Attachment_J5_-_Link_40_QASP_-_27_Aug_18.pdf

QASP, dated 27 Aug 2018 e

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract or Task Order Title: CONUS Optical Network Enhancement Link 40

2. Purpose: This requirement is for the Contractor to provide dark fiber, equipment, and commercial facilities to support Department of Defense (DoD) users in the Continental United States (CONUS). The requirement further defines for the Contractor to install, integrate, and test Optical Line Amplifier (OLA), Junction, and Service Delivery Node (SDN) equipment and provide Operations and Maintenance (O&M) support in commercial fiber fa-cilities. In addition, the Contractor is to provide end-to-end transmission and professional support services to include, but not limited to, Defense Information Systems Network (DISN) diversity and resiliency capabilities, system integration, and system upgrades. The Performance Task Areas from the PWS include, but are not limited to:

The Tasks to be performed under this Task Order are listed below:

Task 1 – Project Management Task 2 – Implementation of a new 100G Packet-Optical Transport Network (P-OTN) Segment Task 3 – Operation and Maintenance and Sustainment services for fiber and associated assets

This QASP provides a systematic method to evaluate performance for the stated contract. This QASP ex-plains the following:

• What will be monitored?

• How monitoring will take place.

• Who will conduct the monitoring?

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluat-ing performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. Up-dates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the origi-nal QASP and revisions shall be provided to the contractor and Government officials implementing sur-veillance activities.

3. Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

Program/Project Manager (PM) – The PM provides program oversight and supports the COR’s perfor-mance assessment activities.

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective con-tracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Contracting Officer’s Representative (COR) – The COR is responsible for providing continuous tech-nical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/sur-veillance process. The COR shall keep a Quality Assurance file that accurately documents the contrac-tor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance prob-lems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor per-formance. The COR is not empowered to make any contractual commitments or to authorize any contrac-tual change on the Government’s behalf.

4. Primary Method of Surveillance: Periodic inspection is scheduled for Task 1. There will be 100% inspection for Task 2 and Task 3.

• Task 1 – Project Management: The Contractor shall provide the program planning, design, coor-dination, control, report-ing, meetings, and reviews. The Contractor’s Comprehensive Implemen-tation Plan (CIP) (Subtask 6.1.2), which includes, among other programmatic information, an overall project plan, and milestones associated with meeting the programmatic and technical re-quirements for all Government requirements, and the Contractor’s project schedule (SubTask 6.1.2.4) shall be included in the project plan no later than 30 days after the modification is issued.

The project plan and all supporting material will be presented to the Government for inspection and will provide the Contractor and the Government the opportunity to identify any schedule or performance risks that may affect the successful outcome of the project.

• Task 2 – Implementation of a New 100G P-OTN Segment: The Contractor shall Engineer, Fur-nish, Install, Secure, and Test (EFIST) and make operational a new 100G 6500 P-OTN consisting of fiber, amplifier and SDN locations.

• Task 3 - Operation and Maintenance and Sustainment services for fiber and associated assets: The Contractor shall provide and perform all the requirements necessary for sustainment of all O&M leased fiber assets and associated co-location facilities and equipment. This entails, but may not be limited to, backbone fiber, associated co-location facilities, and end-to-end transmission for SDN including Government Furnished Equipment (GFE) within commercial and Government facilities.

Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performance surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards. The AQL performance Standard Table should be used to form the foun-dation of the COR’s inspection checklist.

5. Performance Standards:

The Contractor shall adhere to all prevailing telecommunications industry standards for the work required herein, and to any unique Government security requirements as stipulated within any attachments to the contract. Performance standards will be in accordance with the terms and conditions of the contract unless otherwise specified in this PWS.

PWS Task # Performance Standard Acceptable Quality Level

(AQL)

Method of Sur-veillance

Task 1 – Subtasks and other Deliverables identi-fied in PWS

Deliverables are submitted on time and the Contractor manages performance of the overall requirement in accordance with the schedule. Contractor en-sures performance of all tasks meet the require-ments of the PWS and standard DISA require-ments (e.g. TSRs, SCLs)..

Deliverables contain required in-formation and are delivered on time at least 90% of the time.

Revisions that occur are minor and are resolved in a satisfactory manner.

Schedules and provided imple-mentation plans are accurate 90% of the time. Issues that oc-cur are minor and are resolved in a satisfactory manner.

