HAP RFR Final.docx

MASSACHUSETTS DEPARTMENT OF TRANSPORTATION (MassDOT)

HIGHWAY DIVISION

10 PARK PLAZA

BOSTON, MA 02116

REQUEST FOR RESPONSE (RFR)

DOCUMENT TITLE: Highway Assistance Program Services

COMMBUYS Bid#: BD-15-1030-0H100-0H099-00000001687 Agency Document Number: MDOTBOSTON11 Release Date: 09/23/14Amended 10/10/2014

This Procurement is accordance with the World Trade Organization Procurement Agreement

Please Note: This is a single document associated with a complete Bid (also referred to as Solicitation) that can be found on www.COMMBUYS.com. All Bidders are responsible for reviewing and adhering to all information, forms and requirements for the entire Bid, which are all incorporated into the Bid. Bidders may also contact the COMMBUYS Helpdesk at COMMBUYS@state.ma.us or the COMMBUYS Helpline at 1-888-MA-STATE. The Helpline is staffed from 8:00 AM to 5:00 PM Monday through Friday Eastern Standard or Daylight time, as applicable, except on federal, state and Suffolk county holidays.

Document Sensitivity Level: High during development; Low once published. Template v 8.1

Table of Contents Page iii Document Sensitivity Level: High during development; Low once published.

RFR Introduction and General Description Procurement Scope and Description The Commonwealth of Massachusetts; Massachusetts Department of Transportation (MassDOT), Highway Division is soliciting Bidders for the acquisition of Highway Assistance Program (HAP) services. The HAP program is divided into 6 contract areas; each consisting of several patrol routes that will cover the metropolitan areas of Boston, Springfield and Worcester. This RFR pertains to ALL HAP Contract Areas. The patrol routes for each Area are defined in section 3.4 Project Areas and Service Patrol Routes and shown in accompanying maps.

Many of the patrol routes included in the contract areas may have either no breakdown lane or a permitted breakdown lane that could be used as travel lane. In order to avoid potential safety concerns related to pushing a disabled vehicle for an extended distance, the Service Provider will be required to operate a ramp truck on patrol routes having permitted breakdown lane use.

The Service Provider shall have all vehicles painted, marked, equipped and drivers trained for deployment on the designated routes on March 9, 2015.

This program will operate on selected limited access roadway segments referred to as patrol routes; provide immediate service to disabled vehicles or accidents encountered on the patrol route; identify and provide for rapid removal of abandoned motor vehicles in hazardous locations; remove debris which is or has the potential to impede traffic flow; and communicate activities, roadway impediments and traffic information to the MassDOT Highway Operation Center (HOC) in South Boston, Massachusetts. These patrol routes cover approximately 400 center-line miles of roadway which carry over four million motorists on these routes daily.

Bidders must have at a minimum, three (3) years experience in servicing disabled vehicles.

The words Service Provider and Bidder shall be synonymous.

The words Operator and Driver shall be synonymous.

Background Information The six (6) separate Highway Assistance Program contracts issued by MassDOT – Highway Division will expire on March 8, 2015. This one departmental RFR is being issued to replace the 6 separate contracts for MassDOT’s needs. Potential vendors can submit bids for one (1) or more of the six (6) separate contract areas. Any contract resulting from this bid will be open for use to MassDOT. The contract may be utilized by MassDOT – Highway Division exclusively.

Restrictions on Contract Use The Highway Assistance Program contract(s) may be used for roadway assistance activities only during the program hours of operation which are defined in section 3.2. Also, requests made by MassDOT for modified scheduling and special events. HAP vehicles will be exclusively dedicated to HAP services during the hours of HAP operation and shall not be used for other proposes during off hours.

Applicable Procurement Law This Bid is issued under the following law(s):

· MGL c. 7, § 22; c. 30, § 51, § 52; and 801 CMR 21.00 (Goods and Services) Number of awards It is anticipated that MassDOT may award up to six (6) vendors in order to receive the adequate Highway Assistance Program services needed for each of the six (6) program areas identified in the Scope of Services. This s is a target number; MassDOT may award more or fewer if it is in the best interests of the MassDOT to do so.

Adding Vendors after initial Contract award If, over the life of the Contract, MassDOT determines that additional vendors should be added, these may first be drawn from qualified companies which responded to this bid but were not awarded contracts. If necessary to meet the needs of MassDOT, the Solicitation may be reopened to obtain additional bids.

Acquisition Method(s) The acquisition method(s) to acquire Highway Assistance Program services from this Bid is a fee for service contract.

Contract Duration The contract will be for three (3) years with a start date of 03/09/15 and an end date of 03/08/18 with no options for renewal. No agreements for services may be executed after the Contract has expired.

Estimated Value of the Contract The estimated value of services resulting from this Bid is $12,000,000 for the full 3 year term of the contract.

