Limited Sources Justification (LSJ) - USPTO Service Desk, APR, and UCC Bridge Modifications

This is a Limited Sources Justification (LSJ) filing for sole-source contract extension with Epsilon, Inc. under GSA regulation 538.7104-3. The United States Patent and Trademark Office (USPTO), through its Office of the Chief Information Officer (CICO), seeks continuation of Service Desk (SD), Advanced Problem Resolution (APR), and USPTO Contact Center (UCC) bridge modification services supporting government and contractor personnel across the agency. The acquisition encompasses two existing Blanket Purchase Agreements (BPAs) under the Federal Supply Schedule: BPA 1333BJ20A00280019 (SD) and BPA 1333BJ21F00284002 (APR), with the UCC component under contract 1333BJ26F00284001. The estimated contract value is redacted, with monthly service breakdowns provided across the period from September 2026 through April 2027.

The justification establishes that Epsilon is the only qualified source capable of providing the required mission-critical IT service operations without unacceptable delay or service disruption, citing Epsilon's unique combination of personnel experience, operational familiarity with existing USPTO systems, technical knowledge, and staffing continuity. The current SD and UCC BPCs expire September 4, 2026, with the UCC BPC expiring September 20, 2026. The extension provides a six-month continuation with one optional one-month extension through April 4, 2027, ensuring seamless transition to a follow-on competition planned for Quarter 4 Fiscal Year 2026. USPTO intends to solicit the upcoming SD, APR, and UCC requirement through a Service-Disabled Veteran-Owned Small Business set-aside against the GSA VETS 2 Governmentwide Acquisition Contract (GWAC), designated as a Best-in-Class solution.