Attachment_2_IDIQ_Labor_Categories.pdf

HC1047-18-R-4008

Attachment 2

MPE-CCMD NETWORK ENGINEERING SUPPORT FOR CCMDs

LABOR CATEGORIES

1. Contract Program Manager (Key Personnel): The Contract PM will oversee Contractor personnel; serve as the primary point-of-contact for matters related to Contract performance; and, brief the MNIS PMO as required by this PWS and as required by the MNIS PMO for emergent issues. Experience managing systems, network engineering, IT systems implementations or IT functions in a federal government or multinational environment.

Required Experience: Fifteen years direct experience in the last twenty years

Education: Bachelor's Degree in a relevant discipline (i.e. Computer Science, Business, Electrical Engineering, Information Technology, Finance), or equivalent. Certification as Project Management Professional (PMP), or as Defense Acquisition Workforce Improvement Act (DAWIA) Level II in Program Management, within one year of onboarding to the Contract

Security Level: Final Top Secret

2. Project Manager (may be identified as Key Personnel on individual Task Orders). Serves as the project manager for a large, complex task order (or a group of task orders) and shall assist the Program Manager in working with the Government Contracting Officer (KO) and Government management personnel. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in accordance with the task order specifications. Experience managing systems, network engineering, IT systems implementations or IT functions in a federal government or multinational environment.

Required Experience: Twelve years direct experience in the last fifteen years

Education: Bachelor's Degree in a relevant discipline (i.e. Computer Science, Business, Electrical Engineering, Finance), or equivalent. Certification as Project Management Professional (PMP), or as Defense Acquisition

Workforce Improvement Act (DAWIA) Level II in Program Management is desirable but not mandatory.

Security Level: Will be identified in the individual task orders

3. Quality Assurance Manager. Establishes and maintains a process for evaluating software and associated documentation. Determines the resources required for quality control. Maintains the level of quality throughout the software life cycle. Coordinates with Project manager to ensure problem solution and user satisfaction.

Conducts formal and informal reviews at pre-determined points throughout the development life cycle. Makes recommendations, if needed, for approval of major systems installations. Provides daily supervision and direction to support staff.

Required Experience: Ten to fifteen years direct experience in the last twenty years.

Education: Bachelor's Degree in a relevant discipline (i.e. Computer Science, Business, Electrical Engineering, Finance), or equivalent.

4. Quality Assurance Analyst. Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure Government standards/requirements are adhered to, and for progress in accordance with schedules. Coordinates with Quality Assurance Manager to ensure problem solution and user satisfaction. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates and end user representatives.

Required Experience: Five to ten years direct experience in the last fifteen years.

Education: Bachelor's Degree in a relevant discipline (i.e. Computer Science, Business, Electrical Engineering, Finance), or equivalent. With at least fifteen years of general experience of which 12 directly related experience, a degree is not required.

5. Project Control Specialist. Directs all financial management and administrative activities, such as budgeting, manpower and resource planning, and financial reporting. Performs complex evaluations of existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues which would require a report and recommend solutions. Develops work breakdown structures, prepare charts, tables, graphs and diagrams to assist in analyzing problems. Provides daily supervision and direction to staff.

Required Experience: Five to ten years direct experience.

Education: Bachelor's Degree in a relevant discipline. With at least ten years of general experience of which eight is directly related experience, a degree is not required.

6. Program Administration Specialist. Assists in the preparation of management plans and reports. Coordinates schedules to facilitate completion of proposals, contract deliverables, task order review, briefings/ presentations and IPR preparation. Performs analysis, development and review of program administrative operating procedures.

Required Experience: N/A

Education: High school diploma with vocational training desirable.

7. Functional Analyst. Analyze user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. Identifies resources required for each task.

