HC101310R2002_AMEND 4.doc

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 01-Mar-2010 10:00 AM to 08-Mar-2010 10:00 AM.

SUPPLIES OR SERVICES AND PRICES

SUBCLIN 001003

The CLIN extended description has changed from SWIFT BROADBAND BACKGROUND INTERNET PROTOCOL (IP) DATA (PRICED PER MEGABIT) to SWIFT BROADBAND BACKGROUND INTERNET PROTOCOL (IP) DATA (PRICED PER MEGABYTE).

SUBCLIN 001004

The CLIN extended description has changed from SWIFT BROADBAND STREAMING INTERNTE PROTOCOL (IP) - 8KBPS (PRICED PER MEGABIT) to SWIFT BROADBAND STREAMING INTERNTE PROTOCOL (IP) - 8KBPS (PRICED PER MINUTE).

SUBCLIN 001005

The CLIN extended description has changed from SWIFT BROADBAND STREAMING INTERNTE PROTOCOL (IP) - 16KBPS (PRICED PER MEGABIT) to SWIFT BROADBAND STREAMING INTERNTE PROTOCOL (IP) - 16KBPS (PRICED PER MINUTE).

SUBCLIN 001006

The CLIN extended description has changed from SWIFT BROADBAND STREAMING INTERNTE PROTOCOL (IP) - 32KBPS (PRICED PER MEGABIT) to SWIFT BROADBAND STREAMING INTERNTE PROTOCOL (IP) - 32KBPS (PRICED PER MINUTE).

SUBCLIN 001007

The CLIN extended description has changed from SWIFT BROADBAND STREAMING INTERNTE PROTOCOL (IP) - 64KBPS (PRICED PER MEGABIT) to SWIFT BROADBAND STREAMING INTERNTE PROTOCOL (IP) - 64KBPS (PRICED PER MINUTE).

SUBCLIN 001008

The CLIN extended description has changed from SWIFT BROADBAND STREAMING INTERNTE PROTOCOL (IP) - 128KBPS (PRICED PER MEGABIT) to SWIFT BROADBAND STREAMING INTERNTE PROTOCOL (IP) - 128KBPS (PRICED PER MINUTE).

SUBCLIN 001108

The CLIN description has changed from WEATHER DATA to DELETED.

The CLIN extended description has changed from GRAPHICAL FLIGHT SERVICES, WEATHER DATA (PER AIRCRAFT/MONTH) to DELETED.

SUBCLIN 001110

The CLIN description has changed from WEATHER to DELETED.

The CLIN extended description has changed from WEATHER - TEXTUAL AND GRAPHICAL WEATHER DATA (PER AIRCRAF/MONTH) to DELETED.

The following have been added by full text:

PWS VERSION 3 - 17 FEB 10

PERFORMANCE WORK STATEMENT (PWS)

as of 17 Feb 2010

1. Contracting Officer’s Representative (COR) or Task Monitors (TMs).

a. Primary COR or TM.

Department of Defense Activity Address Code (DODAAC):

TWCF Funds: F3SF55

O&M Funds: F3SF56

Scott AFB IL 62225

b. Alternate COR or TM.

O&M Funds: F3SF56

Scott AFB IL 62225

2. Contract or Task Order Title. AMC Data Link Service Provider (DSP) Contract

3. Background. The current USAF Data Link Service Provider (DSP) Contract will expire on 30 Sep 10. This solicitation will provide follow on DSP service for routing of CNS/ATM modified aircraft data link and aircraft voice radio communications between aircraft, command and control agencies, and air traffic service agencies.

4. Objectives. Air Mobility Command (AMC) and other Government agencies are continuing to expand their use of Communication Navigation Surveillance/Air Traffic Management (CNS/ATM) capabilities, data link and voice services for communications between command and control agencies, air traffic service agencies, and aircrew. These DSP service capabilities will be used to support Air Traffic Services (ATS) and Airline Operations Center (AOC) message exchanges as well as value-added services such as Digital Automatic Terminal Information Service (D-ATIS) information transmission.

