Atch_1_Group_A_SOW.pdf

H92222-11-R-0020

Attachment 1

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SOCOM WIDE MISSION SUPPORT (SWMS) GROUP A

IDIQ Level Statement of Work (SOW)

1.0 Background. The U.S. Special Operations Command (USSOCOM) is responsible for organizing, training, and equipping all U.S. Special Operations Forces (SOF). USSOCOM, headquartered at MacDill Air Force Base in Tampa, FL.

1.1 USSOCOM is comprised of a headquarters, four Components (U.S. Army Special

Operations Command (USASOC); Naval Special Warfare Command (NAVSPECWARCOM);

Air Force Special Operations Command (AFSOC) and Marine Corps Special Operations

Command (MARSOC)), a sub-unified command (Joint Special Operations Command (JSOC)), and Theater Special Operations Commands (TSOCs). The TSOCs are:

Special Operations Command South (SOCSOUTH), Homestead Air Force Base, FL

Special Operations Command Africa (SOCAFRICA), Stuttgart, Germany

Special Operations Command Europe (SOCEUR), Stuttgart, Germany

Special Operations Command Central (SOCCENT), MacDill Air Force Base, FL

Special Operations Command Pacific (SOCPAC), Camp Smith, HI

Special Operations Command Korea (SOCKOR), Yongsang, Korea

Special Operations Command U.S. Northern Command (SOCNORTH), Peterson Air

Force Base, CO

1.2 The acronym USSOCOM, as used in this SOW, applies to any and all USSOCOM

Headquarters organizations, Components, JSOC, and TSOCs, as well any future entity which

USSOCOM may establish to support the Command’s mission.

2.0 Objective. The objective of SWMS is to obtain services support in for global Special

Operations Forces (SOF).

3.0 Scope. SWMS will provide USSOCOM with a variety of services in the following

Knowledge Based Services portfolios: Program Management, Engineering & Technical and

Professional Services.

4.0 Requirements. This section describes the general requirements. Specific requirements will be identified at the task order (TO) level.

4.1 Program Management: Prepare, develop, and assist the Government in completing program management, research, studies and analysis documents, events and activities. Required support includes:

4.1.1 Strategic and Operational Planning. Perform mission support assignments and planning actions required to address Special Operations unique problems, assist with developing and presenting ideas, studies and solutions that support creative and alternative business methods and practices.

4.1.2 Irregular Warfare Support. Provide expertise and planning support in the areas of information operations and irregular warfare analysis. Expertise may be needed in the fields of

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Information Operations Military Deception (MILDEC) Planning, Intelligence Support to

Information Operations (ISIO), and Operations Security (OPSEC).

4.1.3 Studies and Analyses. Conduct studies and analyses of current, future, or required capabilities at USSOCOM. Typical tasks may include the conduct of studies and analyses of systems affecting the command and control of tactical units in combat.

4.1.4 Acquisition Program Management. Provide Program Management expertise; such as:

program management support and coordination; systems engineering; documentation preparation and coordination; demonstration and test planning and coordination; data collection and reporting; technology evaluation and documentation; proposal review, technical analysis and documentation; knowledge management; and acquisition process improvement.

4.2 Engineering and Technical Services: Engineering and technical services include:

4.2.1 Engineering Documentation Support. Provide support for engineering drawing, draft specifications, technical reviews/repots, editing, and word processing of engineering documentation to include, video/tape, both analog and digital, Computer-Aided Design/Computer- Aided

Manufacturing (CAD/CAM) drawings, and paper drawings of various sizes.

4.2.2 Technical Documentation Development. Develop, improve or modify designs, standards, specifications, methods, solutions, models, applications, systems, configurations, agents, formulas, practices, processes.

4.2.3 Technical Analysis/Evaluation. Analyze, review, demonstrate, evaluate, validate, and test various designs, methods, materials, discoveries, agents, formulas, models, applications, systems, tools, surveys, configurations, practices, processes, or other technologies.

