Attachment_1_Transportation_PWS_EU_South_(0001).pdf

PERFORMANCE WORK STATEMENT

Student Transportation Services

Daily Commute/ Special Needs

Rota, Spain

Department of Defense Education Activity

4800 Mark Center Drive

Alexandria, VA 22350

PERFORMANCE WORK STATEMENT

FOR

Rota Student Transportation Office

1. General Information and Scope of Work.

1.1 The Department of Defense Education Activity (DoDEA), is a Federally-operated school system, responsible for planning, directing, coordinating, and managing prekindergarten through 12th grade educational programs on behalf of the Department of Defense (DoD). DoDEA is globally positioned, operating 181 accredited schools in 8 districts located in 12 foreign countries, 7 states, Guam, and Puerto Rico. DoDEA employs approximately 15,000 employees who serve more than

78,000 children of active duty military and DoD civilian families. DoDEA is committed to ensuring that all school-aged children of military families are provided a world-class education that prepares them for postsecondary education and/or career success and to be leading contributors in their communities as well as in our 21st century globalized society.

1.2 The purpose of the contract is to provide school student transportation services in DoDEA-

Europe. Transportation services for students must be completed in the safest and most efficient manner possible.

1.3 The contractor shall provide all personnel and necessary resources including buses, drivers, Special Needs (SPED) safety aides, safety attendants, supervision, services, supplies, and equipment (not otherwise provided by the Government) necessary to perform school transportation services to those students living in established commute areas and outside of the established walking area. This service may require specialized equipment including, but not limited to, special or adapted buses, lifts and ramps to provide transportation for a student with a disability. Contracted services must be in compliance with all of the federal, state, Department of

Defense or Host Nation requirements for student transportation.

1.4 The military force structure may change to increase or decrease in personnel, which in turn may increase or decrease ridership, routes, and bus commuting zones in schools within DoDEA.

2. Requirement (Objectives).

2.1 Objective 1. Daily Commute Student Transportation: Transport students and other authorized individuals to and from their designated schools and assigned bus stops before the start of, and at the completion of, the students’ school day during the regular school year (SY) and the extended school year (ESY) in a safe and efficient manner.

2.1.1 The contractor shall assist Student Transportation Officers (STOs) with development of bus schedules; routes and bus stops based on government provided ridership information

(housing area address, school assignment, grade, and Special Needs designation) for approval by the Contracting Officer Representative (COR). The elapsed time between first pick up and school drop off shall not exceed 60 minutes in normal instances. Any route longer than 60 minutes requires the COR and District Transportation Supervisor

(DTS) approval.

2.1.2 The contractor shall schedule bus transportation to arrive at all schools no later than 10 minutes prior to scheduled school starting time. Buses shall be in place and ready to load students 15 minutes before scheduled school dismissal.

2.1.3 Incorporate any variances in scheduling to include, but not be limited to, late morning runs for delayed openings, early releases for inclement weather, and midday runs for school “half days”.

2.1.4 The contractor shall implement route schedule changes within two (2) business days of receipt of a route change request from the COR.

2.1.5 Safety is of the highest priority entrusted to the contractor under this contract. The contractor shall perform all services in a safe, prudent and professional manner accepting full and sole responsibility for the prompt and proper delivery of services. Maintain good order of passengers at all times.

2.1.5.1 The Contractor shall provide a Safety Attendant/Safety Aides for runs as ordered by the COR to assist small students in entering and exiting the vehicle, and riding safely.

If no Safety Attendant/Aides are assigned, the driver shall assume these responsibilities. When ordered for a run, the Safety Attendant/Aide shall:

2.1.5.1.1 Be at least 21 years old and fluent in the English and Host Nation languages.

2.1.5.1.2 Assist student passengers in boarding and disembarking safely, and in securely fastening seat belts, Child Safety Restraint System (CSRS), and/or specialized equipment when specified by the COR or required under Host Nation law.

2.1.5.1.3 Ensure students remain seated with securely fastened seat belts, CSRS (if applicable), or wheelchair-occupant restraint system when required.

2.1.5.1.4 Communicate with passengers to encourage safe student behavior and to intervene whenever there is a serious or life threatening situation. Ride in the passenger compartment with passengers and communicate with passengers to encourage safe student behavior. Passenger behavior that requires corrective action shall be identified on a School Bus Misbehavior Report (Technical

Exhibit 4) and provided to the COR/STO.

2.1.5.1.5 Ensure students disembark the vehicle at their proper stops and assist the driver in ensuring there are no passengers or student personal articles/items remaining in the vehicle at the end of the run. At the school, release students only to the school staff at the loading zone. During the school-to-home run, do not release certain younger students (as identified by the COR, i.e. KN- 2nd

Grade) from the vehicle without the parent or designated caregiver present to take charge of the child. In the event the parent or caregiver is not at the stop within five (5) minutes of the vehicle’s arrival or scheduled arrival, whichever is later the bus driver/safety attendant will notify the contract manager whom shall notify the COR for instructions. The bus driver will wait for a response from the contract manager before continuing the bus route.

