AMD 0001 HC108422R0007 - RFP Cisco SW EA.docx

HC108422R0007

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SUPPLIES OR SERVICES AND PRICES

CLIN 0002

The CLIN extended description has changed from:

Provide Cisco subscription-based licenses in accordance with the Product List and Performance Work Statement.The contractor is authorized to invoice monthly in arrears.

To:

Provide Cisco subscription-based licenses in accordance with the Product List and Performance Work Statement.

CLIN 1002

Provide Cisco subscription-based licenses in accordance with the Product List and Performance Work Statement.The contractor is authorized to invoice monthly in arrears.

Provide Cisco subscription-based licenses in accordance with the Product List and Performance Work Statement.

CLIN 2002

Provide Cisco subscription-based licenses in accordance with the Product List and Performance Work Statement.The contractor is authorized to invoice monthly in arrears.

Provide Cisco subscription-based licenses in accordance with the Product List and Performance Work Statement.

CLIN 3002

Provide Cisco subscription-based licenses in accordance with the Product List and Performance Work Statement.The contractor is authorized to invoice monthly in arrears.

Provide Cisco subscription-based licenses in accordance with the Product List and Performance Work Statement.

CLIN 4002

Provide Cisco subscription-based licenses in accordance with the Product List and Performance Work Statement.The contractor is authorized to invoice monthly in arrears.

Provide Cisco subscription-based licenses in accordance with the Product List and Performance Work Statement.

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Award

Modification

1. Contracting Officer’s Representative (COR).

a. Primary COR.

Department of Defense Activity Address Code (DODAAC):

HC1084

Digital Capabilities and Security Center 6910 Cooper Ave Fort Meade, MD 20755

b. Program Manager.

c. Property Administrator.

2. Contract or Task Order Title. Fourth Estate (4E) Cisco Software (SW) Enterprise Agreement (EA)

3. Background.

In 2020, Cisco developed and received Department of Defense (DoD) CIO buy-in to implement across the department a new package titled Global Enterprise Modernization Software & Support (GEMSS) which provides software licenses, hardware and software maintenance support that created process efficiencies and significant cost avoidances. After much research of this new package the Fourth Estate (4E) Agencies decided to pursue an agreement that would continue to streamline acquisition and receive a deeper discount than the Cisco JELA has historically received.

In September 2014, Defense Information Systems Agency (DISA)/ /Defense Information Technology Contracting Organization (DITCO) awarded a competitive single award indefinite delivery indefinite quantity (IDIQ) contract in support of a DoD consolidated Joint Enterprise License Agreement (JELA) for brand-name Cisco Smart Net Total Care (SNTC) and Software Support Services (SWSS). Subsequently, two follow-on contracts were awarded to continue DoD support of Cisco hardware and software products. These contracts created cost and acquisition efficiencies.

The 4E Cisco SW EA shall capitalize on the Cisco JELA efforts by including products available from the JELA (SNTC and SWSS) and consolidate other 4E Cisco contracts to include the DISA Enterprise Classified Voice Over IP Unified Communications (UC) contract, Defense Logistics Agency’s (DLA) UC and Hyperflex contracts, and other advanced services contracts.

4. Objectives:

The purpose of this contract is to provide a consolidated 4E agreement that promotes contracting efficiencies, provides streamlined processes to achieve continuous (24 hours a day, 7 days a week, and 365 days a year) Cisco SNTC for 4E’s hardware assets, SWSS, software subscriptions, and engineering support services. In addition to providing maintenance, software, and engineering support, the contractor must provide an asset management and tracking tools for all participating 4E enrollees. The asset management tool shall be used to record, track, and monitor products covered under this joint enterprise agreement. This 4E Cisco SW enterprise license agreement shall optimize the administration, performance, and security of DoD by improving asset visibility and include maintenance for Cisco brand name hardware requirements of this contract.

5. Scope

The scope of this requirement is to provide hardware maintenance, software subscriptions, and engineering support services. This scope shall cover the 4E agencies which have a known baseline of Cisco assets valued at $1.925 billion. Additionally, as a service provider to the government, DISA is tasked with providing services on behalf of their mission partners/customers. This contract authorizes DISA to purchase on behalf of their mission partners/customers. The coverage of this requirement applies to agencies located in the Continental United States (CONUS) and Outside the Continental United States (OCONUS) sites. The contractor shall deliver all services and support as defined within this document in support of the Cisco requirements at CONUS and OCONUS locations.

