HC1028-11-T-0197.doc

Section SF 1449 - CONTINUATION SHEET

RFQ INFO SHEET

REQUEST FOR QUOTATION (RFQ)

HC1028-11-T-0197

COVER LETTER

The Government is seeking discounted pricing to obtain nonpersonal services to provide Security System Maintenance Service to the San Antonio, Texas facility as identified in the attached Performance Work Statement (PWS). The Period of Performance (POP) for this effort is a one year base with four one-year options.

Award will be made to the offeror who presents the Lowest Price Technically Acceptable (LPTA) to the Government in accordance with the criteria in the RFQ. The proposal must comply in all material respects with the requirements of the law, regulation and conditions set forth in the solicitation. The proposal must meet all mandatory solicitation requirements. The offeror must be determined responsible according to the standards of FAR Part 9, Subpart 1. The award will be a single award, with both Firm Fixed Price (FFP) and Time and Materials (T&M) type CLINs, based on the technically acceptable offer. Pricing should be based on fully burdened labor rates to perform this work.

The agency intends to award a firm-fixed price order/contract using the Lowest Price Technically acceptable methodology. The Quotes must represent best value from selection of the technically acceptable quote in accordance with the stated requirements and delivery, with lowest evaluated price. Only the lowest price quote will be sent for technical acceptance, and if accepted, no further technical review will be required.

If not accepted, the next lowest quote will be sent forward.

TECHNICAL PROPOSAL

The technical proposal should include all information you want the Government to consider/evaluate, regarding capability of your company to perform the required tasks. The proposal should address information such as personnel skills and experience, descriptions of the qualifications; level of knowledge; number of years of experience for the labor categories proposed for the potential candidates; proposed resumes management/technical approach to accomplishing these tasks; demonstrate understanding of the tasks at hand; past performance of the company for similar type work and complexity; and any additional pertinent information.

When addressing past performance/experience in the proposal, the Government considers some experience/contracts more significant than others, e.g. due to their close similarity to the requirements and the more recent nature of the past performance.

The technical proposal (including technical, management, relevant experience, past performance, and adherence to security requirements if applicable) be limited to no more than twenty (20) single-sided pages.

SUBMISSION INSTRUCTIONS

As a minimum, your pricing information should include:

--Proposed pricing for basic performance required under the Performance Work Statement (PWS). Price proposal should be submitted in Microsoft Excel and itemized by labor categories, estimated labor hours, rate, number of employees for each labor category, what percentage off of the commercial price list has been given, and total proposed cost for the requirement. For CLINs 0002 and 0003, if multiple labor categories are priced, they will be evaluated at 1 hour each per year. The Contractor shall provide annual pricing for preventative maintenance services as noted in Section 2 for base and option years at the time of the quote. An hourly rate for the Emergency Services is also required. Additional services under this contract shall be negotiated by contract modification if and when those services are required. For all labor and materials under CLIN 0003, please provide all possible labor categories/hourly rates and FFP prices for these items which the customer has determined to be potentially the items required to perform. It is the Government’s intent to request a quote each time, with the pricing to be no higher than the awarded amounts for these hours/materials.

--Proposed pricing for basic performance required under the Performance Work Statement (PWS). Price proposal should be itemized by labor categories, estimated labor hours, rate, number of employees for each labor category, total proposed cost for the requirement.

-- Bill of Materials Pricing shall be provided in the attached Excel Spreadsheet. These costs are associated with CLIN 0003 proposals.

This procurement is a 100% Small Business set-aside IAW FAR 19.502-2(a). The North American Industry Classification System (NAICS) code for this acquisition is 561621 For the purpose of this procurement the small business size standard is $12.5M.

A Site Visit will be held on Wednesday, May 10, 2011, at 10:00 am (Central Standard Time)

For information on the Place of Performance and the location of the site visit please contact:

Mr Patrick Kidwell

Patrick.kidwell@csd.disa.mil

210-925-7717

OR

Metheus Miller

Metheus.miller@csd.disa.mil

210-925-5349

**All questions entertained at the Site Visit will be recorded and questions and answers will be provided to all interest bidders at a later date.**

This procurement will be conducted entirely electronically. All information submitted must be presented in software applications which are readable by Government systems (generally, Microsoft Office such as Word, Excel, etc.). All submissions must be made to this email address: melissa.benhoff@disa.mil.

The Government reserves the right to award without discussions. Therefore, the offeror’s initial proposal shall contain the offeror’s best terms based on past performance, technical/management approach, and cost.

The Government will entertain questions on this procurement until 1:00 pm CST, Thursday, May 12, 2011. No late questions will be accepted. No questions will be accepted via phone calls. Responses to all questions posed will be provided to all interested parties.