4.1The objective is to acquire various services, including but not limited to:

1. Air-Ground and Ground-Air Data Link Services

2. Air-Ground and Ground-Air Voice Services

3. Ground-Ground Data Link Services

4. Value-Added Data Link and Information Services

5. Air-Ground Radio Services

6. Data Management

7. Engineering Support Services (as specified by a separate Statement of Work)

4.2 Services will be provided in support of any government aircraft under a delivery order as specified in its corresponding statement of work.

4.3 Voice services shall be provided in support of non-CNS/ATM equipped fleets and CNS/ATM aircraft that are unable to establish or maintain data link connectivity.

4.4 Most CNS/ATM aircraft are equipped with some combination of commercial High Frequency (HF), Satellite Communications (SATCOM), and Very High Frequency (VHF) Data Link Mode 2 (VDL 2) ACARS over Aviation VHF Link Control. These commercial services will be used for ATS and AOC throughout this contract. HF will be used only for AOC.

4.5 Some type of data protection/security/encryption will be required at the application level (referred to as Protected ACARS (PACARS)) for the AOC messages in the near future. However, such services will not be added to this contract until fully tested, certified, and approved as an industry standard.

5. Scope.

5.1 The following are required services under this PWS (unless noted as “optionally priced, but not evaluated”):

1) The following commercial DSP media services are required:

a. Satellite communications data link (SATCOM DL) including Aero I, Aero H, and Aero H+.

b. Very High Frequency (VHF) Data Link Mode 2 (VDL2) and VHF Data Link Aircraft Communications Addressing and Reporting System (ACARS).

c. High Frequency (HF) Data Link (HFDL) – optionally priced, but not evaluated.

2) VHF and HF legacy voice radio services for aircraft that are not equipped with data link message capabilities or when data link message exchanges are not available – optionally priced, but not evaluated.

3) Ground to ground data link processing and routing between the vendor’s network, third party DSP networks, and government designated systems via approved Department of Defense network entry points.

4) SATCOM, VHF, and HF voice/data service for crew deck and cabin users to include Aero I, Aero H, and Aero H+, Swift Broadband, Swift 64, and Mini-M.

5) Value-added data link and information services will include:

a. Monitoring, processing, conversion, and transmission of D-ATIS information to requesting aircraft.

b. Pre-departure Clearance (PDC) Service.

c. Oceanic Clearance Delivery (OCD).

d. Direct Satellite Dialing.

e. Graphical Flight Services.

f. Transmission of electronic flight plans.

6) Data management support and deliverables necessary to support individual delivery order contract activities, reporting, invoicing, and periodic reviews.

5.2 Other government-directed and approved services that change the current airborne and ground communications service baseline and require vendor engineering support and travel (not covered as part of the normal day-to-day data link and voice service tasks) will be requested by the government on a statement of work. The government contracting officer will require the vendor to provide a cost estimate for consideration and award as a separate delivery order or contract.

5.3 As new or improved aircraft communications services evolve, including but not limited to Iridium and encrypted data links, and become authorized solutions within these types of services, it is within the scope of this requirement to add them to the contract if the government identifies a valid requirement for these services. The addition of these services will be accomplished via a negotiated modification to the basic contract.

6. Performance Requirements.

AMC requires an integrated technical, business and support environment which will allow it to evolve the use and capabilities of commercial communication services as they are integrated into ongoing operations.

6.1 Task 1 - Air-Ground and Ground-Air Data Link Services

6.1.1 Subtask 1 - Aero-I SATCOM.

The vendor shall provide Inmarsat Aero-I SATCOM data link service in support of ACARS based Future Air Navigation System (FANS) operations and AOC. The Aero-I service shall be approved for ATS use by ATS providers in FANS regions.

6.1.2 Subtask 2 - Aero-H/Aero-H+ SATCOM.

The vendor shall provide Inmarsat Aero-H/Aero-H+ SATCOM data link service in support of ACARS based FANS operations and AOC. The Aero-H/Aero-H+ services shall be approved for ATS use by ATS providers in FANS regions.

6.1.3 Subtask 3 – VHF.

The vendor shall provide VHF data link service in support of ACARS based FANS operations and AOC.

6.1.4 Subtask 4 – VDL 2 ACARS over Aviation VHF Link Control (AVLC) (AOA).

The vendor shall provide VDL 2 AOA data link service in support of ACARS based FANS operations and AOC.

