Fort Belvoir PostWide 12 month PWS.pdf

Performance Work Statement (PWS)

Custodial Support Services

25 June 2026

TABLE OF CONTENTS

1.0 Introduction

1.1 Background

1.2 Objectives

1.3 Mission Statement

2.0 Requirements

2.1 General

2.1.1 Scope

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Recognized / Government Holidays

2.1.5 Travel / Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 Quality Control

2.1.10 Subcontract Management

2.2. Special Requirements

2.2.1 Security

2.2.4 Safety

2.2.5 Environmental Requirements

3.0 Performance Requirements and Standards

3.1 High Level Objectives

3.2 Special Event Cleanings (i.e. VIP and/or event cleaning)

3.3 FACILITY CLEANING SERVICES

3.13 Transition (Phase-in/Phase-Out)

3.14 Sam.gov

4.0 Performance Requirements Summary (PRS) MATRIX

5.0 Deliverables

6.0 Related Documents

6.1 Definitions and Acronyms

6.2. Applicable Directives and Publications

i

6.3. Technical Exhibits

6.4. Government Furnished Material/Property/Equipment

6.4.1. Government Furnished Items and Services

6.5. Contractor Furnished Material/Property/Equipment

6.6. U.S. Department of Labor Wage Determination

ii

1.0 Introduction. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform custodial services as defined in this Performance Work Statement (PWS), except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.1 Background. Fort Belvoir is located approximately ten (10) miles south of Alexandria, Virginia, on U.S. Highway Route 1. The population base consists of approximately 43,000 military, Government civilian, and Contactor personnel.

1.2 Objectives. Technical Exhibit 1 [TE 1] identifies (garrison on type use) which buildings/areas belong to each building type, the square footage of the building/areas, any special security considerations, and any constraints as to when during the day or week scheduled services can be performed to the building/area. TE 2 identifies tasks and frequencies for minimum standards for each type of building.

1.3 Mission Statement. The United States Army Fort Belvoir mission is to command, control, and operate Fort Belvoir, assigned and attached units, including tenant activities and to provide installation support to authorized activities, and personnel assigned to or located within the Fort Belvoir Garrison.

2.0 Requirements.

2.1 General.

2.1.1 Scope. The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits (T.E.s). During performance of the contract the Government reserves the right to add or delete facilities and/or the level of services required. A modification to the contract will be executed to incorporate these changes.

2.1.2 General Information/Period of Performance

The PoP is as follows:

Base Year 1 Oct 2026 - 30 Sep 2027 Option Year 1 1 Oct 2027 – 31 Mar 2028 -8 Extension 1 Apr 2028 – 30 Sep 2028

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance: The work to be performed under this contract will be performed at Fort Belvoir, VA. The Contractor shall provide the COR a schedule no later than (10) workdays prior to commencing work. Schedule shall outline tasks to be performed by specific building and identify the timeline for the task to be accomplished. The COR will provide the Contractor with requirements to make changes to the schedule as they occur.

2.1.3.2 Hours of Operation. The Contractor is responsible for providing services between the hours of 0700 and 1600 (7:00 a.m. and 4:00 p.m.) Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The buildings listed below shall be cleaned during the specific stated hours of performance*:

BUILDING HOURS OF CLEANING

358 and 386 Between 9:00 a.m. - 12:00 p.m. (Building Monitor will provide an Escort) 269 Between 11:00 a.m. and 1:00 p.m.

2990 and 2990A and 2990B Between 8:00 a.m. and 12:00 p.m.

1464 (Command Section) Between 7:00 a.m. & 8:00 a.m.

435, 1025, and 1824 Between 8:00 a.m. and 12:00 p.m.

1018, 1024, and 1028 Between 8:00 a.m. and 12:00 p.m.

200 Between 7:30 a.m. and 12:00 p.m.

1952, 1953, 1954, 1955, 1956, Between 8:00 a.m. and 2:00 p.m.

1968 and 1982

*The hours of cleaning are subject to change, per instruction of COR. The Contractor will be notified of any changes at least 24 hours in advance. Contract modification not required for such changes.

2.1.4 Recognized / Government Holidays. The Contractor shall submit to the COR an alternate schedule for those buildings that will be affected by federally observed holidays not later than ten (10) work days prior to the holiday. The schedule shall include dates for make-up of all buildings affected by the holiday.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

2.1.5 Travel / Temporary Duty - N/A

2.1.6 Emergency Services. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the incident. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO and Contracting Officer’s Representative (COR) shall meet periodically with the Contractor to review the

Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

2.1.7.2 Contractor Personnel and Staffing. The Contractor shall furnish an adequate number of qualified personnel to perform all tasks required in strict accordance with the terms and conditions of the contract to be included in their submitted proposal that will become part of the contract once awarded. Contractor shall provide the final list of employees fourteen (14) days after contract award.

2.1.7.3 The Contractor's shall provide an organizational chart identifying the Project Manager/Alternate and Employees. The Project Manager/Alternate and all employees shall have a National Crime Information Center (NCIC) background investigation prior to being allowed access to the Garrison. Documents shall be required by contractor within first 5 days of award to include names of employees, complete home address, home phone telephone, citizenship, social security number, date of birth and place of birth. The use of ex-convicts, parolees, work-release inmates, non-English speaking foreign immigrants, or individuals with felony convictions shall not be employed by the contractor under this contract. The Contractor shall notify the Government of any changes in the employment status of all employees (e.g. loss of clearance, left the company, etc).

2.1.7.4 The Contractor's employees shall conduct themselves in a proper and efficient manner at all times, and shall not loiter in hallways, rest rooms, or socialize with government employees, etc.

2.1.8 Quality Control. The Contractor shall develop and maintain an effective quality control process to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services. The Quality Control Plan (QCP) must be reviewed and accepted by the KO prior to contract start date. Upon award, contractor shall provide a copy of the QCP to the COR for approval and revised QCP shall be submitted to the COR as changes occur during the term of the contract within 14 days prior to implementation.

2.1.9 Contracting Officer’s Representative (COR): The Contracting Officer shall use the DoD Joint Appointment Module (JAM) module to electronically track COR nominations, appointments, terminations, and training certifications for each COR appointed to conduct oversight on this contract. The JAM module is available within the Procurement Integrated Enterprise Environment (PIEE) suite: https://wawf.eb.mil/. The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

2.1.10 Subcontract Management. N/A

2.1.11 Key Personnel: The following personnel are considered key personnel by the Government.

2.1.11.1 The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer.

The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0730 and 1600 (7:30 a.m. and 4:00 p.m.), Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

2.1.11.2. The Project Manager or their alternate shall have, in writing, full authority to act on the behalf of the contractor on all contract matters relating to the daily operation of this contract.

2.1.11.2.1 The contractor shall provide a full time Project Manager who shall be located at Fort Belvoir, Va. An alternate individual should be designated to act in the absence/illness of the Project Manager. The Project Manager and alternate shall be able to read, write, speak, and understand English. They shall have a minimum of 5 years experience in custodial services and managed up to 1 million square feet of administrative space a year within the past 3 years. This Project Manager and alternate shall have proven experience in writing in custodial procedures and the ability to plan and organize work schedules.

2.1.11.2.2 The Project Manager or his/her designated Alternate Project Manager shall meet with the Government personnel designated by the Contracting Officer to discuss immediate problem areas. The Project Manager must be accessible by phone to the Contracting Officer and the Contracting Officer Representative (COR) within fifteen (15) minutes of notification and physically accessible within thirty (30) minutes of notification. The Contractor shall provide to the Contracting Officer and COR the point of contact responsible for work performance that can be contacted via phone, FAX or cell phone during normal duty hours.

2.1.12 Identification of Contractor Employees:

2.1.12.1 All contract personnel present during operational hours shall either wear a badge and uniform that clearly delineates them as a Contractor employee. After hours cleaning personnel will wear a badge or uniform. All Contractor personnel when answering a telephone shall also clearly identify themselves as a Contractor employee. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves such that they avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all correspondence (documents, emails etc.,) or reports produced by Contractor are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

2.1.12.2 Contractor personnel working within the fenced area of the U.S. Army CECOM Night Vision and Electronics Optical Laboratory shall have identification badges issued by the Belvoir Research and Development Center. Each individual must complete SAS ATBE Form 5-

26. The Project Manager is responsible for retrieving each badge prior to the employee being terminated from employment. The Project Manager is encouraged to retain the employee's final pay check until the badge is returned. The Project Manager is responsible for returning the badge to the Security Officer. For any badges not returned within two (2) calendar days after date of employee termination, a deduction of two hundred and fifty dollars ($250.00) per badge will be levied against the Contractor.