MassDOT makes no guarantee that any commodities or services will be purchased from any Contract resulting from this Bid. Any estimates or past procurement volumes referenced in this Bid are included only for the convenience of Bidders, and are not to be relied upon as any indication of future purchase levels. The estimated value for this Bid was based on the average amount spent per year on all Highway Assistance Program Contracts by MassDOT.

ESTIMATED PROCUREMENT CALANDER

Times are Eastern Standard/Daylight Savings (US), as displayed on the COMMBUYS system clock displayed to Bidders after logging in. If there is a conflict between the dates in this Procurement Calendar and dates in the Bid’s Header, the dates in the Bid’s Header on COMMBUYS shall prevail. Bidders are responsible for checking the Bid record, including Bid Q&A, on COMMBUYS for Procurement Calendar updates.

Amendment Deadline MassDOT reserves the right to make amendments to the Bid after initial publication. It is each Bidder’s responsibility to check COMMBUYS for any amendments, addenda or modifications to this Bid, and any Bid Q&A records related to this Bid. MassDOT accepts no responsibility and will provide no accommodation to Bidders who submit a Quote based on an out-of-date Bid or on information received from a source other than COMMBUYS.

Specifications Additional required terms appear in the Appendices to this RFR.

Bidder Qualifications See Bid Response Form and follow instructions. See additional instructions under section 6, INSTRUCTIONS FOR SUBMISSION OF RESPONSES Verifying Qualifications MassDOT and the Massachusetts State Police reserve the right to investigate the qualifications of all firms under consideration and to confirm any part of the information furnished by the potential bidder, or require other evidence of managerial, financial or other capabilities which are considered necessary for the successful performance of the contract.

Service Description The selected Service Provider(s) will provide Highway Assistance Program (HAP) services to assigned patrol routes on a split-shift 40-hr/week schedule Monday thru Friday 6AM - 10AM and 3PM – 7PM. HAP Drivers will continuously patrol the assigned route until encountering an incident requiring assistance. The HAP Driver will follow appropriate life safety guidelines and make their safety and the safety of all persons at the scene a priority. The HAP Driver shall make every effort to relocate a disabled vehicle within a 5-minute window from the travel lanes to the nearest safe location (breakdown lane, shoulder, grassy area or incident management area). The HAP Driver then shall make every effort to make the vehicle safe to operate within 15 minutes.

All services and materials will be provided at no cost to the motorist. HAP Drivers will not be allowed to accept or solicit gratuities/favors of any sort, recommend towing businesses, or repair/body shop businesses. HAP Drivers found not to be compliant with these regulations may be suspended or terminated, and/or the Service Provider may be penalized or have their contract terminated.

If a disabled vehicle is not repaired within the 15-minute time frame, the motorist has the option of making his/ her own towing arrangements or the state police dispatch will be called to arrange for a tow truck. Once the scene of an incident is secured and assistance has been rendered, the HAP driver must continue on his regular patrol route unless otherwise directed by HOC or MSP. The HAP Driver may make a request to stay beyond the 15 minutes to a HOC operator, if it is determined that an unsafe or extenuating situation exists. HAP Drivers may also attempt to push or tow the vehicle to the shoulder, emergency cut out area or off at the next exit. HAP Drivers may be dispatched beyond their patrol route or be required to stay on duty beyond their normal work hours but only at the direction of a HOC dispatcher. HAP Drivers shall always follow the instructions of a HOC dispatcher or Massachusetts State Police (MSP).

The HAP Driver shall:

· Contact the HOC at the beginning of their AM and PM shifts to sign-on and at the end of their AM and PM shifts to sign-off. The sign in and sign off shall include the verification of the GPS signal and vehicle location by a HOC operator.

· Contact the HOC and report all physical assists, 1st on-scene crashes, large debris requiring removal, road impediments i.e. pot-holes and expansion joint failure which could potentially cause incidents and delays, electronic message sign malfunction and other information requiring MassDOT support. Each notification, except fuel calls will require two (2) radio transmissions; one when beginning the assist and one when completed.

· Relocate disabled vehicles from the travel lanes within a five-minute window to the nearest safe location (breakdown lane, shoulder, grassy area or incident management area). Afterwards, the HAP Driver should identify the problem and attempt to repair it as described below. The HAP Driver should limit the time to make a disabled vehicle safe to operate to a maximum of 15 minutes.

· Change, repair or inflate flat tires; give fuels or water and provide jump-starts. If the disabled vehicle cannot be repaired within the allotted time frame, the MSP should be contacted to dispatch a towing service or the motorist can use the driver’s cellular phone to make towing arrangements and notify work or a relative of the situation.

The HAP Driver cannot call or recommend a tow service to the motorist.

· Clear travel lanes of small debris and non-hazardous spills, etc. encountered on the Service Patrol Route.

· Notify the HOC when assisting/removing a vehicle in a travel lane to a safer location. Notify HOC and MSP reporting the exact location, make, model, license plate number and color.

