22Q0028_RFQ_Amendment_CCAP_061622.pdf

HE125422Q0028

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this Amendment to the Solicitation is to include the answ ers to the questions received, updated Pricing Schedule details, and attachments for "Terms of Service Addendum”, “Cloud Questionnaire”, and “Government Product Accessibility Template" IAW Section 2.1.1 Volume 1.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 18

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 16-Jun-2022

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X HE125422Q0028

X 9B. DATED (SEE ITEM 11)

09-Jun-2022

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

16-Jun-2022

CODE

DOD EDUCATION ACTIVITY

ATTN: PROCUREMENT DIVISION

4800 MARK CENTER DRIVE

SUITE 05F09-02

ALEXANDRIA VA 22350-1400

HE1254 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

College and Career Advising and Planning (Grades 6-12) Curriculum Resources

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year 2022-23 the Department of Defense Education Activity (DoDEA) will provide PK-12 instruction to over 66,000 dependents of active-duty military and civilian employees. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Italy, Turkey, and Bahrain. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA also operates a full-time K-12 virtual school option with teaching hubs in each DoDEA region: Americas, Europe, and Pacific. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

1.1.2 DoDEA has 75 brick and mortar schools that serve at least one grade, 6-12. DoDEA also operates a virtual high school whose students are also enrolled in a DoDEA brick-and-mortar school.

DoDEA’s 6-12 enrollment is shown in Table 1 below:

Table 1: School Year 2022-23 Projected Enrollment (rounded to the nearest 10 students)

Grade Students Grade Students Grade Students Grade Students

6 5,040 8 4,200 10 3,320 12 2,570

7 4,690 9 3,890 11 2,870 Total 26,580*

* This number does not include approximately 1,740 Non-DoDEA School Program (NDPS) students who will also receive the proposed services— a grand total of 28,320 students.

1.1.3 Military-connected students experience high mobility rates across the nation and throughout the world. Consequently, DoDEA makes a concerted effort to establish a worldwide systemic education network, mitigating the transitional barriers to military-connected students’ success.

1.1.4 The NDSP, a program within DoDEA. provides educational support and financial assistance to defray education costs and facilitate educational continuity in international locations where there are no DoDEA schools. A list of current NDSP school locations may be found at the following URL:

https://view.officeapps.live.com/op/view.aspx?src=https%3A%2F%2Fww NDSP does not approve, endorse, or certify any schools. w.dodea.edu%2FnonDoD%2Fupload%2FNDSP-School- Locations_Nov2019.xlsx&wdOrigin=BROWSELINK. NDSP does not approve, endorse, or certify any schools.

1.1.5 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science. These standards are rigorous, research-based, and reflect the knowledge, skills and dispositions needed for success in college and/or careers and are aligned with the Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS), College, Career, and Civic Life (C3) Framework for Social Studies State Standards, and Society for Health and Physical Education Standards (SHAPE AMERICA). DoDEA has also adopted the International Society for Technology in Education (ISTE) Standards for Students.

1.2 Background: DoDEA’s graduation policy, Administrative Instruction 1367.01, High School Graduation Requirements and Policy, mandates that all high school students have a 4/6-year graduation plan. DoDEA is committed to advising and preparing students for viable college and career pathways to include two- and four-year colleges and universities, trade schools, apprenticeships, the military, and a variety of career options. School counselors advise students about DoDEA graduation requirements which assist students in their course selections for the next school year. The 4/6-year plan combined with career interest inventories and assessments assists students in postsecondary explorations and goal setting. In fiscal year 2017 DoDEA awarded a contract for this purpose, which needs to be re-competed this fiscal year.

1.3 Scope of Work: DoDEA requires curriculum resources and related virtual professional learning. The former shall consist of customizable, off-the-self, vendor-hosted web-based systemic college and career advising and planning curriculum resources and related technical/customer support for both DoDEA students in grades 6-12 and approximately 1740 additional NDSP students. The virtual professional learning shall consist of synchronous and asynchronous webinars and/or digital modules which shall be saved on DoDEA’s professional learning platform for the life of the contract.