2.1.12.3 Contractor personnel working within the Operational Support Airlift Command (OSAC) area shall be supplied with badges by the Contractor in accordance with the Performance Work Statement. The Contractor shall provide within two (2) working days of contract award a list of all those personnel working this area.

2.1.13. Non-Personal Services. Non-personal services. The FAR provides that each contract arrangement be judged in the light of its own facts and circumstances, with the key question always being whether the Government will exercise relatively continuous supervision and control over the Contractor personnel performing the contract. To ensure that services provided under this contract are non-personal in nature, employees performing services under this contract shall be controlled, directed and supervised at all times by management personnel of the Contractor. The Government will notify the Contractor’s management of all tasks that require completion and the Contractor’s management will assign those tasks to the appropriate Contractor personnel under this contract. The Contractor's management shall ensure that employees comply with the performance standards outlined in this PWS and as required by the contracting officer or the contracting officer's representative (COR). Contractor employees shall perform independent of and without the supervision of any Government official. Actions of Contractor employees may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and

37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of completed work and tasks.

2.1.13.1. Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance.

The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. Contractor employees shall comply with all DoD and local requirements that establish uniform policies governing smoking in and around Government Owned buildings and vehicles. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information.

The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no Contractor employees conduct political related activities or events on the installation.

2.1.14. Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.2. Special Requirements.

2.2.1 Security. Contractor and all associated sub-contractors’ employees shall comply with applicable garrison, facility, and area commander garrison/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet garrison access requirements to be accomplished by garrison Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or garrison change, the Government may require changes in Contractor security matters or processes.

2.2.2 AT/OPSEC.

2.2.2.1 Cybersecurity. AT Level I Training: All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR, or to the contracting officer if a COR is not assigned, within

5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: jko.jten.mil. All Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy.

2.2.2.2 Theater Business Clearance. N/A

2.2.2.3 iWATCH Training: The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 15 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

2.2.2.4 For Contracts that Require OPSEC Training: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Level I OPSEC training is available at the following website:

http://cdse.edu/catalog/elearning/GS130.html (Duration: 45 minutes).

2.2.3 Physical Security: The Contractor shall safeguard all Government equipment, information and property provided for Contractor use. Contractor shall maintain a physical security checklist/log which will be forwarded to the COR on a monthly or quarterly basis, no later than the fifth day of the month or after the quarter ends. (Insert the following sentence, if performing in a Government facility.) At the close of each work period, Government facilities, equipment, and materials shall be secured.

2.2.3.1 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

2.2.3.2 Lost keys shall be reported to the COR and the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is http://cdse.edu/catalog/elearning/GS130.html performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

2.2.3.3 The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer (KO).

2.2.3.4 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s

QCP.

2.2.4 Safety. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

2.2.5 Environmental Requirements.

2.2.5.1 Environment and OSHA. The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

2.2.5.2. Green Procurement. In order to comply with the green procurement requirements of Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) and Executive Order 13423, the Government requires the use of recycled and recovered materials and products identified in the Environmental Protection Agency's (EPA) Comprehensive Procurement Guidelines. These materials and products must meet the requirements of the Performance Work Statement (PWS), must not delay the progress of work, must be available from more than one source, and must not be cost prohibitive. EPA guideline items are seen as the minimum that should be considered when evaluating recyclable materials. Other materials and products not listed, but commonly used in industry outside of the Government, should also be considered. Material and product submittals for all recycled-content items should list the recycled and recovered materials used and the percentage content. The Contractor shall track the purchase, quantities, and the percent of recyclable content for these materials throughout the life of the contract. The Contractor shall consolidate and provide this information to the COR in quarterly reports. The Contractor shall annually submit a summary report of certification and estimate as required by FAR 52.223-9, title, Certification and Estimate of Percentage of Recovery Material Content for EPA Designated Items, upon completion of the base year and each follow-on year, until completion of the contract to the COR.