· Call the MSP for assistance at an incident scene, report the incident to the HOC, and remain at the scene until the appropriate assistance arrives. The HAP Driver shall protect the incident scene by positioning the HAP vehicle upstream of the incident activating flashing emergency lights, setting highway flares, cones and/or assisting in traffic control if required. The HAP Driver shall follow directions of law enforcement personnel at an incident scene.

· Provide information to the HOC regarding congestion and traffic conditions during and after incidents.

· Call the HOC for significant incidents, large spilled loads or debris, fires, law enforcement situations, or towing of heavy loads and vehicles for longer distances.

· Call HOC and report the location, type and condition of injured or dead animals (deer, moose other…) to the HOC.

· Provide assistance at incident scenes until relieved.

If first on scene of a motor vehicle crash the HAP Driver shall:

· Secure the scene to insure the safety of motorists

· Notify MSP and HOC reporting the exact location, description of incident, # of travel lanes taken, injuries if any and other suitable information.

· Assist the motorist in any way appropriate until relieved.

· If HAP services are not needed upon arrival of state police at an incident, return to the patrol route as soon as possible, orienting back through the queue created by the incident.

HAP Drivers are authorized to take 3 – 15 minutes stopped periods. The stopped periods are to be taken in a safe location immediately adjacent to the assigned patrol route. The stopped periods shall be at the driver’s discretion and utilized to maintain paperwork, review supply needs and perform miscellaneous tasks associated with assigned duties.

All motorists receiving assistance shall be provided with a Highway Assistance Program Customer Satisfaction Survey Card (See Attachment D) the size of a postcard. This customer satisfaction card shall be pre-postage paid and pre-addressed for mailing to the program sponsors address currently as follows:

Mapfre/Commerce Insurance Contact Center Quality Assurance: CH-04 11 Gore Rd.

Webster, MA 01570-9944

HAP Drivers shall distribute a self-addressed Customer Satisfaction Survey Card to motorists provided an assist. The service provider(s), program supervisor shall notify MassDOT Project Manager in a timely manner when the supply is becoming low to ensure that an adequate supply is re-ordered and always available for each vehicle.

HAP Drivers shall be required to attend a meeting with MassDOT every six months. Service Provider managers shall be required to attend monthly meetings with MassDOT personnel. The equipment and minimum training requirements needed to perform these services are defined in the following sections.

Project Areas and Service Patrol Routes The Highway Assistance Program consists of six contract areas that cover major state highways.

Area 1 with accompanying Route Maps Vans (6) will operate on roadway segments of Route 128, Route 3, Route 2, and I-495 all north and west of Boston. The patrol routes for Area 1 are listed as follows with the route numbers, length of each route, start and end points and vehicle type.

Area 2 with accompanying Route Maps

Vans (4) and ramp truck (1) will operate on roadway segments of I-95/Route 128, Route 2, Route 3 and I-93 from Boston to the New Hampshire border. The patrol routes for Area 2 are listed as follows with the route numbers, length of each route, start and end points and vehicle type.

9.3 3.6 Route 1 Route 128 Carter St. Chelsea I-95 (Exit 43) I-95 Jug-handle Exit 47 (Rte 114) Van

Area 3 with accompanying Route Maps

Vans (2) and ramp trucks (3) will operate on roadway segments of 1-93, Route 3, 1-95/ Route 128, all south of Boston. The patrol routes for Area 3 are listed as follows with the route numbers, length of each route, start and end points and vehicle type.

I93 Exit 13 (Route 53) Exit 7 (I93/3 Split) Exit 7 (I93/3 Split) Exit 8 (Furnace Pkwy) Ramp-Truck

Route 24 Exit 6 (Rte 37) Exit 12 (Route 128) Exit 20 (Route 139) Exit 14 (East St) Exit 11 (Neponset St) Exit 21 (Route 128) Van

Area 4 with accompanying Route Maps

Vans (4) will operate on roadway segments of I-95 and route 24, south of Boston and sections of I-495. The patrol routes for Area 4 are listed as follows with the route numbers, length of each route, start and end points and vehicle type.

I-495 Exit 3 (Route 123) Exit 12 (Route 140) Exit 11 (Neponset St) Exit 14 (Route 1) Van

Exit 7 (I93/3 Split) Exit 20 (Route 139) Exit 8 (Furnace Pkwy) Van

Area 5 with accompanying Route Maps

Vans (4) will operate on roadway segments of I-495, I-290 and I-190 in Worcester. The patrol routes for Area 5 are listed as follows with the route numbers, length of each route, start and end points and vehicle type.

Area 6 with accompanying Route Maps

Vans (2) will operate on roadway segments on I-91, I-291 and I-391 in the Greater Springfield Area. The patrol routes are listed for Area 6 with the route numbers, start and end points and length of the routes.

I-291 I-391 Exit 49 (Ct State Line) Exit 1 (I-91) Exit 1 (I-291) Exit 17 (Rte 141) Exit 6 (Fuller Rd.)

Exit 5 (High St.)

Van

Operations Requirements The selected Service Provider(s) will provide service to assigned patrol routes during specified hours of operation as required in the contract. The Service Provider shall supply the required number of vehicles and drivers. Travel time to and from each route shall be at the Service Providers expense. Service Providers shall only be compensated for the start/end time for an assist rendered by a HAP Driver following their normal patrol shift and the assist is on a roadway covered by the program. Additional time for travel will not be compensated.

The Service Provider shall furnish all labor, materials, tools, fuel (operating as well as for motorists), equipment, operating costs, training, insurance, performance bond, overhead and incidentals as defined in the Scope of Services. A Sample cCost pProposal sheet is included within the Bid Response Form and is required. that the The Service Provider should use the cost proposal sheet as a guideline to prepare a bid cost per hour. is included in Attachment D.

Hours of Operation Normal hours of operation shall be 6:00 AM to 10:00 AM and 3:00 PM to 7:00 PM, Monday through Friday with the exception of the following holidays:

New Year’s Day Martin Luther King Day Presidents Day Memorial Day Independence Day Labor Day Veterans Day Thanksgiving Day Christmas Day Extended Hours The Service Provider may be required to temporarily reassign HAP Drivers and vehicles to cover locations outside of their assigned patrol routes or contract areas, to work weekends, holidays, special events, and during emergency situations. MassDOT will notify each service provider via email and/or phone in a timely manner and request modified HAP scheduling prior to dates of service. Compensation will be made for services outside normal hours of operations against the overtime rate, including responding to a disabled motorist on a route covered under this program while en-route home following the end of any shift.

In order to be compensated for work performed after a regular shift period, the HAP Driver must contact the HOC and report that he/she has stopped to render assistance. Dependent upon the location of the assist, MassDOT, at its discretion, will compensate the driver accordingly; otherwise travel time to/from the HAP Driver’s home, office or from an assist performed outside the normal hours of operation will be compensated for the time of the assist only and without additional compensation for travel time to the designated HAP vehicle staging or other location.

All costs for this project are assumed to be included in the hourly rate.

Attendance at meetings required by MassDOT shall be compensated at the overtime rate when the meetings fall outside of the regularly scheduled hours.

The general procedure for compensation for extended hours shall be as follows:

If a situation exists whereas a HAP Driver is involved with a disabled motorist or incident beyond regular hours of service, payment to the Service Provider will only be made for the start/end time of the assist and if the following conditions are met:

· HAP Driver is dispatched by MSP or HOC or comes upon a disabled motorist or incident at the end or following regular program hours and returning the HAP vehicle too its place of origin, or subsequent to MassDOT scheduled training AND

· HAP Driver notifies the HOC of the situation and requests approval.

· HOC approval shall be for a pre-determined time period. Any extensions shall be subject to the same approval process stated previously.

Nothing stated herein shall be construed to permit any HAP Driver to pass by any disabled motorist they see on a program covered roadway. Should a HAP Driver come upon a disabled motorist while conducting related administrative business during non-program hours, assistance will be rendered to the disabled motorist under the guidelines of this agreement.

Equipment Requirements The selected Service Provider shall provide a fleet of new vehicles large enough to transport needed onboard equipment and supplies to support the program mission for a three-year period. The Service Provider will be required to utilize a specially equipped van for twenty-two (22) routes within all areas and four (4) flat-bed tow trucks in Area 2 (1) and Area 3 (3) only.

The route number and associated vehicle types are designated in 3.4: Project Area and Service Patrol Routes.

Vehicles will be new and exclusively dedicated to HAP service during their hours of operation and shall not be used for other purposes during off hours.

Service Provider’s shall retain ownership of the vehicles at the completion of the contract term.

Ramp Truck The Service Provider will use, at minimum, new ramp vehicles with a minimum Gross Vehicle Weight Rating (GVWR) chassis of 15,00025,000 pounds, and dual wheel chassis. Wheel-Lift specifications shall have a Lift Rating of 3,000 pounds and Tow Rating of 6,250 pounds, at full extension.

The ramp trucks proposed for use in the program shall be new and be specifically equipped for incident management activities at the beginning of the contract. Ramp truck specifications shall be submitted to MassDOT for approval.

Each ramp truck shall be equipped at a minimum with the following specifications:

· 19’ 21’ Aluminum Platform 3/16” thickness, Cross-members 2 5/16” on 4 6” centers w/96” Overall Width and 91.5” Inside Width.

· Lodar wireless remote control for winch cable

· Consolidated Tilt and Full-Length Mtg. Frame

· Load Rating of 10,000 Pounds.

· Full Length Nylatron Slide Pads

· Two Lift Cylinders

· One Extension Cylinder

· Right and Left Front Chain Trays

· Front and Rear Tie-Down Slots

· Positive Bed Lock-down System

· Bed Anti-tilt Feature

· Solid Tube Side Rails

· Hydraulic Winch — 50’ w/8,000 pound rating on the first layer of cable

· Winch Clutch Release

· Winch Guide Rollers

· Winch Cable Tensioner

· Left and Right Hand illuminated Controls

· Back-up Lights

· Federal Standard 108 Lighting

· Back-up Alarm

· Hydraulic Independent Wheel — Lift System w/ Slide-in L-Bar System

· Wheel - Lift Safety Pin

· Safety Chains

· Mud Flaps

· Hydraulic Pump

· Full Height Steel Headboard

· Steel Beds painted in Black Enamel

· Heavy duty, 60+ amps alternator

· Truck mounted flashing arrow panel with In-cab remote control

· Power outlets at each end of the vehicle.

Van The Awarded Bidder shall use vans on all routes as described above. The vans shall be provided new and equipped for incident management activities at the beginning of the contract. The specifications for each van shall be submitted to MassDOT for approval. MassDOT shall approve the make, model and specifications of all equipment prior to purchase.

Each van shall include a rack system fixed to the cargo area of the van to secure equipment and supplies for travel. At a minimum, the equipment listed under patrol supplies, however, the Service Provider may provide at their own cost additional materials they believe will help improve service.

Each van shall be new and equipped, at a minimum with the following:

New model Vans will be manufacturer’s current model 2014 base. Acceptable models included, but is not limited to the following: Ford E350, GMC Savanna RWD 3500, Chevrolet Express RWD 3500, with V8 gasoline powered engine – minimum 5.3 L displacement (diesel l engine approx. 7.3L is also acceptable if available, 4X2 drive-train, automatic transmission, air conditioning, approx. 10,000 GVW, wheel base shall be a minimum 135”, full instrumentation, deluxe insulation, full interior, heavy duty, Service/Handling package. Rear door window shall be able to open or a roof vent is to be provided in the body of the van.

The minimum requirement for all wiring includes: Cross link, WGXL (or equivalent) with a temperature rating of –60 to +150. All connections are soldered connections covered by shrink tubing, with a comparable rating to the WGXL wiring. All terminals used meet current ISO standard. Wiring harnesses are enclosed in plastic, split loom casing. The split loom is secured every 10 inches with cable ties and mounted to a secure body structure. The routing of the wiring is protected by rubber grommets and is not near any heat generating devices. The minimum standard for hardware fastening is as follows: All interior hardware is grade 5 SAE with locknuts. All exterior hardware is grade 5 stainless steel. All pushing, pulling, and towing equipment is fastened with grade 8 SAE hardware with lock nuts and thread locker.

The minimum standard for all exterior exposed steel items is finished with Imron black paint to prevent corrosion. All exterior aluminum is of 6063 bright finish. Additional features include: Front push bumper, Front grill guard, 2 frame mounted Tow tow Hooks hooks (J-Hooks)on chassis, tow hitch, tow ball.

The electrical system shall include the following: Load distribution center, 2 Solenoids, engine idler, 2 - 6-18V charging gauges, transmission temp gauge, and 2 HD floor switches.

The Van shall be provided with new Emergency Lighting conforming to the following minimum requirements (Brand names/ product numbers mentioned or their equivalents are acceptable):

Front of Vehicle

Whelen SW2AAAA - Light bar is to have the following Configuration:

4 - Extended linear super-led corner amber modules 4 - Linear led amber modules 2 - Super-led white takedown lights 2 - Super-led white alley lights Setina PB400 BS aluminum bumper with crossbar pad

Mounted on top rail of push bumper will be:

Two Whelen super-led 700 series (70A02FCR) Amber led w/ clear lens Two Whelen grille-master black housing w/ swivel bracket (7EGRILB)

Mounted on bottom of rail of push bumper will be:

Pair fog lights clear halogen H3 with stone shields 55 watt Parking lamp housing -one in each housing Whelen vertex super-led amber lights (VTX609A)

Rear of Vehicle

Whelen SW2AAAA - Light bar is to have the following configuration:

4 - Extended linear super-led corner amber modules 4 - Linear led amber modules 2 - Super-led white alley lights Rear light bar to have functioning traffic advisor

Mounted under the rear light bar is to be the following:

5mm Strip-Lite brake/tail with two flash patterns (PSROOXRR) One light to be mounted under left corner of light bar One light to be mounted under right corner of light bar Lights are to be wired into the vehicle for stop/tail function Brake light housing - One (1) each housing Whelen vertex super-led red lights (VTX609R)

Mounted in each of the rear van windows shall be the following:

Whelen AvengerTM AVNS Linear Super-LED® Series with synchronize feature amber LED (AVNS2AA) Or if it is decided to use a chevron on rear of vehicle would suggest the following instead of Whelen dual avengers in rear van windows:

Whelen M7 amber/clear lens (M7AC) - one on each door Whelen M7 flange for each light

Sides of Vehicle:

Front quarter panels - One on each side M7 series linear Super-LED® surface mount (M7AC) M7 series flange

Rear mid-section of vehicle - One on each side M7 series linear Super-LED® surface mount (M7AC) M7 series flange

OR

Rear top section of vehicle - One on each side M9 series linear Super-LED® surface mount (M9AC) M9 series flange

Vehicle Color, Lettering and Markings HAP vehicles will be painted red/white as directed by MassDOT and bear the service patrol title, logos of the program sponsors (MassDOT, FHWA, the sponsor, and the service provider’s name), and vehicle identification number. Before marking the vehicles, a mockup will be provided by MassDOT to the service provider. All vehicles will be the same make/model and will be painted and lettered identically to the provided mock up. Vehicle color, lettering, and marking will be at the service provider’s expense. Upon receipt of the vehicles, the service provider shall provide MassDOT with a weekly progress report for the vehicles to be painted and marked. All costs for painting and markings shall be the responsibility of the Service Provider and included in the hourly rate.

Back up Vehicle Assuring vehicle availability during the entire service period is the responsibility of the Service Provider. Therefore, in addition to the required vehicles for each project area, the Service Provider will be required to have in addition, an identically equipped back-up vehicle available in each project area for the duration of the contract and at no additional cost to MassDOT. This includes both a van and flat-bed tow truck where required. The back-up vehicle(s) will be used when the regular, dedicated vehicle is taken out of service for any reason and will perform all the functions of a regular HAP vehicle. In case of a breakdown of the assigned patrol vehicle, the Service Provider shall deploy the back-up vehicle in service as a replacement within 30 minutes unless otherwise approved by MassDOT. The Service Provider may not be paid for the interim period. If the replacement vehicle is not in service within 30 minutes, the Service Provider may be charged liquidated damages at 2-times the hourly contract rate in one hour increments, until regular HAP service is resumed. The back-up vehicle shall be new and painted and marked identically as the regular patrol vehicle and shall meet all specifications and requirements contained in this document.

The Service Provider may be required to deploy its spare vehicle(s) in addition to the contractually required number of vehicles noted herein. Compensation will be made at the hourly bid rate. In these circumstances, MassDOT will waive all the requirements to have a back-up vehicle available in addition to the vehicles on patrol. The Service Provider will be allowed to rotate back-up vehicles in the contract area in order to distribute wear and tear evenly including vehicle mileage.

Vehicle Maintenance and Repair The Service Provider shall responsible for performing all necessary patrol vehicle maintenance outside of the service periods specified herein. Tire tread may not be less than the minimum allowed and wheels shall be aligned according to industry standards. The vehicles shall be kept neat and clean, washed, and well maintained. All necessary vehicle repairs shall be made as soon as possible. No vehicle shall be out of service for more than 5 days. Service Provider’s found non-compliant with this requirement shall be subject to a Type II Violation included within this document.

Vehicle Inspection Prior to commencement of service, MassDOT will inspect each vehicle designated for HAP services, including backup vehicles. These inspections will ensure that each vehicle meets specifications and equipment requirements and to ensure that it meets or exceeds safety requirements. MassDOT or its designees shall conduct at any time a periodic inspection of all patrol vehicles and their associated equipment, accessories and parts for unsafe or poorly maintained vehicles, or for improperly equipped vehicles and at its sole discretion, may order such vehicles removed from service and replaced at no cost to MassDOT. MassDOT may conduct both notice and no-notice inspections at its sole discretion. The Service Provider should replace vehicle(s) removed from service within one hour of receiving notification to do so from MassDOT.

Patrol Supplies Each HAP vehicle will be equipped with the following patrol supplies:

· Unleaded gasoline (5 gallons)

· Diesel fuel (5 gallons)

· gallons of water (summer only)

· Crow bars

· 18” x ½ drive Breaker Bar

· 1 fire extinguisher—(10 lb ABC)

· 1 rechargeable flashlight

· Hydraulic floor jack – 2.5 ton aluminum

· One Funnel, multipurpose, flexible sprout

· Impact Wrench - 18v battery operated (1/2” - Max Torque 145; No Load 0 - 2,400rpm; 2 x 1hr battery packs 12v mobile charger w/carrying case)

· Florescent cab lighting

· Jump Box 12/24V/ (2)22 amp hours. Minimum 4400 peak amps and minimum 500 cranking amps. 2 gauge cable, 55” cable length or equivalent.

· 36” cones (quantity- 3 in tows, 10 in vans) with two reflective stripes (min. 2” wide)

· Highway flares (min. 30 minutes)

· Lock out kit

· 3lb. drill hammer

· Red Cross approved First Aid Kit – either an OSHA approved with plastic case or the soft pack with supplies for common outdoor emergencies.

· A basic mechanics set of hand tools, including but not limited to deep well impact socket sets – ½” drive (SAE and metric) screwdrivers, pliers, and adjustable wrenches

· Portable air can – not needed if truck has a compressor

· 24” street broom

· Shovel (square-end)

· HazMat Kit (booms and pads)

· Electrical tape (20 yards)

· Duct tape (20 yards)

· Mechanics wire (20 yards)

· 1 reflective work vest (MassDOT approved)

· Gallons of speedy dry

· Life Hammer

· way SAE/Metric lug wrench

· ½” drive helper bar

· Rubber Mallet

· Hub Cap Puller

· Bolt Cutters

· Glove dispenser and latex gloves

· Current Emergency Response Guidebook (ERG) Compressed Air System for Powering Service Tools & Equipment The system shall be a year round, sub-freezing, fully operational compressed air system suitable for inflating tires, powering service tools, inflating and maintaining inflation of an air bag to be used as a jack, and other equipment. It shall include a compressor assembly, plumbing & air hose lines with coupler for an impact wrench. The air system shall be installed in the service body.

The compressor assembly shall have a capacity suitable for operation of an air impact wrench (specified elsewhere herein) at 90 psi through approximately 125 psi operating range. It shall provide a minimum of 6.6 CFM of free air at 90 psi and activate the compressor at 95 psi via a pressure switch. The system shall have an air dryer, a manually adjustable psi supply line regulator, and oilier when required and compatible. The system shall be powered by the engine of the truck. Its air tank shall be an ASME type with a pressure gauge and a minimum 8 through 20 gallon capacity. The compressor shall be located in the bed area of the service body.

The air system shall be plumbed to the front and rear of the vehicle via a suitably sized corrosion resistant semi-rigid line. Its terminus shall be a fixed, sleeve type, automatic shut off quick coupler, location to be finalized with the HAP program coordinator or inspector. The system shall include a minimum 25 foot long flexible air hose. The hose shall be oil resistant, pliable in sub-zero temperatures (approx. -20 ºF), rated for a psi exceeding the maximum psi output of the compressor, and have a like quick coupler to that stated previously with a mating plug on the opposite end The air system shall include an air impact wrench, operable with the components specified previously herein on a minimum 90 psi pressure. It shall be rated for an approximate 425 lb-ft maximum torque, 4.2-6.0 avg. CFM, and a 9/16" bolt capacity. It shall provide approximately 1300 blows per minute and have a ½ inch square drive and a mating quick coupler plug specified previously.

The system shall also include air bag(s) to be utilized to jack up vehicles when necessary. Minimum inflated height: 18", maximum deflated height: 6".

Communications MassDOT is building an Advanced Traffic Management System (ATMS) that will include enhanced communications with all MassDOT operations programs. Other new technologies may become available over the course of the contract that MassDOT may consider deploying in support of this program. Upon rollout of this system or new technologies, Service Providers may be required to adapt their services to these new technologies and/or operating system(s) as they come on-line. MassDOT will notify Service Providers of updated technologies as they become available.

Radios Each patrol vehicle, including back-up vehicles, shall be equipped with a portable 800 MHz licensed radios that will communicate with a talk group programmed by the Massachusetts State Police. The radios will enable the drivers to communicate with the State Police, other patrol vehicles within their contract area, MassDOT and the HOC. Where mobile radio installations are necessary to ensure proper communication with State Police and HOC, MassDOT will ensure their installation. The radios will be provided to the Service Provider at no cost. All costs for installation of radios will be at the Service Provider’s expense and shall be included in the hourly rate.

Cellular telephones Each patrol vehicle, including back-up vehicles, shall be equipped with a cellular telephone capable of receiving incoming and placing outgoing calls, and with push-to-talk capability for communicating with the MassDOT network. Any motorist being assisted shall be allowed to use the HAP Driver’s cellular phone to make towing arrangements and/or notify work or a relative of the situation. The Service Provider shall be responsible for all the fixed and recurring costs associated with the cellular telephones throughout the term of this contract. The Service Provider shall obtain and maintain all necessary licenses. All costs for cellular phones shall be included in the hourly rate.

Global Positioning System (GPS) Devices The Service Provider shall purchase and install hard wired GPS devices in each HAP program vehicle. The type, make and model of the GPS device shall be provided to the Service Provider by MassDOT and shall be compatible with the current MassDOT GPS system software. All costs will be at the Service Providers expense and shall be included in the hourly rate.

Public Address System Each patrol vehicle, including back up vehicles, shall be equipped with an external speaker and public address system with one hundred watts M output.

Customer Satisfaction Comment Cards All HAP Drivers are required to leave a Customer Satisfaction Comment Card with all motorists provided a physical assist during each shift. MassDOT will distribute these cards to the awarded service provider prior to the rollout of the new contract. These cards will include the sponsor logo. Each Customer Satisfaction Card shall include pre-paid postage. See Section 3.2 for additional information on these cards. All costs for furnishing the Customer Satisfaction Card shall be borne by the sponsor at no cost to the Service Provider. A copy of the current Customer Satisfaction Card is provided in Attachment D.