6.1.5 Subtask 5 – HF (Optionally priced, but not evaluated).

The vendor shall provide HF data link service in support of ACARS based AOC. Should the HF service be approved for ATS use by ATS providers in FANS regions, the Government reserves the right to use it in this manner.

6.1.6 Subtask 6 - Itinerant Rates.

AMC desires to eliminate separate billing for Itinerant Charges by incorporating additional DSPs’ service rates into this contract. This would allow aircrews to choose alternate SATCOM Ground Earth Stations (GESs) to support required command and control (C2) connectivity. It will also eliminate multiple invoices from different DSPs for use of their VDL2 or other VHF network services. Agencies will register their aircraft using the Inmarsat Registration for Service Activation of Aircraft Earth Station Form (SARF), used by Inmarsat GES operators for aircraft activation and billing purposes and will update all of the contract vendors with registered aircraft information. Contractors are to establish subcontract agreements to provide Inmarsat Aero services with all Inmarsat Service Providers, as required (such as Vizada, Xantic, France Telecom, etc.).

However, pricing for itinerant charges (charges from a non-contract Inmarsat provider) shall be processed for payment by the contractor at the direction of the government. The Government will submit invoices for itinerant charges to the contractor for payment. The contractor shall then pay the invoicing party and bill the government for the invoiced amount.

The contractor is responsible for insuring that changes within the contractor’s or subcontractor’s communications networks, which could adversely affect Government communications, are promptly reported to the Government. The Government shall not be responsible for itinerant charges resulting from the contractor’s or subcontractor’s network changes forcing aircraft to utilize Ground Earth Stations which would drive itinerant charges.

Deliverables:

Monthly Delivery Order Invoice

Monthly Invoice Supporting Documentation

Financial Status Summary (Quarterly)

Message Data (Internet Access)

Summary of VHF/HF Radio Services Table (Internet Access)

Quality Assurance Summary (Internet Access)

6.2 Task 2 - Air-Ground and Ground-Air Voice and General Data Services

6.2.1 Subtask 1 – Aero-I SATCOM.

The vendor shall provide Inmarsat Aero-I SATCOM voice service in support of ACARS based FANS operations and AOC. The Aero-I voice service shall be approved for ATS use by ATS providers in FANS regions. The voice service is intended to be used primarily for backup and non-routine communications.

6.2.2 Subtask 2 - Aero-H/Aero-H+ SATCOM.

The vendor shall provide Inmarsat Aero-H/Aero-H+ SATCOM voice service in support of ACARS based FANS operations and AOC. The Aero-H/Aero-H+ voice services shall be approved for ATS use. It is assumed that the voice service shall be used primarily for backup and non-routine communications.

6.2.3 Subtask 3 - Swift Broadband/Swift 64/Mini-M.

The vendor shall provide Inmarsat Swift Broadband/Swift 64/Mini-M SATCOM voice and data service in support of general communications requirements. It is assumed that the voice and data service shall be used primarily by cabin users and by flight deck users for backup and non-routine communications.

6.2.4 Subtask 4 - Itinerant Rates.

AMC desires to eliminate separate billing for Itinerant Charges by incorporating additional DSPs’ service rates into this contract. This would allow aircrews to choose alternate SATCOM Ground Earth Stations (GESs) to support required command and control (C2) connectivity. It will also eliminate multiple invoices from different DSPs for use of their VDL2 or other VHF network services. Agencies will register their aircraft using the Inmarsat Registration for Service Activation of Aircraft Earth Station Form (SARF), used by Inmarsat GES operators for aircraft activation and billing purposes and will update all of the contract vendors with registered aircraft information. Contractors are to establish subcontract agreements to provide Inmarsat Aero services with all Inmarsat Service Providers, as required (such as Vizada, Xantic, France Telecom, etc.).

However, pricing for itinerant charges (charges from a non-contract Inmarsat provider) shall be processed for payment by the contractor at the direction of the government. The Government will submit invoices for itinerant charges to the contractor for payment. The contractor shall then pay the invoicing party and bill the government for the invoiced amount.