2.1.5.1.6 Use English with positive words and a respectful tone when speaking to students.

2.1.5.1.7 In the event of an accident or incident, assess each passenger for injuries and provide first aid and/or Cardiopulmonary Resuscitation (CPR) to passengers as required until either emergency rescue personnel arrive on the scene; and take control of the situation until the vehicle reaches a medical facility.

2.1.5.1.8 Correct observed unsafe actions by students, especially to prevent an accident or injury, and to assist the driver, if requested, to restore good order and discipline when unruly student behavior interferes with the driver's ability to operate the bus safely. In such cases, the safety attendant/safety aide may assist the driver in preparing the School Bus Student Misbehavior Report, but the driver shall remain responsible for reporting the incident.

2.1.6 The contractor shall maintain two-way communications with all bus drivers/safety attendants during transportation of students to include Scheduled Services, Unscheduled

Services, and Extended School Year. Communication shall be available 30 minutes prior and 60 minutes after any scheduled run.

2.1.7 The contractor shall notify the COR within 20 minutes and provide replacement vehicles and/or personnel, as necessary to minimize the impact of a service delay. However, such notification does not preclude the Government from applying additional remedies resulting from a service delay.

2.1.8 Ensure all bus passenger compartments are thoroughly inspected at the last stop of each run or after each unscheduled service to ensure no passengers remain in the vehicles. If there is a passenger remaining on a bus, the driver shall immediately notify the Contract

Manager who shall contact the COR. The passenger(s) shall be safely transported to the location specified by the COR as quickly as possible.

2.1.9 Check for lost and found articles. Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the COR the next business day.

2.2 Objective 2. Special Needs Transportation (SPED) requires unique skill sets and resources in order to transport students with special needs safely to and from designated locations.

Transport students and other authorized individuals to and from their designated schools and assigned bus stops before the start of, and at the completion of, the students’ school day during the regular school year (SY) and the extended school year (ESY) in a safe and efficient manner.

2.2.1 Provide daily curb-to-curb service on normal school days for special needs children whenever required by student’s Individualized Education Plan (IEP) or DoDEA

Accommodation Plan.

2.2.2 Provide a safety aide whenever required by a student’s IEP or DoDEA Accommodation

Plan. The safety aide shall:

2.2.2.1 Be at least 21 years old and fluent in the English and Host Nation languages.

2.2.2.2 Have the primary responsibility for the student to whom they are assigned, with secondary responsibility for the remainder of the bus passengers.

2.2.2.3 Be positioned on the bus in a location that will provide them opportunity to provide effective oversight. This location may vary from trip-to-trip depending on the time of day and passenger needs.

2.2.2.4 Shall be CPR/AED and First Aid Certified for the age group of the students they are transporting.

2.2.2.5 Assist passengers requiring assistance in boarding and disembarking of vehicles.

2.2.2.6 Adhere to the procedures for passenger boarding, use of safety belts, special passenger seating, and safe vehicle operation. Install and/or secure the Child Safety

Restraint System (CSRS) and wheelchairs in accordance with the manufacturer’s stipulated procedures on vehicles transporting Pre-K and/or students requiring special transportation. (Note: CSRS includes car/booster seats and harnesses). DoDEA requires seat belts on all Special Needs buses but not on the non-SPED daily commute buses, unless required by Host Nation law.

2.2.2.7 Ensure all routes are performed as described in the route sheet. Buses shall not depart any bus stop before the route sheet departure time and shall arrive at each school before the schools’ start and end time. Buses must arrive at school at a time which allows students at least a minimal time needed to safely transition between bus and first/last school session.

2.2.2.8 Ensure passengers are picked-up and discharged at their designated stop locations. In

NO EVENT shall a passenger be allowed to exit a vehicle except at their authorized bus stop unless otherwise authorized in writing by the COR or KO.

2.2.3 When curb-to-curb service is authorized, release these passengers only when a parent or designated person is present. In the event this person is not present within five minutes of the vehicle's arrival (or scheduled arrival, whichever is later) at the designated stop, the driver shall immediately notify the Contract Manager. The Contract Manager shall then contact the COR for instructions. The driver shall take the passenger(s) to the location specified by the COR.

2.2.4 The contractor shall schedule bus transportation to arrive at all schools no later than ten

(10) minutes prior to scheduled school starting time. Buses shall be in place and ready to load students 15 minutes before scheduled school dismissal.

2.2.5 Incorporate any variances in scheduling to include, but not be limited to, late morning runs for delayed openings, early releases for inclement weather, and midday runs for school “half days”.

2.2.6 The contractor shall implement route schedule changes within two (2) business days of receipt of a route change request from the COR.

2.2.7 Safety is of the highest priority entrusted to the contractor under this contract. The contractor shall perform all services in a safe, prudent and professional manner accepting full and sole responsibility for the prompt and proper delivery of services. Maintain good order of passengers at all times.

2.2.8 The contractor shall maintain two-way communications with all bus drivers/safety attendants during transportation of students to include Scheduled Services, Unscheduled

Services, and Extended School Year. Communication shall be available 30 minutes prior and 60 minutes after any scheduled run.

2.2.9 The contractor shall notify the COR within 20 minutes and provide replacement vehicles and/or personnel, as necessary to minimize the impact of a service delay. However, such notification does not preclude the Government from applying additional remedies resulting from a service delay.

