FINAL SOW with shipping info.docx

U.S. Department of State (DOS)

Bureau of International Narcotics and Law Enforcement Affairs U.S. Embassy – Guatemala City, Guatemala

Automated Biometric Identification System (ABIS) for Guatemalan Migration Institute (IGM)

SECTION 1

SOLICITATION CONSIDERATIONS

1.1 SYSTEM FOR AWARD MANAGEMENT

This solicitation requires registration with the System for Award Management (SAM) prior to award, pursuant to FAR 4.1102 and other applicable regulations and guidelines. Information can be found at www.sam.gov.

1.2 TRADE AGREEMENTS ACT (19 U.S.C. 2512(A)) (TAA)

Pursuant to the Trade Agreements Act (19 U.S.C. 2512(a)) (TAA), Federal acquisitions of supplies may be made only from offerors that shall supply products of an eligible country under any of the free trade agreements entered into pursuant to the TAA. An article is considered a product of a country only if it is wholly a product of that country or if it has been, substantially transformed, in that country into a new and different article of commerce with a name, character, or use distinct from that of the original article(s). Note that any item that is a discreet article as it is sold in commerce, regardless of its ultimate function or use, cannot be considered, substantially transformed, and based solely on its integration into IT or other systems.

1.3 UNAUTHORIZED DISCLOSURE

The Contractor and its employees shall exercise the utmost discretion concerning all matters relating to their duties and functions. They shall not communicate to any person any information known to them by reason of their performance of services under this contract, which has not been made public, except in the necessary performance of their duties or upon written authorization of the Contracting Officer.

All documents and records (including photographs) generated during the performance of work under this contract shall be for the sole use and become the exclusive property of the U.S Government. Furthermore, no article, book, pamphlet, email, recording, broadcast, speech television appearance, film or photograph concerning any aspect of work performed under this contract shall be published or disseminated through any media without the prior written authorization of the Contracting Officer. These obligations do not cease upon the expiration or termination of this contract. The Contractor shall include the substance of this provision in all contracts of employment and in all subcontracts hereunder.

See FAR 3.104 for additional information.

(Rest of Page Intentionally Left Blank)

SECTION 2

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS/RESPONDENTS

SUBMISSION INFORMATION PERTAINING TO REQUEST FOR QUOTE

2.1 INFORMATION TO CONTRACTOR

Contractors are reminded that information furnished under this Request for Quote (RFQ) may be subject to disclosure under the Freedom of Information Act (FOIA). Therefore, all items that are confidential to business or that contain trade secrets or proprietary or personnel information must be clearly marked. Marking of items shall not necessarily preclude disclosure when Department of State (DOS) determines disclosure is warranted by FOIA. However, if such items are not marked, all information contained within the submitted documents shall be deemed releasable.

2.2 QUESTIONS CONCERNING THE REQUEST FOR PROPOSAL

Offerors are warned against contacting any INL personnel other than the Contracting Officer and Contract Specialist prior to award of the Contract resulting from this RFQ. If such a contact occurs and found to be prejudicial to competing vendors, the vendor making such a contact may be excluded from award consideration.

2.3 CONTRACTOR RELATIONSHIPS

The Department of State (DOS) encourages the use of subcontractors. In addition, the Department requires that any potential Organization Conflict of Interest be identified in the proposal to ensure proper firewalls established prior to award.

2.4 MULTIPLE PROPOSALS/ALTERNATIVE SOLUTIONS

Contractors shall not submit, nor shall the Government accept or evaluate, multiple proposals offering alternative solutions. Contractors shall not submit, nor shall the Government accept or evaluate, multiple solutions within one proposal.

2.5 PERIOD OF ACCEPTANCE OF OFFERS

Contractors shall agree, if the proposal is accepted within ninety (90) calendar days (unless a greater period is inserted by the contractor) from the date specified in the solicitation for receipt of proposals, to furnish any or all of the requirements upon which prices are proposed at the price set opposite each item, performed and/or delivered at the designated point(s) within the time specified.

2.6 SPECIFIC SUBMISSION INSTRUCTIONS

Vendors shall limit the number of pages to no more than fifteen (15), 12 Point Font, Times New Roman, pdf.

Quotes MUST include the following to be considered compliant:

· PRICE: unit and extended prices, inclusive of delivery charges in USD.

· DELIVERY DATE: Proposed delivery date

· DESCRIPTION: Description/nomenclature of the item being quoted; product literature may be provided. Quotation must demonstrate compliance with all required features. Also include description of warranty terms.

