QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

For San Antonio Security System Maintenance

1. Contract or Task Order Title: San Antonio Security System Maintenance Contract

2. Work Requirements:

· Maintain Security System – Access Control System (ACS) & Closed Circuit Television (CCTV)

3. Primary Method of Surveillance:

Defense Information Systems Agency (DISA) Computing Services (CS) datacenters provide routine and mission-critical computer processing resources and support to numerous government agencies on a fee-for-service basis, 24 hours per day, 7 days a week.

DISA’s sites are access-controlled and monitored to provide operational and mission security for customer programs and equipment. Changes in operational requirements, on-going and changing security concerns and regulations, DISA transformation initiatives, and aging systems all require that DISA continue to invest in maintaining modern, operational, secure access control systems at its facilities. Ongoing preventative and repair maintenance programs are essential to systems that are reliable and operate as designed. Modifications to the existing system may be required when operations dictate such, when equipment becomes outdated or obsolete, and when software systems are required by technology improvements or planned obsolescence of systems. Maintaining security systems that meet and exceed changing DISA security requirements is the goal of this agreement.

4. Scope of Performance:

The existing security system equipment at San Antonio requires continuous maintenance to remain functional. This contract shall provide for the on-going maintenance of the site’s physical security program, provide urgent and emergency repair requirements, and maintain the existing overall security system.

The Contractor shall provide hardware and software modifications & maintenance for Access Control System (ACS) and Closed Circuit Television (CCTV) equipment located at the DISA San Antonio facility. The contractor shall also provide parts, labor, materials, tools, equipment, services and supervision required to maintain and monitor the current system, as required.

5. Performance Standards:

· Constant 24/7 Surveillance Monitoring

· Record Keeping

· Repair when necessary

· Check-out of System

6. Acceptable Quality Level (AQL):

· 100% Maintenance Monitoring of Access Control System (ACS) and Closed Circuit Television (CCTV).

· Preventative Maintenance Services shall include all consumable parts, remedial repairs, labor, and expenses. The Contractor shall provide semi- annual (or more frequent if necessary) Preventative Maintenance Services for the access control and closed circuit television camera system to include assembly/disassembly of door controls and equipment, maintenance and routine inspection of systems hardware, setup and organization of hardware and cabling, cleaning of all camera equipment, checking of all multiplexer and Digital Voice Recorder (DVR) ports and cables, checking and testing of all batteries, checks/calibrations/adjustments on all door locksets and sensors, and review of site access control software setup and database(s) to ensure proper and efficient operation of all system components. Firmware releases to all system hardware released by the manufacturer shall be installed within a month of firmware release date (not necessarily coinciding with other annual maintenance services). Databases shall be backed up and stored in a secure offsite location at least quarterly, and shall be cleaned and optimized bi-annually by the Contractor. Preventative maintenance shall include thorough cleaning, adjustments, services, and recommendations for support of exterior camera equipment.

7. Evaluation Method:

· Preventative maintenance shall include a Premium Software Support agreement with the ACS software manufacturer. The Contractor must be an authorized representative of the ACS software, Synergistics, and must be fully trained and certified to operate and maintain that system. This Premium Software Support agreement shall include software patches and installation of such within one month of release (not necessarily coinciding with other scheduled maintenance services). The installation of these patches shall be fully tested on a non-critical test system to ensure that they are compatible with the STIGs on the operational hardware.

· The Contractor shall provide semi-annual Preventative Maintenance Services for the CCTV system to include setup and organization of hardware and cabling, cleaning of all camera equipment, checking of all multiplexer and DVR ports and cables, checking and testing of all batteries, and alignment/tweaking of cameras for proper aperture, aim, and resolution. Preventative maintenance shall include thorough cleaning, adjustments, services, and recommendations for support of interior and exterior camera equipment.

· The first Preventative Maintenance service shall be completed within sixty (60) days of contact award and again approximately every six months, as scheduled and coordinated with the site Security Manager. Semi-annually is defined as at least twice a year, generally approximately six months apart. This service shall be priced and invoiced only during the months it is actually performed.

· Preventative Maintenance services shall include a complete review and certification of the correctness of established configuration management information related to the site’s security system.

· Configuration management information shall be maintained in a secure non-public manner that protects the data from dissemination to parties without a specific need-to-know. Drawing information shall be in AutoCAD 2006 (or reverse compatible with ACAD 2006) .dwg format, scaled for overlay on facility maps. Equipment listing information shall be in Microsoft Excel 2007 .xlsx format. Other formats are not acceptable.

8. Incentives (Positive and/or Negative): None.

Enclosure 6, QASP Page 1 of 1 Pages 01Sep09/Version 1.1

Enclosure 6, QASP Page 2 of 2 Pages 01Sep09/Version 1.1