2.2.10 Ensure all bus passenger compartments are thoroughly inspected at the last stop of each run or after each unscheduled service to ensure no passengers remain in the vehicles. If there is a passenger remaining on a bus, the driver shall immediately notify the Contract

Manager who shall contact the COR. The passenger(s) shall be safely transported to the location specified by the COR as quickly as possible.

2.2.11 Check for lost and found articles. Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the COR the next business day.

2.3 Objective 3. Program Management and deliverables are necessary to ensure contractors are capable of complying with the student transportation requirements.

2.3.1 The contractor shall appoint a Primary and an Alternate Contract Manager who shall be responsible for the performance of work at each location. The contractor shall notify the

COR in writing of the appointments within five (5) business days of contract award or prior to any replacement personnel assuming these duties.

2.3.2 The Primary or Alternate Contract Manager shall be fluent in the English and Host

Nation languages, and have full authority to act for the contractor on all matters relating to daily operations of this contract.

2.3.3 The COR must be able to contact either the Primary or Alternate Contract Manager at any time during the work week, 24 hours a day, regarding emergencies, severe weather notification, or other similar urgent non-routine matters.

2.3.4 All contractor drivers shall possess current, valid professional certifications and

Commercial Driver’s licenses in accordance with host nation, Federal and state laws for the vehicle(s) driven.

2.3.5 The contractor shall provide all drivers and aides with training on emergency evacuation procedures, safety of students, and student behavior management prior to starting any services under this contract. Proof of this training shall be provided to the COR upon request.

2.3.6 The Primary or Alternate Contract Manager shall be located within 160 kilometers of the servicing location, and must be able to attend face-to-face meetings as required.

2.3.7 Transportation Personnel List: Within 30-days of date of award or exercise of any option period, identify all personnel performing the transportation duties under this contract by name and position title/function and proof of required certifications. Updated lists shall be submitted upon change in staff or as requested by the COR.

2.3.7.1 Coordinate with COR to attain government installation passes prior to commencing requirements. New employees to the contract must attain an installation pass prior to beginning work.

2.3.7.2 Contractor personnel must maintain installation passes at all times in order to perform work on this contract. Any employee not in possession of an installation pass due to revocation will be removed from the contract.

2.3.8 The contractor shall count the total number of riders on each route each day for a three day consecutive period consisting of a Tuesday, Wednesday and Thursday during the months of October, January and March. The contractor shall submit the Student

Ridership Counts Report to the COR not later than the 20th of the month after the ridership count is taken (e.g., October ridership count will be due not later than Nov

20th). Ridership reports can be requested by the COR/Contracting Officer (KO) at any point during the SY outside of the regularly established requirements.

2.3.9 Incident Report and Traffic Collision Report: Report all incidents, injuries and accidents to the COR. Within one (1) hour of any/all such events, drivers shall make an oral report to the COR which shall be followed by a written report. Written reports shall be submitted to the COR within two (2) working days of the incident.

2.3.10 Bus Discipline Report - A Bus Discipline Report should be completed and handed in no later than (NLT) the morning of the next school day.

2.3.11 Vehicle list: Within 30-days of date of award or exercise of any option period, identify all vehicles that will be used under this contract. Each vehicle must meet passenger capacity as well as be in compliance with host nation laws, inspection requirements and regulations concerning the transportation of students. Updated lists shall be submitted whenever new vehicles are added.

2.3.12 Invoices from the contractor to the government are due NLT the 15th of each month following services provided. Example. January invoice is due NLT February 15th.

2.3.13 The following additional reports/data shall be maintained by the contractor and available for inspection by the COR:

2.3.13.1 Commercial General Liability Insurance

2.3.13.2 Vehicle Safety Inspection(s)

2.3.13.3 Driver’s License(s)

2.3.13.4 First Aid/CPR/AED Training Certificate(s)

2.3.13.5 Annual and as Requested Criminal History Background Check

2.3.13.6 Installation Records Check(s)

2.3.13.7 Quality Control Plan

2.4 Performance Standards and Acceptable Quality Levels (AQL)

2.4.1 All requirements and objectives identified above must be fulfilled in accordance with the

Performance Requirements Summary (PRS) in order to meet the needs of a safe and efficient student transportation program.

2.4.2 In the event of non-performance or failure to meet an objective a Contractor Deficiency

Report (CDR) will be issued by the KO with instructions on further steps necessary for corrective action.

2.4.3 Failure by the contractor to perform critical performance elements in accordance with the

PWS requirements are subject to the Schedule of Deductions in the table below.

Schedule

Deduction

(SD) Number

PWS Para.

NO.

Unacceptable Level Of Performance % of RUN Deduction

SD-1 2 Failure to perform a run. (AM or PM) 100%

SD-2

2.1.5 &

2.2.2.5

Operating the vehicle in an illegal or unsafe manner or under the influence of alcohol or drugs during a run.

100%

SD-3 2.1.7 Failure to provide a replacement bus when required.

100% after receiving 3

CDRs per task order

SD-4 2.1.8

Passenger remaining undetected in the passenger compartment after the last stop of each run.

