8(a) sansome street solicitation.pdf

THIS PROCUREMENT IS EXCLUSIVELY FOR SMALL BUSINESSES WITH

8(a) PROGRAM, NAICS CODE OF 561720 – JANITORIAL SERVICES

S O L I C I T A T I O N N U M B E R: GS-09P-09-KS-D-0053

SERVICE: JANITORIAL/GROUND MAINTENANCE AND RELATED SERVICES

CONTRACT

LOCATION: U.S APPRAISERS BUILDING (CA0091AA)

630 SANSOME STREET

SAN FRANCISCO, CA 94111

U.S CUSTOMS HOUSE (CA0092AA)

555 BATTERY STREET

PERIOD OF PERFORMANCE:

APRIL 1, 2009 THROUGH MARCH 31, 2010

ONE BASE YEAR AND

FOUR (4) ONE-YEAR OPTION PERIODS

SOLICITATION ISSUE DATE: February 11, 2009

OFFER RECEIPT DATE/TIME: March 12, 2009 at 1:00PM - PST

Any questions regarding this solicitation may be directed to:

GENERAL SERVICES ADMINISTRATION

Property Management Branch, Contracts Section

450 GOLDEN GATE AVE. 9PMFC

SAN FRANCISCO, CA. 94102

ATTN: Thuy Ta

(415) 522-3603

SOLICITATION TABLE OF CONTENTS

(Sections A through M)

A. SOLICITATION/CONTRACT FORM ………………………………………………………………………..5

B. SUPPLIES OR SERVICES AND PRICES

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

Above Standard Services Acceptance Approval Building Contracting Officer (CO) Contracting Officer's Representative (COR) Contractor Environmentally Preferable Custodial Modification Ordering Official Product Preference Quality Assurance Surveillance Plan (QASP) Quality Control Program (QCP) Performance Based Service Contracting Service Calls Standard Services The Contractor Shall (at a minimum):

C.3 GREEN CLEANING

C.4 STANDARD SERVICES - INTERIOR

Performance Standards Floor Care Bare Floors Carpet and Rugs Floor Mats and Runners Restrooms, Shower Rooms, Locker Rooms, and Holding Cells Fixtures Surfaces Walls High Cleaning Trash, Wastebaskets, and Ash Receptacles Recyclables Elevator and Stairways Plate Glass Window Washing – Interior Blinds and Coverings (Not including Drapes, Curtains, and Unique Coverings) Policing Interior and Atrium Plants (Government Plants) Concessions Fitness Centers, Health Units, and Laboratories

C.5 STANDARD SERVICES - EXTERIOR

Performance Standards Plate Glass Window Washing – Exterior Hard Surface Areas Ash Receptacles and Trash Containers Surfaces (signs, vending tables, etc.) machines Parking Structures, Parking Lot(s), and Dock Areas Excrement Removal (Human, avian and rodent) Policing Outside Areas

C.6 GROUNDS MAINTENANCE

Weeds

C.7 ABOVE STANDARD SERVICES

Carpet Extraction (Private Areas) Window Washing Blinds and Coverings (Not Including Drapes, Curtains, and Unique Coverings) Pressure Washing and Steam Cleaning

C.8 SERVICE CALLS

C.9 TRASH AND SOLID WASTE DISPOSAL AND REMOVAL

Extent of Work Solid Waste Records and Reports

C.10 RECYCLING SERVICES

Extent of Work Recyclable Materials Disposition Recycling Containers Recyclable(s) Collection The Contractor Shall Restriction on Use Recycling Records and Reports

C.11 INTEGRATED PEST MANAGEMENT

Preventive Pest Maintenance Initial Pest Assessment General Pest Included and Excluded Integrated Pest Management Plan Pesticide Application Structural and Procedural Recommendations Record Keeping Manner and Time to Conduct Service Pest Control Safety and Health

C.12 QUALITY CONTROL PLAN (QCP)

C.13 CLEANING SCHEDULES

C.14 FEDERAL REQUIREMENTS

D. PACKAGING AND MARKING

E. INSPECTION & ACCEPTANCE

52.212-4 Contract Terms and Conditions—Commercial Items

F. DELIVERIES OR PERFORMANCE

G. CONTRACT ADMINISTRATION DATA

H. SPECIAL CONTRACT REQUIREMENTS

H.1 CONTRACTORS RESPONSIBILITIES

Supervisors Communication Uniforms Personal Protective Equipment (PPE) Blood Borne Pathogens Program Exposure Control Program Qualifications of Personnel Miscellaneous Requirements

H.2 CONTINGENCY PLAN (CP)

H.3 OCCUPANCY EMERGENCY PLAN (OEP)

H.4 CONTRACTOR PANDEMIC PLAN

H.5 ENERGY

H.6 AFFIRMATIVE PROCUREMENT PROGRAM (APP)

