HDQMWR-15-R-0021.pdf

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGE

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

5. DATE ISSUED 6. REQUISITION/PURCHASE

NUMBER

HDQMWR-15-R-0021 July 10, 2015

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than item 7)

COMMANDER, NAVY INSTALLATIONS COMMAND

FACILITIES AND ACQUISITIONS BRANCH N944

5720 INTEGRITY DRIVE LASSEN BUILDING 457

MILLINGTON, TN 38055-6500

POC: JACKIE PRIMER, 901-874-6900

Jackie.Primer@navy.mil

Same as #7.

NOTE: In sealed bid solicitations “offer” and “offeror” mean “bid” and “bidder”.

SOLICITATION

9. Sealed offers in original and 6 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in 5720 Integrity Drive, Bldg 457, RM 311 until 3:00PM local time August 11, 2015 (Hour) (Date) CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. L-6. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

JACKIE PRIMER AREA CODE NUMBER EXT.

Jackie.Primer@navy.mil 901 874-6900

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

X A SOLICITATION/CONTRACT FORM 1 - 1 X I CONTRACT CLAUSES 65 - 72

X B SUPPLIES OR SERVICES AND PRICES/COSTS 2 - 6 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH. 72 - 72

X C DESCRIPTION/SPECS./WORK STATEMENT 7 -53 X J LIST OF ATTACHMENTS

D PACKAGING AND MARKING N/A PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE 54 - 54 X

K REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS 73 - 75 X F DELIVERIES OR PERFORMANCE 54- 54 X

X G CONTRACT ADMINISTRATION DATA 55 - 55 X L INSTRS., CONDS., AND NOTICES TO OFFERORS 76 - 90 X H SPECIAL CONTRACT REQUIREMENTS 56 -64 X M EVALUATION FACTORS FOR AWARD 91 - 93

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT 10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS (%) (See Section I, Clause No. 17)

14. ACKNOWLEDGMENT OF AMEND-

MENTS (The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OF OFFEROR

CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXT.

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

NONAPPROPRIATED FUNDS

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION: 23. SUBMIT INVOICES TO ADDRESS

SHOWN IN (4 copies unless otherwise specified)

ITEM

10 U.S.C. 2304(c) ( ) 41 U.S.C. 253(c) ( ) Section G

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

See Section G

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

(Signature of Contracting Officer)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214 (c) mailto:Jackie.Primer@navy.mil mailto:Jackie.Primer@navy.mil

PART I, SECTION B: SUPPLIES OR SERVICES AND PRICES/COSTS

A. This is a Time and Material type contract. The contract has a Base Period of 6 Months with Four (4)

One Year (12 Months) option periods.

B. Sections K, L and M of the solicitation will be removed upon contract award of the receipt of a successful request for proposal (upon award they will be incorporated by reference).

BASE PERIOD

CLIN

SUBCLIN DESCRIPTION QTY UI UNIT

COST

TOTAL

COST

BASE YEAR: Contractor shall provide all necessary services to the regions indicated below in accordance with the Performance Work Statement.

Base Period of Performance

(30 SEP 2015 – 31 MAR 2016)

0001 Super Region East

0001AA Contract Support 6 MO 0001AB Increased Level of Effort 6 MO 0001AC Other Direct Cost 6 MO

0002 Super Region West 0002AA Contract Support 6 MO 0002AB Increased Level of Effort 6 MO 0002AC Other Direct Cost 6 MO

0003 Super Region Southeast 0003AA Contract Support 6 MO 0003AB Increased Level of Effort 6 MO 0003AC Other Direct Cost 6 MO

0004 Super Region Southeast 0004AA Contract Support 6 MO 0004AB Increased Level of Effort 6 MO 0004AC Other Direct Cost 6 MO

Total Cost of all Contract Line Items (CLIN) for Base Period (Estimated)

****Note: This Request for Proposal (RFP) is issued by the Commander, Navy Installation Command Nonappropriated Fund Facility and Acquisition Office. All requirements, solicitations, and subsequent contracts, if any, awarded through NAFI are funded wholly with Nonappropriated Funds (NAF).

OPTION YEAR ONE (1)

CLIN

SUBCLIN DESCRIPTION QTY UI UNIT

COST

Option Year One: Contractor shall provide all in accordance with the Performance Work Statement.

Option Year One (1) Period of Performance (01 April 2016 – 31 March 2017)

1001 Super Region East

1001AA Contract Support 12 MO 1001AB Increased Level of Effort 12 MO 1001AC Other Direct Cost 12 MO

1002 Super Region West 1002AA Contract Support 12 MO 1002AB Increased Level of Effort 12 MO 1002AC Other Direct Cost 12 MO

1003 Super Region Southeast 1003AA Contract Support 12 MO 1003AB Increased Level of Effort 12 MO 1003AC Other Direct Cost 12 MO

1004 Super Region Southeast 1004AA Contract Support 12 MO 1004AB Increased Level of Effort 12 MO 1004AC Other Direct Cost 12 MO

Total Cost of all Contract Line Items (CLIN) for Option Year (Estimated)

OPTION YEAR TWO (2)

CLIN

SUBCLIN DESCRIPTION QTY UI UNIT

COST

Option Year Two (2): Contractor shall provide all in accordance with the Performance Work Statement.