100% after receiving 2

CDRs per task order

SD-5

2.1.5.1.5 &

2.2.2.7

Failure to discharge students at an authorized bus stop, or causing passengers to disembark at any place other than their designated stops.

100% after receiving 2

CDRs per task order

SD-6 3

Failure to perform and /or provide services required in paragraph 3

100% after receiving 3

CDRs per task order

3. Constraints.

This section includes any limitations or restrictions within which contractor must perform duties of the

PWS.

3.1 Security

3.1.1 Installation Access under Different Force Protection Conditions for Contractor Personnel.

Installation access requirements may change without notice based on various threat based scenarios as dictated by the installation commander. The COR, in concert with the

DoDEA-E District Force Protection Officer, will advise the contractor of any noted access changes.

3.1.2 Security/Force Protection Conditions.

3.1.2.1 In the event security threats increase, the Government may require:

3.1.2.1.1 The Contractor to implement alternate routes or schedules.

3.1.2.1.2 Inspection of Contractor vehicles and/or parking areas by U.S. military and/or Host Nation security personnel.

3.1.2.1.3 The Contractor to park vehicles used in performance of this contract in a secure installation/site identified by the Government.

3.1.2.1.4 The Contractor to perform security inspections as directed by the

Government.

3.1.3 Vehicle Security Inspections. The Contractor shall have a procedure to conduct and document daily vehicle security inspections prior to performing services. The Contractor shall provide the COR with a copy of its contractor-created daily security checklists

(Technical Exhibit 3) not more than 10 calendar days after contract award. The

Contractor shall maintain records of daily vehicle security inspections for one (1) year.

3.1.3.1 The daily security inspection conducted by the driver shall include a search for suspicious objects (e.g., improvised explosive devices) and indicators of tampering with the vehicle (e.g., anything out of the ordinary that could cause harm to student passengers or damage the vehicle). If something unusual or suspicious is found, the driver shall not touch anything but shall evacuate the area around the vehicle, and shall immediately notify the Contract Manager of the findings. The

Contract Manager shall determine if the Host Nation Police should be notified and/or if a replacement vehicle should be dispatched, then immediately notify the

COR.

3.1.3.2 In the event a Security Attendant is assigned to the bus route, the driver and the

Security Attendant shall conduct the security inspection.

3.1.3.3 When the route sheet has identified an off-post location for inspecting the bus, the Contractor shall ensure the bus is at the inspection location at the time prescribed on the route sheet to allow the Security Attendant to inspect the bus.

3.1.3.4 If alerted to a security concern/incident by the Security Attendant, the driver shall adhere to their directions.

3.1.4 Posting and Display of Route Number Signs on Daily Commute Runs. When in use on a DoDEA run:

3.1.4.1 Drivers shall post/display route number signs in the vehicle's windows for daily commute runs only after the Safety/Security Attendant has completed the pre-run security inspection of the vehicle at the inspection point.

3.1.4.2 When no Safety/Security Attendant or is assigned to a daily commute run, the driver shall post the route number sign in the vehicle's windows only after completing the driver conducted pre-run safety and security inspection of the vehicle.

3.1.4.3 Security of Route Signs and School Transportation Documents. When not in use on a DoDEA run:

3.1.4.4 The driver shall remove the route signs and school transportation documents (e.g., route sheet, route numbers, student passengers list, safety/security inspection checklist, etc.), and store them in a secure location.

3.1.4.5 If the vehicle is parked in a secured parking area (e.g., Contractor’s fence-enclosed motor park, garage, secured U.S. military installation, etc.), the Contractor shall ensure the protection of school transportation documents.

3.1.5 Communications Capabilities. Drivers shall meet the following communications standards:

3.1.5.1 The Contractor shall equip driver with the capability for reliable, mobile, two-way communications between the contractor’s local site-level supervisor and other contractor and designated DoDEA officials as deemed required. In some situations the government will provide two-way communications resources but a contractor should plan on ensuring they have their own method for two-way communication.

3.1.5.2 The Contractor shall implement this requirement by use of commercially available cellular “Smartphone” technology and its equipment, but also requiring no adaptation or modification beyond programming for operational use. The equipment should be self-contained, portable, self-powered and requiring no external connection to vehicles so that it can be used by drivers and applicable on any route or run.

3.1.5.3 The Contractor shall be fully responsible for implementing, operating, maintaining, testing and sustaining communications capabilities, including provision of all equipment and service carriers.

3.1.5.4 The Contractor shall ensure that communications capability is available and reliable at all times so that when called upon under any and all circumstances the capability can and will deliver. In that regard, the Contractor shall schedule and conduct regular, periodic tests of communications capabilities sufficient to support confidence that the capabilities are functioning in good order and report the results, to include any identified dead zones, to the COR. The report shall include corrective measures taken by the Contractor when deficiencies are discovered. In addition, the COR may, at her/his discretion, order reliability tests at any time to the extent s/he deems necessary.

3.1.6 Security Training

3.1.6.1 The primary and alternate Contract Manager shall attend an annual Government-sponsored Safety and Security Training Session. Sessions are normally held in July or August as coordinated with the COR. The Contractor may substitute the firm’s training manager for the Alternate Contract Manager.

