Firm_Experience_.pdf

This is a firm experience qualifications form from the City of Palo Alto related to Graphic Design Services RFP #RFP196540 issued by the City of Palo Alto Utilities (CPAU). The RFP seeks comprehensive graphic design services to support customer outreach and communications across multiple platforms, including traditional materials such as utility bill inserts, print advertisements, factsheets, brochures, posters, and displays, as well as digital and online media including web content, social media advertisements, graphics, charts, infographics, videos, and interactive elements. The scope also encompasses photography, videography, illustrated and customized artwork, and promotional items. The contract will be structured as a Not-To-Exceed Budget Per Task agreement with an indefinite term based on ongoing utility outreach needs. Proposals must be submitted electronically through OpenGov by Monday, March 9, 2026, at 3:00 pm, with questions due by March 2, 2026, at 1:00 pm. The evaluation criteria include quality of proposal (10%), proposed solution (25%), experience (20%), cost (15%), financial condition and stability (5%), timely performance (5%), prior record of performance with government agencies (10%), ability to provide ongoing services (5%), and compliance (5%).

Compensation will be on a task basis with progress payments calculated as a percentage of project completion, with monthly invoices processed and paid within thirty days of receipt. The RFP contains no set-aside designations or restrictions limiting participation to disadvantaged enterprises or particular organizational types. No incumbent vendors or current contractors are identified. Firms must submit audited or reviewed financial statements for two years and verification of financial stability through letters from financial institutions or Dun & Bradstreet reports updated within twelve months. All selected proposers must obtain and maintain comprehensive insurance coverage including General Liability ($1,000,000 per occurrence/$1,000,000 aggregate), Automobile Liability ($1,000,000 per person/$1,000,000 per occurrence), and Professional Liability/Errors and Omissions ($1,000,000 minimum), with the City named as additional insured. Contractors must comply with the City's minimum wage ordinance, environmentally preferred purchasing policies, nondiscrimination standards, and prevailing wage requirements if applicable. All deliverables and high-resolution design files become the property of the City of Palo Alto, with files transferred monthly. The contract is terminable by either party with ten days' written notice.