H.7 ASBESTOS AWARENESS TRAINING

H.8 PROVIDED BY THE GOVERNMENT (NOT IDENTIFIED ELSEWHERE IN THE SPECIFICATION) 46 H.9 SECURITY REQUIREMENTS AND PERSONAL IDENTITY VERIFICATION PROCEDURES (NON-CLASSIFIED

CONTRACT)

General Homeland Security Presidential Directive (HSPD)-12 Personal Verification of Contractor Personnel GSAM 552.237-71 Qualifications of Employees (May 1989) Required Information Submissions General Description of the Clearance Process Tenant Agency Security Requirements

H.10 IDENTIFICATION CREDENTIAL

H.11 ESCORT REQUIREMENTS

H.12 STANDARDS OF CONDUCT

H.13 REMOVAL FROM CONTRACT WORK

H.14 SENSITIVE BUT UNCLASSIFIED (SBU) BUILDING INFORMATION

H.15 RECORDING PRESENCE

H.16 GOVERNMENT FORMS

H.17 OTHER CONTRACTORS

H.18 ORDINANCES, TAXES, PERMITS AND LICENSES

H.19 DISCREPANCY IN THE SPECIFICATIONS

J1. BUILDING INFORMATION SHEET

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

J.2 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Floor Care Bare Floors Carpet and Rugs Floor Mats and Runners Fixtures Surfaces Walls High Cleaning Recyclables Elevators and Stairways Plate Glass Window Washing - Interior Blinds and Coverings (Not including Drapes, Curtains, and Unique Coverings) Policing Interior and Atrium Plants (Government Plants) Concessions Plate Glass Hard Surface Areas Ash Receptacles and Trash Containers Surfaces (signs, vending tables, etc.) machines Parking Lot(s) and Dock Areas Excrement Removal (Human, avian and rodent) Policing Outside Areas Composting (Option - use or delete) Leaf Removal Weeds Watering Pest Management Carpet Extraction (Private Areas) Window Washing Blinds and Coverings (Not Including Drapes, Curtains, and Unique Coverings) Pressure Washing and Steam Cleaning Service Calls Trash and Solid Waste Disposal and Removal Solid Waste Records and Reports All recyclable materials shall be collected for removal from the premises Recyclable Materials Disposition Recyclable(s) Collection Integrated Pest Management Initial Pest Assessment

Pesticide Application Structural and Procedural Recommendations Record Keeping Manner and Time to Conduct Service Pest Control Safety and Health

SECTION L - 52.212-1 INSTRUCTIONS TO OFFERORS-COMMERCIAL ITEMS (JAN 2005)

SECTION M - 52.212-2 EVALUATION-COMMERCIAL ITEMS (JAN 1999)

GSAR 514.201-1: UNIFORM CONTRACT FORMAT

The information collection requirements contained in this solicitation/contract, are either required by regulation or approved by the Office of Management and Budget pursuant to the Paperwork Work Reduction Act and assigned OMB control No. 3090-0163.

WHEN SUBMITTING PROPOSALS – PLEASE SUBMITT 3 COPIES

SITE-VISIT

March 12, 2009, 9:00AM (PST)

U.S APPRAISERS BUILDING (CA0091AA)

CONTACT PERSON:

THUY TA (415) 522-3603

B. SUPPLIES OR SERVICES AND PRICES

B.1 DESCRIPTION OF SERVICES

This is a Performance Based Statement of Work (PBSOW). The contractor shall provide all management, supervision, labor, materials, supplies, equipment, and interpersonal skills necessary to ensure the effective performance of janitorial/grounds maintenance and related services at the following buildings. This requires that the contractor provide an on-going dialogue with the designated government representative.

LOCATIONS: U.S APPRAISERS BUILDING (CA0091AA)

U.S CUSTOMS HOUSE (CA0092AA)

555 BATTERY STREET

PERIOD OF PERFORMANCE: April 1, 2009 through March 31, 2010 With four (4) one-year options

Please complete your offer in the spaces indicated on the following pages.

*PRICES SUBMITTED SHALL BE DIVISIBLE BY 12

OFFER SHEET

NOTE: In the space provided below, quote a price for furnishing all management, supervision, labor, materials and equipment for the following services

ITEM

DESCRIPTION

UNIT PRICE*

PRICE*

Base Period 12-months

PRICE* 1st Option/Renewal

Period 1 Year

PRICE* 2nd Option/Renewal

Period 1 Year

PRICE* 3rd Option/Renewal

Period 1 Year

PRICE* 4th Option/Renewal

Period 1 Year

TOTAL

CONTRACT

PRICE

[A11]

Standard Services:

Custodial and related services

(per month)

[A12]

Standard Services:

Grounds maintenance services

[A13]

Standard Services:

Trash Removal services

0004 Service Call Hourly Rates:

Productive

Supervisory

Hourly rates are proposed only once.

