Final PWS Train the Trainer.pdf

PERFORMANCE WORK STATEMENT

FOR

AIR FORCE RESERVE COMMAND

AFRC IMPACT® Selling Train the Trainer

9 JULY 2024

1.0 DESCRIPTION OF SERVICES.

1.1 Scope. This Performance-based Work Statement (PWS) describes the services required to support HQ Air Force Reserve Command Recruiting Service (AFRC/RS) (367 RCG/RSOT).

These services include training, license, system and travel. The general scope of the requirement is to provide training for AFRC/RS recruiters with the purpose of improving sales and sales leadership performance. Specifically, the requirement includes the annual license agreement, course materials, related travel, and unlimited internal use license for the TriMetrix® System Assessments and Military Recruiting Skills Index.

367 RCG/RSOT provides the AFRC with human capital to complete the mission. This is accomplished by 367 RCG/RSOT being able to equip and train recruiters across the nation, Europe, and the Pacific Rim. To effectively compete in a highly competitive market segment, recruiters must have a comprehensive and tailored sales strategy for continued success as the top Recruiting Service in the Department of Defense.

1.2 Organization. The AFRC organization with primary responsibility for this requirement is 367 RCG/RSOT, Operations & Training Division (367 RCG/RSOT), and Training Branch (HQ

367 RCG/RSOT).

1.3 Place of Performance. These services will be performed primarily at 367 RCG/RSOT or the Contractor’s facility, except as otherwise stated in this PWS.

1.4 Duty Hours.

1.4.1. The Contractor shall not be required to have staff present at Government installation facilities on federal holidays. The federal holidays observed are as follows: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day.

1.4.2 Overtime is not applicable to this contract.

1.5 Required Services.

1.5.1. Contractor Liaison. The Contractor Liaison shall have full authority to act for the Contractor on all contract matters relating to the daily operation of the contract. The names, phone numbers and e-mail addresses shall be provided, in writing, to the AFRC/PK Contracting Officer (CO) and the 367 RCG/RSOT Contracting Officer Representative (COR) upon contract award.

1.5.2. Training Courses & Related Requirements. The Contractor shall provide the following training courses and related requirements.

1.5.2.1. The Contractor shall start each session, class or teleseminar on time in accordance with the Government provided schedule. The COR will update the schedule quarterly and it will be provided to the Contractor at least 30 calendar days in advance of the class. The Contractor shall submit new course material for approval to 367 RCG/RSOT COR 10 business days prior to the start of the first class. The Government will approve/comment within 3 business days of receipt of new course material. If changes are required, the contractor shall have 3 business days to resubmit. The Contractor shall provide telephonic or email notification of any changes to curriculum prior to use. Course material shall be provided to students no later than the start of class. (CDRL A/B/C002, DI-ILSS-80872/T, Course Material).

1.5.2.2 Flight Chiefs Performance Management Training. The purpose of Performance Management Training provides newly assigned flight chiefs, trainers, and key staff with comprehensive Sales Management Training for a sales/recruiting force that employs the IMPACT® Selling System.

1.5.2.2.1 The Contractor shall provide instructors to teach the Performance Management Training for new flight chiefs, trainers, and key Group staff personnel in a 1-day 8-hour session coinciding with the Flight Chief Orientation Course held at 367 RCG/RSOT. The Contractor shall teach the Performance Management Training class twice per fiscal year.

1.5.2.2.2 The training shall take recruiter participants through the management process, ranging from identifying and selecting talent to establishing expectations, providing IMPACT® Selling System-related sales training, coaching recruiters to maximize production, holding recruiters accountable, sustaining performance, and TriMetrix interpretation.

1.5.2.2.3 The Contractor shall provide each recruiter participant with feedback on the results of individual TriMetrix System Executive Coaching Reports, as well as the coaching reports of the individuals they supervise. The Contractor shall provide access to the feedback results to the 367 RCG/RSOT COR and the recruiter participant.

1.5.2.2.4 The Contractor shall conduct the on-site training at contingent locations: Robins AFB, GA, or the Contractor’s facility at Greensboro, NC.

1.5.2.3 Flight Chiefs’ Coach the Coach Reinforcement Program. The Contractor shall provide specialized training for newly assigned Flight Chiefs to coach their recruiters. Contractor shall provide 6 1-hour sessions held telephonically (topics directed by 367 RCG/RSOT COR) for Flight Chief Reinforcement training following the Flight Chief Performance Management Training (Flight Chief Orientation). Flight Chiefs’ Coach the Coach Reinforcement training will be conducted twice per fiscal year.

