GSS26956-FLS_ALRM_appA.pdf
PDF 128 KB Posted
- Attached to
- False Alarm Reduction Services
- Solicitation number
- GSS26956-FLS_ALRM
- Issued by
- Delaware
About this file
False Alarm Reduction Services - Appendix A Summary
This document is a supporting exhibit (Appendix A) for the Delaware False Alarm Reduction Services contract opportunity. The appendix outlines the performance standards and measurement criteria that service providers must meet when delivering false alarm reduction services to the state. The exhibit establishes baseline metrics for evaluating contractor performance, including response times, complaint resolution procedures, and documentation requirements for all false alarm incidents reported within Delaware's jurisdiction. The document serves as the technical specification framework that bidders must comply with throughout the contract term, establishing clear accountability measures and service level expectations that will be monitored and enforced throughout the contract period.
The appendix details specific performance benchmarks related to false alarm reduction initiatives, including required data collection methodologies, reporting frequency, and quality assurance protocols. Contractors must demonstrate their ability to track alarm incidents, analyze patterns, and implement corrective measures to reduce false alarm rates across participating jurisdictions. The document establishes measurable outcomes and key performance indicators that will be used to evaluate contractor success, with emphasis on achieving quantifiable reductions in false alarm incidents, improving response coordination between service providers and law enforcement, and maintaining detailed records for ongoing performance assessment and contract compliance verification.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| GSS26956-FLS_ALRM_rfp.pdf | ||
| GSS26956-FLS_ALRM_appB.xlsx | XLSX spreadsheet | |
| GSS26956-FLS_ALRM_appD.pdf | ||
| GSS26956-FLS_ALRM_appC.xlsx | XLSX spreadsheet |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
STATE OF DELAWARE
Office of Management and Budget
Government Support Services
Online Bid Submission Portal Instructions
Responses to solicitation GSS26956-FLS_ALRM, False Alarm Reduction Services must be submitted through the Online Bid Submission Portal (portal). Submissions by other methods will not be accepted for this solicitation.
A. Questions
The State of Delaware will allow written requests for clarification of this solicitation. All questions with regard to the interpretation of this solicitation, drawings, or specifications, or any other aspect of this solicitation must be received through the online bid submission portal by 4:30 p.m. local time, August 5, 2026, referencing the section, page number, text of passage being questioned, and the question. All questions will be answered in writing by August 12, 2026, with responses posted on https://bids.delaware.gov and https://gss.bonfirehub.com/.
B. Proposal Contents
Each vendor’s proposal should contain at a minimum the following information:
1. Cover Letter on the letterhead of the company or organization submitting the proposal.
The cover letter must briefly summarize the Vendor's ability to provide the services specified in the RFP. The cover letter shall be signed by a representative who has the legal capacity to enter the organization into a formal contract with Government Support Services.
2. Table of Contents which clearly identifies the structure of the proposal and showing page numbers for each of the required sections and attachments.
3. The remaining vendor proposal package shall identify how the vendor proposes meeting the contract requirements and shall include pricing. This part of the proposal may also include descriptions of any enhancements or additional services or qualifications the Vendor will provide that are not mentioned in this RFP. (Refer to Section C for instructions on how to submit the components of the proposal response.)
The purpose of the proposal is to provide Vendors with an opportunity to demonstrate their qualifications, competence, and capacity to undertake the services described herein, in a manner which complies with the requirements of this RFP.
C. Bid Submission
Solicitation responses must be submitted through the portal at:
https://gss.bonfirehub.com/. The portal will have you break your submission as follows:
• Proposal Original – This upload will include your technical response to the solicitation, excluding any Questionnaire, BidTables, and Vendor Information Forms.
• Proposal Redacted – o If Confidentiality Form is checked NO, upload the Confidentiality Form, with the box checked.
o If Confidentiality Form is filled out identifying portions of the proposal as confidential, upload the Confidentiality Form, along with all documents that have information you are looking to redact, with those sections redacted.
https://gss.bonfirehub.com/ https://bids.delaware.gov/ https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgss.bonfirehub.com%2F&data=05%7C02%7Ccourtney.mccarty%40delaware.gov%7Cea543faf365b4560f24f08dc0d3c7921%7C8c09e56951c54deeabb28b99c32a4396%7C0%7C0%7C638399800584034755%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4AsGs6A7DS7wCUcK2FsE5XGyqkNq9Pw7Byoqli87904%3D&reserved=0
STATE OF DELAWARE
Office of Management and Budget
Government Support Services
• Vendor Information Forms – Complete the packet and upload, preferably as one pdf file.
The Vendor Information Forms include:
o Non-Collusion Statement – Both signatures and notary stamp/seal must be visible o Vendor Information Sheet o Business References – Required for responding vendor, as well as any identified sub-contractors.
o Confidentiality Form – Check the box to indicate No redactions, otherwise complete the form to summarize what you have redacted. (See Proposal Redacted section above.)
o Exceptions Form – Check the box to indicate No Exceptions, otherwise complete the form to notate all exceptions for consideration.
o Subcontractor Information – Check the box to indicate No Subcontracts, otherwise complete one form for each sub-contractor.
• BidTable – This submission will be your cost proposal which must be uploaded using the template provided.
Please note: Minimum system requirements: Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox. Javascript and browser cookies must be enabled.
Submission materials must be submitted in the File Type identified in the portal. The maximum upload file size is 1000 MB. Documents should not be embedded within uploaded files, as the embedded files will not be accessible or evaluated.
Excel files provided through the portal manipulated in any way will result in a failed upload.
Do not use special formatting, special characters or formulas.
D. Submission Deadline –
Per Delaware Code, the online bid submission portal will not permit incomplete nor late submissions. Uploads must be complete by 3:00 p.m. August 20, 2026. Respondents are encouraged not to wait until the last hour to upload documents.
E. Technical Issues –
Allow time for any technology challenges you may experience. Be advised that Bonfire Support Service Level Agreement has a maximum response time of 2 hours. Support tickets submitted should be specific, in order to minimize the “research” time before responding. Technical questions related to your submission should be directed to the portal provider at Support@GoBonfire.com or visit their help forum at https://vendorsupport.gobonfire.com/hc/en-us. Common issues are due to modifications to the BidTable and/or Questionnaire.
mailto:Support@GoBonfire.com https://vendorsupport.gobonfire.com/hc/en-us
| Responses to solicitation GSS26956-FLS_ALRM, False Alarm Reduction Services must be submitted through the Online Bid Submission Portal (portal). Submissions by other methods will not be accepted for this solicitation. |
| A. Questions |
| B. Proposal Contents |
| C. Bid Submission |
| Solicitation responses must be submitted through the portal at: https://gss.bonfirehub.com/. The portal will have you break your submission as follows: |
| Proposal Original – This upload will include your technical response to the solicitation, excluding any Questionnaire, BidTables, and Vendor Information Forms. |
| Proposal Redacted – |
| o If Confidentiality Form is checked NO, upload the Confidentiality Form, with the box checked. |
| o If Confidentiality Form is filled out identifying portions of the proposal as confidential, upload the Confidentiality Form, along with all documents that have information you are looking to redact, with those sections redacted. |
| Vendor Information Forms – Complete the packet and upload, preferably as one pdf file. The Vendor Information Forms include: |
| o Non-Collusion Statement – Both signatures and notary stamp/seal must be visible |
| o Vendor Information Sheet |
| o Business References – Required for responding vendor, as well as any identified sub-contractors. |
| o Exceptions Form – Check the box to indicate No Exceptions, otherwise complete the form to notate all exceptions for consideration. |
| o Subcontractor Information – Check the box to indicate No Subcontracts, otherwise complete one form for each sub-contractor. |
| BidTable – This submission will be your cost proposal which must be uploaded using the template provided. |
| Please note: Minimum system requirements: Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox. Javascript and browser cookies must be enabled. |
| Submission materials must be submitted in the File Type identified in the portal. The maximum upload file size is 1000 MB. Documents should not be embedded within uploaded files, as the embedded files will not be accessible or evaluated. |
| Excel files provided through the portal manipulated in any way will result in a failed upload. Do not use special formatting, special characters or formulas. |
| D. Submission Deadline – |
| E. Technical Issues – |
File details come from the government source that posted it. Updated .