ChipCheck Performance Work Statement (PWS).pdf

Performance Work Statement

(PWS)

For

ChipCHECK

Prepared: 26 October 23

Prepared By:

AFLCMC/LPS

AFLCMC/LPSZC

3001 Staff Drive

Tinker AFB, OK 73145

NSN 6650-01-655-6490

PN B179820

Table of Contents

1.0 Description of Services/General Information

1.1 Scope of work

1.1.1 Purpose

1.1.2 Background

1.1.3 Period of Performance

1.2 Work Requirements

1.2.1 Telephone/E-mail Support

1.2.2 Repair Strategy

1.2.3 Repair of Items

1.3 Software

1.3.1 Contractor Induced Software Issues

1.3.2 Software Library

1.4 Over and Above

1.4.1 Work Not Covered

1.4.2 Demonstration

1.4.3 Replacement components

1.5 End Item Markings

1.5.1 Packaging of Units Requiring Shipment

1.5.2 Shipments

1.6 General Requirements

1.6.1 Procuring Contract Officer’s (PCO) Authority

1.6.2 Contracting Officer’s Representative (COR)

1.6.3 Contractor Employees

1.6.4 Contractor Point of Contact

1.7 Technical

1.7.1 Non-Personal Services

1.7.2 Repair Delays

1.7.3 Quality of CDRL/Reports

1.7.4 Quality of Repair

1.7.5 Inspection of Services

1.7.6 Condemnation Candidates/ End Items Beyond Economical Repair

1.7.7 Warranty

1.7.8 Qualifications

1.7.9 Technical Order Maintenance

1.7.10 Shipment Delays

1.8 Security/Safety Requirements

1.8.1 Security Regulations

1.8.2 Operations Security (OPSEC)

1.8.3 Security Clearance

1.8.4 Access to Government Facility or Military Installation

1.8.5 Contractor Compliance

1.8.6 Mishap Notification/Investigation

1.8.7 Environmental Management System (EMS)

1.9 Reporting Requirements

1.9.1 Status Report

1.9.2 Contractor Manpower Reporting

1.9.3 Corrective Action Plan

1.9.4 Quality Management

1.9.5 Counterfeit Parts

1.9.6 Program Administration, Meetings

2.0 Service Summary

2.1 Performance Objectives and Thresholds

2.1.1 Performance Measurements

2.1.2 Service Summary (SS) Requirements

2.1.3 Surveillance Methods

2.1.4 Contractor Performance Evaluation

3.0 Government Property

3.1 Contractor and Government Furnished Property

3.1.1 Requirements

Appendix A – Applicable Documents

USAF Technical Orders

Military Specifications, Standards, Handbooks, and Government Standards

Industry Publications

Forms

Air Force Manuals and Instructions

1.0 Description of Services/General Information

1.1 Scope of work

1.1.1 Purpose

1.1.1.1 The purpose of this Performance Work Statement (PWS) is to define the repair and service support requirements for the ChipCHECK Laser Induced Breakdown Spectroscopy (LIBS) unit for the United States Air Force. It is expected that all USAF ChipCHECK users will have this service support through this Joint Oil Analysis Program (JOAP) contract initiative. The extended service/repair support shall provide for the repair and/or replacement of ChipCHECK units exhibiting defects in materials and workmanship, subject to the exclusions specified elsewhere in this PWS.

1.1.2 Background

1.1.2.1 ChipCHECK is used to analyze magnetic chips retrieved from the magnetic chip detectors (MCDs) of the F110, F118-101 and F100 engines. The ChipCHECK qualitatively and quantitatively analyzes metal chips. ChipCHECK has a robust library of material it detects including, steel and stainless steel alloys, silver, tungsten carbide, chromium and nickel plate.

Specifically, the ChipCHECK is approved by the United States Air Force to look for the presence and amount of M50 steel and M50 NiL steel bearing material in the chip samples taken from the MCDs. Presence of either material is an indication of a bearing failure.

1.1.3 Period of Performance

1.1.3.1 Period of Performance shall be for one basic year with four one-year options.

1.2 Work Requirements

For purposes of the PWS the service week shall be defined as Monday through Friday, 0800- 1700 Central Standard Time, excluding US Federal holidays and planned facility shutdown days, unless stated otherwise.