Required Experience: Five to ten years direct experience in the last fifteen years

Education: Bachelor's Degree in a relevant discipline (i.e. Computer Science, Business, Electrical Engineering, Finance), or equivalent. With at least fifteen years of general experience of which 12 directly related

8. Senior Systems Architect. Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Identifies, assesses, and presents options for meeting the functional and technical requirements including hardware and software updates or upgrades. Responsible for developing high level system design diagrams. Ensures these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE)

Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of

Information Management (IM) solution of the application platform, across the application program interface

(API), and the external environment/software application. Ensures that the common operating environment is compliant. Evaluates analytically and systematically problems of work flows, organization and planning and develops appropriate corrective action.

Required Experience: Ten years direct experience in the last fifteen years.

Education: Advanced Degree in a relevant discipline (Computer Science, Electrical Engineering). With at least fifteen years of general experience of which 12 directly related experience, advanced degree not required.

9. Information Engineer (Intermediate). Under broad direction, designs and implements data processing systems which meet customer business needs, leads and participates in system design teams. Plans, schedules and coordinates project implementations and ensures that customer requirements are met. Assists others on technical or industry-related issues. Anticipates customer problems and recommends solutions. Applies business process improvement practices to reengineer methodologies/principles and business process modernization projects. Applies, as appropriate, activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Develops and applies organization-wide information models for use in designing and building integrated, shared software and database management systems. Constructs sound, logical business improvement opportunities consistent with corporate Information

Management guiding principles, cost savings, and open system architecture objectives. Provides daily supervision and direction to staff.

Required Experience: Five years direct experience in the last seven years.

Education: Bachelor's Degree in a related discipline. With at least ten years of general experience of which

10. Information Engineer (Associate). Under general direction, applies specialization within a line of business to provide programming and technical leadership in support to provide programming and technical leadership in support of customer needs, develops, codes, tests and implements computer programs and subsystems utilizing multiple programming languages. Leads subsystem design and participates in system design projects, assists on coding, testing, implementation, and documentation projects. Participates in implementations, major system upgrades or enhancements, and conversions. Interfaces with customers to define system requirements and priorities. Analyzes and assists others in resolving production problems, supports business studies, costing and feasibility studies and proposal preparation efforts.

Required Experience: Two to five years direct experience.

Education: Bachelor's Degree in a related discipline. With at least ten years of general experience of which

11. Computer Systems Analyst (Lead). Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinates with the Project and/or Program Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Provides daily supervision and direction to support staff.

Required Experience: Ten years direct experience in the last fifteen years.

Education: Advanced Degree in a related discipline (i.e. Computer Science, Math, Engineering). With at least ten years of general experience of which eight is directly related experience, an advanced degree is not required.

Some of the following certifications CCNA, MCSE, CompTIA A+, CISSP are desired but not mandatory.

12. Computer Systems Analyst (Intermediate). Analyzes and develops computer software possessing a wide range of capabilities, including numerous engineering, business and records management functions. Develops plans for automated information systems from project inception to conclusion. Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, analyze proposed system modifications, upgrades and new COTS.

Analyzes the problem and the information to be processed. Defines the problem, and develops system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Coordinates closely with programmers to ensure proper implementation of program and system specifications. Develops, in conjunction with functional users, system alternative solutions.

Required Experience: Five years direct experience in the last ten years.

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information systems, Math, Engineering). With at least ten years of general experience and some of the following certifications (i.e.

CCNA, MCSE, CompTIA A+, CISSP, etc.) of which eight is directly related experience, a degree is not required.

13. Senior Applications Programmer. Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency. Provides technical direction to programmers to ensure program deadlines are met.

Required Experience: Seven to ten years direct experience in the last fifteen years.

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Math, Engineering). With at least fifteen years of general experience of which ten years is directly related

14. Database Management Specialist. Provides technical expertise in the use of Database

Management Systems (DBMS). Defines file organization, indexing methods, and security procedures for specific user applications. Performs software engineering and systems analysis to support design, development, test, configuration, and integration of new or modified large-scale relational database systems. Analyzes and develops computer software processing a wide range of capabilities, including data warehouse technologies, business data model, Executive Information Management, and Decision Support System. Analyzes user interfaces, maintain hardware and software performance tuning, analyzes workload and computer usage, maintains interfaces with outside systems, and analyzes proposed system modifications, upgrades and new commercial-off-the shelf (COTS) products. Prepares required documentation, including both program-level and user level documentation. Performs database administration (DBA) services including installation, configuration, administration, performance monitoring, tuning, backup, and disaster recovery strategies for operational and developmental databases. Provides database design, client/server integration, database modeling, and support for systems under development. Coordinates functional design and system architecture issues between parties involved in the development process.

Required Experience: Three years direct experience in the last five years

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Math, Engineering). With at least ten years of general experience of which seven years is directly related

15. Operations Manager. Manages computer operations. Ensures production schedules are met. Ensures computer system resources are used effectively. Coordinates the resolution of production-related problems.

Ensures proper relationships are established between customers, teaming partners and vendors to facilitate the delivery of information technology services. Provides users with computer output. Supervises staff operations.

Required Experience: Seven years direct experience in the last ten years

Education: Associates or Bachelor's Degree in a relevant discipline. With at least ten years of general experience of which seven years is directly related experience, a degree is not required.

16. Senior Systems Administrator. Organizes and directs the configuration and operation of information management systems. Responsible for directing the work of other system administrators to provide the day-to-day system administration to include system and resource optimization, and user assistance. Conducts capacity and performance analysis, and provides system configuration change and upgrade recommendations. Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment.

Required Experience: Six years direct experience in the last eight years

Education: Associates or Bachelor's Degree in a relevant discipline. With at least ten years of general experience of which seven years is directly related experience, a degree is not required.

17. Training Specialist. Conducts the research necessary to develop and revise training courses. Develops and revises these courses and prepares appropriate training catalogs. Prepares instructor materials (course outline, background material, and training aids). Prepares student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops and seminars.

Required Experience: Five years direct experience in the last eight years.

Education: Bachelor’s Degree in a relevant discipline. With at least ten years of general experience of which eight years is directly related experience, a degree is not required.

18. Senior Hardware/Software Installation Technician (Senior Field Service Engineer). Under general direction, installs, troubleshoots, and maintains products/equipment. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the MPE customers' needs. Reads and interprets blueprints and schematic drawings to determine work required. Troubleshoots problems at MPE customer sites and communicates to the MPE Chief

Engineer. Works collaboratively with other technicians, supervisors and engineers in the MPE PMO and at customer site. Communicate functional system requirements and manage the corresponding customer expectations of the installation. Communicates functional system changes to the software group that are stated/implied by the customer. Configures/set-up system hardware and perform hardware diagnostics when problems occur.

Required Experience: Five years direct experience in the last eight years

Education: Bachelor’s Degree in a relevant discipline. With at least five years directly related experience, a degree is not required.

19. Senior Network Installation Technician (Field Service Engineer). Under general direction, inspects assembled equipment to ensure proper installation. Inspects of all operating parts to ensure proper operation within expected tolerances. Tunes and troubleshoot equipment for proper operation. Interacts with internal and external project managers during field projects. Clearly and professionally interacts with customers regarding status of commissioning. Determines tools and equipment required to perform scope of job.

Performs routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer. Assembles, aligns, and installs equipment as necessary.

Education: Bachelor’s Degree in a relevant discipline. With at least five years directly related experience, a degree is not required.

20. Computer Security Systems Specialist (Lead). Analyzes and defines security requirements for Multilevel

Security (MLS) issues. Designs, develops, engineers and implements solutions to MLS requirements.

Responsible for the implementation and development of the MLS. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analyses which also includes risk assessment. Provides daily supervision and direction to staff. Provides technical support for secure software development and integration tasks, including reviewing work products for correctness and adhering to the design concept and to user standards. Knowledgeable of

Security/Information Assurance (IA) products such as PKI, VPN, firewalls, and intrusion detection systems.

Analyzes and recommends resolution of security/IA problems on the basis of knowledge of the major IA products and services, an understanding of their limitations, and knowledge of the IA disciplines. Provides daily supervision and direction to staff.