2 Requirements (Objectives)

2.1 College and Career Advising and Planning Curriculum Resources: Provide instructional resources that support postsecondary college & career information, advising, and planning for all DoDEA students and NDSP students in grades 6-12, including the 4/6-year plans for student in grades 7-12. The tasks listed below are provided to help the Contractor gain a better understanding of the requirements to successfully meet the objective. The tasks are not all-inclusive as the Contractor is expected to develop the total solution for meeting all requirements of the objectives in accordance with a performance-based approach.

Supporting Tasks

Task 1, Curriculum Resources: The Contractor shall provide vendor-hosted, web-based curriculum resources that support postsecondary college and career information and exploration, advising, and planning for all DoDEA students in grades 6-12, including the 4/6-year plans for student in grades 7-12. The interactive curriculum resources shall be customizable and intuitive and include lesson plans and activities that are engaging and developmentally appropriate for all users including students with different abilities, students with disabilities, and English Language Learners. The proposed solution shall include (1) student-focused features, (2) school counselor-focused features, (3) customizable communication resources, and (4) general features as detailed below:

I. Student-Focused Features—The Contractor’s solution shall:

1) Provide a 4/6-year comprehensive graduation plan to track to track the progress of students in grades 7-12 in meeting DoDEA’s graduation requirements and incorporate their postsecondary goals to include the following features:

a. Possesses an interactive, customizable, user-friendly platform that enables students to build a personalized graduation plan based on credits earned and to select future/potential courses to meet DoDEA graduation requirements and their own postsecondary goals.

b. Incorporates user-friendly navigation for completing and editing all tasks, including the 4/6-year graduation plan.

c. Permits the user to reset the password either upon the user’s initial login or upon a requested password reset.

d. Allows students to invite their parent/sponsor to view their account electronically.

e. Tracks course requirements by content area and credits required for graduation. Each course shall automatically populate the specific content area to reflect the graduation requirement it meets. Course credits earned that exceed the content area requirements shall be recorded in an elective section.

f. Tracks annual DoDEA graduation requirements by year of graduation and differentiating between standard and honors diploma requirements.

g. Tracks student completion of DoDEA Career and Technical Education (CTE) pathways to assist students in course selection if they are close to completing a pathway.

h. Highlights course selections that align with students’ postsecondary goals and differentiates between rigorous and less rigorous courses.

i. Integrates course selection seamlessly with DoDEA’s student information system (SIS) to inform and support the development of the master schedule, year-to-year. Integrates with the SIS daily to keep the 4/6-year plans aligned and current.

j. Saves activities and assessments to each student’s portfolio and roll over the portfolios each year without deleting information.

2) Include research-based student career interest inventories, learning-style assessments, and other developmentally appropriate evaluations based upon students’ strengths and interests.:

a. The career interest inventories shall (1) take students approximately 30 minutes to complete and (2) provide immediate results to include an explanation of how their interests align to the career field(s).

b. The assessments/evaluations shall (1) take students approximately 30 minutes each to complete and permit students to retake them, (2) provide immediate scoring and score reports available to students, parents/sponsors, and to each student’s teacher and school counselor, and (3) save results in students’ online portfolio, updated each time an assessment or assignment is completed.

3) Include career interest inventories that provide students with information about occupations such as a description of the daily job responsibilities, education required for the position, and a salary range and that includes a video library of professionals from diverse backgrounds discussing their career paths, challenges, and successes in short clips (5-10 minutes). This feature shall also highlight life skills and independent living skills designed to meet the needs of students with disabilities.

4) Provide a searchable national and international database for postsecondary schools based on factors such as college/name, field of study or majors, location by town, state or zip code, the field of study/major, tuition range, and financial aid including grants, loans, and scholarships that can be saved to the student’s portfolio. The database shall:

a. Allow students to search and save college selections to their profiles.

b. Provide information about but not limited to college admission requirements to include GPA and test scores, virtual and in-classroom attendance options, campus activities, majors/fields of study, financial aid options (including information on the GI Bill), student population, virtual college tours, completion rates by majors, and job placement data upon graduation.

c. Provide links to college video tours and applications.