1.2.1 Telephone/E-mail Support

1.2.1.1 Contractor shall provide telephone support 24 hours a day, 7 days a week or 5 standard weekly business days (M-F), depending on the service plan chosen by the JOAP Office. The contractor is expected to provide minimum interim solution during the initial telephone conversation with a 100% solution within 2 service or business days. Contractor shall also provide email support available for utilization by partner bases, expected to provide return communication within 2 service or business days.

1.2.2 Repair Strategy

1.2.2.1 Partner bases shall contact the service provider for support by telephone or e-mail. The service provider shall troubleshoot the issue by correspondence and determine if the unit is a candidate for online repair. The determination for online repair shall be made within 2 service days (24/7) or 2 business days (M-F) of the initial call/e-mail depending on the service plan chosen by the JOAP Program Office. Responsive two-way communication is required for this 2-service day determination. The contractor will not be held accountable if the partner base does not respond within two service days (24/7) or 2 business days (M-F). When it is determined that a ChipCHECK in the field requires a GasTops repair & return service, the JOAP Program Manager shall be contacted to submit authorization for services prior to equipment being shipped to the freight forwarder. Shipping expenses to GasTops facility shall be covered by the base with tracking to both the freight forwarder and from the freight forwarder to GasTops. GasTops shall be responsible for shipments with insurance from their facilities back to the partner base’s freight forwarder.

Unless otherwise instructed, the package to be shipped shall include:

If a unit requires repair over $75K, then an itemized repair cost and data list shall be sent to the JOAP Program Manager. If the partner base elects repairs over $75K, an Over and Above CLIN Delivery Order (DO) will be required for all costs over $75K. If partner base elects not pay the Over and Above repair charges, the partner base will determine disposal in place, retention of limited components, return full unit to country via the freight forwarder, clear unit memory of data and the requirement to return data to country. Condemned units can be replaced via the procurement contract. During the repair process, all components shall be inspected for serviceability. Shipment tracking information to the freight forwarder shall be given to the JOAP Program Manager.

Description Part Number/NSN Quantity

ChipCHECK Unit GH-200010/6650-01-665-6490 1

Unit Power Cable Varies by region 1

Sample Tray GH-200011 6

Standardization Standard GH-200003 2

Calibration Standard GH-200004 2

GoalZero Yeti Battery Generator w/ Power Cord Varies by region 1

ChipCHECK Operator’s Manual GH-200016 1

Transport Case GH-200008 1

1.2.3 Repair of Items

1.2.3.1 The Contractor shall repair the ChipCHECK unit to a fully operational status. The repair work encompasses the disassembly, cleaning, inspection, maintenance, reassembly, troubleshooting, and testing/finishing actions required to return the items to a serviceable condition. The Contractor shall replace any component parts that do not meet specified inspection requirements or any part where there is doubt as to its six-month serviceability or longevity, at the Contractor’s expense. This includes any part requiring replacement due to catastrophic failure, fatigue failure, or normal deterioration (not customer induced causes).

Repairs will be performed at the Contractor’s facility to allow the Contractor to comply with laser safety precautions, such as the use of a laser safe room, whenever ChipCHECK is disassembled for repair. An Over and Above CLIN, if authorized, will be used for any charges over $75K.

1.3 Software

Air Force Induced Software Issues. Software issues that occur when changes or updates are made to the AF network are not the responsibility of the contractor. However, the Government may require Contractor support to resolve the software issue and return functionality of the unit on the AF network. Support may involve telephone conversations with the Government or travel to a Government location to help resolve the issue.

1.3.1 Contractor Induced Software Issues

1.3.1.1 The Contractor shall maintain and update the software for the ChipCHECK in order to keep the unit in optimal functioning condition. Major Contractor induced software problems, which are problems that cause the unit not to perform its function of accurately analyzing and generating reports that identify the metals in chip samples, shall be worked promptly by the Contractor to reduce the impact of equipment down time. The Contractor shall resolve major software issues in a time not to exceed 10 service days from the day the Contractor was notified of the major problem. If the major issue cannot be resolved after 10 service days, the JOAP Program Manager and Procuring Contracting Officer (PCO) shall be notified and provided the Contractor’s Corrective Action Plan [CDRL 008] and expected time to resolve the software issue. Minor software issues are issues that do not directly impact the functionality of the equipment and shall be corrected with the Contractor’s annual software updates.