3.1.6.2 Prior to starting the school year, the Contractor shall provide dispatchers, drivers, replacement drivers, safety attendants a minimum of seven (7) hours safety and security training covering the topics presented in the annual Safety and Security

Training Session. The Contractor training shall include a minimum of one (1) hour of the Security/Force Protection Module.

3.1.6.3 The Contractor shall also provide the Safety and Security Training to new drivers and replacement drivers that are employed after the conduct of the Contractor’s Safety and Security Training Session. The Contractor shall prepare a memorandum that identifies the date, time, location, names of instructor(s) and trainee(s), and a brief statement, summary, or synopsis of the topics and content of material presented (e.g., instruction syllabus) to document the Safety and Security Training Session. The contractor shall provide a copy of the attendance record to the COR upon completion of training.

3.1.6.4 As a part of the seven hours safety and security training, a security contractor shall provide the following training courses to identified bus Contractor personnel either in conjunction with the annual bus Contractor training session or during separate session(s):

3.1.6.5 Security/Force Protection Module (i.e., vehicle security inspection, surveillance detection, and emergency response). When ordered by the COR or KO during the school year, a security contractor shall provide a three-hour Security/Force Protection

Module training course to new drivers, replacement drivers, and new Contractor trainer(s) that have not completed the formal security training.

3.1.6.6 Training session will be completed prior to the beginning of each school year to cover force protection, accident/incidents, student management, use of child safety seats, handling students with disabilities, safety procedures, loading zone familiarization and operations, emergency evacuations / reporting procedures, safe havens, safety precautions at loading zone and bus stops. The contractor is responsible for training new employees hired after the annual training is completed.

The Government shall also provide software and administrative process training to the contractor’s customer service employees.

3.1.6.7 Prior to starting the school year, all drivers, replacement drivers, and the bus

Contractor trainer(s) shall attend the initial three-hour security/force protection training course or a one and one-half hour, refresher security training course covering the Security/Force Protection Module. For new drivers and replacement drivers that are employed after the conduct of the security contractor’s training, the bus

Contractor trainer shall provide interim security/force protection training presented in the security contractor’s training session until a security contractor is scheduled during the school year to conduct the formal training and must successfully complete an end-of-course examination.

3.1.6.8 As part of the annual training session a one (1) hour refresher safety and security training session will be conducted during the month of January to refresh contract employees of safety and security procedures as mentioned above in paragraph

4.3.3.2.

3.2 Safety

3.2.1 Danger Zone - the area around a vehicle at a stop where most student injuries occur. It is an area 1.83 meters (6 feet) to both sides and rear of the vehicle and 3.05 meters (10 feet) in front of the vehicle. Particular care is required when a bus stop has less than 1.83 meters (6 feet) clearance between the road edge and the designated waiting area. The most critical areas are immediately to the front of the vehicle and at the right rear. The below schematics also depict the prohibited seats for students, denoted with an X, and the restricted seats, denoted with an O, that can only be used with manufacturer-approved seat belts, if so equipped.

3.2.2 Buses.

3.2.3 Vans, Sedans, and Station Wagons.

DANGER ZONE

MOST DANGEROUS

WAITING AREA

SCHOOL BUS STOP

M O

ST

D

A N

G E

R O

U S

DANGER ZONE

M O

ST

D

A

3.2.4 At Bus Stops and Loading/Unloading Zones. Before entering or leaving any bus stop or loading/unloading zone, the driver shall ensure that all students are completely clear of the Danger Zone as defined above.

3.2.5 Entering a Stop. Drivers shall enter each stop cautiously. If actions of students waiting at the stop are unruly or unsafe, the driver shall either enter the stop very slowly, motioning students to move back safely away from the vehicle, or, traffic and road conditions permitting, stop the vehicle before entering the bus stop and wait for student behavior to become safe before moving into the stop.

3.2.6 Loading/Unloading at a Stop. Drivers/Safety Aides shall open the forward curbside passenger door only after the vehicle has come to a complete stop.

3.2.7 Unloading at a Bus Stop or School Unloading Zone. Drivers shall exercise due caution that all passengers are cleared from the Danger Zone before placing the vehicle in motion. Drivers shall discourage students from crossing the street directly in front of or behind the vehicle.

3.2.8 Departing a Bus Stop or School Loading/Unloading Zone. Drivers shall check all mirrors to ensure no student remains in the Danger Zone before closing the passenger door. Drivers shall ensure that all passengers are seated and secured in seat belts if equipped and child safety restraint system devices (if applicable), all doors are securely closed, and make a visual safety check around the vehicle for pedestrians and vehicular traffic before placing the vehicle in motion.

3.2.9 Additional Considerations at School Loading/Unloading Zones. For added safety precautions with respect to student pedestrians, etc., drivers shall adhere to the established school loading/unloading zone vehicle traffic flow pattern and shall not pass any vehicle that is already in the loading/unloading zone unless directed by the COR or the vehicle is inoperable. When picking up students at school, drivers shall not place the vehicle into motion until released by the school loading zone supervisor or the

COR.