· PAST PERFORMANCE: A list of contracts within the last two (2) years for the provision of comparable equipment to federal or commercial customers. The list shall include contact information (name, organization, email, and phone) and limited to no more than five (5) references.

· CERTIFICATIONS: Certified knowledge of company that will provide installation and support expertise.

· REFERENCES: Companies that have received equipment and services from vendor.

SECTION 3

DESCRIPTION OF REQUIREMENTS

3.1 BACKGROUND

INL Guatemala is supporting the Guatemalan Migration Institute’s modernization effort through the installation and development of a biometrics-capable migration platform. This effort includes the design and implementation of a new migration control platform with the capacity to instantly share passenger data with U.S. authorities in certain cases. In order to fully implement this new platform, Guatemalan authorities need to build a traveler biometric database to register and store biometric-based entry records. This procurement seeks to obtain server capacity to register and store said records

3.2 TECHNICAL SPECIFICATIONS

The Contractor shall provide to the U.S. Government new, not previously used, equipment in strict compliance with the specifications at the agreed upon firm fixes price. In the event of non-compliance with the specifications, the U.S. Government reserves the right to demand collection(s) or reject this requirement in its entirety.

EQUIPMENT DESCRIPTION AND QUANTITIES

Brand Name or Equivalent. All equipment shall be new and not previously used. If brand name is not used, technical specification sheets are required to be submitted prior to equipment approval and acceptance.

Brand Name or equivalent to MegaMatcher Accelerator Extreme Fingerprint, Facial and Iris recognition engines license.

The license must include at least:

· It must allow the deployment of a Linux operating system in a container environment.

· The solution must be designed to operate and be installed in scalable architecture capable of growing horizontally (scaling out). It must further be gRPC compatible (i.e. for remote procedure calls).

· The solution must involve an Application Programming Interface (API), which allows efficient integration and low latency communication between services and systems.

· It must include the documentation related to the APIs (SDK) to allow proper system support, including interconnectivity with external services.

In addition, the supplier must guarantee the transfer of knowledge and technical documentation (SDK/API) to the staff of the IGM's Technology Resources Sub-Directorate. This transfer must include, at a minimum:

1) An intensive hands-on workshop of at least 40 man-hours, focused specifically on the integration, development, and connectivity testing of the IGM's enrolment and verification systems with the ABIS engine; and

2) The delivery of complete printed and digital documentation of the Software Development Kit (SDK) and Application Programming Interface (API) for use in container environments (Linux).

· The system must support international biometric template standards, specifically the ISO and ANSI formats, and must comply with the MINEX III standard (or superior equivalent) for fingerprint template interoperability, to ensure optimal performance for high-accuracy identification and compliance with global security partners.

· The solution must be capable of performing multiple simultaneous searches in large biometric databases, with high accuracy and reliability.

· The license must be capable of registering 160,000,000 fingerprints, 16,000,000 facial records, and 32,000,000 iris records.

The specifications for the server must include:

· Chassis: Rack Chassis

· Processor: (2) Intel processors (similar or equivalent) Xeon 36 Cores / 64 Threads Configured with 100MB cache or more

· Memory: 1,536GB RDIMMs, in 64GB modules

· RAID Controller/Type: Hardware controller Capable of RAID 0,1,5,10 configurations

· Storage: Storage for Operating system:

OS dedicated 240GB RAID 1 or better Including any of the following:

Boos v2 M.2/7MM Boot Enablement M.2 (Onboard M2 Slots) Storage for virtual machines (VMs):

(20) hard drives. 2.4TB each 10K SAS, 12Gbps, Hot-plug Total capacity: 18 TB RAID 10 (no compression) Spare hard drives:

(4) in RAID configuration Server hard drives:

(24) including spare units

· OS Controller card: OS controller with (2) M.2 240GB PCI NVME SSD Raid 1 startup

· Networking: Fiber Channel:

(4) 32Gbps connections Connectors QSFP / QSFP+ (included) Config: 4*2 / 2*2 fiber cards

RJ45:

(4) ports 10Gbps Redundant cards (4*2 / 2*2) Compatibility with 5Gbps or 1Gbps

· USB: (4) USB ports

· Startup Mode: UEFI BIOS with GPT partition

· Power: (2) redundant power supplies Hot-Plug mixed mode, fault tolerant

· Accessories: (2) power cables (one for each power supply) Rack rails for 4 pole rack

· UPS Redundant (2 unidades):

3000VA+ cada uno APC Smart-UPS o Eaton

· Electrical installation 110 / 220, preferred: 110 V

· The vendor must provide an Implementation Plan for the installation process with the different phases of the project.

· The COR will oversee and support the installation process and provide any necessary integration information.

For the software (CLIN 1):

· The vendor must provide technical support with a duration of three (3) years on a 24x7 schedule. It must include MegaMatcher license updates during the period.

· For basic level troubleshooting, a call center number should be provided for such 24x7 assistance.

· For middle and advanced level troubleshooting and critical operational issues, there should be a local representative able to provide on-site assistance.

· Certification: The service support team must be certified to provide service to the biometrics engine (Neurotechnology) as IGM biometric capture equipment is currently based on that technology and server compatible with same.

For the hardware (CLIN 2):

· Technical support service must have a duration of 3 years for onsite assistance, troubleshooting, and parts replacement.

· Onsite assistance must be provided in the first 4 hours after calling the help desk. Telephone number must be provided.

· Certification: The team that will provide the support must be certified by the hardware provider; as well as Linux administration.

The vendor must ensure comprehensive training and technical knowledge transfer to the designated staff of the Guatemalan Migration Institute (IGM) to guarantee the self-sufficiency, maintenance, and operation of the ABIS solution.

1. Advanced Technical Administration Training This training is mandatory for technical staff from the Subdirección de Recursos Tecnológicos and the Subdirección de Asuntos Jurídicos to ensure internal command of the system:

· Objective: Enable IGM technical personnel to independently administer, maintain, troubleshoot (Level 1 and 2), and deploy the biometric solution.

· Duration: A minimum of 40 hours of intensive, hands-on instruction (workshop format) 7 users.

· Content (Minimum Scope):

· System architecture in a Linux/Container environment.

· Database management and optimization for biometric workloads.

· Backup and disaster recovery procedures (including high-availability setup).

· Advanced troubleshooting and error resolution for the MegaMatcher Accelerator engine.

· Certification Requirement: The vendor must provide evidence of certification (or equivalent) for the IGM staff successfully completing the training.

2. Operational User Training This training is mandatory for operational staff from the Subdirección de Control Migratorio and the Subdirección de Extranjería, as primary end-users of the system:

· Duration: A minimum of 20 hours of practical training per user (5 users) .

· Content (Minimum Scope):

· Best practices for capturing high-quality fingerprints, facial and iris images compliant with the newly mandated MINEX III standard.

· Interpretation of matching scores and understanding system responses for verification and identification processes.

· Standard operational procedures (SOPs) for system use in high-volume environments (e.g., airports and border crossings).

3.3 TYPE OF CONTRACT

This requirement will result in the award of a Firm Fixed Price (FFP) contract in accordance with the specifications of this statement of work (sow). No additional sums will be payable due to any escalation in the cost of materials, equipment, or labor, or because of the Contractor’s failure to properly estimate or accurately predict the prices or difficulty of achieving the results required by this contract. Nor will the contract price be adjusted on account of fluctuations in the currency exchange rates. The firm fixed price shall include the equipment, pre-delivery inspection, certificates of origin, operator’s manuals, warranty certificates and any other documentation mandated by the destination country. All manuals shall be furnished in English and Spanish.

3.4 WARRANTY

The warranty for all software and hardware must be 3 years.

The Contractor shall be registered to do business in the host country or an existing partner with a host country registered business, this is required to provide maintenance, repairs, and spare parts for this type of equipment.

The Contractor shall have a valid international warranty on the products offered which shall be utilized to coordinate replacement parts and services for the end user in order to avoid incurring additional expenses.

3.5 DELIVERY (SHIPPING AND HANDLING INSTRUCTIONS)

All equipment shall be delivered in Guatemala City, Guatemala not later than (NLT) 30 calendar days from receipt of the award notification.

Delivery is FOB Destination – Doral, FL

Shipping Address:

Order No. (provided at time of award) - GUATE

11380 NW 34TH ST

SUVI Global Services

DORAL, FL 33178-1828

UNITED STATES

· Partial shipments are NOT allowed

· Boxes should be marked with numbers “one of xxx”

· Email commercial invoice and packing list to COR

· Contractor must provide/file all required shipping/export declaration documentation. Forms should be submitted in advance declaring the value of goods/product entering country.

3.6 CUSTOMS CLEARANCE AND TAX EXEMPTIONS

INL Guatemala is the importer of record and will be responsible for the clearance of goods and the exoneration of duties. Contractor shall follow shipping instructions as indicated above.

The U.S. Government will be responsible for the customs clearance and obtaining duty-free exemption certificates from the Government of Guatemala.

3.7 INSPECTION AND ACCEPTANCE

The Contractor shall provide to the U.S. Government the new products as described in the specifications. Further, the Contractor shall properly perform the pre-delivery inspection on the products and deliver them to the location set forth under place of delivery, of this Statement of Work.

