Amendment 1.pdf

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Attached to
Request for Information for FDA Contact Center Optimization
Solicitation number
FDA-RFI-2026-131159
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About this file

This document is Amendment 1 to a Request for Information (RFI) issued by the Food and Drug Administration (FDA) for Contact Center Optimization, with RFI number FDA-RFI-2026-131587, dated 10/22/2025. The amendment makes two key modifications to the original RFI: 1) the RFI response due date is extended until further notice, and 2) the Industry Day/Follow-up time is now to be determined (TBD). No specific details about the contact center optimization requirements, scope of work, or technical specifications are provided in this amendment document.

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Other files

File Type Posted
Amendment 3.pdf PDF
Amendment 2.pdf PDF
Final Responses to RFI Questions (version 1).xlsx XLSX spreadsheet
Contact Center Optimization RFI with attachment.pdf PDF

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Text version

Food and Drug Administration RFI for FDA Contact Center Optimization

RFI no. FDA-RFI- 2026-131587 Amendment 1

10/22/2025

Amendment 1

The purposes of Amendment 1 are the followings:

1) RFI response due date is now extended until further notice.

2) Industry Day/Follow-up time is now to be determined (TBD).

End of Amendment 1

File details come from the government source that posted it. Updated .