FC0001749 PORFP for DOIT-Software-LogicMonitor.docx

DOCX document 3 MB Posted

Attached to
FC0001749 LogicMonitor monitoring system purchase
Solicitation number
BPM055250
Issued by
Maryland

About this file

This Purchase Order Request for Proposal (PORFP) document is issued by the Maryland Department of Information Technology for the procurement of LogicMonitor monitoring system software and related services. The PORFP, numbered FC0001749, was issued on February 5, 2026, with a proposal due date of February 16, 2026, at 2:00 PM EDT. The place of performance is located at 100 Community Place, Crownsville, MD 21032. The scope of work encompasses three functional areas: COTS software licensing, installation and training services, and manufacturer software maintenance. The software products requested include Enterprise Package Local Collector Devices (1,500 licenses), LM Cloud IaaS Cloud Monitoring (25 licenses), LM Cloud PaaS Cloud Monitoring (100 licenses), LM Inspector Monthly Retention (340 GB billing), ServiceNow Service Graph Connector (1 unit), LM Uptime (700 licenses), and Premier Support (1 unit). Installation and training services include LogicMonitor QuickStart Plus (10-week engagement), LM Logs Quickstart (4-week engagement), ServiceNow CMDB Integration (12-week engagement), and a one-time incentive closing discount. Questions regarding the solicitation must be submitted by February 12, 2026, at 2:00 PM EDT to Procurement Officer Cherise Edmonds at cherise.edmonds@maryland.gov.

This secondary competition is limited exclusively to Master Contractors currently awarded under the Commercial Off-the-Shelf Software (COTS 2012) contract, numbered 060B2490021, and eligible Master Contractors may submit a Letter of Authorization (LOA) with their bid for consideration. The evaluation criteria is based solely on lowest price. Special requirements mandate that bidders provide new and unused software, submit the estimated ship date and lead time for each item, ensure pricing validity for at least 90 days after the due date, demonstrate authorization as a LogicMonitor reseller, include manufacturer MSRP screenshots, and provide all software licensing agreements, end-user license agreements (EULAs), enterprise license agreements, and acceptable use policies. Installation and Training Services may not be purchased alone and may not exceed 49 percent of the total PORFP value. Invoicing must be submitted electronically to doitfiscal.invoiceservice@maryland.gov, with one-time pricing items billed within 30 days of acceptance and annual pricing items billed on the first-year anniversary and subsequent anniversaries.

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Section 1 –General Information

PORFP Number:

(eMMA BPM Number) Fc0001749

PORFP Type:

(Select one category from the drop-down list)

Functional Area/s (FA) for this PORFP:

☒ FA I – COTS Software ☒ FA II – Installation and Training Services ☐ FA III – Manufacturer's Software Maintenance

Note: FA II may not be purchased alone and may not exceed 49% of the PORFP value.

Manufacturer Name

(Enter one manufacturer only per PORFP) LogicMonitor

Designated Small Business Reserve?(SBR):

(Select "Yes" or "No" from the drop-down list) No

PORFP Issue Date:

mm/dd/yyyy

2/5/2026
PROPOSAL DUE

DATE AND TIME:

2/16/2026 2pm

Place of Performance:
100 Community Place Crownsville MD 21032

Special Instructions:

LIMITED TO MASTER CONTRACTORS

Only Master Contractors that are awarded a contract under the Commercial Off-the-Shelf Software (COTS 2012), 060B2490021, are eligible to submit a bid in response to this secondary competition Purchase Order Request for Proposal (PORFP). A current Master Contractor under the named contract may submit an LOA with their bid to be considered for the award.

BID SUBMISSION INSTRUCTIONS

Purchase Order Request for Proposal (PORFP) responses will only be accepted through the State's eMaryland Marketplace Advantage (eMMA) e-Procurement system.