This agreement consists of three areas of requirements. The first area of support is the GEMSS package which includes SNTC, SWSS, Cisco software subscription products such as Digital Network Architecture (DNA), Advantage for Route, Switch, and Wireless, Service Provider Network Architecture (SPNA), Cisco Government System Engineering (GSE) Lab, and limited engineering services. The second area of support is software subscriptions that support an email defense capability, voice services, security, identity services, and data center in support of the capability to modernizing the infrastructure from the data center to the edge, simplifying development operations enablement, traditional cloud native applications, and optimizing operations across distributed environments. The third area of support is for Cisco engineering services outside of the GEMSS package, which consist of Cisco Original Equipment Manufacturer (OEM) Networking Consulting Engineers (NCE), to deliver design, implement, deliver, and support across a breadth of Cisco technologies critical to the 4E environments. Where required, these services are delivered by appropriately cleared Cisco operations managers and network engineers.

Remote IT asset management is provided to facilitate recording, tracking, and monitoring assets covered under GEMSS, and SWSS for perpetual legacy software installed on the hardware assets. GEMSS provides services inclusive of High Touch Technical Services (HTTS), High Touch Operations Management (HTOM), and engineering necessary to the implementation, delivery, management, and support of the agreement. Maintenance and support coverage apply to CONUS and OCONUS locations according to the customer’s specific installation base.

6. Performance Requirements

6.1. Task 1 – GEMSS Package. The 4E Cisco SW EA shall support the sale of four (4) separately priced GEMSS packages. There shall be a contracting line-item number (CLIN) for each of the following enrollments: DISA, DLA, BICES, and the collection of 4E entities listed below. Throughout the PWS where enrollment specific information is required, an insertion reflective of each of the three GEMSS enrollees is addressed herein. The price structure for the sale of each GEMSS CLIN is based on an install base (IB) currently owned by each of the represented enrollees. Cisco is providing each enrollee with flat rate pricing, regardless of consumption, unless otherwise noted herein. Unlimited coverage does not extend in a scenario where transfer of any agency’s IB to another GEMSS covered enrollment would result in ending the transferring entity’s GEMSS coverage whether by termination or non-exercise of an option period.

Collection of 4th Estate Entities are comprised of:

· Office of Secretary of Defense-Joint Service Provider (OSD-JSP)

· Defense Finance and Account Service (DFAS)

· Defense Threat Reduction Agency (DTRA)

· Defense Commissary Agency (DeCA)

· Defense Counterintelligence and Security Agency (DCSA)

· Defense Media Activity (DMA)

· Joint Strike Fighter Program Management Office (JSFPMO)

· Department of Defense Education Activity (DoDEA)

· Defense Contract Audit Agency (DCAA)

· National Defense University (NDU)

· Defense POW/MIA Accounting Agency (DPAA)

· Defense Technical Information Center (DTIC)

· Defense Acquisition University (DAU)

· Pentagon Force Protection Agency (PFPA)

6.1.1. Subtask 1 – Cisco SNTC. The contractor shall provide hardware maintenance support for Cisco branded inventory. The contractor shall provide Cisco support for all locations in the CONUS and OCONUS locations. The Cisco product line includes hardware, such as but not limited to, routers, switches, chassis and other key network systems. The contract shall provide Cisco SNTC maintenance support, upgrades, updates, and patches for the Operating System Software. SNTC coverage includes, but is not limited to, 100% coverage as defined in Cisco’s End User Information Form for all authentic Cisco branded equipment currently owned and maintained by the customer and procured during the period of coverage. Cisco SNTC includes:

· Break-fix support, advance replacement service, and Technical Assistance Center (TAC) support for Cisco branded equipment.

· 8x5xNext Business Day Advanced Hardware Replacement for Cisco brand name hardware.

· 4-Hour Hardware Replacement - Contractor shall allow Enrollees to identify 10% of their install base to leverage 4-hour hardware replacement contingent upon geographical availability (within 4 hours of one of Cisco's 1100+ depots). Contractor shall confirm location of the inventory with the Government to verify eligibility at the 4-hour level. Devices covered at the 4-hour replacement service level shall require serial number identification.

· Unlimited, direct access to the Cisco TAC for technical support and direct access to product patches to include Operating System Software.

· The contractor shall provide coverage 24 Hours x 7 Day x 365 Days per Year (24x7x365) via telephone, Cisco support website, e-mail, and chat for all Cisco brand name hardware and Operating System Software (reference “Operating System Software” in Definitions) technical issues.

· Provide 24x7x365 direct customer access to the SNTC knowledge base and tools.

