Ferric_Sulfate_Chemical_for_Water_Treatment_and_Wastewater_Treatment_Operations_(Addendum__1_Revision).pdf
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- Solicitation number
- 25-26-35
- Issued by
- Hockley County, Texas
About this file
This is a Request for Proposal (RFP) issued by the City of Granbury, Texas for the purchase and delivery of ferric sulfate chemical for use in the City's water and wastewater treatment operations. The City operates one Water Treatment Plant located at 1420 East Pearl Street and two wastewater treatment plants, with the East Wastewater Treatment Plant at 3121 Old Granbury Road currently utilizing ferric sulfate as part of its treatment process. The estimated combined annual usage is approximately 31,100 gallons, consisting of 3,100 gallons for the East Wastewater Treatment Plant and 28,000 gallons for the Water Treatment Plant. The RFP was released on August 10, 2026, with a question submission deadline of August 17, 2026, and a proposal response deadline of August 28, 2026, at 10:00 a.m. The initial contract term is two years, beginning October 1, 2026, and the City may renew the contract for up to three additional one-year terms for a potential total contract term of five years. The contract is subject to availability and appropriation of funds by the City.
Proposers must provide a firm unit price per gallon for ferric sulfate that includes all costs associated with furnishing and delivering the chemical to the City's designated treatment facilities, including transportation, delivery, fuel surcharges, handling, and unloading. The evaluation criteria total 100 points, with cost accounting for 50 points, product quality and specification compliance for 20 points, references and past experience for 10 points, delivery capabilities and reliability for 10 points, and proposal responsiveness and customer service for 10 points. The lowest-priced responsive proposal will receive the maximum cost score of 50 points, with other proposers receiving proportionally lower scores based on a mathematical formula. Proposers must submit three references for current or recent customers, along with required documentation including product specifications, Safety Data Sheets, Certificates of Analysis, proof of insurance, and completed City forms including the W-9 and Conflict of Interest Questionnaire. The selected vendor must comply with all applicable federal, state, and local laws and regulatory requirements and must acknowledge receipt of all issued addenda as part of the proposal submission.
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REQUEST FOR PROPOSAL
25-26-35
FERRIC SULFATE CHEMICAL FOR WATER TREATMENT AND
WASTEWATER TREATMENT OPERATIONS
City of Granbury
401 N Park St.
Granbury, TX 76048
RELEASE DATE: August 10, 2026
DEADLINE FOR QUESTIONS: August 17, 2026
RESPONSE DEADLINE: August 28, 2026, 10:00 am
City of Granbury
REQUEST FOR PROPOSAL
Ferric Sulfate Chemical for Water Treatment and Wastewater Treatment
Operations
I. Introduction II. Scope of Work
III. Evaluation Criteria
Attachments:
A - 1. RFP 25-26-35 FERRIC SULFATE Proposal Form
B - 2. City_of_Granbury_Ferric_Sulfate_50_Revised_Technical_Specifications
C - 3. City_of_Granbury_Ferric_Sulfate_Compliance_Documentation
D - 4. City_of_Granbury_Vendor_Reference_Form
E - 6.1 City of Granbury Vendor packet
F - 6.2 Insurance Requirements
G - 6.3 Conflict of Interest Questionnaire
H - 6.4 Conflict of Interest Questionnaire Instructions
I - 6.5 FAQ - Form 1295 - Disclosure of Interested Parties
Request For Proposal #25-26-35 Title: Ferric Sulfate Chemical for Water Treatment and Wastewater Treatment Operations
1. Introduction
1.1. Summary
The City of Granbury is soliciting competitive proposals from qualified and experienced vendors for the purchase and delivery of Ferric Sulfate Chemical for use in the City’s water and wastewater treatment operations. The chemical will be utilized at the City’s water and wastewater treatment plants for treatment processes in accordance with applicable operational and regulatory requirements.