In the event of wage determination rate increases, these rates may be escalated per

FAR 52.222-43

$_____/hour

DEFINITION: ADDITIONAL SERVICES HOURLY RATES: Quote a price per man-hour for providing services additional to those stated in the contract. This provision is to be used for the Government's short-term non-recurring needs including emergency services. Orders for additional service up to $2,500 may be placed orally, and processed using certified invoice procedures or a GSA credit card. Orders that exceed $2,500 may be placed or confirmed by issuance of a GSA Form 300, Order for Supplies or Services, or by a GSA credit card. The GSA Form 300 will describe the service to be provided and will establish, excluding emergencies, the maximum number of hours, for which the contractor will be compensated. Orders on a GSA VISA card may not exceed the cardholder’s single purchase limit. Individual orders for additional services involving more than 40 man-hours will only be issued with the contractor’s agreement. No more than 160 hours of additional services shall be ordered during a 12-month period. Should a continuing need for additional services arise, a contract modification will be negotiated pursuant to the "Changes" clause.

SERVICE CALL HOURLY RATES: Quote a price per man-hour for providing Service Call services when ordered that are in addition to the services specified herein for the standard services. This services provision is intended to be used to satisfy the Government's short term non recurring needs for service. Orders for reimbursable Service Calls up to $2,500 may be placed orally, and processed using a GSA credit card or GSA Visa Checks. Orders that exceed $2,500 may be placed or confirmed by issuance of a GSA Form 300, Order for Supplies or Services. The GSA Form 300 will describe the service to be provided and will establish, excluding emergencies, the maximum number of hours for which the Contractor will be compensated. Orders paid for by a GSA VISA card may not exceed the cardholder’s single purchase limit. Individual orders for service calls involving more than 40 man-hours will only be issued with the Contractor’s agreement. No more than 160 hours of service call services shall be ordered during a 12-month period. Should a continuing need for services arise, a contract modification will be negotiated pursuant to the "Changes" clause. The Contractor shall provide adequate staff to respond to service calls during building(s) operating hours (see Building Information Data Sheet) AND during the Contractor’s regular cleaning schedule. The Contractor shall identify in its Quality Control Plan how it will monitor and respond to service calls.

VACANT SPACE: The ANSI STAR Rentable Square Footage listed on the Building Information Data Sheet is for a fully occupied building. The Contractor's bid shall reflect pricing for a fully occupied building. In the event that there is vacant space in the building, the contractor shall be notified at the time of the site-visit. If there is a substantial amount of vacant space (3,000 or more), it will be noted on the Building Information Data Sheet. If there is more than 3,000 ANSI rentable square feet of vacant space that will be vacant for more than three (3) months at the time of award, the CO shall determine if the contract will be awarded minus the vacant space at the awarded cost per square foot. If so, as the vacant space is filled, it shall be added back into the contract at the current cost per square foot. During contract performance, if vacant space occurs and it is less than 3,000 ANSI rentable square feet and vacant less than three

(3) months, the COR shall take deductions for the vacant space on the effective date, as stipulated in writing by the COR, and will continue until the effective date on which the cleaning is resumed. The COR shall utilize the deduction table found in Section "I" of the contract. If more than 3,000 ANSI rentable square feet becomes vacant for more than (3) months, the CO shall determine if a modification to the contract is necessary.

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

Above Standard Services Above Standard Services are services not covered in the monthly price of the contract.

Contractor prices include all applicable labor, materials, supplies, equipment (except as otherwise provided), supervision, and management.

Acceptance Constitutes acknowledgment that the supplies or services conform to applicable contract quality and quantity requirements.

Approval "Approval" means the Government has reviewed submittals, deliverables, or administrative documents (e.g., insurance certificates, MSDS Sheets, etc.), and has determined the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, local laws and regulations.

Building A reference to “facility” and “site” is interchangeable with “building”. A man made structure used or intended for supporting or sheltering any use or continuous occupancy.

Contracting Officer (CO) Contracting Officer (CO) has the overall responsibility for the administration of this contract.

The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

Contracting Officer's Representative (COR) The Contracting Officer's Representative (COR) shall be appointed by letter from the Contracting Officer (CO). COR will be the primary Government representative for the administration of the Contract, but will not have the authority to modify the contract.

Contractor Reference to “Contractor” throughout the Statement of Work (SOW) even for those references to subcontracted type tasks shall mean the responsibility of the contract service provider.

Environmentally Preferable Products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, products and chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service

Green Cleaning Green cleaning is a planned and organized approach to cleaning that uses products and processes that go beyond simple appearance and focuses on reducing impacts on human health and the environment.