Proposals are due by 9:00 am CST Thursday, June 2, 2011. The Government reserves the right to award without discussions.

Please send all questions/quotes to Melissa Benhoff at melissa.benhoff@disa.mil .

If you are not able to provide a proposal at this time, a NO BID RESPONSE, is required. Thank you, in advance, for your participation.

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS) as of 07 April 2011

FOR

SECURITY MAINTENANCE SERVICES

SAN ANTONIO Texas

Contract Number:

Task Order Number:

1. a. Customer Points of Contact.

Primary COR: Tuan Gormican email: tuan.gormican@csd.disa.mil 717-267-9181

b. Site POC.

Metheus Miller, Site Security Specialist

San Antonio, Texas 78226

(210) 925-5349

Metheus.Miller@csd.disa.mil

Alternate Site POC.

San Antonio, Texas 78226

2. Contract Title. Security System Maintenance Service, San Antonio, Texas

3. Background.

Defense Information Systems Agency (DISA) Computing Services (CS) datacenters provide routine and mission-critical computer processing resources and support to numerous Government agencies on a fee-for-service basis, 24 hours per day, 7 days a week.

DISA’s sites are access-controlled and monitored to provide operational and mission security for customer programs and equipment. Changes in operational requirements, on-going and changing security concerns and regulations, DISA transformation initiatives, and aging systems all require that

DISA continue to invest in maintaining modern, operational, secure access control systems at its facilities. Ongoing preventative and repair maintenance programs are essential to systems that are reliable and operate as designed. Modifications to the existing system may be required when operations dictate such, when equipment becomes outdated or obsolete, and when software systems are required by technology improvements or planned obsolescence of systems. Maintaining security systems that meet and exceed changing DISA security requirements is the goal of this agreement.

4. Objectives.

The existing security system equipment at San Antonio requires continuous maintenance to remain functional. This contract shall provide for the on-going maintenance of the site’s physical security program, provide urgent and emergency repair requirements, and maintain the existing overall security system.

5. Scope.

5.1. The Contractor shall provide hardware and software modifications & maintenance for Access Control System (ACS) and Closed Circuit Television (CCTV) equipment located at the DISA San Antonio facility. The Contractor shall also provide parts, labor, materials, tools, equipment, services and supervision required to maintain and monitor the current system.

Government-owned equipment is currently installed and operational at the site. All of the ACS, CCTV, associated equipment, and hardware such as magnetic balanced switches, electronic door strikes, panic/crash bars, push-to-exit buttons and RX switches, motion detectors, emergency backup batteries, control units, and control & power wiring for the system are also Government owned. This contract shall also service any secondary ACS system and upgrade and maintain the

CCTV system.

Contractor to validate and identify all Security equipment on Appendix A Building Layout.

Primary ACS System (current configuration)

CPU to run ACS Software with: Windows XP SP2, 20gig HD (minimum), 2.6GHz 533FSB processor (minimum), 512MB memory (minimum), 17” (minimum) flat panel monitor with 1024x768 resolution

Control Panels with controller ships - Controls zones and individual doors/RTX switches

Badge Making System: printer, software

CCTV Security Camera Systems (current configuration)

6. Performance Requirements.

The Contractor-shall provide services consisting of the following:

· Preventive Maintenance

· Emergency Maintenance Services (24x7)

· Major Repairs, Realignment & Installation of Equipment

6.1.

Preventative Maintenance (CLIN 0001, will be firm fixed price (FFP) and paid on a monthly basis) Preventative Maintenance Services shall include all consumable parts, remedial repairs, labor, and expenses. The Contractor shall provide semi- annual (or more frequent if necessary) Preventative Maintenance Services for the access control and closed circuit television camera system to include assembly/disassembly of door controls and equipment, maintenance and routine inspection of systems hardware, setup and organization of hardware and cabling, cleaning of all camera equipment, checking of all multiplexer and Digital Video Recorder (DVR) ports and cables, checking and testing of all batteries, checks/calibrations/adjustments on all door locksets and sensors, and review of site access control software setup and database(s) to ensure proper and efficient operation of all system components. Firmware releases to all system hardware released by the manufacturer shall be installed within a month of firmware release date (not necessarily coinciding with other annual maintenance services). Preventative maintenance shall include thorough cleaning, adjustments, services, and recommendations for support of exterior camera equipment.

Databases shall be backed up and stored in a secure offsite location at least quarterly, and shall be cleaned and optimized semi-annually by the Contractor.

