HD249078_Addendum_1_complete.pdf

NANCY BARGMANN

DIRECTOR

State of California—Health and Human Services Agency Department of Developmental Services

1215 O Street, Sacramento, CA 95814 www.dds.ca.gov

GAVIN NEWSOM

GOVERNOR

IFB HD249078

Translation, Interpretation, Transcripition, and Captioning Services

Notice to Proposective Bidders

Addendum #1

Change to IFB Sample Agreement, Exhibit A Section 7 Telephonic Transcription Services and Answers to Submitted Questions

June 21, 2024

This addendum is to address a change to the Sample Agreement, Exhibit A, Section 7, Telephonic Transcription Services. American Sign Language is being removed as one of the required languages.

No other changes are made to the IFB and Sample Agreement.

Also addressed by Addendum #1 is the posting of the answers to questions submitted by proposective bidders. Per Section D(2)(c), Bid Requirements and Information of the IFB, DDS may paraphrase questions for clarity.

Contractor

HD249078

EXHIBIT A – Scope of Work

1. BACKGROUND AND PURPOSE

The Department of Developmental Services (DDS) is responsible for overseeing the coordination and delivery of services and supports to over 400,000 Californians with developmental disabilities, including cerebral palsy, intellectual disability, autism, epilepsy, and related conditions.

DDS is required to provide equal access to its programs, services, and activities to all people that have limited-English proficiency in accordance with the Dymally-Alatorre Bilingual Services Act (Government Code Section 7290-7299.8), Title VI of the Civil Rights Act of 1964, Executive Order 13166 (“Improving Access to Services for Persons with Limited English Proficiency”), and Section 1557 of the Patient Protection and Affordable Care Act (including its implementing regulations in Title 45 of the Code of Federal Regulations, Part 92). DDS is also required under Title ll of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 to ensure equal access to its programs, services, and activities for people with disabilities, including providing auxiliary aids and services to assist in effective communication.

It is DDS’ policy to provide equal employment opportunity to all employees and job applicants, including providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of their position and participate in all aspects of the employment process.

2. SCOPE OF WORK

A. Contractor shall provide written translation, oral interpretation, telephonic interpretation, captioning, and transcription services for DDS on an as-needed basis.

B. Contractor shall provide services to individuals and groups of varying size either on-site, at various locations and venues throughout California, or virtually, as specified by DDS.

C. Contractor and all assigned service providers (translators, interpreters, captioners, transcribers, etc.) shall provide services in a manner consistent with Attachment A to Exhibit A, “Code of Ethics, Professional Conduct, and Confidentiality.”

3. SERVICE REQUESTS

A. Contractor shall provide DDS with an itemized price quotation for review via e-mail within 24 hours of receiving a service request from DDS.

B. Contractor shall not begin work on a service request without prior written approval from DDS.

C. Contractor shall be required to accommodate service requests that may require an expedited turnaround.

4. WRITTEN TRANSLATION SERVICES

A. Contractor’s written translation services shall include, but not be limited to, the following languages:

Arabic Armenian Cambodian, Mon-Khmer Chinese (Simplified/Traditional) Hmong Korean Lao Persian Russian Spanish Tagalog Vietnamese

B. Contractor shall provide written translation of various materials including, but not limited to, applications, brochures, correspondence, directives, forms, guidelines, manuals, presentations, publications, reports, surveys, and web content.

C. Contractor shall ensure, at the time of translation, that assigned translators possess a current and valid certification through the American Translators Association (ATA) or a documented equivalent, or that a Bachelor’s Degree in Translation and Interpretation has been conferred from an ATA-approved school. In the event written translations are completed by uncertified or non-degree holding translators, Contractor shall ensure that the final written translation has been reviewed and approved by an appropriately qualified translator before submitting it to DDS. Contractor shall furnish proof of a translator’s certification or degree to DDS with the delivery of each written translation.

D. Contractor’s translations shall reflect the content, format, layout, and numbering of the original source material, where applicable, and shall be consistent with applicable DDS templates, style manuals, correspondence guidelines, and any other direction provided as part of a service request.

E. When more than one possible translation exists, Contractor shall emphasize

“meaning for meaning” rather than “word for word,” unless otherwise directed by DDS. Contractor’s translations shall reflect the use of words, terms, and phrases that most closely approximate plain language—writing that is easy to read, understand, and use. Whenever possible, DDS shall attempt to provide the Contractor with an electronic file of the source document(s) that can be edited using word processing software, such as Microsoft Word. However, DDS may not be able to furnish editable, electronic files of all source documents every time it receives a translation request. In these situations, DDS may transmit materials to Contractor for processing in the format in which they were originally presented to DDS or as scanned portable document format (PDF) files. Contractor shall be required to navigate and convert various file formats, where applicable.