Option Year Two (2) Period of Performance (01 April 2017 – 31 March 2018)

2001 Super Region East

2001AA Contract Support 12 MO 2001AB Increased Level of Effort 12 MO 2001AC Other Direct Cost 12 MO

2002 Super Region West 2002AA Contract Support 12 MO 2002AB Increased Level of Effort 12 MO 2002AC Other Direct Cost 12 MO

2003 Super Region Southeast 2003AA Contract Support 12 MO 2003AB Increased Level of Effort 12 MO 2003AC Other Direct Cost 12 MO

2004 Super Region Southeast 2004AA Contract Support 12 MO 2004AB Increased Level of Effort 12 MO 2004AC Other Direct Cost 12 MO

OPTION YEAR THREE (3)

CLIN

SUBCLIN DESCRIPTION QTY UI UNIT

COST

Option Year Three (3): Contractor shall provide all necessary services to the regions indicated below in accordance with the Performance Work Statement.

Option Year Three (3) Period of Performance (01 April 2018 – 31 March 2019)

3001 Super Region East

3001AA Contract Support 12 MO 3001AB Increased Level of Effort 12 MO 3001AC Other Direct Cost 12 MO

3002 Super Region West 3002AA Contract Support 12 MO 3002AB Increased Level of Effort 12 MO 3002AC Other Direct Cost 12 MO

3003 Super Region Southeast 3003AA Contract Support 12 MO 3003AB Increased Level of Effort 12 MO 3003AC Other Direct Cost 12 MO

3004 Super Region Southeast 3004AA Contract Support 12 MO 3004AB Increased Level of Effort 12 MO 3004AC Other Direct Cost 12 MO

OPTION YEAR FOUR (4)

CLIN

SUBCLIN DESCRIPTION QTY UI UNIT

COST

Option Year Four (4): Contractor shall provide all necessary services to the regions indicated below in accordance with the Performance Work Statement.

Option Year Four (4) Period of Performance (01 April 2019 – 31 March 2020)

4001 Super Region East

4001AA Contract Support 12 MO 4001AB Increased Level of Effort 12 MO 4001AC Other Direct Cost 12 MO

4002 Super Region West 4002AA Contract Support 12 MO 4002AB Increased Level of Effort 12 MO 4002AC Other Direct Cost 12 MO

4003 Super Region Southeast 4003AA Contract Support 12 MO 4003AB Increased Level of Effort 12 MO 4003AC Other Direct Cost 12 MO

4004 Super Region Southeast 4004AA Contract Support 12 MO 4004AB Increased Level of Effort 12 MO 4004AC Other Direct Cost 12 MO

The total estimated contract cost for the base period and all options is: $________________

(END OF PART 1, SECTION B)

PART l Section C – Descriptions/Specifications/Work Statement

Performance Work Statement Commander, Navy Installations Command

Fleet and Family Support Programs

1. Scope. Commander, Navy Installations Command (CNIC) requires comprehensive services, programs, personnel and administrative support for Fleet and Family Support Programs (FFSPs) located throughout CONUS and OCONUS, as specified herein. The Contractor shall implement and evaluate established services and programs designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families. The Contractor shall develop concepts, structures, processes, procedures, and practices for meeting these objectives.

The purpose of this contract is to provide personnel to augment existing FFSP and personnel. The Contractor shall coordinate, manage and provide day-to-day client services to include information and referral, education and training, counseling and advocacy; non-medical case management, individual consultation, crisis response, information technology, data management and administrative support services necessary to achieve the Navy’s FFSP mission. The Contractor must comply with regulatory and instructional guidance pertaining to FFSP certification standards and other required tasking and assignments.

All positions require that contract employee complete Background Investigations as described in Section 9.4 and/or the Clinical Credentials Review and Approval process prior to employment as described in Section

9.5.3. SECNAVINST 1754.7A, dated 07 Nov 2005 provides the most current instructions for Credentials Review and Clinical Privileging of Clinical Practitioners/Providers in Department of the Navy Fleet and Family Support Program and Marine Corps Community Services. Periodic Technical Direction Letters may reprioritize order of performance and locations in accordance with Attachment 1.

The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances such as support to government employees affected by Reduction-In-Force (RIF) or during disaster response.

The Contractor shall ensure that emphasis on the experiences associated with deployment, mobile lifestyles and other contingencies of military service is an integral part of all programming. As new program requirements emerge and priorities change over time, the Contractor must be flexible in adjusting service delivery methods and employ new approaches and technologies to meet changing needs while staying within the pricing specified in this contract.

2. Background. In accordance with OPNAVINST 1754.1B, Fleet and Family Support Center Program, 5 November 2007, SECNAVINST 1754.1B, 27 September 2005, the FFSP is the central delivery system for service member and family support. FFSPs have been established to provide services that facilitate personal and family readiness and adaptation to life in the military. The primary mission of each FFSP is to assist commands in achieving operational readiness, superior performance, member retention, and a reasonable quality of life for military personnel and their families. Commands and FFSPs share the common goals of keeping individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-sufficiency, and creating overall command and community well-being.

2.1 Functional Areas. The Navy’s programs and services were realigned in 2014 into three functional areas. Each of these functional areas is critical to FFSP mission success. The three functional areas are:

1. Core Family Readiness

2. Sexual Assault Prevention and Response

3. Navy Gold Star

2.1.1 Core Family Readiness: This group of services comprises the bulk of programs and services delivered within the FFSP. They can be divided into two functional areas: (1) Work and Family Life Programs;

and (2) Counseling and Advocacy Programs. Core family readiness programs directly supports operational requirements related to deployment and mobilization by preparing service and family members to better anticipate and understand the physical, emotional and interpersonal demands associated with deployment and the mobile military lifestyle. Core family readiness programs facilitate career decision-making, job seeking, personal financial management and successful transition from military to civilian life. Finally, core family readiness programs provide a variety of counseling and advocacy programs to include awareness and prevention education. The following programs and services comprise this functional area:

(1) Work and Family Life Programs:

a. Deployment and Mobilization Support

b. Individual Deployment Support

c. Repatriation of Noncombatant Evacuees

d. Ombudsman Training and Support

e. Relocation Assistance

f. Life Skills Education

g. Transition Assistance

h. Family Employment Readiness

i. Personal Financial Management

j. Exceptional Family Member Non-Medical Case Management k Emergency Preparedness/Response to include Non-Medical Case Management

(2) Counseling and Advocacy Programs

a. Crisis Response/Psychological First Aid

b. Non-Medical Counseling

c. Family Advocacy Program

d. FAP Victim Advocacy

e. New Parent Support Home Visitation

2.1.2 Sexual Assault Prevention and Response (SAPR). This functional area provides sexual assault incident data collection, response coordination, case management, victim advocacy and awareness and prevention education to active duty and adult family members. The services provided at the installation level under the SAPR Program are, by law, inherently governmental. Contractor staffs at the installation and regional levels are required to have basic program awareness and understanding to provide information and referral of customers to responsible SAPR staff. SAPR staffing functions on this contract are otherwise limited to headquarters military management and program analysis.

2.1.3 Navy Gold Star. This functional area provides long-term, non-medical case management, education, information and referral and other support to family members of military members who die on duty.

The function is staffed exclusively with government personnel. Contractor staffs are required to have basic program awareness and understanding to provide information and referral of customers to responsible Navy Gold Star staff.

3. Applicable Documents.

a. Under Secretary of Defense Memorandum on Alternate Safe Haven Designation, 1 Sept 05

b. OPNAVINST 1754.1B and SECNAVINST 1754.7A

c. Commander Navy Installations applicable Policy Implementation Directives

d. Navy Interim Hurricane Relief policy messages

e. Technical Direction Letter (TDL) – Attachment 1

f. Quality Assurance Surveillance Plan – Attachment 2

g. FFSP Directives, Instructions, Acronyms, and Definitions – Attachment 3

h. Super Regions Sites Listing – Attachment 4

i. Staff Allocation by Super Region – Attachment 5

j. DD Form 254 – Attachment 6

k. Customer Complaint Form - Attachment 7

l. Labor Categories - Attachment 8

4. Functions, Tasks and Performance Standards

4.1 General Tasks. This requirement necessitates the Contractor develop the framework and implement program services for installation programs, provide training and deliver status reports describing staff activities under the contract. The Contractor shall ensure that all personnel meet the qualifications and perform all the functions and tasks necessary to fully achieve the mission of the FFSP and meet or exceed its standards for quality at each FFSP site throughout CONUS or OCONUS. There must be continuity and predictability of service delivery during the transition/start-up period and throughout the life of the contract. The Contractor shall ensure all FFSP services are delivered in accordance with standardized headquarters and regional operating procedures and curricula, and are scheduled at times and locations to best meet demand and command requirements, to include evening or weekend programs or services when required. The Contractor shall ensure that emphasis on the experiences associated with deployment, mobile lifestyles and other contingencies of military service are an integral part of all programming. The Contractor shall act as a consultant to Headquarters and Regional Program Managers in addressing FFSP activities affecting personnel readiness and well-being.

4.1.1 Coordination with Civilian and Military Service Providers. Contractor staff shall be familiar with programs and services being offered in the military and civilian communities in the local area, to avoid duplication of services readily available to military personnel and their families. The Contractor shall support opportunities to collaborate with military and civilian agencies in delivering specific programs or services, when such efforts are cost effective and benefit the target population. Co-sponsorship of programs and services with other agencies requires COR approval.