5) Track each student’s scholarship applications and awards.

6) Provide a student portfolio or brag sheet that allows students to record their school and non-school activities by grade level beginning in high school to support building a resume builder in their junior and senior years.

7) Enable students to request transcripts, letters of recommendation, and other college documents digitally so counselors may submit these documents electronically to for colleges, scholarships, and other postsecondary opportunities and track these requests and submissions. These digital requests shall be time/date stamped and sent electronically.

8) Assist students in tracking college selections, college applications, letters of recommendation, submission dates, application status and other supporting documentation.

9) Provide lesson plans and activities that include/increase/align:

a. Pretests and posttests which students may take and retake with prior iterations saved.

b. Knowledge and understanding of the interrelated nature of course selection, career clusters, postsecondary education pathways, and careers.

c. College major compatibility and probability of admission acceptance based on quantitative data.

d. College and career readiness skills to include terminology, timelines, and employability factors.

e. Fiscal management regarding costs associated with postsecondary pursuits and financial aid to include grants, loans (federal and private), fiscal negotiation, on-campus work-study programs, and federal loan forgiveness opportunities. Note: Students should understand the financial ramifications of paying for college to include a timeline for repayment.

f. Current occupational national and international trends, career and technical education, Employability Skills Framework, National Career Clusters Framework, and O*NET Online.

10) Include a detailed, transition plan for students leaving high school that is customizable based on student needs, preferences, interests, and abilities with the goal of preparing for meaningful education and/or employment after graduation. This plan shall have fillable fields that enable the school counselor to guide students through the process and include drop-down menus for education or training programs, employment possibilities, and living considerations. Note: DoDEA has middle/high schools in 11 countries, Guam, and Puerto Rico; thus, students may require a non-US postsecondary placement.

11) Include an appointment request or communication feature so students may submit a request via the platform should they need assistance from their school counselor.

12) Allow students to access their account for a minimum of six months after students disenroll from a DoDEA school.

II. School Counselor/Educator-Focused Features—The Contractor’s solution shall:

1) Align with the American School Counseling Association (ASCA) standards including:

a. Introduction to careers and the working world by exposing students to multiple postsecondary pathways including college, apprenticeships, military, trade-schools, careers, and service programs.

b. Identify students’ interests and abilities and link to specific career clusters for an in-depth exploration of employment possibilities they may not have considered before.

c. Assist students with making the connection between course work and careers.

2) Possess a password reset feature for immediate use by the student, and if assistance is needed, the reset can be done at the school level by school counselors for individual students, grade-levels, classes, and student body.

3) Allow for school counselors to review, edit, and approve 4/6-year plans and track students’ progress in meeting their graduation requirements and postsecondary goals.

4) Customize the DoDEA course catalog by school so students can see potential classes available to them through their school or the DoDEA Virtual School. Note: While customizable by school, DoDEA’s entire course catalog should be available as our students who often move from installation to installation.

5) Allow school counselors to send individual and mass emails to students and parents/sponsors by school, grade level, and class.

6) Provide an electronic, fillable monthly event calendar for students that is updated at the school level.

7) Include a progress-monitoring dashboard of student outcome data that is accessible to those who have access to it. The dashboard shall have the ability to run data reports detailing students’ usage and duration of time spent using the platform. Additional metrics shall include but are not limited to advancement and/or completion progress of activities aggregated by school, district, area, and agency.

8) Include customizable account-level access for school counselors and educators to view students by class, grade level, or school building.

9) Enable school counselors and educators to submit transcripts, brag sheets, letters of recommendation, school profiles, and other supporting documentation electronically both internally within and externally for colleges, scholarships, and other postsecondary opportunities.

III. Customizable Communication Resources—The Contractor’s solution shall include:

1) A 5-year scope and sequence plan, aligned with ASCA standards, for school counselors to teach their students about college and career information and exploration using the platform. This plan shall include recommendations for four activities per grade level—a total of 28 activities per year. These activities shall not be repeated in subsequent years. The plan shall be finalized based on written feedback from the contracting officer’s representative (COR).

