Giant Voice Maintenance PWS Draft.docx

SBD 2/OL MSG/ITF PERFORMANCE WORK STATEMENT

GIANT VOICE/EMERGENCY BROADCAST SYSTEM MAINTENANCE BUCKLEY SPACE FORCE BASE, CO

1 Apr 2026

TABLE OF CONTENTS

Appendices

Appendix 5: Equipment List & Locations 14 Appendix 6: Mission-Essential Contractor Services 15

SECTION I

DESCRIPTION OF SERVICES

1.0 INTRODUCTION: This is a non-personal services contract that will cover the period of one-year, and contain the option to extend services through the use of four option years. This contract will provide Giant Voice/Emergency Broadcast System (hereafter known as “Giant Voice”) maintenance for the Buckley SFB Giant Voice system. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. The contractor MUST BE qualified/ to perform maintenance on the BSFB Giant Voice system (brand named Whelen) as to not void any existing warranties. The Giant Voice system is physically located at

· Primary Command Post, Bldg 1030, Rm, 30, street address 510 S. Aspen St, Buckley SFB, CO 80011

· Alternate Command Post, Bldg 730, Rm 170 J-Q, street address, 84 N, Aspen St, Buckley SFB, CO 80011

· Giant Voice Towers consist of: Commissary, Army Aviation, Fam Camp, Flightline, Receiver Site, & Navy

1.1 SCOPE OF WORK: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Giant Voice maintenance as defined in this Performance Work Statement. The Contractor shall perform to the standards in this contract.

1.2 CONTRACTOR’S POINT OF CONTACT: The Contractor shall designate in writing to the Contracting Officer, prior to performance, the name and local telephone number of the individual to act as his/her representative. The representative shall be responsible for the overall management and coordination of the contract and shall have full authority to act for the Contractor on all matters relating to the daily operations of this contract.

1.3 WORK ROSTER: The Contractor shall provide a list of individual contract personnel names and phone numbers to the Contracting Officer or to OL MSG LMR/Spectrum Manager prior to contractor performance on base.

3.0 : The Contractor is responsible for performing services on the BSFB Giant Voice system, between the hours of 7:30 am through 4:30 pm Mountain time, Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

Recognized Holidays: The Contractor is not required to perform services on the following Federal holidays.

Independence Day

3.1 PERFORMANCE: The below are the minimum performance requirements for Contractor:

3.1.1 Basic Services: The Contractor shall provide non-personal services including all management, supervision, transportation, tools, rentals, and labor necessary to maintain Giant Voice:

The BSFB Giant Voice System currently includes a Weather Warn/Rapid Warning Computer Operating System, and a Motorola CM200 VHF two-way radio located in building 1030 Buckley Installation Control Center, a Weather Warn/Rapid Warning Computer Operating System, and a Motorola VHF two-way radio located in building 730 (alternate ICC), and one Giant Voice UHF omni-directional antenna located on each respective roof. BSFB system also includes six Giant Voice towers: four towers include Whelen WPS-2900 Type II Cabinets with 3 to 5 cell heads (mixed solar/AC power), one with a Whelen WPS-2800 Type II Cabinet with 3 cell head (solar), and one with a Whelen WPS-2900 Type II Cabinet with 2 WPS4004 heads (solar).

3.1.1 Basic Services: The Contractor shall provide all necessary management, supervision, personnel, tools, materials, transportation, and labor required for the comprehensive maintenance, inspection, and repair of the Buckley Space Force Base (BSFB) Giant Voice Mass Notification System. The objective is to ensure the system's continuous, reliable, and effective operation for all-hazards alerts and notifications. This includes both scheduled preventative maintenance and unscheduled emergency repair services, 24 hours a day, 7 days a week. The services shall cover all components of the BSFB Giant Voice System, which includes all items outlined in Appendix 5.

3.1.1.1 Emergency Repairs and Maintenance: The Contractor must be prepared to respond to and resolve emergency system failures. Upon notification of a critical system malfunction, the Contractor shall be required to provide a response within two hours and begin diagnostic and repair services within four hours. A critical system malfunction is defined as any failure that prevents the broadcast of alerts from one or more towers, or the failure of a primary or alternate control station.

3.1.1.2 Portable Control Unit: The Contractor shall be responsible for the full maintenance and operational readiness of one (1) portable Giant Voice control unit housed within a durable Pelican case. This includes regular inspections, function tests, and any necessary repairs to ensure the unit is deployable and fully operational at all times for use in mobile or emergency command post scenarios.

3.1.2 The Contractor shall maintain the Giant Voice System so that it operates within manufacturer specifications and broadcasts the emergency tones/warnings, voice announcements, noon test and music (Reveille, Retreat/National Anthem, Taps) throughout BSFB.