The contractor is responsible for insuring that changes within the contractor’s or subcontractor’s communications networks, which could adversely affect Government communications, are promptly reported to the Government. The Government shall not be responsible for itinerant charges resulting from the contractor’s or subcontractor’s network changes forcing aircraft to utilize Ground Earth Stations which would drive itinerant charges.

Deliverables:

Monthly Delivery Order Invoice

Monthly Invoice Supporting Documentation

Financial Status Summary (Quarterly)

Message Data (Internet Access)

Summary of VHF/HF Radio Services Table (Internet Access)

Quality Assurance Summary (Internet Access)

6.3 Task 3 - Ground-Ground Data Link Services

6.3.1 Subtask 1 – Routing of ATS Messages.

The FANS ATS messages shall be successfully routed between aircraft and all FANS data link equipped ATS providers regardless of the ATS provider contracted data link services. Conversion between air/ground and ground/ground protocols is required.

6.3.2 Subtask 2 – Routing of HFDL Messages (Optionally priced, but not evaluated).

Although HFDL has been implemented on some aircraft, this media has not been approved or certified for ATS messaging. Therefore, the DSP will not forward any HFDL messages from aircraft that are addressed to air traffic services. Only HFDL AOC messages will be forwarded to the appropriate command and control agency.

6.3.3 Subtask 3 – Routing of AOC Messages.

The AOC messages shall be successfully routed between aircraft and any Government ground end systems connected to the DSP network, aircraft vendor systems, or other agency systems as specified by the customer. At a minimum, AMC AOC messages will be routed to the 618 TACC command and control systems at Scott AFB. It is also expected that some messages will be routed to test ranges and labs upon request.

Deliverables:

Monthly Delivery Order Invoice

Monthly Invoice Supporting Documentation

Financial Status Summary (Quarterly)

Message Data (Internet Access)

Summary of VHF/HF Radio Services Table (Internet Access)

Quality Assurance Summary (Internet Access)

6.4 Task 4 - Value-Added Data Link and Information Services

The contractor shall provide the Value-Added and Information Services described below when such services are specified in a delivery order.

6.4.1 Subtask 1 – Digital ATIS (D-ATIS).

The vendor shall provide worldwide Digital Automatic Terminal Information Service (D-ATIS) data conversion and data link transmission to aircraft as available and upon request. Service will include monitoring of D-ATIS data feeds and notification to the customer and D-ATIS source agency when their data feeds are down.

6.4.2 Subtask 2 – Pre-departure Clearance (PDC) Service.

The vendor shall provide a service which allows for automatic request and receipt of Air Traffic Control pre-departure clearances.

6.4.3 Subtask 3 – Oceanic Clearance Delivery (OCD).

The vendor shall provide an OCD service which provides the required clearance from the appropriate oceanic area control center (OACC) prior to reaching the oceanic boundary. At a minimum, the OCD service shall provide data link delivery of NAV CANADA clearances for the North Atlantic Tracks (NAT) routes.

6.4.4 Subtask 4 – Direct Satellite Dialing.

The vendor shall provide a one-stage dialing system to reach aircraft. Direct phone numbers are used to reach aircraft phone, fax, or PC modem. Additional security protection against unsolicited aircraft calls is required.

6.4.5 Subtask 5 – Graphical Flight Services.

The vendor shall provide access to available graphical flight services such as aircraft situation display, airport data, etc.

6.4.6 Subtask 6 – Transmission of Electronic Flight Plans.

The vendor shall provide forwarding service for transmission of electronic flight plans from command and control systems to ATS filing facilities and associated systems.

Deliverables:

Monthly Delivery Order Invoice

Monthly Invoice Supporting Documentation

Financial Status Summary (Quarterly)

Message Data (Internet Access)

Summary of VHF/HF Radio Services Table (Internet Access)

Quality Assurance Summary (Internet Access)

6.5 Task 5 - Air-Ground and Ground-Air Radio Services

6.5.1 Subtask 1 – VHF Radio Service (Optionally priced, but not evaluated).

The vendor shall provide VHF radio service. The service shall include the capability to provide telephone patches between the 618 TACC and AMC aircraft via an intermediate source 24 hours per day. The service shall also provide any air-to-ground and ground-to-air communication connectivity between the 618 TACC, in-theater Air Mobility Operations Control Centers (AMOCCs), maintenance, or meteorological service providers.