2) Public relations and program rollout plan to increase awareness, understanding, and engagement of the platform’s capabilities for students, parents/sponsors, school counselors, teachers, and administrators in college and career planning and preparation for the application process and the 4/6-year graduation plan (for students in grades 7-12) by providing the following resources:

a. Provide tip and fact sheets geared towards students and parents that highlight program capabilities to generate interest by grade level based on the scope and sequence, quarterly to prepare them for the features of the program they will be utilizing. Include website log-on information and directions about understanding what they are viewing. Ex. how to read the 4/6-year plan.

b. Provide accessible online instructions to enhance students’ and parents’/sponsors’ ability to use the proposed platform.

c. Provide introduction letters tailored for the following three groups: DoDEA leadership (directors, superintendents, principals, union leaders, etc.); school counselors and educators; and students and parents/sponsors Each letter shall be one page long and outline the purpose and benefit of the web-based systemic college and career advising and planning curriculum resources. Each letter shall demonstrate alignment with DoDEA’s Blueprint for Continuous Improvement and be one page in length.

d. Provide draft printable posters, flyers, and other materials by school level, used for advertising the program to students and parents. Consumables shall be differentiated by building level, that is, middle school (grades 6-8) and high school (grades 9-12).

e. Finalize all draft materials based on written feedback from the COR.

IV. General—The Contractor’s solution shall:

1) Soft Launch: Limit access to schools selected by DoDEA to participate in the soft launch. Provide technical assistance upon receipt of a written request from the COR. Open the system to all schools, upon receipt of a written request from the COR.

DoDEA will conduct a soft launch of the application by allowing user access for one pilot school in each of DoDEA’s eight districts. The soft launch will include integration with DoDEA’s SIS and, at a minimum, student input of assessments, evaluations, interest inventories, and 4/6-year plans.

Teachers, school counselors, district counselor specialists, and the HQ Counselor Coordinator will view and run a variety of reports.

DoDEA expects to conduct the soft launch for approximately 20 business days.

2) Password Reset: Provide a user-friendly method for the user to reset the password upon the user’s initial login or upon a requested password reset.

3) SIS Integration: Integrate with DoDEA’s SIS with the caveat that all requirements shall be functional without integration with the SIS. The Contractor’s database shall support an automated extraction process where the required files are downloaded from the SIS in an isolated file and pushed into the platform. Note: DoDEA awards credits and grades for students by semester, not by school year.

Categories 6th

Grade 7th

Grade 8th

Grade 9th

Grade 10th

Grade 11th

Grade 12th

Grade Q1 1 2 3 4 5 6 7 Q2 8 9 10 11 12 13 14 Q3 15 16 17 18 19 20 21 Q4 22 23 24 25 26 27 28

4) Viewing Rights and Reports: Allow educators to run student usage reports and completion rates on all activities including the 4/6-year plan, by grade-level, school, district, region, and agency using a customizable field set that allows counselors to select specific dates about student engagement.

Allow classroom teachers to view their students’ accounts and run reports on their students individually or their entire class.

Allow school counselors to have a school view of each student’s account and run reports for individual students, entire grade-levels, or the school.

Allow school administrators to have a school view of each student’s account and run reports for individual students, entire grade-levels, or the school.

Allow district counselor specialists to view their district schools’ student accounts and run reports for individual students, entire grade-levels, an individual school, or the district.

Allow the HQ Counselor Coordinator to view all schools’ student accounts and run reports for grades level by schools, districts, regions, or the system or by school, district, region, or system.