4.1.2 Outreach. Contractor staff shall support an outreach approach to the greatest degree possible in planning and delivering services. At a minimum, outreach efforts shall target command leadership, schools, and other organizations to reach the most at-risk groups (e.g., first-term service members, victims of domestic violence and child abuse, geographically separated or socially isolated families, single parents, foreign-born spouses and special needs families). Outreach is accomplished through aggressive marketing of all FFSP services; as well as through the development of networks and through community-based service delivery that is designed to promote self-sufficiency. Needs assessments shall be used to identify target groups in need of outreach.

4.2. Functional Tasks – Core Family Readiness – Work and Family Life Programs. The Contractor shall provide educational and support programs and services that directly support deployment and mission readiness by preparing service and family members to anticipate, understand and cope with the demands associated with the Navy lifestyle and operating tempo. The Contractor shall collaborate with command leadership in planning a mix of programs tailored to the needs of their command and which target different audiences to include single, married, parents and children, wartime and peacetime. This area also includes education and consultative services that support the mobile military lifestyle by facilitating career decision-making, personal financial management, job seeking, and adjustments of service and family members to life in the military and successful transitions from the military to civilian life.

4.2.1 Deployment and Mobilization Support

4.2.1.1 Provide pre-deployment, mid-deployment, return and reunion, and post-deployment briefs/ workshops for commands, sailors and their families.

4.2.1.2 At a minimum, outreach efforts shall target the most at-risk groups to include:

first-term service members geographically separated or socially isolated families, single parents, foreign-born spouses and others with special needs.

4.2.1.3 Deployment briefs/workshops are tailored to the command demographics needs (e.g., singles, new parents, couples, and children).

4.2.1.4 Deployment briefs/workshops should address the needs of the type of command (i.e., special warfare, air, submarine, surface, etc.).

4.2.1.5 Deployment materials and checklists are appropriate and provided to requesting commands.

4.2.1.6 Deployment services and information are provided to mobilized reservists and family members.

4.2.1.7 Deployment services and information are provided to individual augmentees and family members.

4.2.1.8 Provide information to school staff, teachers, and guidance counselors to ensure they understand the unique needs of military children.

4.2.1.9 Provide training, briefs/workshops to Command Family Readiness Groups.

4.2.1.10 Aggressive command outreach and liaison is provided to ashore and afloat commands.

4.2.1.11 Provide Pre- and Post-Deployment SAPR training using Navy standardized curricula, when not provided by SAPR personnel.

4.2.1.12 Ensure that deployment support group programs, one-on-one assistance and Information and Referral services are entered and counted in FFSMIS.

4.2.1.13 Ensure staff delivering deployment and mobilization support are accounting for all services that are scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP.

4.2.2 Individual Deployment Support

4.2.2.1 Provide standardized Individual Augmentee (IA) family case management IAW CNIC Individual Deployment Support Desk Guide.

4.2.2.2 Serve as the designated POC for an individual Sailor or family to support them in obtaining necessary services before, during and after IA assignment.

4.2.2.3 Serve as a liaison with other military community agencies. Provide regular follow-up and case management services per family request for assigned IA sailors or family members.

4.2.2.4 Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the bureaucratic requirements associated with IA assignment.

4.2.2.5 Provide feedback and information to CNIC leadership regarding family needs, lapses in the system, and response times.

4.2.2.6 Address system lapses in a timely and professional manner.

4.2.2.7 Utilize information technology including the internet as available to keep abreast of changes.

4.2.2.8 Serve families and provide support where needed, while being responsive to the overall needs and tempo of the FFSP.

4.2.2.9 Coordinate and integrate family services and referrals utilizing on- and off-installation resources, state, intra-state, and federal services as necessary.

4.2.2.10 Ensure that individual deployment support group programs, one-on-one assistance and Information and referral services are entered and counted in FFSMIS.

4.2.1.11 Ensure that staff delivering individual deployment support are accounting for services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP.

4.2.3 Regional/Site Individual Deployment Support Coordination

4.2.3.1 See tasks and functions in 4.2.2 if direct service Individual Deployment Support services are provided.

4.2.3.2 Initiate and maintain liaison with installation and community support organizations.

4.2.3.3 Monitor and provide quarterly quality assurance review of Individual Deployment Support services within designated area of responsibility.

4.2.3.4 Ensure effective marketing and outreach of individual deployment support services within designated area of responsibility.

4.2.3.5 Operate as part of a larger system with continual communication with CNIC, N1 and local military installations, keeping in touch with changes and additions to resources and policies. Ensure Individual Deployment Support specialists within designated area of responsibility are aware of changes in resources and deployment support requirements.

4.2.4 Repatriation

4.2.4.1 Provide current information, referral and a range of support services to families when designated as the family’s safe haven POC.

