HE1254-17-R-9002_Questions_and_Government_Response-Final-5-25-17.pdf

Solicitation Number HE1254-17-R-9002: Questions to the Government

Solicitation HE1254-17-R-9002 – Questions and Responses # RFP Reference

1 Entire RFP Due to the number of questions on the RFP and the amount of information still needed for non-incumbent offerors to provide an accurate staffing plan and pricing, will the government extend the due date by at least 2 weeks?

Government Response The solicitation will be extended to close on 12 June 2017 at 12:00 p.m. EST.

Amendment 1, Proposal Preparation and Submission Instructions, section 2, para. d

Regarding RFP Section 2, paragraph d Electronic Reference Documents, will the Government make available a copy of the current DoD IG Incident Handling Guide, which is not currently available to the public that we are aware of?

Government Response This document is sensitive and not available for public release. The document is based on the publicly accessible

CJCSM 6510.01B.

Amendment 1, Proposal Preparation and Submission Instructions, section 2, para. f

Regarding RFP Section 2, paragraph f Page Size and Format, would the Government consider allowing for the use of Times New Roman (or other similar font type) 8 point for tables, graphs, and graphics?

Government Response

Yes, as requested, the format requirement set out in the addendum to FAR 52.212-1 on page 201 of the original solicitation, paragraph (2) (f), Paragraph Size and Format, is amended as follows: Font no smaller than Times New Roman (or similar) 8 point is acceptable for tables and graphs. The 10 pt. font limitation no longer applies to tables and graphs.

Amendment 1, Proposal Preparation and Submission Instructions, section 2, para. g

With the requirement for the offeror to show their ability to perform and to provide prior experience against each objective which includes 17 CLINs, SCLINs, associated tasks (which often exceed 20 individual tasks), and Subfactor 3 staffing, would the Government update the page limitations to 50 pages for Volume I?

Government Response Yes, as requested, paragraph (g), Page Limitations is amended as follows: the page limit for the volume for Factor I (Technical Acceptability) is changed from 30 pages to 50 pages.

Amendment 1, Proposal Preparation and Submission Instructions, section 2, para. h

Regarding RFP Section 2, paragraph h Proposal Submission, please provide guidance on the required naming convention for electronic files to be submitted.

Government Response The chart under paragraph (g) of the addendum to FAR 52.212-1 provides the names (“Volume Titles”) for each volume required for submittal. i.e. “Volume I –Factor 1 (Technical Acceptability), Volume II-Factor 2 (Past Performance), etc…

Amendment 1, Proposal Preparation and Submission Instructions, section 2, para. i

Regarding RFP Section 2, paragraph i Cover Letter, please clarify if there are limitations on information provided in the Cover Letter outside of the information required in the RFP instructions.

Government Response No limitations as long as the cover page does not exceed two pages and all required information is provided.

Amendment 1, Proposal Preparation and Submission Instructions, Volume I – Technical Proposal (Factor I)

Regarding RFP Proposal Preparation and Submission Instructions, Paragraph 2.i, Volume I, the instructions state that each of the three sub-factors should be addressed in separate sections, each printed independently. As this is to be an electronic submission, should the Offeror create three separate electronic files, each distinctly identified for each sub-factor?

Government Response

“Printed independently” in the first sentence under VOLUME I– TECHNICAL PROPOSAL (FACTOR I) on page 202 of the original solicitation is deleted, as submission of proposals must be via email see paragraph (h). Please provide each distinctly identified sub-factor in your electronic response. There is no need to create separate electronic files for each sub-factor, so long as each is addressed separately, under a separate heading.

Amendment 1, Proposal Preparation and Submission Instructions, Volume I – Technical Proposal (Factor I), para b.

Regarding RFP Proposal Preparation and Submission Instructions, Paragraph 2.i, Volume I paragraph b, please confirm that Offeror descriptions of prior experience may include experience of both the Prime and all subcontractors, as appropriate to the Objective.

Government Response Yes, addressing experience of both the Prime and subcontractors is appropriate in response to Sub-factor Two, Prior Experience.

Amendment 1, Proposal Preparation and Submission Instructions, Volume I – Technical Proposal (Factor I), para. c

Regarding Proposal Preparation and Submission Instructions Paragraph 2.i, the requirement asks offerors to provide a staffing plan. Please clarify what information is to be provided in this plan (Labor categories used?

Minimum personnel qualifications? Numbers of FTE? Approach to identify and on-board staff? Other?).

Government Response Please provide a staffing plan that addresses a detailed explanation of how the offeror will staff all positions, so as to meet the PWS and solicitation requirements, within 10 days of any task order issuance.

Amendment 1, Proposal Preparation and Submission Instructions, Volume I – Technical

Regarding Proposal Preparation and Submission Instructions Paragraph 2.i, Volume I paragraph c, the requirement emphasizes that offerors should staff all positions listed in the PWS. The PWS does not identify any “positions”, it just refers to the term. Please clarify what positions offerors are to propose in their staffing plan.

Proposal (Factor I), para. c

Government Response Each position is a CLIN/SCLIN for which a monthly rate must be provided. The exceptions are informational CLINS which do not have a quantity and CLINs 0018, 1018, 2018, 3018, 4018, which are all travel CLINS/SLINS and should not be priced.