The quarterly and annual reports shall be sent to the COR. The intended end use of the item, materials with recovered materials content, at levels recommended by the EPA's CPG is found at website; http://www.epa.gov/cpg/products.

2.2.5.3. Disposal. The Contractor shall properly dispose of all cleaning waste, to include floor stripper and wax products in accordance with product disposal standards and environmental regulations.

3.0 Performance Requirements and Standards.

3.1 High Level Objectives. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Fort Belvoir. The Contractor shall accomplish all cleaning tasks IAW with TE 2, in order to meet the requirements of this PWS. Estimated square footages are established in TE 1. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, Army standards, instructions, and commercial practices. Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

3.2 Special Event Cleanings (i.e. VIP and/or event cleaning). The Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the KO or KO designated official. These events include, but are not limited to, VIP visits, summer camps, and Inspector General (IG) Team visits. The KO or KO-designated official will notify the Contractor of the requirement as soon as it is known, but no less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks (4) hours prior to each event.

3.2.1 Emergency Cleaning Services. Emergency service(s) includes but is not limited to the cleaning up of water, mud or debris caused by inclement weather, precipitation, wind, broken or leaking pipes, sinks, toilets or drinking fountains. Mud and/or water tracked through buildings and corridors due to foot traffic during inclement weather shall be mopped or wet vacuumed to reduce safety hazards and to prevent damage to floor surfaces. Clean rinse and disinfect areas/surfaces soiled by body excrement, vomit, etc. to provide clean sanitary environment. This service shall be authorized by the KO or the COR and charged as calculated under the "Emergency Cleaning Services” Task in the Schedule of the applicable performance period.

Tasks performed during an emergency service shall be combination of any of the tasks reflected http://www.epa.gov/cpg/products in para 3.3. Tasks other than daily tasks affected by emergency services shall be rescheduled for performance within the three (3) working days of the originally scheduled date of the task or completion of the emergency service whichever is the later date.

3.2.1.1 The COR will notify the Contractor when emergency cleaning services are required. The Contract shall respond within 30 minutes of notification from the COR. After emergency cleaning services are completed, the Contractor shall submit a report to the COR including the task completed, building number, and start/stop times.

3.3 FACILITY CLEANING SERVICES

3.3.1 Facility Cleaning Services: Accessible floor surfaces shall be cleaned. Moveable items (chairs, trash receptacles, any and all easily moved item) shall be tilted or moved to access the floor surface (to sweep, damp mop, and vacuum) underneath these items. Moved items shall be returned to their original position after cleaning. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

3.3.2 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.). Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

3.3.2.1 Spray Buff. Spray and buff all floors receiving floor maintenance.

3.3.2.2 Stripping/Finishing. Strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. A DPW approved non-skid wax is required. Chairs, trash receptacles, and other items shall be moved to strip, scrub, and seal and was underneath, and returned to their original location. Remove all stripping solution, sealant, and waxy residue for floor drains immediately upon completion of service.

3.3.2.3 Spot Cleaning Floors/Carpets. Spot clean floor surfaces to remove spots 2 square feet or less. Spots removal shall be included during normal service schedule. Areas that are embedded to the point of non removal and have been treated during 2 consecutive cleanings and resists removal shall be annotated to the COR for resolution.

3.3.3 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall use efficient vacuum cleaners that offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the Contractor without permanent damage to the carpet. All tears, burns, and raveling shall be brought to the attention of the COR. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

3.3.3.1. Removable (Area and Throw) rugs. Area and throw rugs shall also receive the same service as annotated above.

3.3.3.2 Carpet Cleaning/Shampoo. All carpets shall be cleaned in accordance with standard commercial practices that have been approved by DPW. A heavy-duty spot remover may be required in heavily soiled areas. Stains which are not easily removed by the normal cleaning process shall be treated using an alternate method approved by the COR. The Contractor shall coordinate with the COR and Facility Manager to ensure chairs, trash receptacles, and other personal items are moved out of the way prior to shampooing.

3.4 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

3.5 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

3.6 Trash Collection/Removal. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, and smoking urns are included in the scope of trash removal). Any trash boxes or debris stacked near the waste receptacles shall be removed daily. The contractor is responsible for replacement of plastic trash bags/can liners as needed.

3.7 Clean and supply Restrooms/Toilet Areas/Locker Rooms:

3.7.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter.

Restrooms shall be left with a clean, pleasant scent/fragrance or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup. No abrasive and/or bowl cleaners are to be used to clean the drinking fountains.

3.7.2 Contractor Log. The Contractor shall keep a detailed log of work accomplished in each restroom receiving custodial work. The log shall include relevant custodial practices and the dates of the service after completed. The Contractor shall submit this log to the COR along with the completed project work list not later than the 5th day of each month.

3.7.3 Floor Care. All floor surfaces shall be maintained in accordance with original equipment manufacturer instructions and commercial practices.

3.7.4. Supplies Restockage. Contractor shall ensure restrooms are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap. Supplies shall be stored in designated areas. Stock shall be in sufficient quantities so supplies do not run out before next service date. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification. Contractor shall purchase and furnish items approved by the COR prior to use.

3.7.4.1 The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers.

3.7.4.2 The Contractor shall supply toilet tissue dispensers, towel dispensers, and soap dispensers as required.

3.8 Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter and free of odors. The contractor shall replace any obviously soiled, worn or torn plastic trash can liners. (Collection of recycled refuse (paper, plastic, glass, etc.)

according to local policy and host country law/regulations)

3.9. Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected.

Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

3.10. Dusting. Regular dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet.

Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

3.10.1 Light Dusting, Low (under 6 feet) Dust all furniture, equipment, Venetian blinds, and all horizontal surfaces from the floor level to a height of six feet above the top of the floor surface.

Contractor is not to move personal items in the course dusting.

3.10.2. Heavy Dusting, Low (over 6 feet) Dust using a dust removing agent all visible surfaces to include cabinets/millwork/tops of low walls, window frames, drapes, equipment to include vending machines and other materials.

3.11. Clean Interior Glass: Clean exposed interior glass surfaces including windows and mirrors.

Lucite, plastic or any other transparent material shall be treated as glass. Clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards and other interior glass.

3.11.1 Windows (exterior/interior wash): Clean exterior/interior glass windows surfaces.

Lucite, plastic or any other transparent material shall be treated as glass. Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation.

3.12. PERIODIC CLEANING SERVICES: (Services typically performed on a monthly, quarterly, semi-annual, annual basis.)

3.12.1. Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

3.12.2. Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction, and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

3.12.3 Phase-in/Phase-Out Period. The Contractor shall prepare and submit Phase in/ Phase out plan (within ten (10) business days after contract award), Phase In/Phase Out Plan to be implemented by the Contractor. The phase in is 15 days.

• The contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

• During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS.

• The Contractor shall commence all operations required by this PWS by the end of phase in period.

• On the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

• During the fifteen (15) business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract.

• The Contractor shall fully cooperate with the successor Contractor during Phase Out and the Government so as not to interfere with future work or duties.

3.14 SAM.GOV The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Fort Belvoir Post Wide Custodial Services via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

https://www.sam.gov

Reporting inputs will be for the labor executed during the period of performance during each http://www.sam.gov/

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: https://www.sam.gov.

http://www.sam.gov/

4.0 Performance Requirements Summary (PRS) MATRIX.

Required Services Performance

Standard

ACCEPTABLE

QUALITY LEVEL

Method of

Surveillance Incentive

(Positive and/or Negative)

# 1.

The Contractor shall provide cleaning services within the facilities

The Contractor shall provide services IAW PWS Part 3 and Technical Exhibits

3% AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into

PWS 3.3 the CPARS / SPM Systems. POSITIVE

INCENTIVES:

Favorable Performance Rating

NEGATIVE

INCENTIVES:

Trends of non-conforming services could result in NCRs #2.

Special Event and Emergency Service Cleanings

PWS 3.2

Contractor shall provide Custodial Services for special events and emergency cleaning, which

5% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into shall be outside of the CPARS / SPM the established Systems. POSITIVE frequencies for INCENTIVES:

custodial services Favorable as directed by the Performance Rating KO or KO NEGATIVE designated official. INCENTIVES:

Trends of non-conforming services could result in NCRs

#3.

Cleaning Non- Carpeted Floors

PWS 3.3.2

The Contractor shall accomplish cleaning by the most appropriate

3% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of contract compliance method (vacuum, and documented into sweep, mop, spot the CPARS / SPM clean, etc.) and Systems. POSITIVE with cleaning INCENTIVES:

solutions, if Favorable applicable, for the Performance Rating specific floor type. NEGATIVE

INCENTIVES:

Trends of non-conforming services could result in NCRs #4.

Stripping/Finishing Floors PWS 3.3.2.2

The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a

3% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of contract compliance uniform glossy and documented into appearance. the CPARS / SPM Systems. POSITIVE

INCENTIVES:

Favorable Performance Rating

NEGATIVE

INCENTIVES:

Trends of non-conforming services could result in NCRs #5.

Cleaning Carpeted Floors PWS 3.3.3

The Contractor shall ensure the carpets are maintained free of

3% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of soil, dirt, debris, contract compliance litter, and and documented into other foreign the CPARS / SPM matter by effective Systems. POSITIVE routine vacuuming. INCENTIVES:

Favorable Performance Rating

NEGATIVE

INCENTIVES:

Trends of non-

#6.

Carpet Shampooing PWS 3.3.3.3

The Contractor shall clean carpets using an extractor approved by the Carpet and

5% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of contract compliance

Rug Institute and documented into (http://www.carpet- the CPARS / SPM rug.org) with a Systems. POSITIVE GOLD rating. INCENTIVES:

Favorable Performance Rating

NEGATIVE

INCENTIVES:

Trends of non-conforming services could result in NCRs #7.

Cleaning Stairway/Elevator

PWS 3.4

. The Contractor shall clean all floor surfaces IAW the non-carpeted and carpeted

3% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of contract compliance requirements as and documented into appropriate. the CPARS / SPM Systems. POSITIVE

INCENTIVES:

Favorable Performance Rating

NEGATIVE

INCENTIVES:

Trends of non-conforming services could result in NCRs #8.

Trash Removal.

All trash containers shall be emptied, new bags

The Contractor shall collect and dispose of all trash from all waste receptacles, to include

3% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into placed and containers returned to their initial location PWS 3.6 wastebaskets and other trash containers. The contractor is responsible for the CPARS / SPM Systems. POSITIVE

INCENTIVES:

Favorable Performance Rating replacement of NEGATIVE plastic trash INCENTIVES:

bags/can liners as Trends of non-needed conforming services

#9.

Clean and Supply Restrooms PWS 3.7

Restrooms shall be left with a clean or odorless scent.

5% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPARS / SPM Systems. POSITIVE

INCENTIVES:

Favorable Performance Rating

NEGATIVE

INCENTIVES:

Trends of non-conforming services could result in NCRs #10.

Clean Drinking Fountains PWS 3.9

All porcelain and polished metal surfaces, including the orifices and

2% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of drain, as well as contract compliance exterior surfaces of and documented into fountains shall be the CPARS / SPM cleaned and Systems. POSITIVE disinfected. INCENTIVES:

Favorable Performance Rating

NEGATIVE

INCENTIVES:

Trends of non-conforming services could result in NCRs #11.

Dusting PWS 3.10

Regular dusting includes surfaces within six (6) feet of the floor and

5% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of must be free of contract compliance dust, lint, cobwebs, and documented into and litter. High the CPARS / SPM dusting includes Systems. POSITIVE surfaces above six INCENTIVES:

(6) feet up to ten Favorable

(10) feet. Performance Rating

NEGATIVE

INCENTIVES:

Trends of non-

#12.

Clean Interior Glass PWS 3.11

The Contractor shall clean exposed interior glass surfaces including

5% of AQL Random Inspection /Customer feedback

Contractor compliance rate shall be utilized as objective evidence of windows and contract compliance Mirrors. and documented into the CPARS / SPM Systems. POSITIVE

INCENTIVES:

Favorable Performance Rating

NEGATIVE

INCENTIVES:

Trends of non-conforming services could result in NCRs #13.

Collection of Reports PWS 3.7.2

IAW PWS Acceptable when report is received NLT 2nd day after due date.

100% Review of all reports submitted by the contractor.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPARS / SPM Systems. POSITIVE

INCENTIVES:

Favorable Performance Rating

NEGATIVE

INCENTIVES:

Trends of non-

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract…