Attachment_2_Past_Performance_Questionnaire.doc

Attachment 2

Past Performance Questionnaire

DEFENSE COMMISSARY AGENCY

Past Performance Survey

Fats & Bones Removal – HDEC05-13-R-0001 SURVEY MUST BE RETURNED BY: December 20, 2012 at 2:00 p.m.

Return Survey to Lois Malone via email: lois.malone@deca.mil

Company's Name being surveyed: ______________________________Date:______________

Your company name:_______________________________Value of Contract $______________

Your Name:_____________________________________Phone No.______________________

Type of services you received from surveyed company____________________________________

Indicate the degree to which the surveyed company sub-contracted these services:

1 (Performed all the Work themselves) 2 (Sub-contracted some of the work)

3 (Sub-contracted all the work)

Please circle a number from 1 to 5 that reflects the company’s service.

Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient; Do they pickup at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments:

2. How frequently does the company not show up at all for pickups/deliveries?

1 (Always) 2 (Often) 3 (Sometimes)

4 (Rarely) 5 (Never)

Comments:

3. If a scheduled pickup was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes)

4 (Often) 5(Always)

Comments:

4. When completed, is the area and containers clean and free of debris?

1 (Never) 2 (Rarely) 3 (Sometimes)

4 (Often) 5 (Always)

Comments:

5. How would you rate the company’s invoicing/billing system? (Are invoices complete and accurate? Do you have to contact the company for corrections?)

5 (Excellent)

Comments:

6. How would you rate the company for willingness to change or modify your requirement (i.e., reduce or increase number of containers or pickups)?

5 (Excellent)

7. Would you hire this company again?

Definitely Doubtful Maybe

Probably Definitely

Not

Yes

Yes

Additional Comments:

Thank you very much for helping us by filling out this survey!

Return Survey to:

Lois S. Malone, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000, ext 86062

FAX: (804) 734-8009 pause pause 76062)

Email: lois.malone@deca.mil