6.1.2. Subtask 2 – Cisco Hardware Replacement.

The contractor shall provide new or equivalent-to-new Cisco hardware of the same make and model as replacement hardware. All replacement parts must be manufactured by OEM. The contractor shall provide evidence of global parts depots in support of this requirement. For equipment deemed to include classified or sensitive data, the contractor shall accept, with prior Cisco approval a Certificate of Destruction in lieu of the item. The contractor shall provide the technical support to comply with all Information Assurance, Federal and DoD security requirements. All new or equivalent-to-new Cisco hardware or replacement parts shall be reported in the quarterly Joint Program Management Status Report.

The contractor shall highlight any OEM public notices of corporate “intent to acquire” and acquisitions that are completed.

6.1.3. Subtask 3 - Equipment Disposal.

The Government reserves the right to remove and dispose of its equipment at its sole discretion. For equipment deemed to include classified or sensitive data, the contractor shall accept, with prior Cisco approval, a Certificate of Destruction in lieu of the item.

6.1.4. Subtask 4 – Counterfeit or Gray Market Equipment.

Upon notification from contractor or government, counterfeit or gray market equipment shall be removed from the Installed Base and the DoD enrollee’s inventory shall be updated and maintenance coverage shall be terminated. The Government has the right to replace the counterfeit or gray market equipment at their discretion by (1) swapping out equipment from its current inventory; (2) buying new equipment; or (3) disregarding with no replacement.

6.1.5. Subtask 5 - SWSS.

The contractor shall provide SWSS for all enrollees Cisco perpetual software applications. The contractor shall provide Cisco support for all locations in the CONUS and OCONUS locations. This is inclusive of Cisco software perpetual applications and licenses. The contractor shall provide Cisco SWSS maintenance support, which includes patches, updates, upgrades, and version releases for Cisco perpetual software applications.

For software covered by GEMSS, the contractor, via included engineering services, Business Critical Services (BCS) or NCEs, shall provide technical support inclusive of updates and upgrades.

6.1.6. Subtask 6 – Subscription Software.

The contractor shall provide access to software licenses, patches, and updates for the following:

· Cisco DNA Advantage for Routing

· Cisco DNA Advantage for Switching

· Cisco DNA Advantage for Wireless

· DISA GEMSS package only – in addition to the above, DISA coverage includes the following:

· SPNA is NOT subject to “unlimited consumption”. SPNA is a Cisco buying program built specifically for service providers targeted at Service Provider production network infrastructure.

· SPNA Decouples Network Hardware from Software (Operating & Advance feature SW)

· SPNA provides SWSS Support for existing HW

· All Cisco Routing Internetworking Operating System (IOS)-XR Advance Feature Software is included in SPNA

· Software portability: Existing & new products

· Accelerate deployment and implementation for existing and new deployments

· The DISA SPNA enrollment shall include Service Provider Routing; SPNA covers Port based Right to Use (RTU) licensing comprised of IOS-XR software feature licensing and support for Cisco IOS XR Platforms. GEMSS SPNA licensing includes up to 4000, 100G (Remote Terminal Unit) RTUs in support of the DoDIN. Should DISA exceed the port count the purchase of additional licenses will be required. This will be purchased at an additional cost based on the price list.

· Consumption of SPNA shall be addressed in the Quarterly Joint Program Review.

· DISA’s SPNA licenses are subject to consumption limitation. SPNA shall be delivered via the Cisco EA Workspace which provides a “consumption dashboard” that shows total entitlement by metered quantity. The Project Manager, upon request, can pull a Smart Account report reflecting consumption information at any time after the licenses have been delivered.

· DISA shall also receive 90/60/30 Day Notifications prior to subscription anniversary date reflecting current consumption.

· GSE Lab Services – Cisco GSE shall focus on deployed ASR9K software validation. Cisco Engineers shall validate complex customer-specific solutions that have been deployed in the Defense Information Systems Network (DISN). Using a secure lab environment, Contractor shall provide the insight, hardware, software, tools, and expertise to conduct DISN Transport Infrastructure driven testing requirements on the ASR9K platform. This support shall help DISA mitigate risk and test new capabilities without interrupting critical network functions.

· GSE Lab Services are limited to five (5) GSE Lab Test Cycles per contract performance year.

· GSE Lab Service consumption shall be reviewed during Quarterly Joint Program Management Reviews

6.1.7. Subtask 7 – Engineering Labor Services.

Based on the size of the customers IB resources, within a defined “not-to-exceed” parameter, shall be provided to support GEMSS implementation, delivery, and management. Support may be on site, remote, or a combination of both, based on customer defined needs and incorporated herein prior to sale. Below are each agency’s defined resources.

· DISA GEMSS Package Support:

· Eleven (11) Network Consulting Engineers (NCEs) shall be provided

· NCE shall be an individual with expertise in the prescribed engineering area noted below.