F. Contractor shall ensure that all written translations intended for posting on DDS’ web site or that are otherwise intended for mass public distribution are accessible to all people. Contractor shall incorporate into its final written translations applicable accessibility features described in the Web Content Accessibility Guidelines (WCAG) 2.2 (https://www.w3.org/TR/WCAG22/), such as the use of alternative text for images, proper tagging for screen readers, and appropriate color contrast. Contractor shall ensure that its written translations are evaluated for accessibility using accessibility checkers included in software products.

G. Contractor shall ensure that any information it translates for DDS that may be confidential under federal or state law including, but not limited to, the Health Insurance Portability and Accountability Act (HIPAA), HIPAA regulations, Health Information Technology for Economic and Clinical Health Act (HITECH), and Welfare and Institutions Code Sections 4514 and 5328, et seq., will remain confidential and be appropriately safeguarded in accordance with DDS’ business associate agreement the Contractor is required to sign.

H. Machine generated translations are not allowed.

https://www.w3.org/TR/WCAG22/

I. Contractor shall deliver written translations to DDS within 5 business days of receiving approval to proceed, unless otherwise directed. If, after reviewing a service request, Contractor anticipates a written translation will require more than 5 business days to complete based on its size and/or scope, Contractor shall propose a reasonable turnaround time on a case-by-case basis, subject to approval by DDS.

J. Failure to complete written translations in a timely manner, or as specified, may be grounds for terminating this agreement.

5. ORAL INTERPRETATION SERVICES

A. Contractor’s interpretation services shall include, but not be limited to, the following languages:

American Sign Language

Armenian Cambodian, Mon-Khmer Chinese (Mandarin/Cantonese) Hmong Korean Lao Persian Russian Spanish

B. Contractor shall provide interpretation services in-person or virtually, as specified by DDS, for activities, events, interviews, meetings, trainings, and other exchanges involving both internal and external stakeholders.

C. Contractor shall ensure, at the time of interpretation, that assigned non-English language interpreters are ATA-recognized Credentialed Interpreters who either hold a current and valid certification from an ATA-recognized entity or who hold a translation and interpreter degree from an ATA-approved school. Contractor shall furnish proof of each assigned non-English language interpreter’s valid certification or degree to DDS prior to the start of an interpretation assignment.

D. Contractor shall ensure, at the time of interpretation, that assigned American

Sign Language interpreters possess a current and valid certification from the Registry of Interpreters for the Deaf (RID) at the level of Certificate of Interpretation (CI), Certificate of Transliteration (CT), or CI and CT; or a current and valid membership with the National Association of the Deaf at the level of Generalist (III), Advanced (Level IV), or Master (Level V). Contractor shall furnish proof of each assigned American Sign Language interpreter’s valid certification or membership to DDS prior to the start of an interpretation assignment.

E. Contractor shall provide interpreters who hold a valid Certified Deaf Interpreter

(CDI) certification issued by the RID and/or the RID’s Center for the Assessment of Sign Language Interpretation, who may work in partnership with American Sign Language interpreters. CDIs are deaf or hard of hearing, possess native or near-native fluency in American Sign Language, and have demonstrated knowledge and understanding of interpreting, deafness, the Deaf community, and Deaf culture. CDIs provide interpreting, translation, and transliteration services using American Sign Language and other visual and tactual communication forms used by individuals who are deaf, hard of hearing, or deaf-blind. Contractor shall furnish proof of each assigned CDI’s valid certification to DDS prior to the start of an interpretation assignment.

F. Contractor’s interpretation services shall encompass the following modalities:

Service Description Consecutive Waiting for a person communicating to pause and then interpreting each section immediately afterward Simultaneous Interpreting simultaneously as a person is communicating Summarization Providing a summary of a person’s remarks Sight Translation Reading aloud English documents in other languages, or reading aloud non-English documents in English

G. Contractor shall assign interpreters who have demonstrated proficiency expressing ideas instantly, accurately, completely, and with the original intent of the person communicating. Contractor’s assigned interpreters shall be limited to facilitating the exchange of information only between DDS and its clients, customers, employees, job applicants, and contractors. Contractor’s assigned interpreters shall not supplement DDS’ communications by providing direction, instruction, or any other information without prior authorization from DDS.