The selected proposer shall provide a reliable supply of ferric sulfate that meets the City’s specified quality and performance requirements, including delivery to designated City treatment facilities. The successful proposer will be responsible for providing the chemical in accordance with the specifications, quantities, delivery schedules, safety requirements, and other terms and conditions outlined in the solicitation documents.
The City intends to establish an agreement with the proposer determined to provide the best overall value to the City based on the evaluation criteria identified in the solicitation. The City reserves the right to award the contract in accordance with applicable laws, policies, and procurement requirements.
1.2. Background
The City of Granbury currently operates one Water Treatment Plant, located at 1420 East Pearl Street, Granbury, Texas 76048. The Water Treatment Plant is responsible for producing safe, high-quality drinking water in compliance with applicable state and federal health standards.
The City of Granbury’s new Water Treatment Plant began operations in October 2017 and utilizes microfiltration and reverse osmosis technology. The facility expanded the City’s treated surface water capacity by more than 500 percent and replaced the former water treatment plant. The facility supports the City’s ongoing efforts to provide reliable and high-quality drinking water to the community.
The City also operates two wastewater treatment plants, the South Wastewater Treatment Plant and the East Wastewater Treatment Plant. The East Wastewater Treatment Plant, located at 3121 Old
Granbury Road, Granbury, Texas, began operations in the summer of 2026 and is currently the City’s only wastewater treatment facility utilizing ferric sulfate as part of its treatment process.
The purpose and function of the City’s Wastewater Treatment Department is to receive and treat wastewater generated by the community, including wastes from residential, industrial, and commercial activities, as well as surface water runoff and groundwater that may enter the wastewater collection system through infiltration.
The City’s wastewater treatment process utilizes an activated sludge process, which is an aerobic biological treatment process in which microorganisms grow by utilizing oxidizable materials in wastewater as a food source. These microorganisms are recycled back into the treatment process to increase treatment efficiency and reaction rates. City laboratory personnel collect and analyze wastewater samples daily to monitor treatment performance and verify compliance with applicable state and federal regulatory requirements.
The reliable supply and availability of ferric sulfate are essential to the continued operation of the East
Wastewater Treatment Plant and the City’s ability to maintain effective treatment processes and regulatory compliance.
1.3. Contact Information
City of Granbury Purchasing
Purchasing
401 N Park St
Granbury, TX 76048
Email: purchasing@granbury.org
Phone: (817) 573-7030
Department:
Public Works (01-43, 02-70, 02-78, 02-79, 02-80, 02-82, 02-83, 02-85, 02-93)
Department Head:
Chester Nolen
Public Works Director
1.4. Timeline
Release Project Date August 10, 2026
Question Submission Deadline August 17, 2026, 10:00am
Question Response Deadline August 19, 2026, 10:00am
Submission Deadline August 28, 2026, 10:00am
Submit proposals in a sealed envelope addressed to:
City of Granbury Attn: Purchasing Department “RFP
No. 25-26-35 Ferric Sulfate” 401 N. Park Street
Granbury, TX 76048 mailto:purchasing@granbury.org tel:(817)573-7030
2. Scope of Work
2.1. Advertisement to Bid
Bidders shall create a FREE account with OpenGov Procurement by signing up at https://procurement.opengov.com/signup.
The City of Granbury is accepting sealed proposals for Ferric Sulfate Chemical until Friday, August
28, at 10:00am. Proposals will be publicly opened at 401 N. Park Street, Granbury, TX 76048.
Submit proposals in a sealed envelope addressed to:
City of Granbury
Attn: Purchasing Department “RFP No. 25-26-35 Ferric Sulfate” 401 N. Park Street
Granbury, TX 76048
Proposal documents are available at https://www.granbury.org/72/Purchasing. Questions should be directed to the Purchasing Manager at 817.573.7030 or crussell@granbury.org. The City reserves the right to reject any or all proposals and waive informalities.