1.5.2.3.1. The Contractor shall provide a reinforcement program which includes on-line articles dealing with management issues, homework assignments with questions related to real-world challenges faced daily by Flight Chiefs, and teleseminars with an experienced coach who thoroughly understands military recruiting.

1.5.2.3.2 The Contractor shall provide access to the customized, password-protected AFRC Recruiting Support Section of Contractor’s website, including reading, homework assignments and any related material (BrooksUp Academy). These sessions will be recorded and available on the AFRC Recruiting Support Section of Contractor’s website (BrooksUp Academy). Recruiting members must complete all 6 sessions to receive a completion certificate.

1.5.2.3.3. The Contractor shall provide a computer-based test to recruiter participants after/upon completion of all 6 lessons and provide the results to the 367 RCG/RSOT. (CDRL A/B/C002, DI- ILSS-80872/T, Course Material).

1.5.2.4 Flight Chief Leadership and Management Teleseminars. The Contractor shall provide 3 teleseminars per fiscal year, designed to educate and boost performance of Flight Chiefs.

1.5.2.4.1. The Contractor shall ensure each teleseminar is interactive and at least 1-hour long.

The training program shall provide ongoing training relative to real-world managerial issues and challenges faced by Flight Chiefs. The Contractor shall consult with the HQ 367 RCG/RSOT COR to determine the discussion topic selections.

1.5.2.4.2. The Contractor shall ensure each teleseminar includes the following:

1.5.2.4.3. The Contractor shall provide all related materials for this unique teleseminar, including customized workbooks, for each recruiter participant to include an electronic, downloadable ‘note-taker/outline’ of each discussion topic. (CDRL A/B/C002, DI-ILSS-80872/T, Course Material).

1.5.2.4.4. The Contractor shall present each seminar live twice on the same day to ensure listening convenience for recruiter participants in different time zones and on different days.

1.5.2.4.5. The Contractor shall post a recording of each session on the AFRC Recruiting Support Section of Contractor’s website.

1.5.2.4.6. Computer Base Training Test. The Contractor shall administer a computer-based test to recruiter participants and provide a completion certificate and the results to the 367 RCG/RSOT

COR.

1.5.2.7. On-line IMPACT® Professional Certification Program. The Contractor shall offer comprehensive self-study program related to the IMPACT® Selling System, which is designed for recruiters. This is a voluntary offering to recruiters who want to elevate their knowledge and understanding of the IMPACT® Selling System to the highest levels and compete successfully for leadership positions in the Recruiting Service.

1.5.2.7.1. The Contractor shall offer an on-line version of the IMPACT® Professional Certification Program based on the re-customized AFRC Recruiting curriculum. The program shall include on-line videos and quizzes for each module.

1.5.2.7.2. The Contractor shall allow access to a password-protected website in which recruiter participants are required to register for and pass on-line tests for each module to successfully complete the program. The Contractor shall establish the modules as Pass/Fail with a passing score of 85% or higher in all of the modules and the end-of-course exam. The Contractor shall provide a Pre- Certificate of Achievement within the computer system to each recruiter participant with a score of Pass.

1.5.2.7.3. The Contractor shall ensure that recruiter participants with the IMPACT® Pre- Certification are eligible to take the final test to achieve the IMPACT® Selling System Professional Certification with a Certified IMPACT® Certifier.

1.5.2.7.4. The Contractor shall provide the 367 RCG/RSOT COR with “Company Administration” rights to AFR portion of the website in order to view levels of participation and progress (module scores) of recruiter participants who register for each training module.

1.5.2.10. Recruiting Training Event Seminars. The Contractor shall conduct the on-site training at contingent locations: Robins AFB GA, Georgia Air National Guard (GA ANG) Combat Readiness Training Center (CRTC) in Savannah, GA, or the Contractor’s facility at Greensboro, NC or designated location once annually. The Contractor shall select from a variety of sales training and sales management seminars geared toward AFRC officer and/or enlisted recruiting programs as directed by the 367 RCG/RSOT COR.

1.5.2.10.1. The Contractor shall conduct the seminar in modular sessions ranging from 1-8 hours in duration as approved by the 367 RCG/RSOT COR.

1.5.2.10.2. The Contractor shall provide professional facilitation with a Certified IMPACT® facilitator for each modular session.

