H98210-15-R-0026.pdf

SEE ADDENDUM

(No Collect Calls)

H98210-15-R-0026 09-Jun-2015

b. TELEPHONE NUMBER

571-372-2605

8. OFFER DUE DATE/LOCAL TIME

11:00 AM 09 Jul 2015

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

H982109. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

ROBERT FREEMAN

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

HQ005450620001000

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

WOMEN-OWNED SMALL

BUSINESS (WOSB)

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DEFENSE HUMAN RESOURCES ACTIVITY

4800 MARK CENTER DRIVE,

SUITE 06J25-01

ALEXANDRIA VA 22350-4000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL BUSINESS

(EDWOSB)

SIZE STANDARD:

$11.0M

NAICS:

611430

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

H98210-15-R-0026

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months Virtual Cultural Awareness Trainer

FFP

FOB: Destination

PURCHASE REQUEST NUMBER: HQ005450620001000

NET AMT

Travel- DO NOT PROPOSE

COST

NOT TO EXCEED

PURCHASE REQUEST NUMBER: HQ005450620001000

ESTIMATED COST

1001 12 Months OPTION Virtual Cultural Awareness Trainer

FFP

OPTION Travel- DO NOT PROPOSE

COST

NOT TO EXCEED

2001 12 Months OPTION Virtual Cultural Awareness Trainer

FFP

OPTION Travel- DO NOT PROPOSE

COST

NOT TO EXCEED

ADMINISTRATION INFORMATION

A. POINTS OF CONTACT:

Contracting Officer: TBD

Contract Specialist: Robert Freeman 4800 Mark Center Drive, Suite 06J25 Alexandria, VA 22350-4000

Telephone: 571-372-2605 Email: robert.c.freeman42.civ@mail.mil

Contracting Officer's Representative (COR): TBD

The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery or any other terms and conditions of the contract. Reference DFARS clause 252.201-7000 (Contracting Officer’s Representative).

B. COMMON ACCESS CARDS (CACS) FOR CONTRACTOR PERSONNEL

The contractor shall obtain CACs for all personnel requiring access to Government facilities in accordance with the following :

(a) For installation(s)/location(s) cited in the contract, contractors shall ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel who meet one or both of the following criteria:

(1) Require logical access to Department of Defense computer networks and systems in either:

(i) the unclassified environment; or

(ii) the classified environment where authorized by governing security directives.

(2) Perform work which requires the use of a CAC for installation entry control or physical access to facilities and buildings.

(b) Contractors and their personnel shall use the following procedures to obtain CACs:

(1) Contractors shall provide a listing of personnel authorized a CAC to the COR. The COR will provide a copy of the listing to the government representative in the local organization designated to authorize issuance of contractor CACs (i.e., “authorizing official”).

(2) Contractor personnel on the listing shall each complete and submit a DD Form 1172-2 or other authorized DoD electronic form to the authorizing official. The authorizing official will verify the applicant’s name against the contractor’s listing and return the DD Form 1172-2 to the contractor personnel.

(3) Contractor personnel will proceed to the nearest CAC issuance workstation with the DD Form 1172-2 and appropriate documentation to support their identification and/or citizenship.

The CAC issuance workstation will then issue the CAC.

(c) While visiting or performing work on installation(s)/location(s), contractor personnel shall wear or prominently display the CAC as required by the governing local policy.

(d) During the performance period of the contract, the contractor shall:

(1) Within 7 working days of any changes to the listing of the contract personnel authorized a CAC, provide an updated listing to the COR who will provide the updated listing to the authorizing official;

(2) Return CACs in accordance with local policy/directives within 7 working days of a change in status for contractor personnel who no longer require logical or physical access;

(3) Return CACs in accordance with local policy/directives within 7 working days following a CACs expiration date; and

(4) Report lost or stolen CACs in accordance with local policy/directives.

(e) Within 7 working days following completion/termination of the contract, the contractor shall return all CACs issued to their personnel to the issuing office or the location specified by local policy/directives.

(f) Failure to comply with these requirements may result in withholding of final payment.

Performance Work Statement (PWS)

Virtual Cultural Awareness Trainer (VCAT)

1.0 INTRODUCTION

The Defense Language and National Security Education Office (DLNSEO) requires a Virtual Cultural Awareness Trainer (VCAT) to support the culture, region, and language requirements of the Combatant Commands (COCOMs).

2.0 BACKGROUND

The Virtual Cultural Awareness Trainer (VCAT) is a web-based individual training application. The VCAT meets mission requirements to support accurate and consistent language, regional expertise, and cultural capabilities education and training for the Total Force using a game-based desktop or mobile platform delivery method. The VCAT is the preferred method of the COCOM Commanders to provide all assigned or attached personnel the proper training to meet the growing culture and language training requirements. The COCOM provides the region, country, language, and mission specific requirements that enable the user to learn the necessary culture related knowledge and skills, prior to operating in any global region.