4.2.4.2 Ensure that one-on-one and information and referral services with repatriated families are entered and counted in FFSMIS.

4.2.4.3 Ensure that staff delivering repatriation services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP.

4.2.5 Ombudsman Training and Support

4.2.5.1 Coordinate and offer the standardized Ombudsmen Basic Training (OBT) course locally by certified OBT trainers to meet training need.

4.2.5.2 Coordinate and conduct advanced Ombudsman Training, to include after hours training to best meet the needs of the customers.

4.2.5.3 Maintain a current and complete roster of local Ombudsmen including Naval Reserve Ombudsmen.

4.2.5.4 Provide support and consultation to Ombudsmen, Assemblies, and Commands.

4.2.5.5 Ensure that Ombudsman support group education and one-on-one support and information and referral are entered and counted in FFSMIS.

4.2.5.6 Ensure that staff delivering Ombudsmen training and support are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP.

4.2.6 Relocation Assistance

4.2.6.1 Maintain current, updated installation relocation data that is available to customers and on OSD websites.

4.2.6.2 Provide inbound and outbound relocation programs through briefs/workshops and individual assistance for eligible military and family members.

4.2.6.3 Provide full-range of Inter-Cultural Relations programs OCONUS and a full range of overseas preparation briefs/workshops and individual assistance CONUS.

4.2.6.4 Provide homeport change assistance services and support.

4.2.6.5 Conduct Sponsor training.

4.2.6.6. Liaison with School Liaison Officer and Child and Youth programs to ensure Military children are provided relocation support.

4.2.6.7 Ensure that relocation group programs, one-on-one assistance, and information and referral services are entered and counted in FFSMIS.

4.2.6.8 Ensure that staff delivering relocation services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP.

4.2.7 Life Skills Education

4.2.7.1 Provide life skills education for sailor and families in seven core content areas including: stress management, anger management, suicide prevention, relationships, new spouse orientation, communication skills and parenting. Other life skills workshops may be required due to changing situations such as during war or crisis response.

4.2.7.2 Provide Operational Stress Control information during existing programs and services whenever feasible and practical.

4.2.7.3 Programs may be offered as single or multi-session classes/workshops.

4.2.7.4 A comprehensive array of parenting classes are provided that are tailored to specific developmental periods, e.g., parenting newborns, toddler, teens, etc.

4.2.7.5 Workshops/classes offered at times and locations, to include after hours, to best meet needs of customers.

4.2.7.6 Develop an extensive variety of class materials for customers to enhance the learning experience.

4.2.7.7 Coordinate with other support programs such as Chaplains, Child and Youth, and Drug and Alcohol programs to ensure consistency in delivery of life skills programs and services.

4.2.7.9 Ensure that life skills education group programs, one-on-one services and information and referral are entered and counted in FFSMIS.

4.2.7.10 Ensure that staff delivering life skills education are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP.

4.2.8 Transition Assistance

4.2.8.1 Coordinate, publicize, facilitate, and host TAP workshops (e.g., 5-day Transition GPS workshop, Career Tracks, and Capstone Event) in coordination with partner agencies to include, but not limited to, the Department of Labor, Department of Veterans Affairs, and Small Business Administration.

4.2.8.2 Ensure that TAP workshops include all required content areas, adhere to class size requirements and are offered with sufficient frequency to minimize wait time.

4.2.8.3 Provide individualized counseling and assistance to all transitioning military and family members.

4.2.8.4 Provide assistance to customers utilizing the FFSP Career Development Resource Center.

4.2.8.5 Coordinate delivery of workshops and individualized assistance on Career Technical Training, Accessing Higher Education, and Entrepreneurship.

4.2.8.6 Serve, as needed, on the Family Readiness Coordinating Committee (FRCC).

4.2.8.7 Organize, promote and/or support area job fairs and employment expositions with local, state and/or Federal agencies.

4.2.8.8 Provide CONSEP seminars to first-term and mid-career personnel in coordination with Command Career Counselors.

4.2.8.9 Provide training to command/unit leaders on Transition Assistance Programs detailed in the VOW Act of 2011, and VEI Task Force requirements.

4.2.8.10 Ensure that Transition Assistance group programs, one-on-one assistance and Information and referral services are entered and counted in FFSMIS.

4.2.8.11 Ensure Transition GPS group workshops are entered into DMDC TAP data collection system.

4.2.8.12 Ensure staff delivering transition assistance are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP.

4.2.9 Family Employment Readiness

4.2.9.1 Coordinate, publicize and provide a wide variety of family employment readiness workshops (e.g., effective job search and interviewing, resume writing), with outreach into the community.

4.2.9.2 Provide individualized skill assessment, career counseling and coaching to family members seeking employment assistance.

4.2.9.3 Provide assistance to customers utilizing the FFSP Career Development Resource Center.

4.2.9.4 Organize, promote and/or support area job fairs and employment expositions with community-based, local, state and/or Federal agencies.

4.2.9.5 Ensure briefs/workshops and individualized counseling and assistance in support of Family Employment Readiness are entered and counted in FFSMIS.

4.2.9.6 Ensure staff delivering family employment readiness are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP.

4.2.10 Personal Financial Management – Basic Education and Training

4.2.10.1 Coordinate, publicize and provide a wide variety of Personal Financial Management classes/workshops, e.g., car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning.

4.2.10.2 Respond to requests for age-appropriate classes or seminars to youths and teens as part of on-base education.

4.2.10.3 Conduct initial and refresher Command Financial Specialist (CFS) training.

4.2.10.4 Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management.

4.2.10.5 Ensure that all personal financial management group education and information and referral services are entered and counted in FFSMIS.

4.2.10.6 Ensure staff delivering personal financial management group education are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the

FFSP.

4.2.11 Personal Financial Management – Individualized Counseling, Planning, Evaluation, Analysis and Management

4.2.11.1 Provide individualized financial counseling and assistance to service members and families.

4.2.11.2 Assist service members in establishing an extended absence financial plan.

4.2.11.3 Develop and make available informational financial materials to Service members and families.

4.2.11.4 Plan, organize and develop new curriculum to be delivered by staff providing basic Personal Financial Management Education and Training per client request, when not otherwise available in CNIC standardized PFM curricula.

4.2.11.5 Provide service and family members consumer information and assistance in handling consumer complaints.

4.2.11.6 Document individualized financial counseling services IAW the FFSMIS Users Guide and certification standards.

4.2.11.7 Ensure that all individual services delivered in support of Personal Financial Management are entered and counted in FFSMIS.

4.2.11.8 Ensure staff delivering personal financial management counseling are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP.

4.2.12 Exceptional Family Member Program (EFMP) Case Liaison

4.2.12.1 Establish and maintain cooperative relationships with local MTF, School Liaison Officer, and school district to ensure deliver of integrated EFMP services.

4.2.12.2 Provide non-medical case management for assigned EFMP families and document case notes in

NFAAS.

4.2.12.3 Coordinate with agencies and other service support offices to include installation medical and recreational facilities, community service agencies and private organizations.

4.2.12.4 Develop and provide EFMP education and marketing, to include providing command briefings, writing articles and using multi-media publications/communication methods to conduct outreach and to stress the importance of EFMP enrollment.

4.2.12.5 Perform administrative functions associated with the training, education and outreach program plans. Collect, analyze, and maintain training, education and outreach materials, including: listings of services and resources, information on the command outreach concept and plan, reports, and surveys.

4.2.12.6 Ensure EFMP information is incorporated as appropriate in FFSP education and awareness campaigns.

4.2.12.7 Ensure EFMP group education, one-on-one consultation and information and referral contacts and services are entered and counted in FFSMIS.

4.2.12.8 Ensure staff delivering EFMP Case Liaison are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

4.2.13 Exceptional Family Member Program (EFMP) Case Liaison Oversight and Coordination

4.2.13.1 See tasks and functions in 4.2.12 if EFMP Case Liaison services are provided.

4.2.13.2 Serve as the EFMP Case Liaison Lead and subject matter expert for the assigned Category V region.

4.2.13.3 Maintain liaison with the Military Treatment Facility EFMP Coordinators to assist with implementation of the program.

4.2.13.4 Maintain up-to-date, accurate listing of MTF EFMP Coordinators, as well as all EFMP Liaisons for region.

4.2.13.5 Distribute cases to nearest EFMP Case Liaison utilizing the NFAAS EFMP module.

4.2.13.6 Provide training and resources to the EFMP Liaisons within the region.

4.2.13.7 Conduct quality assurance activities to analyze, evaluate and provide recommendations on EFMP issues. Generate reports to track service delivery, non-medical case management, and support of EFMP families.

4.2.13.8 Facilitate the ongoing exchange of resource information between EFMP Case Liaisons.

4.2.14 Emergency Preparedness and Response

4.2.14.1 Participate in emergency response exercises carried out by the Region, Installation or FFSP.

4.2.14.2 Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy

4.2.14.3 Implement emergency response plans in the event of an actual situation requiring humanitarian response.

4.2.14.4 Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed.

4.2.14.5 Ensure that all information and referral, individual consultation and group education services related to Emergency Preparedness and Response are entered and counted in FFSMIS.

4.2.14.6 Prepare and conduct management briefings in order to communicate recommendations on training and exercises.

4.2.15 Emergency Case Management Support

4.2.15.1 Serve as the designated POC for an individual Sailor or family, DoD Civilian or family to support them in obtaining necessary services for current status and future permanent transition.

4.2.15.2 Serve as a liaison with other military community agencies. Provide intensive case management services for assigned sailors or family members.

4.2.15.3 Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the bureaucratic requirements associated with displacement or transition.

4.2.15.4 Provide feedback and information to CNIC leadership regarding family needs, lapses in the system, and response times.