Instructions on how to submit proposals electronically can be found at, under Vendor Instruction: https://mdprocurement.freshdesk.com/support/solutions

Questions Due (Closing) Date and Time:

2/12/2026 at 2:00 PM EDT Questions must be submitted in writing with the subject line, "Question for PORFP # FC0001749" They must be submitted via e-mail to the Procurement Officer cherise.edmonds@maryland.gov no later than the date and time specified.

SPECIAL REQUIREMENTS

1. The Department reserves the right to purchase more or less than the specified quantity to the extent limited by funding. Charges that are multiple years shall be provided at a per-year price.

2. Purchase new and unused software.

3. The Master Contractor shall not impose a restocking fee if an item is returned due to damage or incorrect product shipped.

4. The Master Contractor must provide the estimated ship date/lead time for each item listed in the PORFP.

5. Please allow for pricing provided in response to this PORFP to be valid for at least 90 days after the set due date above.

6. The Master Contractor must be an authorized reseller for LogicMonitor. The state reserves the right to request a Letter of Authorization (LOA) from the Manufacturer or Distributor.

7. The Master Contractor must include a screenshot of the Manufacturer's Suggested Retail Price (MSRP) with the bid.

8. Vendors who unilaterally substitute parts and quantities without prior written approval from the Procurement Officer will have their bids deemed non-responsive and ineligible for award.

9. Bids must be received by the due date and time listed in the solicitation. Bids that are not received by the due date and time will not be accepted.

10. A "No Bid" form must be completed and submitted by the bid due date and time if your firm elects not to bid.

11. Master Contractors must ensure that the proposed COTS software is virus free.

12. Master Contractors shall furnish all agreements and terms and conditions the Master Contractor expects the State to sign or to be subject to in connection with or in order to use the products or to be provided under this PORFP. This includes physical copies of all agreements referenced and incorporated in primary documents, including but not limited to any software licensing agreement for any software proposed to be licensed to the State (e.g., EULA, Enterprise License Agreements, Professional Service agreement, Master Agreement) and any Acceptable Use Policy (AUP). The State is not bound to an agreement or any terms and conditions not provided in a Master Contractor’s Proposal and no action of the State, including but not limited to the use of any such software, shall be deemed to constitute acceptance of any such agreements or terms and conditions and any such agreement, terms or conditions are void ab initio and unenforceable against the State.

13. Software-as-a-Service (SaaS) Products and contracts are subject to the Additional Terms and Conditions specified in Attachment Y - Data Use Agreement.

Security Requirements (if applicable):

Invoicing Instructions:

Submit all invoices electronically to doitfiscal.invoiceservice@maryland.gov

An invoice not satisfying the requirements of a Proper Invoice (as defined at COMAR 21.06.09.01 and .02) cannot be processed for payment. To be considered a Proper Invoice, invoices must include the following information without error:

1) Contractor name and address;

2) Remittance address;

3) Federal taxpayer identification (FEIN) number, social security number, as appropriate;

4) Invoice period (i.e., the time period during which services covered by invoice were performed);

5) Invoice date;

6) Invoice number;

7) State-assigned Contract number;

8) State-assigned (Blanket) Purchase Order number(s);

9) Goods or services provided;

10) Amount due; and

11) Any additional documentation required by regulation or the Contract.

For items of work for which there is one-time pricing, those items shall be billed within 30 days of acceptance.

For items of work for which there is annual pricing, items shall be billed annually. The first year's invoice shall be billed within 30 days of contract start. Each additional year shall be billed on the anniversary of the first year's invoice.

Section 2 – Agency Point of Contact (POC) Information

Agency / Division Name:
Department of Information Technology
Agency POC Name:
Cherise Edmonds
Agency POC Phone Number:
410-697-9672
Agency POC E-mail Address:
Cheirse.edmonds@maryland.gov
Agency POC Fax:
Agency POC Mailing Address:
100 Community Place Crownsville MD 21032

Section 3 – Delivery Address / Work Site POC Information (if different from above)

Agency On-site Contact Name:
Ramesh Manian

Mike Price

Agency On-site Phone Number:
301-237-1680

443-223-7050

Agency On-site E-mail Address:
ramesh.manian@maryland.gov

Mike.Price@Maryland.goV

Agency On-site Fax:
Agency On-site Address:
100 Community Place Crownsville MD 21032