1.3.2 Software Library

1.3.2.1 The Contractor shall make additions to the ChipCHECK software library up to 5 times a contract year or as required by the F110/F118-101 mission (directed by the USAF F110/F118- 101 Engineering Team). Any non-F110/F118-101 mission additions to the software library will be considered an Over and Above workload.

1.4 Over and Above

1.4.1 Work Not Covered

1.4.1.1 Over and Above will be considered for non-F110 software changes or for work not covered by the line items for the basic work under the contract but within the general scope of the contract. Identification of missing part(s) must be revealed within 5 service days after induction for repair and reported to the PCO in the form of a Supply Discrepancy Report using SF 364 [CDRL A007]. The Contractor also shall obtain approval from the PCO prior to performing Over and Above workload. Any required travel with Over and Above shall be accomplished IAW the Joint Travel Regulation (JTR).

1.4.2 Demonstration

1.4.2.1 Demonstration provided by the Contractor can be negotiated if required but will be considered Over and Above CLIN charge.

1.4.3 Replacement components

1.4.3.1 ChipCHECK replacement parts are available over the five year contract period as needed through separate CLIN DOs.

ChipCHECK Replacement Parts

Item Part Number

Calibration Standard GH-200004

Standardization Standard GH-200003

Sample Tray GH-200011

Operator's Manual GH-200016

Containment Window GH-200057

Power Station GH-200013

Transport Case GH-200008

Fuse GH-200058

Sample Tray Caddy GH-200059

1.4.3.2 ChipCHECK power cables to be available over the five year contract period as needed through separate CLIN DOs.

ChipCHECK Power Cables

Item Part Number

ChipCHECK Power Cable (US) GH-200005

ChipCHECK Power Cable (EU) GH-200061

ChipCHECK Power Cable (UK) GH-200062

ChipCHECK Power Cable (CH) GH-200063

ChipCHECK Power Cable (AU) GH-200064

ChipCHECK Power Cable (CN) GH-200065

1.4.3.3 ChipCHECK commercially available supplies to be available over the five year contract period as needed through separate CLIN DOs.

Commercially Available

Item Part Number

Alcohol Bottle GH-200015

Kim Wipes GH-200014

1.4.3.4 ChipCHECK provisioned supplies to be available over the five year contract period as needed through separate CLIN DOs.

Provisioned

Item Part Number NSN

Patches (bx of 100) B184387 6650-01-685-1742

1.5 End Item Markings

1.5.1 Packaging of Units Requiring Shipment

1.5.1.1 Units shipped in support of this contract shall be marked, packaged and shipped in accordance with MIL-STD-129, Department of Defense Standard Practice Military Marking for

Shipment and Storage. The Contractor shall comply with preservation, packaging, and packing instruction as specified in the basic contract and/or on the AFMC Form 158 (Packaging Requirements).

1.5.2 Shipments

1.5.2.1 Shipments under this contract shall be by Commercial Bill of Lading (CBL) by the fastest traceable means to the country freight forwarder (return shipments only).

1.5.2.2 All tracking numbers for shipments shall be provided to the JOAP Program Manager.

1.5.2.3 The Contractor shall comply with the Transportation Data on the DD Form 1653 and Transportation Appropriations Form when returning partner base property.

1.5.2.4 The Contractor shall reimburse the partner base for shipping costs for items returned to the Contractor for correction of quality deficiencies.

1.5.2.5 Discrepancies incident to shipment include misidentified items, variations in quantity, non-requisitioned items, lost or damaged parcel post, and items in dubious condition. These discrepancies shall be reported and resolved using the SF 364 Supply Discrepancy Form [CDRL A007]. Transportation discrepancies and item transaction discrepancies shall be coordinated with the PCO and COR within 2 service days upon discovery.

1.5.2.6 Misdirected shipments of partner base property shall be reported by written notification to the PCO within 2 service days. The PCO will issue disposition instructions for the misdirected items.

1.6 General Requirements

1.6.1 Procuring Contract Officer’s (PCO) Authority

1.6.1.1 The PCO is the only person authorized to approve changes to the requirements in this

PWS. In the event the Contractor implements any changes at the direction of someone other than the PCO, the change will be considered unauthorized.

1.6.2 Contracting Officer’s Representative (COR)

1.6.2.1 The Government will appoint, in writing, a COR to monitor the contract performance to ensure services are received and performed in a satisfactory manner. The COR will evaluate the Contractor’s performance IAW the Service Summary (Section 2) and the Quality Assurance Surveillance Plan (QASP) to ensure acceptable quality levels of the performance standard are met.