1.5.2.10.3. The Contractor shall provide the seminar materials for all recruiter participants in the form of workbooks and note-takers, except for the TriMetrix System Reports, since 367 RCG/RSOT has an electronic version. The other workbooks and note-takers shall be provided by the Contractor. (CDRL A/B/C002, DI-ILSS-80872/T, Course Material).

1.5.2.11. Sales (Recruiting) Management Symposium. The purpose of the 3-day course is designed to allow newly assigned flight chiefs, trainers, and key staff with comprehensive Sales Management Training for a sales/recruiting force that employs the IMPACT Selling System. The Sales Management Symposium shall be held twice per fiscal year. The COR will designate the training location within 30 calendar days in advance.

1.5.2.12.1. The course shall take recruiter participants through understanding and defining role as manager and leader, uncovering personal management style, identifying the right people, establishing expectations, leveraging the sales process, funnel management, coaching and course corrections, and building sales plans for each recruiter.

1.5.2.12.2. The Contractor shall conduct the on-site training at Robins AFB, GA, the Contractor’s facility at Greensboro, NC or designated location. The COR will designate the training location within 30 calendar days prior to the course start date.

1.5.2.13. Recruiting Prospecting Course for Supervisors/Trainers. The purpose of the 2-day course is to provide flight chiefs, trainers, and key staff with comprehensive instructions designed to enhance their ability to provide training directly related to prospecting and lead generation for a sales/recruiting force that employs the IMPACT Selling System. The Recruiting Prospecting Course for Supervisors/Trainers shall be held twice per fiscal year.

1.5.2.13.1. The Contractor shall provide professional facilitation with a Certified IMPACT® facilitator for each session. Supervisors/Trainers for flight chiefs, trainers, and key HQ staff personnel participate in a 2-day event with one 8-hour session per day of instruction.

1.5.2.13.2. The first 8-hour session provides instruction, theory, and principles of planning, prospecting, and lead generation. The second 8-hour session is demonstration-based where participants practice both facilitation and implement what was learned.

1.5.2.13.3. The Contractor shall conduct the on-site training at contingent locations: Robins AFB, GA, or the Contractor’s facility at Greensboro, NC. The COR will designate the training location within 30 calendar days prior to the course start date.

1.5.2.16. Annual License for TriMetrix System Assessment. The TriMetrix is a tool to assist the 367 RCG/RSOT identify, select, train, coach, and retain the right people to be Air Force Reserve Recruiters and Flight Chiefs. The salient characteristics of the license include, but are not limited to the following:

1.5.2.16.1. Renewable License Agreement: Provides for unlimited, internal usage, online access for completing TriMetrix Assessments on a Contractor hosted website.

1.5.2.16.2. Unlimited scoring of TriMetrix Assessments via the Internet: TriMetrix Assessment generates a Talent Report that identifies the personal attributes, values, and behaviors each individual brings to the workplace.

1.5.2.16.3. Comparison Analysis Reports: These color-coded reports provide 367 RCG/RSOT the ability to compare the results contained in the Talent Reports against 367 RCG/RSOT benchmarked positions, i.e. Recruiter, Flight Chief. Available via a customized website from which 367 RCG/RSOT can produce and print comparison reports.

1.5.2.16.4. Personal Coaching Reports – A Sales Version: This performance management tool provides information supervisory personnel need to communicate with, motivate, and maximize the talents recruiters bring to the job. Each recruiter participant and recruiting duty candidate who completes a TriMetrix Assessment receives a coaching report, delivered electronically, to HQ 367

RCG/RSOT COR.

1.5.2.16.5. Personal Coaching Reports – An Executive Version: This IMPACT report describes the way an individual fulfills a leadership and management role. Each recruiter participant filling a supervisory position can request an Executive Coaching Report.

1.5.2.16.6. Interpretation Consultation: The Contractor shall provide assistance helping to interpret the results of any completed assessments as directed by the 367 RCG/RSOT COR.

1.5.2.16.7. Military Recruiting Skills Index (MRSI): This 54-question survey measures a person’s knowledge of military recruiting in each step of the IMPACT® Selling System as well as some general knowledge areas. The MRSI includes access, scoring, and delivery of results in the 367 RCG/RSOT annual TriMetrix System license.

1.5.3. Quarterly Status Meetings. The Contractor shall participate in status meetings convened by the HQ 367 RCG/RSOT COR to be held via teleconference or in-person at Robins AFB, GA, on a quarterly basis.