Periodic inspec-tion of deliverable products and ser-vices.

Task 2 – Subtasks and other Deliverables identi-fied in PWS

Deliverables are submit-ted on time and the Con-tractor manages perfor-mance of the overall re-quirement in accordance with the Project Schedule.

Contractor ensures perfor-mance of all tasks meet the requirements of the PWS and standard DISA requirements (e.g. TSRs, SCLs).

Deliverables contain required in-formation and are delivered on time at least 99.9% of the time.

Revisions that occur are minor and are resolved in a satisfactory manner.

Schedules and provided imple-mentation plans are accurate 99.9% of the time. Issues that occur are minor and are resolved in a satisfactory manner.

Periodic inspec-tion of deliverable products and ser-vices.

Task 2 – Subtasks and other Deliverables identi-fied in PWS

OLA installations will conform to accepted Tele-com practice for other in-stallations in contractor fa-cilities

All installation will be of the same quality as similar equip-ment in the same facility

100% inspection of installations will be conducted.

Task 2 – Subtasks and other Deliverables identi-fied in PWS

Testing and test data will meet manufacturers’ re-quirements to ensure the equipment functions as designed

All test data will be provided to the government engineering team and DISA Global Opera-tions Center (DGOC) for review and historical records.

The Government will perform 100% inspection of the test data to ensure it complies with equipment manufactures re-quirements.

PWS Task # Performance Standard Acceptable Quality Level

(AQL)

Method of Sur-veillance

Task 2 – Subtasks and other Deliverables identi-fied in PWS

System integration will be acceptable when the link passes the 72 hour Bit Er-ror Rate (BER) test with no errors

All test data will be provided to the government engineering team and DGOC for review prior to any service being acti-vated.

100% inspection of and acceptance of all test data prior to any ser-vice activation.

Task 2 – Subtasks and other Deliverables identi-fied in PWS

Circuit Migration will pro-ceed with minimum dis-ruption to DISA custom-ers.

No more than one circuit will be installed incorrectly causing ser-vice interruption to the end cus-tomer.

All circuit migra-tions will be mon-itored by the

DGOC.

Task 3 – Subtasks and other Deliverables identi-fied in PWS

Sustainment of fiber, colo-cation facilities, and equipment:

• System availability in accordance with PWS is 99.9%.

• Response times for ca-ble failure should occur within 2 hours.

• Repair times for fiber outages are within 8 hours.

• Response time for equipment failure within 8 hours after GNSC notification.

• Restore time for equip-ment failures at co-lo-cation facilities within 16 hours (from arrival to restoration).

Due to the critical services to be provided, performance occurs with no required re-performance or re-work 99.9%

100% Inspection

6. Documenting Performance:

Acceptable Performance.

The Government shall document positive performance. A Performance Assessment Report (PAR) tem-plate is attached (Appendix 2). Any report may become part of the supporting documentation for fixed price payments, award/incentive fee payments, Contractor Performance Assessment Reporting System (CPARS) entries, or other actions. Government acceptance of services permits the contractor to invoice for the service fee.

Unacceptable Performance.

Unacceptable contractor performance can be identified by customer complaints (Appendix 3) or upon schedule surveillance evaluations. When unacceptable performance occurs, the COR shall inform the con-tractor. This will normally be in writing unless circumstances necessitate verbal communication. The COR shall document the discussion and place it in the COR file and provide a copy to the KO.

When the COR determines formal written communication is required, the COR shall prepare a Corrective Action Report (CAR). The CAR is forwarded to the KO for dissemination to the contractor. A CAR tem-plate is attached to this QASP (Appendix 4).

The contractor shall acknowledge receipt of the CAR in writing. The CAR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CAR will also state how long after receipt the contractor has to present this corrective action plan to the KO and COR. The Government may withhold payment for ser-vices until corrective action is taken. The Government shall review the contractor's corrective action plan to determine acceptability. Upon Government acceptance of the corrected services the contractor will be permitted to invoice for the service fee.

Any CAR may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, CPARS or other actions deemed necessary by the KO.

7. Mandatory or regulatory compliance items:

The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer's Representative (COR) and the Contracting Officer (KO) will eval-uate the initial submission and will conduct ad hoc reviews of the contractor's compliance throughout the remainder of the contract. The contractor will monitor compliance as required by FAR 52.222-50, Com-bating Trafficking in Persons, and report any issues to the KO.