3.0 SCOPE

The Contractor shall provide the personnel, management and materials necessary to develop web-based, interactive, operational culture and language training courses that are available on desktop and mobile platforms and accessible through the Joint Knowledge Online (JKO) website.

4.0 REQUIREMENTS The Contractor shall:

4.1 Develop interactive, web-based, culture and language training courses for desktop computer and mobile (android and ios) platform usage based on COCOM region, country, and mission requirements.

The training courses will be accessible from the Joint Knowledge Online (JKO) training website.

Enrollment and completion data will be recorded on the JKO Learning Content Management System

(LCMS).

4.2 Provide the human-social and culture researchers with the acumen to conduct the required data collection and lesson development.

4.3 Interview no less than 10 Subject Matter Experts (SMEs) to help support course research collection efforts for building the country framework, and to provide clips to enhance the learning experience. The SMEs’ experiences pertaining to the country, region, or culture could be from family history, extensive study about the area, mission experience, and living and working within the particular society. The country lessons will be based on COCOM requirements and developed on the framework of: an Introduction, the People, History, Political Structure, Economic Structure, Social Structure, and Practices.

4.3.1. Record and edit the SME interviews to reinforce topics highlighted in the country lessons and mission scenarios. The interview videos will be generally edited for emphasis on various themes throughout the course.

4.3.2. Coordinate with the Contracting Officer Representative (COR) and plan an SME interview schedule. The schedule will include the SME (name or duty description), time, and venue.

4.3.3.. Provide a closed caption option for every voice transmission. Users will be able to activate and deactivate the closed captioned dialogue as preferred.

4.3.4. Develop all country lessons as Level 3 or 4 Interactive Media Instruction (IMI) in accordance with the latest version of MIL-HDBK-29612-3A. The lessons will be voiced over by the course guide and include appropriate pictures, graphs, and charts for the area.

4.3.5. Develop all country lessons to conform to SCORM 2004 and DoD Instruction 1322.26, relating to required metadata fields provided, as required by Advanced Distributed Learning – Registry (ADL-R).

4.4 Develop Player Characters (PC) and Non-Player Characters (NPC) avatars for the mission scenarios. In each of the missions, the user (considered a PC) will be interacting with one or more NPCs (a computer generated player not representing a human user), while attempting to achieve identified learning objectives. The player character will speak in English with the non-player character speaking in the language used in the given scenario. The voices shall be lip-synched with emotional facial expressions as used in previous VCAT courses.

4.4.1. Provide the PC and NPC in the appropriate attire for the specified mission. Military attire shall be determined by the various missions. In all cases, the NPC will exhibit natural movements, culturally appropriate gestures and speak with appropriate vocal inflection for that specific country/region.

4.4.2. Include one ‘interpreter’ avatar into each mission scenario. The interpreter will translate the native language spoken by the NPCs to English for the PC and back into the native spoken language for the NPC. The one interpreter will be present in all scenarios.

4.5 Conduct a Design Review at the DLNSEO offices (1101 Wilson Blvd, Suite 1200, Arlington, VA 22209). The Design Review will outline the design process, determine a more accurate timeline of development, and provide an opportunity to verify probability outcomes for the product. The meeting will allow the COR and other stakeholders, to preview and make changes to the design plan and any other course content before the production process begins. The Design Review will be presented using a Power Point slide presentation.

4.6 Include detailed instructions, after the user logs on to the course, that will clarify functionality of the JKO LCMS, and instructions at the beginning of each lesson, that will clearly state the mission objectives.

4.6.1. Prepare and deliver a User’s Guide. The learner will have the ability to open the User’s Guide within the VCAT; the learner will also have the ability to print the guide.

4.6.2. Provide a process that allows users to create personalized courses of instruction. After logging on to take the course, the user is able to choose a country, language, mission, and other recommended content.

4.6.3. Provide a summary of the user’s choices that depicts estimated completion times.

4.6.4. Incorporate a Pre-Test that includes a Test-Out feature. This test will be generated based upon the user’s selected course of instruction. If the user scores a 90% or better on the Pre-Test, they will receive credit for the associated lesson(s) and be sent directly to their selected mission scenario test episode. If the user fails to score a 90% on the overall Test-Out Pre-Test but receives at least a 90% on any specific topic of an individual lesson(s), the user shall receive the 90% completion for that specific topic(s) as they begin the course.

4.6.5. Provide a Post-Test to assess the user’s overall knowledge gain (or loss) from taking the course.

The Post-Test questions must be based on the lesson(s) learning objectives. The assessment results shall be stored on the JKO LCMS.

4.7 Develop and incorporate a lesson coach as a mentor and guide throughout the course. The coach will be an avatar or live actor. The coach will provide feedback at every decision point. Upon completion of the mission scenarios, users will receive an after action review tailored to their responses.