6.1.1. Preventative maintenance shall include a Premium Software Support agreement with the ACS software manufacturer. The Contractor must be an authorized representative of the ACS software and must be fully trained and certified to operate and maintain the system. This Premium Software Support agreement shall include software patches and installation of such within one month of release (not necessarily coinciding with other scheduled maintenance services). The installation of these patches shall be fully tested on a non-critical test system to ensure that they are compatible with the STIGs on the operational hardware.

6.1.2. The Contractor shall provide semi-annual Preventative Maintenance Services for the CCTV system to include setup and organization of hardware and cabling, cleaning of all camera equipment, checking of all multiplexer and DVR ports and cables, checking and testing of all batteries, and alignment/tweaking of cameras for proper aperture, aim, and resolution. Preventative maintenance shall include thorough cleaning, adjustments, services, and recommendations for support of interior and exterior camera equipment.

6.1.3. The first Preventative Maintenance service shall be completed within sixty (60) days of contact award and again approximately every six months, as scheduled and coordinated with the site Security Manager. Semi-annually is defined as at least twice a year, generally approximately six months apart. This service shall be priced and invoiced only during the months it is actually performed.

6.1.4. Preventative Maintenance services shall include a complete review and certification of the correctness of established configuration management information related to the site’s security system.

6.1.5 Configuration Management (CM) services shall include production of updated records for installed equipment, equipment power sources, equipment operation and maintenance manuals, warranty information, and an up-to-date overlay of the security device locations and power/data communications cabling pathways on a (Government-provided) map of the facility. Overlay/map information shall be in AutoCAD 2006 or more recent .drawing format only, with the file(s) reverse compatible with AutoCAD 2006.

The Contractor shall develop a configuration management system for the integrated security system, to include a convention to name and label each device in each security subsystem. Labels shall be applied to controller enclosures reflecting the equipment that each enclosure supports.

All enclosures for power, communications, and control of security system elements shall be labeled as to purpose and what systems are routed through the enclosure. All enclosures in the facility shall be re-keyed as necessary to provide a labeled/managed keying system that accesses all security system enclosures. A single level of keying is allowable but not required.

This configuration management system shall be supported by an electronic organization tool (spreadsheet is acceptable) of the Contractor’s design that contains, at a minimum, equipment name, make, model, manufacturer, serial number if applicable, physically installed location, door or area supported, alarm modes, associated (linked) equipment, and capability information (for example, resolution and aperture of a camera, or mounting type and field-of-view for a Passive Infrared (PIR). This information may be stored in the integrated security system rather than a separate electronic tool, but must be able to be easily retrieved and saved in electronic (PDF or XLS) format (i.e., a full reporting function must exist).

The Contractor shall construct an AutoCAD overlay security layer for all security components in the supported facilities which shall include, at a minimum, equipment type, location, and label data.

Configuration management information shall be maintained in a secure non-public manner that protects the data from dissemination to parties without a specific need-to-know.

Deliverables for Preventative Maintenance Services

1. Service report on tasks performed, software and firmware releases to include Security Technical Implementation Guides (STIGs) installed, any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the Contracting Office and site Security Manager concurrently not more than 15 calendar days following the completion of Preventative Maintenance services in electronic format.

2. Updated electronic copy of configuration management information on any realigned or installed integrated security system, to include a schematic map overlay in ACAD 2006 .dwg format of the location of all installed equipment and updated equipment list.

3. Configuration Management (CM) equipment list for all ACS, CCTV, and connected IDS components.

6.2. Emergency Maintenance Service (24x7x365) (CLIN 0002 will be Time & Materials. The labor rates will be fully burdened and the hourly rates will be FFP. The T&M CLIN will be awarded at a not-to-exceed (NTE) amount. The contractor is authorized to invoice monthly for actual labor hours performed and approved parts. The COR shall review/accept all invoices for payment.)

Emergency Maintenance Services shall include all troubleshooting and repair using Government-owned inventory as well as all items covered in Preventative Maintenance Services (above). Emergency services shall be available to the Government 24 hours per day, 7 days per week, with a 4-hour response time by Contractor personnel (report to site or as directed by site representative). The mission critical role of the San Antonio Site mission requires this stringent and mandatory response time. Emergency service calls can occur at any time, on any day. The Contractor shall provide an emergency maintenance services plan to outline the following:

6.2.1. Emergency calls shall be worked continuously “around the clock” until completed.

Estimated completion date/times and progress reports shall be provided to the Security Manager at least three times per workday.

6.2.2. The Contractor shall maintain an on-hand critical spares bench stock supply of hard-to-replace equipment such as control boards and keypads to ensure that failures of this equipment can be fixed without delay. Parts required in support of emergency service calls shall be obtained in the most expedient manner available. If system failure occurs on covered equipment that requires replacement of defective part(s), the Contractor shall obtain the replacement components within eight business hours of notice from the

Government for repair actions. The Contractor shall invoice for these required parts at the

Contractors cost with the net monthly invoice.