1.6.3 Contractor Employees

1.6.3.1 Contractor employee shall identify themselves as Contractor personnel by introducing themselves or being introduced as Contractor personnel and displaying distinguishing badges or other visible identification for meetings with government personnel. In addition, Contractor personnel shall appropriately identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence with the Government.

1.6.4 Contractor Point of Contact

1.6.4.1 The Contractor shall identify to the Government and maintain a single point of contact (Program Manager) for all matters under this contract. The Contractor’s Program Manager shall receive notification of repair requirements and any other pertinent information as required.

The Contractor shall also ensure that all program management personnel assigned to the program shall be available, as required, to meet program objectives.

1.7 Technical

1.7.1 Non-Personal Services

1.7.1.1 The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform service/repair support for ChipCHECK as defined in this PWS except for those items specified as government furnished property and services. The Government will not control, direct, or supervise Contractor employees during the performance of this contract.

Contractor employees performing services under this order shall be controlled, directed, and always supervised by management personnel of the Contactor. Contractor management personnel shall ensure that employees properly comply with the performance work standards outlined in this PWS. Contractor employees shall perform their duties independent of and without the need for supervision by any Government official. The tasked duties and responsibilities set forth in the Contract may not be interpreted or implemented in any manner that results in the Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government (DCMA) will have access to the facility and will perform the inspection and acceptance of the completed work.

1.7.2 Repair Delays

1.7.2.1 Repair Delays

1.7.2.1 If for any reason the Contractor is unable to complete unit repairs within 10 service days of receipt at the Contractor’s facility, the Contractor shall immediately notify the JOAP Program

Manager and PCO and provide the reason why repair cannot be completed in specified time period and give an estimated date of when repair of identified items will be completed.

1.7.3 Quality of CDRL/Reports

1.7.3.1 There shall be no more than one rejection of any deliverable report per quarter of the contract. The Government will reject a deliverable if one or more technical errors, or two or more minor errors are found within the deliverable. A technical error is defined as the format not being in accordance with the CDRL or the content not being accurate and complete in accordance with the CDRL, PWS or contract. A minor error is exemplified by a typographical error, or a grammatical error, etc. The rejected deliverable shall be corrected and resubmitted within ten business days of notification of Government rejection.

1.7.3.2 CDRL deliverables shall be submitted via electronic means. There shall be no more than one late submission of deliverables per quarter of the contract. The Contractor shall notify the Government if the delivery of any data/document deliverable will not meet the scheduled delivery date and negotiate a revised delivery date. The data/document shall be delivered by the revised delivery date acceptable to the Government or the deliverable shall be considered late a second time.

1.7.4 Quality of Repair

1.7.4.1 ChipCHECK units shall be repaired in accordance with best commercial practices.

Inspection and calibration of repaired units shall be accomplished by the Contractor. The Contractor shall provide all materials required to accomplish repair, inspection, testing, and calibration.

1.7.4.2 There shall be no more than one Product Quality Deficiency Reports (PQDRs) and/or Quality Deficiency Reports (QDRs) per contract year. When a Deficiency Report (PQDR) SF-368 [CDRL A007] is received for an end item repaired under the terms of this contract, the Contractor shall comply with the Contracting Officer’s directions. Guidance is provided in Technical Order (TO) 0035D-54, USAF Deficiency Reporting, Investigation, and Resolution.

1.7.5 Inspection of Services

1.7.5.1 In accordance with the Inspection of Supply/Services Clause(s) identified in the contract/order, the Government reserves the right to inspect Contractor performance at any time.

1.7.6 Condemnation Candidates/ End Items Beyond Economical Repair

1.7.6.1 Beyond Economical Repair (BER) items are end items in which the repair cost will exceed $75K of the total ChipCHECK unit. Upon determination of BER, the Contractor shall prepare and furnish to the JOAP Program Manager an itemized work request with costs in accordance with the Contractors approved procedure. The Contractor shall report BER candidates to the PCO within 10 calendar days of discovery.

1.7.6.2 The Contractor shall not condemn reparable or recoverable items without prior approval of the PCO and JOAP Program Manager. The Contractor shall ensure non-repairable items are demilitarized, disposed of according to the Contractor-developed, Government-approved property procedures and partner base data is processed as directed by the JOAP Program Manager.