2.2. Scope of Work
The City of Granbury is soliciting competitive proposals from qualified and experienced vendors to provide ferric sulfate chemical for use in the City’s water and wastewater treatment operations. The selected vendor shall provide, deliver, and maintain a reliable supply of ferric sulfate in accordance with the requirements, specifications, and terms established by the City.
The City intends to award a two-year contract at a firm, established unit price for the initial contract term. The City may, at its option and subject to mutual agreement with the selected vendor, renew the contract for up to three (3) additional one-year terms, for a potential total contract term of five (5) years.
Ferric Sulfate Specifications
The ferric sulfate supplied under this contract shall meet the specifications and quality requirements established by the City. The City has included a Ferric Sulfate (50%) Specification Sheet as part of this solicitation. Proposers shall review the attached specification sheet and ensure that the product proposed meets or exceeds all applicable requirements identified therein.
The successful vendor shall provide ferric sulfate that is suitable for use in municipal water and wastewater treatment operations and shall comply with all applicable federal, state, and local laws, regulations, standards, and requirements.
The successful vendor shall provide current product information, Safety Data Sheets (SDS), Certificates of Analysis (COA), and other documentation reasonably requested by the City to verify that the product meets the required specifications.
The vendor shall promptly notify the City of any changes to the product formulation, manufacturing process, source, quality, or other characteristics that could affect the chemical’s performance or suitability for use at the City’s treatment facilities.
Estimated Annual Quantities https://procurement.opengov.com/signup https://www.granbury.org/72/Purchasing
The City anticipates the following approximate annual usage:
Facility Estimated Annual Quantity
East Wastewater Treatment Plant 3,100 gallons
Water Treatment Plant 28,000 gallons
Estimated Combined Annual Usage 31,100 gallons
These quantities are estimates based on anticipated operational needs and are provided for proposal and pricing purposes only. Actual quantities may vary depending on treatment requirements, plant operations, water quality, wastewater characteristics, and other operational factors.
The City does not guarantee any minimum purchase quantity during the contract term. The City will purchase quantities as needed based on actual operational requirements and available funding.
2.3. Special Instructions to Proposers
1. Proposal Submission
Proposals shall be submitted electronically through the City of Granbury’s OpenGov Procurement system prior to the date and time specified in the solicitation. Proposals received after the stated deadline may be considered non-responsive and will not be accepted unless otherwise permitted by applicable law and City policy.
Proposers are responsible for ensuring that their proposal is successfully submitted through OpenGov before the submission deadline. The City is not responsible for delays caused by a proposer’s internet connection, computer equipment, or failure to complete the electronic submission process.
2. Examination of Solicitation Documents
Proposers are responsible for carefully reviewing all solicitation documents, including the Scope of
Work, Ferric Sulfate (50%) Specification Sheet, pricing requirements, contract terms and conditions, forms, and any other documents included as part of this Request for Proposals.
By submitting a proposal, the proposer acknowledges that it has reviewed the solicitation documents and understands the requirements for providing and delivering ferric sulfate to the City’s designated treatment facilities.
3. Questions and Clarifications
All questions, requests for clarification, or requests for additional information regarding this solicitation shall be submitted through the City’s OpenGov Procurement system by the deadline identified in the solicitation.
Proposers shall not contact City employees, elected officials, evaluation committee members, or other
City representatives regarding the solicitation except through the designated procurement process.
Responses to questions that result in a change to the solicitation requirements will be issued by formal addendum through OpenGov.
4. Addenda
The City may issue written addenda to clarify, modify, or supplement the solicitation documents.
Proposers are responsible for monitoring the OpenGov Procurement system and obtaining all addenda issued by the City prior to the proposal submission deadline.
Each proposer shall acknowledge receipt of all applicable addenda as part of its proposal. Failure to acknowledge an addendum may result in the proposal being considered non-responsive when the addendum materially affects the requirements of the solicitation.
5. Proposal Preparation
Proposals shall be prepared in accordance with the requirements of this solicitation. Proposers shall provide all information and documentation requested by the City.
