Attachment B - HDEC05-09-T-0070 - Past Performance Survey

76 KB Posted

Attached to
COATED AND LAMINATED PAPER MANUFACTURING Federal contract opportunity
Solicitation number
HDEC05-09-T-0070
Issued by
Defense Commissary Agency

About this file

Attachment B to DeCA Combined Synopsis and Solicitation HDEC05-09-T-0070

Text of this file

Attachment B

Solicitation HDEC05-09-T-0070

PAST PERFORMANCE QUESTIONNAIRE

RFQ HDEC05-09-T-0070

**Please be sure to fill out all portions and sign/date the bottom of the form** NOTE: Completed form must be received by the Contracting Office

NO LATER THAN Monday, August 31, 2009, 4:00 PM EDST

Scan and Email to: jason.reedy@deca.mil -or-

Fax direct to Email: 804-734-8009 (pause)(pause) x79815

If you should have any questions regarding this form, please contact Jason M. Reedy, Contract Specialist, at 804-734-8000, ext 49815.

PAST PERFORMANCE SURVEY

RFQ HDEC05-09-T-0070

Contractor Evaluated:

Date of Evaluation:

Reference Company:

Name:

Title:

Telephone:

Email:

KEY: 5=EXCEPTIONAL; 4=VERY GOOD; 3=SATISFACTORY; 2=MARGINAL; 1=UNSATISFACTORY

Quality of Products

1. How would you rate the overall quality of the relevant supplies you received from this company?
FORMCHECKBOX

5 FORMCHECKBOX

4 FORMCHECKBOX

3 FORMCHECKBOX

2 FORMCHECKBOX

2. How satisfied are you with the overall condition of the supplies delivered?
FORMCHECKBOX

5 FORMCHECKBOX

4 FORMCHECKBOX

3 FORMCHECKBOX

2 FORMCHECKBOX

1 FORMCHECKBOX

n/a

Timeliness of Deliveries

1. How would rate the overall timeliness of supply deliveries after placement of order?How
FORMCHECKBOX

5 FORMCHECKBOX

4 FORMCHECKBOX

3 FORMCHECKBOX

2 FORMCHECKBOX

2. How would you rate the timeliness of deliveries of replacements for damaged items?How
FORMCHECKBOX

5 FORMCHECKBOX

4 FORMCHECKBOX

3 FORMCHECKBOX

2 FORMCHECKBOX

Order Process

1. How would you rate the overall ordering process provided by the contractor?
FORMCHECKBOX

5 FORMCHECKBOX

4 FORMCHECKBOX

3 FORMCHECKBOX

2 FORMCHECKBOX

2. How would you rate the company’s service in regards to assisting your personnel with processing orders?
FORMCHECKBOX

5 FORMCHECKBOX

4 FORMCHECKBOX

3 FORMCHECKBOX

2 FORMCHECKBOX

3. If a web-based ordering system was available, how would you rate the company’s technical or online support regarding online ordering problems?
FORMCHECKBOX

5 FORMCHECKBOX

4 FORMCHECKBOX

3 FORMCHECKBOX

2 FORMCHECKBOX

1 FORMCHECKBOX

n/a

Customer Satisfaction & Business Relations

1. How would you rate the effectiveness of the Contractor in establishing and maintaining a positive and productive working relationship with your company (Customer service)?
FORMCHECKBOX

5 FORMCHECKBOX

4 FORMCHECKBOX

3 FORMCHECKBOX

2 FORMCHECKBOX

2. To what extent did the Contractor respond to any concerns or issues that appeared during performance of their work? (Problem resolution efforts)?
FORMCHECKBOX

5 FORMCHECKBOX

4 FORMCHECKBOX

3 FORMCHECKBOX

2 FORMCHECKBOX

1 FORMCHECKBOX

n/a

3. How would you rate your overall satisfaction with the products this company provided?
FORMCHECKBOX

5 FORMCHECKBOX

4 FORMCHECKBOX

3 FORMCHECKBOX

2 FORMCHECKBOX

Similarity of Experience

1. What is the nature of your business? (example: Grocery, Deli, Retail, etc.)

2. What specific types of thermal labels did the company provide for your firm? (printed and/or unprinted, and for use on what equipment types?)

3. How many separate stores or locations did this company supply with custom printed and/or unprinted thermal labels?

4. What is your approximate total yearly cost for custom printed and/or unprinted thermal labels from this company?

Other Comments

Please provide any additional comments you feel would be pertinent regarding the past performance of this company:

Individual Completing Survey:

Signature:

Date Completed:

Thank you very much for taking the time to complete this questionnaire.

PAGE

Other files for this federal contract opportunity

Other files attached to COATED AND LAMINATED PAPER MANUFACTURING, newest first.
File Type Posted
Addendum 1 to Combined Syn-Sol RFQ HDEC05-09-T-0070 for Thermal Labels —
Attachment B - HDEC05-09-T-0070 - Past Performance Survey.doc DOC document
Attachment A - HDEC05-09-T-0070 - Quote Sheet.xls XLS spreadsheet

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