If the user completes the mission scenario, but does not accomplish all mission objectives, the user will be taken into a remediation cycle. The remediation cycle will contain the lesson content for each failed mission objective.

4.7.1. Provide options for remediation training. If the user fails to meet the course standards ensure that the user has an opportunity to review the lesson content where there was a shortcoming. After the review, allow the user to restart the mission scenario. There will be unlimited ‘restarts’ to the mission scenario until a score of 80% is achieved.

4.8 Develop mission specific, integrated language learning throughout the mission lessons. The words and phrases from the Defense Language Institute Foreign Language Center (DLIFLC) Language Survival Kits (LSK) will provide the foundation for the area and mission specific language content.

The LSKs will be able to be accessed and used within the VCAT.

4.8.1. Provide a play and record function that will allow users to practice the language.

4.8.2. Provide users the ability to download a summary of the key points and mission related words into a .pdf file.

4.9 Integrate the most recent prologue and interactive games featured in the current VCAT courses, as well as the What is Culture and Working with Interpreter lessons. The interactive games are country and region dependent and must be adjusted accordingly.

4.10 Ensure that there is a capability to print and save a course completion certificate for the online, mobile, and stand-alone courses. The certificate produced for the stand-alone course must contain the user’s name and the date of completion.

4.11 Prepare and submit Test Plans for the various testing phases for the desktop and mobile VCAT platforms. Each plan will detail the appropriate test procedures to be accomplished during the testing.

The procedures shall include step by step instructions for the individuals supporting the VCAT tests. A small user group will be identified by the COR to participate in testing. An Answer Key to the course questions will be provided to the test group to use during the testing phase.

4.12 Provide a recommended timeline for the formal tests. The test schedule will be presented at the design review. There will be no less than an Alpha, Beta, and Acceptance testing schedule.

4.12.1. Alpha Test – The alpha test must show functionality and examples of content. This test will be conducted with a mix of Contractor and Government personnel testing the developed content at the Contractor site on contractor server.

4.12.2. Beta Test – The beta test must show 100% of the content. This test will be conducted with a mix of Contractor and Government personnel testing the developed content on the JKO test server.

4.12.3. Acceptance Test – The acceptance test will consist of the corrected/modified beta release. This test will be conducted with a mix of Contractor and Government personnel testing on the JKO test server.

4.13 Develop a Test and Evaluation Report that summarizes the results through all test phases.

4.13.1. Prepare a daily bug report during each testing phase. The bug report is a list of product issues or deficiencies discovered during the testing phase. The report lists the deficiencies, the corrective actions, and date of correction. The bug report shall be reviewed via a telecon with the government each day during the test.

4.14 Assist in the coordination with Chief, JKO LCMS to ensure all software of the finished product is uploaded and made available on https://jkodirect.jten.mil.

4.15 Design and produce a professional quality marketing video. The duration of this video shall be between 3-5 minutes in length. An example is provided in Section 13.0.

4.15.1. Develop and submit a draft script of the marketing video.

4.15.2. Coordinate with webmaster to have approved video uploaded to http://www.cultureready.org/news-publications/videos.

https://jkodirect.jten.mil/ http://www.cultureready.org/news-publications/videos

4.16 Present an initial and follow on Interim Program Reviews (IPRs) to the COR that detail progress, activities, and any other project associated issues. For each IPR, email a power point presentation in advance of the scheduled IPR. IPRs may be conducted telephonically and shall be coordinated through the COR to meet required delivery dates.

4.16.1. Provide summary notes for the IPR, prepared on Word document.

4.17 Participate in a Post-Award Conference. This meeting shall provide an introduction between the Contractor personnel and Government personnel who will be involved with the contract. The meeting shall provide the opportunity to discuss technical, management and security issues. The Post Award Conference will aid both the Government and Contractor in achieving a clear and mutual understanding of all requirements, and identify and resolve any potential issues. The Contractor shall be prepared to discuss any items requiring clarification and gather information as necessary to support each deliverable.

The Contractor shall provide a written summary of the Post-Award Conference.

5.0 DELIVERABLES

Deliverable PWS Ref. Delivery Date Post-Award Conference 4.17 No later than 5 days after contract award Design Review 4.5 No later than 90 days after contract award Interim Program Reviews 4.16 35 days after design review Interim Program Reviews 4.16 Every 45 days following initial

IPR or as needed Submit Test Plan 4.11 No later than 10 days prior to each test Conduct Product Test 4.12 In accordance with Test Plan Upload content to JKO 4.14 No later than 350 days after contract award

6.0 CONTRACTOR MANPOWER REPORTING

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for DLNSEO via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil http://www.ecmra.mil/ http://www.ecmra.mil/

7.0 CONTRACTOR TRAVEL

In accordance with paragraph 4.3, the contractor will be required to conduct interviews with the SMEs from the COCOMs, and other stakeholders identified by COR. The contractor may travel to the following locations in order to conduct the recorded interviews: US Army Central Command in Shaw Air Force Base, South Carolina; the Center for Language Regional Expertise and Culture, Pensacola, Florida; DLNSEO, Arlington, Virginia, and the Center for Advanced Operational Cultural Learning, Quantico, Virginia. Contractor costs for Government authorized travel are included in this contract. All travel shall be in accordance with FAR 31.205-46 and applicable travel regulations (Joint, Federal or Standardized). Contractor payment claims shall include applicable documentation to support actual costs incurred (e.g. airfare and hotel/lodging receipts) as well as any receipts valued at or above $75.00.

Failure to provide appropriate documentation may result in loss of reimbursement of travel expenses.

8.0 SECURITY

8.1 Establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic Government data to ensure the confidentiality, integrity, and availability of government data.

The Contractor and all Contractor personnel with access to or responsibility for nonpublic Government data under this contract shall:

8.1.1 Comply with:

DoD Instruction (DoDI) 8500.1, Cybersecurity The Privacy Act (5 U.S.C. 552a) DoD 5400.11-R, and DoD Directive 5400.11, DoD Privacy Program DoD 6025.18-R, DoD Health Information Privacy Regulation DoD 5200.2-R, Personnel Security Program HSPD-12, Homeland Security Presidential Directive.

8.1.2. Comply with HSPD-12 Personal Identity Verification (PIV) issuance requirements, known as the Common Access Card (CAC) for DMDC and:

8.1.2.1 Be CAC or PIV ready prior to reporting for work. At minimum all Contractor personnel must obtain/maintain a favorable FBI National Criminal History Check (fingerprint check), two forms of identity proofed identification (I-9 document), and submit a National Agency Check and Law Credit (NACLAC) vetting package for processing.

8.1.2.2 Be citizens of the United States.

8.1.2.3 Maintain favorable FBI National Criminal History checks and ensure completion and successful adjudication of a NACLAC as required for Federal employment.

8.2 If at any time, any Contractor personnel requiring a CAC is unable to obtain/maintain an adjudicated NACLAC, immediately notify the DMDC Information Systems Security Group (DISSG) remove such person from work under this contract.

8.3 Immediately report to the discovery of any Privacy breach first to the DMDC CIO/ Privacy Office and secondly to the COR.

8.4 Perform offsite work with Personally Identifiable Information (PII) only on systems and platform information technology systems (PIT) that meet Risk Management Framework (RMF) (formerly Defense Information Assurance Certification and Accreditation Process (DIACAP)) for DoD Information Technology (IT) requirements. Systems previously certified under DIACAP must be current but cannot exceed an authority to operate (ATO) date later than October 2016. Such information systems and PIT systems will be updated on an on-going basis to continue to meet applicable RMF requirements. Systems must have and maintain an Authority to Operate (ATO) or if acceptable to the Government, if under DIACAP an Interim Authority to Operate (IATO) not to exceed the October 2016 time frame.

8.5 Contractor systems and information networks that receive, transmit, store, or process nonpublic Government data must be accredited according to DoDI 8510.01 "Risk Management Framework for DoD IT” (RMF) (formally DIACAP) and comply with annual Federal Information Security Management Act (FISMA) security control testing. All systems subject to RMF must present evidence of authorization in the security plan, Security Assessment Report (SAR) Plan of Action and Milestones (POA&M) and authorization decision document or show that the system has successfully went through the Risk Management Framework Process in order to integrate information security and risk management activities into the system’s life cycle. The RMF decision must be current and cannot exceed a 3 year timeframe. Evidence FISMA compliance must be presented in the form of a POA&M. The Contractor will be responsible for the cost of RMF processes and FISMA testing required for any Contractor owned and operated network, facility and/or application processing DoD information.

9.0 GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/INFORMATION (GFP/GFE/GFI)

N/A

10.0 QUALITY CONTROL

The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this PWS. The QCP shall, at a minimum provide a method for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

11.0 QUALITY ASSURANCE

11.1. The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms and performance of the requirements in the PWS. The Government will make every effort to ensure that the surveillance methods described below are conducted in an objective, fair, and consistent manner.

11.1.1. Periodic Surveillance. This action occurs when the COR or other Government official observes a deficiency. Examples include evidence from accidents, incidents, or delays. Regardless of where in the line-of-duty the COR observes contractual procedures not being followed, he/she has an obligation to document and report the deficiency to the Contracting Officer.

11.1.2. Customer Complaint Surveillance. This action is instituted when the COR receives a complaint from a stakeholder regarding contractor service. The COR will obtain the complaint in writing and then conduct an investigation to determine its validity. If the complaint is deemed valid, the COR will immediately notify the contracting Officer for action. The COR will notify both the Contract Manager and the complainant of the Government’s response to their complaint.