Proposals should be complete, concise, and organized in a manner that allows the City to readily evaluate the proposer’s qualifications, product, pricing, delivery capabilities, and overall responsiveness.
The City reserves the right to request clarification or additional information from a proposer when necessary to complete the evaluation process.
6. Pricing
Proposers shall provide a firm unit price per gallon for the ferric sulfate specified in this solicitation.
The proposed unit price shall include all costs associated with furnishing and delivering the chemical to the City’s designated treatment facilities, including, but not limited to, transportation, delivery, fuel surcharges, handling, unloading, fees, and other applicable costs.
Proposers shall clearly identify any costs that are not included in the proposed unit price.
Pricing shall remain firm during the initial two-year contract term unless otherwise specifically stated in the resulting agreement.
Any proposed pricing adjustments for renewal periods shall be clearly identified in the proposal and shall be subject to the terms of the resulting agreement and approval by the City.
7. Product Specifications
The proposed ferric sulfate shall meet or exceed all requirements identified in the City’s Ferric Sulfate
(50%) Specification Sheet included with this solicitation.
Proposers shall submit sufficient product information and technical documentation to allow the City to verify compliance with the required specifications.
The City reserves the right to reject a proposed product that does not meet the required specifications.
8. Safety and Regulatory Compliance
The successful proposer shall comply with all applicable federal, state, and local laws, regulations, standards, and safety requirements relating to the manufacture, sale, transportation, delivery, handling, and use of ferric sulfate.
The successful proposer shall provide current Safety Data Sheets (SDS), Certificates of Analysis (COA), product specifications, and other documentation reasonably requested by the City.
9. Delivery Requirements
The successful proposer shall provide reliable and timely delivery of ferric sulfate to the City’s designated water and wastewater treatment facilities.
Deliveries shall be coordinated with designated City personnel to ensure that adequate chemical supplies are maintained and that treatment operations are not interrupted.
The proposer shall be responsible for all transportation, equipment, personnel, unloading, and other resources necessary to safely complete each delivery.
The proposer shall identify its normal delivery timeframe and emergency delivery capabilities as part of its proposal.
10. Estimated Quantities
The estimated annual usage identified in this solicitation is approximately:
• East Wastewater Treatment Plant: 31,000 gallons per year
• Water Treatment Plant: 28,000 gallons per year
• Total Estimated Annual Usage: 59,000 gallons per year
These quantities are estimates only and are provided for proposal evaluation and pricing purposes.
Actual quantities may vary based on treatment requirements, plant operations, water quality, wastewater characteristics, and other operational factors.
The City does not guarantee any minimum purchase quantity or expenditure under the resulting contract.
11. Proposal Validity
Proposals shall remain valid and binding for a minimum of sixty (60) calendar days following the proposal submission deadline unless otherwise specified in the solicitation.
A proposer may not withdraw its proposal during the proposal validity period without written authorization from the City.
12. Exceptions and Deviations
Proposers shall clearly identify any exception, exclusion, qualification, deviation, or proposed change to the City's Scope of Work, specifications, pricing requirements, or contract terms.
Any exception or deviation not specifically identified in the proposal may be considered waived, and the proposer may be required to comply with the City's requirements as stated in the solicitation.
The City reserves the right to accept or reject any proposed exception or deviation.
13. References and Past Experience
Proposers shall provide a minimum of three (3) references for current or recent customers for whom the proposer has supplied ferric sulfate or similar water or wastewater treatment chemicals.
The City may contact references to verify the proposer’s experience, product quality, delivery reliability, customer service, and overall performance.
The City may also consider the proposer’s past performance on contracts with the City of Granbury, if applicable.
14. Evaluation and Award
Proposals will be evaluated in accordance with the evaluation criteria and scoring methodology identified in this Request for Proposals.
The total possible evaluation score is 100 points, with cost representing 50% of the total evaluation.
The City intends to award the contract to the responsible proposer whose proposal is determined to provide the best overall value and is most advantageous to the City based on the evaluation criteria established in the solicitation.
