FLACKTEK service_sow v1 for SAM.docx

STATEMENT OF WORK

FOR

DAC 14000-20000 VAC Twin SpeedMixer Service Contract

1.0 INTRODUCTION

Naval Surface Warfare Center Indian Head Division (NSWC IHD) has a requirement to service DAC 14000-20000 VAC Twin SpeedMixer for the Manufacturing-21 Branch. The Speedmixer is utilized to combine chemicals for various programs across the DOD and are a part of the laboratory initiatives to increase technical capabilities.

2.0 SCOPE

This Statement of Work (SOW) describes and defines the services that are required to ensure peak performance and minimal down time of the DAC 14000-20000 VAC Twin SpeedMixer systems.

3.0 REQUIREMENTS

The Contractor shall provide and perform the following services:

· The Contractor shall guarantee it will make an annual appointment and will perform such services upon the Customer’s request. Customer will waive the yearly Preventative Maintenance services should the Customer not request such services to be performed within each year.

· Service Provider will provide initial, onsite Setup and Training services within five business days of the date that Customer requests such services to be performed. Service Provider will provide such services within five (5) business days of delivery of the Machine noted above.

· The cost of the National Institute of Standards and Technology Certified Verification Services is covered yearly, as certifications updates is needed.

· Service Provider will make available two additional on-site training sessions to Customer per year. The two additional on-site training sessions will be provided at cost covered in this yearly contract.

· If the SpeedMixer is in need of repair, a loaner machine will be shipped within 72 hours of Customer requiring and requesting one, or at another time agreed upon by the Parties separately. Loaner machine must be returned in working condition, within reasonable damage of use of machines proper function. The loaner machine will be given for as long as it takes to fix the original machine.

· The cost of Parts and Software will be covered under this contract. Software upgrades only include compatible upgrades with the machine. Parts covered are only those that need replacement from normal wear and tear of using the Mixer machine in mixing chemicals, and not from improper use of machine.

· The cost of Good Manufacturing Procedures (GMP) Certification Documents are covered under this contract.

· The Contractor shall make available the following lab verified results: pot life, particle size, cure profile, GA, DSC, degree of homogeneity, repeatability of process. FlackTek will offer Customer 25% off the cost of Lab Verified Results. A specific price list must be given for a multitude of services before agreeing to a 25% discount on said services to better understand future cost.

· The Contractor shall provide technician callbacks during normal business hours of receiving a call from Customer to provide support. This support consist of trouble shooting, advice, technical support, preventative maintenance advice, emergency support, etc.

· No remote diagnostics will be used and monitoring will be done only in person on base with a clearance to do so.

4.0 PLACE OF PERFORMANCE

The Contractor shall perform services at NSWC IHD, located at 4522 McMahon Road, Indian Head, Maryland 20640 Specific building direction available upon arrival.

5.0 PERIOD OF PERFORMANCE

The Period of performance for the services shall be yearly until the 5th option year in year 2030, Starting from date of award.

6.0 POINTS OF CONTACT AND DELIVERY LOCATION

NSWC IHD Technical POC:

Andrea Kelly, Code M21 Engineer 4522 McMahon Road, Indian Head, Maryland 20640 andrea.d.kelly8.civ@us.navy.mil