6.5.2 Subtask 2 – HF Radio Service (Optionally priced, but not evaluated).

The vendor shall provide HF radio service. The service shall include the capability to provide telephone patches between the 618 TACC and AMC aircraft via an intermediate source 24 hours per day. The service shall also provide any air-to-ground and ground-to-air communication connectivity between the 618 TACC, in-theater Air and Space Operations Centers, maintenance, or meteorological service providers.

Deliverables:

Monthly Delivery Order Invoice

Monthly Invoice Supporting Documentation

Financial Status Summary (Quarterly)

Message Data (Internet Access)

Summary of VHF/HF Radio Services Table (Internet Access)

Quality Assurance Summary (Internet Access)

6.6 Task 6 - Data Management

The vendor will provide data per delivery order to support contract activities. Information shall include, but not be limited to, the following:

6.6.1 Subtask 1 – Contract Billing Deliverables.

Billing for delivery order services will be accomplished on a monthly basis and will include but is not be limited to:

6.6.1.1 Monthly Delivery Order Invoice. The vendor will provide a cost summary of services provided under the respective delivery order itemized by Contract Line Item Number (CLIN) via an electronic media file or entry in the Wide Area Workflow application as specified on the delivery order. CLIN and Subordinate Line Item Number (SLIN) categories will include but are not limited to:

1. SATCOM Services

Aero I Data Link

Aero H Data Link

Aero H+ Data Link

Aero I Data and Voice

Aero H Data and Voice

Aero H+ Data and Voice

Swift 64 Data and Voice

Swift Broadband Data and Voice

Mini M Data and Voice

2. VHF Services

VHF ACARS Data Link

VHF Data Link Mode 2

VHF Radio Services

3. HF Services

HF Data Link

HF Radio Services

4. Value Added Services

D-ATIS

PDC

OCD

Direct Satellite Dialing

Graphical Flight Services

Transmission of Electronic Flight Plans

5. Ground Services

Gnd to Gnd Data Link

Circuit Access Fees

6.6.1.2 Monthly Invoice Supporting Documentation. The vender will provide invoice supporting documentation that summarizes and itemizes each invoice CLIN down to the individual SLIN level broken out by aircraft model and design via an electronic media file. General support items that cross two or more funding sources will be supported with different SLINs or on separate delivery orders. Invoice supporting documentation will be delivered to the government at the same time as the delivery order invoice.

Note: For AMC, costs shared across both Transportation Working Capital (TWCF) funds and Operations and Maintenance (O&M) funds will be proportioned using an 80% TWCF and 20% O&M ratio (or as specified by the contracting officer).

6.6.1.3 Rates for Communication Services. Where a choice of per aircraft or kilobit rates is applicable, the vendor will provide a tiered pricing structure with automatic price reduction thresholds, tracking, and billing. The first tier in the pricing structure will charge for actual individual aircraft tail kilobit usage. The second tier in the pricing structure will automatically be applied to individual aircraft tails when each tail reaches a kilobit threshold where a flat rate is more cost effective to the government. The third tier in the pricing structure will automatically be applied when the total kilobit level within a delivery order MDS reaches a designated threshold. The third tier rate will apply only to the specific delivery order and specific MDS within the delivery order that meets the third tier criteria. The total monthly charge for the delivery order CLIN will be capped.

The vendor will also provide a tiered pricing structure with automatic price reduction thresholds for voice and data services with per minute usage rates.

Supporting documentation will track the total kilobits (or minutes) consumed per aircraft model and design, the number of aircraft in Tier 1 and Tier 2, and if Tier 3 applies. In addition, the supporting documentation must segregate costs by media, aircraft type, aircraft registration, and message type (ATS, AOC, etc.).

6.6.2 Subtask 2 – Message Data.

The vendor will grant the government internet access to raw message traffic and data generated in compliance with this work effort for internal government analysis. This will include data used to generate the invoices and supporting documentation on the customers’ delivery orders. Message data will include but is not be limited to message aircraft model and design, media used, and source DSP network.