Task 2, Product Training and Resource Library—The Contractor shall:

1) Digital Modules and/or Asynchronous Webinars

a. Systemic Modules: Provide four 1-hour digital modules or asynchronous webinars per year for the first two years of the contract—a total of eight systemic modules. Topics will be finalized post-award by the COR in consultation with the Contractor but shall include teaching school counselors about platform usage, product resources, and the 5-year scope and sequence.

b. School Counselor Mini-Modules: Provide four 15-minute digital modules or asynchronous webinars per grade level per year—28 mini-modules per year and a grand total of 140 mini-modules over the life of the contract. The mini-modules shall provide an overview of instructional practices for a specific activity that a school counselor will watch before teaching the lesson to students (e.g., using the college search feature or interest inventories).

c. Building and District Leadership: Provide one 30-minute digital modules or asynchronous webinars per year for school-level and above-school-level administrators—a total of five modules over the life of the contract. The modules shall give an overview of the platform, articulate the importance and purpose of the initiative, and include a relevant review of the program. In the option years, the modules shall highlight additional features that students and school counselors are utilizing and/or updates made to the system to keep leadership current with the program.

d. All modules listed above shall engage participants with the content—not solely reading and answering questions. Potential examples of interactivity include drag-and-drop checks and learner engagement tools such as side-by-side journals. Each module shall:

Articulate the goals and importance of the initiative.

Sequence the learning experiences to engage participants in an active process.

Engage participants in active learning and the application of learning to practice.

Include a pre- and post-knowledge check.

e. Finalize each module listed above based on feedback from the COR. Post the modules on DoDEA’s learning management system, (LMS, Cornerstone / Schoology).

2) Resource Library: Provide a digital resource library accessible 24 hours a day, 7 days a week with practical and informative lesson plans within the college and career platform that school counselors and teachers may use should they implement activities in addition to the ones included in the mini-modules. The Contractor shall ensure training content and resources are current and accurate by reviewing and updating these resources at least annually.

Task 3, Professional Learning—The Contractor shall:

1) HQ Staff: Provide four 2-hour synchronous webinars over a two-week period in the base year only—a total of eight hours—giving a comprehensive overview of system functions. The goal is to give selected HQ staff a solid working knowledge for the program and the experience of using the system as a student, parent/sponsor, and school counselor and to provide recommendations for agency implementation. Record each session and post each one on DoDEA’s LMS.

2) Train-the-Trainer:

a. Base Year: Provide four synchronous 2-hour train-the-trainer working sessions—a total of eight hours— for approximately ten above-school level subject-matter experts to better understand the available reporting tools for data analysis to use this data to drive analysis. Provide a draft facilitator guide and a dry run of each quarterly training session. Finalize each facilitator guide and training session based on written feedback from the COR. Record each session and post each one on DoDEA’s

LMS.

b. Option Years: Provide two 2-hour train-the-trainer working sessions for approximately ten above-school level subject-matter experts. Provide a draft facilitator guide and a dry run of each quarterly training session. Finalize each facilitator guide and training session based on written feedback from the COR. Record each session and post each one on DoDEA’s LMS. Note: The agendas will be determined by the COR in consultation with the Contractor post-award.

3) Summer Institutes: Provide on-site sessions for approximately ten above-school level subject-matter experts to review comprehensive data related to program usage. This work may include such things as reviewing reports to determine number and progress of users, areas that need additional support, challenges from the prior year, and assistance in creating strategies to address those challenges. Draft a data review plan, which the COR will review and finalize. Provide a dry run of each summer institute session and finalize each session based on written feedback from the COR. Record each session and post each one on DoDEA’s LMS.

Year Time

Allotted Venue Location

Base 6 hours Face-Face Quantico Marine Corps Base or Fort Bragg Option 1 -- -- No Summer Institute Option 2 6 hours Face-Face Quantico Marine Corps Base or Fort Bragg Option 3 6 hours Face-Face Quantico Marine Corps Base or Fort Bragg Option 4 -- -- No Summer Institute

Task 4, Meetings: The Contractor shall (1) attend virtual meetings at no additional cost to the Government and

(2) provide the medium through which each meeting occurs, record each meeting’s minutes. The Contractor shall submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attendance at face-to-face meetings, if any, shall be handled/paid for as stated in the contract.

1) Post-Award Conference: Participate in a video- or teleconference with the COR ten business days after award IAW FAR Subpart 42.5.

2) IT Meeting: Convene a video- or teleconference with DoDEA Information Technology and Aspen staff ten business days after award, per Technical Exhibit #1.