· For any on-site delivery the primary site locations shall include:

· DISA HQ - Ft Meade, MD

· DISA Global Operations Facility - Scott Air Force Base, IL.

· Expected technology areas to be supported may include:

· Service Provider Routing

· Cisco Optical/Transport

· Cisco Cyber Security Expertise

· Automation/Network Orchestration

· Enterprise Routing/Switching

· Data Center

· Collaboration)

· Customer to confirm, in writing, technology areas and quantity (Not To Exceed (NTE) a total of 11) upon award.

· Contractor shall ensure NCEs are in place within 30 days of contract award, to include providing customer with the names and contact information for each NCE. Contractor shall advise customer of any changes to the NCE personnel assigned within 14 days of the change, providing the names and contact information of replacement personnel.

· Resource travel is limited to in/around the listed “primary” site locations. Local travel which is in/around travel is defined as travel involving no more than 150 road miles round trip to/from the listed primary locations will be provided at no additional cost to the government.

· Customer support services priorities shall be driven by joint Cisco/Customer monthly business reviews

· A minimum of 90 days prior to exercise of each option year the Government may request changes to the NCE technology specialty or site location supported by NCE(s). Within 30 days of the beginning of the affected option period the Contractor shall ensure agreed changes are implemented.

· Contractor shall make best efforts to support an interim requested change to either NCE technology specialty or site supported. Lead time required to implement the requested change shall be negotiated at the time of the request dependent on ability to identify and transition a suitable candidate to support the request.

· DLA GEMSS Package Support:

· Contractor shall provide DLA with BCS support equivalent to one (1) full-time NCE for each 12-month period of performance. BCS shall provide DLA with virtual access to a breadth of Cisco engineers able to provide support in multiple engineering areas of expertise. Support activities shall include, but not limited to:

· Planning,

· Design,

· Configuration, and

· Implementation and testing

· Customer support services priorities shall be driven by joint Cisco/Customer monthly business reviews.

· BICES GEMSS Package Support:

· Contractor shall provide BICES with BCS support equivalent to a (.5) full-time NCE for each 12-month period of performance. BCS shall provide BICES with virtual access to a breadth of Cisco engineers able to provide support in multiple engineering areas of expertise. Support activities shall include, but not limited to:

· Planning,

· Design,

· Configuration, and

· Implementation and testing

· Customer support services priorities shall be driven by joint Cisco/Customer monthly business reviews.

· Collection of 4E GEMSS Package Support:

· Contractor shall provide 4th Estate entities with BCS support equivalent to 2.5 full-time NCE for each 12-month period of performance. BCS shall provide 4th Estate entities with virtual access to a breadth of Cisco engineers able to provide support in multiple engineering areas of expertise. Support activities shall include, but are not limited to:

· Planning,

· Design,

· Configuration, and

· Implementation and testing

· Customer support services priorities shall be driven by joint Cisco/Customer monthly business reviews.

6.1.8. Subtask 8 – Implementation, Delivery, and Management.

Within the NCE and BCS resources included the contractor shall provide support by performing activities including, but not limited to the following:

· Assist with evaluation of future states of business and operational needs, propose roadmaps that meet the customer’s desired business outcomes. To include a focus on network infrastructure, management platforms and enhanced automation and orchestration

· Support verification, deployment and testing of Cisco platforms in the customer’s environment

· Provide design support and deployment for virtualized network services for the customer’s environments

· Support development of appropriate baseline configurations for deployment into production

· Assist in integrating technical requirements and design goals into the overall network design while transferring design knowledge to the customer’s team

· Participate in Project Reviews, focused on design requirements, priorities, and goals

· Review of security considerations. (i.e., authentication, VLANS, subnet isolations)

· Provide ongoing information related to Cisco security alerts that may affect key network products

· Provide technical reach back into OEM to provide health checks and other topics of interest to the customer

· Conduct Operational Insights Review on configuration best practices, field notices, hardware milestone checks, risk mitigation reports, security customer impact statements, and other services relevant to the customer’s mission.

6.1.9. Subtask 9 – Classified Network Support (CNS) HTTS

HTTS shall provide reactive support by cleared and Cisco certified technical engineers, 8am-8pm Eastern Time, Mon-Fri, for full support or emergency operations support; “on-call” availability (reference paragraph 6.1.1) shall be provided for issues arising outside of the full support hours of operation, and elevated to HTTS as required. This support provides access to Cisco IOS updates, the ability to transfer data, and the ability to communicate at network security levels using customer furnished equipment. The customer must provide connection to and support for connection to the NIPRNet, SIPRNet, and JWICS as required to support HTTS Services. The following agencies shall have access to a limited number of cases.