6.6.3 Subtask 3 – Financial Status Summary.

The contractor will track current financial data and provide to the Government on a quarterly basis to ensure both parties maintain an accurate picture of costs and funding burn rates. The summary will track both monthly and cumulative annual costs. When the vendor detects that costs begin to exceed planned expenditures or sees an obvious trend, the vendor shall notify the Government to discuss possible alternatives. The vendor will work with Government to identify a solution to keep costs within planned expenditures.

6.6.4 Subtask 4 – Engineering Services Invoices and Supporting Documentation.

Additional labor required for government approved system modifications, aircraft modification support, or development of new capabilities will be priced, approved, and awarded by the contracting officer and funded on a separate delivery order.

These delivery orders will provide separate invoices to the CLIN level and supporting documentation to the SLIN level. The vendor shall detail and account for all the technical engineering activities, labor charges, and travel requested and approved by the delivery order contracting officer that was performed during the invoice period. Supporting documents will include relevant reports on avionics qualification support performed during the period.

6.6.5 Subtask 5 – Quality of Service Data.

The vendor will track and provide the government internet access to quality of service data for their respective delivery orders. The data will include but is not limited to:

6.6.5.1 Summary of VHF/HF Radio Services Table. The vendor will provide a table that summarizes the number of VHF and HF radio contacts and phone patches made during the period by aircraft model and design, to include any relevant remarks.

6.6.5.2 Quality Assurance Summary. The vendor shall provide a summary of the quality of service for the period. In addition to service performance, the summary will highlight any service problems relevant to the delivery order and the corresponding resolution. The following areas shall be addressed:

1.

Service availability for each service - Current Month & Year to Date (YTD).

2.

FANS quality of service (Current Month & YTD):

a.

Percentage of Uplink Blocks Delivered within 2 minutes.

b.

Percentage of Uplink Blocks Delivered within 6 minutes.

c.

Percentage of Uplink Blocks Delivered within 1 minute.

d.

Percentage of Uplink Blocks Delivered within 3 minutes.

e.

Percentage of Downlink Blocks Delivered within 1 minute.

f.

Percentage of Downlink Blocks Delivered within 3 minutes.

g.

Percentage of Downlink Blocks Delivered within 30 seconds.

h.

Percentage of Downlink Blocks Delivered within 2 minutes.

i.

Percentage of Undelivered Blocks.

3.

Any other quality of service concerns affecting delivery order aircraft.

a.

New service problems and resolution by media.

b.

Unresolved service problems and status by media.

6.6.6 Subtask 6 – Contents and Delivery Media.

The Government requires electronic delivery of data. All data will be formatted using current Microsoft Office TM applications.

6.6.7 Subtask 7 – Correspondence.

Send a copy of all documents on every delivery order to:

DITCO

ATTN: Jody Renner

2300 East Drive

Scott AFB IL 62225-5406

Send copies of each delivery order’s documents and supporting monthly/periodic reports to the point of contact or office specified in each individual delivery order.

6.6.8 Subtask 8 – Duplication.

The Contractor will take care not to unnecessarily duplicate data previously procured by the Government, except to provide required copies to newly established recipients under the contract. Instances of apparent unnecessary duplication should be identified to the Data Management Officer (DMO). The Contractor is encouraged to recommend deletions, additions, substitutions, consolidations, continuity and compatibility, and use of existing contractor or subcontractor formats of data when such actions will aid the procuring agency in obtaining minimum essential data, in a timely and cost effective manner.

Deliverables:

Monthly Delivery Order Invoice

Monthly Invoice Supporting Documentation

Financial Status Summary (Quarterly)

Engineering Services Invoices and Supporting Documentation (When tasked)

Message Data (Internet Access)

Summary of VHF/HF Radio Services Table (Internet Access)

Quality Assurance Summary (Internet Access)

6.7 Task 7 - Engineering Support Services

6.7.1 Subtask 1 – Engineering Support Included within Service Rates.

The vendor shall include engineering support services under this contract for normal day-to-day tasks in the service charge rates for data and voice usage for each aircraft delivery order. Normal day-to-day tasks include but are not limited to system monitoring, network system servicing, software patches, system upgrades, scheduled and preventative maintenance, fault reporting, troubleshooting, repairs, contract required delivery order invoices, monthly reports, quality assurance reports, periodic reviews, and other similar functions needed to comply with the service performance criteria in paragraph 2.1.1 above. Normal tasks shall include but are not limited to:

