Guam Device and Wireless Service_PWS_121925.pdf

DEPARTMENT OF DEFENSE EDUCATION ACTIVITY (DoDEA)

PERFORMANCE WORK STATEMENT FOR

Guam Device and Wireless Service

1. General Information and Scope of Work.

The Department of Defense Education Activity (DoDEA) serves dependents of military and civilian employees' educational needs by providing Pre-Kindergarten (PK) through 12th secondary school. Educational instruction, physical and mental health services and support to approximately 72,000 students.

1.1 The Department of Defense Education Activity (DoDEA) serves the educational needs of about 71,000 dependents of military and civilian employees by providing PK-12 instruction in 167 schools worldwide. Student enrollment varies based primarily on the deployment of military troops worldwide. Curriculum, resources, and student achievement scores on standardized assessments compare favorably to those of high- performing US public school systems. Additional information may be found at www.DoDEA.edu.

1.2 Background: DoDEA has transitioned from traditional paper/pencil, voice and written messages, physical message boards and mailboxes, roll-call document(s), postal mail, and memos to modern technology in support of: school leadership, administration, health and safety services, and hierarchical leadership spread across geographical distances. Effective, constantly accessible communication is the key: instructions, awareness, clarification, safety, and progressive performance among interdisciplinary professionals across facilities, communities, districts and regions is more efficient with mobile devices assigned to DoDEA personnel. To adequately provision DoDEA school administration, facility, and transportation individuals with fast and reliable communication resources necessary for the of daily business operations. DoDEA has developed a requirement to outfit school and transportation resources with smart/mobile service.

1.3 Scope of work: The contractor shall provide smart/mobile phone service to support DoDEA schools located in Guam.

2. Requirement (Objectives).

The contractor shall provide mobile communication services for Territorial Guam that includes the ease of billing, reliable technology services, warranty, and replacement (including accidental damage) for the twenty (20) regional administration and school level education professionals, and facility personnel. Mobile services shall enable sustained, reliable, communications contact for personnel in Guam and during times of international work-related travel. Mobile devices to Territorial Guam are referenced in Technical Exhibit 1; and conformant to warranty requirements as specified herein Section 2.4 Objective 4.

2.1 Objective 1:

Continuation of mobile connectivity, services, and warranty for a 1-year base with 4 option years' service in support of twenty (20) unlimited text, voice, data, tethering, and Wi-Fi enabled smartphone devices. One generation removed from the latest operating system (OS), 64GB, Liquid Retina display (LCD), OIS and 7MP front camera, splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529, and design functionality (i.e., latest device offering is not required) sought. Nineteen (19) devices require domestic plan and one (1) requires an international plan. The vendor shall provide Global System for Mobile Communication (GSM) Subscriber Identity Module (SIM) cards with shipping, activation, and data transference in both digital and written instructions.

Warranty shall include broken and lost device coverage free with use of refurbished working device and free customer care support to resolve replacement refurbished model errors, performance issues. Free refurbished device replacement throughout life of contract regardless of lost, stolen, or broken during any given period. Vendor shall pay return shipping costs to customer. Additional fix, replacement, or other situation requiring refurbish device support shall be covered by the vendor.

Ability to upgrade after 24 months from initial device receipt. Vendor shall provide terms and conditions regarding upgrade options quarterly, physical condition requirements, repairs and service replacement, early upgrade options, and eliminate penalty fees regarding upgrade required due to refurbish device unable to meet or exceed original broken or lost device.

2.2 Objective 2: The contractor shall allow DoDEA the ability to manage and administer user permissions to add or delete DoDEA approved applications and manage end users.

2.3 Objective 3: The contractor shall provide DoDEA capability to adjust end user permissions at any time to manage service among all devices.

2.4 Objective 4: The Contractor shall provide warranty support:

2.4.1 Provide accidental damage protection and repair warranty coverage for the period of performance.

2.4.2 Provide one Contractor Point of Contact (POC) for device contract supervision within five

(5) days of contract award. A list of location with logistic shipping and POC information will be provided upon award.

2.4.3 Provide a single number available 24x7x365 for warranty repair service calls from DoDEA personnel assigned devices within five (5) days of contract award.

2.4.4 Include broken and lost device coverage free with use of refurbished working device.

Replacement refurbished model provided shall be free of errors and performance issues. Free refurbished device shall be replacement throughout life of contract regardless of lost, stolen, or broken during any given period.

2.4.5 Provide return shipping costs to customers. Additional fixes, replacement, or other situation requiring refurbish device support, and shipping shall be covered by the contractor.

2.5 Objective 5: The Contractor shall provide shipping and handling:

2.5.1 Warranty repair costs shall include all parts, labor, materials and shipping necessary to complete the repair.

2.5.2 Provide shipping information instructions as to equipment return for service and support upon contract award.

2.5.3 Provide return delivery mail service upon completion of corrective measure(s) of equipment corrective requirements.

2.6 Objective 6: The Contractor shall at no time substitute equipment model replacements of lesser generation technology capabilities.

2.7 Objective 7: The contractor shall provide 15 voice and text-only GSM service plan SIM cards. These plans shall include unlimited voice calling and SMS text messaging capabilities, without data or internet access, suitable for users who do not require smartphone functionality.

The contractor shall provide GSM SIM cards for these services, including activation, shipping, and user instructions in both digital and written formats. Devices used with these plans must be compatible with GSM networks and support basic domestic voice and text communication features.

3 Constraints. SECTION 508 - Information Technology Requirements

3.2 Section 508 Compliance-Contractor resources shall meet the following requirements:

All electronic hardware and software procured under this contract/ purchase order must comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d) and the Architectural and Transportation Barriers Compliance Board Electronic Information Technology (EIT) Accessibility Standards (36 CFR part 1194). Further information is available via the Internet at http://www.section508.gov

Section 508 Deliverable Requirements: The activity to be performed relates to or requires the use of Electronic and Information Technology (EIT). Section 508 must be considered as a requirement for the outputs/deliverables including functional performance, information, documentation, and support requirements under this acquisition to ensure that it considers specific Section 508 accessibility requirements. Further, the outputs/deliverables should not adversely affect accessibility features of existing EIT technologies. Standards from 36 CFR part 1194 Subpart B, C, and D have been determined to apply to this acquisition.

OCR Requirement: Provide digital Optical Character Resolution (OCR) copies of product user guides and owner's manuals. A digital copy of these materials shall be provided in one or more of the following formats: DOC, DOCX, and PDF.