H. In evaluating the suitability of interpreters to perform work on behalf of DDS, Contractor shall consider the extent to which an interpreter has previously demonstrated familiarity with DDS and California’s developmental disabilities service system, including familiarity with relevant terminology. In addition, Contractor shall assign interpreters who have demonstrated professional-level vocabularies and professional behavior/conduct.

I. Contractor shall demonstrate a good faith effort to accommodate clients’ interpreter preferences, if known, to help ensure that a client has somebody they trust working with them. Contractor shall be required to contact and negotiate, if applicable, with preferred interpreters to confirm their availability and interest in performing an assignment, which may necessitate partnering with local or regional providers to secure a preferred interpreter. Where possible, DDS prefers continuity and/or use of the same qualified interpreters from one assignment to the next.

J. For virtual assignments, Contractor shall assign interpreters with reliable internet connections and equipment who have demonstrated proficiency using virtual meeting platforms. Prior to a virtual assignment, Contractor shall confirm an interpreter’s ability to access menus and enable features, navigate multiple language channels and breakout rooms, and perform simultaneous interpretation during virtual question-and-answer sessions.

K. Contractor’s assigned interpreters shall wear appropriate clothing and footwear for the job, which do not display any wording or symbols that are offensive or insulting to any group or individuals. Assigned American Sign Language interpreters and CDIs shall exercise care when choosing clothing and appear in an “unobtrusive manner,” including wearing articles of clothing that contrast with skin tone, avoiding fabrics that may increase eye strain in a bright room (e.g., silk, satin, or polyester), and avoiding printed and woven patterns that may contribute to eye fatigue.

L. Contractor’s interpretation services shall include mobilization of employees, equipment, and resources throughout California to include all 58 counties.

6. TELEPHONIC INTERPRETATION SERVICES

A. Contractor’s telephonic interpretation services shall include, but not be limited to, the following languages:

Armenian Cambodian, Mon-Khmer Chinese (Mandarin/Cantonese) Hmong Korean Lao Persian Russian Spanish

B. Contractor shall be available to provide telephonic interpretation services on demand, 24 hours a day, 7 days a week.

C. Connection time to an interpreter should be 30 seconds or less.

7. CAPTIONING AND TRANSCRIPTION SERVICES

A. Contractor’s captioning and transcription services shall include, but not be limited to, the following languages:

Armenian Cambodian, Mon-Khmer Chinese (Simplified/Traditional) Hmong Korean Lao Persian Russian Spanish

B. Contractor shall provide captioning services for real-time and pre-recorded audio and video content, including synchronized media. Captions shall be closed or open.

C. Contractor shall provide transcription services for pre-recorded audio and video content, including synchronized media. Transcription requests may include a translation component.

D. Contractor shall provide Braille transcription services in grade 1, grade 2, or grade 3, based on the scope of the transcription request.

E. Contractor’s captioning and transcription services shall include mobilization of employees, equipment, and resources throughout California to include all 58 counties.

8. INTERPRETER OR TRANSLATOR DISQUALIFICATION

A. DDS reserves the right to disqualify any interpreter or translator whose performance it deems to be unsatisfactory. If DDS exercises its right to disqualify an interpreter or translator, Contractor shall not continue to use said interpreter or translator to provide services under this agreement.

B. When DDS disqualifies an interpreter or translator, DDS shall provide written notification to Contractor that includes, but is not limited to:

1. The name of the interpreter or translator.

2. The effective date of the disqualification.

3. The reason for the disqualification.

4. Action(s) that must be taken by Contractor to prevent an issue from reoccurring, where applicable.

C. Failure by Contractor to provide satisfactory interpreters and translators may be grounds for terminating this agreement.

9. NO-SHOW AND LATE ARRIVAL POLICY

A. If any assigned individual does not show up for or arrives late to a confirmed in-person or virtual assignment and DDS is required to cancel or reschedule the activity, Contractor shall not bill DDS for any charges for the originally scheduled assignment

B. If any assigned individual arrives late to a confirmed in-person or virtual assignment and joins the activity in progress, Contractor shall deduct the time in 15-minute increments (e.g., 1-15 minutes late = 15-minute deduction; 16-30 minutes late = 30-minute deduction; etc.) from any charges billed to DDS for the assignment, including applicable minimum charges.

10. CANCELLATION POLICY

A. Contractor shall not charge DDS for cancellations if DDS cancels a service request at least 24 hours (Monday through Friday—weekends not included) prior to the assignment start date/time. If DDS cancels a service request less than 24 hours prior to the assignment start date/time, Contractor may charge DDS a cancellation fee of up to 4 hours or 50 percent of the approved hours, whichever is less.

B. DDS reserves the right to cancel a service request at any time in advance of the assignment start date/time, without penalty, if Contractor is unable to provide a qualified interpreter for an assignment as specified in this agreement.

C. If DDS cancels a written translation or transcription request after work has begun, Contractor shall only be entitled to payment for work completed as of the date and time of the cancellation.

11. MINIMUM CHARGES

A. Contractor may require a 250-word minimum for a written translation request.

B. Contractor may assess a 25 percent charge when DDS requests completion of a written translation or transcription within 24 hours.

C. Contractor may charge a desktop publishing fee of $25.00 per page when DDS requests a written translation that incorporates graphic design and publishing layout and DDS provides source files to Contractor in a desktop publishing and layout application such as Adobe InDesign or Adobe Illustrator.

D. Contractor may require a 120-minute minimum for each interpreter assigned to an in-person oral interpretation assignment, after which Contractor shall charge in 30-minute increments.

E. Contractor may require a 60-minute minimum for each interpreter assigned to a virtual oral interpretation assignment, after which Contractor shall charge in 30-minute increments.

F. Contractor may require a 60-minute minimum for captioning services, after which

Contractor shall charge in 30-minute increments.

G. Contractor may require a 60-minute minimum for transcription services, after which Contractor shall charge in 30-minute increments.

H. Contractor may require a minimum charge of $100.00 for a Braille transcription order.

12. REPORTING ASSIGNMENT-RELATED CONCERNS

Contractor shall report to DDS in a timely manner all assignment-related concerns, including but not limited to, feedback provided from service providers, information regarding industry-specific developments that could impact services, and other information related to the delivery of quality services and work products.

13. ACCEPTANCE CRITERIA

A. It shall be DDS’ sole determination as to whether a request for service has been successfully completed and is acceptable to the state.

B. Acceptance criteria shall consist of the following:

1. DDS shall initiate all requests for work to be performed.

2. Deliverables shall be completed as specified and approved by DDS.

3. All written translations shall be in accessible formats.

4. Translated materials shall reflect appropriate DDS context and readability.

5. If a work product is not accepted, DDS shall provide the rationale in writing to the Contractor within 30 days of receipt of the work product.

6. Contractor shall complete revisions to work products, where applicable, and resubmit for DDS’ review within five (5) business days unless otherwise directed by DDS’ contract manager.

7. Contractor shall not bill DDS for additional costs to revise work products unless DDS’ original service request was sent in error or with incorrect information.

14. PROJECT REPRESENTATIVES

Department of Developmental Services Contractor Name: Name:

Title: Title:

Address: Address:

Phone: Phone:

Email: Email:

Either party may designate a different Project Representative and provide updated contact information by giving written notice to the other party. Said changes shall not require an amendment to this Contract.

15. AGREEMENT TERM

The term of this Agreement will be from July 8, 2024, or whenever fully executed, whichever is later, through July 7, 2026. The rates in Exhibit B – Attachment 1 will not increase as a result of any amendment to this agreement. This agreement may be terminated by DDS with a 30-day written notice to the Contractor.

16. AMENDMENTS

A. The parties reserve the right to amend this agreement by extending the term for up to one additional year at the original rates submitted by the Contractor, and to add funding sufficient for that period at the same rates. Any amendment shall be in writing, signed by both parties, and be approved by the Department of General Services (DGS) is such approval is required.

B. This agreement may be amended by written mutual agreement to address budgetary changes caused by State or Federal budget appropriation. DDS reserves the right to modify the State’s Scope of Work, as mutually agreed to by the Contractor, to include additional work related to the Scope of Work in the event such work is identified, considered necessary to fulfill contract requirements, and funds become available.

C. Any changes to the Scope and/or funding must be done in writing as a formal contract amendment.

HD249078 Translation, Interpretation, Transcription, and Captioning Services

Questions and Answers

1. Can you please provide the current provider(s) and current rates for Translation, Interpretation, Transcription, and Captioning Services?

ANSWER: Cal Interpreting & Translations is the current provider. See attached for current rates.

2. Is there a projected budget for this IFB contract?

ANSWER: The projected budget for this solicitation is $1,000,000.00 per fiscal year. This is an “as-needed” contract. Total billings for each year cannot be guaranteed.