8. Acceptable Quality Level (AQL):

Task 1: The AQL for Task 1 is 90.0% Task 2: The AQL for Task 2 is 99.9% due to the critical services provided Task 3: The AQL for Task 3 is 99.9% due to the critical services provided

9. Evaluation Method:

All documentation will be reviewed and approved by the Government prior to construction and testing.

The Government will evaluate acceptance test results from the test set(s).

Performance monitoring results will be provided to the Government by the contractor on a monthly basis and the Government will evaluate those results for compliance.

For call outs and repairs the COR will document the time of verbal notification to the contractor. The COR will document the official time and date of notification on the Maintenance Call Record. The COR will review self-diagnostic systems logs, conduct a comparison with actual maintenance performance and otherwise verify and validate contractor performance. The contractor shall enter in the record the official time the system is restored to full operational status. The COR will confirm the date and time of problem resolution in the record.

10. Performance Rating

In evaluating the quality of contractor’s performance, the following performance ratings may be used (same as CPAR ratings).

Performance Rating Criteria

Exceptional

Performance meets contractual requirements and exceeds many to the gov-ernment’s benefits. The contractual performance of the element or sub-ele-ment being assessed was accomplished with no problems and contractor ac-tions were highly effective.

Very Good

Performance meets contractual requirements and exceeds some to the gov-ernment benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal

Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear mar-ginally effective or were not fully implemented.

Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were in-effective.

Appendix 1 - Surveillance Matrix

Performance

Standards

Acceptable Quality Levels

Methods of Calculation Surveillance Results /

Ratings

Applies to: Task Area 1 (6.1), Subtask 6.1.1 (Project Plan);

Subtask 6.1.2 (Comprehensive Implementation Plan)

Deliverables are submitted on time and the Contractor man-ages performance of the overall requirement IAW the schedule.

Contractor ensures performance of all tasks meet the require-ments of the PWS.

Deliverables contain re-quired information and are delivered on time at least 90.0% of the time. Revi-sions that occur are minor and are resolved in a satis-factory manner.

Schedules and provided im-plementation plans are accu-rate 90% of the time. Issues that occur are minor and are re-solved in a satisfactory man-ner.

Perform examinations of deliverable submitted for Subtask 6.1.1 (PP) and Subtask 6.1.2 (CIP) to determine their accu-racy and completeness (thresh-old objective is 90.0% accurate and complete only requiring minor revision

Periodic In-spection

Pass/Fail

Applies to: Task Area 2 (6.2) Subtask 6.2.1, 6.2.2, 6.2.3, 6.2.4.

Furnish, install, deliver three P- OTN SDNs and link modifica-tions/reroutes on time and IAW the specifications defined in the

PWS.

All work done by the Con-tractor under this contract shall conform to ANSI/TIA- 606-B-2012 and ANSI/TIA- 607-B-2012, all-appropriate national and local codes, all other directives referenced within the PWS, and shall conform to highest commer-cial industry standard instal-lation and repair practices.

Deliverables contain re-quired information and are delivered on time at least 99.9% of the time. Revi-sions that occur are minor and are resolved in a satis-factory manner.

Perform examinations of deliverable submitted for Task 6.2 (Insertion of Additional P-OTN Nodes) to determine op-erational readiness (thresh-old objective is 99.9% accurate and complete)

100% in-spection and ac-ceptance of capabilities IAW the

PWS

Applies to: Task Area 2 Subtask

6.2.3 Optical Equipment Testing

performed IAW the specifica-tions defined in the PWS.

All test data provided to the Government for review and ac-ceptance prior to any service be-ing activated.

Wavelength Services deliv-ered fully in compliance with PWS

Optical links pass the 72 hour Bit Error Rate (BER) testing with no errors

Perform examination of Optical Links 72 hour Test Results to deter-mine compliance with requirements of PWS.

The out-put of the test sets result report pro-vides the numeric calcu-lations that will be under examination.

100% in-spection and ac-ceptance of all test data prior to any service acti-vation

Appendix 2 – Performance Assessment Report

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER

NUMBER

2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

5. COR PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT

APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM

REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY

BOX WAS CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR

NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION

DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON

FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

16. CONTRACTOR REPRESENTATIVE REMARKS

Appendix 3 – Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUM-

BER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 – Corrective Action Report

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the defi-ciency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE