Feith Business LogicQ SOURCES SOUGHTpdf.pdf

Subject: Sources Sought Notice – Procurement of vendors with the capability to operate and sustain Feith Business LogicQ.

Agency: Defense Commissary Agency (DeCA)

Response Deadline: July 11, 2025 NAICS Code: 541519 (Other Computer Related Services)

Description: The Defense Commissary Agency (DeCA) is conducting market research to identify potential sources capable of providing the sustainment and maintenance of its current Commercial-Off-The Shelf (COTs) Enterprise Records Management solution. The Agency currently utilizes Feith, Business LogiQ as the main provider to provide records management capabilities, which serves as a workflow between the commissaries worldwide and the centralized accounting departments at the Headquarters level as a unified repository for management of Agency records. Feith is compliant with the Department of Defense, National Archives and Records Administration (NARA), and DeCA’s records management requirements.

This notice is issued solely for information and planning purposes and does not constitute a solicitation or commitment by the government.

The Defense Commissary Agency (DeCA) operates 235 military commissaries worldwide, encompassing approximately 3,000 checkout lanes including self-checkouts. This figure includes 177 stores in the continental United States (CONUS), including Alaska and Hawaii, and 58 stores in 12 locations outside CONUS (OCONUS). Commissaries serve approximately 12 million authorized patrons, including active-duty military, military reserve, National Guard, military retirees, and several other categories.

Requirements: Interested vendors must demonstrate their ability to provide the following:

1. The capability to operate and sustain Feith Business LogiciQ for DeCA’s Records Management requirements.

2. Keep the current solution operational and compliant with emerging records management requirements.

3. The proposed solution/capability shall include the following characteristics:

a. Maintenance services of the existing DRIMS solution, to include, at a minimum:

i. Maintenance of existing Feith applications (e.g., electronic file cabinet, task management, e-mail management)

ii. Annual licenses and software updates for Feith as they become available

iii. Unlimited support request submissions

iv. Customer service portal access

v. Service packs and product patch releases

vi. Access to tech articles, discussion forums, and webinars

vii. 24/7 support and response times based on request criticality

1. Critical support requests – 1 hour

2. Serious/Medium support requests – 2 hours

3. Normal non/emergent support requests – 4 hours

viii. Automated software update notifications

ix. Ability to support updated records management lifecycle processes and procedures in accordance with NARA, 36 C.F.R Subchapter B and DoD standards

4. In addition to addressing the technical and functional characteristics previously listed, responses should include:

a. Company Profile

i. Business name, address and point of contact

ii. CAGE code and DUNS

iii. Company size associated with NAICS code 541519 (Other Computer

Related Services)

b. Core Competencies

i. Proficiency in utilizing and managing records management software and tools for managing electronic records to include email

ii. Specialized experience in managing workflows and Task Management

iii. Understanding of Metadata standards as applicable to Records

Management

iv. Any relevant facility security clearances or certifications necessary to work with Government agencies to include RMF compliance

v. Skill and experience with records retention and complex disposition practices

vi. Experience in maintaining COOP

Submission Instructions: Responses must be submitted via email to nancy.davis@deca.mil no later than Friday, July 11, 2025 @ 3:00 p.m. EST.

mailto:nancy.davis@deca.mil