· DISA – NTE 100 cases per contract performance year

· DLA – NTE 50 cases per contract performance year

· BICES – NTE 50 cases per contract performance year

· Collection of 4th Estate – NTE 50 cases per contract performance year

6.1.10. Subtask 10 – High Touch Operations Management (HTOM)

The contractor shall provide a single point of entry for case prioritization and support of open service requests; monitoring of all return material authorizations (RMAs); and coordination of Cisco support organizations, escalation process, and customer resources for service request. As the “single point of entry” the HTOM shall assist the customer; addressing, researching, resolving, and responding on any issues relating to licensing.

6.1.11. Subtask 11 – Cisco Learning

Cisco Digital Learning (CDL) -The contractor shall provide up to the following number of CDL seats per GEMSS enrollment:

BICES – NTE 20

4th Estate – NTE 26

CDL access shall be in accordance with Cisco’s commercial CDL offering which may be adjusted throughout the life of the contract. CDL contents includes technology libraries such as Networking, Security, Data Center, Collaboration, and Cloud; a collection of interactive courses focused on associate and professional certifications, additional product and technology training comprised of training courses, interactive instruction and practical hands-on labs, as well as video instruction and supplemental support documents.

Cisco Learning Credits (CLC) – The contractor shall provide up to the following number of CLCs per GEMSS enrollment. CLCs can be used to access any “then current” learning opportunities or events based on the “then current” list price for those events. CLCs in the quantity identified are allotted annually and do not carry over.

6.2. Task 2 – Sales Leakage.

The goals of the Agencies can only be realized through cooperation between the Agencies and the Contractor to direct appropriate sales through this IDIQ. The Contractor shall ensure that all its sales personnel are aware of this IDIQ and will take appropriate action to notify Agencies participating customers regarding the proper use of the IDIQ. Additionally, the Contractor shall include advertising the availability and benefits of this IDIQ on the Contractor’s web site. Within sixty (60) days of the effective date of this IDIQ, Contractor shall submit its plan of action and define the processes required to conform to the requirements of this IDIQ and shall keep current the plan throughout the term of this IDIQ.

The Contractor shall establish a process to regularly audit their sales to Government buyers, determine where sales outside the IDIQ are occurring, and take appropriate action to direct further sales through the IDIQ. Results of these audits will be presented as an agenda item during Periodic Program Management Reviews (PMR) as described in section 6.9. The Contractor shall direct potential customers to the DoD JELA PMO

6.3. Task 3 – On Demand access to Software and Licenses within the GEMSS Package.

The customer shall have immediate access to Cisco software and license entitlements through software.cisco.com.

· Software Integrity – software.cisco.com ensures the integrity of Cisco software is maintained from manufacturer to hosting.

· License Management – Using the EA workspace, the customer has the capability to generate, track, and manage entitled Cisco Software Licenses without delay or interruption.

· Timely Access to Software - Ensures Cisco software products included in GEMSS are available to the customer at currently supported versions; and that patches and updates are readily available upon commercial distribution.

· Secure Role-based Access - Incorporates a flexible security design that allows the customer to control user access to the portal and its subcomponents.

6.4. Task 4 – Asset Management and Tracking Tool.

The contractor shall provide an active and operational web-based asset management tool 120 days after customer approval of Inventory Base migration. The contractor shall collaborate with DISA on behalf of the 4E Enrollee to maintain relevant and accurate inventory data in accordance with the data fields available in the asset management tool. The contractor shall be responsible for applying changes and updates to the Inventory Base into the asset management tool and for maintaining it throughout the life of this contract. The contractor shall work with end users to coordinate a process for additions, transfer, and removal of equipment in the asset management tool. The tool must provide end users on-demand reporting capability of the IB. 4E Enrollee’s require full access to all of their associated data contained within the asset management tool, (24 hours, 7 days a week, 365 days a year), unless notified otherwise by the contractor for system updates, upgrades, and/or maintenance.

The contractor shall provide notification to 4E enrollees 5 business days prior to planned system maintenance and system downtime. If system failure occurs, the contractor must notify the program manager and 4E enrollees immediately verbally and written.

The tool shall support the Cisco SW EA for the Cisco equipment maintained and supported under this agreement. Each 4E Enrollee’s information shall be stored in a separate account for each GEMSS enrollment. Account access shall be role based. The contractor shall work with the Government to establish the role-based access parameters. Upon Government request enrollee’s may be granted access and viewing rights to another enrollee’s asset management tool. Under this contract, the Government reserves the right to independently use and track its inventory using a Government owned or 3rd party provided tool besides the asset management and tracking tool provided through the EA. Operation and validation of the Government owned or 3rd party tool shall not be the responsibility of the contractor. The contractor provided asset management tool shall be the Inventory Base “inventory of record” for future Cisco Enterprise Agreements.

The contractor shall collaborate with the Government to verify, reconcile, and validate the accuracy of Inventory Base data maintained in the asset management tool.

The Contractor shall develop a migration plan to guide the Government in the transition from the legacy Inventory Collection & Reporting System (ICRS) to My Cisco Entitlements (MCE). The contractor shall deliver the plan to the Government (45) days after contract award. The contractor shall describe within the plan relevant business processes and include supporting documentation.

Enrollees shall have role-based access to the tool and be able to execute limited tasks including, inventory moves, pulling reports, and exporting data. Other tasks or edits shall be coordinated with the contractor’s asset manager for execution.

New product purchases shall be added to the asset management tool upon receipt of data from the selling Cisco partner or Cisco Sales Data. Customer requested additions shall be added within 90 days of verifying the addition is accurate. The contractor shall work with the customer to resolve any unattributed inventory reflected in the asset management tool and assign it appropriately within 30 days of the customer identifying the appliable organization. The contractor shall work with the Customer to implement a process for customer validation of all new product purchases prior to adding the product to a specified organization’s account. The validation process shall be documented in the Standard Operating Procedure (SOP) developed in support of the asset management tool.

The Contractor shall develop and maintain a SOP document to guide the Government in use of the asset management tool. The contractor shall deliver the SOP to 4E Enrollees (60) days after Inventory Collection & Reporting System (ICRS) Inventory Base migration. The contractor shall describe within the SOP relevant business processes and include supporting documentation. The contractor shall incorporate Government identified needs to promote efficient use of the tool. The contractor shall maintain the SOP current and provide a copy to the Joint Program Management Office for review prior to posting any changes to the web site.

6.4.1. Subtask 1 – Asset Management Tool Requirements.

The contractor shall provide a tool that shall be used to manage, and track Cisco hardware and software inventory covered under GEMSS. Software tracking shall include software licenses covered under this agreement and assign them to the appropriate hardware asset for new licenses deployed after contract award. The tool shall track SWSS assets and other Cisco assets the customer may purchase.

The contractor shall be responsible for implementation and quality assurance of the tool, to include but not limited to:

· process and procedures,

· data collection,

· data input and export,

· data monitoring and tracking,

· tool updates and upgrades,

· adding and removal of inventory,

· ensuring the tool is operational and readily available for use.

Cisco’s commercial asset management tool tracks and shall provide the following sales data fields, as pulled from the Sales Order which is created by the Cisco Partner that is the recipient of the Customer’s procurement document, and applicable Cisco commercial sales supporting databases:

6.4.2. Subtask 2 – Legacy ICRS Data. Legacy ICRS inventory data shall be transferred to available data fields in Cisco’s asset management tool. Migration of the ICRS IB shall not occur until the Government has approved the IB for migration. Interim or partial migrations shall not be supported. During the data migration period the asset management tool may not be accessible to the customer; while the tool is not available, upon request the Contractor shall work with the customer to provide reports or reporting capability of the customers inventory base.

6.4.3. Subtask 3 – Asset Management Support.

In coordination with customer provided names/entities, asset management support shall be provided to:

· Track and manage Cisco hardware, software, and licenses.

· Work with the customer to create and follow a standard, customer approved, Move Add Change Delete (MACD) process.

· Track Cisco assets throughout their lifecycle.

· Establish a schedule for delivery of reports, NTE monthly, reflecting the IB and business insights to enable customer validation of the IB.

· Provide use of Cisco network monitoring and orchestration software (DNA Center) at the request of the customer. DNA Center is a tool that shall monitor the network and provide real time visibility of the operating IB; DNA Center shall track hardware assets and what software is running on the hardware. While DNA Center can track more than just DNA licenses, DNA Center does not track SPNA, SPNA is only tracked through the customers software account.

· If the customer requests deployment of DNA Center, the contractor can pprovide tooling to allow development and maintenance of a comprehensive map of interconnected devices within the customer’s Cisco hardware and software environment to assist with troubleshooting and network planning.

· Coordinate with the enrollee to provide virtual training, and/or access to online training (i.e. webinars) on use of the Asset Management Tool.