The lowest-priced proposal will not necessarily receive the highest overall score or result in an award.
15. Right to Reject Proposals
The City reserves the right to reject any or all proposals, cancel the solicitation, request clarification or additional information, waive minor informalities or irregularities, and make an award in accordance with applicable Texas law and the City of Granbury’s Procurement and Purchasing Policy.
The City is not obligated to accept the lowest-priced proposal.
16. Contract Term
The initial contract term shall be for two (2) years and shall follow the City of Granbury’s fiscal year, which begins October 1 and ends September 30.
The City may, at its option and subject to mutual agreement with the successful proposer, renew the contract for up to three (3) additional one-year terms.
Renewal shall be subject to City approval, availability of funding, satisfactory vendor performance, and the terms and conditions of the resulting agreement.
17. Funding and Appropriation
Any resulting contract shall be subject to the availability and appropriation of funds by the City of
Granbury for each applicable fiscal year.
The City shall not be obligated to purchase any minimum quantity of ferric sulfate or expend any minimum amount during the contract term or any renewal period.
18. Insurance
The successful proposer shall maintain insurance coverage required by the City throughout the term of the contract.
Certificates of insurance and any other required documentation shall be provided to the City prior to commencement of contract performance and upon renewal or request by the City.
The City's required insurance provisions shall be incorporated into the resulting agreement.
19. Compliance with Applicable Laws
The successful proposer shall comply with all applicable federal, state, and local laws, ordinances, regulations, rules, and requirements applicable to the performance of the contract.
This includes requirements applicable to the manufacture, sale, transportation, delivery, storage, handling, and use of ferric sulfate.
20. Texas Ethics Commission Form 1295
If applicable under Texas Government Code Section 2252.908 and the rules of the Texas Ethics
Commission, the successful proposer shall provide the required Certificate of Interested Parties, Form
1295, in accordance with applicable law prior to execution of the contract.
The proposer shall be responsible for completing and submitting the form in accordance with the current requirements of the Texas Ethics Commission.
21. Conflict of Interest
The successful proposer shall comply with all applicable Texas conflict-of-interest requirements and shall provide any disclosure forms or statements required by Texas law or the City of Granbury.
22. Public Information
All proposals and information submitted to the City are subject to the Texas Public Information Act and other applicable laws governing public records.
Proposers should clearly identify information they believe is confidential or proprietary and provide the legal basis for any claimed exception to disclosure. The City will determine the applicability of any exception in accordance with applicable law.
23. No Assignment Without Approval
The successful proposer shall not assign, transfer, or subcontract the contract or any portion thereof without the prior written approval of the City, except as otherwise provided in the resulting agreement.
Any approved subcontractor shall remain subject to all applicable requirements of the contract.
24. Product Rejection and Replacement
The City reserves the right to inspect and evaluate ferric sulfate delivered under the contract.
The City may reject any product that does not meet the required specifications, is contaminated, is improperly documented or identified, or is otherwise determined to be unsuitable for use in the City’s treatment operations.
Rejected product shall be removed and replaced by the successful proposer at no additional cost to the
City. Replacement product shall meet all requirements of the solicitation and resulting agreement.
25. Contract Execution
The successful proposer shall execute the City's contract and provide all required documentation, insurance certificates, certifications, and other required information within the timeframe established by the City.
Failure to execute the agreement or provide required documentation may result in the City proceeding with another proposer in accordance with applicable law and City policy.
26. No Guarantee of Award
Issuance of this Request for Proposals does not obligate the City to award a contract or reimburse any proposer for costs incurred in preparing or submitting a proposal.
The City reserves the right to cancel the solicitation at any time prior to contract execution when determined to be in the best interest of the City and as permitted by applicable law.
27. Required Proposal Attachments and Forms
Proposers shall complete and submit all required forms and documents identified in this Request for
Proposals. The following documents are included as part of the solicitation and shall be reviewed and completed as applicable:
• See attached Bid/Proposal Form for required pricing and proposal information.