Custodial A reference to “custodial” is interchangeable with “janitorial”. Custodial and related services can include, but is not limited to, window washing, trash removal, recycling, landscaping, and maintaining a building or area.

Modification Modification is a bilateral or unilateral change in the terms of a contract.

Ordering Official Ordering Officials shall be appointed by letter from the CO. Ordering Officials will be the Government’s representative for the ordering of supplies and services.

Product Preference Products that are identified as “environmentally preferable”, and bio-based will be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

Quality Assurance Surveillance Plan (QASP) The Government’s surveillance method of monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW).

Quality Control Program (QCP) The Quality Control Program is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

Performance Based Service Contracting The procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

Service Calls Service calls are considered standard service requirements, such as nonrecurring requests for rearranging of furniture in a conference room, special event support, spills, replenishing restroom supplies, etc.

Standard Services A standard service is defined as all services that are included in the monthly price or as defined in the Contract document. Prices are to include all applicable labor, materials, supplies, equipment (except as otherwise provided), supervision, and management.

C. 2 OBJECTIVES

Contract Objectives: This is a Performance-Based Statement of Work (PBSOW) for Janitorial and related services at the U.S. Appraisers Building, 630 Sansome Street, San Francisco, CA and at the U.S. Customs House, 555 Battery Street, San Francisco, CA. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards.

The contract shall consist of two major functional areas: standard services, and above standard services.

Custodial services provided by the Contractor are arranged and oversight is provided through one or more of the following entities including GSA’s Regional Office, Service Centers, Field Offices or Local Offices. These entities represent the Occupancy Management organizations that have been adopted by GSA’s regional leadership.

The Contractor Shall (at a minimum):

1. Be responsible to make the management and operational decisions to meet the quality standards required under this contract.

2. Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

3. Implement an effective Quality Control Plan (QCP).

4. Implement effective service call procedures, as specified under the Service Call section of this contract, that results in prompt, professional, and courteous resolution of tenant concerns.

5. Keep the Contracting Officer Representative (COR) informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the COR.

6. Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

C.3 GREEN CLEANING

The Contractor shall use green cleaning products and processes, and shall demonstrate such capability by submitting a green cleaning plan to the COR within five (5) days prior to the start of work. The Green Cleaning Plan shall describe methods, materials, and equipment used under the contract. Green cleaning is a planned and organized approach to cleaning that is designed to protect the occupants and workers' health and reduce the impact on human health and the environment. Unlike a traditional cleaning program, a green custodial program takes a holistic approach to building cleaning and goes beyond simple appearances to focus on health and the environmental impacts.

Green cleaning products and processes include, but are not limited to products containing recycled content, environmentally preferable products and services, vacuum equipment with HEPA filtration, bio-based products, and products and services that minimize the use of energy, water, and other resources. In addition to compliance with these requirements, the Contractor shall follow all applicable standard industry practices including, but not limited to those published by the National Institute of Building Sciences (NIBS), American Society of Testing Materials (ASTM), and Carpet and Rug Institute (CRI), as well as applicable standards of the Environmental Protection Agency (EPA).

The Contractor shall take every precaution to ensure that if available, only safe and environmentally preferable products are used. Preference shall be given to cleaning products that meet the following: United States Department of Agriculture (USDA) designated bio-based products, Green Seal certified (Standard GS-37 for Commercial and Institutional Cleaners, Comprehensive Procurement Guidelines (CPG)), and applicable Executive Orders.

The success of the green program hinges on the principles of stewardship. Stewardship is the shared responsibility for everyone working together to improve human health and the environment through the Government’s cleaning program. The Contractor shall develop stewardship activities that help educate building occupants and include this information in their Quality Control Plan.

C.4 STANDARD SERVICES - INTERIOR

The Contractor shall provide interior standard services for the work items listed below.

Performance Standards The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s Quality Assurance Surveillance Plan (QASP).

Floor Care Floors shall be free of streaks, mop strand marks, and skipped areas. Walls, baseboards, and other surfaces shall be free of finish residue and marks from equipment. The finished area shall have a uniform luster. There shall be no buildup of finish in corners or crevices.

Bare Floors Floors: Floors, base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopped floors are to be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary. These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. There shall be no visible buildup of finish in corners or crevices.

Asbestos Containing Building Material (ACBM): Cleaning of flooring that may contain asbestos material, such as vinyl asbestos tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, "Asbestos Operations and Maintenance Work Practices". Upon request, the Government shall make available to the Contractor any asbestos sampling results.

ADP Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP) space.

Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

Terrazzo and Marble Floors (Crystallization): All applicable floor areas shall be maintained in accordance with industry standards.

Loading Dock Floors: Spill residue and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and/or State and local regulatory agency requirements.

