Attachment_3_-_Quality_Assurance_Surveillance_Plan.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Naval Special Warfare (NSW)

Solicitation Number: H92240-16-T-0039

Contract Number: H92240-16-D-TBD

Contract Description: Military Free Fall (MFF) Airlift Services Contractor’s name: TBD

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored.

How monitoring will take place.

Who will conduct the monitoring.

How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: WARCOM-Contracts

Organization or Agency: Naval Special Warfare Command.

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the

Government’s behalf.

Assigned COR: TBD

c. Other Key Government Personnel - TBD

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s program manager for this contract.

a. Program Manager – TBD upon award

b. Other Contractor Personnel – TBD upon award

Title:

4. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

The Performance Requirements Summary Matrix includes performance standards outlined in the Performance Work Statement. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality

Level (AQL).

Performance

Objective

ID PWS

Reference

Performance

Standard

(and AQL)

Method of

Performance

Assessment

Incentive

(Positive and/or

Negative)

(Impact on

Contractor

Payments)

Contractor shall provide the pilot(s), aircraft and fuel to sustain planned missions for the day.

1 4.2.1 100% compliance Direct inspection or observation by

Contracting Officer’s

Representative

(COR) or feedback from other NSW personnel.

Payment may be reduced by a value equal to the unperformed or poorly performed services. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services.

Contractor shall be a DoD approved commercial operator and must appear on the current AMC commercial paratroop vendor list for DoD IAW

DoD 4500.53 and

USSOCOM

Directive 350-8.

2 4.3.2 100% compliance COR Inspection Payment may be reduced by a value equal to the unperformed or performed services due to stopped training. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services.

Contractor shall have aircraft ready for operation as indicated by scheduled training session(s) which will take place with variable hours.

3 4.3.6 100% compliance as required.

Direct inspection or observation by

Contracting Officer’s

Representative

(COR) or feedback from other NSW personnel.

Payment may be reduced by a value equal to the unperformed or poorly performed services. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services.

The Contractor shall operate and maintain jump aircraft in accordance with

Federal Aviation

Regulations Part 91 and keep on file as directed by DoD

Directive 4500.53

(Waiver Authority).

4 4.3.10.1 100% compliance. Direct inspection or observation by

Contracting Officer’s

Representative

(COR).

Payment may be reduced by a value equal to the unperformed or poorly performed services. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services.

Aircrew shall have a minimum two (2) years’ experience with skydiving operations, 5 4.3.11.4 100% compliance Direct inspection or observation by

Contracting Officer’s

Representative

(COR) or feedback

Payment may be reduced by a value equal to the unperformed or conducting air drops in the geographic area of the intended drop zone and shall itself be based in the same geographic area in accordance with Enclosure 6 of

DoD 4500.53.

from other NSW personnel.

services. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services.

An AMC approved

DZ (listed on the

AMC Zone

Availability Report

– ZAR). DZ

elevation cannot exceed 2000 feet

MSL.

6 4.3.12.2 100% compliance Direct inspection or observation by

Contracting Officer’s

Representative

(COR) or feedback from other NSW personnel.

Payment may be reduced by a value equal to the unperformed or poorly performed services. Payment may also be reduced to compensate for any damage that may result from the unperformed or services.

5. INCENTIVES

The Government shall use a reduction in payments as a negative incentive. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

6. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.)

IDs 1, 3-6.

b. PERIODIC INSPECTION. (Evaluates outcomes on a periodic basis.) Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.) ID 2

c. PERIODIC SAMPLING. (Variation of random sampling. However, sample is only taken when a problem/deficiency is suspected. Sample results are applicable only for the specific work inspected. Since sample is not entirely random, it cannot be applied to total activity performance.) ID 8

7. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

a. POSITIVE- PASS

b. NEGATIVE- FAIL

8. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case, the

COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a

Contract Discrepancy Report (CDR), and present it to the contractor's program manager and the

CO.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The

Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

9. FREQUENCY OF MEASUREMENT

a. Frequency of Measurement.

During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall coordinate with the contractor to establish frequency of inspections and surveillance.

Signature – Contractor Program Manager

Signature – Contracting Officer’s Representative

Signature – Contracting Officer