• See attached Reference Form for required vendor references and past experience.
• See attached Insurance Requirements for the City's required insurance coverage.
• See attached Conflict of Interest Questionnaire and disclosure requirements.
• See Texas Ethics Commission Form 1295 requirements, if applicable to the resulting contract.
• See attached Ferric Sulfate (50%) Specification Sheet for required product specifications.
• See Evaluation Criteria and Scoring Methodology for the City's evaluation and award process.
• See Vendor Submission Checklist for a list of required proposal documents and submissions.
• See all other forms, certifications, terms, and conditions included in this solicitation.
Proposers are responsible for reviewing all documents included in the solicitation and submitting all required information by the proposal deadline. Failure to submit required documentation may result in the proposal being considered non-responsive.
2.4. Vendor Submission Checklist
☐ Completed and signed Proposal Form
☐ Product Specifications for proposed Ferric Sulfate (50%)
☐ Current Safety Data Sheet (SDS)
☐ Current Certificate of Analysis (COA)
☐ Documentation confirming compliance with the City’s Ferric Sulfate (50%) Specification Sheet
☐ Three (3) References for current or recent customers receiving ferric sulfate or similar treatment chemicals
☐ Description of the vendor’s ability to maintain a reliable supply throughout the contract term
☐ Completed and signed required City forms
☐ Acknowledgment of all issued addenda
☐ Proof of required insurance or confirmation of ability to meet the City’s insurance requirements
☐ Completed W-9
3. Evaluation Criteria
N o
Evaluation Criteria Sco rin g
Me tho d
W eig ht
(Po int s)
Cost / Price – 50 points
Cost will account for 50% of the total evaluation score.
The City will evaluate the proposed unit price per gallon based on the estimated annual quantities identified in the solicitation. The proposer’s pricing shall include all costs associated with furnishing and delivering ferric sulfate to the City’s designated facilities, including transportation, delivery, fuel surcharges, handling, unloading, and other applicable costs.
The cost score will be calculated using the following formula:
Cost Score = (Lowest Responsive Proposal Price ÷ Proposer’s Price) × 50
The proposer submitting the lowest responsive total evaluated price will receive the full 50 points. Other proposers will receive a proportionally lower score based on the formula above.
For evaluation purposes, the City may calculate the total evaluated cost using the estimated quantities identified in the solicitation. These quantities are estimates for evaluation purposes only and do not constitute a guaranteed purchase quantity.
0-
Poi nts
(50 of
Tot al)
Product Quality and Compliance with Specifications – 20 Points
Product quality and compliance will account for 20% of the total evaluation score.
The City will evaluate the proposer’s ability to provide ferric sulfate that meets or exceeds the requirements identified in the solicitation and the attached Ferric Sulfate (50%) Specification Sheet.
Evaluators will assign a score from 0 to 20 points based on the following scale:
Score Evaluation
18–20 Excellent – Product fully meets or exceeds specifications and demonstrates strong quality controls, documentation, certifications, and consistency.
15–17 Very Good – Product meets all requirements with strong supporting documentation and quality controls.
11–14 Good – Product meets the requirements with adequate documentation and quality controls.
6–10 Fair – Product generally meets requirements but has limited documentation, certifications, or demonstrated quality controls.
1–5 Poor – Significant concerns regarding product quality, specifications, documentation, or compliance.
0 Does not meet the required specifications or requirements.
The City may consider product specifications, applicable certifications, Certificates of Analysis (COA), Safety Data
Sheets (SDS), quality-control procedures, product consistency, and other technical information submitted with the proposal.
Poi nts
Bas ed
(20 of
References and/or Past Experience – 10 Points
References and past experience will account for 10% of the total evaluation score.
The City will evaluate the proposer’s demonstrated experience providing ferric sulfate or similar water and wastewater treatment chemicals to municipalities, governmental entities, or other comparable treatment facilities.