Section 4 – Scope of Work

FA I – COTS Software (Provide product specifications below. If some or all specifications are unknown, Master Contractors may propose products based on a detailed description in the Business Need / Required Functionality field*)

*Business Need / Required Functionality
Replace Legacy ScienceLogic solution with LogicMonitor

Product Name

Product Description Version Release

Quantity of Licenses
Due Date

mm/dd/yyyy

1. Enterprise Package
Local Collector Devices
1500

LM Cloud IaaS

Cloud Monitoring IaaS

LM Cloud PaaS
Cloud Monitoring PaaS
LM Inspector Monthly Retention
LM Inspector billed per GB
ServiceNow Service Graph Connector
Bi-Directional integration with ServiceNow CMDB using Service Graph Connector
LM Uptime
LM Uptime - Verify that websites or servers are up and working
Premier Support
LogicMonitor Premier Support

FA II – Installation and Training Services (Provide a detailed description of required services and deliverables)

Installation / Training Services

Deliverables

Start Date mm/dd/yyyy

End Date mm/dd/yyyy

1. LogicMonitor QuickStart Plus
10 week guided in-region Professional Services implementation assistance

engagement

2. PS - LM Logs Quickstart

4 week Initial setup and guidance for LM Inspector
3. PS - ServiceNow CMDB Integration
12 week guided ServiceNow CMDB Integration; PS guidance with configuration of

CMDB or Service Graph Connector SGC integration

4. One-Time Incentive
Closing incentive discount

FA III - Manufacturer's Software Warranty / Maintenance (Provide a detailed description of warranty / maintenance requirements and deliverables)

Warranty / Maintenance Requirements

Deliverables

Start Date mm/dd/yyyy

End Date mm/dd/yyyy

Section 5 – Evaluation Criteria

1. Lowest Price

2.

3.

Basis for Award Recommendation The agency Point of Contact listed in Section 2 will recommend the award to a responsive and responsible Master Contractor that provides the most advantageous offer considering the price and evaluation factors above. The agency Point of Contact will initiate and deliver a PO to the selected Master Contractor.

All awards from this PORFP shall comply with the requirements of COMAR 21.05.13.06.

Purchase Order Request for Proposals (PORFP) COTS Software Master Contract

Purchase Order Request for Proposals (PORFP) COTS Software Master Contract

Revised 090624

NO BID NOTICE/VENDOR FEEDBACK FORM

To help us improve the quality of State solicitations and to make our procurement process more responsive and business-friendly, please provide comments and suggestions regarding this solicitation. Please return your comments with your response. If you have chosen not to respond to this solicitation, please e-mail or fax this completed form to the attention of the Agency Point of Contact listed in Section 2.

Title: Commercial Off-the-Shelf Software 2012 (COTS 2012) Solicitation No: 060B2490021

PORFP:

1. If you have chosen not to respond to this solicitation, please indicate the reason(s) below:

· Other commitments preclude our participation at this time.

· The subject of the solicitation is not something we ordinarily provide.

· We are inexperienced in the work/commodities required.

· Specifications are unclear, too restrictive, etc. (Explain in REMARKS section)

· The scope of work is beyond our present capacity.

· Doing business with the State is simply too complicated. (Explain in REMARKS section)

· We cannot be competitive. (Explain in REMARKS section)

· The time allotted for the completion of the Bid is insufficient.

· Prior State of Maryland contract experience was unprofitable or otherwise unsatisfactory. (Explain in REMARKS section)

· Other: _________________________________________________________

2. If you have submitted a response to this solicitation, but wish to offer suggestions or express concerns, please use the REMARKS section below.

REMARKS: _________________________________________________________________

Offeror Name: ________________________________ Date: _______________________

Contact Person: _________________________________ Phone (____) _____ - ________

Address: _________________________________________________________________

E-mail Address:____________________________________________________________

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