3. Can you please provide the Telephonic Translations Usage Stats for Minutes/Hours Used per Language?

ANSWER: DDS does not tabulate usage stats by minutes/hours. Below are the numbers of calls by language.

Telephonic Interpretation Services: FY 2023-2024* Language Count of Calls Spanish 5 Mandarin 4

Cantonese 1 Russian 1

Vietnamese 1 Amharic 1

*Data as of April 30, 2024

4. Can you please also provide the total translated word count under the previous contract?

ANSWER: DDS does not tabulate total word count. Below is a count of the number of translations by language.

Written Translation Services: FY 2023-2024* Language Count of Translations

Spanish 88 Chinese (Simplified) 56 Tagalog 56 Vietnamese 56

Korean 44 Arabic 38 Hmong 37 Japanese 36 Russian 36 Laotian 34 Chinese (Traditional) 29 Persian 23 Armenian (Western) 22 Hindi 21 Khmer 20 Portuguese 20 Urdu 19 Mien 18 Dari 15 Mixteco 3 Punjabi 2 Armenian (Eastern) 1 French 1 Hindi (Northern India) 1 Tigrinya 1 K’iche’ 1 Telugu 1 Gujarati 1 Bisaya 1 Croatian 1 Finnish 1 German 1 Greek 1 Hebrew 1 Igbo 1 Italian 1 Kiswahili 1 Lithuanian 1 Polish 1 Turkish 1 Ukrainian 1 Ilocano 1 Cambodian 1

*Data as of April 30, 2024

5. Can you please provide the previous contract number?

ANSWER: The current contract number is HD229013.

6. Please elaborate further to the need of below mentioned certificates, also can we apply for them once the award for the particular bid is announced?

a. Copy of unexpired California city or county business license.

b. California Certified SB/MB and/or DVBE Certification.

c. Federal Health Care Programs Exclusion Certification.

ANSWER:

a. California city or county business licenses must be current and active at the time of award.

b. Please see IFB Section E, Participation, Preference, and Incentive Programs.

c. Contractor shall not be on the Federal Health Care Programs Exclusion list at the time of award. See Exhibit D, Section 26 for further information.

7. Is partial bidding allowed?

ANSWER: Partial bidding is not allowed. In order to be responsive to this IFB, all services listed in the IFB and contract must be provided.

8. Can the Department of Developmental Services provide any details on what type of content needs to be captioned (live and pre-recorded)?

ANSWER: The type of content that needs to be captioned can vary depending on the scope of the activity. One example of a live activity for which captioning may be needed is a meeting that includes a presentation. One example of a pre-recorded activity for which captioning may be needed is a video recording of a presentation.

9. Can the Department of Developmental Services provide any examples of what type of facilities require live captioning?

ANSWER: The type of facility where live captioning may be needed can vary depending on the scope of the activity, but it may include both DDS and non- DDS facilities.

10. How many hours of live captioning were required in 2023?

ANSWER: There were no live captioning events in 2023.

11. How many hours of pre-recorded media needed to be captioned in 2023?

ANSWER: There were no pre-recorded media events needing to be captioned in 2023.

12. Will there be multiple awardees, or only one?

ANSWER: The contract, if awarded, will be to a single entity. However, subcontracting is permitted. Please refer to the IFB, Section 7, Participation, Preference, and Incentive Programs.

13. Will the Department of Developmental Services accept a solution for remote (virtual) live and pre-recorded media captioning service only?

ANSWER: DDS will not accept a solution for remote live and pre-recorded media captioning services only.

HD229013 COST WORKSHEET

Service Billing Rate Written Translation

Arabic Per Word $0.40 Armenian Per Word $0.40

Cambodian, Mon-Khmer Per Word $0.40 Chinese (Simplified) Per Word $0.40 Chinese (Traditional) Per Word $0.40

Hmong Per Word $0.40 Korean Per Word $0.40

Lao Per Word $0.40 Persian Per Word $0.40 Russian Per Word $0.40 Spanish Per Word $0.40 Tagalog Per Word $0.40

Vietnamese Per Word $0.40

In-Person Per Hour $120.00

Video Remote Interpretation Per Minute $5.00

Certified Deaf Interpreter In-Person Per Hour $80.00

Video Remote Interpretation Per Minute $5.00

In-Person Interpretation: Consecutive* Arabic Per Hour $20.00

Armenian Per Hour $20.00 Cambodian, Mon-Khmer Per Hour $20.00

Chinese (Cantonese) Per Hour $20.00 Chinese (Mandarin) Per Hour $20.00

Hmong Per Hour $20.00 Korean Per Hour $20.00

Lao Per Hour $20.00 Persian Per Hour $20.00 Russian Per Hour $20.00 Spanish Per Hour $95.00 Tagalog Per Hour $20.00

Vietnamese Per Hour $20.00 *Includes summary and sight translation modes.