Proposers shall provide a minimum of three (3) references for current or recent customers for whom the proposer has provided ferric sulfate or similar water and wastewater treatment chemicals. References should include the customer’s name, contact person, telephone number, email address, services or products provided, and the approximate duration of the relationship.
The City may contact the references provided to verify the proposer’s performance, including product quality, reliability of supply, delivery performance, responsiveness, customer service, and ability to resolve issues.
Evaluators will assign a score from 0 to 10 points based on the following scale:
Score Evaluation
9–10 Excellent – Extensive relevant experience with strong references demonstrating consistently successful performance, reliable delivery, quality products, and excellent customer service.
7–8 Very Good – Significant relevant experience with positive references and a demonstrated history of reliable performance.
5–6 Good – Adequate relevant experience with satisfactory references and acceptable performance history.
3–4 Fair – Limited relevant experience and/or references indicating some performance concerns or limited experience with similar customers.
1–2 Poor – Minimal relevant experience, insufficient references, or references indicating significant performance concerns.
0 No relevant experience or failure to provide the required references.
The City may consider both the information provided by the proposer and information obtained through reference checks when assigning points. The City may also consider the proposer’s past performance on previous contracts with the City of Granbury, if applicable.
Poi nts
Bas ed
(10 of
Delivery Capabilities and Reliability – 10 Points
Delivery capabilities and reliability will account for 10% of the total evaluation score.
The City will evaluate the proposer’s ability to provide reliable, timely, and consistent delivery of ferric sulfate to the City’s designated treatment facilities.
Evaluators will assign a score from 0 to 10 points based on the following scale:
Score Evaluation
9–10 Excellent – Demonstrates exceptional delivery capabilities, reliable supply chain, strong transportation resources, and effective emergency delivery capabilities.
7–8 Very Good – Demonstrates strong delivery capabilities and reliable supply with adequate transportation resources.
5–6 Good – Demonstrates adequate delivery capabilities and resources to meet normal City requirements.
3–4 Fair – Limited delivery resources, geographic coverage, or emergency delivery capabilities.
1–2 Poor – Significant concerns regarding delivery reliability or ability to meet City requirements.
0 Unable to demonstrate the ability to meet the City’s delivery requirements.
The City may consider normal delivery schedules, emergency delivery capabilities, product availability, transportation resources, geographic service area, delivery history, and the proposer’s plan for preventing supply interruptions.
Poi nts
Bas ed
(10 of
Proposal Responsiveness and Customer Service – 10 Points
Proposal responsiveness and customer service will account for 10% of the total evaluation score.
The City will evaluate the overall completeness and responsiveness of the proposal and the proposer’s ability to provide effective communication, customer service, technical support, and issue resolution throughout the contract term.
Evaluators will assign a score from 0 to 10 points based on the following scale:
Score Evaluation
9–10 Excellent – Proposal is complete, highly responsive, demonstrates a strong understanding of City requirements, and provides excellent customer service and support.
7–8 Very Good – Proposal is complete and responsive with strong customer service and support capabilities.
5–6 Good – Proposal adequately addresses requirements and demonstrates acceptable customer service capabilities.
3–4 Fair – Proposal has some deficiencies, omissions, or concerns regarding responsiveness or customer service.
1–2 Poor – Proposal is substantially incomplete or demonstrates significant concerns regarding responsiveness or customer service.
0 Proposal fails to adequately address the solicitation requirements.
The City may consider completeness of the proposal, understanding of the scope of work, communication practices, responsiveness to City staff, technical support, problem-resolution procedures, required documentation, and overall quality of the submitted proposal.
Poi nts
Bas ed
(10 of
| 1. Introduction |
| 1.1. Summary |
| 1.2. Background |
| 1.3. Contact Information |
| 1.4. Timeline |
| 2. Scope of Work |
| 2.1. Advertisement to Bid |
| 2.2. Scope of Work |
| 2.3. Special Instructions to Proposers |
| 2.4. Vendor Submission Checklist |
3. Evaluation Criteria
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