11.2. Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the COR or CO will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

12.0 ORGANIZATIONAL CONFLICTS OF INTEREST

The Contractor acknowledges that it is familiar with FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest, and agrees to avoid, neutralize or mitigate such conflicts of interest in accordance with the principles set forth in the FAR. If the performance requires the Contractor (to include subcontractors) to supply technical support related to systems or projects with which the Contractor is already directly concerned, either by prime or subcontract, the Contractor shall immediately inform the Contracting Officer. The PWS may be withdrawn if a conflict is found. The Contractor shall not undertake performance of any PWS requirements which requires it to supply technical support regarding such systems until the notice is given, and written consent to proceed is issued by the Contracting Officer.

13.0 APPLICABLE DOCUMENTS

Document Web link

DoDI 8500.1, Cybersecurity http://www.dtic.mil/whs/directives/corres/pdf/850001_201 4.pdf

DoDI 1322.26, Development, Management, and Delivery of Distributed Learning http://www.dtic.mil/whs/directives/corres/pdf/132226p.pdf

Language Survival Kits http://fieldsupport.lingnet.org/productList.aspx?v=lsk

MIL-HDBK-29612-3A, Development of Interactive Multimedia Instruction (IMI) http://www.navair.navy.mil/nawctsd/Resources/Library/A cqguide/296123a.pdf

VCAT West Africa https://jkodirect.jten.mil/Atlas2/faces/page/coi/externalCo urseAccess.seam?course_prefix=J3O&course_number=P-

US1201

Marketing Video Example http://www.cultureready.org/news-publications/videos

CLAUSES INCORPORATED BY REFERENCE

52.203-3 Gratuities APR 1984 http://www.dtic.mil/whs/directives/corres/pdf/850001_2014.pdf http://www.dtic.mil/whs/directives/corres/pdf/850001_2014.pdf http://www.dtic.mil/whs/directives/corres/pdf/132226p.pdf http://fieldsupport.lingnet.org/productList.aspx?v=lsk http://www.navair.navy.mil/nawctsd/Resources/Library/Acqguide/296123a.pdf http://www.navair.navy.mil/nawctsd/Resources/Library/Acqguide/296123a.pdf https://jkodirect.jten.mil/Atlas2/faces/page/coi/externalCourseAccess.seam?course_prefix=J3O&course_number=P-US1201 https://jkodirect.jten.mil/Atlas2/faces/page/coi/externalCourseAccess.seam?course_prefix=J3O&course_number=P-US1201 https://jkodirect.jten.mil/Atlas2/faces/page/coi/externalCourseAccess.seam?course_prefix=J3O&course_number=P-US1201 http://www.cultureready.org/news-publications/videos

52.203-6 Alt I Restrictions On Subcontractor Sales To The Government (Sep 2006) -- Alternate I

OCT 1995

52.203-12 Limitation On Payments To Influence Certain Federal Transactions

OCT 2010

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper

MAY 2011

52.204-7 System for Award Management JUL 2013 52.204-10 Reporting Executive Compensation and First-Tier Subcontract

Awards

JUL 2013

52.209-6 Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, or Proposed for Debarment

AUG 2013

52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters

JUL 2013

52.209-10 Prohibition on Contracting With Inverted Domestic Corporations

DEC 2014

52.212-1 Instructions to Offerors--Commercial Items APR 2014 52.212-4 Contract Terms and Conditions--Commercial Items DEC 2014 52.219-4 Notice of Price Evaluation Preference for HUBZone Small

Business Concerns

OCT 2014

52.219-6 Notice Of Total Small Business Set-Aside NOV 2011 52.219-8 Utilization of Small Business Concerns OCT 2014 52.219-9 Alt I Small Business Subcontracting Plan (OCT 2014) Alternate I OCT 2001 52.219-14 Limitations On Subcontracting NOV 2011 52.219-16 Liquidated Damages-Subcontracting Plan JAN 1999 52.219-28 Post-Award Small Business Program Rerepresentation JUL 2013 52.222-3 Convict Labor JUN 2003 52.222-21 Prohibition Of Segregated Facilities APR 2015 52.222-26 Equal Opportunity APR 2015 52.222-35 Equal Opportunity for Veterans JUL 2014 52.222-36 Equal Opportunity for Workers with Disabilities JUL 2014 52.222-37 Employment Reports on Veterans JUL 2014 52.222-40 Notification of Employee Rights Under the National Labor

Relations Act

DEC 2010

52.222-46 Evaluation Of Compensation For Professional Employees FEB 1993 52.222-50 Combating Trafficking in Persons MAR 2015 52.222-54 Employment Eligibility Verification AUG 2013 52.223-18 Encouraging Contractor Policies To Ban Text Messaging

While Driving

AUG 2011

52.225-13 Restrictions on Certain Foreign Purchases JUN 2008 52.225-25 Prohibition on Contracting with Entities Engaging in Certain

Activities or Transactions Relating to Iran-- Representation and Certifications.