1.7.7 Warranty

1.7.7.1 Rework of repairs shall take place at the expense of the Contractor. The Contractor shall warranty parts and labor on repairs for no less than 180 days. Warranty shall begin when the end item has been picked-up by the carrier at the Contractor’s facility for shipment to country.

1.7.8 Qualifications

1.7.8.1 Contractor/subcontractor personnel shall meet, at a minimum, the qualifications for repair identified in the PWS.

1.7.9 Technical Order Maintenance

1.7.9.1 The Technical Order (TO) for ChipCHECK operation will be the Contractor’s commercial manual. Commercial manuals shall be maintained via Contractor’s internal quality system and the government shall be notified when the manual is revised.

1.7.10 Shipment Delays

If for any reason the contractor is unable to send a fully operational unit to the field once notified that the unit for repair has been shipped from the field location, the contractor shall immediately notify the Program Manager and PCO and provide the reason why the unit can’t be shipped and an estimated date of when the item will be shipped.

1.8 Security/Safety Requirements

1.8.1 Security Regulations

1.8.1.1 The Contractor shall ensure personnel, information, system, property, facility and, if applicable, international security requirements are met. The Contractor shall ensure Contractor/subcontractor personnel who perform work at a partner base facility comply with the security requirements of the facility. The Contractor shall comply with all applicable security regulations and clauses listed in the contract.

1.8.2 Operations Security (OPSEC)

1.8.2.1 The purpose of OPSEC is to reduce the vulnerability of partner base missions to adversary collection and exploitation of critical information. The Contractor shall comply with DoDD 5205.02E and DoD Manual 5205.02-M to protect partner base interests. The Contractor shall ensure Contractor personnel who perform work on a partner base facility comply with the OPSEC procedures of the facility.

1.8.3 Security Clearance

1.8.3.1 It is not expected Contractor/subcontractor personnel will require security clearances for proper accomplishment of contract/order requirements. Contractor/subcontractor personnel shall not be authorized access to classified information and/or Controlled Unclassified Information (CUI) and classified items nor be permitted to work on classified projects and/or programs without an appropriate security clearance and a need-to-know.

1.8.4 Access to Government Facility or Military Installation

1.8.4.1 The Contractor shall ensure Contractor/subcontractor personnel who require access to a partner base facility or military installation comply with the security requirements of the facility or installation.

1.8.5 Contractor Compliance

1.8.5.1 The Contractor shall comply with Government Safety and Health regulations including, Public Law 91-596 as amended by Public Law 101-552 [Occupational Safety and Health Act of 1970 (OSHA)] and DoDD 4715.1E, Environment, Safety, and Occupational Health (ESOH).

1.8.6 Mishap Notification/Investigation

1.8.6.1 The Contractor shall report mishaps including damage to partner base property;

occupational illness to partner base military or civilian personnel; injury to on- or off-duty partner base military personnel; injury to on-duty partner base civilian personnel; and damage to public or private property or injury or illness to non-partner base personnel caused by partner base operations. The Contractor shall ensure the JOAP Program Manager, Safety Office and the PCO are notified of mishaps. The Contractor shall cooperate with Government safety investigations. [CDRL A005] Accident/Incident Reports and Notifications of Mishaps shall be reported within 2 service days of the occurrence and shall at a minimum, contain the following information: a) Contract number, name and title of person(s) reporting.

b) Date, time, and exact location of accident/incident

c) Brief narrative of accident/incident including events leading to accident/incident

d) Cause of accident/incident if known

e) Estimated cost of accident/incident to include material and labor to repair or replace items damaged or lost if known

f) Nomenclature of equipment and personnel involved in accident/incident

g) Corrective actions taken or proposed

h) Any other pertinent information useful to understand, resolve or prevent the accident/incident

1.8.7 Environmental Management System (EMS)

1.8.7.1 The Contractor/subcontractor personnel who perform work at any Government facility shall comply with the EMS requirements established by the facility. Contractor/subcontractor personnel may be required to complete EMS training prior to beginning work at a Government facility.

