Amendment 2.pdf

PDF 98 KB Posted

Attached to
Request for Information for FDA Contact Center Optimization
Solicitation number
FDA-RFI-2026-131159
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About this file

This document is an Amendment 2 to a Request for Information (RFI) issued by the Food and Drug Administration (FDA) for a Contact Center Optimization project, with RFI number FDA-RFI-2026-131587. The amendment serves two primary purposes: 1) to provide responses to questions previously received from potential respondents, and 2) to update the RFI response due date to Monday, November 10, 2025, at 5:00 PM Eastern Time. The amendment was issued on 10/31/2025 and extends the original submission deadline, giving potential vendors additional time to prepare and submit their responses to the FDA's RFI.

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Other files

File Type Posted
Amendment 3.pdf PDF
Final Responses to RFI Questions (version 1).xlsx XLSX spreadsheet
Amendment 1.pdf PDF
Contact Center Optimization RFI with attachment.pdf PDF

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Text version

Food and Drug Administration

RFI for FDA Contact Center Optimization

RFI no. FDA-RFI- 2026-131587

Amendment 2 10/31/2025

Amendment 2

The purposes of Amendment 2 are the following:

1) To provide responses to the questions that FDA received.

2) To update RFI response due date to Monday, November 10, 2025, at 5:00 PM Eastern Time.

End of Amendment 2

File details come from the government source that posted it. Updated .