Required Experience: Fifteen years direct experience in the last twenty years

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Math, Engineering). With at least fifteen years of general experience of which ten years is directly related

21. Computer Security Systems Specialist (Intermediate). Under general supervision, analyzes and defines security requirements for MLS issues. Designs, develops, engineers and implements solutions to MLS requirements. Gathers and organizes technical information about an organization's mission goals and needs, existing security products and ongoing programs in the MLS arena. Performs risk analyses, which also includes risk assessment. Provides technical support for secure software development and integration tasks, including reviewing work products for correctness and adhering to the design concept and to user standards.

Knowledgeable of Security/IA products such as PKI, VPN, firewalls, and intrusion detection systems. Analyzes and recommends resolution of security/IA problems on the basis of knowledge of the major IA products and services, an understanding of their limitations, and knowledge of the IA disciplines.

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Math, Engineering). With at least fifteen years of general experience of which ten years is directly related

22. Software Engineer (Lead). With minimum guidance provides top-level technical expertise, including performing in-depth and complex software systems programming and analysis. Designs architectures to include the software to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensures these systems are compatible and in compliance with the standards for open systems and DoD architectures. Determines and identifies high level functional and technical requirements based on interactions with the user community and knowledge of the enterprise architecture. Identifies, assesses, and presents options for meeting the functional and technical requirements including software updates or upgrades. Formulates and defines specifications for operating system applications or modifies and maintains existing applications using engineering releases and utilities from the manufacturer. Creates detailed design specifications for use by software development staff members. Interacts with project management to plan project schedules and technical direction. Develops software design documents and technology white papers.

Instrumental in selection of development tools. Responsible for developing high level system design diagrams and for program design, coding, testing, debugging and documentation. Instructs, directs, and checks the work of other task personnel. Instructs, directs, and checks the work of other task personnel. Responsible for quality assurance review and the evaluation of existing and new software products.

Required Experience: Twelve years direct experience in the last fifteen years

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Math, Engineering).

23. Systems Engineer (Intermediate). Under minimal direction, provides specialized expertise within multiple systems, hardware disciplines, as well as general knowledge of related disciplines, applications implications, and customer areas. Responsible for performing in-depth analysis and technical support of systems network and security products, including complex problem resolution, design, development, testing, operational integration, and user support. Assists in the planning and conversion for new hardware and security products. Maintains currency, debugs and configures related hardware and security products. Provides operating systems planning and evaluation for performance analysis, capacity planning and hardware upgrades. Works from specifications to develop or modify operating systems applications. Assists with design, coding, benchmark testing, debugging and documentation of programs. Interfaces with other system support groups to resolve problems, setting standards and improving overall efficiency of the operating system. Designs, codes, tests and implements tools for operations automation. Works on most phases of hardware and security systems programming applications, and may require instruction and guidance in other phases.

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Math, Engineering).

24. Web Architect. Designs and builds web sites using a variety of graphics software applications, techniques, and tools. Designs and develops user interface features, site animation, and special effects elements. Contributes to the design group’s efforts to enhance the look and feel of the organization’s on-line offerings. Designs the website to support the organization’s strategies and goals relative to external communications.

Required Experience: Eight years direct experience in the last ten years

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Math, Engineering). With at least fifteen years of general experience of which ten years is directly related

25. Web Designer. Designs, develops, troubleshoots, debugs, and implements software code (such as HTML, CGI and JavaScript) for components of the website. Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website. Responsible for interface implementation. Requires strong navigation and site design instincts.

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Math, Engineering). With at least five years of directly related experience, a degree is not required. Related certifications are desirable not mandatory.

26. Configuration Management Specialist (Lead). Responsible for configuration management planning.

Describes provisions for configuration identification, change control, configuration status accounting and configuration audits. Responsible for configuration planning. Identifies and maintains the original configuration of requirements documentation, design documentation, software and related documentation.

Responsible for configuration change control. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Responsible for configuration status accounting. Tracks all problems and changes in product documents and software and reports changes and current configuration. Responsible for configuration audits. Supports audits to verify that requirements of all baselines have been met by the as-built software. Supports software quality assurance process audits.

