FAS ACD Gateway Server limited_sources_J_and_A 2024_Redacted.pdf

Limited Sources Justification and Approval (J&A)

CONTROLLED UNCLASSIFIED INFORMATION

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I. Contracting Activity.

The Field Assistance Service (FAS) Program Management Office has a requirement for our Automated Call Distribution (ACD) phone Gateway Server (router) to replace an existing device that is no longer Joint Interoperability Test, Evaluation, Certification (JTIC) nor Air Force Approved Product List (APL) approved, as well as at End of Life (EoL).

II. Nature and/or description of the action being processed.

Purchase of a CISCO Catalyst 8300 Router (Gateway Server) for use with the FAS ACD phone system.

III. Description of supplies/services required to meet agency needs.

CISCO Catalyst 8300 Router:

Product Information Authentication Method RADIUS, Secure Shell (SSH) Capacity Access Control Entries (ACEs) per system (IPv4): 72000, ACL: 4000, Firewall sessions: 512000, IPv4 routes: 1600000, IPv6 routes: 1500000, Maximum overlay tunnels: 6000, NAT sessions: 1200000, Queues: 16000, Virtual Routing and Forwarding (VRF) entries: 4000 Device Type Internal power supply Installed Devices/Modules Packaged Quantity Service Activation No VoIP Protocols

SRTP

Bridge & Router IPv4 forwarding throughput (1400-byte packet size): 19.7 Gbps, VPN throughput (1400 B IPSec): 15 Gbps, VPN throughput (IMIX IPSec): 5 Gbps

IV. Identification of the justification/rationale for limiting sources and demonstration of the contractor's unique qualifications to provide the required supply/service.

The FAS currently utilizes the Genisys PureConnect ACD phone system, but has awarded a contract to upgrade to the T- Metrics system. Our existing Gateway server is compatible with both systems, but as stated above, at End of Life (EoL) and no longer approved to be on the Air Force Network (AFNet). The replacement device is also compatible with both phone systems, is JTIC approved, on the APL, and available via government schedule Vendors.

Without replacement of the existing device, the FAS will no longer be able to field ~ per year helpdesk calls in support of ~80 AF/DoD combat related software systems. The replacement must meet AF/DoD technical, network, and security requirements for the existing systems and framework, including Joint Interoperability Test, Evaluation, and Certification (JTIC) and Air Force Approved Product List (APL) approval. The identified CISCO Catalyst 8300 Router meets those requirements.

V. Determination by the ordering activity Contracting Officer that the order represents the best value consistent with

FAR 8.404(d).

Limited Sources Justification and Approval (J&A)

CONTROLLED UNCLASSIFIED INFORMATION

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VI. Description of the market research conducted and the results, or explain why market research was not conducted.

The CISCO Catalyst 8300 routers are used on a daily basis for facilitating IP and data traffic securely in cloud and on premise solutions for industry, government, the Air Force, and Department of Defense. They are a commercial off the shelf product available via government vendor contracts.

VII. Other facts supporting the justification.

VIII. Actions the agency may take to remove or overcome any barriers that led to the restricted consideration before any subsequent acquisition for the supplies or services.

It is AFLCMC/GBKA's policy to seek fair opportunity whenever possible. This request, however, is for a specialized Brand Name Cisco Catalyst 8300 Gateway Series Router Server to meet specific DoD/AF network and cyber technical and security requirements in relation to the FAS telephony automated call distribution capability. The use of brand name is reserved as the last remaining option and is pursued only after all other avenues are explored, considered, and deemed inadequate. As soon as future technology improvements and / or JTIC and Air Force Approved Products present a viable, cost-effective alternative solution, the Air Force will work towards a competitive solution.

IX. Certification by the Contracting Officer.

As evidenced by my signature above, I have determined this document to be both accurate and complete to the best of my knowledge and belief.

X. Certification by the technical/requirements personnel.

As evidenced by my (our) signature(s) above, I (we) certify that any supporting data contained herein, which is my (our) responsibility, is both accurate and complete.