In-Person Interpretation: Simultaneous Arabic Per Hour $20.00

Armenian Per Hour $20.00 Cambodian, Mon-Khmer Per Hour $20.00

Chinese (Cantonese) Per Hour $20.00 Chinese (Mandarin) Per Hour $20.00

Hmong Per Hour $20.00 Korean Per Hour $20.00

Lao Per Hour $20.00 Persian Per Hour $20.00 Russian Per Hour $20.00 Spanish Per Hour $95.00 Tagalog Per Hour $20.00

Vietnamese Per Hour $20.00

Video Remote Interpretation Arabic Per Minute $2.00

Armenian Per Minute $2.00 Cambodian, Mon-Khmer Per Minute $2.00

Chinese (Cantonese) Per Minute $2.00 Chinese (Mandarin) Per Minute $2.00

Hmong Per Minute $2.00 Korean Per Minute $2.00

Lao Per Minute $2.00 Persian Per Minute $2.00 Russian Per Minute $2.00 Spanish Per Minute $5.00 Tagalog Per Minute $2.00

Vietnamese Per Minute $2.00

Telephonic Interpretation Arabic Per Minute $1.25

Armenian Per Minute $1.25 Cambodian, Mon-Khmer Per Minute $1.25

Chinese (Cantonese) Per Minute $1.25 Chinese (Mandarin) Per Minute $1.25

Hmong Per Minute $1.25 Korean Per Minute $1.25

Lao Per Minute $1.25 Persian Per Minute $1.25 Russian Per Minute $1.25 Spanish Per Minute $1.25 Tagalog Per Minute $1.25

Vietnamese Per Minute $1.25

Captioning: Real-Time Arabic Per Minute $0.30

Armenian Per Minute $0.30 Cambodian, Mon-Khmer Per Minute $0.30

Chinese (Cantonese) Per Minute $0.30 Chinese (Mandarin) Per Minute $0.30

Hmong Per Minute $0.30 Korean Per Minute $0.30

Lao Per Minute $0.30 Persian Per Minute $0.30 Russian Per Minute $0.30 Spanish Per Minute $2.95 Tagalog Per Minute $0.30

Vietnamese Per Minute $0.30

Captioning: Pre-Recorded Arabic Per Minute $0.30

Armenian Per Minute $0.30 Cambodian, Mon-Khmer Per Minute $0.30

Chinese (Cantonese) Per Minute $0.30 Chinese (Mandarin) Per Minute $0.30

Hmong Per Minute $0.30 Korean Per Minute $0.30

Lao Per Minute $0.30 Persian Per Minute $0.30 Russian Per Minute $0.30 Spanish Per Minute $2.95 Tagalog Per Minute $0.30

Vietnamese Per Minute $0.30

Audio/Video Transcription Arabic Per Minute $1.00

Armenian Per Minute $1.00 Cambodian, Mon-Khmer Per Minute $1.00

Chinese (Cantonese) Per Minute $1.00 Chinese (Mandarin) Per Minute $1.00

Hmong Per Minute $1.00 Korean Per Minute $1.00

Lao Per Minute $1.00 Persian Per Minute $1.00 Russian Per Minute $1.00 Spanish Per Minute $1.00 Tagalog Per Minute $1.00

Vietnamese Per Minute $1.00

Braille Transcription Per Page $2.00

Fee Description Specify Flat Rate or Variable Rates

Cost Terms (Where Applicable)

Expedite 25% Added to all translation, captioning, and transcription orders requested to be returned within 2 business days.

Formatting $30/page Applied to Desktop Publishing and ADA.

Other (Specify) Minimum Charges Written Translations: $120 min per language, per order.

Telephonic Interpretation: 60-minute min per language, per order.

Video Interpretation: 60-minute min per language, per order.

Captioning Real Time: 120-minute min per language, per order.

Captioning Pre-recorded: 120-minute min per language, per order.

Audio/Video Transcription: 120-minute min per language, per order.

Braille Transcription: $150 min per order.