DEC 2012

52.229-3 Federal, State And Local Taxes FEB 2013 52.232-11 Extras APR 1984 52.232-33 Payment by Electronic Funds Transfer--System for Award

Management

JUL 2013

52.233-3 Protest After Award AUG 1996 52.233-4 Applicable Law for Breach of Contract Claim OCT 2004 52.239-1 Privacy or Security Safeguards AUG 1996 52.242-13 Bankruptcy JUL 1995 52.246-4 Inspection Of Services--Fixed Price AUG 1996 52.246-25 Limitation Of Liability--Services FEB 1997 52.247-34 F.O.B. Destination NOV 1991

252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights SEP 2013 252.204-7003 Control Of Government Personnel Work Product APR 1992 252.204-7004 Alt A System for Award Management Alternate A FEB 2014 252.205-7000 Provision Of Information To Cooperative Agreement Holders DEC 1991 252.209-7004 Subcontracting With Firms That Are Owned or Controlled By

The Government of a Country that is a State Sponsor of Terrorism

DEC 2014

252.225-7012 Preference For Certain Domestic Commodities FEB 2013 252.226-7001 Utilization of Indian Organizations and Indian-Owned

Economic Enterprises, and Native Hawaiian Small Business Concerns

SEP 2004

252.227-7014 Rights in Noncommercial Computer Software and Noncommercial Computer Software Documentation

FEB 2014

252.227-7017 Identification and Assertion of Use, Release, or Disclosure Restrictions

JAN 2011

252.227-7019 Validation of Asserted Restrictions--Computer Software SEP 2011 252.227-7028 Technical Data or Computer Software Previously Delivered to the Government

JUN 1995

252.232-7003 Electronic Submission of Payment Requests and Receiving Reports

JUN 2012

252.232-7010 Levies on Contract Payments DEC 2006 252.237-7010 Prohibition on Interrogation of Detainees by Contractor

Personnel

JUN 2013

252.239-7001 Information Assurance Contractor Training and Certification JAN 2008 252.243-7001 Pricing Of Contract Modifications DEC 1991 252.243-7002 Requests for Equitable Adjustment DEC 2012 252.247-7023 Transportation of Supplies by Sea APR 2014

ADDENDUM TO 52.212-1:

INSTRUCTIONS TO OFFERORS

OFFERORS SHOULD NOTE THE FOLLOWING IMPORTANT INFORMATION REGARDING

PROPOSAL SUBMISSION:

1. SAM: Any Offeror that submits a proposal in response to this solicitation must be registered in the System for Award Management (SAM), in accordance with FAR Clause 52.232-33 and DFARS Clauses 252.201-7000 and 252.204-7004 Alt A, prior to contract award. Registration information can be found at: https://www.sam.gov/portal/public/SAM/.

2. Communication: Solicitation information and amendments will be posted to the Federal Business Opportunities website at www.fbo.gov. Offerors may email written questions requesting clarification of the Request for Proposal (RFP) to the Contract Specialist, Robert Freeman, at: robert.c.freeman42.civ@mail.mil. No information concerning this solicitation or requests for clarification will be provided in response to telephone calls. Questions will be received up to 11:00 AM Eastern on June 16, 2015. Questions received after this time and date may not be answered.

3. Proposal Submissions: All proposal submissions in response to this solicitation must be received no later than 11:00 AM Eastern on July 9, 2015. No electronic submissions will be accepted. Submit proposals to the address below:

DHRA PSO

Attn: Robert Freeman Solicitation No. H98210-15-R-0026 4800 Mark Center Drive, Suite 06J25-01 Alexandria, VA 22350

NOTE: If hand delivering proposal, contact the Contract Specialist via email at least two business days prior to the due date for delivery instructions.

Proposal: Proposals shall be submitted in two separate volumes as follows:

A. VOLUME I – Business and Pricing: Offerors shall submit one hard copy of Volume I.

This volume shall include:

i. Signed copy of the Standard Form 1449, with blocks 17 and 30 completed.

ii. Signed copy of the Standard Form 30 of any amendments issued against this

RFP.

iii. Offeror’s DUNS number, Cage Code, and Tax ID number.

iv. Completed Representations and Certifications of Offeror (FAR Clause 52.212-3

Alt I) and all fill-in clauses that require an offeror’s response.

https://www.sam.gov/portal/public/SAM/ http://www.fbo.gov/

v. The Offerors Price Proposal, to include

• The proposed labor categories and fully burdened labor rates for the Base and all Option periods.

