GenNET Telephone Services RFP 2019 Addendum 1 Vendor Questions.pdf
PDF 451 KB Posted
- Attached to
- GenNET Telephone Service
- Solicitation number
- RFP GIS 200000000373 2
- Issued by
- Genesee County, Michigan
About this file
This is an addendum to a Request for Proposals issued by the Genesee Intermediate School District for GenNET Telephone Services. The RFP addresses vendor questions received via email and clarifies service requirements across 22 districts within the consortium. The project encompasses multiple telecommunications services including Primary Rate Interface (PRI) circuits, Session Initiation Protocol (SIP) trunks, cloud-hosted phone systems, Plain Old Telephone Service (POTS) lines, and Direct Inward Dial (DID) numbers. The bid deadline remains December 13, 2019 at 2:00 PM. The current network infrastructure consists of approximately 36 PRI circuits terminating at the GenNET head end, with 9 districts utilizing a shared VoIP system and 13 districts running VoIP capable systems. Approximately 7,500 DIDs exist across the network, with the majority on the 810-591-xxxx exchange. For cloud-hosted solutions, the district requests tiered pricing based on 100 and 500 handset options to accommodate varying district sizes.
The current service provider is Windstream, which maintains equipment on-premise at the GenNET head end and potentially at individual district sites. The district prefers a single provider for all services but remains open to multiple providers with separate pricing by category. Each district manages its own phone needs independently, though equipment typically connects to a main PBX at a central district site. POTS line requirements are estimated at four lines per building (two fire, one alarm/burglar, one 911), though the exact quantity and current carrier distribution between AT&T and local incumbent carriers is not specified. The addendum clarifies that SIP connections would be extended from district PBX systems rather than externally through GenNET, and that each district maintains its own auto attendant for common numbers with internal 4-5 digit dialing capabilities.
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Genesee Intermediate School District
GenNET Telephone Services RFP Addendum Number 1 dated 12/10/2019
This Addendum addresses vendor questions received via email. NOTE: The bid date for this Request for
Proposals remains unchanged, December 13, 2019 at 2:00 PM. All other terms and conditions of the bid shall remain in full force and effect.
Questions
General Questions
1. Are you looking for a single provider for all of the services requested? Or, are you open to a mix of providers, but one provider price per category?
a. We will consider multiple providers but our preference would be one provider for everything.
2. How is the current carrier Windstream delivering service to the GenNET head end?
a. Windstream has equipment on premise.
3. Is Windstream providing physical connectivity (circuit and equipment) to any sites beside the GenNET head end? If so please elaborate. Or are all services terminated in the GenNET head end?
a. Each district manages their own phone needs. In some situations, Windstream may be providing equipment at sites besides the head end. It’s our understanding that most of the PRI’s originate from equipment at the GenNET head end but building POTS lines or other services may require additional equipment to be at the district site.
4. Confirming that the locations under each district head end use one phone system to service those sites (be it PRI, SIP or could phone system) from the central district site. If not, is it possible to elaborate the design?
a. Each district manages their own phone needs but it’s our understanding that district phone equipment connects to a main PBX at a central district site.
5. Nine (9) districts have PRI service terminated at the GenNET head end. 16 have a combination of SIP and cloud phone system. How many sites are SIP and how many cloud phone system?
a. There are 9 local districts that utilize a shared VoIP system and have their PRI’s terminated into equipment in the GenNET head end. The remaining 13 districts would have at least one PRI running to their PBX in their district. There is at least 1 district that has a cloud hosted phone system.
PRI Questions
6. All PRI per the information are delivered to the GenNET head end. Do the phone systems reside in this location and use the existing fiber to service the remote sites? Can you provide more detail if this is not the case?
a. Some PRI’s are extended from the GenNET head end to the local district site using GenNET Fiber.
7. How many PRI's in total exist at the GenNET head end and how many are devoted to each district noted?
a. Each district manages their own phone needs. Some districts have two PRI’s. We estimate that there are less than 36 PRI’s for the county.
8. Do the current PRI phone systems have the ability to be delivered SIP?
a. Any districts with VoIP should be able to handle a SIP connection. There are approximately 13 districts running VoIP. We’re unsure if any of the Digital PBX systems have that capability.
SIP Questions
9. Is there one SIP IP PBX phone system at the GenNET head end servicing all district offices/locations, or one at each district office serving the associated sites?
a. As far as we know there are no external SIP connections running into any GenNET district.
DID Questions
10. How many DID's exist in total between the PRI's and the SIP trunks?
a. Approximately 7,500 DID. The majority of which are on the 810-591-xxxx exchange.
Cloud Phone System Questions
11. For the Hosted/Cloud VoIP Services, what is the estimated # of handsets per member district?
a. For a cloud hosted solution, if you have any tiered pricing, please quote 2 different options, 100 phones and 500 phones.
b. Each district will vary, but this estimate will allow us to appropriately estimate the costs for migration.
12. Does each location in a district will have their own CPS and auto attendant? That would allow 3 digit dial between locations in that district composing one business group. Please advise if design is different.
a. Every District has their own Auto attendants for common numbers. They do 4 or 5 digit dialing internally within the district.
POTS Line Questions
13. How many POTS lines are needed? How many are AT&T? How many are with a local incumbent carrier?
a. Each district manages their own phone needs. We estimate that each building has 4 POTS line (2x fire, 1x alarm/burglar, 1x 911).
b. Not sure how many are AT&T or another provider.
Analog lines via FXS Questions
14. Is there any need for these lines and how many?
a. POTS lines are typically in place to provide service if the main circuit goes down. We would prefer to keep these connections separate from the main circuit.
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