3.1.3 Parts: The Contractor will be responsible for providing the parts necessary to restore the Giant Voice system capabilities to 100%.

3.1.4 The Contractor shall ensure that Music shall be programmed to automatically play at the following days/times:

3.1.5 Preventative Maintenance Inspections (PMI):

3.1.5.1 Semiannual PMI’s: The Contractor shall complete two (2) comprehensive PMI’s per year (semiannually). Semiannual PMI’s shall be accomplished in accordance with the appropriate equipment manufacturer’s manual. Semiannual PMI’s shall include at a minimum visual siren station physical inspection, siren cabinet and components inspection, speaker assembly and pole top equipment inspection, station performance testing, radio forward/reflected power readings and tower signal to noise readings as identified in the manufacturer’s manual. Semiannual PMI’s shall be conducted on all equipment located at both the primary and alternate locations and include all towers.

3.1.6 The Contractor shall coordinate at least 48 hours in advance for all maintenance and/or PMIs with the OL MSG work center prior to performing any work.

The Contractor shall submit an inspection report to both SBD 2 Command Post and OL MSG LMR/Spectrum Manager work centers documenting the completion of the semiannual and monthly PMI’s within 48 hours of completion. Inspection reports will show detailed results of the semiannual and monthly PMI’s reflecting the operational status of Giant Voice. Preferred method of submitting reports is via email to SBD 2 Command Post and OL MSG LMR/Spectrum Manager.

3.1.7 The Contractor is responsible for identifying, to SBD 2 Command Post and OL MSG LMR/Spectrum Manager, any worn or defective parts which require repair or replacement in accordance with this PWS.

3.1.8 The Contractor shall respond to all service calls within a four (4) hour time period from time of notification during the hours specified in section 1.4 . Service calls placed outside of the hours specified in 1.4 or on Federal holidays shall be responded to within 4 hours of the beginning of the next service day. All requests for maintenance will be initiated by the SBD 2 Command Post and OL MSG LMR/Spectrum Manager.

3.1.9 The Contractor shall submit an initial status report within 24 hours of notification of all service calls to SBD 2 Command Post and OL MSG LMR/Spectrum Manager. The Contractor shall submit daily status reports to SBD 2 Command Post and OL MSG LMR/Spectrum Manager for all service calls that require on-going troubleshooting. Status reports shall be dated and shall include equipment worked on, troubleshooting results, proposed solution, and an itemized list of parts that need to be replaced if known. Preferred method of submitting reports is via email to SBD 2 Command Post and OL MSG LMR/Spectrum Manager.

3.1.10 The Contractor shall be responsible for repairs/parts to restore the system to 100% operability within 24 hours of determining the Giant Voice malfunction. All parts and/ or materials purchased shall be new and if purchased as a replacement shall be equal. Installed parts shall become the property of the Government. The Contractor shall determine if any defective part is under warranty. The Contractor shall remove and return to the original manufacturer any parts under warranty for repair or replacement. The Contractor shall remove any part not under warranty that can be repaired and return to the original manufacturer (or suitable substitute as deemed by the manufacturer) for repair. Parts which have been removed that are not under warranty and cannot be repaired shall become the property of the Contractor and must be removed from the installation at the expense of the Contractor.

3.1.11 The Contractor shall order all parts necessary to restore the system to 100% operability within 24 hours of approval from the OL MSG LMR/Spectrum Manager.

3.1.12 The Contractor shall complete all repairs within five (5) days of receipt of parts or as agreed.

3.1.13 Service Reports. The Contractor shall complete a service report for each item serviced and submit to the SBD 2 Command Post and OL MSG LMR/Spectrum Manager within 48 hours after completion of any service performed. The service report can be submitted via email. The service report shall include, as a minimum, the following items:

1. Contract Number

2. Date services performed

3. Location

4. Model and serial number of equipment worked on/replaced

5. Nomenclature

6. Type of services performed (i.e. inspection, preventive maintenance, repairs)

7. Description of specific repairs/service accomplished

8. Condition of the equipment before and after service

9. Itemization of all parts replaced and unit price(s)

10. Recommendations from the service technicians

11. Printed name/signature of the service technician that performed services

3.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Performance Requirements Summary (PRS). This PRS is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

SECTION II

Contractor Furnished Property and Services

2.0 CONTRACTOR FURNISHED PROPERTY AND SERVICES. The Contractor shall be responsible at their expense for the purchase or lease of all equipment, supplies and services/labor required to perform work under this contract. This includes but is not limited to tools, equipment, lifts, hoist or any other specialty type items required.