Asset Manager Reporting, Analysis, and Business Review – A schedule for Asset Management Reviews shall be coordinated with the customer, NTE quarterly. The reviews shall include customer recommendations for asset and contract lifecycle management and improvement. The customer shall be able to independently access on-demand reports for; baseline IB summary reports from MCE, downloadable in .XLS or .CSV

6.5. Task 5 – Customer IB: The IB value shall be used to establish the initial inventory baseline for SW EA GEMSS. The agreed upon inventory base (as indicated below) and date of inventory base reflected is the total value of the IB based on Cisco List Price as recorded in ICRS. To qualify as a covered Product under the SW EA GEMSS package, all Cisco Products must have been purchased from authorized certified Cisco Partners and the customer must have ownership, and operations and maintenance responsibility. Covered parts must be traceable to a valid Cisco Deal ID/Sales Order number.

· DISA Inventory Base - $1.34B as of December 10, 2021

· DLA Inventory Base - $245M as of December 10, 2021

· BICES Inventory Base - $110M as of December 10, 2021

· Collection of 4th Estate Inventory Base -$250M as of March 28, 2022

6.6. Task 6 – Transferability – The following is subject to the limitations of paragraph 6.1 Task 1 GEMSS Package.

Subject to the limitations defined in section 6.1, the Government has the right to transfer assets covered under this agreement between agencies and shall have the right to transfer assets to any 4E Enrollee, DoD Military Department, or Government agency, or vendor / Third-Party Service Provider. Assets transferred to organizations not enrolled in the SW EA shall not be entitled to coverage. The contractor shall not impede the transfer between the Government agencies. The Government shall be responsible for transferring the equipment to other agencies including 4E Enrollees outside of those participating in this contract.

For Equipment transferred to a non-GEMSS SW EA Enrollee: The contractor shall remove all transferred equipment from the Enrollee’s inventory and asset management account upon receiving written notification from 4E Enrollee. 4E Enrollee request for upload into the asset management tool shall serve as written notification. Once the equipment is transferred to a non-SW EA Enrollee the equipment shall no longer receive SNTC maintenance coverage or support under the EA. The transferring GEMSS enrollee’s cost shall not be adjusted as a result of the transfer. The recipient agency shall be responsible for all future equipment support and maintenance.

For Equipment transferred to another GEMSS SW EA Enrollee: The transferring Enrollee shall notify the contractor and the gaining Enrollee shall acknowledge acceptance at which point the contractor shall facilitate an asset transfer between the two Enrollees in the asset management tool. The GEMSS SW EA Enrollee’s inventory and inventory value shall reflect the equipment transfer within 30 days of asset transfer. If both GEMSS enrollees are covered by a GEMSS enrollment that includes “all you can consume provisions”, there shall be no cost adjustment to either enrollee’s GEMSS cost associated with transfer of assets between agencies.

Transfer of equipment from a non-JELA, non-GEMSS covered infrastructure cannot be absorbed into GEMSS via inventory transfer under the unlimited consumption provision of GEMSS.

For equipment within a JELA covered infrastructure that does not move to a GEMSS enrollment via GEMSS SW EA; transfer to GEMSS for coverage can only be made via purchase of a new enrollment; it cannot transfer to an existing enrollment as growth in infrastructure covered under the unlimited consumption provision of GEMSS.

Under this agreement, the Government reserves the right to execute or enter into a different contract or agreement for GEMSS, software subscriptions, or engineering labor services outside of the Cisco SW EA contract. In good faith, all parties shall agree to engage in discussions about transitioning to a different enterprise agreement for support. All parties shall work in good faith to ensure the transition is completed within a timely manner. Transitioning from Cisco SW EA to different maintenance support agreement shall occur on or before option year renewal without any reservations from all parties involved. During this process all parties shall effectively collaborate ensuring transition of equipment and maintenance coverage.

6.7. Task 7 – Contract Information Portal.

Enrollee information related to the SW EA shall be made available in a web-based information tool to serve as:

· A user-level communications tool throughout the life of the contract providing information about the types of support available

· Contract information overview

· Detailed instructions for accessing support

· A single access point providing useful links and consolidated information from various sources pertinent to the execution of this contract

6.8. Task 8 – Contractor Program Management Plan

The contractor shall provide a contract program management plan that provides contractor’s approach, timeline, and tools to be used in support of this contract. The contractor shall provide the technical and functional support required for the management of this contract. The contractor shall provide the centralized administrative, clerical, documentation, and related functions needed to support and demonstrate completion of activities required under this contract. The contractor shall provide contract administration to include, but not limited to, reporting, analysis, and customer support interaction.