Deliverables for Emergency Maintenance Services (24x7x365)

1. Emergency maintenance services plan to include incident report on tasks performed and any findings relating to equipment condition and/or recommendations to improve the condition of the system. This incident report deliverable shall be provided to the Contracting Office and site Facility Manager concurrently not more than 15 calendar days following the completion of Emergency Maintenance services in digital electronic format.

6.3.

Repairs, Realignments and Installation. (CLIN 0003 will be a Not to Exceed amount. All potential labor categories will be fully burdened, FFP hourly rates. Each requirement will require a fair and reasonable determination by the Contracting Officer for all proposed hours and materials and be awarded as a FFP modification based on the FFP hourly rates. Provide all possible labor categories/hourly rates and ffp prices for these items (shown in attached materials spreadsheet) which the customer has determined to be potentially the items required to perform. It will be the Government’s intent to request a quote each time, with the pricing to be no higher than the awarded amounts for these hours/materials).

In the event of new system requirements (for example, for additional system hardware, modifications to system layout due to space reallocation, or upgraded control/database software) defined by the Government, the Contractor shall prepare estimates of hardware/software cost and hours to complete such an installation. The site Security Manager and the Chief of Facilities Engineering, DISA Computing Services, shall approve all upgrade and modification requirements. The Contracting Officer shall add these requirements to the current year contract by modification of the contract before any upgrade or modification project begins. The following are examples of new system requirements anticipated to be required during the term of this agreement:

· Replacement of existing ACS and Intrusion Detection System (IDS) components (locks, proximity readers, Passive Infrared (PIR) motion sensors, balanced magnetic switches (BMS), door contacts, glass break sensors, et cetera) upon component failure or obsolescence on a one for one basis

· Additional doors to be covered by ACS (new security requirements)

· Removal of doors from ACS (removal of security requirements)

· Replacement of motion sensor Request-to-Exit (REX) motion sensors with exit card readers (modifications)

· Migration of ACS database to upgraded ACS control computers

· ACS database software upgrades required to maintain system warranty

· Upgraded controller cards required for ACS database software compatibility

· Installation of additional fixed or Pan-Tilt-Zoom (PTZ) cameras to CCTV network

· Replacement of CCTV multiplexers, controllers, or DVR to increase capabilities 6.3.1.

Firmware updates will be handled as realignment and installation maintenance service. Prior approval will be required from the Government representative to insure minimum impact on overall operations.

6.3.2.

Scheduling of equipment realignments or replacement shall be done to limit any security outages to not more than a total 4 hour outage during the switch-over, which requires the sort of pre-planning and pre-positioning of cabling that is needed to move the equipment to the more secure, reliable, or redundant location.

Deliverables for Realignment & Installation Services

1. Service report on tasks performed, software and firmware releases (to include Security Technical Implementation Guide (STIGs) installed, equipment installed and/or removed, and any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the Contracting Office and site Security Manager concurrently not more than 15 calendar days following the completion of Installation & Realignment services in electronic format.

2. Submittal information from OEM on equipment installed.

3. Updated electronic copy of configuration management information (Deliverable 5 in section 2.1 above) on any realigned or installed integrated security system, to include a schematic map overlay in AutoCAD 2006 .dwg format of the location of all installed equipment and updated equipment list. Redline changes to security system physical schematics indicating location and details of all changes completed during any Technical Requirement ordered for these services.

Note: The Government’s designated site POC for this contract is the site Security Manager, Ashley Potts (ashley.potts@csd.disa.mil, 210.925.9311)

7. Government & Contractor Furnished Facilities, Supplies, & Services

7.1. The Contractor shall supply all parts & labor to accomplish all tasks described in Section 2. Contractor personnel assigned under this contract shall be certified by the primary ACS, installation, configuration, and operator/administrator. Documentation of these certifications may be required when the Contractor personnel report to the site to perform contract duties.

7.2. The Government shall provide all parts and equipment from Government-owned inventory stocks. If the Government is unable to supply the necessary parts, the Government may direct the Contractor to provide these components. The Contractor shall provide the Government with a price for the equipment prior to acquisition of the components, either by market pricing or use of a published Government-Commercial Pricing List. The Contractor shall submit a current copy of their Government-Commercial Pricing List to the Contracting Officer during the bidding process if this option is to be used during the performance of the contract.

7.3. The Contractor shall coordinate with the site security manager for proper disposal of any removed old equipment. The Contractor shall remove all information from computer hard drives prior to releasing old equipment for disposal. The site security manager shall advise Contractor of disposal contact information.

7.4. At the time of award the Government shall provide the Contractor with electronic copies of the facility floor plans in AutoCAD 2006 “.dwg” format so that configuration management information can be overlaid. The Government will further provide updated “.dwg” drawings of the facility whenever facility modifications that change the layout are completed.

8. Site – Place of Performance

DISA San Antonio facility, San Antonio, Texas 78226.

9. Hours of Operation

All installation and preventative maintenance work will be accomplished during core hours (0700-1630, Monday-Friday). The Contractor shall coordinate with the site Security Manager for periodic preventative maintenance scheduling. Date and time of service shall be by mutual consent of the site Security Manager and the Contractor. Emergency maintenance work can occur at any time.

10. Period of Performance.

This Agreement shall have a Period of Performance (POP) consisting of one (1) base period and four (4) option years.

11. Security

Security Classification Requirements: Performance under this contract will involve access to and work in a secure area. The work to be accomplished in this contract is unclassified. Although there will be no generation, creation, processing, storage of, or access to classified material, performance under this contract may involve occasional contact with said material based on the performance location of contract tasks.

Facility Access: Unescorted access to the facilities is strictly limited to Contractor personnel who have a valid contract and a favorably completed National Agency Check with Local Record Check (NACLC) with at least an Interim Secret security clearance, or a finalized Secret security clearance (or higher). Unescorted access, and therefore facility and personnel security investigations, shall not be ordered for convenience purposes to support the performance of this contract. The Government customer may, at his discretion, assign an escort for uncleared Contractor personnel, but the Contractor is required to assume that such escort will not be provided.

Contractor personnel without a favorably completed (NACLC) shall NOT be granted access to the access-controlled locations without a Government-assigned escort.

FORMCHECKBOX

The Government customer will assign an escort for uncleared Contractor personnel.

Security escorts are not available for support of this contract. All Contractor personnel must be cleared for unescorted access.

Security escorts are temporarily available for support of this contract. All Contractor personnel must be cleared for unescorted access.

The Contractor shall be responsible to possess a National Agency Check with Local Record

Check (NACLC) or security clearance for each Contractor employee representative that will perform work under this contract, to provide for any required Computer Room and Building access.

A representative of the Government shall be on the premises during the Contractor’s performance of contract services.

Contractor Facility Security Clearance (FCL): An FCL and personnel clearances are required. If the Contractor does not currently hold such, the costs for obtaining these shall be paid or reimbursed by the Government with no markup (for example, using a dedicated cost reimbursement Contract Line Item Number (CLIN). Individual clearance investigations are intended to develop long-term, stable employee relationships. The costs for individual clearance investigations for Contractor personnel who are no longer assigned to contract performance within 1 calendar year of submittal of investigation paperwork to the clearing agency (except due to death) will be the responsibility of the Contractor and shall be recovered by the Government through reduction of payments.

No FCL is necessary for this effort. The Government shall assign security escort personnel for

Contractor personnel as needed to support the work described.

An FCL at the Secret level is necessary for this effort. The Government shall assign security escort personnel for Contractor personnel as needed to support the work described until an active FCL and Contractor clearances can be obtained. The Contractor shall immediately pursue the Facility Security Clearance at time of award.

At the time of contract award, the Contractor shall possess a current, active Facility Security

Clearance (FCL) processed by the Defense Security Service (DSS) of at least Interim Secret.

The National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry safeguards the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. DSS administers the NISP on behalf of the Department of Defense. In order to be eligible to perform ongoing services to DISA in accordance with the paragraph above, all requirements of the Industrial Security tab at http://www.dss.mil must be complete.

Statement for Position of Trust Sensitivity Designation: If this is a classified contract with FCL and personnel clearance requirements, the following sample statement is applicable. “This contract provides the following contracted personnel unescorted access to a DISA facility to perform various services. All persons performing these types of services under this contract require a favorably completed National Agency Check with Local Record Check (NACLC) and an Interim Secret clearance granted prior to performance. Required requests for investigation, for each employee without a current, favorable NACLC, will be submitted within 15 calendar days after award of the contract to the local DISA Security Manager for Interim building access determination prior to performance.”

The Contractor shall forward a Visit Authorization Letter (VAL) to the Government Representative for all employees prior to the beginning of performance. The VAL shall be on company letterhead or pre-fabricated form and contain the following information:

· Contract number with start and end dates

· Company Point of Contact (POC) and telephone number

· Government Task Monitor name and telephone number

· Complete legal name of employee(s)

· Social Security Number

· Security Clearance level, date granted, and

· Adjudication facility name, i.e. DISCO

· Type of Personnel Security Investigation (PSI) pending or completed

· Date PSI completed

Physical Security: To control unauthorized entry/penetration during the performance of this contract, the Contractor shall not prop doors open at the perimeter of the computer room controlled area. With the award of this contract, the Contractor accepts responsibility to protect the physical security of the building and prevent unauthorized entry, when prevention of such violation is under the Contractor’s control. A Security Pre-Brief of the Contractors responsibility will be provided upon contract award.

12. General Requirements

12.1 PROTECTION OF GOVERNMENT PROPERTY: The Contractor shall provide protection to

Government property to prevent damage during the period of time the property is under the control or possession of the Contractor. Safety requirements listed herein that do not concern the Contractor’s operations or services shall be deleted as mutually agreed by the Contractor and the Procurement Contracting Officer (PCO).

12.2 LOCAL SAFETY AGREEMENT: To prevent or eliminate hazardous working conditions for both Contractor and Government personnel, and to minimize Government property damage, a written agreement between the Contractor and the individual site Facility Managers establishing safeguards and procedures will be established during the orientation phase, that will be followed prior to commencement of work. The Contractor shall execute a complete safety program compliant with all DISA requirements.

12.3 ELECTRICAL SAFETY PROGRAM REQUIREMENTS: All electrical work shall follow the guidance in the DISA CD521 Electrical Safety Program. All work shall be supported by an

Energized Electrical Work Permit signed by the site Director or his/her appointed designee prior to any energized work. Ongoing, similar, and repetitive electrical work may be covered by an ongoing Permit at the discretion of the site Director.

12.4 LOCAL SAFETY REQUIREMENTS: The Contractor shall comply with all local safety requirements implemented at the installation where the work is to be accomplished provided that they do not conflict with the requirements of this Section. If conflicts arise, they shall be referred to the PCO for resolution.

12.5 SUBCONTRACTORS: The Contractor shall include a clause in all subcontractor agreements to comply with the safety provisions of this contract as applicable.

12.6 ACCIDENT/INCIDENT REPORTING AND INVESITGATIONS: The Contractor shall record and submit promptly to the Facility Manager all available facts relating to each instance of accidental damage to Government property or injury to either Government or Contractor personnel. The Contractor shall not perform any work on the damaged equipment/property until released by an authorized Government representative. If the Government elected to conduct an investigation of the accident, the Contractor shall cooperate fully and assist the

Government personnel until the investigation is completed.

13. Appendix List:

· Appendix A – Building Layout

· Appendix B – Parts Replacement Costs

-----Nothing Follows-----

Preventative Maintenance

FFP

Non-Personal Services - Preventative Maintenance Services shall include all consumable parts, remedial repairs, labor, and expenses. The Contractor shall provide semi-annual Preventative Maintenance Services for the the access control and closed circuit television camera system as stated in the PWS dated 07 April 2011.

Period of Performance is date of award through one year.

FOB: Destination

PURCHASE REQUEST NUMBER: DHQCSD11MPA0221

NET AMT

Emergency Maintenance

T&M

Emergency Services/Parts (T&M) Not to Exceed $10,000.00 - The Service Provider shall provide Emergency Maintenance Services to include all troubleshooting and repair using Government inventory as well as all items covered in Preventative Maintenance Services. Emergency services shall be available to the Government 24 hours per day, 7 days per week, with a 4-hour response time by Contractor personnel (report to site or as directed by site representative). The mission critical role of the San Antonio facility mission requires this stringent and mandatory response time.

Emergency calls shall be worked continuously “around the clock” until completed. Estimated completion date/times and progress reports shall be provided to the Security Manager at least three times per workday. Parts required in support of emergency service calls shall be obtained in the most expedient manner available. Emergency service calls can occur at any time, on any day as stated in the Performance Work Statement dated 07 April 2011.

The Contractor shall maintain an on-hand critical spares bench stock supply of hard-to-replace equipment such as control boards and keypads to ensure that failures of this equipment can be fixed without delay.

Parts required in support of emergency service calls shall be obtained in the most expedient manner available. The Service Provider shall invoice for these required parts at the Service Provider’s cost with the next monthly invoice. All expenditures made under the "Parts" line items shall be in accordance with the (SOW). The contractor shall obtain materials at the most advantageous prices available to the Government. COR must give written approval for use of funds for the Parts associated with Emergency Maintenance.

Period of Performance is date of award through one year.

Normal Core Hours - xx per hour

After Duty Hours - xx per hour

TOT ESTIMATED PRICE

CEILING PRICE

Realignment & Installation of Equip

FFP

Non-Personal Services - Not To Exceed $130,000.00. In the event of new system requirements (for example, for additional system hardware, modifications to system layout due to space reallocation, or upgraded control/database software) defined by the Government, the Contractor shall prepare estimates of hardware/software cost and hours to complete such an installation. The site Security Manager and the Chief of Facilities Engineering, DISA Computing Services, shall approve all upgrade and modification requirements. The Contracting Officer shall add these requirements to the current year contract by modification of the contract before any upgrade or modification project begins.

This service is intended for minor, routine work order system modifications only. Minor system modifications and minor, non-emergency repairs are anticipated throughout the life of the contract. The following are examples of new system requirements anticipated to be required during the term of this agreement: Replacement of existing ACS and IDS components (locks, proximity readers, PIR, BMS, etcetera) upon component failure; Additional doors to be covered by ACS (new security requirements); Removal of doors from ACS (removal of security requirements); Replacement of motion sensor Request to Exit (REX) sensors with exit card readers (modifications); Relocation of controller enclosures and interface components; Migration of ACS database to upgraded ACS control computers; ACS database software upgrades required to maintain system warranty; Installation of additional PIR motion sensors or other IDS components; Upgraded controller cards required for ACS database software compatibility; Installation of additional fixed or PTZ cameras to CCTV network; and Replacement of CCTV multiplexers, controllers, or DVR to increase capabilities.

Period of Performance is date of award through one year.

Normal Hour - $XX.XX

NET AMT

FFP

Non-Personal Services - Preventative Maintenance Services shall include all consumable parts, remedial repairs, labor, and expenses. The Contractor shall provide semi-annual Preventative Maintenance Services for the the access control and closed circuit television camera system as stated in the PWS dated 07 April 2011.

Period of Performance is one year.

NET AMT

T&M

Emergency Services/Parts (T&M) Not to Exceed $10,500.00 - The Service Provider shall provide Emergency Maintenance Services to include all troubleshooting and repair using Government inventory as well as all items covered in Preventative Maintenance Services. Emergency services shall be available to the Government 24 hours per day, 7 days per week, with a 4-hour response time by Contractor personnel (report to site or as directed by site representative). The mission critical role of the San Antonio facility mission requires this stringent and mandatory response time.

Emergency calls shall be worked continuously “around the clock” until completed. Estimated completion date/times and progress reports shall be provided to the Security Manager at least three times per workday. Parts required in support of emergency service calls shall be obtained in the most expedient manner available. Emergency service calls can occur at any time, on any day as stated in the Performance Work Statement dated 07 April 2011.

The Contractor shall maintain an on-hand critical spares bench stock supply of hard-to-replace equipment such as control boards and keypads to ensure that failures of this equipment can be fixed without delay.

Parts required in support of emergency service calls shall be obtained in the most expedient manner available. The Service Provider shall invoice for these required parts at the Service Provider’s cost with the next monthly invoice. All expenditures made under the "Parts" line items shall be in accordance with the (SOW). The contractor shall obtain materials at the most advantageous prices available to the Government. COR must give written approval for use of funds for the Parts associated with Emergency Maintenance.

Period of Performance is one year.

Normal Core Hours - xx per hour

After Duty Hours - xx per hour

FFP

Non-Personal Services - Not To Exceed $136,500.00. In the event of new system requirements (for example, for additional system hardware, modifications to system layout due to space reallocation, or upgraded control/database software) defined by the Government, the Contractor shall prepare estimates of hardware/software cost and hours to complete such an installation. The site Security Manager and the Chief of Facilities Engineering, DISA Computing Services, shall approve all upgrade and modification requirements. The Contracting Officer shall add these requirements to the current year contract by modification of the contract before any upgrade or modification project begins.

This service is intended for minor, routine work order system modifications only. Minor system modifications and minor, non-emergency repairs are anticipated throughout the life of the contract. The following are examples of new system requirements anticipated to be required during the term of this agreement: Replacement of existing ACS and IDS components (locks, proximity readers, PIR, BMS, etcetera) upon component failure; Additional doors to be covered by ACS (new security requirements); Removal of doors from ACS (removal of security requirements); Replacement of motion sensor Request to Exit (REX) sensors with exit card readers (modifications); Relocation of controller enclosures and interface components; Migration of ACS database to upgraded ACS control computers; ACS database software upgrades required to maintain system warranty; Installation of additional PIR motion sensors or other IDS components; Upgraded controller cards required for ACS database software compatibility; Installation of additional fixed or PTZ cameras to CCTV network; and Replacement of CCTV multiplexers, controllers, or DVR to increase capabilities.

Period of Performance is one year.

Normal Hour - $XX.XX

NET AMT

FFP

Non-Personal Services - Preventative Maintenance Services shall include all consumable parts, remedial repairs, labor, and expenses. The Contractor shall provide semi-annual Preventative Maintenance Services for the the access control and closed circuit television camera system as stated in the PWS dated 07 April 2011.

