FY26.28 IDFPR Comprehensive Call Center Renewal NOA approved.pdf
PDF 1 MB Posted
- Solicitation number
- 26-440DFPR-SECRE-B-46796
- Issued by
- Illinois
About this file
This document is a Renewal Notice of Award from the State of Illinois Chief Procurement Office for General Services, specifically for the Illinois Department of Financial and Professional Regulation (IDFPR). The contract is for Comprehensive Call Center Services, issued to Data Listing Services LLC dba The Connection, representing Renewal 2 of 2 for Contract Years 7-9. The contract covers Tier I, Tier II, and Tier III call handling on a volume-based model, including non-call and chat functionality, research, development, implementation, and maintenance services. The renewal period is from July 1, 2025 to June 30, 2028, with a total renewal amount of $12,925,285.20, based on the original solicitation bid number 19-440DFPR-ADMIN-B-3781.
The contract includes a Business Enterprise Program (BEP) component, with M. Davis and Company Inc. identified as a BEP subcontractor receiving 8% of the contract's amount. There are no Veterans Business Program (VBP) participants, and no estimated financial return to the state or gross revenue to the vendor is specified. The renewal is being processed in accordance with the terms of the existing contract, as confirmed by the State Procurement Officer's written determination. The document is digitally signed by Jennifer Shourd and dated May 19, 2025.
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Text version
Renewal Notice of Award
State of Illinois Chief Procurement Office for General Services Renewal Notice of Award v.25.2 Page 1 of 1
Agency and Vendor Information
Description FY26.28 IFPR Comprehensive Call Center Services Renewal OPtion 2 of 2
Renewal Bid Number 26-440DFPR-SECRE-B-46796 Agency FPR - Financial and Professional Regulation
Vendor Data Listing Services LLC dba The Connection
Line Item Description RENEWAL 2 OF 2 (CONTRACT YEARS 7-9): Comprehensive Call Center Services contract# 19 FPR 8721. Tier I, Tier II, Tier III call handling, volume-based. Non-call and chat functionality, research, development, implementation, and maintenance. Reporting. Meetings. Pricing is estimated based on executed contract and amendment terms.
Total Renewal Amount 12,925,285.20 Original Solicitation Bid Number 19-440DFPR-ADMIN-B-3781
Renewal Begin Date Renewal End Date Value
07/01/2025 06/30/2028 $12,925,285.20
Farm Leases and Concessions
Value to the State (Estimated Financial Return to the State for this renewal) NA
Value to the Vendor (Estimated Gross Revenue to the Vendor for this renewal) NA
Business Enterprise Program/Veterans Business Program
% of VBP Per Utilization Plan 0 % of BEP Per Utilization Plan 8
BEP subcontractor Name List the names of ALL BEP subcontractors identified on the Utilization
Plan
The Percentage of the contract's amount awarded to certified BEP vendor(s) identified in the utilization plan
M. DAVIS AND COMPANY INC. 8
SPO Written Determination for Contract Award Decision
Renewal - The contract is a renewal in accordance with the terms of the existing contract.
SPO Signature Date
Renewal Notice of Award State of Illinois Chief Procurement Office for General Services Renewal Notice of Award v.25.2 Page of Agency and Vendor Information Renewal Begin Date Renewal End Date Value Farm Leases and Concessions Business Enterprise Program/Veterans Business Program % of VBP Per Utilization Plan % of BEP Per Utilization Plan BEP subcontractor Name List the names of ALL BEP subcontractors identified on the Utilization Plan The Percentage of the contract's amount awarded to certified BEP vendor(s) identified in the utilization plan When Add row is clicked add a new row SPO Written Determination for Contract Award Decision Renewal - The contract is a renewal in accordance with the terms of the existing contract.
6.5.0.20211215.13
| CurrentPage: |
| PageCount: |
| TextField1: FY26.28 IFPR Comprehensive Call Center Services Renewal OPtion 2 of 2 |
| TextField2: 26-440DFPR-SECRE-B-46796 |
| DropDownList1: FPR - Financial and Professional Regulation |
| TextField3: Data Listing Services LLC dba The Connection |
| TextField4: RENEWAL 2 OF 2 (CONTRACT YEARS 7-9): Comprehensive Call Center Services contract# 19 FPR 8721. Tier I, Tier II, Tier III call handling, volume-based. Non-call and chat functionality, research, development, implementation, and maintenance. Reporting. Meetings. Pricing is estimated based on executed contract and amendment terms. |
| TextField5: 12,925,285.20 |
| TextField6: 19-440DFPR-ADMIN-B-3781 |
| DateField1: 07/01/2025 |
| DateField2: 06/30/2028 |
| TextField7: $12,925,285.20 |
| TextField8: NA |
| TextField9: NA |
| TextField10: 0 |
| TextField11: 8 |
| TextField12: M. DAVIS AND COMPANY INC. |
| TextField13: 8 |
| SignatureField1: |
| DateField3: |
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