4.2.4 Data Management Support. Support the development of data management portions of acquisition documentation; track and report acquisition data delivery status; attend and participate in pre- and post-award data and program reviews and provide findings and recommendations;

submission of data accession lists of all internally generated documents developed in the performance of this contract, and develop and maintain paper and automated archival systems of all documentation.

4.2.5 Plans and Frameworks. Support government activities to develop and/or modify plans, architectures, frameworks, protocols, tactics, policies, procedures, manuals, guides, or strategies.

4.2.6 Research and Analysis. Perform and document assessments, analyses, studies, reports, reviews, estimates, surveys, or investigations in support of government-led activities.

4.2.7 Operations and Support Development Analysis. Provide analysis of operations and support activities. This may include analysis of current processes and procedures to develop recommendations for potential improvements, and implementation of those improvements.

4.2.8 Subject Matter Expertise. Subject matter expertise and consultants as needed.

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4.2.9 Technical Conferences and Meetings. Provide support for conferences, forums, symposia, events, and meetings; services provided may include an analysis component and development of content.

4.2.10 Systems Engineering Support. Provide systems engineering and technical management support to USSOCOM acquisition programs and projects, and test facilities and physical structures.

4.2.11 Test and Evaluation (T&E) Support. Services involve the application of various techniques demonstrating that a system (subsystem, program, project or activity), test site or physical structure associated with National Security Scenario Events performs in accordance with the objectives outlined in the original design. Typical associated tasks include: test planning; attending/conducting testing activities; evaluation of measures of effectiveness, engineering performance predictions and trade-off studies; test analysis; simulation and modeling (to test the feasibility of a concept); and test support activities.

4.3 Professional Services: Services include intelligence support activities; multimedia support;

graphic arts design and photography; operational planning support; preparedness support; and physical security. Required support includes:

4.3.1 Military Intelligence and Information Operations. Provide subject matter expertise to support researching, developing, analyzing, and recommending information sources for use in intelligence and information operations.

4.3.2 Human Intelligence (HUMINT) and Collection Management (CM) Support. Provide expertise in HUMINT operations and all associated matters in order to conduct staff coordination, communication, and synchronization efforts as required with all levels and ranks of personnel as applicable across the Services, DoD, Federal, Commercial, and Other Government

Agencies.

4.3.3 Geospatial Intelligence (GEOINT). Provide data management, research, acquisition and distribution of GEOINT source data and products; provide relevant enhanced GEOINT data to

SOF; and produce, maintain, and update scene visualization databases to include visual, sensor and semi-automated, forces databases for Mission Training and Preparation Systems.

4.3.4 Intelligence and Operational Planning Support. Provide support that includes personnel with current and relevant levels and breadth of training, education, experience, and expertise in the functional or general areas of Intelligence and Operational Planning support. Support may include intelligence research, analysis, data collection, production, video analysis, geospatial analysis, socio-cultural and human terrain analysis inclusive of intelligence product build, interpretation and dissemination activities. Support may also include subject matter expertise for infrastructure development and expansion requirements in support of deployed SOF.

4.3.5 Civil Affairs (CA) and Military Information Support Operations (MISO). Provide expertise to support daily operational requirements relevant to the USSOCOM CA and MISO missions.

This includes monitoring operations in theater; reporting on all significant activities related to

4 | P a g e operations; assisting staff on doctrinal issues (including review and updating of standalone manuals); and assisting staff updates to leadership, orally or in writing, on any relevant activities supporting the USSOCOM mission.

4.3.6 Mission Planning. Provide expertise in the areas of joint/interagency/multi-national coalition and partner nation operations, SOF intelligence, ground and air operations, and joint staff operations to engage in exercise planning and script writing efforts, as standalone projects or with the support of the USSOCOM staff.

4.3.7 Exploitation Support. Contribute to producing studies in support of interagency planning and intelligence requirements, and facilitate events to synchronize US Government and partner-nation efforts and activities, and provide the capability to integrate planning into USSOCOM planning and synchronization efforts.

4.3.8 Signature Reduction and other Theater Operational Support. Provide expertise to develop, synchronize, and de-conflict signature reduction plans, annexes, and proposals and other similar projects. Support pre-mission briefing and training. Prepare, present and advise operational concepts through review and approval cycles. Provide expertise in biometrics, identity management, sensitive site exploitation (SSE) and other unique skill sets.

4.3.9 Strategic Communication. Provide subject matter expertise to support research and analysis in support of strategic communications and information operations across all regional theaters.

Provide development, coordination, production, and synchronization of commercial grade, multi-media products and after-action support including data collection and analysis to facilitate planning, measure the effects of information operations, and make adjustments to ongoing operations.

4.3.10 Multimedia Support. Provide a capability to posture rapid global media dissemination via multiple outlets and channels in support of strategic and long-term operations goals and objectives. Provide cultural assessment services and products. These media projects may include printed media, communications-based applications, video games, or other products to support

Government specified objectives.

4.3.11 Television/Broad Band Network Support. Produce, deliver and disseminate television/broad band network commercials and sitcoms to support full-spectrum informational campaigns. Production efforts may include all aspects of scripting, storyboards, focus group assessments, production, editing, and distribution; production may be executed in countries and in languages that culturally and linguistically match the desired audiences of the products.

Develop and execute media production and dissemination plans.

4.3.12 Public Affairs Support and Processing Support. Generate, lay-out, and edit professional print for distribution; provide photography expertise; conference and senior level meeting planning, and other support as required. The contractor may be required to provide analysis and processing functions for Freedom of Information and Public Affairs to include developing and making recommendations and appropriate determinations regarding what information is allowable for release within timelines required by law and regulation.

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4.3.13 Historian Expertise. Provide deployable historian support to CONUS and OCONUS locations aid with documenting ongoing operations, research completed operations, write histories and vignettes, and provide other historian support as required.

5.0 IDIQ and TO Administration. The contractor shall establish processes and assign appropriate resources to effectively administer the requirements. The contractor shall provide an overall IDIQ Program Manager (PM) and TO Task Lead for each TO. as defined below. The contractor shall assign work effort and maintain and accurate time keeping records of assigned personnel.

5.1 IDIQ Program Manager (PM). The IDIQ PM is responsible for overall execution of the

SWMS IDIQ contract. The IDIQ PM serves as the focal point between HQ USSOCOM

SORDAC-K personnel, the Primary Contracting Officer Representative (PCOR), and the contractor’s management regarding all issues and discrepancies. The IDIQ PM ensures compliance with the terms and conditions of the contract, and ensures that non-conforming services are corrected.

5.2 Task Lead. The Task Lead, is the official point of contact between the Contracting Officer

Representative (COR) and the IDIQ Prime Contractor for the TO. The Task Lead is responsible for the overall execution of the TO including technical and quality control oversight, and has a detailed knowledge of the daily activities associated with the TO.

5.3 Contract Program Management Reviews. The contractor shall participate in formal activity and program management reviews quarterly at HQ USSOCOM (unless otherwise specified) and as directed by the KO.

5.4 Business Relations. The contractor shall integrate and coordinate all activity required to execute this contract and manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective actions plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

5.5 Management of Personnel. The contractor shall maintain a capable and stable workforce

(recruit, retain, and replace qualified employee with appropriate security clearances), to include providing a reach-back capability as necessary. Ensure new/replacement personnel meet or exceed the qualifications stated in the TO SOW.

5.5.1 Manage contractor employees and the performance associated with all TOs.

5.5.2 Provide the necessary training to stay current with appropriate DoD and USSOCOM policy and guidance.

5.5.3 Management subcontractors to integrate work performed on this requirement. Contractor shall manage work distribution to ensure there are no OCI considerations. Contractors may add subcontractors to their team after notification to the KO.

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5.5.4 Contractor personnel, consultants and/or subcontractors shall identify themselves as

Contractors (including name of contractor) during meetings, telephone conversations and in electronic messages or correspondence related to this contract. Contractor-occupied facilities (on any Government installation) such as offices, separate rooms, or cubicles shall be clearly identified with Contractor-supplied signs, nameplates or other identification, showing that these are work areas for Contractor or subcontractor personnel.

5.5.5 Document and notify the Government of actual or potential Contractor program management problems and/or performance deficiencies. Perform corrective actions for all identified Contractor program management problems and/or deficiencies within timeframes specified by the KO.

5.6 Plan, control, monitor, and report cost, schedule, and performance metrics.

5.7 Work Period and Holidays. Contractor personnel will work a 40 hour schedule, Monday through Friday, unless otherwise stated in the TO. Command core hours are 0900-1500 hours, Monday through Friday. Contractor personnel may work flexible work hours to support their customer and accomplish the task order requirements.

5.7.1 Due to security restrictions, Contractors will not be permitted to work at government facilities before 0630 and after 1800, weekends (Saturday and Sunday), or the observance of

U.S. Federal holidays unless authorized in advance by the KO or the TO COR. Government personnel must be present at all times when Contractor personnel are working any of the times and days specified in the previous sentence.

5.7.2 U. S. Federal Holidays Observed:

New Year's Day Birthday of Martin Luther King, Jr. Washington's Birthday

Memorial Day Independence Day Labor Day

Columbus Day Veterans Day Thanksgiving Day

Christmas Day

5.7.3 Contractors are responsible for management of their personnel to ensure the level of effort specified in cost reimbursable TOs is not exceeded. The government will not reimburse the contractor if the level of effort is exceeded. Proper notification must be accomplished in accordance with this contract’s cost reporting clauses.

5.7.4 Mission Related Events. Generally, unless otherwise specified by the Government, contractors are permitted to allow their employees to attend the following types of mission related events:

a. Appropriate mission-related planning sessions

b. Program management reviews

c. Other program-related activities

d. USSOCOM Commander Calls and Directorate/SORDAC Calls (however, any outings or other morale building activities held in conjunction with such events are not billable)

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Contractors will not be reimbursed for their employees’ time spent in attendance at morale building events or for “down days”. Contractors, through their Task Leads and/or CORs are to consult the KO regarding any uncertainty about what constitutes “mission-related” events/ activities and morale building events.

6.0 Reporting Requirements

6.1 Monthly Status Report. The contractor shall prepare a monthly status report of tasks accomplished in support of all active TOs awarded under this IDIQ contract on or before the 10th day of each month in accordance with Contract Data Requirements List (CDRL) A001, DI-

MGMT-80368A/T. If the 10th day of the month falls on a Federal holiday or a weekend, the report is due the next government business day.

6.2 Quarterly Contractor Self-Assessment. The contractor shall prepare a quarterly self-assessment in accordance with CDRL A002, DI-ADMN-80447A and CDRL A002 Contractor

Self-Assessment Template.

6.3 Contractor Manpower Reporting

6.3.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

6.3.2 Reporting inputs will be for the labor executed during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at: http://www.ecmra.mil/

7.0 Service Delivery Summary. The following performance objectives apply at the contract level and will be assessed quarterly in conjunction with the Contract Program Management

Reviews. Additional performance objectives will be identified on individual TOs.

Performance Objective Performance Measure Reference

Issues, concerns, and customer complaints are resolved at the lowest level

Contractor management takes action to resolve 100% of issues, concerns, and informal customer complaints brought to its attention within the agreed to timeframe with no more than 3 recurring issues, problems, concerns reported during the period of performance, i.e. base period or option year

SOW Para. 5.1

Complies with all security requirements

Zero security violations SOW Para. 10;

Contract and TO

DD254

http://www.ecmra.mil/ http://www.ecmra.mil/

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Contractor maintains a stable workforce and fills vacancies timely

Employees required to fill positions to meet a new requirements or to fill a vacancies at the IDIQ or TO are placed within an agreed upon timeframe

SOW 5.5 and as stated at the task order level

8.0 Place of Performance. The place of performance is MacDill AFB, FL, unless otherwise specified in the TO.

9.0 Travel. Travel will be specified in the TO and may include travel within and outside of the

Continental United States. All contractor personnel authorized to accompany U.S. Armed

Forces deployed outside the United States must be accounted for in the SPOT Program located at https://spot.dmdc.mil/.

