Attachment B - HDEC05-09-T-0070 - Past Performance Survey.doc
DOC document 76 KB Posted
- Attached to
- COATED AND LAMINATED PAPER MANUFACTURING Federal contract opportunity
- Solicitation number
- HDEC05-09-T-0070
- Issued by
- Defense Commissary Agency
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ATTACHMENT B - PAST PERFORMANCE SURVEY
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment B - HDEC05-09-T-0070 - Past Performance Survey | — | |
| Addendum 1 to Combined Syn-Sol RFQ HDEC05-09-T-0070 for Thermal Labels | — | |
| Attachment A - HDEC05-09-T-0070 - Quote Sheet.xls | XLS spreadsheet |
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Attachment B
Solicitation HDEC05-09-T-0070
PAST PERFORMANCE QUESTIONNAIRE
RFQ HDEC05-09-T-0070
**Please be sure to fill out all portions and sign/date the bottom of the form** NOTE: Completed form must be received by the Contracting Office
NO LATER THAN Monday, August 24, 2009, 2:00 PM EDST
Scan and Email to: jason.reedy@deca.mil -or-
Fax direct to Email: 804-734-8009 (pause)(pause) x79815
If you should have any questions regarding this form, please contact Jason M. Reedy, Contract Specialist, at 804-734-8000, ext 49815.
PAST PERFORMANCE SURVEY
RFQ HDEC05-09-T-0070
Contractor Evaluated:
Date of Evaluation:
Reference Company:
Name:
Title:
Telephone:
Email:
KEY: 5=EXCEPTIONAL; 4=VERY GOOD; 3=SATISFACTORY; 2=MARGINAL; 1=UNSATISFACTORY
Quality of Products
| 1. How would you rate the overall quality of the relevant supplies you received from this company? |
| FORMCHECKBOX |
5 FORMCHECKBOX
4 FORMCHECKBOX
3 FORMCHECKBOX
2 FORMCHECKBOX
| 2. How satisfied are you with the overall condition of the supplies delivered? |
| FORMCHECKBOX |
5 FORMCHECKBOX
4 FORMCHECKBOX
3 FORMCHECKBOX
2 FORMCHECKBOX
1 FORMCHECKBOX
n/a
Timeliness of Deliveries
| 1. How would rate the overall timeliness of supply deliveries after placement of order?How |
| FORMCHECKBOX |
5 FORMCHECKBOX
4 FORMCHECKBOX
3 FORMCHECKBOX
2 FORMCHECKBOX
| 2. How would you rate the timeliness of deliveries of replacements for damaged items?How |
| FORMCHECKBOX |
5 FORMCHECKBOX
4 FORMCHECKBOX
3 FORMCHECKBOX
2 FORMCHECKBOX
Order Process
| 1. How would you rate the overall ordering process provided by the contractor? |
| FORMCHECKBOX |
5 FORMCHECKBOX
4 FORMCHECKBOX
3 FORMCHECKBOX
2 FORMCHECKBOX
| 2. How would you rate the company’s service in regards to assisting your personnel with processing orders? |
| FORMCHECKBOX |
5 FORMCHECKBOX
4 FORMCHECKBOX
3 FORMCHECKBOX
2 FORMCHECKBOX
| 3. If a web-based ordering system was available, how would you rate the company’s technical or online support regarding online ordering problems? |
| FORMCHECKBOX |
5 FORMCHECKBOX
4 FORMCHECKBOX
3 FORMCHECKBOX
2 FORMCHECKBOX
1 FORMCHECKBOX
n/a
Customer Satisfaction & Business Relations
| 1. How would you rate the effectiveness of the Contractor in establishing and maintaining a positive and productive working relationship with your company (Customer service)? |
| FORMCHECKBOX |
5 FORMCHECKBOX
4 FORMCHECKBOX
3 FORMCHECKBOX
2 FORMCHECKBOX
| 2. To what extent did the Contractor respond to any concerns or issues that appeared during performance of their work? (Problem resolution efforts)? |
| FORMCHECKBOX |
5 FORMCHECKBOX
4 FORMCHECKBOX
3 FORMCHECKBOX
2 FORMCHECKBOX
1 FORMCHECKBOX
n/a
| 3. How would you rate your overall satisfaction with the products this company provided? |
| FORMCHECKBOX |
5 FORMCHECKBOX
4 FORMCHECKBOX
3 FORMCHECKBOX
2 FORMCHECKBOX
Similarity of Experience
1. What is the nature of your business? (example: Grocery, Deli, Retail, etc.)
2. What specific types of thermal labels did the company provide for your firm? (printed and/or unprinted, and for use on what equipment types?)
3. How many separate stores or locations did this company supply with custom printed and/or unprinted thermal labels?
4. What is your approximate total yearly cost for custom printed and/or unprinted thermal labels from this company?
Other Comments
Please provide any additional comments you feel would be pertinent regarding the past performance of this company:
Individual Completing Survey:
Signature:
Date Completed:
Thank you very much for taking the time to complete this questionnaire.
PAGE
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