3) Annual Implementation Meeting: Each year the Contractor in consultation with DoDEA staff shall draft and finalize a timeline for annual implementation of the modules.

4) Fortnightly Meetings: Meet with DoDEA staff to address any logistical problems or concerns and determine a workable resolution. Meetings will be scheduled by the COR post-award.

5) Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA. The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

Task 5, Technical Support: The Contractor shall provide industry-standard technical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.2 Performance Standards and Acceptable Quality Levels (AQL)

2.2.1 Performance Standard: Tasks shall be completed per the AQL (below).

2.2.2 Acceptable Quality Level: Ninety-five percent of tasks shall be completed by the required completion date. The remaining five percent shall be completed within ten business days of their due date.

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Liaison and Alternate Liaison—The Contractor shall:

1) Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

2) Notify the COR in writing regarding any change in either liaison’s role ten business days in advance of the change. If the liaison or liaison alternate is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.3 Holidays and Hours of Operation

1) The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

2) Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST.

3.4 Availability: The Contractor shall make all resources available for the life of the contract.

3.5 Anti-Bias, Diversity, and Inclusion—The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.6 Privacy—The Contractor shall:

1) User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first and last name and any other unique personal information.

2) Contractor Personnel: Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL: http://www.archives.gov/about/laws/privacy-act-1974.html.

3) Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.7 Section 508 Compliance—Ensure Contractor resources, wherever applicable, meet the following requirements:

1) IT Requirement: Ensure all electronic hardware and software that is procured under this contract/ purchase order comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d) and the Architectural and Transportation Barriers Compliance Board Electronic Information Technology (EIT) Accessibility Standards (36 CFR part 1194). See http://www.section508.gov for more information.

2) Deliverable Requirement: Ensure the following occur:

Outputs/deliverables do not adversely affect accessibility features of existing EIT technologies.

EIT related to the requirements of the contract are accessible to people with disabilities, per 29

U.S.C 794(d).

Outputs/deliverables including functional performance, information, documentation, and support requirements are considered. Standards from 36 CFR Part 1194 Subpart B, C and D apply to this acquisition.

3.8 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following formats:

Digital Accessible Information System/National Instructional Materials Accessibility Standard (NIMAS) with cascading style sheet HyperText Markup Language (HTML) Portable Document Format (PDF), (unlocked, embedded fonts, single page) Rich Text Format (RTF)/Word document

3.9 Sharable Content Object Reference Model® (SCORM®) Compliance: Provide, if applicable, SCORM®-compliant digital modules. Note: Department of Defense Instruction (DoDI) 1322.26 mandates digital modules be developed in compliance with the latest possible version of SCORM®, which may be found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017-10- 05-073235-400.

3.10 Data: All data developed as a result of any work awarded under this contract is and shall remain the property of the Government.

3.11 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note:

The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

3.12 Travel

1) Area of Travel: The Contractor shall travel to each face-to-face professional learning meeting in accordance with PWS 2.1.3. The Contractor may be required to travel to off-site locations and ship training aids to these locations in support of the PWS. Note: This contract does not authorize travel for Government personnel.

2) Travel Policy: The Government will reimburse the Contractor for allowable travel costs incurred by the contractor in performance of the contract and determined to be IAW FAR Subpart 31.2, subject to the following provisions: travel required for tasks assigned under this contract shall be governed in accordance with rules set forth for temporary duty travel in the DoD Joint Travel Regulations (JTR). The Contractor shall execute all travel IAW DoD regulations and policies. All travel and expenses above $75 shall be approved by the COR in writing, prior to travel.

3) Travel: Travel, subsistence, and associated labor charges for travel time are authorized for travel beyond a 50-mile radius of the local office, whenever a task assignment requires work to be accomplished at an alternate work site. No travel, subsistence or associated labor charges for travel time shall be charged for work performed within a 50-mile radius of the Contractor’s local office, normal work site, or temporary work site unless approved in advance by the COR. Under no circumstances will costs be reimbursed for travel performed for personal convenience and daily travel to and from the normal work site, to include parking expenses.