Amendment 1, Proposal Preparation and Submission Instructions, Volume I – Technical Proposal (Factor I), para. c

Regarding Proposal Preparation and Submission Instructions Paragraph 2.i, Volume I paragraph c, the requirement states that offerors must demonstrate their ability to staff a qualified workforce. The RFP does not identify any required qualifications. Please provide a list of workforce qualifications, including education, years of experience and associated skills, and any other technical qualifications not described in PWS Sect5ion 3.11.

Government Response All required qualifications/certifications are stated in the PWS.

Amendment 1, Proposal Preparation and Submission Instructions, Volume II – Past Performance (Factor II)

Regarding Proposal Preparation and Submission Instructions Paragraph 2.i, Volume II Past Performance, please clarify the total number of past performance references required, broken down by the number required to be submitted by the Prime contractor (Offeror) and the number allowed to be submitted by Offeror subcontractors.

Government Response

There is no limit to the number of past performance references. As stated in the solicitation, there is a page limit for past performance information provided in the offeror’s proposal. Offerors must note that more weight will be given to past performance efforts of the offeror (Prime Contractor submitting a proposal) than any of the past performance efforts of the offeror’s proposed subcontractor(s).

Amendment 1, Proposal Preparation and Submission Instructions, Volume II – Past Performance (Factor II)

Regarding Proposal Preparation and Submission Instructions Paragraph 2.i, Volume II Past Performance, will the Government provide a Past Performance Reference form that includes the specific information and format which the Government requires to be included for evaluation? Without such a form, or a description of the information the Government will be evaluating, a comparison of past performance information across different offerors cannot be made.

Government Response There was a form posted with the RFP. Please carefully review the posting.

Amendment 1, Proposal Preparation and Submission Instructions, Volume II – Past Performance (Factor II)

Regarding Proposal Preparation and Submission Instructions Paragraph 2.i, Volume II Past Performance, please provide the date by which the Government requires completed PPQ’s to be received.

Government Response All past performance questionnaires must be provided by the closing date of the RFP.

15 Amendment 1, Proposal How does the government intend to evaluate offeror pricing without critical information such as LCATs, Preparation and Submission Instructions, Volume III – Price Proposal (Factor III) experience and education to determine if the pricing is realistic and able to meet the customer’s requirements?

We recommend requiring offerors to submit LCATS, experience, and education for all positions.

Government Response All services in the RFP are commercial. As such, the Government will not require additional pricing information outside of the monthly rates. In the event additional information is needed, the Government may ask for other than certified pricing data in accordance with FAR 15.404-1.

Amendment 1, Proposal Preparation and Submission Instructions, Volume III – Price Proposal (Factor III) (d), LOE_ITSS_Final.xls, and

HE1254-17-R-

90002_Price_Guide_Final .xls

The example provided is incorrect as written when compared to the LOE_ITSS_Final.xls. The RFP states, “For example, CLIN 0002 has two SCLINS. SCLIN 0001 has a max of 156 months. This means the maximum the Government would order for the base period of SCLIN 0001 under CLIN 0002 is about 13 FTEs working for 12 months for a total of 156 months.” The LOE_ITSS_Final.xls lists SCLIN 0001 under CLIN 0002 as 10 Level of Effort (# individuals), 12 Level of Effort (in Months), 120 Annual Rate – Total. The HE1254-17-R- 90002_Price_Guide_Final for CLIN 0002, 0002AA with a maximum quantity of 156. Can the Government please confirm that the information provided in the LOE_ITSS_Final.xls is complete and accurate and synchronized with the information provided in the HE1254-17-R-90002_Price_Guide_Final.xls?

Government Response

The LOE document is an estimate. It is not supposed to match the solicitation with regard to quantities. The solicitation lists a “Maximum” quantity that the Government may order for a specific period of time. The LOE is simply an estimate of the first task order and should not be confused as anything more than just an estimate for planning purposes.

Amendment 1, Proposal Preparation and Submission Instructions, Volume III – Price Proposal (Factor III) (d), and HE1254-17-R- 90002_Price_Guide_Final .xls

Based on the example provided, it appears the Government is asking for pricing based on dividing the Max Quantity column in the HE1254-17-R-90002_Price_Guide_Final spreadsheet by 12 and pricing out the resulting est. FTEs for a unit price. This does not allow for accurate pricing of an FFP contract because there are too many variables present that would preclude the Government from performing a fair evaluation of offerors since the Government is not providing LCATs, experience, education, and other requirements. Additionally, the Government is not providing enough information for future tasks and what those tasks might entail for an offeror to provide an accurate costs. For example. CLIN 0001, 0001AA Help Desk / Call Center Support (Tier 1) lists a Max. Quantity of 108. This would give an estimate of 9 FTEs on which to base pricing based on the Government instructions. However, a Task Order could be issued with requirements that only require 4 FTEs or a Task Order could be issued with requirements that need 12 FTEs. Using the Government proposed pricing methodology with no insight or detail would result in contractors potentially over charging in the case where the FTEs are less, and drastically under charging if the requirements are higher. Will the government considering providing additional information on each CLIN to preclude pricing protests due to lack of information on proposed TOs that they be issued?

Government Response

All services in the RFP are commercial, and the PWS and solicitation define requirements for tasks, including any requirements such as clearances. As stated in the solicitation “The unit price represents the price for one month worth of service performed by one full time equivalent (FTE).” This means that the Government can order any number of FTE’s for a specific period of time as long as it does not exceed the maximum number of months listed on each CLIN/SCLIN. For example, a CLIN can have annual maximum of 24 months. This could mean 2 FTEs working for 12 months each or 4 FTEs working for 6 months each. It can also mean any other combination of FTEs that does not exceed the maximum.