3.2.10 Driver’s Presence. When passengers are boarding, drivers shall be in their vehicles or assisting students to board. Drivers shall not leave their vehicles when passengers are on board, except in cases of emergencies. When it is necessary for drivers to leave their seat or leave the vehicle while passengers are on board, reasonable safety precautions such as applying the emergency brake, shutting the engine off, and removing the ignition key shall be taken before leaving the seat or the vehicle.

3.2.11 Lost and Found Articles. Following the completion of each run, the driver shall collect student articles or items left behind and deliver them either directly to the COR as soon as possible, or through the Contract Manager no later than the next business day.

3.2.12 Drivers and safety attendants shall have current first aid and CPR certifications either by receiving training in Host Nation Red Cross First Aid or American Red Cross First Aid equivalent. The certifications shall be no more than three (3) years old and shall be made available for review upon request by the COR.

3.2.13 Drivers and Safety Aides shall be trained in assisting special needs students as prescribed by Host Nation laws to include proper fastening/securing of harnesses, wheelchairs, and other special equipment.

3.3 Vehicles. Vehicles should be in good working order and capable of meeting all of the demands associated with student transportation requirements.

3.3.1 Have within its fleet a number of buses which are capable of navigating all host nation, military installation housing areas, carrying both students who qualify for special transportation based on their IEP or DoDEA Accommodation Plan and students’ not requiring special transportation. Buses will be inspected, serviced, and in place NLT 1

August of each school year. All vehicles used on this contract must be inspected and approved by the COR prior to school start.

3.3.2 Vehicles transporting students shall comply with school bus requirements for host nation, DoDEA requirements for student transportation. Contractor shall have appropriate vehicles for wheelchair bound students requiring special transportation. Motor vehicles used to transport special education students shall be equipped with a seat belt for each passenger or CSRS.

3.3.3 Ensure all vehicle interiors are clean and the exterior presents a clean appearance at the start of the operational day.

3.3.4 Perform vehicle safety inspections. The contractor shall have a procedure to conduct vehicle safety inspections prior to performing services under this contract. The contractor’s Quality Control Plan shall contain a daily vehicle inspection checklist. This checklist shall, as a minimum, ensure compliance with all applicable host nation, Federal and state laws and regulations. The contractor shall maintain a file of the results of all inspections during the entire life of the contract.

3.3.5 Ensure all vehicles used for special needs routes are equipped with functional climate control (air conditioning and heaters), wheelchairs, tinted glass windows and seatbelts/safety harnesses. Buses serving routes outside of SPED must have air conditioning and heaters at a minimum.

3.3.6 Display vehicle route number signage in accordance with directions provided by the

COR.

3.3.7 Provide buses to permit seating (maximum of three students per seat for grades K-6 and maximum of two (2) students per seat grades 7-12) for all passengers. Three (3) students per seat is only allowed with bench seating at a minimum of 39 inches wide with no seat belts installed.

3.3.8 During cold weather, utilize only those transportation vehicles with functioning and operational heaters to ensure that Drivers can maintain the passenger compartment temperature at 65-76 degrees (Fahrenheit). (18-25 degrees Celsius).

3.3.9 Provide replacement buses as needed to ensure mission requirements are attainable. Any replacement bus must be inspected by the COR prior to being put into mission status.

3.3.10 Emergency replacement buses due to maintenance or accidental purposes must be onsite within 45 minutes of notification to the COR.

3.4 Contractor Personnel must meet the requirements set forth in this PWS to ensure a safe and efficient manner for transporting DoDEA students.

3.4.1 As directed by the COR, the contractor shall participate in Force Protection/Anti-

Terrorism/Crisis Management/Safety and Security requirements. These requirements are during the normal duty day.

3.4.2 Contractor performance under this contract shall be in compliance with U.S. Government requirements for contracting.

3.4.3 All contractor Drivers shall be free of communicable diseases and physical or mental impairment that would affect the ability of the individual to perform the duties of the position to include the use of alcohol or drugs while performing the duties set forth in this

PWS.

3.4.4 Contractor personnel shall be properly attired and present a neat and clean appearance.

Transportation drivers shall wear a nametag or display any identification badge(s) in a visible location in the driver’s compartment of the vehicle.

3.4.5 The contractor agrees that inappropriate conduct shall not be tolerated and may be grounds for suspension or dismissal of a contractor employee from performance under this contract in addition to any remedy taken.

3.4.6 The Contractor shall provide Criminal History Background check on all drivers in accordance with Federal or host nation law in order to receive installation access.

3.4.7 Maintain the most current background checks on file and shall make them available to the

COR upon request.

3.4.8 Immediately inform the Contract Manager and the COR when it is learned that an employee under this contract has been arrested for a criminal offense or charged with any offense that could result in license or certification suspension or revocation. The transportation provider shall not allow any bus driver has been convicted of or who is under investigation for drugs, alcohol, sexual offenses or any other action of a criminal nature to perform under this contract.

3.5 Accident and Incident Procedures and Reporting

3.5.1 Accidents or Incidents. If an accident or incident occurs, the Driver, Safety Attendant, or Safety Aide, shall check each passenger for injuries, and shall provide first aid and/or call for medical assistance immediately after the accident or incident. The driver shall notify the Contract Manager within 10 minutes of the accident or incident occurring. The

Contract Manager shall notify the COR within five (5) minutes of the driver’s notification. The Contractor shall provide telephonic updates to the COR at least every

30 minutes thereafter until the accident scene is clear and service starts again. Procedures to report a Serious Emergency during the run are below.