6.7.1.1 Avionics Qualification and Commissioning Support. The vendor shall provide support for avionics qualification and commissioning as required in the individual task/delivery order. This may include working with aircraft integrators to gain DSP approval for initial operations on the data link networks. It may also include support for any modifications and enhancements to the avionics that would be relevant to the DSP including database changes. Support for initial activation of services (e.g. Inmarsat Aero-I) would also be included as part of this effort.

6.7.1.2 Configuration Support. The vendor shall provide the necessary support to ensure that all the relevant airborne and ground system configurations under DSP management are in place for successful routing and processing of the AMC aircraft ATS and AOC communications. This may include verification of airborne and/or ground software loads, routing tables, addresses, etc. Configuration support is expected to be a system level verification activity, no hardware or software development shall be provided under this activity.

6.7.1.3 Test Support. The government is involved in a number of ongoing research, development, test, and evaluation activities, which may require vendor support. Research activities will likely focus on AOC applications, information security, message routing, connectivity to military or USAF networks, and other issues associated with military use of commercial communication networks. At a minimum, the vendor shall provide the necessary support required for interoperability testing. Tests are expected to occur between aircraft and ground-based systems. The vendor shall also provide the necessary support required, when requested by delivery order agency, for Air Traffic Control Communications Test Facility and Avionics System Test (ACTFAST) testing at Edwards Air Force Base (AFB), CA and Reconfigurable Cockpit and Avionics Testbed (RCAT) testing operated by the Electronic Systems Center (ESC), Hanscom AFB MA.

6.7.1.4 Monitoring, Problem Identification & Resolution. The vendor shall provide the necessary support to enable each delivery order agency to monitor communication services provided. Monitoring activities may include the following: troubleshooting of air and ground-based data link systems, trend analysis, performance analysis, operational analysis, coordination with avionics vendors, ATS providers, USAF Air & Space Operations Centers, aircraft aeronautical systems wing, etc. The objective of the monitoring activity is to ensure that the delivery order aircraft are able to use the communication services at all times in a successful manner, to validate billing for budgetary purposes and usage trend analysis. Significant degradation of service (planned or unplanned) shall be immediately reported to the delivery order designated agency. The vendor shall also support the various USAF organizations (major commands, aircraft aeronautical systems wings, 618th Tanker Airlift Control Center (618 TACC), etc.) in planning communication system upgrades. This effort may include recommendations of new equipment, applications, or operations.

6.7.1.5 Industry Coordination & Support. The vendor shall provide the necessary industry support required for initiation, maintenance and improvement of communication service operations throughout the world. This activity may include preparation for, or participation in, meetings such as International Civil Aviation Organization (ICAO), Airlines Electronic Engineering Committee (AEEC), Radio Technical Commission for Aeronautics (RTCA), European Organisation for Civil Aviation Equipment (EUROCAE), Federal Aviation Administration (FAA), European Organisation for the Safety of Air Navigation (EUROCONTROL), and others as requested. At a minimum, the vendor shall support AMC in collaboration with ATS provider coordination when requested.

6.7.1.6 Data Link Technical Support. The vendor shall provide technical support via a toll free number to all Government customers supporting delivery order aircraft. This service is to be available seven days per week, 24 hours per day. Callers to this technical support line should be able to resolve technical issues regarding the service which could include issues such as: configuration and routing issues, usage or connection problems etc. For more serious technical problems that cannot be resolved over the phone, a trouble ticket system shall be used to elevate the problem to a higher technical level.

6.7.1.7 Contract Management Support. As part of the administration functions of the contract, the contractor is to provide support to the technical manager of this contract, Air Mobility Command (AMC), 618 TACC, Defense Information Technology Contracting Organization (DITCO), and any other organization involved in communication service activities. This support is to be considered part of the necessary contract management activities to ensure proper execution and administration of this contract. This should include management of technical performance on the contract, identification and resolution of technical and administrative problems, periodic reviews with individual delivery order agencies, etc.

