FORM 1 - RFR Response Form.docx

DOCX document 19 KB Posted

Attached to
EOLWD/DUA Contact Center Adjunct Services
Solicitation number
BD-25-1043-DAO01-32500-113281
Issued by
Massachusetts

About this file

This is Form 1 - RFR Response Form for EOLWD/DUA (Executive Office of Labor and Workforce Development/Department of Unemployment Assistance) that bidders must complete as part of their response. The form requires bidders to provide company information, contact details, and a comprehensive response covering their proposed products/services, including deliverables, tasks, warranty, maintenance, and support details. Bidders must also provide three references from organizations of comparable size demonstrating similar hardware, software, maintenance, and services provided within the last five to ten years, with a preference for Commonwealth government organizations.

The pricing section requires bidders to provide either a total fixed price for all deliverables and tasks or a not-to-exceed cost for time and materials services. Hourly rates must be included for all professional services, incorporating all costs and expenses including delivery, travel, and other expenses. Quotes must remain valid for at least 90 days after submission, and bidders must submit a redlined version of the Statement of Work (Form 2) with detailed pricing, assumptions, and milestone dates. All cost-related questions must be submitted through COMMBUYS Q&A before response submission.

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FORM 1 – RFR RESPONSE FORM

Bidders should avoid including components in their responses which are not expressly requested in the RFR. If multiple options are available and responsive to the RFR, Bidders must clearly identify the differences in cost and functionality of each option.

I. Statement of Interest and Contact Information

Company or Organization Name:

_______________________________________________ (“Bidder”)

Bidder Address:

Bidder Contact(s):

Name:_________________________________________
Email:_________________________________________
Phone:_________________________________________
Name:_________________________________________
Email:_________________________________________
Phone:_________________________________________

By submitting this RFR Response, the Bidder hereby agrees and acknowledges that any agreement resulting from the RFR will be subject to the documents incorporated therein, as provided in Section IV (Order of Precedence) of the RFR. Subject to Section II (F) in this RFR Response Form, the Bidder agrees to all terms of the RFR, including all documents incorporated into the agreement.

II. References

___ If marked, Bidder must describe three references to EOLWD/DUA illustrating examples in which Bidder has provided similar hardware, software, maintenance, and services to organizations of comparable size to EOLWD/DUA within the last five to ten years, if applicable. Bidder must provide the name and contact information for an individual employed by the customer. Bidders are encouraged to provide references of government organizations within the Commonwealth. Bidder agrees that EOLWD/DUA or its agents may contact any individual(s) named as references hereunder. References must be submitted in the format specified on the OSD business reference form, which will be an Attachment in COMMBUYS.

III. Data Classification

A. Bidder must describe its information security practices and policies with respect to the Data Types identified in Section V (Data Classification) of the RFR. Additional documentation may be attached to this Response form.

IV. Business and Technical Response

A. Description of the specific products/service (Deliverables, Tasks) offered: __________________________________________________________________________________________________________________________________________________________________________

B. Description of warranty, maintenance, and support applicable to the products and services listed. Note that warranty, maintenance, and support must be consistent with requirements set forth in the applicable statewide contract. __________________________________________________________________________________________________________________________________________________________________________

C. Provide an estimate timeframe for commencement, milestones, due dates, and completion of services once a Purchase Order is issued. (Please attach as Excel spreadsheet, if applicable) __________________________________________________________________________________________________________________________________________________________________________

D. If Bidder is providing services, provide a list of resource assumptions, if any, on which it is basing its bid. __________________________________________________________________________________________________________________________________________________________________________

E. If applicable, attach an unlocked, editable copy of any relevant license agreement, subscription agreement, warranty, or maintenance agreement, technical support description and any other forms or agreements related to the procurement of the Bidder’s proposed solution, in MS Word format.

V. Cost Response

A. Provide a description of pricing, inclusive of all costs and expenses. Bidder must provide either a total fixed price cost for all Deliverables and Tasks, or a not-to-exceed cost for all Time and Materials Services.

B. Include a redline (track changes) version of the Statement of Work (Form 2). Insert pricing, assumptions, and descriptions of Tasks, Deliverables, and milestone due dates, as applicable. Proposed professional services rates must include all costs and expenses, including without limitation delivery services, travel, and all other costs and expenses. Bidder must provide either a total fixed price cost for all deliverables and tasks, or a total not-to-exceed cost for all time and materials services. Bidder must provide hourly rates if bidding either Firm Fixed Price or Time and Materials work, to be used in the event that additional work is required during the SOW Term. Bidder agrees that all professional services will be documented in substantially the same form as Form 2.

Title
Hourly Rate

C. Attach a valid quote that may be used to issue a purchase order. The quote must include address and contact information for the person to whom the quote may be sent. All quotes must be valid for a minimum of ninety (90) days after the date of submission.

D. Bidder shall provide all questions related to costs to EOLWD/DUA via COMMBUYS Q&A prior to submitting a Response.

File details come from the government source that posted it. Updated .