NET AMT

T&M

Emergency Services/Parts (T&M) Not to Exceed $11,025.00 - The Service Provider shall provide Emergency Maintenance Services to include all troubleshooting and repair using Government inventory as well as all items covered in Preventative Maintenance Services. Emergency services shall be available to the Government 24 hours per day, 7 days per week, with a 4-hour response time by Contractor personnel (report to site or as directed by site representative). The mission critical role of the San Antonio facility mission requires this stringent and mandatory response time.

Emergency calls shall be worked continuously “around the clock” until completed. Estimated completion date/times and progress reports shall be provided to the Security Manager at least three times per workday. Parts required in support of emergency service calls shall be obtained in the most expedient manner available. Emergency service calls can occur at any time, on any day as stated in the Performance Work Statement dated 07 April 2011.

The Contractor shall maintain an on-hand critical spares bench stock supply of hard-to-replace equipment such as control boards and keypads to ensure that failures of this equipment can be fixed without delay.

Parts required in support of emergency service calls shall be obtained in the most expedient manner available. The Service Provider shall invoice for these required parts at the Service Provider’s cost with the next monthly invoice. All expenditures made under the "Parts" line items shall be in accordance with the (SOW). The contractor shall obtain materials at the most advantageous prices available to the Government. COR must give written approval for use of funds for the Parts associated with Emergency Maintenance.

Period of Performance is one year.

Normal Core Hours - xx per hour

FFP

Non-Personal Services - Not To Exceed $143,325.00. In the event of new system requirements (for example, for additional system hardware, modifications to system layout due to space reallocation, or upgraded control/database software) defined by the Government, the Contractor shall prepare estimates of hardware/software cost and hours to complete such an installation. The site Security Manager and the Chief of Facilities Engineering, DISA Computing Services, shall approve all upgrade and modification requirements. The Contracting Officer shall add these requirements to the current year contract by modification of the contract before any upgrade or modification project begins.

This service is intended for minor, routine work order system modifications only. Minor system modifications and minor, non-emergency repairs are anticipated throughout the life of the contract. The following are examples of new system requirements anticipated to be required during the term of this agreement: Replacement of existing ACS and IDS components (locks, proximity readers, PIR, BMS, etcetera) upon component failure; Additional doors to be covered by ACS (new security requirements); Removal of doors from ACS (removal of security requirements); Replacement of motion sensor Request to Exit (REX) sensors with exit card readers (modifications); Relocation of controller enclosures and interface components; Migration of ACS database to upgraded ACS control computers; ACS database software upgrades required to maintain system warranty; Installation of additional PIR motion sensors or other IDS components; Upgraded controller cards required for ACS database software compatibility; Installation of additional fixed or PTZ cameras to CCTV network; and Replacement of CCTV multiplexers, controllers, or DVR to increase capabilities.

Period of Performance is one year.

NET AMT

FFP

Non-Personal Services - Preventative Maintenance Services shall include all consumable parts, remedial repairs, labor, and expenses. The Contractor shall provide semi-annual Preventative Maintenance Services for the the access control and closed circuit television camera system as stated in the PWS dated 07 April 2011.

NET AMT

T&M

Emergency Services/Parts (T&M) Not to Exceed $11,576.25 - The Service Provider shall provide Emergency Maintenance Services to include all troubleshooting and repair using Government inventory as well as all items covered in Preventative Maintenance Services. Emergency services shall be available to the Government 24 hours per day, 7 days per week, with a 4-hour response time by Contractor personnel (report to site or as directed by site representative). The mission critical role of the San Antonio facility mission requires this stringent and mandatory response time.

Emergency calls shall be worked continuously “around the clock” until completed. Estimated completion date/times and progress reports shall be provided to the Security Manager at least three times per workday. Parts required in support of emergency service calls shall be obtained in the most expedient manner available. Emergency service calls can occur at any time, on any day as stated in the Performance Work Statement dated 07 April 2011.

The Contractor shall maintain an on-hand critical spares bench stock supply of hard-to-replace equipment such as control boards and keypads to ensure that failures of this equipment can be fixed without delay.

Parts required in support of emergency service calls shall be obtained in the most expedient manner available. The Service Provider shall invoice for these required parts at the Service Provider’s cost with the next monthly invoice. All expenditures made under the "Parts" line items shall be in accordance with the (SOW). The contractor shall obtain materials at the most advantageous prices available to the Government. COR must give written approval for use of funds for the Parts associated with Emergency Maintenance.

Period of Performance is one year.

Normal Core Hours - xx per hour

FFP

Non-Personal Services - Not To Exceed $150,491.25. In the event of new system requirements (for example, for additional system hardware, modifications to system layout due to space reallocation, or upgraded control/database software) defined by…