Contractor Program Management Plan due 30 days after contract award or as updated to the COR/ACOR. Project Management Support should include: Resource allocation, training, personnel, and any other efforts necessary to facilitate contract activities

6.9. Task 9 – Periodic Program Management Reviews (PMR).

The contractor shall conduct and participate in regular program reviews for the duration of this IDIQ contract. Reviews shall be held at least once a year (annually), but no more than one per quarter, as scheduled by the Government and may require local (50 miles radius of the Pentagon) travel.

Additional attendance is authorized as required by the Government and may include other DoD Agencies and related contract support personnel. The PMRs shall address but are not limited to the status of programmatic and technical progress, enrollment activities, unresolved issues, action items, and any known problems. These reviews shall take place at either the contractor provided location or a Government facility at a time determined by the Government. The meeting minutes shall accurately document the action items and substantive discussion points from the meeting. The contractor shall track action items identified at the program management reviews and shall report status to the Government. The program reviews are for mutual benefit of the contractor and the Government. Accordingly, the Contractor shall not charge the Government for participation and agrees to keep the Government’s data confidential in accordance with relevant the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) provisions.

A Joint Program Management Review (JPMR) shall be held quarterly with all enrollees at dates to be coordinated with the contractor and the Government. At the JPMR, the contractor shall present schedules, activities, status of action items, and planned activities.

An Enrollee Program Management Review (EPMR) shall be held monthly with specific Enrollees at dates to be coordinated with the contractor and the Agency Government representative. At the EPMR, the contractor shall present schedules, activities, status of action items, and planned activities. The EPMR reviews are for mutual benefit of the contractor and the Government. Accordingly, the contractor shall not charge the Government for participation and agrees to keep the Government’s data confidential in accordance with relevant FAR and DFARS provisions.

6.10. Task 10 – Program Management (PM) Office.

The contractor shall assign a Program Manager (PM) within 10 days of contract award to organize, plan, schedule, implement, control, analyze, and report on all elements of the contract. The PM shall have resources and authority to ensure efficient and timely program execution and shall be the focal point within the contractor's activity for all required program support. The PM shall be the primary contact through which communications, work assignments, and technical directions flow between the Government and the Contractor. The Contractor shall assign a designated representative to act in the absence of the PM. The PM shall be available during normal hours of operation to plan, direct, and control the overall management and operational functions specified herein. The PM information shall be provided verbally and written to the Government within 10 days of award and within 30 days of a replacement being required. The PM shall have resources and authority to ensure efficient and timely program execution and shall be the focal point within the contractor's activity for all required program support. Program Management Support should include: Resource allocation, training, personnel, and any other efforts necessary to facilitate contract activities.

The PM shall provide the following:

· Contract management and administrative oversight necessary to achieve the requirements of this contract to include, but not limited to, reporting, analysis, and customer support interaction.

· Within reasonable notice, present and discuss the status of contract activities with the Government Contracting Officer (KO) or COR/ACOR.

· Conduct and participate in PMRs.

· Centralized administrative, clerical, documentation, and related functions needed to support and demonstrate completion of activities required under this contract.

· Work with the customer and OEM to make a good faith effort to provide ad hoc data collection reporting requests if not included in the standard reporting capabilities of the asset management tool.

· Sales report of all transactions related to the IDIQ in accordance with attached template on a quarterly basis.

· Maintain archival copies of all orders for the life of the IDIQ in accordance with GSA and FAR Subpart 4.7 requirements. Copies shall be made available to the Government upon request.

6.11. Task 11 – Joint Program Management Status Report.

The contractor shall submit quarterly Joint Program Management Status Reports. Documentation shall be provided to COR/ACOR at least five (5) days before a scheduled quarterly Joint Program Management review. For meeting reviews, the contractor shall provide a summary of meetings, activities, and deliverables to include its status. Quarterly Status Report and Meeting notes shall be provided no later than (NLT) 10 days after the meeting occurrence. At a joint program level, this report shall include inventory and management analysis, including current IB value, project status, non-return RMA information and ongoing support requirements. It should reflect any significant activities affecting this contract.

6.12. Task 12 – Enrollee Program Management Status Report

The contractor shall submit monthly Enrollee Program Management Status Reports. Documentation shall be provided to COR/ACOR at least five (5) days before a scheduled monthly Enrollee Program Management review. For meeting reviews, the contractor shall provide a summary of meetings, activities, and deliverables to include its status as defined. Monthly Status Report and Meeting notes shall be provided NLT 10 days after the meeting occurrence. At an Enrollee program level, this report shall include inventory and management analysis, including current IB value, project status, non-return RMA information and ongoing support requirements. It should reflect any significant activities affecting this contract.

7. Performance Standards.

Title

Product Frequency and Remarks

The system shall have 95% availability

Reports shall be provided upon request during the transition from ICRS to MCE