Personal Requirements / HAP Driver Qualifications All potential HAP Drivers must meet MassDOT certification before becoming a Certified HAP Driver.

Due to safety considerations, any employee convicted of a Felony may not operate a HAP vehicle.

HAP drivers cannot have in excess of two (2) moving violations within an 18-month time period. HAP drivers must maintain a valid driver’s license at all times or the Service Provider will be subject to MassDOT disciplinary action as defined in the Liquidated Damages section of this document Awarded Bidders shall sign-up to receive HAP driver license status and changes too license status through the Registry of Motor Vehicles (RMV) web-based Driver Verification System (DVS). This automated system will provide notifications to Service Providers of motor vehicle violations and changes too license status for all certified HAP drivers. MassDOT shall provide direction to awarded bidder’s for registering on the RMV’s DVS program.

A complete list of names and license numbers for all HAP drivers working or proposed to perform work under the Contract(s) shall be submitted to MassDOT by each Contractor prior to the start date of the contract(s).

MassDOT maintains strict drug and alcohol policies. Any HAP Driver working under the influence of drugs or alcohol will be dismissed immediately. The Service Provider shall be responsible for implementing a drug and alcohol testing policy and program. Test results must remain on file for the term of the contract and made available to MassDOT upon request.

HAP Drivers shall:

Have a safe driving record, current Massachusetts driver’s license, and have a minimum of a high school education or equivalency.

· Exercise sound judgment in carrying out their duties and conduct them in such a manner that will reflect favorably upon MassDOT.

· Complete an established MassDOT training program and demonstrate the ability to provide safe, proper service with the ability to exercise reasonable judgment in carrying out patrol duties.

· Complete all certification requirements described herein.

· Be certified in CPR and basic first aid. Each driver CPR certification shall remain current throughout the life of the contract.

· Wear a clean MassDOT approved uniform and safety vest.

· Ramp truck drivers shall obtain within six months be Level -1 certifiedication by the Towing and Recovery Association of America (TRAA).

· Be well-groomed and courteous.

At the beginning of the contract, the Service Provider shall provide MassDOT with a list of all the drivers including alternates, with proof of qualifications and completed training requirements. This list must be updated when personnel changes occur and provided to the MassDOT Project Manager.

Back-up Drivers Service providers shall provide a minimum of 2 back-up drivers per area. The backup drivers shall be subject to all certification and training requirements prior to commencement of duties. Service providers that are awarded more than one contract area shall provide the required back-up drivers for each contract area. Before the beginning of any shift that will have a back-up driver, the service provider supervisor shall notify the HOC and relay the route #, driver’s name and vehicle assignment Service Provider Supervisor The Service Provider shall have at least one supervisor for the purpose of coordinating with MassDOT, providing scheduling and training of HAP Drivers. The Supervisor shall be available during the service hours of operation and emergency situations for the length of the contract.

The MassDOT Project Manager shall be kept advised at all times as to the name and telephone number of the Service Provider’s Supervisor. The Supervisor shall notify the HOC whenever a driver is unable to cover the route and provide the name of the replacement driver. The Supervisor shall be required to attend monthly meetings with MassDOT as directed. The Supervisor shall inspect all vehicles including back-up vehicles to insure that vehicle is clean, in good condition and equipped as required by the contract terms. In addition, the Supervisor shall be available to meet on a monthly or on an as-needed basis with MassDOT’s Project Manager to monitor their Contract Area and the overall program.

Reporting Vendors are responsible for compliance with all contract(s) reporting as required by this contract. MassDOT reserves the right to determine the scope and frequency of required reports over the course of the contract.

The Service Provider Supervisor will be responsible for reporting data collection including HAP Driver daily and weekly activity logs. The Service Provider Supervisor shall produce monthly activity reports that will include the number and classification of incidents by HAP route and any additional necessary data that will be submitted to MassDOT in a paper and electronic (Excel spreadsheet) format each month. Sample logs and a sample monthly reporting spreadsheet are provided in Attachments A - C.

SOP Training Mandatory training for HAP Drivers shall be provided by the Service Provider. This is in addition to the MassDOT provided training noted in the Certification section above. MassDOT will provide the course outline and manuals (Standard Operating Procedures) to the Service Provider's supervisor. MassDOT will provide the initial "train the trainer" instructions to the Service Provider's supervisor, who will be responsible for training all prospective HAP Drivers.

No HAP driver shall be allowed to begin patrolling without attending the mandatory training classes and without obtaining HAP Driver Certification from MassDOT. Any driver who is found on patrol without completing the mandatory training classes shall be prohibited from further HAP service and the Service Provider shall be subject to a violation and assessed penalties, potentially including termination of contract(s).