3.13 Security Requirements—The Contractor shall follow the guidance if the professional learning occurs on a military base/installation:

3.13.1 Installation/Base Passes & Access: The local supporting military installation will issue all required installation/base passes to Contractor employees at no cost to the Contractor. To be eligible to perform work under this contract, the Contractor sh a l l meet all applicable European installation/ base access requirements covered including Army in Europe Regulation 190-16 and USAFE Instruction 31-208. Passes shall be in each Contractor employee’s possession at all times while on a military installation. The Contractor shall return base passes to the appropriate office within one business day upon termination of employment or completion of this contract. The Contractor shall ensure that it coordinates Installation/Base Passes Access well in advance of the projected start dates for their employees as the turnaround is unpredictable and can vary for different locations.

3.13.2 Visitor Policies: The Contractor shall ensure all Contractor employees strictly comply with established DoDEA visitor policies pursuant to DoDEA Regulation 4700.2, Internal Physical Security, March 2001 and DoDEA Regulation 4700.1, DoDEA Antiterrorism Program and Standards, Para 4.7.11, which can be provided by the COR upon request. This shall include the mandatory use of visitor badges necessitating the positive identification of all visitors and contractors. visitor or contractor non-compliance with the visitor policy will be documented within 24 hours of occurrence for follow-up with the Contracting Officer or Installation Commander, as appropriate.

3.13.3 Identification Badges: All Contractor and subcontractor personnel who require physical access to a Federally-controlled facility and/or access to a Federally-controlled information system shall follow the Federal Information Processing Standards Publication (FIPS PUB) Number 201, Personal Identity Verification of Federal Employees and Contractors and the associated Office of Management and Budget (OMB) implementation guidance for personal identity verification OMB Guidance M-05-24, dated August 5, 2005, Implementation of Homeland Security Presidential Directive (HSPD) 12-Policy for a Common Identification Standard for Federal Employees and Contractors as required by FAR 4.13.

The Contractor shall provide picture identification badges to all Contractor personnel. Identification badges shall be worn and b e visible at all times while Contractor personnel are on Government premises. Badges shall display a recent picture of the Contractor employee, Contractor employee’s name, company name, and the badge expiration date.

3.13.4 Access to and Disclosure of Information: The Contractor may require access to data and information proprietary to a Government agency, another Government contractor, or of such nature that its dissemination or use, other than as specified in this contract, would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor employees shall divulge or release data or information developed or obtained under performance of this contract, except to authorized Government personnel or upon written approval of the COR or designated representative.

Disclosure of information regarding operations and services of the activity to persons not entitled to receive it, or failure to safeguard any classified, proprietary or other similar items or information that may come to the Contractor (or any persons under the Contractor’s control) in connection with work under this contract, may subject the contractor, contractor’s agent, or employees to criminal liability under Title 18, Sections 793 and 798 and/or other sections of the US Code. Neither the Contractor nor Contractor employees shall disclose or cause to be disseminated, any information concerning the operations of the activity that could result in, or increase the likelihood of, a breach of the activities’ security or interrupt the continuity of operations.

1) The Contractor shall direct to the COR, all inquiries, comments, or complaints arising from matters observed, experienced, or learned as a result of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

2) Inquiries received by the Contractor for work performed under this contract shall be referred to the Contracting Officer for evaluation under the Freedom of Information Act (FOIA) of 1975, Public Law 93-502, 5 U.S.C., Section 552. The Contractor shall not release any information concerning the project to the public without written authorization from the Contracting Officer.

3) The Contractor shall not release any information (including photographs, files, public announce-ments, statements, denials, or confirmations) on any part of the subject matter of this contract, or any phase of any program hereunder, without the prior written approval of the Project Officer/COR. The Contractor shall not release information regarding individuals without prior authority of the Project Officer/COR. Any documentation showing individuals’ names or other personal information will be controlled and protected. The provisions of the Privacy Act of 1974, Public Law 93-579, 5 U.S.C., Section 552a shall apply.

