Past_Performance_Survey_TRS_(McClellan).doc

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Attached to
Trash Removal Services- McClellan, CA Commissary Federal contract opportunity
Solicitation number
HDEC05-19-Q-0008
Issued by
Defense Commissary Agency

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Past Performance Survey- Trash Services

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ATTACHMENT 1

DEFENSE COMMISSARY AGENCY

Past Performance Survey

McClellan, CA Commissary

Trash Removal Services- HDEC05-19-Q-0008 SURVEY MUST BE RETURNED BY: September 12, 2019 Return Survey to: David Shingleton via email: david.shingleton@deca.mil

Company's Name being surveyed: ________________________________Date_________

Your company name: __________________________Value of Contract $______________

Your Name:______________________________ Phone No._______________________

Type of services you received from surveyed company_____________________________

Please circle a number from 1 to 5 that reflects the company’s service.

Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient; Do they pickup at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments:

2. How frequently does the company not show up at all for pickups/deliveries?

1 (Always) 2 (Often) 3 (Sometimes) 4 (Rarely) 5 (Never)

Comments:______________________________________________________________

3. If a scheduled pickup was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes)

4 (Often) 5 (Always)

Comments:_______________________________________________________________

4. When completed, are the area and containers clean and free of debris?

1 (Never) 2 (Rarely) 3 (Sometimes)

4 (Often) 5 (Always)

Comments:_____________________________________________________________

5. How would you rate the company’s invoicing/billing system? (Are invoices complete and accurate? Do you have to contact the company for corrections)?

6. How would you rate the company for willingness to change or modify your requirement (i.e. reduce or increase the number of containers or pickups)?

7. Would you hire this company again for similar work?

1 (Definitely Not) 2 (Doubtful) 3 (Maybe) 4 (Probably Yes) 5 (Definitely Yes)

Comments:_________________________________________________________________

Thank you very much for helping us by filling out this survey!

Return Survey to: David Shingleton, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000, ext. 86530

Email: david.shingleton@deca.mil

File details come from the government source that posted it.