SOW_-_Attachment_E_-_FCC_Services_Center_Supported_Software.pdf
PDF 28 KB Posted
- Attached to
- FCC Auction Bidding System Replacement Federal contract opportunity
- Solicitation number
- FCC13R0006
- Issued by
- Federal Communications Commission
About this file
FCC ISAS - Statement of Work - Attachment E
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Amendment_4_-_Questions_and_Answers.pdf | ||
| SF_30_-_Amendment_4_-_Dated_12.11.2013.pdf | ||
| SF_30_-_Amendment_3_-_Dated_12.5.2013.pdf | ||
| Amendment_3_-_Revised_Solicitation.pdf | ||
| Amendment_3_-_SF_30_Block_14_Continued.pdf | ||
| Amendment_1_-_Q A_for_RFP_FCC13R0006.pdf | ||
| FCC_-_ISAS_-_Solicitation.pdf | ||
| SOW_-_Attachment_A_-_Public_Notice_(Attachments_A-_G).pdf | ||
| SOW_-_Attachment_B_-_IT_Security_References.pdf | ||
| Attachment__-_Pricing_Instruction.pdf | ||
| FCC_-_ISAS_-_Addendum_to_FAR_52_212-1doc.pdf | ||
| SOW_-_Attachment_D_-_FCC_Hardware_Inventory.pdf | ||
| FCC_-_ISAS_Proposal_Submission_Instruction.pdf | ||
| SOW_-_Attachment_C_-_Data_Elements.pdf | ||
| FCC_-_ISAS_-_Rights_in_Data_Addendum.pdf | ||
| Attachment_-_FCC_ISAS_Statement_of_Work.pdf | ||
| Attachment_-_FCC_ISAS_PP_Questionnair.pdf |
Show all 17
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Text version
ISAS
Service Center Supported Software
Terms
Full Support: Phone, email, onsite file conversion, formatting, troubleshooting, and training
Limited: Best effort based on time and available resources. Some applications not supported by the Service Desk are escalated to another group, usually these are network applications created and supported by other groups within the FCC.
Desktop and Network Applications supported by the following Remedy groups:
WDC Service Desk
Desktop Support
Desktop Hardware
Desktop Applications (Microsoft-based computers)
Name Notes
Microsoft Windows XP (Base image)
Full support for Windows XP Accessories and features except for windows scripting languages (WSH, DOS Batch, PowerShell). Full support is also provided for utilities that are a part of the baseline image for that particular piece of hardware, workstation or laptop model.
For example:
Apple Quicktime Real Player Roxio Creator Classic WinZip Adobe Acrobat Professional Adobe Reader Symantec Endpoint Protection (Anti-Virus)
Microsoft Active Directory
Authentication and account issues Network Printing Network File System Network Scanning
Microsoft Office Professional Edition 2003
Full Support
Excel Outlook Publisher PowerPoint Word Microsoft Office Compatibility Pack for Office
Microsoft Office 2003 Remove Hidden Data Tool
Limited
Access 2003 Visio Professional 2003 Microsoft Project Professional 2002 VBA Scripting
Internet Browsers Full Support
Microsoft Internet Explorer 7 Mozilla Firefox
Limited Support
All other browsers
Web Conferencing Software WebEx (Web Conferencing) Bridgit (Desktop sharing)
Desktop Applications (MAC OS based computers)
Name Notes
MAC-OS X Tier 1 support for small numbers of Apple/Mac computers including the following components:
All MAC business-related native/bundled MAC OS X (Leopard 10.5x to Lion 10.7x)
All Supported FCC tested and provided applications (Adobe products, Symantec AV, McAfee Endpoint Encryption for MAC, Office 2011 for MAC, etc)
Microsoft Office Professional Edition 2011 for MAC
Full Support
Excel 2011 Outlook 2011 PowerPoint 2011 Word 2011
Internet Browsers Full Support
Safari Mozilla Firefox Chrome
Network Applications
Support is provided for Network Applications through information gathering, documenting the symptoms, and then escalating the case to the appropriate support team.
Other
File conversions from PDF format to Microsoft Excel or Word.
Service Desk Tools
Tool Name Description
SMS Remote Tools Remote control of user's computer upon agreement of remote user to grant access
Sysinternals Suite of tools for troubleshooting and diagnosing issues on a remote computer
PSTools Suite of command line tools for executing commands remotely, listing processes and services, and remotely configuring, stopping, starting services or processes.
RSA Authentication Manager Remote Mode
Used for managing RSA SecurID tokens and user accounts
Safe Boot Administration Tools Used to activate and unlock SafeBoot accounts
Active Directory Users and Computers
One of the Windows Administrative Tools used to view directory information for users and computers across domains.
Can be used to reset passwords.
SMS Reports http://p2psms01/SMSReporting_WCS/ - Used to gather information about software installations and machine activities and who logs in on those machines.
HP Web Jetadmin Used by Desktop Hardware to monitor HP network printers and local printers
Xerox Centreware Used by Desktop Hardware to monitor and report on Xerox network printers
ABBYY PDF Transformer Used to convert PDF files to Word or Excel documents
WPDC Converter Convert WordPerfect files to Microsoft Word file format
Corel Office Suite File conversion
DEFINITY Site Administration Application
Administering Centrex phone voice mail passwords
CD Recovery Toolbox Recovering data of damaged CD and DVD ROMS
PDF-XChange 3rd Party PDF editing software
Cisco Unified Contact Center Express 5.0
Agent software for Cisco ACD phone system
Cisco CRS Historical Reports Run ACD reports
Cisco Supervisor Desktop Monitor and manage incoming calls to Service Center
BMC Remedy User Call logging and tracking system for Service Center cases
| Terms |
| Desktop and Network Applications supported by the following Remedy groups: |
| Desktop Applications (Microsoft-based computers) |
| Desktop Applications (MAC OS based computers) |
| Network Applications |
| Other |
| Service Desk Tools |
File details come from the government source that posted it. Updated .