6.7.2 Subtask 2 – Other Engineering Support.

Engineering support services (over and above day-to-day operations) such as evaluation support for engineering solutions, changes in baseline capabilities, and new capabilities directed by specific customers will be additional labor and travel costs on a firm fixed price basis. Requests for changes will be submitted as a separate Statement of Work, through the contracting officer, and require the vendor to provide a written man-hour and overall cost estimate using the contract labor rates for government approval and funding before work is accomplished. The vendor is not authorized to initiate performance or incur any cost without direction from the contracting officer.

6.7.3 Subtask 3 – Travel.

All travel is by direction and approval of the Government. Travel will be authorized via delivery order for aircraft specific support. The vendor shall obtain authorization from the Government Contracting Officer prior to initiating any travel. All travel shall be in accordance with the Federal Joint Travel Regulations (JTR). All vendor requests for travel expense reimbursement require supporting documentation for each individual traveling including a receipt for each item in excess of $75.

Deliverables:

Engineering Services Invoices and Supporting Documentation (When tasked)

Quality Assurance Summary (Internet Access)

Travel Expense Report with Copy of Receipts (Each individual claiming travel reimbursement)

7. Performance Standards.

7.1 The vendor provided air/ground media shall provide the minimum performance criteria specified in the respective International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARPs) document.

7.2 The vendor used end-to-end communications and network systems will provide the minimum performance outlined in paragraphs 7.2.1 – 7.2.4. End-to-end communications and network systems for data link messages or file transfers are defined as (1) from the aircraft transceiver to the government’s system entry point where dedicated circuits are used, or (2) from the aircraft transceiver to the VPN router connecting the vendor’s network with the government’s system entry point via the commercial Internet.

7.2.1 End-to-end round trip time for uplink blocks equal to 2 minutes for 95% of messages and 6 minutes for 99% of messages (Threshold), 1 minute for 95% of messages and 3 minutes for 99% of messages (Objective).

7.2.2 End-to-end one-way time for downlink blocks equal to 1 minute for 95% of messages and 3 minutes for 99% of messages (Threshold), 30 seconds for 95% of messages and 2 minutes for 99% of messages (Objective).

7.2.3 Undelivered blocks must be less than 1% (Threshold), less than 0.1% (Objective).

7.2.4 Service availability equal to 99.9% (Threshold), and 99.99% (Objective).

7.3 The vendor provided ground/ground, air/ground, and ground/air media and underlying network system will be Federal Aviation Administration accredited and approved, where required.

7.4 The vendor shall accomplish all transition plan work and be ready to deliver full DSP service capabilities no later than 120 calendar days after contract award. The contractor shall be prepared for final test, evaluation, and certification (FAA, ICAO, and Department of Defense/Air Force where applicable) no later than 120 calendar days after contract award.

8. Incentives. None specified.

9. Place of Performance. Place of performance will be at the vendor’s facilities. There are no scheduled travel requirements associated with this contract. As directed by the TM/COR, the contractor shall continue performance in emergency or mission essential conditions. Additionally, the contractor may be required to account for the whereabouts of their personnel should this information be requested by the TM/COR.

10. Period of Performance. 1 Oct 10 – 30 Sep 11 initial period with four 1-year options to extend period of performance to 30 Sep 15, a total of 5 years. As directed by the TM/COR, the contractor shall continue performance in emergency or mission essential conditions. Additionally, the contractor may be required to account for the whereabouts of their personnel should this information be requested by the TM/COR.

11. Delivery Schedule.

12. Security. All work will be UNCLASSIFIED.

13. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI). No GFE will be required. GFI will include: (1) government network/command and control interface system protocol and interface definitions for transmission and receipt of data link messages, text messages, and/or file transfers, (2) aircraft number listing of all aircraft covered by services, and (3) any additional information specified and needed by the vendor to provide required services.

14. Other Pertinent Information or Special Considerations. Internet TCP/IP, XML, and VPN associated protocols and technologies.

a. Identification of Possible Follow-on Work. Vendor may be tasked in a future contract modification to add an encrypted data capability for messaging between contract aircraft and their command and control agencies.

b. Identification of Potential Conflicts of…