4.2.15.5 Address system lapses in a timely and professional manner.

4.2.15.6 Utilize information technology including the internet as available to keep abreast of changes.

4.2.15.7 Serve families and provide support where needed while being responsive to the tempo and the overall needs within FFSP.

4.2.15.8 Coordinate and integrate family services and referrals utilizing on- and off-installation resources, state, intra-state, and federal services as necessary.

4.2.15.9 Operate as part of a larger system with continual communication with CNIC, N1 and local military installations, keeping in touch with changes and additions to resources and policies.

4.2.15.10 Ensure that all information and referral and individual emergency case management services are entered and counted in FFSMIS.

4.2.15.11 Ensure staff providing Emergency Case Management services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP.

4.2.16 Regional/Site Emergency Case Management Oversight and Coordination

4.2.16.1 See tasks and functions in 4.2.15 if direct service case management services are provided.

4.2.16.2 Initiate and maintain liaison with installation and community support organizations.

4.2.16.3 Monitor and provide quarterly quality assurance review of case management services provided within designated area of responsibility.

4.2.16.4 Ensure effective marketing and outreach of case management services within designated area of responsibility.

4.2.16.5 Operate as part of a larger system with continual communication with CNIC, N1 and local military installations, keeping in touch with changes and additions to resources and policies.

4.3 Functional Tasks – Core Family Readiness – Counseling and Advocacy Programs. The Contractor shall provide a variety of management services for FFSP critical incident, counseling and advocacy services for individuals, families and groups. The services provided under this task area requires that the contract employees complete Criminal History Background Checks (CHBC) as described in Section 9.4 and/or Clinical Credentialing Review and Privileging processes described in Section 9.5.3.

Commander, Naval Installations Command will provide final acceptance and approval of the contract employee’s credentials. SECNAVINST 1754.7A, dated 07 Nov 2005, provides the most current instructions for Credentials Review and Clinical Privileging of Clinical Practitioners in Department of the Navy Fleet and Family Support Programs and Marine Corps Community Services. The Contractor shall provide the following key functions and associated tasks consistent with the Counseling and Advocacy Programs for FFSPs.

4.3.1 Crisis Response/Psychological First Aid

4.3.1.1 Provide immediate intervention and risk assessment IAW best practices in the mental health community and educate and ensure adequate referral and follow-up of any case presenting suicidal or homicidal risk.

4.3.1.2 Provide after-hours coverage for the FFSP in OCONUS locations, when required.

4.3.1.3 Ensure that crisis response services are fully documented in a FFSMIS case record system.

4.3.1.4 Facilitate and/or provide psychological first aid services to commands and/or groups within 24 hours of request, using accepted practices and procedures, in response to both small-scale (e.g., suicide) or large-scale incidents (e.g., Shipboard accident, man-made emergency). Collaborate with Chaplains and/or medical personnel in provision of psychological first aide, when indicated.

4.3.1.5 Ensure that all crisis response and psychological first-aid services are entered and counted in

FFSMIS.

4.3.1.6 Ensure staff delivering crisis response and psychological first-aid services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the

FFSP

4.3.2 Non-Medical Counseling

4.3.2.1 Provide assessment and short-term, solution focused counseling services to eligible individuals, marital or intimate partners, families and/or groups. Scope of practice is limited to counseling services for Other Conditions That May be a Focus of Clinical Attention and Adjustment Disorders.

4.3.2.2 Ensure referral for appropriate behavioral health follow-up of any psychological disorders or symptoms requiring longer-term and/or medical/psychiatric intervention.

4.3.2.3 Coordinate and manage specialized assessment and intervention services for at-risk children identified both inside and outside of the Family Advocacy Program (FAP).

4.3.2.4 Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. Implement restricted reporting for incidents of domestic abuse IAW DoD and Navy requirements.

4.3.2.5 Participate in site/regional quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality.

4.3.2.6 Maintain data on number of clients who were not seen for routine clinical counseling due to staff limitations.

4.3.2.7 Document and maintain current records in the FFSMIS Case Management System pertaining to all assessment and counseling services provided.

4.3.2.8 Ensure all non-medical counseling information and referral, and one-on-one consultation not resulting in clinical assessment are entered and counted in FFSMIS.

4.3.2.9 Ensure staff delivering non-medical counseling services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

4.3.3 Family Advocacy Program – Awareness and Prevention Education

4.3.3.1 Provide public awareness campaigns and programs are offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months.

4.3.3.2 Ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, FAP Command POCs, senior enlisted personnel, CRC, service members, chaplains, child care and youth activities staff, installation law enforcement and medical staff.

4.3.3.3 Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination.

4.3.3.4 Ensure that FAP information and referral, and awareness and prevention education services are entered and counted in FFSMIS.

4.3.3.5 Ensure staff delivering FAP awareness and prevention education services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the

FFSP

4.3.4 Family Advocacy Program – Case Management and Intervention

4.3.4.1 All reports of alleged child and domestic abuse shall be received and assessed IAW current Navy risk assessment protocols and procedures, to include interview of alleged offenders, victims, children, and other witnesses.