• A brief description of each proposed labor category

B. VOLUME II – Technical: Offerors shall submit one original and three hard copies of

Volume II to include:

i. Technical Proposal: This section shall address the technical requirements of the Performance Work Statement (PWS) and Evaluation Factors (Attachment A).

ii. Past Performance References: Offerors shall submit up to five relevant and recent past performance references, for work completed as a prime contractor, utilizing the Past Performance Relevancy Questionnaire (PPRQ) at Attachment B. Complete and submit one PPRQ per reference.

iii. Quality Control Plan (QCP). Offerors shall provide a Plan in accordance with the

PWS.

iv. Page Limitation: In total, the page count for this volume shall not exceed 35 single-sided pages. Margins shall not be less than ½ inch. Font may be Times New Roman or Arial with not less than eleven pitch.

(END OF INSTRUCTIONS TO OFFERORS)

CLAUSES INCORPORATED BY FULL TEXT

52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JULY 2013)

(a) Definitions. As used in this provision--

Administrative proceeding means a non-judicial process that is adjudicatory in nature in order to make a determination of fault or liability (e.g., Securities and Exchange Commission Administrative Proceedings, Civilian Board of Contract Appeals Proceedings, and Armed Services Board of Contract Appeals Proceedings). This includes administrative proceedings at the Federal and State level but only in connection with performance of a Federal contract or grant. It does not include agency actions such as contract audits, site visits, corrective plans, or inspection of deliverables.

Federal contracts and grants with total value greater than $10,000,000 means--

(1) The total value of all current, active contracts and grants, including all priced options; and

(2) The total value of all current, active orders including all priced options under indefinite-delivery, indefinite-quantity, 8(a), or requirements contracts (including task and delivery and multiple-award Schedules).

Principal means an officer, director, owner, partner, or a person having primary management or supervisory responsibilities within a business entity (e.g., general manager; plant manager; head of a division or business segment; and similar positions).

(b) The offeror ( ) has ( ) does not have current active Federal contracts and grants with total value greater than $10,000,000.

(c) If the offeror checked “has” in paragraph (b) of this provision, the offeror represents, by submission of this offer, that the information it has entered in the Federal Awardee Performance and Integrity Information System (FAPIIS) is current, accurate, and complete as of the date of submission of this offer with regard to the following information:

(1) Whether the offeror, and/or any of its principals, has or has not, within the last five years, in connection with the award to or performance by the offeror of a Federal contract or grant, been the subject of a proceeding, at the Federal or State level that resulted in any of the following dispositions:

(i) In a criminal proceeding, a conviction.

(ii) In a civil proceeding, a finding of fault and liability that results in the payment of a monetary fine, penalty, reimbursement, restitution, or damages of $5,000 or more.

(iii) In an administrative proceeding, a finding of fault and liability that results in--

(A) The payment of a monetary fine or penalty of $5,000 or more; or

(B) The payment of a reimbursement, restitution, or damages in excess of $100,000.

(iv) In a criminal, civil, or administrative proceeding, a disposition of the matter by consent or compromise with an acknowledgment of fault by the Contractor if the proceeding could have led to any of the outcomes specified in paragraphs (c)(1)(i), (c)(1)(ii), or (c)(1)(iii) of this provision.

(2) If the offeror has been involved in the last five years in any of the occurrences listed in (c)(1) of this provision, whether the offeror has provided the requested information with regard to each occurrence.

(d) The offeror shall post the information in paragraphs (c)(1)(i) through (c)(1)(iv) of this provision in FAPIIS as required through maintaining an active registration in the System for Award Management database via https://www.acquisition.gov (see 52.204-7).

(End of provision)

52.209-9 UPDATES OF PUBLICLY AVAILABLE INFORMATION REGARDING RESPONSIBILITY

MATTERS (JULY 2013)

(a) The Contractor shall update the information in the Federal Awardee Performance and Integrity Information System (FAPIIS) on a semi-annual basis, throughout the life of the contract, by posting the required information in the System for Award Management database via https://www.acquisition.gov.

(b) As required by section 3010 of the Supplemental Appropriations Act, 2010 (Pub. L. 111-212), all information posted in FAPIIS on or after April 15, 2011, except past performance reviews, will be publicly available. FAPIIS consists of two segments--https://www.acquisition.gov/ https://www.acquisition.gov/

(1) The non-public segment, into which Government officials and the Contractor post information, which can only be viewed by--

(i) Government personnel and authorized users performing business on behalf of the Government; or

(ii) The Contractor, when viewing data on itself; and

(2) The publicly-available segment, to which all data in the non-public segment of FAPIIS is automatically transferred after a waiting period of 14 calendar days, except for--

(i) Past performance reviews required by subpart 42.15;

(ii) Information that was entered prior to April 15, 2011; or

(iii) Information that is withdrawn during the 14-calendar-day waiting period by the Government official who posted it in accordance with paragraph (c)(1) of this clause.

(c) The Contractor will receive notification when the Government posts new information to the Contractor's record.