10.0 Security Requirements. The prime contractor shall possess and maintain a minimum Top

Secret Facility Clearance. Specific security clearance requirements for individual task orders will be specified on a DD Form 254 DoD Contract Security Classification Specification. The contractor shall be required to safeguard information at the level specified in the DD Form 254 for this contract and the DD 254 specific to any resulting task order.

10.1 The KO intends to issue task orders whose scope of effort will be in support of classified programs. In order to be eligible to provide support to classified programs, prime contractors must possess a Top Secret facility clearance at time of contract award. Individuals performing work under resultant task orders must comply with applicable program security requirements which will require personnel security clearances up to and including Top Secret at time of award.

Specific task orders may also require individual personnel to have access to Sensitive

Compartmented Information (SCI) or DCID 6/4 eligibility, Nuclear Command and Control

(NC2), and possibly Special Access Information, such as Special Access Programs (SAP), Special Access Requirements (SAR), and Special Technical Operations (STO) clearances.

Therefore, contractors must be prepared to propose on efforts requiring higher security requirements at the task order levels as issued.

10.2 Where classified information/data is involved, the contractor shall comply with the

“National Industrial Security Program Operating Manual (NISPOM)” and the DD Form 254.

10.3 The contractor will be required to comply with all security requirements enforced by the applicable sponsoring Government agency. In accordance with DoDI 5200.02, DoD Personnel

Security Program (March 21, 2014), contractor personnel shall have as a minimum a favorable

National Agency Check (NAC) completed before being permitted access to any Government automated information technology system.

10.4 When directed by the KO, the contractor shall remove any employee who endangers national security. Removal shall not be a direct charge to the Government.

10.5 Contractor employees shall obtain and display identification/security badges to obtain access to any Government installation and any buildings used by the contractor. Contractor https://spot.dmdc.mil/

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Management Office and notify the PCO that a badge request has been submitted via JPAS. For annual badge renewals or multiple person requests it is recommended that the names submitted to the SMO and PCO be grouped by type of badge (i.e. picture badge or non-picture badge).

Note: Please only submit requests for picture badges for those contractors that will be in a

Government facility regularly (i.e. two to three times or more per week). Contractor employees are required to clearly identify themselves as a contractor at all times whether in person or on the telephone. Further, sub-contractors must identify their respective prime contractors. If a contractor employee leaves the company or moves to a different agency for support under this contract they will be required to "check-out" with their Government representative (COR) and turn their badge into the Security Management Office (SMO) and clear all computer systems to which they have access. Security clearances will be processed IAW established procedures, and will be the responsibility of the contractor.

10.6 The Government shall have and exercise full and complete control over granting, denying, withholding, or terminating security clearances for contractor employees. Furthermore, the

Government reserves the right to grant personnel temporary security clearances in emergency situations. However, this shall incur no obligation on behalf of the Government to grant any of these personnel permanent clearances if the subsequent background investigation does not recommend the clearance.

10.7 The contractor’s employees are prohibited from possessing weapons, firearms or ammunition, on themselves or within their contractor-owned vehicle or privately owned vehicle while on any Government installation.

10.8 In addition to normal security requirements, the Government may perform an independent security determination to potential contractor personnel both before and during employment under this contract. Authorized use of polygraph examinations will be conducted in accordance with DOD Directive 5210.48-R.

10.9 The contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the Government. Records with written combination(s) to authorized secure storage containers, secure storage rooms or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material(s) maintained inside the approved containers.

10.10 Contractor employees working within government facilities are required to attend/complete all command required security course (newcomers, Information Security, LAN, etc.). Prior to traveling outside of the U.S. on leave or temporary duty (TDY), contractor personnel must also receive anti-terrorism awareness training and threat briefings for their intended destination. Prime contractors are responsible for ensuring that their team members/subcontractors attend this required training.