1.5.4. Deliverables.

1.5.4.1. The Contractor shall present, at a minimum, the following data for the quarterly status meetings: (A) Number of sessions/students per session; (B) Number of TriMetrix Assessments Conducted; (C) Feedback from Sessions; (D) Number of On-line IMPACT Certifications completed; (E) Monthly and Quarterly CBT successfully completed; (F) Website Usage. The content shall include ‘notes pages’ with a narrative text for each slide, as applicable. (CDRL A/B/C001, DI-ADMN-81373/T, Presentation Material).

1.5.4.2. Course Material, Review & Approval. The Contractor shall provide all course material, including, but not limited to, agendas, guides, note takers and workbooks, for each recruiter participant. The Contractor shall provide instruction in accordance with the Government provided schedule or agenda. The COR will update the schedule quarterly and it will be provided to the Contractor at least 30 calendar days in advance of the class. The Contractor shall coordinate all schedule changes with the 367 RCG/RSOT COR prior to course start date. The Contractor shall present the course material to the 367 RCG/RSOT COR for review and approval within 10 business days prior to the start of the first class. The Government will approve/comment within 3 business days of receipt of new course material. If changes are required, the contractor shall have 3 business days to resubmit. The Contractor shall provide telephonic or email notification of any changes to curriculum once approved prior to use. Course material shall be provided to students no later than the start of class. The material will be in hard copy unless the 367 RCG/RSOT COR approved the use of electronic products. (CDRL A/B/C002, DI- ILSS-80872/T, Course Material).

1.5.4.3. Training Material (Agenda, Critique and Documentation). The Contractor shall provide course critiques/feedback, attendance rosters and proof of training (AF Form 623a) for the courses/classes/sessions taught in person that are identified below. Contractor shall have each recruiter participant critique training courses prior to certifying completion. The Contractor shall forward the critique/feedback, attendance rosters and proof of training to the 367 RCG/RSOT COR within 10 business days for review of Contractor’s performance. The

Contractor shall submit to the 367 RCG/RSOT COR the attendance roster for each session. The roster shall contain the title of the course, date(s) of session, each participant’s name and rank.

The Contractor shall submit to the 367 RCG/RSOT COR the completed training to be used on the AF Form 623a within 10 business days. (CDRL A/B/C003, DI-MDMT-81862/T, Training Material).

• Flight Chiefs Performance Management Training.

• Flight Chiefs’ Coach the Coach Reinforcement Program

• Flight Chief Leadership and Management Teleseminars

• Recruiting Training Event Seminars

• Sales Manager Symposium

• Prospecting Course

1.5.4.4. Computer-Based Training (CBT) Test Results. The Contractor shall submit to the 367 RCG/RSOT COR the CBT test results for courses or training identified. The Contractor shall submit the test results for each attendee in a compiled roster for the quarter electronically (Microsoft format). CBTs will have a certificate of successful completion and an AF Form 623a provided to the recruiter in Microsoft format or downloadable from the Contractors website (The BrooksUp Academy) or AFRC Recruiting Support Section of Contractor’s website. (CDRL A/B/C003, DI-MDMT-81862/T, Training Material).

• Online IMPACT Professional Certification

• Computer-Based Recruiter Training Modules

2.0 SERVICES SUMMARY (SS).

Performance Objectives/Thresholds

Performance Objectives PWS Para Performance Threshold

Submit new course material prior to use

1.5.2.1, 1.5.4.2. Contractor shall submit new course material for approval to HQ 367

RCG/RSOT COR 10

business days prior to the start of the first class. If changes are required, the Contractor shall have 3 business days to resubmit.

Occurs 90% of the time.

Remaining 10% acceptable during the time of the course.

Sessions are taught as scheduled, i.e.

timely start, within Government provided timeframe scheduled.

1.5.2.1. The Contractor shall start

each session, class or teleseminar on time IAW Government provided schedule. Occurs 90% of the time. Remaining 10% acceptable with proper notification of time change needed for the course.

Provide course material to students in a timely manner.

1.5.2.1, 1.5.4.2 Course material shall be provided to students no later than the start of class.

Occurs 90% of the time.

Remaining 10% acceptable during the time of the class.

Provide student critiques to COR in a timely manner.

1.5.4.3 The Contractor shall

forward the critique to the

HQ 367 RCG/RSOT COR

within 10 business days for review of Contractor’s performance. Occurs 90% of the time. Remaining 10% acceptable with proper notification for a time extension.

Ensure access to the On-line version of the IMPACT® Professional Certification Program, Online Sales Library and the Website utilized for CBT and webinars for all classes at all times.

1.5.2.5.3.4 The Contractor shall

provide 24/7/365 access to the Contractor’s website hosting the program. Occurs 90% of the time. Remaining 10% acceptable with restored website access within 24 hours.

3.0 GENERAL REQUIREMENTS

3.1 Post Award Meeting. The Contractor shall participate in a 1-day post-award teleconference meeting convened and hosted by the HQ 367 RCG/RSOT COR. The post-award conference will be held within 2 weeks of contract award at Robins AFB, GA. The date/time will be mutually agreed upon after award. The Functional Commander, AFRC/PKA CO and 367 RCG/RSOT COR will participate with Contractor Representatives. The meeting will provide an orientation and overview of the contract scope, terms and conditions. The meeting will detail the roles and responsibilities of AFRC team members, QASP, performance evaluations and contract closeout.

3.2 Training Requirements. The Contractors will not be users of DoD information systems.

3.3 Contractor Identification. The Contractor personnel shall wear contractor-provided identification at all times while in government facilities to distinguish themselves from Government employees. Contractor personnel may attend meetings, answer phones, and work in other situations where their status is not obvious to third parties; therefore, the Contractor personnel shall always identify themselves as Contractor support to avoid potential misrepresentation as Government personnel or to avoid situations arising where sensitive topics might be better discussed solely amongst government personnel. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor personnel occupying collocated space with their Government program customer shall identify their workspace with their name and company affiliation.

3.4 Travel. The Contractor shall coordinate specific travel arrangements with COR 30 calendar days in advance, unless emergency travel (will be coordinated immediately), and obtain advance, written approval from HQ AFRC/PKA CO for any travel. The contractor’s request for travel shall be in writing and contain the purpose of the trip, number of participants, dates, locations and estimated costs of the travel.

3.5 Contractor Manpower Per 10 U.S.C. 2330a, the Contractor shall provide an annual count of contractor/subcontractor personnel performing work for each fiscal year if the DoD is the requiring activity, if the acquisition is using U.S. Government appropriated funds, and if the acquisition is greater than or equal to the simplified acquisition threshold (SAT). The Contractor shall report all Contractor labor hours, including subcontractor labor hours, required for performance of the services provided under the contract in the Enterprise-wide Contractor Manpower Reporting Application (eCMRA). Reporting shall be conducted for each fiscal year, which extends October 1 through September 30. While inputs may be made any time during the fiscal year, all data shall be reported no later than October 31 of the following fiscal year. The Contractor shall establish a record for the contract/order in eCMRA no later than 30 calendar days after contract/order award. The Contractor shall enter Order Data, Contact Data and Location Data. Data for Air Force service requirements must be input at the Air Force CMRA link at http://www.emra.mil. The Contractor may direct questions to the help desk at the eCMRA site: http://www.ecmra.mil

3.6 Continuation of Mission-Essential Services during a Crisis. The Functional Commander or civilian equivalent has determined, by placing the decision in writing, that all of the contractor services performed under this contract are not mission-essential and will not continue in the event of a crisis.

3.7 Non-personal Services. The Government will neither supervise contractor personnel nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor personnel. It shall be the responsibility of the Contractor to manage its personnel and to guard http://www.emra.mil/ http://www.ecmra.mil/ against any actions that are of the nature of personal services or give the perception of personal services. The Contractor shall notify the AFRC/PKA CO immediately if any task requires action by the Contractor personnel that constitutes or are perceived to constitute personal services.

These services shall not be used to perform work of a policy/decision making or management nature, i.e. inherently governmental functions. All decisions relative to the AFRC IMPACT® Training Train the Trainer program supported by the Contractor shall be the sole responsibility of the Government.

3.8 Security. The Contractor does not require access, nor will the Contractor generate data or information that meets any level of DoD Security Classification. The Contractor personnel will not require access to government facilities, except for periodic visits for meetings. The Contractor personnel shall not require access to nor generate Privacy Act information for any training participates. The Contractor does not require access to the AFR Network to perform the requirements of this contract.

3.8.1 Information Security Program. The Contractor does not require to be integrated into the sponsoring Government activity’s Information Protection Program (IPP), which participates in the host Servicing Security Activity’s IPP.

3.8.1.1 Controlled Unclassified Information. The Contractor does not require access to any unclassified information to perform the requirements of this contract.