Education: Bachelor’s Degree in a relevant discipline. With at least eight years of general experience of which six years is directly related experience, a degree is not required.

27. Configuration Management Specialist (Intermediate). Responsible for configuration management planning.

Describes provisions for configuration identification, change control, configuration status accounting and configuration audits. Responsible for configuration planning. Identifies and maintains the original configuration of requirements documentation, design documentation, software, and related documentation. Responsible for configuration change control. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Responsible for configuration status accounting.

Tracks all problems and changes in product documents and software and reports changes and current configuration. Responsible for configuration audits. Supports audits to verify that requirements of all baselines have been met by the as-built software. Supports software quality assurance process audits.

Required Experience: Three years direct experience in the last five years

Education: Bachelor’s Degree in a relevant discipline. With at least five years of general experience of which three years is directly related experience, a degree is not required.

28. Network Engineer (Lead). Establishes Network information requirements using analysis of the Network engineer(s) in the development of enterprise-wide or large-scale networking infrastructure (CAN, MAN, WAN). Designs architecture to include the software, hardware and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensures these Network systems are compatible and in compliance with the standards for open systems architectures, the

Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems

Environment (OSE) reference model - as they apply to the implementation and specification of Information

Management (IM) solution of the network layers, across the application program interface (API) and the external environment/software application. Ensures that the network/transport layers of the common operating environment are compliant. Evaluates analytically and systematically problems of work flows and network usage, organization and planning and develops appropriate corrective action. Provides daily supervision and direction to staff.

Required Experience: Eight years direct experience in the last ten years.

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Network Engineering, Math). With at least twelve years of general experience of which ten years is directly related experience, a degree is not required.

29. Network Engineer (Intermediate). Under broad direction, provides technical leadership in the planning, investigation, design, and implementation of physical and logical communications solutions having network-wide impact. Provides solutions that incorporate integration of digital encoding formats, line codes, and timing concepts across engineering disciplines and environments. Influences team members, the customer, and vendors to define, analyze, and provide solutions for the customer’s voice, data, and image communications requirements. Prepares complex workprints and schematics to define and illustrate entire network structures and solutions. Identifies and recommends new design tools for use in communications projects. Evaluates projected corporate network usage and provides and implements media solutions. Participates in and influences marketing proposals and studies by providing costing models, reports, and technical solutions for network-wide projects. Identifies product modifications and influences vendors to incorporate these changes into their products. Plans, designs, and implements network managements systems to monitor, diagnose, control, and measure performance of multiple communication networks. Identifies, analyzes, and recommends new network administrative systems for entire networks to ensure accurate network inventory and timely implementation.

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Network Engineering, Math). With at least eight years of general experience of which eight years is directly

30. Subject Matter Expert (Lead): Under general direction, Develops Fiscal Year (FY) cost models and site bills for the Mission Partner Environment (MPE). Determines the number of non-users, equipment, and leased circuits at each site, as well as the workload factor for each level of MPE services (Blackbone ATM, Blackbone

IP, CUE, 4 Eyes, 6 Eyes, Etc.) for Cost Model. Develop cost recovery model for MPE based on number of existing and planned users for the FY for each MPE service and produce multiple models based on MPE planned requirements and fee recovery requirements. Builds each FY site bill cost sheet based on unique, Government agreed requirements, and develop a FY site bill summary showing user site requirements, expected

FY site revenue, and expected balance, based on projected bills. Assist with new site customer development and installations. Required support specifications include developing and maintaining MPE overview briefings and topology diagrams. Develops architectural design alternatives, equipment lists, and cost alternatives for new customer requirements. Review all MPE user site security accreditation packages and assist MPE with any technical or policy questions related to the network architectures and security accreditations. Issue all

Telecommunications Service Requests (TSRs) for circuits/trunks/links required by each MPE classified network. Tracks Telecommunications Service Requests (TSR) and telecommunications Service Orders (TSO), Network provisioning, and leased circuit order delivery. Issue telecommunication services completion reports

(In-Effect, Delayed Service, Exception) for all communication services. Perform periodic reviews of existing