Stripping and Finishing: The old finish or wax shall be removed in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, burns, or scuffmarks, or wax build-up in corners or crevices. UNDER NO CIRCUMSTANCES SHALL

BURNISHING, HIGH SPEED BUFFING OR DRY STRIPPING METHODS BE USED.

Sealing: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

Carpet and Rugs Extraction (Public Areas Only): Build-up, spills, and crusted material shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets.

The Contractor shall coordinate with the COR the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold. Moving of duplicating equipment, computer equipment, and similar type electric and electronic equipment is to be coordinated with the COR prior to cleaning of the carpet. Any furnishings moved are to be returned to their original positions.

Spot Cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted material.

Vacuuming: Carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize vacuum cleaners that meet the requirements of the Carpet and Rug Institute “Green Label/Green Label Plus” Testing Program.

Floor Mats and Runners The Government shall furnish all mats and runners.

Mats and runners shall be laid out, as specified by the COR, at main entrances, main lobbies, and main and secondary corridors at all times, and must have finished edges. Replacement mats and runners shall be of the same type as the original mats and runners. Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted material. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. They shall receive scheduled cleanings and routine inspections based upon the manufacturer's instructions. Any mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the COR so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 Provision of Slip Resistance on Walking/Working Surfaces Guidelines.

The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners is preferred to eliminate overlapping and to reduce potential tripping hazards.

Wet or Inclement Weather: In the event of wet or inclement weather, the mats and runners shall be placed at entrances and at other areas identified by the COR prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the COR determines that they are no longer required. Wet Floor safety signs will be provided by the Contractor and placed where needed.

Umbrella Bags: The Contractor shall provide umbrella bags when needed. The umbrella bag rack will be provided by the Government.

Restrooms, Shower Rooms, Locker Rooms, and Holding Cells Cleaning: Areas shall be cleaned with a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustation. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluid, waste, and graffiti.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Dispensers: The Contractor shall provide dispensers. The Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies used shall be consistent with the Comprehensive Procurement Guideline (CPG) items. Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense.

Floors: The quality standard for this item is the same as that described in "Floor Care" of this contract.

Receptacles: The Contractor shall empty, clean, and sanitize sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags.

Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR 1910.1030.

Fixtures Clean and Sanitize: Fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall be clean with no dust, spots, soil substances, discoloration, mold, build-up, or excess moisture.

Drinking fountains: All fountains shall be free of dirt, watermarks, and all other debris or encrustation. Drinking fountains shall be sanitized and present a lustrous appearance.

Surfaces Horizontal surfaces: All surfaces shall be free of dust, dirt, oil spots, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed.

Metal, Brass and Woodwork: Surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) shall be free of dust, streaks, spots, hand marks, oil, smudges, dirt, soil substances, encrustation, and streaks. All metals and brass are to be cleaned and polished with neutral detergent and a soft cloth. Surfaces are to maintain a lustrous and uniform appearance.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 70’’ of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots and grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture.

Walls Clean Spots and Marks: Wall surfaces shall be free of smudges, marks, dirt, and spots. Cleaning should not cause discoloration.

High Cleaning High Surfaces: Surfaces between 70 inches and 92 inches shall be cleaned free of dirt, dust, and cobwebs. Where glass is present, both sides shall be clean and free of streaks. This does not include removal of vents, tiles, or fixtures.

Trash, Wastebaskets, and Ash Receptacles Trash: All trash (including restrooms) shall be collected and removed to a location designated by the COR. Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for all trash, debris containers shall not be torn, worn, or contain residue. All ash receptacles shall be free of dust, ashes, odors, tar, streaks, and tobacco residue.

The Contractor shall notify the COR of any item or material identified by the Environmental Protection Agency (EPA), and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste, observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries (40 CFR Parts 260-273).

Medical Sharps. Medical sharps shall be disposed of by the Contractor in accordance with State and Federal Department of Transportation requirements (49 CFR Part 173). Waste containers shall comply with OSHA (29 CFR Part 1910.1030).

Recyclables Collection: The Government will provide a sufficient number of centralized recycling containers and a desk side container for each employee for the collection of paper. The Government employee is responsible for emptying the desk side container into centralized containers. The Contractor shall provide all labor, equipment and means to transport recyclable materials from centralized recycling bins and containers located throughout the building to storage and loading areas as designated by the COR and as described in the recycling discussion under standard services.

Elevator and Stairways Door Tracks: Tracks shall be clean and free of dirt, debris, built up grime, dust, smudges, and other extraneous matter.

Exterior and Interior Car Surfaces: Surfaces shall be clean and free of finger marks, smudges, and spills. Carpets and floors shall be free of removable spots, dirt, and debris. Floors requiring a finish shall be maintained at a high luster.

Exposed Surfaces, Treads, Risers and Landings: Stairways, escalators, entrances, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris.

Plate Glass All glass (to include glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, and moisture and shall not be cloudy.

Window Washing – Interior Cleaning: Windows shall be clean and free of dirt, grime, streaks, and moisture and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped free of drippings and other watermarks. Windows shall be cleaned annually. Cleaning frequencies that are above standard shall be completed on a reimbursable basis to the Contractor. Cleanings of both sides of the windows shall be coordinated to maximize cost effective operations as directed by the COR.

Blinds and Coverings (Not including Drapes, Curtains, and Unique Coverings) Dusting of Blinds and Coverings: All blinds and coverings, cord tapes, and valances shall be clean and free of dust and spots. Blinds and coverings that are not operating properly shall be reported to the COR for repair.

Washing of Blinds and Coverings: Both sides of blinds and coverings shall be washed annually and coordinated with the COR. Washing frequencies that are above standard shall be completed on a reimbursable basis to the Contractor.

Policing Areas: All building areas shall be free of papers, trash, and other discarded material.

Interior and Atrium Plants (Government Plants) Plants shall be free of dust and dead leaves and properly hydrated. Fertilize, prune, and treat for infestation. Any dead or withered plants, due to Contractor’s neglect, shall be replaced by the Contractor at no additional expense to the Government.

Concessions Cleaning: All public areas (cafeteria furniture and seating areas, snack bars, and vending machine area) shall be clean, sanitized, and free of spillages, food crumbs, spots, smudges, marks, and soil. Floors shall be maintained in accordance to the floor care standard services requirements of this contract. The cleaning of kitchens and the serving areas is the responsibility of the Concessions Contractor.

Fitness Centers, Health Units, and Laboratories Cleaning: Areas such as the fitness centers, health units, and laboratories shall be sanitized in accordance to the standard service requirements.

Surfaces: All metal (door frames and handles, fixtures, exercise equipment) and glazed surfaces (including partitions), shall be free of smears, finger marks and streaks and shall maintain a uniform luster.

Equipment: All vinyl surfaces of exercise equipment and exercise mats shall be free of dust, dirt, spots, streaks, and smudges.

C.5 STANDARD SERVICES - EXTERIOR

The Contractor shall provide exterior standard services for the work items listed below.

Performance Standards Aside from the Government-provided window washing unit, the Contractor shall provide all resources, labor, tools, equipment, transportation, hauling away and disposal, training, supplies, materials, and oversight to ensure that quality and performance standards are successfully achieved.

Plate Glass All glass (to include spandrel glass, glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks and moisture, and shall not be cloudy.

Window Washing – Exterior All glass shall be clean and free of dirt, grime, streaks and moisture, and shall not be cloudy.

Window sashes, sills, woodwork, and other surroundings of glass shall be wiped free of drippings and other watermarks. Windows shall be cleaned annually. Cleaning frequencies that are above standard shall be completed on a reimbursable basis to the Contractor. Cleanings of both sides of the windows shall be coordinated with the COR.

Adequate fall protection for window washers is required to be provided by the Contractor. The Contractor is required to accomplish window washing work consistent with safety requirements promulgated by the Occupational Safety and Health Administration (OSHA) and 29 CFR 1910.

Hard Surface Areas Cleaning: All areas (sidewalks, brick areas, hard surfaces, parking areas, garages, docks, moats, platforms, driveways, ramps, lanes, etc.) shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oil, and grease. No residual dirt shall remain after the removal of the debris. Spill residue and clean-up materials shall be disposed in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

Ash Receptacles and Trash Containers Cleaning: All trash shall be collected and removed to a location designated by the COR. Trash containers and ash receptacles shall be emptied and kept clean, odor-free, and free of dirt, dust, ash, cigarette butts, debris, residue, and spilled material. Sand in ash receptacles shall be replenished as necessary. Plastic liners for all trash containers shall not be torn, worn, or contain residue.

Surfaces (signs, vending tables, etc.) machines Cleaning: Surfaces shall be clean, with no dirt, dust, residue, streaks, spots, soil substances, discoloration, or cloth streaks. Spill residue and clean-up materials used shall be disposed of properly and in accordance with the Environmental Protection Agency (EPA) and State Local regulatory agency requirements.

Parking Structures, Parking Lot(s), and Dock Areas Cleaning: Areas shall be cleaned and free of dirt, water, streaks, mop marks, and oil spill(s).

Spill residue and clean-up materials shall be disposed in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

Excrement Removal (Human, avian and rodent) Cleaning: All steps and stairs, entrances, sidewalks, arcades, landings, balconies, and ledges shall be cleaned of all excrement while following established safety precautions as outlined in the Center of Disease Control protocols. Knowledge of cautionary requirements in cleaning areas contaminated by bat, pigeon, or other avian pest excrement is required. The Contractor shall fully train all employees designated to perform these services in accordance with OSHA standards and OSHA approved State plans.

Policing Outside Areas Policing: All areas including sidewalks, hard surfaces, parking areas, garages, docks, platforms, driveways, ramps, lanes, etc. shall be clean of gum, litter, debris, paper, trash, and other discarded material.

C.6 GROUNDS MAINTENANCE

Weeds Maintenance: All areas are to be free of weeds and unwanted growth.

C.7 ABOVE STANDARD SERVICES

The Contractor shall provide interior and exterior above standard services to fulfill the Government’s intermittent need for work. These services are in addition to the services specified as a standard service.

The Contractor shall not divert workforce to accomplish above standard services.

Submit to the COR within thirty (30) days of start of work a commercial price list for the above standard listed item(s). The commercial price(s) shall include the duration that the price is valid, minimum quantities to be ordered and any other stipulations that may apply. Unless otherwise requested by the Ordering Official, commercial prices for these services should be given by the square foot for any work defined in terms of its floor space. Work items whose unit of quantity is listed as “each” should be on a “per item” basis (per blind, per window, per tree, etc.).

However, the Ordering Official may request that the Contractor provide work line items on another basis, “per job” (quantity times unit price).

The Government reserves the right to obtain supplies and services from other sources if determined that prices are not found fair and reasonable, based on competitive fair market prices.

SERVICES WITH QUALITY STANDARDS

Carpet Extraction (Private Areas) The quality standard for providing above standard service is the same as that described for "Carpet and Rugs" in the "Standard Service" section of this document.

Window Washing The quality standard for providing above standard service is the same as that described for "Window Washing" in the "Standard Service" section of this document.

Blinds and Coverings (Not Including Drapes, Curtains, and Unique Coverings) Contractor shall wash both sides of the blinds and coverings and shall coordinate this requirement with the COR.

Pressure Washing and Steam Cleaning Cleaning: The Contractor shall remove all dirt, debris, residue, gum, grease, and tar within the exterior areas of the building(s) with the approval of the COR. Clean-up shall be done in an environmentally sound manner to minimize the amount of waste washed into the storm sewers or onto the ground.

C.8 SERVICE CALLS

Contractor shall provide adequate staff to respond to service calls during building(s) operating hours (see Building Information Data Sheet) AND during the Contractor’s regular cleaning schedule. Contractor shall detail in its QCP how they will monitor and respond to service calls.

The Contractor shall use the Computerized Maintenance Management System (CMMS) for service calls. The CMMS is a data base and application software package which automates the recordkeeping requirements. The designated CMMS shall be used for administration control of custodial and related services calls. The Contractor shall use the CMMS following the instructions listed in the user manual on the Region 9 CMMS Website (GEMnet).

Service calls will be entered by the Contractor. The Contractor shall be responsible for entering status and completion information for any and all janitorial and related service calls within 12 hours.

The Contractor shall supply all the necessary computer equipment, including peripherals, necessary to support the CMMS, and the Contractor's administrative requirements.

The costs of all service calls shall be reimbursed to the Contractor if the request is outside the building(s) operating hours AND outside the Contractor’s regular cleaning schedule or, as determined by the COR.

The Contractor shall respond to ALL service call requests (custodial issues, moving, arranging, and rearranging furniture within a conference room, special event support, etc.) using building specific service call procedures.

Service calls that the COR determines to be urgent (spilled water in traffic areas, lack of toilet supplies, etc.) shall be handled immediately.

C.9 TRASH AND SOLID WASTE DISPOSAL AND REMOVAL

Extent of Work The Contractor shall not collect hazardous materials unless specifically contracted to recycle them. Typical prohibited waste shall not be discarded in trash containers which include, but are not limited to, fluorescent light bulbs, thermostats, thermometers, most chemicals, batteries and battery operated devices, electronic equipment, mobile phones, portable computers, and emergency lighting. In addition, electronic equipment such as computers and printers shall not be discarded in the trash containers. The Contractor shall notify the COR of any prohibited or unauthorized items observed in the trash receptacles.

The custodial Contractor shall provide trash or solid waste removal and disposal services as described herein.

The Contractor shall collect and transport all solid waste, trash, and debris to designated locations on the loading dock or other areas designated by the COR for removal from the premises. If trash compactors are used at the building, the Contractor shall operate the compactor. The COR shall ensure that the appropriate Contractor Personnel receive training in the safe and proper operation of the compactor. The training shall be provided by the trash removal Contractor.

All solid waste collected as a requirement of this contract shall be removed from the premises and transported to a solid waste disposal facility that has been certified by the appropriate state agency responsible for solid waste management, or by the Environmental Protection Agency.