(1) If the Contractor asserts in writing within 7 calendar days, to the Government official who posted the information, that some of the information posted to the non-public segment of FAPIIS is covered by a disclosure exemption under the Freedom of Information Act, the Government official who posted the information must within 7 calendar days remove the posting from FAPIIS and resolve the issue in accordance with agency Freedom of Information procedures, prior to reposting the releasable information. The contractor must cite 52.209-9 and request removal within 7 calendar days of the posting to FAPIIS.

(2) The Contractor will also have an opportunity to post comments regarding information that has been posted by the Government. The comments will be retained as long as the associated information is retained, i.e., for a total period of 6 years. Contractor comments will remain a part of the record unless the Contractor revises them.

(3) As required by section 3010 of Pub. L. 111-212, all information posted in FAPIIS on or after April 15, 2011, except past performance reviews, will be publicly available.

(d) Public requests for system information posted prior to April 15, 2011, will be handled under Freedom of Information Act procedures, including, where appropriate, procedures promulgated under E.O. 12600.

(End of clause)

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

SEE ATTACHMENT A

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party.

Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL ITEMS (MAR 2015)

ALTERNATE I (OCT 2014)

An offeror shall complete only paragraph (b) of this provision if the offeror has completed the annual representations and certifications electronically via http://www.acquisition.gov. If an offeror has not completed the annual representations and certifications electronically at the System for Award Management (SAM) website, the offeror shall complete only paragraphs (b) through (i) of this provision.

(a) Definitions. As used in this provision:

"Emerging small business" means a small business concern whose size is no greater than 50 percent of the numerical size standard for the NAICS code designated.

"Forced or indentured child labor" means all work or service-

(1) Exacted from any person under the age of 18 under the menace of any penalty for its nonperformance and for which the worker does not offer himself voluntarily; or

(2) Performed by any person under the age of 18 pursuant to a contract the enforcement of which can be accomplished by process or penalties.

Inverted domestic corporation means a foreign incorporated entity that meets the definition of an inverted domestic corporation under 6 U.S.C. 395(b), applied in accordance with the rules and definitions of 6 U.S.C. 395(c).

Manufactured end product means any end product in product and service codes (PSCs) 1000-9999, except--

(1) PSC 5510, Lumber and Related Basic Wood Materials;

(2) Product or Service Group (PSG) 87, Agricultural Supplies;

(3) PSG 88, Live Animals;

(4) PSG 89, Subsistence;

(5) PSC 9410, Crude Grades of Plant Materials;

(6) PSC 9430, Miscellaneous Crude Animal Products, Inedible;

(7) PSC 9440, Miscellaneous Crude Agricultural and Forestry Products;

(8) PSC 9610, Ores;

(9) PSC 9620, Minerals, Natural and Synthetic; and

(10) PSC 9630, Additive Metal Materials.

“Place of manufacture” means the place where an end product is assembled out of components, or otherwise made or processed from raw materials into the finished product that is to be provided to the Government. If a product is disassembled and reassembled, the place of reassembly is not the place of manufacture.

Restricted business operations means business operations in Sudan that include power production activities, mineral extraction activities, oil-related activities, or the production of military equipment, as those terms are defined in the Sudan Accountability and Divestment Act of 2007 (Pub. L. 110-174). Restricted business operations do not include business operations that the person (as that term is defined in Section 2 of the Sudan Accountability and Divestment Act of 2007) conducting the business can demonstrate—

(1) Are conducted under contract directly and exclusively with the regional government of southern Sudan;

(2) Are conducted pursuant to specific authorization from the Office of Foreign Assets Control in the Department of the Treasury, or are expressly exempted under Federal law from the requirement to be conducted under such authorization;

(3) Consist of providing goods or services to marginalized populations of Sudan;

(4) Consist of providing goods or services to an internationally recognized peacekeeping force or humanitarian organization;

(5) Consist of providing goods or services that are used only to promote health or education; or

(6) Have been voluntarily suspended.

Sensitive technology—

(1) Means hardware, software, telecommunications equipment, or any other technology that is to be used specifically--

(i) To restrict the free flow of unbiased information in Iran; or

(ii) To disrupt, monitor, or otherwise restrict speech of the people of Iran; and

(2) Does not include information or informational materials the export of which the President does not have the authority to regulate or prohibit pursuant to section 203(b)(3) of the International Emergency Economic Powers Act (50 U.S.C. 1702(b)(3)).

Service-disabled veteran-owned small business concern—

(1) Means a small business concern--

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans; and

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran.

(2) Service-disabled veteran means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

"Small business concern" means a concern, including its affiliates, that is independently owned and operated, not dominant in the field of operation in which it is bidding on Government contracts, and qualified as a small business under the criteria in 13 CFR Part 121 and size standards in this solicitation.

Small disadvantaged business concern, consistent with 13 CFR 124.1002,…