GenNET Telephone Services RFP 2019 Addendum 1 Vendor Questions.pdf
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- Attached to
- GenNET Telephone Service
- Solicitation number
- RFP-GIS-200000000373-2
- Issued by
- Genesee County, Michigan
About this file
This is an addendum document dated December 10, 2019, for a Telephone Services RFP issued by the Genesee Intermediate School District for their GenNET network. The RFP seeks telephone service providers for multiple school districts, with proposals due December 13, 2019, at 2:00 PM. The services requested include PRI service, SIP trunking, cloud-based VoIP systems, POTS lines, and analog lines via FXS. The system currently serves approximately 7,500 DIDs, primarily on the 810-591-xxxx exchange, with nine districts utilizing shared VoIP systems terminating at the GenNET head end and 13 districts having their own PRI connections.
The current environment includes Windstream as the incumbent provider with on-premises equipment at the GenNET head end and possibly at other district sites. Each district manages its own phone needs, with an estimated 36 PRIs across the county. For cloud-hosted solutions, vendors are asked to provide tiered pricing options for 100 phones and 500 phones. Each building typically requires 4 POTS lines (2 for fire, 1 for alarm/burglar, 1 for 911). While multiple providers will be considered, the district prefers a single provider for all services. The existing infrastructure includes GenNET fiber that extends PRIs from the head end to local district sites, with districts utilizing either central PBX systems or cloud-hosted solutions.
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Genesee Intermediate School District
GenNET Telephone Services RFP Addendum Number 1 dated 12/10/2019
This Addendum addresses vendor questions received via email. NOTE: The bid date for this Request for
Proposals remains unchanged, December 13, 2019 at 2:00 PM. All other terms and conditions of the bid shall remain in full force and effect.
Questions
General Questions
1. Are you looking for a single provider for all of the services requested? Or, are you open to a mix of providers, but one provider price per category?
a. We will consider multiple providers but our preference would be one provider for everything.
2. How is the current carrier Windstream delivering service to the GenNET head end?
a. Windstream has equipment on premise.
3. Is Windstream providing physical connectivity (circuit and equipment) to any sites beside the GenNET head end? If so please elaborate. Or are all services terminated in the GenNET head end?
a. Each district manages their own phone needs. In some situations, Windstream may be providing equipment at sites besides the head end. It’s our understanding that most of the PRI’s originate from equipment at the GenNET head end but building POTS lines or other services may require additional equipment to be at the district site.
4. Confirming that the locations under each district head end use one phone system to service those sites (be it PRI, SIP or could phone system) from the central district site. If not, is it possible to elaborate the design?
a. Each district manages their own phone needs but it’s our understanding that district phone equipment connects to a main PBX at a central district site.
5. Nine (9) districts have PRI service terminated at the GenNET head end. 16 have a combination of SIP and cloud phone system. How many sites are SIP and how many cloud phone system?
a. There are 9 local districts that utilize a shared VoIP system and have their PRI’s terminated into equipment in the GenNET head end. The remaining 13 districts would have at least one PRI running to their PBX in their district. There is at least 1 district that has a cloud hosted phone system.
PRI Questions
6. All PRI per the information are delivered to the GenNET head end. Do the phone systems reside in this location and use the existing fiber to service the remote sites? Can you provide more detail if this is not the case?
a. Some PRI’s are extended from the GenNET head end to the local district site using GenNET Fiber.
7. How many PRI's in total exist at the GenNET head end and how many are devoted to each district noted?
a. Each district manages their own phone needs. Some districts have two PRI’s. We estimate that there are less than 36 PRI’s for the county.
8. Do the current PRI phone systems have the ability to be delivered SIP?
a. Any districts with VoIP should be able to handle a SIP connection. There are approximately 13 districts running VoIP. We’re unsure if any of the Digital PBX systems have that capability.
SIP Questions
9. Is there one SIP IP PBX phone system at the GenNET head end servicing all district offices/locations, or one at each district office serving the associated sites?
a. As far as we know there are no external SIP connections running into any GenNET district.
DID Questions
10. How many DID's exist in total between the PRI's and the SIP trunks?
a. Approximately 7,500 DID. The majority of which are on the 810-591-xxxx exchange.
Cloud Phone System Questions
11. For the Hosted/Cloud VoIP Services, what is the estimated # of handsets per member district?
a. For a cloud hosted solution, if you have any tiered pricing, please quote 2 different options, 100 phones and 500 phones.
b. Each district will vary, but this estimate will allow us to appropriately estimate the costs for migration.
12. Does each location in a district will have their own CPS and auto attendant? That would allow 3 digit dial between locations in that district composing one business group. Please advise if design is different.
a. Every District has their own Auto attendants for common numbers. They do 4 or 5 digit dialing internally within the district.
POTS Line Questions
13. How many POTS lines are needed? How many are AT&T? How many are with a local incumbent carrier?
a. Each district manages their own phone needs. We estimate that each building has 4 POTS line (2x fire, 1x alarm/burglar, 1x 911).
b. Not sure how many are AT&T or another provider.
Analog lines via FXS Questions
14. Is there any need for these lines and how many?
a. POTS lines are typically in place to provide service if the main circuit goes down. We would prefer to keep these connections separate from the main circuit.
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