1.9 Reporting Requirements

CDRL DID Title PWS Reference Delivery Schedule

A001 DI-ILSS-80835 Commercially Reworked End Items, Monthly Status Report

1.9.1.1 Monthly

A002 DI-MGMT-80442 Report of Receipts, Inventory, Adjustments, and Shipments of Government Property

1.9.1.1 As Required

A003 DI-MISC-81832 Counterfeit Prevention Plan 1.9.5.1 90 days ARO

A004 DI-ADMIN-81249

Meeting Agenda 1.9.6.1 As Required

A005 DI-SAFT-81563 Accident/Incident Report (mishap)

1.8.6.1 As Required

A006 DI-TMSS-81818 Technical Manual Validation Plan

1.7.10.1 Yearly

A007 DI-QCIC-81794 Quality Assurance Plan

1.4.1.1, 1.7.4.2, 1.9.4.1

At Proposal/30 days after updates

A008 DI-MGMT-80501 Contractor’s Corrective Action Plan

1.4.1.1, 1.9.3.1 As Required

Table 1-9: Reporting Requirements

1.9.1 Status Report

1.9.1.1 A report, in the Contractor’s format, shall report all requests for assistance to include:

date of the request, time of the request, the person(s) making the request, the email and/or phone number of the person(s) making the request, location of the unit/person, the serial number of the unit that is the subject of the request, a description of the question or problem, how the Contractor responded to the request (resolved over the phone, unit shipped to Contractor), the noun and part number of any parts used, a description of the resolution (including any inspections, tests or calibrations and their respective results), the date and time spent on the repair and the serial number of the unit sent back to the field. Reports shall be provided monthly [CDRL A001] Weekly reports shall be sent to track the movement of partner base property. Weekly reports shall only be sent when partner base property has moved locations during that week. Weekly reports shall include date equipment was moved, serial number of all moved equipment, equipment’s starting location, equipment’s new location, and current inventory of partner base property at the Contractor’s facility. Weekly reports shall be sent by COB on Fridays [CDRL A002].

1.9.2 Contractor Manpower Reporting

1.9.2.1 In accordance with 10 United States Code 2330a, the Contractor shall provide an annual count of Contractor/subcontractor personnel performing work for each fiscal year if the DoD is the requiring activity and if the acquisition is in excess of $3,000,000.00. The Contractor shall report all Contractor labor hours, including subcontractor labor hours, required for performance of the services provided under the contract in the Enterprise-wide Contractor Manpower Reporting Application (eCMRA). Reporting shall be conducted for each fiscal year, which extends October 1 through September 30. While inputs may be made any time during the fiscal year, all data shall be reported no later than October 31 of the following fiscal year.

The Contractor shall establish a record for the contract/order in eCMRA no later than 30 calendar days after contract/order award. The Contractor shall enter Order Data, Contact Data and Location Data. Data for Air Force service requirements must be input at the Air Force CMRA link. Additional information and user manuals for government personnel and Contractors are available in the Army CMRA link at https://www.ecmra.mil.

1.9.3 Corrective Action Plan

1.9.3.1 The Contractor shall develop and provide a Corrective Action Plan (CAR) regarding breached or anticipated to be breached contractual requirements. The CAR shall be delivered to the PCO within 5 days of the incident. [CDRL A008]. The CAR shall include a root cause analysis and corrective/prevention plan for all contractual breaches.

1.9.4 Quality Management

1.9.4.1 The Contractor shall establish, document and maintain a quality and safety assurance program for their repair services as a means of ensuring that the end item conforms to specified requirements. This shall be documented in a Quality Management Plan (QMP). The Contractor shall develop and implement procedures to identify, prevent, correct, and ensure non-recurrence of quality escapes (Quality Escapes including safety incidents and equipment damage, faulty repairs/components). The Contractor shall provide a copy of the QMP with proposal and within 30 days as updates occur [CDRL A007]. The QMP Shall be in accordance with the contract requirements. The Contractor shall notify the Government PCO and COR within two business days of discovering a quality escape.

1.9.5 Counterfeit Parts

1.9.5.1 The Contractor shall establish and maintain a counterfeit electronic part detection and avoidance system to mitigate the risk of counterfeit electronic parts being installed in end items or otherwise entering the USAF/DoD inventory. [CDRL A003]

1.9.6 Program Administration, Meetings

1.9.6.1 The Contractor shall support meetings and conferences (e.g., teleconferences, Program Management Reviews (PMR), Technical Interchange Meetings (TIM), etc.) with the Government. [CDRL A004].