Amendment 1, Proposal Preparation and Submission Instructions, Volume III – Price Proposal (Factor III) (d), and RFP attachment file

HE1254-17-R-

90002_Price_Guide_Final .xls

We request the Government evaluate pricing based on cost and price realism?

Government Response All services in the RFP are commercial, and firm-fixed-price. The Government will not change its evaluation method stated in the solicitation.

Amendment 1, Proposal Preparation and Submission Instructions, Volume III – Price Proposal (Factor III) (d), and RFP attachment file

HE1254-17-R-

90002_Price_Guide_Final .xls

How will the Government hold offerors responsible if task orders require more than the maximum number per their instructions? What is the process if this happens?

Government Response The Government does not intend to exceed any of the maximums stated in the RFP. A provision under FAR 52.212-4, which is incorporated by reference in the solicitation and will be included in the resulting contract, addresses any contract changes.

Amendment 1, Proposal Preparation and Submission Instructions, Volume III – Price Proposal (Factor III) (d), and RFP attachment file

HE1254-17-R-

90002_Price_Guide_Final .xls

Is the Government going to allow ECPs to CLINS based on the limited information provided? For instance, if the Government estimates that a maximum order quantity is 108 or approx. 9 FTEs and reality dictates that the mission cannot be accomplished with those manpower numbers, is the Government going to allow price revisions for a given CLIN or is the Government going to hold the offeror to the CLIN amount they submit? Due to the lack of clarity in requirements, there is a high probability that the effort required to satisfactorily address requirements may exceed the Government estimates. This may result in post-award cost inflation and potential protests from other offerors based on price guidelines and unclear requirements.

Government Response

The RFP is for a Firm-Fixed-Priced contract with CLINS/SCLINS. Offerors are required to price each CLIN/SCLIN accordingly. Each month purchased for a CLIN/SCLIN represents a month’s worth of effort accomplishing the objective and tasks listed in the CLIN/SCLIN. The Maximum quantities are set to establish a ceiling for which the proposed ID/IQ contract cannot exceed.

Amendment 1, Proposal Preparation and Submission Instructions, Volume III – Price Proposal (Factor III) (d), and RFP attachment file

HE1254-17-R-

90002_Price_Guide_Final .xls

What was the methodology used by the Government to derive the maximum quantity numbers in the price spreadsheet?

Government Response The maximum for each CLIN is based on the Government knowledge of mission needs. It is not anticipated that the Government’s mission will change in such a manner which will warrant exceeding the maximums stated on the RFP.

Amendment 1, Proposal Preparation and Submission Instructions, Volume III – Price Proposal (Factor III) (d), and RPF attachment file

HE1254-17-R-

The Government appears to be mixing concepts between FFP, FFP LOE, etc. Would the Government clearly explain the intent of their pricing model? Under a FFP-LOE term contract the contractor is obligated to perform specified work within a specified period of time until it has expended a stipulated level of effort (usually a number of hours), at which point its obligation is at an end and it is entitled to payment of the firm-fixed-price. While, the FFP-LOE contract is appropriate when you want the contractor to do work for which there is no natural completion state and the only practical way to specify the contractor's obligation is to stipulate a number of hours of work. However, in this instance the work is too vague to indicate specifics on future Task

90002_Price_Guide_Final .xls

Order requirements other than providing the offeror with a maximum quantity. Without clearly indicating specifics on future task orders, this may result in inaccurate pricing, potential of offerors to under / over bid, and may result in potential cost modifications if future task orders exceed Government estimates. Additionally, the hours required may shift and change based on changing Government requirements during execution. We request the Government reexamine their pricing methodology and clearly articulate current and future requirements with specifics in order to facilitate accurate pricing.

Government Response

The Government has included a Level of Effort document to provide a forecast of what the first task order will look like, and a PWS and CLINs/SUBCLINs to define the tasks and any requirements (such as clearances). The requirement is being procured via an ID/IQ contract vehicle. Specific details on future orders are not known, but as you note, the ordering clause at 52.216-19 ORDER LIMITATIONS. (OCT 1995) provides order minimums and maximums. If there is an unanticipated change in the contract’s scope over the course of this procurement, or after award, the Government will follow law and regulation to address such a change.

Amendment 1, Proposal Preparation and Submission Instructions, Volume V – Contract Documentation

Regarding Proposal Preparation and Submission Instructions, Volume V Contract Documentation, please confirm our understanding that the Offeror’s proposal must include a signed SF 1449 and SF 30(s) and not a copy of the entire solicitation documents.

Government Response Correct, offerors should submit a signed SF1449 and SF 30s along with any required fill-in clauses.

PWS sections 1.3, 2.1.1, 2.1.3, 2.1.5, 2.2.3, 2.3.7, 2.9.1, 3.13

PWS sections 1.3, 2.1.1 Task 2, 2.1.3 Task 3, 2.1.5, 2.2.1 Task 1, 2.2.3, 2.3.7, 2.9.1 Task 15, and 3.8 all refer to SLAs in section 3.13. There are no SLAs in section 3.13. We assume that all of these references meant to refer to section 3.12. Is this correct?

Government Response Correct. The above PWS sections should reference the SLA in Section 3.12

25 PWS section 2.1 Regarding PWS Section 2.1, please provide the current workflow incident processes workflow diagrams and the help desk call center response scripts.