3.9 Health & Safety Program. The Contractor is responsible for the safety and health of their personnel and protection of the public on Government work sites (DODI 6055.1, Paragraph E5.1). The Contractor shall maintain a program that meets OSHA standards. If the AFRC/PKA CO notifies the Contractor of a potential OSHA violation, the Contractor is obligated to comply with the applicable OSHA regulations.

3.10 Incident or Mishap Procedures. The Contractor shall immediately call 911. The Contractor shall within one (1) hour notify the AFRC/PK CO, 367 RCG/RSOT COR and Government Safety Manager of all mishaps or incidents for damage to government property.

This notification requirement shall also include physiological mishaps/incidents. A written or email copy of the mishap/incident notification shall be sent within three (3) calendar days to the AFRC/PK CO (with copy to 367 RCG/RSOT COR) who will forward to the Government Safety Manager. For information not available at the time of initial notification, the Contractor shall provide the remaining information not later than twenty (20) calendar days after the mishap, unless extended by the AFRC/PK CO. Mishap notifications shall contain, as a minimum, the following information:

(A) Contract, contract number, name and title of person(s) reporting

(B) Date, time and exact location of accident/incident

(C) Brief narrative of accident/incident (events leading up to the accident/incident)

(D) Cause of accident/incident (if known)

(E) Estimated cost of accident/incident (material + labor to repair/replace)

(F) Nomenclature of equipment and personnel involved in the accident/incident

(G) Corrective actions (taken or proposed)

(H) Other pertinent information

The Contractor shall, in the event of an accidental incident/mishap, take reasonable action to establish control of the incident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the incident/mishap investigative authority.

3.11 Fire Emergencies. The Contractor personnel shall dial 911 to report fire related emergencies.

3.12. On-Base Disaster Responsiveness Requirements. The Contractor shall adhere to all directives of the military installation regarding natural and man-made disasters in performance of on-base contract requirements, i.e. periodic site visits. The Contractor may use the media announcements until the AFRC/PK CO contacts the Contractor with formal direction. The Contractor shall provide the AFRC/PK CO and 367 RCG/RSOT COR with the name and telephone number of the designated Contractor Representative(s) to allow for timely notification by the AFRC. The Contractor shall provide this information at the Post-Award Conference and updated as required by the Contractor.

3.13 Fire Protection and Prevention Program - Robins AFB, GA. All Contractor personnel performing work on properties under jurisdiction of Robins AFB, GA, shall be responsible for fire safety and compliance with all applicable OSHA, State, Air Force, AFMC, and base regulations and directives. The Contractor personnel shall attend a Contractor's briefing on fire safety prior to any work. The Contractor shall ensure that all Contractor personnel and sub-contractors under their control are briefed on fire prevention practices in accordance with Robins AFBI 32-2001, Fire Protection Operations & Fire Prevention Program. The Contractor personnel who work on Robins AFB GA are required to take annual fire prevention refresher training in accordance with RAFBI 32-2001, paragraph 2.4.

3.14 Quality Management System (QMS):

3.14.1. General. The Government will review the Contractor’s performance under this contract as specified in the Quality Assurance Surveillance Plan (QASP). The QASP provides a structure for Government surveillance of the Contractor’s performance to ensure it meets the performance standards set forth. Surveillance methods may include periodic surveillance of the Contractor’s performance, periodic reports and briefings provided to all levels of leadership. The QASP establishes roles and responsibilities of the Multi-Functional Team (MFT), procedures for assessment/inspection, and process for continuous oversight. The Contractor is responsible for implementing and providing performance that meets, at a minimum, the performance standards set forth using its Quality Control Plan.

4.0 APPENDICES

Appendix A, References - -

Name of Publication

Sections that Apply Date of Publication Title of Publication

DAFI 63-138 Entirety 02 January 24 Acquisition of Services

Appendix B, CDRLs

Document Identifier Base Year

Document Identifier Option

Year 1

Document Identifier

Option Year

DID

Title

PWS Reference(s)

A001 B001 C001 DI-ADMN-

81373/T

Presentation Material 1.5.2.5.3.2, 1.5.4.1

A002

B002

C002

DI-ILSS-

80872/T

Course Material

1.5.2.1, 1.5.2.3.3, 1.5.2.4.3, 1.5.2.9.5, 1.5.2.9.6, 1.5.2.10.3, 1.5.4.2

A003

B003

C003

DI-MGMT-

81862/T

Training Material

1.5.2.5.3.1, 1.5.4.3, 1.5.4.4

4.0 APPENDICES