SECTION III GENERAL INFORMATION

3.0 CONTRACT MANAGER. The Contractor shall provide a point of contact that shall be responsible for the performance of the work. The point of contact shall have full authority to act for the Contractor on all matters relating to the daily operation of this contract. The point of contact shall be available via telephone: Monday through Friday, 7:30 am until 4:30 pm, Mountain Time, excluding Federal holidays. The Contractor shall designate this individual in writing to the Contracting Officer before the contract start date. An alternate may be designated, but the Contractor shall identify those times when the alternate shall be the primary point of contact.

3.1 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The SBD 2 Command Post and OL MSG LMR/Spectrum Manager and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Should the Contractor choose, these meeting may be held by virtual means, unless the intent of the meeting cannot be met virtually.

3.2 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

3.3 Base Access for Contracted Employees: Contractor employees are required to obtain badges to gain access to Buckley Space Force Base. Badges are granted by the 460 SFS Visitor Control Center (VCC) located at the Buckley Space Force Base Mississippi Ave Gate and can be facilitated by the OL MSG LMR/Spectrum Manager. The contractors will to submit their full name, date of birth, state issued driver’s license and company name to the contracting office before being approved to enter the base. The address to the BSFB VCC is as follows: Apple Maps 1553 S. Vail St, Aurora, CO 80018 or Google Maps 1140 Aspen St, Aurora, CO 80017.

3.4 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the CO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other government rights.

3.5 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the CO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

3.6 Physical Security: The Contractor shall safeguard all Government property, including controlled forms provided for Contractor use. At the close of each work period, Government equipment, facilities, and other valuable materials shall be secured.

3.7 Traffic Laws: The Contractor shall comply with the installation traffic code under the applicable state’s laws where the military installation is located (i.e. Colorado). Also, Buckley SFB has mandatory ‘hands-free’ cell phone usage while driving on the base.

3.8 Reporting Suspicious Events: Contractor personnel shall report to 460 Security Forces Squadron at 720-847-9930 any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

3.9 Weapons, Firearms and Ammunition: Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on Buckley SFB.

3.10 Keys: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

3.10.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

3.10.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or authorized personnel.

Appendix 1 Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PRS # 1

The Contractor shall complete two

(2) comprehensive PMI’s (semiannually). PWS para 1.5.5.1

inspection

PRS # 2

The Contractor shall complete a PMI on one of the six towers monthly on a rotating basis. PWS para 1.5.5.2

inspection

PRS # 3

The Contractor shall respond onsite within a four (4) hour time period from time of notification to all service calls. PWS para 1.5.9.

inspection

PRS # 4

The Contractor shall submit initial status report within 24 hours of notification of all service calls.

PWS para 1.5.10.

inspection

PRS # 5

The Contractor shall submit daily status reports for all service calls that require on-going troubleshooting. PWS para 1.5.10

inspection

PRS # 6

The Contractor shall order all parts necessary to restore the system to 100%

inspection

PRS # 7

The Contractor shall complete all repairs within five (5) days of receipt of parts. PWS para 1.5.13

inspection

PRS # 8

The Contractor shall complete a service report for each item serviced PWS para 1.5.14

inspection

Appendix 2

DELIVERABLES SCHEDULE

Inspection Report. Para 1.5.7

Within 48 hours after any PMI completion.

1 original Hard copy or electronic copy. MS Word, MS Excel or Adobe PDF

SBD 2/OL/MSG/ ITF WORK CENTER

Initial Status Report.

Para 1.5.10 Within 24 hours of notification of any service call.

1 original Hard copy or electronic copy. MS Word, MS Excel or Adobe PDF

Daily Status Report.

Para 1.5.10 Daily for all service calls that require on-going troubleshooting.

Hard copy or electronic copy. MS Word, MS Excel or Adobe PDF

Service Report Para 1.5.14 Within 48 hours after completion of any service performed.

Hard copy or electronic copy. MS Word, MS Excel or Adobe PDF

Appendix 3 ESTIMATED WORKLOAD DATA

Appendix 4

DEFINITIONS & ACRONYMS

DEFINITIONS:

CONTRACTOR- A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

CONTRACTING OFFICER- A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

CONTRACTING OFFICER'S - An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE- A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE- Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

PHYSICAL SECURITY- Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE- The Government procedures to verify that services being performed by the Contractor are performed by SBD 2 Command Post and OL MSG LMR/Spectrum Manager to acceptable standards.

SUBCONTRACTOR- One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

WORKDAY- The number of hours per day the Contractor provides services in OL MSG LMR/Spectrum Manager with the contract.

WORK WEEK- Monday through Friday, 07:30 am to 4:30 pm.

ACRONYMS:

Appendix 5 Equipment List & Locations

Giant Vx Towers

Command Units