3.5.1.1 Accident. An accident is an event in which a Contractor’s vehicle with students on board is involved in an event that results in property damage, however slight, or causes injury, however slight, to student(s) and/or other person(s). Examples of accidents include but are not limited to:

3.5.1.1.1 Collision with another vehicle.

3.5.1.1.2 Hitting a pedestrian, cyclist, or large animal.

3.5.1.1.3 Leaving the roadway and striking any object, and/or overturning.

3.5.1.1.4 Evasive driving or emergency actions that injure any passenger on board.

3.5.1.1.5 Equipment malfunction or mechanical breakdown that results in injuries to those on board.

3.5.1.2 Incident. Any event that occurs on/around the school loading/unloading zone or during school transportation services that has an adverse effect on either the performance of this contract or passengers, such as:

3.5.1.3 Any event causing the driver to take evasive action (e.g., swerving, slamming on brakes, etc.) which could cause injury to a passenger or to a pedestrian, or which could cause damage to a vehicle or other property.

3.5.1.4 Security problems (e.g., student transportation vehicle is being followed by suspicious vehicles; strangers approaching students at bus stops or on/around school grounds; strangers questioning the driver or students about routes, schedules or passengers; bomb threat; etc.).

3.5.1.5 Passenger misbehavior with severe impact (e.g., weapons/prohibited items, assault or battery, vandalism of the vehicle, etc.).

3.5.1.6 An individual health-related emergency requiring professional medical attention (e.g., epileptic seizure, etc.).

3.5.2 Response to a Serious Emergency during the Run. In a serious emergency as identified below, the driver, or if he/she is incapacitated, the Bus Security Attendant, Safety Attendant, or Safety Aide, if one is assigned, shall immediately contact the Host

Nation Emergency Services and subsequently contact the Contract Manager, who shall immediately contact the COR.

3.5.2.1 Hijacking of the school vehicle or hostage-taking of a student passenger(s).

3.5.2.2 Gunfire directed at the school vehicle, or in its immediate vicinity.

3.5.2.3 Rocks, bottles, or other objects being thrown at the school vehicle.

3.5.2.4 Person or persons, or another vehicle(s) surrounding the school vehicle, or impeding its movement.

3.5.2.5 Attempts to force the school vehicle from the road or street.

3.5.2.6 An unauthorized person(s) boarding the school vehicle and refusing to leave.

3.5.2.7 Assault by a person(s) causing grievous harm or injury to a vehicle passenger(s).

3.5.2.8 Major vehicle accident that seriously injures a student passenger(s) requiring immediate help from first-responders (police, medical, etc.).

3.5.2.9 Fire aboard the school vehicle that causes evacuation of a student passenger(s).

3.5.3 Accident or Incident Reporting. The Contractor shall comply with the following procedures in the event of an accident or incident, providing the COR with initial telephonic reports and submitting a written Accident or Incident Report by close of business the next duty day. The Government may also require updated reports as needed.

The written report shall include at a minimum:

3.5.3.1 The contract number and the date and time of the accident or incident.

3.5.3.2 The location of the accident or incident.

3.5.3.3 The route number and name of driver involved in the accident or incident.

3.5.3.4 The make, model, manufacture year, and size of the Contractor’s vehicle(s) involved in the accident.

3.5.3.5 The names of personnel and passengers involved in the accident or incident, plus the names of all students on board the vehicle when the accident/incident occurred.

3.5.3.6 The names of all personnel and passengers injured and type of injury, if known, involved in the accident or incident.

3.5.3.7 A chronological narrative of the events leading up to the accident or incident.

3.5.3.8 Whether police were on the scene. If the police were on the scene, any citations or findings made by the police concerning the accident, and any police report numbers.

3.5.3.9 Any recommendations or comments by the Contractor concerning the accident or incident.

4. Government-Furnished Resources. As necessary to Transportation Requirements

4.1 Contractor personnel performing duties will be provided Government furnished resources as necessary for usage during the performance of this contract.

4.2 The contractor shall acknowledge receipt of all furnished resources and manage a master list showing the disposition, version, and status of the items held. The contractor shall notify the

COR of any discrepancies, concerns, or risks they identify related to the receipt, disposition, version, and status of the items held.

4.3 Government furnished information (GFI) will be provided via government systems as necessary.

Government personnel will maintain control of data flow.

5. Contract Deliverables.

DELIVERABLES SCHEDULE

Milestone/Deliverable Format

PWS

Reference

Delivery Method:

Email and

Recipient

Planned

Frequency

Primary and an

Alternate Contract

Manager Word

2.3.1 CS, CO, COR,

DTS

Within 5 business days of contract award or prior to any replacement

Personnel Lists

Word 2.3.7 CS, CO, COR, DTS

Before School Year begins and with changes.