2.0 Service Summary

2.1 Performance Objectives and Thresholds

2.1.1 Performance Measurements

2.1.1.1 Contractor performance shall be measured and assessed, using the Performance Requirements listed in Table 2-1. The Contractor service requirements are summarized into performance requirements that relate directly to the mission essential items. The performance threshold requirements describe the minimum acceptable levels of service for each requirement. In the event the performance requirement is not met, the Contractor shall be given time after notification to correct the unacceptable performance, if such correction is possible. The Contractor shall immediately take corrective action in accordance with the performance threshold(s). In cases where the Contractor fails to implement corrective action, the PCO will take appropriate measures.

2.1.2 Service Summary (SS) Requirements

2.1.2.1 The Contractor shall ensure the performance and threshold requirements are achieved as identified in Table 2-1.

2.1.3 Surveillance Methods

2.1.3.1 The JOAP Program Manager, PCO, and COR shall exercise surveillance over the performance requirements. The absence of any contract requirement from the Service Summary shall not detract from this enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Contractor shall support the JOAP Program Manager, PCO and COR surveillance methods as identified below:

a. Periodic Inspection of Process or Output

b. Random Sampling of Recurring Service Output

c. 100 Percent Inspection of Output

d. Customer Observation or Complaint

2.1.3.2 The Government shall use the methods contained in the Quality Assurance Surveillance Plan (QASP) to evaluate the Contractor’s performance for the listed program objectives. The JOAP Program Manager, PCO, and/or COR shall monitor Contractor performance to determine if it meets the contract thresholds as set forth in the performance measures and this PWS.

Performance Requirements PWS Para Performance Threshold

Requirements

SS-1 Quality or CDRL/Report 1.7.4.1 There shall be no more than one rejection of any deliverable per quarter. There shall be no more than one late submission of deliverables per quarter. The rejected deliverable shall be corrected and resubmitted.

SS-2 Software 1.3 Contractor induced software issues shall be resolved in 10 service days, or a revised delivery data shall be negotiated that is acceptable to the Government. Contractor shall review/update software annually.

Contractor shall work with Government to resolve AF network operating issues.

SS-3 Repair Schedule 1.7.3.1 Repairs shall be completed within 10 service days of receipt. If for any reason the Contractor is unable to complete within 10 service days of receipt, the Contractor shall immediately notify the JOAP Program Manager and PCO and provide the reason why repair cannot be completed and give an estimated date of when repair of identified items will be completed.

SS-4 Quality of Repair 1.7.4

Assets shall be repaired in accordance with best commercial practices and returned 100% serviceable with no more than one PQDR or QDR per year.

SS-5 Request for Assistance 1.2.1.1 Contractor shall respond to telephone/email requests for assistance within 2 service days of request between the hours of 0800-1700 CST.

Performance Requirements PWS Para Performance Threshold

Requirements

SS-6 Shipment of Assets 1.5.2, 1.7.2 Once notified that unit has been shipped, ship unit by the fastest traceable means to partner base freight forwarder and provide tracking data to JOAP Program Manager.

SS-7 Status Reports 1.9.1.1 Status Reports shall be provided monthly, with weekly updates to track location of units when partner base owned property has been received or returned to the freight forwarder during that week.

Table 2-1: Service Summary

2.1.4 Contractor Performance Evaluation

2.1.4.1 The government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

2.1.4.2 The Contractor shall understand that the evaluation of performance will occur when the JOAP Program Manager evaluates the service of the Contractor to determine whether or not it meets the performance measures of the contract.

2.1.4.3 The Contractor's failure to meet the requirements listed in the service summary shall result in the possibility of an unsatisfactory or marginal rating on the Contractor Performance Assessment Review (CPAR).

3.0 Government Property

3.1 Contractor and Government Furnished Property

3.1.1 Requirements

3.1.1.1 The Contractor shall furnish all material, support equipment, tools, test equipment, and services except as listed below. The partner base shall furnish the units to be repaired.

Repaired units will be immediately returned shipped via Contractor commercial carrier to the partner base’s freight forwarder at the Contractor’s expense. The partner bases are responsible for shipments both from/to the freight forwarder, out of USA tracking and custom clearances.

3.1.1.2 The Contractor shall comply with preservation, packaging, and packing instruction as specified in the PWS or on the AFMC Form 158 (Packaging Requirements) and MIL-STD-129.

3.1.1.3 The Contractor shall comply with the Transportation Data on the DD Form 1653 and Transportation Appropriations Form when returning government property.

