SOL_ATTACH_4-_Past_Perf_Survey.doc

ATTACHMENT 4

DEFENSE COMMISSARY AGENCY

Past Performance Survey

Linen/Mat Rental & Cleaning – HDEC05-14-T-0019 SURVEY MUST BE RETURNED BY: June 9, 2014_____

Return Survey to Lois Malone via email: lois.malone@deca.mil Company's Name being surveyed: ______________________________Date:______________

Your company name: _______________________________Value of Contract $______________

You’re Name: _____________________________________Phone No.______________________

Type of services you received from surveyed company____________________________________

Indicate the degree to which the surveyed company sub-contracted these services:

1 (Performed all the Work themselves) 2 (Sub-contracted some of the work)

3 (Sub-contracted all the work)

Please circle a number from 1 to 5 that reflects the company’s service.

Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness in delivery of your items? (Do they seem efficient; Do they deliver/pickup at the time and/or days requested by your company)?

1 (Poor) 2 (Below Average) 3 (Average) 4 (Above Average) 5 (Excellent)

Comments:

2. Are missing and/or damaged items delivered or repaired in a timely manner?

1 (Never) 2 (Rarely) 3 (Sometimes)

4 (Often) 5 (Always)

Comments:

3. Are items delivered in good quality (clean, pressed, no spots, rips or holes)?

1 (Never) 2 (Rarely) 3 (Sometimes)

4 (Often) 5(Always)

Comments:

4. How often do you have to call the company because of missing, incorrect, or damaged items?

1 (Always) 2 (Often) 3 (Sometimes)

4 (Rarely) 5 (Never)

Comments:

5. How would you rate the company’s invoicing/billing system? (Are delivery tickets easy to understand, quantity and type of garment marked clearly, and signed by driver and left with each delivery? Are the invoices complete and correct? Do you have to make manual corrections for deficient items or incorrect deliveries?)

1 (Poor) 2 (Below Average) 3 (Average) 4 (Above Average) 5 (Excellent)

Comments:

6. Overall, how would you rate your experience with this company?

1 (Poor) 2 (Below Average) 3 (Average) 4 (Above Average) 5 (Excellent)

7. Would you hire them again for similar work?

Definitely Doubtful Maybe

Probably

Definitely

Not

Yes

Yes

Additional Comments:

Thank you very much for helping us by filling out this survey!

Return Survey to:

Lois Malone, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000, extension 86062

FAX: (804) 734-8009 pause, pause, 76062 Email: lois.malone@deca.mil