Student Ridership

Counts Report

Word 2.3.8 COR, DTS As Required

Incident Reports and

Traffic Collision Report

Word 2.3.9 CS, CO, COR, DTS

Oral Report: one hour of event

Written Reports: Within two working days of the incident

Bus Discipline Report

Word 2.3.10 COR, DTS NLT the morning of the next school day

Vehicle List

Word 2.3.11 CS, COR, DTS Before School Year begins and with changes.

Invoices

IAW

252.232-7006

2.3.12 CS, COR, DTS or

as instructed in the

Task Order

Due NLT the 15th of each month following services provided

6. Acronyms and Definitions. Alphabetical list of definitions of key words used or acronyms.

DEFINITIONS. As used within this PWS, terms are defined below:

Accidents - Vehicle-related events in which a Contractor’s vehicle with student(s) on board is the cause or focus and results in property damage, however slight, or causes injury, however slight, to student(s) and/or other person(s).

Adaptive Seat Device – tools that stabilize the disabled in an optimum position.

Alternate Contracting Officer Representative (ACOR) - An individual designated in accordance with

(IAW) subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

Bus Security Attendant - An individual possessing specialized security training assigned to the bus, its route or run. Security attendants will be hired and managed under a separate DoDEA-Europe contract with a commercial security company.

Actual Rider - A student who is authorized to ride a DoDEA transportation vehicle and does so on a given day.

Authorized Passengers - Individuals authorized to be transported under the contract, to include students, DoDEA officials, military/Host Nation police, security personnel, and others specifically authorized by the

Contracting Officer or Contracting Officer’s Representative.

Career Practicum (CP) - A job education program requiring curricular transportation services on the military installation.

Child Safety Restraint System (CSRS) - A restraining device, conforming to Host Nation laws, used to supplement a seat belt to secure a child during transportation. The age or size of a child requiring such device is normally defined by Host Nation law, but generally applies to children less than twelve years of age, or who are smaller than 150 centimeters (60 inches) in height.

Commuting Area - A geographic area that determines a student’s eligibility for transportation.

Contract Discrepancy Report (CDR) DA Form 5479-R - A formal, written documentation used to document unsatisfactory Contractor performance. The CDR requires the Contractor to explain, in writing, why performance is unsatisfactory; how performance shall be returned to satisfactory levels, and how recurrence of the problem shall be prevented in the future. Final ruling/decision shall be made by the Contracting Officer.

Contract Specialist (CS) – A Government employee working with the CO to perform a broad range of administrative duties, including preparation and processing of contractual documents, tracking funding, liaison between Contractor and Government personnel, and provision of accurate and appropriate information to the CO and other contractual parties.

Contracting Officer (CO) – A Government official assigned to the Contracting Office authorized by written warrant to enter into, administer, terminate and issue delivery orders under contracts. The CO is the only Government official authorized to obligate funding. The CO provides written appointment of

Performance Assessment personnel and has the final responsibility for Performance Assessment IAW FAR

Part 42. The CO is the final decision authority for any performance-based deductions or other adjustments levied on the Contractor for failure to perform.

Contracting Officer’s Representative (COR) - An individual designated IAW subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement and authorized in writing by the Contracting

Officer to perform specific technical or administrative functions.

Contractor - A commercial activity that provides school transportation services IAW this Performance

Work Statement (PWS).

Contract Manager (CM) - A person who is responsible for contract performance on behalf of the contractor and shall be designated in writing to the Contracting Officer (CO).

Danger Zone - The area around a student transportation vehicle at a stop where most student injuries occur.

It is an area 1.83 meters (6 feet) to both sides of the vehicle and 3.05 meters (10 feet) in front of the vehicle.

Particular care is required when a bus stop has less than 1.83 meters (6 feet) clearance between the road edge and the designated waiting area. The most critical areas are immediately to the front of the student transportation vehicle and at the right rear.

Day (DA) – On any given route, the period between the first stop on the first run of the day and the last stop on the last run of the day. The route schedules determine the exact service hours and number of runs.

School make-up days are days. During heightened security, additional driving hours may be required beyond the day and will be negotiated on a case-by-case basis.

Department of Defense Education Activity (DoDEA) - An agency of the U.S. Department of Defense responsible for the operation of schools for eligible children of Government authorized personnel.

District Transportation Supervisor (DTS) – An employee within DoDEA who possesses supervisory authority over a given area of responsibility for student transportation operations.

Duress – A situation involving control of the student transportation vehicle being taken over by someone other than the driver or Safety Aide, or similar serious incident that places the student transportation vehicle and its passengers in a critical, life-threatening situation.

Enhanced Safety Attendant (ESA) - Formerly known as Enhanced Safety Guides – An individual who possesses the basic Safety Attendant qualifications and has received specialized security training in observing, detecting, and reporting indicators of terrorism or other criminal interest in students, the bus, its route, or run. The ESA will concurrently perform the safety and security-related tasks during the run.

Expanded School Transportation Security Inspection – A thorough, driver-conducted security inspection using the School Transportation Security Inspection Checklist before each run of any school transportation vehicle. This is to be performed only when directed by the COR to meet elevated security conditions.

Improvised Explosive Devices (IED) - Those devices placed or fabricated in an improvised manner incorporating destructive, lethal, noxious, pyrotechnic or incendiary chemicals, designed to destroy, disfigure, distract, or…