3.1.1.4 The Contractor shall store partner base owned units in a secure and environmentally protected location. Partner base mission data will be protected and restricted to personnel required for the contractor’s repair process.

Appendix A – Applicable Documents

USAF Technical Orders

TO NUMBER DATE TITLE

00-5-1, Chapters 1-3

On-line version is considered most up-to-date

AF Technical Order System https://www.tinker.af.mil/Portals/106/Documents/Techn ical%20Orders/AFD%20030419%2000-5-1_locked.pdf

The contractor is obligated, under the terms of this contract, to periodically conduct an internet search to ascertain the latest versions of the specified documents.

The most recent version should be selected from either the Tinker or Robins technical sites.

33D7-10-8364-1 On-line version is considered most up-to-date

AF Technical Order System https://www.tinker.af.mil/Resources/Technical-Orders/

Contractor shall explicitly request the most up-to-date published USAF version of the document designated as 33D7-10-8364-1.

00-35D-54

Chapters 1-4

On-line version is considered most up-to-date

USAF Material Deficiency Reporting and Investigating System https://www.tinker.af.mil/Portals/106/Documents/Techn ical%20Orders/AFD-082216-00-35D-54.pdf

00-25-260 On-line version is considered most up-to-date

Asset Marking and Tracking Item Unique Identification (IUID) Marking Procedures https://www.robins.af.mil/Portals/59/documents/technic alorders/00-25-260.pdf

Military Specifications, Standards, Handbooks, and Government Standards

NUMBER DATE TITLE

MIL-STD-129R 18 Feb 14 Military Marking for Shipment and Storage

MIL-STD-130N 16 Nov 12 Identification Marking of U.S. Military Property https://www.tinker.af.mil/Portals/106/Documents/Technical%20Orders/AFD%20030419%2000-5-1_locked.pdf https://www.tinker.af.mil/Portals/106/Documents/Technical%20Orders/AFD%20030419%2000-5-1_locked.pdf https://www.tinker.af.mil/Resources/Technical-Orders/ https://www.tinker.af.mil/Portals/106/Documents/Technical%20Orders/AFD-082216-00-35D-54.pdf https://www.tinker.af.mil/Portals/106/Documents/Technical%20Orders/AFD-082216-00-35D-54.pdf https://www.robins.af.mil/Portals/59/documents/technicalorders/00-25-260.pdf https://www.robins.af.mil/Portals/59/documents/technicalorders/00-25-260.pdf

Industry Publications

NUMBER DATE TITLE

ISO 9001:2008 Jul 2009 Quality Systems – Model for Quality Assurance in Productivity, Installation, and Servicing

Forms

FORM NUMBER DATE FORM TITLE

SF 364 Feb 1980 Report of Discrepancy (ROD)

SF 368 May 2011 Product Quality Deficiency Report (PQDR)

AFMC 158 Apr 2015 Packaging Requirements

AFMC 807 Apr 2008 Recommended Quality Assurance Provisions and Special Inspection Requirements

DD1653 Apr 1999 Transportation Data for Solicitations

Other Publications for Information Purposes Only

Note: These publications are for information purposes only.

Air Force Manuals and Instructions

NUMBERS DATE TITLE

AFI23-101

On- line version is considered most up-to-date

Air Force Material Management https://static.e-publishing.af.mil/production/1/af_a4/publication/afi23-101/afi23- 101.pdf https://static.e-publishing.af.mil/production/1/af_a4/publication/afi23-101/afi23-101.pdf https://static.e-publishing.af.mil/production/1/af_a4/publication/afi23-101/afi23-101.pdf https://static.e-publishing.af.mil/production/1/af_a4/publication/afi23-101/afi23-101.pdf

DoDD 4715.1E

On- line version is considered most up-to-date

Environmental, Safety, and Occupational Health https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodd /47151ep.pdf?ver=2019-12-30-141505-590

DoDD 5205.02

On- line version is considered most up-to-date

DoD Operations Security (OPSEC) Program Manual https://www.esd.whs.mil/portals/54/documents/dd/issuances/dod m/520502m.pdf https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodd/47151ep.pdf?ver=2019-12-30-141505-590 https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodd/47151ep.pdf?ver=2019-12-30-141505-590 https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodm/520502m.pdf https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodm/520502m.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/520502m.pdf