4.3.4.2 Develop appropriate, risk-focused treatment and interventions for victims and perpetrators of child and domestic abuse in accordance with Navy Certification standards.

4.3.4.3 Prepare information about alleged incidents of child and domestic abuse for the Family Advocacy Representative’s presentation to the IDC for status determination.

4.3.4.4 Prepare incidents for discussion at the CCSM for designation in does not meet criteria incidents, treatment planning and recommendations, periodic review and transfer and closure.

4.3.4.5 Provide regular command consultation.

4.3.4.6 Suspected child and domestic abuse shall be reported to the local civilian authorities and responsible CO, headquarters and law enforcement IAW Navy, federal, state, and SOFA requirements.

Implement restricted reporting for incidents of domestic abuse IAW DoD and Navy requirements.

4.3.4.7 Coordinate intervention services for offenders, victims or other family members referred to FAP.

4.3.4.8 Participate in site/regional quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality.

4.3.4.9 Document and maintain current records in the FFSMIS Case Management System pertaining to all FAP case management and intervention services provided.

4.3.4.10 Ensure staff delivering FAP case management and intervention services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the

FFSP

4.3.5 Family Advocacy Program - Victim Advocacy

4.3.5.1 Provide safety assessment/planning to include the use of Military Protective Orders (MPOs) and Civilian Protective Orders (CPOs).

4.3.5.2 Provide information and referral to victims on available benefits and services, both within the military and civilian community.

4.3.5.3 Accompany and provide transportation of domestic abuse victims and non-offending parents of child abuse victims and their children to medical, investigatory, legal appointments and other victim support services.

4.3.5.4 Provide victim support to individuals and groups.

4.3.5.5 Consult regularly with FAP Case Manager regarding appropriate victim assistance/intervention, serve as a Consultant to the Clinical Case Staff Meeting and assist in making referrals to other helping agencies.

4.3.5.6 Victims unwilling to disclose their identity shall be referred to civilian advocacy services and assistance.

4.3.5.7 Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. Implement restricted reporting for incidents of domestic abuse IAW DoD and Navy requirements. Coordinate with FAP supervisor on the next business day for any victims who make a restricted report of domestic abuse.

4.3.5.8 Facilitate inclusion of information on FAP Victim Advocacy services in FAP awareness and prevention education activities.

4.3.5.9 Provide victim advocacy and support to non-offending parents in child abuse incidents.

4.3.5.10 Document victim advocacy services in Client Case Records in the FFSMIS Record System documenting FAP case management and intervention IAW with FFSMIS guidance and certification standards.

4.3.5.11 Ensure all FAP Victim Advocacy information and referral, one-on-one consultation not associated with FAP case management, and group education or support services are entered and counted in FFSMIS.

4.3.5.12 Ensure staff delivering FAP Victim Advocacy services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

4.3.6 FAP Victim Advocacy Coordination

4.3.6.1. Initiate and maintain liaison with installation medical treatment facilities (MTFs), Naval Criminal Investigation Services (NCIS), Base Security, and Naval Legal Services Office (NLSO) and all of their civilian counterparts to facilitate a coordinated community response approach to domestic violence and child abuse cases.

4.3.6.2. Monitor current advocacy services to domestic violence victims and non-offending parents of child abuse victims to assure quality services are provided.

4.3.6.3. Provide initial and refresher training to FAP Victim Advocates on the dynamics of domestic violence and child abuse, crisis intervention, safety planning, installation and civilian resources for victims, and relevant Department of Defense (DoD) directives, Navy instructions, Memoranda of Understanding (MOU), and state and local domestic violence legislation.

4.3.6.4. The Navy reserves the right to determine appropriate training resources for all FAP Victim Advocacy Coordinator staff. FAP Victim Advocate Coordinators shall remain current on local and state domestic violence and child abuse law and policy, as well as current best practices regarding the development and provisions of domestic and child abuse victim advocacy services.

4.3.6.5 Market public awareness programs aimed at the general base population that provides information on FAP, military and civilian services available to domestic abuse victims, reporting options, and accessing victim assistance. Make presentations to various military and civilian groups to increase awareness of domestic abuse issues and victim advocacy services.

4.3.6.6 Ensure all FAP Victim Advocacy services are documented in the Client Case Records of the FFSMIS Record System related to FAP case management and intervention or when providing advocacy in response to a restricted report of domestic abuse.

4.3.6.7 Ensure information and referral, one-on-one consultation not associated with FAP case management, and group education or support services are entered and counted in FFSMIS.

4.3.6.8 Ensure staff delivering FAP Victim Advocacy services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

4.3.7 On-Call, After Hours FAP Victim Advocacy

4.3.7.1 In coordination with medical and law enforcement personnel, provide on-call services, responding after working hours either telephonically or in person to victims of domestic abuse and…