The Contractor shall provide a sufficient number of waste removal containers to accommodate all trash generated between pick-up dates. The COR shall approve all container styles, types, and storage locations prior to placement. The Contractor shall be responsible for the delivery, maintenance, repair, cleanliness, labeling, and removal of storage containers and equipment, throughout the contract period. The containers must be kept free of holes, pests, grease, oil, and odors, etc. All Contractor-supplied equipment and materials shall remain the property of the Contractor during and subsequent to the contract period.

The overflow of materials from containers and dumpsters shall be picked up from the ground and floor area used to collect and consolidate the materials. The Contractor shall remove all hydraulic fluid and oil spillage caused either by the collection vehicles, or released from containers at the designated centralized collection site (loading dock, etc.). Spill residue and clean-up materials shall be disposed in accordance with the Environmental Protection Agency, and State and local regulatory agency requirements.

Solid Waste Records and Reports The Contractor shall submit a quarterly report showing the total weight or cubic yards of trash hauled and shall be provided to the COR, so that the report can be submitted as required by the Resource Conservation and Recovery Act.

If the Contractor can not provide total weight or cubic yards of trash hauled, the Contractor shall provide to the COR the container size, the number of containers, and the number of pickups and/or tips for each quarter.

Reports prepared by the Contractor shall be submitted to the COR electronically. When electronic submittals are not available, hard copy reports shall be used. Paper used by the Contractor shall be double printed paper containing a minimum of 30 percent post consumer recycled content.

C.10 RECYCLING SERVICES

The Contractor shall furnish all recycling services as described herein. All recyclable materials shall be collected for removal from the premises. Overflow of materials from containers shall be picked up from the floor of the area used to collect and consolidate the materials.

Extent of Work It is the intent of the Government to keep the maximum amount of material from the landfill through aggressive recycling.

Materials to be recycled may include, but are not limited to: hard and soft bound books, telephone books, magazines and catalogs, legal briefs, publications, all types of office paper, computer paper, manila file folders, newspapers, junk mail, corrugated containers, manila envelopes, cardboard packaging, packing cartons, metals, used aluminum, plastic and glass beverage containers, unusable wood pallets, universal wastes, electronics, and old carpeting.

The Contractor shall remove all hydraulic fluid and/or oil spillage caused either by the collection vehicles, or released from containers at the designated centralized collection site (loading dock, etc.). Spill residue and clean-up materials shall be disposed in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

Unless specifically contracted to recycle items or material identified by the EPA, and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste, the Contractor shall not collect these items. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries. Electronic equipment, such as computers shall not be discarded in the recycle bins. The Contractor shall notify the COR of any prohibited or unauthorized items observed in the recycling receptacles.

The Contractor shall recycle to the maximum extent possible.

Recyclable Materials Disposition The Contractor shall ensure that all recyclable materials are recycled and not placed in landfills.

The COR shall encourage the Contractor to participate in joint efforts with State, city, and local governments regarding recycling.

Recycling Containers Recycling Collection Containers: The Government shall provide the necessary collection containers/bins and other equipment for use throughout the building, for the collection of recyclable materials. Containers shall be in sufficient quantities for the collection of recyclable material prior to removal to the designated holding area(s).

Storage Containers: The Contractor shall provide the necessary storage containers and other equipment for use in designated holding areas. Containers shall be in sufficient quantities for the storage of the recyclable materials in the holding area prior to removal from the premises by the recycling Contractor.

Container and Equipment Responsibility: The Contractor shall be responsible for the removal of recyclables from collection containers and movement to the holding areas, throughout the contract period. The containers, excluding those used to collect paper, shall be lined and free of residue and any plastic liners shall not be torn, worn or contain residue. Containers shall be kept free from holes, vermin, or foreign matter that might cause injury or stain clothing or furniture, and the containers must not emit unpleasant odors. If any container emits unpleasant odors, as identified by the COR, it shall be immediately corrected by the Contractor at their expense.

Recyclable materials shall not be handled, stored, or transported in any manner that causes a safety or health hazard.

All Government supplied equipment and materials shall remain the property of the Government.

The Contractor shall be accountable for all recycling equipment and containers belonging to the Recycling Contractor and shall use it only for the intended purpose.

Recyclable(s) Collection Contractor shall ensure that recyclables are collected and placed in the designated holding areas on a schedule that will maximize the quantity of materials removed from the premises as scheduled. Additional collections of recyclable materials may be required on an irregular basis, and will be coordinated with the COR.

The Contractor Shall

A. Arrange for the removal of recyclables from premises. Be responsible for all fees, if any, associated with recycling.

B. Remove all recyclable materials to a storage area designated by the COR. Recyclable materials may be found in:

Central Recycling bins and containers (located in common areas such as hallways, break rooms, conference rooms, snack bars, cafeteria and/or…