The final inspection and acceptance of ALL items shall be performed by the U.S. Government upon their arrival at the INL Warehouse. If INL Guatemala officials find an incomplete or defective item, they should immediately refrain from receiving it and notify the Contractor. The Contractor upon notification shall replace lost or damage items during shipment. If the Contractor fails to meet the performance standard, the U.S. Government reserves the right to act, including a deduction from any invoice. The payment(s) to the Contractor shall be made following satisfactory inspection and acceptance of products and installation. All equipment delivered shall conform exactly to the standard described in the technical specification sheet.

If the items or some item does not fulfill requested technical specifications, INL shall return the items to vendor with no cost to INL Guatemala. The vendor shall evaluate and replace returned items with no transportation cost to INL.

All periodic reports and task deliverables shall be inspected, tested (where applicable), reviewed, and accepted by the Government within a reasonable period of time.

INL Guatemala will have ten (10) business days to inspect and accept all items after delivery. The designated representative of the US Embassy in Guatemala will be responsible for carrying out acceptance criteria as follows:

i. Quantities

ii. Compliance with the offered technical specifications

iii. Compliance with delivery date

iv. Correct operation of the required elements

v. Documentation specifying licenses and warranty.

3.8 PERIOD OF PERFORMANCE (POP)

Thirty days to deliver equipment to Miami Dispatch Agent. The Contractor shall deliver elements described above in section two, specifications, within 30 calendar days after award of the contract. No partial deliveries will be accepted.

3.9 PLACE AND HOURS OF PERFORMANCE

Equipment and Installation shall be delivered and take place at the following address:

INSTITUTO GUATEMALTECO DE MIGRACION (IGM)

After INL-Seccion de Asuntos Narcoticos de la Embajada Americana clears the cargo, you will receive a notice to proceed once it has arrived at the above location.

3.10 EVALUATION FACTORS FOR OFFERORS

The Government contemplates awarding a contract using commercial item procedures under FAR Part 12 and 13.5.

Offerors are hereby notified that the Government intends to use outside contractors to assist in the evaluation of proposals. Those contractors will have access to any and all information contained in the offerors’ proposals and will be subject to appropriate conflict of interest, standards of conduct, and confidentiality restrictions. It is the intent of the Government to make an award based on the initial proposal without discussions.

The following are the evaluation factors for proposals sent by the bidders:

· Technical Approach (TA) and its feasibility, practicability and appropriateness in accomplishing the statement of work. Must meet or exceed the technical specifications as outlined in Section 3.2, as well as the Delivery and Warranty Requirements, and any other requirements contained within this Statement of Work

· Award will be made to the lowest priced, technically acceptable (LPTA) quoted that is responsive to the Request for Quote (RFQ) requirements.

· Award will be made on an “all or none” basis.

· The Government reserves the right to reject quotations that are incomplete, non-compliant with the terms of this solicitation, or that are unreasonably high in price.

· For evaluation purposes, the price will be determined by multiplying the offered prices times the quantities stated in the schedule, and arriving at a grand total, including all options, if any.

· The Government will evaluate the proposed delivery time frame and the technical specifications. The Government will only consider for award those companies that the Government determines have a high likelihood of satisfactorily completing the required items based on the proposal.

· The Government will determine quoter responsibility by analyzing whether the apparent successful quoter complies with the requirements of FAR 9.1.

· Unless an exception in FAR 4.1102 applies, a quoter must be registered in SAM (www.sam.gov) in order to be eligible for award. If the quoter does not become registered in the SAM database in the time prescribed by the Contracting Officer, the Contracting Officer will proceed to award to the next otherwise successful registered quoter.

· Past performance that demonstrates relevant experience or current contracts/task orders executed within the past 3 years with comparable (same or similar scope, size, duration) requirements to the solicited task.

The following definitions will be used with respect to the above criteria

· PE

· Past experience: work the vendor has performed that shows they have the capability to successfully complete the tasks identified in the solicitation at minimum risk to the Government.

· TA

· Technical Approach: description of the vendor’s knowledge and understanding of the requirements as outlined.

· Feasible: can successfully accomplish the tasks with the identified resources.

· Practical: logical approach to successfully complete the task requirements.

· Appropriate: a suitable approach that is within the scope of the task and satisfies the task requirements (right tool for the job).

3.11 POINT OF CONTACT

Contracting Officer’s Representative (COR) Name: Luis Valenzuela Email: valenzuelala@state.gov Phone Number: (502) 31289962 image1.png