Government Response This document is sensitive and not available for public release. It is expected that offerors will build upon current documentation.

26 PWS sections 2.1 and 2.1.3

PWS Section 2.1, 2.1.3 (SCLIN 2), states that the contractor will provide desktop support remotely to the field offices. Please clarify if there is a requirement for the contractor to visit the field offices in person at any time, or if this is truly just remote support with drop ship for replacement parts when desktops or laptops need to be replaced?

Government Response As stated in Section 2.18 and Section 3.6, travel is expected for the personnel identified.

27 PWS sections 2.1.1 and PWS section 2.1.1 and 2.1.2 both identify Help Desk / Call Center support. Are these two SCLINs both referring

2.1.2 to the same Help Desk / Call Center, or are they referring to two different help desks / call centers?

Government Response The OIG has one Help Desk/Call Center. They are referring to the OIG’s single Help Desk/Call Center.

28 PWS sections 2.1.2 and 3.8

Regarding the SubCLINs 1AA Help Desk (Tier 1) and 1AB Help Desk (24/7), we assume the portion of the effort for 1AB (24/7) that is during normal working hours is in addition to and collocated with the staff for 1AA. Is this correct?

Government Response The Agency intends to order either 1AA or 1AB, but not both at the same time. The locations are identified in Section 2.1.2 and 3.8.

29 PWS section 2.3 Regarding PWS Section 2.3 Cyber Security, there is no mention of a Security Operations Center (SOC). Please clarify if there is a SOC and whether our staff or another organization is responsible for SOC operations.

Government Response The awardee will not be responsible for any SOC operations.

30 PWS section 2.3 Regarding PWS Section 2.3 Cyber Security, will the staff doing the CND support be working in a SOC or elsewhere?

Government Response Place of performance is identified in Section 3.6 of the PWS.

31 PWS section 2.3 Regarding PWS Section 2.3 Cyber Security, the final PWS removed a reference to working with the OIG Security Network team. Is there an OIG security organization that we would need to work or coordinate with? If so, please clarify what interaction would be required.

Government Response No. There is no other OIG security organization outside of the OIG Cybersecurity Team.

32 PWS section 2.3 Regarding PWS Section 2.3, please identify what systems are currently deployed on each network.

Government Response This information is sensitive and not available for public release.

33 PWS section 2.3.1 Regarding PWS Section 2.3.1, please identify the Firewall Systems currently deployed.

Government Response This information is sensitive and not available for public release.

34 PWS section 2.3.1 Regarding PWS Section 2.3.1, please identify the IDS/IPS System currently deployed.

Government Response This information is sensitive and not available for public release.

35 PWS section 2.3.2 Regarding PWS Section 2.3.2, please identify the Mail Gateway/AV System currently deployed.

Government Response This information is sensitive and not available for public release.

36 PWS section 2.3.3 Regarding PWS Section 2.3.3, please identify the HBSS modules that are installed on end points.

Government Response This information is sensitive and not available for public release.

37 PWS section 2.3.4 Regarding PWS Section 2.3.4, please identify the Web Proxy System currently deployed.

Government Response This information is sensitive and not available for public release.

38 PWS section 2.3.5 Regarding PWS Section 2.3.5, please identify what other Cyber Defense technologies currently deployed.

Government Response This information is sensitive and not available for public release.

39 PWS section 2.3.6 Regarding PWS section 2.3.6 Information Assurance (IA), please clarify what IA monitoring / analysis tool(s) are being used.

Government Response As identified in Appendix 1, the DoD uses the ACAS scanner.

40 PWS section 2.4 Regarding PWS Section 2.4 Project Management, please clarify the relationship and/or difference between “IT project” and “task order” as those terms are used in this RFP.

Government Response An IT Project is defined as “a temporary endeavor undertaken to create a unique product or service.”

A task order is defined as “a vehicle used to order services.”

41 PWS section 2.7.1 Regarding PWS 2.7.1 Task 1, please clarify if the indexing required to be performed in accordance with library standards to a standard such as Anglo-American Cataloguing Rules (AACR2) for example?

Government Response The OIG will be utilizing ISO standards 1549-1.

42 PWS section 2.7.1 Regarding PWS 2.7.1 Task 1, please clarify what application will be used for indexing operations?

Government Response As identified in Appendix 1, the DoD OIG is using EARMS - ZL Technologies Unified Archive for indexing.

43 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 2, please clarify if OIG has an approved Records management plan and if so can this be made available?

Government Response All approved DoD OIG records schedules are publicly accessible at the National Archives website under record group 509. Also, many DoD OIG records schedules are incorporated within the IG Instruction 5015.2 found on the DoD OIG public website.

44 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 2, please clarify if the contractor have access to and support OIGs NARA approved File Plan.

Government Response All currently approved DoD OIG records schedules are publicly accessible at the National Archives website under record group 509. File plans are a subset the records schedule arranged by DoD OIG components and are not available to the public.

45 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 2, please provide available information on the current records structure, i.e.

how many series and subseries are in the plan etc.

Are any of OIG’s RM schedules pending NARA approval and will the contractor support this process?

Government Response

All DoD OIG record series are listed in the IG Instruction 5015.2. The records management program instruction is located on the DoD OIG public website, found here:

http://www.dodig.mil/resources/policyreferences/FOIA/IGDINST%205015%202%20with%20series%201100%20 %20AIG-AM%20signed%2011-7-07.pdf. There are no DoD OIG records schedules pending approval at the National Archives.

46 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 2, please clarify if any of OIG’s RM schedules pending NARA approval and will the contractor support this process.

http://www.dodig.mil/resources/policyreferences/FOIA/IGDINST%205015%202%20with%20series%201100%20%20AIG-AM%20signed%2011-7-07.pdf http://www.dodig.mil/resources/policyreferences/FOIA/IGDINST%205015%202%20with%20series%201100%20%20AIG-AM%20signed%2011-7-07.pdf

Government Response Currently, there are no DoD OIG records schedules pending approval at the National Archives. Currently, DoD OIG is revising the records schedule identified within IG Instruction 5015.2. The proposed contractor will support the records scheduling process.

47 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 3, please clarify what data sets the contractor will use.

Government Response The contractor/awardee will access multiple data sets through the agency's recordkeeping system - EARMS.

Additional datasets may be searched as required.

48 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 3, please clarify if these information requests would be to support the FOIA process.

Government Response The contractor/awardee will provide search and retrieval support for FOIA requests but not perform FOIA processing, such as redaction, etc.

49 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 3, please clarify if the contractor be required to redact PII and perform other FOIA information requirements.

Government Response The contractor/awardee will provide search and retrieval support for FOIA requests but not perform FOIA processing, such as redaction, etc.

50 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 4, please clarify if the task description should read as “Provide support for developing metadata that includes data preservation and retention information that explains how electronic records were created, used, and managed?”

Government Response Task 4 is written more broadly than the suggested rewrite. It includes support for development of metadata beyond data preservation and retention.

51 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 6, please clarify if the instance of EARMS installed is fully functional and has it passed all performance standards and AQL’s.

Government Response EARMS is fully installed but not all components of the system is configured. The system is configured and tested in 3 phases. EARMs has met the performance standards and most ACL's for phase 1 - email management.

52 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 6, will OIG provide the contractor EARMS training?

Government Response OIG will provide the contractor EARMS training.

53 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 6, please clarify if the contractor be tasked with performing QA/QC functions on metadata extracted by EARMS and correcting issues found.

Government Response The proposed contractor will perform limited QA/QC functions on metadata extracted by EARMS and may be involved in correcting issues found.

54 PWS section 2.7.1 Regarding PWS Section 2.7.1 Task 6, please clarify if the contractor be tasked with performing QA/QC functions on auto-categorization of data based upon OIG taxonomies, file plans and record series structure etc. and correcting issues found.

Government Response The contractor/awardee will perform limited QA/QC functions on auto-categorization of data based upon OIG taxonomies, file plans and record series structure etc. and may be involved in correcting issues found.

55 PWS section 2.7.1 Regarding PWS Section PWS 2.7.1 Task 7, please clarify if the contractor will be performing this task manually or using the EARMS de-duplication capability for QA/QC etc.?

Government Response The contractor/awardee will performing this task using the EARMS de-duplication capability for QA/QC etc.

56 PWS section 2.7.1 Regarding PWS Section 2.7.1 SCLIN 1, please provide the number of physical libraries and their locations.

Government Response There are no physical libraries and locations. This task refers to a contractor using library science techniques the methods for digital information or information found on multiple e-locations.

57 PWS section 2.7.1 Regarding PWS Section 2.7.1 SCLIN 1, please clarify if OIG uses a COTS Integrated Library System (ILS) to manage and track Physical documents and data.

Government Response The DoD OIG is not using a COTS Integrated Library System (ILS) to manage and track Physical documents and data.

58 PWS section 2.7.1 Regarding PWS Section 2.7.1 SCLIN 1, please clarify if there is a different or Integrated Digital Library tool used.

Government Response The DoD OIG does not use an Integrated Digital Library tool for acquisitions, cataloging, circulation, and public interfacing The DoD OIG uses the EARMS for organizing, searching, retrieving, preserving its electronic information. The DoD OIG uses other archival systems to manage physical records.

59 PWS section 2.7.1 Regarding PWS Section 2.7.1 SCLIN 1, please clarify if the public facing web site data integrated with existing digital library applications and if so what is being used?

Government Response Currently, the DoD OIG EARMS does not integrate with the public facing web site data. The DoD OIG does not use any existing digital library applications.

60 PWS section 2.7.1

Regarding PWS Section 2.7.1 SCLIN 1, please clarify if Digital Libraries and Repositories, SharePoint Servers etc.

used in HQ and across the 50 field offices and are field office support in the scope of support for Objective 7.

1. What is the Content and/or Records management software used by OIG?

Is a COTS FOIA tool used and is FOIA support (research for materials etc.) in scope of Objective 7?

The DoD OIG uses ZL Technologies ZL Unified Archive as its records management software. The DoD OIG uses EARMS to support FOIA requests but not to process FOIA requests, such as redaction, etc.

61 PWS section 2.7.1 Regarding PWS Section 2.7.1 SCLIN 1, what is the Content and/or Records management software used by OIG?

Government Response The DoD OIG uses ZL Technologies ZL Unified Archive as its records management software.

62 PWS section 2.7.1 Regarding PWS Section 2.7.1 SCLIN 1, is a COTS FOIA tool used and is FOIA support (research for materials etc.)

in scope of Objective 7?

Government Response The DoD OIG uses EARMS to support FOIA requests but not to process FOIA requests, such as redaction, etc.

FOIA processing is out of scope for objective 7.

63 PWS section 2.7.2 Regarding PWS 2.7.2 SCLIN2, will Program Management Support all be operational based on existing processes and tasks or will there be an opportunity for the contractor to provide Subject Matter Expertise for the development of new plans and processes in the Objective 7 domain areas?

Government Response The contractor/awardee will provide Program Management Support that is primarily operational in nature in accordance with PWS 2.7.2 SCLIN2. In the course of performing operations, there may be opportunity for the contractor to provide some Subject Matter Expertise commensurate with DoD OIG plans, policies and processes.

64 PWS section 2.7.4 Regarding PWS 2.7.4 AQL1, please define the deadlines for records and information management.

Government Response Deadlines referenced in the PWS Section 2.7.4 are an agreed upon time between the contractor and Government lead that tasks will be complete based on level of effort required to accomplish the assigned task.

65 PWS section 2.9.10 Regarding PWS Section 2.9.10, please provide information on the current SharePoint resources available.

Government Response Unable to answer this question with the information provided.

66 PWS section 2.10

Regarding PWS section 2.10 Software Development, please clarify the following:

(a) the place of performance for the software development staff.

(b) if the place of performance is the government site, please clarify what GFE will be available for developers’ use.

Government Response Place of performance is listed in Section 3.6 of the PWS. Section 4 provides the GFE. Approved developer tools will be provided by the government.

67 PWS section 2.10.1 Regarding PWS section 2.10.1 SCLIN 1, please provide the historical or anticipated number of modifications that would be required to support CSS.

Government Response There is a very limited requirement for CSS modifications. Currently anticipate approximately 2 per year.

68 PWS section 2.10.2 Regarding PWS section 2.10.2 Task 1, please clarify the number of solutions that are based on each of the three versions of CRM (4.0, 2011 and 2015) currently in use.

Government Response One on CRM 4.0, One on CRM 2011, and Two on CRM 2015

69 PWS section 2.10.2 Regarding PWS section 2.10.2, please clarify what the plan is to upgrade all older version CRM solutions to the latest CRM version?

Government Response Upgrade from CRM 4.0 is currently in progress.

70 PWS section 2.17 Regarding PWS Section 2.17, is the current SCCM roll-out live in a production environment on all servers, desktops, and laptops that would be required to be maintained in the asset management system?

Government Response -Yes. SCCM is in production and supporting all assets.

71 PWS section 2.17 Regarding PWS Section 2.17, would the Government consider purchasing any or all of BMC Client Management components that will include tight integration into FootPrints while providing:

1. Discovery for all systems and network devices including switch port mapping diagrams supporting incident, change, asset, and problem management

2. Software and hardware compliance, including USB device control, power management, security content automation protocol (SCAP), and software license management

3. Patch management

4. OS and software distribution

5. Remote control

Government Response The Government will consider offeror recommendations. However, there is no intention to purchase additional products at this time.

72 PWS section 2.17 Regarding PWS Section 2.17, please confirm if there are there any linux, Mac, or iOS/Android mobile systems included in the scope of the asset management requirement?

Government Response The currently uses Linux as identified in Appendix 1 of the PWS. The OIG is currently developing a migration plan to move from Blackberry to iOS/Android. These devices are listed in Appendix 1 of the PWS.

73 PWS section 2.17 Regarding PWS Section 2.17, please provide the number of instances of FootPrints licensed for SQL mapper.

Government Response The OIG does not use SQL Mapper for BMC FootPrints.

74 PWS section 3.1.2 Regarding PWS Section 3.1.2, does the current ticketing system have priorities set for incidents such as “critical”, “high”, “medium” and “low,” or is the current FootPrints system just using categories such as “hardware” or “new network account” or “loaner laptop” to set the SLA resolution time.

Government Response The FootPrints system is set for incidents Normal, Medium, High, and Urgent and the SLAs are set based on the priority.

75 PWS section 3.6

Regarding PWS Section 3.6 paragraph 3, to assist non-incumbent bidders to estimate staffing needs and costs, please clarify if the Government is requesting that the Offer provide a solution (to include staffing and pricing) to support after hours Help Desk support for NIPRNet at an alternate location within 75 miles of the primary place of performance?

Government Response The offerer has the option to provide support for NIPRNET at an alternate location within 75 miles during non-work hours as stated in PWS Section 3.6, but may also work from the primary place of performance during 24 hour support.

76 PWS section 3.6 Regarding PWS Section 3.6, the government states that after-hours NIPRNet support may be provided at a contractor facility. Since this is limited to NIPRNet support, can the contractor facility be an unclassified help desk/call center facility? Can the after-hours help desk staff have no clearance?

Government Response The work during after-hours support will be unclassified and the place of performance for after-hours work can be unclassified, however all personnel supporting the contract will require (at minimum) a Secret clearance and required certifications (As stated in Section 3.1 and 3.11).

77 PWS section 4.3.2 PWS section 4.3.2 states that “The Government will provide the contractor with sufficient workspaces” at the Mark Center; will the Government provide the current total number of workspaces provided today?

Government Response As stated in PWS Section 4.3.2, “The Government will provide the contractor with sufficient workspaces”

78 PWS section 7.1 In PWS Section 7.1, the first PRS entry for 2.5 Policy Development and Technical Writing refers to task orders 1, 2, 4, and 5. We assume this refers to Tasks 1, 2, 4 and 5 under 2.5. Please confirm.

Government Response Yes. You are correct. The Section should state “Tasks 1, 2, 4 and 5” and not “task orders 1, 2, 4 and 5”

79 PWS Appendix 1 PWS Appendix 1 identifies FootPrints as one of the tools used. How is FootPrints configured (single FootPrints workspace or multiple workspaces)? If multiple FootPrints workspaces are used in supporting the Help Desk function, what is the scope/purpose of each workspace?

Government Response Multiple workspaces are utilized (approximately 12), however only one workspace supports the Help Desk function. The scope and purpose of each workspace will not be provided.

80 PWS Appendix 1 Regarding PWS Appendix 1, please clarify if there are separate instances of FootPrints for both NIPRnet and SIPRNet.

Government Response No. There is only one instance of FootPrints and it’s located on NIPRNet.

81 PWS Appendix 1 Regarding PWS Appendix 1, please clarify if help desk calls for the SIPRNet instance are required to be maintained separately from calls for the NIPRNet instance, especially if they have attachments or screenshots from SIPR machines.

Government Response Sanitized SIPRNet helpdesk calls are maintained on the NIPRNet. Screenshots are maintained on SIPRNet.

82 PWS Appendix 1

Regarding PWS Appendix 1 Supported Networks and Systems, to assist non-incumbent bidders to estimate staffing needs, please provide the following for all instances of FootPrints the contractor will be responsible for:

(1) FootPrints serial number(s)

(2) Current support contract number’s (SCN’s)

(3) Current version of FootPrints running on each instance

(4) Current FootPrints database platform and version (SQL, Oracle)

Government Response

1) This information is not available for public release

2) This information is not available for public release

3) FootPrints V11. However, an upgrade project to V12 is underway.

4) SQL

83 PWS Appendix 1

Regarding PWS Appendix 1 Supported Networks and Systems, to assist non-incumbent bidders to estimate staffing needs, please provide the following information related to the hardware and software configuration of the system(s) running FootPrints:

1. Number of named licenses (per instance)

2. Number of concurrent licenses (per instance)

3. Number of instances of FootPrints licensed for Change Management

4. Number of instances of FootPrints licensed for the CMDB

Government Response This information is not available for public release

84 PWS Appendix 3 Regarding PWS Appendix 3 Historic Metrics, to assist non-incumbent bidders to estimate staffing needs, please clarify how many of the tickets per month and the calls per month were handled at Tier 1 and how many were handled at Tier 2.

Government Response That information was provided in Appendix 3. The annual average should be divided by 12 to get the monthly average.

85 PWS Appendix 3 Regarding PWS Appendix 3 Historic Metrics, to assist non-incumbent bidders to estimate staffing needs, please clarify how many of the tickets per month and the calls per month were related to NIPRNet issues and how many were related to SIPRNet issues.

Government Response Approximately 15% of the annual tickets are for the SIPRNet.

86 PWS Appendix 3 Regarding PWS Appendix 3 Historic Metrics, to assist non-incumbent bidders to estimate staffing needs, please provide metrics on the number of software development efforts per year or per month, broken out by approximate size/complexity (small, medium, large).

Government Response 12 small project, 3 medium projects per year 87 PWS Appendix 3 Regarding PWS Appendix 3 Historic Metrics, please clarify what the Government defines as an IT Project.

Government Response Using the PMI definition: A project can be defined as a temporary endeavor undertaken to create a unique product or service. OIG IT Projects include development, new services, and service upgrades.

88 PWS Appendix 3 Regarding PWS Appendix 3 Historic Metrics, to assist non-incumbent bidders to estimate staffing needs, please provide the current average talk time, including wrap up time, for the current service desk agents.

Government Response The contractor will determine when the ticket is escalated to Tier 2. First call resolution rate shall be 60% as stated in the PWS Section 3.12. Statistics on average talk time will not be provided.

89 PWS Appendix 3 Regarding PWS Appendix 3 Historic Metrics, please clarify what the Government defines as an IT Project and provide details on what the 15 planned IT Project work would be required to accurately price the LOE for the CLINs which this is referenced (2.4, 2.8, 2.9)

Government Response

Using the PMI definition: A project can be defined as a temporary endeavor undertaken to create a unique product or service. OIG IT Projects include development, new services, and service upgrades. Projects are currently being worked and the planned projects will change. Most OIG IT projects are small to medium projects lasting between 3-9 months.

90 RFP attachment file Will the Government provide LCATS, experience and education requirements associated with each SCLIN? This

LOE_ITSS_Final.xls will ensure an apples to apples comparison of Offerors’ pricing and preclude one company from under bidding based on personnel costs at a lower than acceptable standard for meeting performance.

Government Response The Government will not provide experience and education requirements. The offeror is expected to staff personnel qualified to perform the tasks as stated in the PWS.

91 RFP attachment file, LOE_ITSS_Final.xls

Regarding the CLIN Minimum/Maximum Quantity and CLIN Value, we assume the minimum and maximum quantities shown are in months. Is this correct?

Government Response Correct, the minimum and maximum quantities are shown in months.

92 RFP attachment file, LOE_ITSS_Final.xls

Regarding the CLIN Minimum/Maximum Quantity and CLIN Value, please clarify what is meant when the Minimum Amount is left blank.

Government Response

When a CLIN is left blank (Without Minimum/Maximum Quantity) it means that the CLIN is an informational CLIN designed to house the SCLINS which will be used to order services. In this case only the SCLINS are priced.

This is the case for CLINS 0001, 0002, 0003, 0007, 0009, 0010, 0011, 0012, 0015 and their options.

The “LOE_ITSS_Final.xls” document is just an estimate for planning purposes. It is not meant to be priced. The LOE document is designed to provide offerors with a snapshot of what the Government anticipates ordering for the first task order. But it is only an estimate.

RFP attachment file, HE1254-17-R-

9002_Price_Guide_Final.

xls

The Price Guide spreadsheet only provides a single line for each SCLIN. Most of the SCLINs require multiple labor categories and skill levels to execute the required activities. Please clarify what the Government wants for a single line entry. For example, does the Government want offerors to enter an average cost, blended cost, or a maximum cost?

Government Response Offerors shall submit the final unit price for each CLIN or SCLIN. Each CLIN/SCLIN represents a single labor category. The Government does not agree with the notion of multiple labor categories for each CLIN/SCLIN.

94 Page 172, Section 3.1 Security

Facility Security Clearance Levels states:

"The prime contractor will be required at a minimum to have a Top Secret facility security clearance (FCL)." This requirement is consistent with information provided by the DoD OIG Security Officer during the Industry Day Brief. However, the solicitation introduced a new facility clearance requirement. For example, on page 202, Cover Letter subparagraph g it states: "All offerors must possess a facility clearance level (FCL) of Top Secret/SCI by the closing date of the solicitation". Similar language appears on page 206, 2nd and 3rd paragraphs, where it states: "Offerors must possess a Top Secret/SCI FCL by the time the solicitation closes". At your earliest opportunity, please advise which security requirement applies.

Government Response Please see Amendment 01. It corrected the clearance level to a “Top Secret” Facility Clearance Level.

95 On DD254 - Page 4

"The Contractor shall provide personnel with clearances up to the "TOP SECRET/SCI" level for some tasks which are identified and SECRET for all others".

We hold Top Secret Facility clearance, are we eligible to bid?

Government Response All Offeror’s who hold a Top Secret Facility clearance are eligible to submit a proposal as a prime contractor, as stated in the solicitation.

96 Section 3.1 Security We have previously tried to attain one, however we were denied based on not having a current business need.

With that being said, we have a potential sub that does have the TS clearance, we have the past performance.

Would you allow for a sponsorship or allow us to bid under them for this effort?

Government Response Please adhere to the requirements of the solicitation with regard to the clearance requirements.

97 General RFP I am inquiring on HE1254-17-R-9002 to find if there are incumbent(s) on the contract? If so, who is/are the incumbent(s)?

Government Response Phacil is currently doing some of the work listed in the solicitation. However, there are several new requirements in the PWS which do not have an incumbent.

98 Due Date

The current proposal due date is 7 June; however, our ability to submit the proposal by that date is hampered by the following: (1) the RFP was released on Friday 12 May, immediately before a weekend and the facility clearance requirement cited in the RFP - TS in one place and TS/SCI in another caused confusion and delayed the start of our proposal efforts until a clarifying RFP amendment was issued on Tuesday, 16 May and (2) the Memorial Day weekend (a major and long planned holiday travel weekend for the entire country) occurs during the proposal preparation cycle. These two factors will impede our ability to meet the current proposal due date.

Consequently, we request the proposal due date be extended by two weeks.

Government Response The solicitation will be extended to close 12 June 2017 at 12:00 p.m. EST.

99 Due Date The solicitation was issued on Friday, 12 May 2017 in the late afternoon with proposals due on 7 June 2017. Although this is a commercial item solicitation, we believe the size and complexity of the requirement warrants at least 30 days in order to provide a reasonable opportunity to respond. We respectively request the government consider extending the solicitation response time by two weeks, allowing proposals to be due 21 June 2017.

Government Response The solicitation will be extended to close 12 June 2017 at 12:00 p.m. EST.

Section 2.6, Page 158, Business Case and Requirements Analysis (Objective 6)- What tool does OIG use for documenting functional and non-functional requirements?

Government Response The OIG utilizes a variety of Microsoft Products including MS Office Suite, MS Visio, and MS Project Professional.

The OIG also utilizes MS Project Server. The OIG utilizes FootPrints for requirement requests and tracking.

101 Section 2.13, Page 167 Quality Assurance (Objective 13)- What tool does OIG use for application testing (ie. test case/script repository)?

Government Response Microsoft Team Foundation Service (TFS)

102 Section 2.17, Page 170 IT Asset Management (Objective 17)- What tool does OIG use for IT asset management?

Government Response BMC FootPrints, MS SCCM, ACAS.

103 Section 2.6, Page 158

Business Case and Requirement Analysis (Objective 6)- Coordination and support to the OIG PMO is referenced several times in the RFP. Is the execution of the OIG PMO within the scope of this contract or under a separate contract?

Government Response The OIG PMO support is within the scope of this contract and is also supported by PWS Section 2.4 “Project Management”. The Business Case and Requirement Analyst (Section 2.6) and Project Managers (Section 2.4) are part of the OIG PMO

104 Section 2.7, Page 158 Records and Information Management (Objective 7)- What version of Microsoft SharePoint is currently being used?

Government Response MS SharePoint 2013

105 Section 7.0, Page 160 Performance Requirement Summary (PRS)- What version of Microsoft Office is currently…