MPE communication network requirements to determine validity of requirement and design solution as well as review all leased, MPE and Allied provided communications circuits and provide recommendations for changes to optimize network performance and minimize costs. Develops FY architectural topology and equipment configuration designs for MPE classified networks. Reviews and recommends new network equipment for use on MPE classified networks. Required to constantly obtain maintain and information on Allied and U.S. non-

DISA networks and topologies to determine potential use in satisfying MPE requirements. Assists in the development of future user network designs to support new and emerging MPE requirements. Support the development and maintenance of Internet Protocol (IP) and Voice-over Internet Protocol (VoIP) plans for MPE requirements. Reviews MPE security directives and make recommendations on potential changes.

Required Experience: Fifteen years direct experience in the last 20 years.

Education: Advanced degree in a relevant discipline (i.e. Computer Science, Computer Information Systems, Network Engineering, Math). With at least 18 years of general experience of which 15 years is directly related experience, an advanced degree is not required.

31. Subject Matter Expert Level (Intermediate): Under general direction, participates in all phases of computer operating/hardware systems engineering, including design, analysis, and modeling at a technical level. Analyzes computer software/hardware requirements to provide integration and implementation support. Performs operating/hardware systems engineering, including full life cycle design and development. Analyzes and documents users’ functional and data requirements. Develops site survey instruments to gather detailed user requirements and business process analysis data. Conducts functional user interviews to document functional, system, customization, and data requirements and data sources. Formulates system concepts and architecture, specifies requirements, and develops implementation approaches. Determines data requirements for internal processes and external interfaces. Develops new systems or tailors commercial products to meet user requirements. Coordinates all activities necessary to complete an engineering project or several small projects to specification and on schedule. Designs and implements VoIP/Microsoft Windows user requirements as required. Creates tactics, techniques and procedures for installing Cisco VoIP application servers. Installs, administers, manages, and maintains: Windows 2003/2008 Active Directory, Exchange 2003/2007/2010, MS

IIS, MS DN,Cisco Unified Communication Manager 4.X-.8.X, Cisco Unity Connection 8.X, Cisco Unity

5.0.1/Express (Voicemail System), Norton Virus Scan Update Server, Click to Meet, SimpleSync/UnitySync, NetScout, NTAS, Webserver, WSUS, and Sharepoint. Applies security patches to all vulnerability findings on

Windows platforms using DISA Gold Disk or manual lockdowns.

Required Experience: Eight years direct experience, in the last ten years.

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Network Engineering, Math). With at least 15 years of general experience of which 12 years is directly related

32. Subject Matter Expert (Associate). Under broad direction, provides expert support, analysis and research into especially complex problems, and processes relating to the subject matter. Serves as technical expert on high-level project teams providing technical direction, interpretation and alternatives. Thinks independently and demonstrates superior written and oral communications skills. Possesses a complete understanding and wide experience in the application of technical principles, theories, and concepts in the field. Provides technical solutions to a wide range of difficult problems. Solutions are imaginative, thorough, practicable, and consistent with organizational objectives. Works under only general direction. Independently determines and develops approach to solutions. Contributes to the completion of specific programs and projects. Expertise is in a particular area of Information Technology (e.g., Information Systems Architecture, Telecommunications

Systems Design, Architecture, Implementation, Information Systems Integration, Software Development

Methodologies, Security Engineering, Communications and Network Systems Management), or a specific functional area (e.g., finance, logistics, and operations research).

Required Experience: Five years direct experience, in the last seven years.

Education: Bachelor's Degree in a related discipline (i.e. Computer Science, Computer Information Systems, Network Engineering, Math). With at least ten years of general experience of which eight years is directly

33. SharePoint Administrator. Under general direction analyzes user needs and plans, creates, administers, and configures program SharePoint site support user requirements. Manages site collection permissions.

Identifies resources required for each task.

Required Experience: Two years direct experience.

Education: Bachelor's Degree or equivalent Computing Environment certification for SharePoint: MOS, MCSE, or MCSD.