4 Government-Furnished Resources

4.1 DoDEA’s SIS will provide the required information for each student such as credits, grades, and course names.

5 Contract Deliverables

Milestone/Deliverable Word / Excel

Digital Copies

Task /

PWS

Planned Frequency

Curriculum Resources Yes Yes Task 1, I, II

Access ongoing three business days after receipt of first delivery order

Customizable Communication Resources

Yes Yes Task 1, III

Scope & Sequence: Provide draft 20 business days after post-award conference. Finalize draft plan five business days after receipt of written feedback from the COR.

Public Relations: Provide draft materials listed in #2 (a-d) 20 business days after the post-award conference. Finalize ten business days after receipt of written feedback from the COR.

General (Soft Launch) Yes Yes Task 1, IV (1)

Provide access to a limited of schools for the Soft Launch and provide technical support upon written request from the COR. Open the system to all schools upon receipt of written request from the COR.

Product Training and Resource Library

Yes Yes Task 2

Product Training: Provide draft modules 20 business days after the post-award conference.

Finalize ten business days after receipt of written feedback.

Resource Library: Access ongoing three business days after receipt of first delivery order.

Professional Learning

(PL)

Yes Yes Task 3

Dates and times of all PL scheduled post-award.

Train-the-Trainer & Summer Institute: Perform the dry run 30 business days before the scheduled webinar. Finalize five business days after receipt of written feedback from the COR.

Post all recorded PL within ten business days within after their completion.

Meetings Yes Yes Task 4

Post-award Conference: Five business days after award IT Meeting: Convene the meeting ten business days after award.

Annual Implementation Meeting: Scheduled post-award.

Milestone/Deliverable Word / Excel

Digital Copies

Task /

PWS

Planned Frequency

Fortnightly Meetings: Exact dates and times scheduled post-award.

Other Meetings: Scheduled post-award

Technical Support Yes Yes Task 5 Ongoing after receipt of initial delivery order

6 Acronyms and Definitions

CCRS College and Career Ready Standards DoD/DOD Department of Defense DFARS Defense Federal Acquisition Regulation Supplement EIT Electronic Information Technology FAR Federal Acquisition Regulations IAW In Accordance With PA/PII Privacy Act/Personally Identifiable Information QASP Quality Assessment Surveillance Plan SCORM® Shareable Content Object Reference Model®

Contract Line Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment.

The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Deliverable – Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific and objective terms with measurable outcomes.

7 Performance Requirement Summary (PRS) and Quality Assurance Surveillance Plan (QASP)

7.1 Performance Requirement Summary (PRS)

Performance Objective Performance

Standard AQL Inspection Method

Curriculum Resources, Task 1, I, II & IV

100% compliance with the PWS

Resources available 24/7/365, except for scheduled downtimes Provide access and technical support, per written requests from the COR.

COR inspection and stakeholder feedback

Customizable Communications Resources, Task I, III

100% compliance with the PWS

Draft scope & sequence and public relations documents are 80% correct.

Finals are 100% correct, except for possible minor grammar and formatting errors.

COR inspection and stakeholder feedback

Performance Objective Performance

Standard AQL Inspection Method

Product Training and Resource Library, Task 2

100% compliance with the PWS

Product training and resource library available 24/7/365, except for scheduled downtimes

COR inspection and stakeholder feedback

Professional Learning (PL), Task 3

100% compliance with the PWS

Draft facilitator guides and dry runs are 80% correct. Finals are 100% correct, except for possible minor grammar and formatting errors.

Not more than one synchronous webinar per year rescheduled due to Contractor request.

COR inspection and stakeholder feedback

Meetings Task 4

100% compliance with the PWS

Not more than one meeting per year rescheduled due to Contractor’s request

COR inspection

Technical Support Task 5

100% compliance with the PWS

All inquiries acknowledged within three hours of receipt. Ninety percent of the issues shall be resolved within one business day of receipt, and the remaining ten percent shall be resolved within five business days of receipt.

COR inspection and stakeholder feedback

7.2 Quality Assurance Surveillance Plan (QASP): The Government will utilize a QASP to monitor the contractor’s performance on the contract. The QASP is a living document and can change at any time during the life of the contract. As such, the Government reserves the right to unilaterally edit the QASP at the Government’s discretion.