FAQ.pdf
PDF 74 KB Posted
- Attached to
- NEC Phone System
- Solicitation number
- BPM043111
- Issued by
- Worcester County, Maryland
About this file
The document provided is a FAQ (Frequently Asked Questions) related to a PORFP (Purchase Order Request for Proposal) for a VoIP phone system issued by the Maryland State Police (MSP). The PORFP is limited to PBX IV Master Contractors and requires the winning vendor to provide a full turn-key system, including delivery, installation, testing, and post-cutover support for a new phone system for the new Berlin Barracks location in Worcester County, Maryland. The vendor must be able to confirm proper operation of the CCIS VoIP network between the 26 MSP locations and provide onsite support for 2 days after cutover, with the option to adjust this if needed. The vendor must also provide a list of trained technicians and their locations to meet the requirements for responding to catastrophic issues.
Regarding pricing, the PORFP does not specify any standard service level agreements or response time requirements, as these are to be included by the vendor along with the manufacturer warranty. The vendor will also be responsible for verifying proper operation of the VoIP network and may need to visit sites to troubleshoot any issues. The new phone system is for a new building, and the vendor is not responsible for removing any existing equipment.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Attachment A-FA II Equip Maint Def Rev_2.pdf | ||
| No bid form to vendors.pdf | ||
| MSP BPO W00B4600030 Berlin New_V2.pdf | ||
| Spec Sheet.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Can MSP please confirm that this procurement is limited to only PBX IV Master Contractors?
Correct, only PBX IV Master Contractors are able to win this procurement
Can MSP please confirm if this PORFP requires vendors to provide a full turn-key system or will MSP staff be performing tasks like placing/testing phones -vs. having the winning vendor to perform these type tasks?
PORFP requires delivery to the site and full installation and testing to include peripheral equipment, paging system.
Can MSP please confirm if the post cutover support, the follow-on support during the 30-day acceptance period and 2-year manufacturer warranty will be needed to be performed on-site by an NEC certified technician or can this support be provided remotely?
Post cut support on the PORFP calls for 2 days of onsite support which must be met by the winning vendor. If after installation it is determined that 2 days is not needed by the requester of the PORFP, this may be adjusted if all parties are in agreement.
Can MSP please provide the SLA’s for the 30-day acceptance and 2-year warranty period?
Does MSP require vendors to respond to system acceptance or warranty issues within a specified time-frame (4,6 or 8 hr response time)?
Does MSP require support 24/7/365 or Monday-Friday 8-5?
Yes. An additional attachment was not provided in PORFP as under PBX IV contract there is no standard coverage spelled out. This coverage is to be included in tandem with the manufacturer warranty for the standard warranty time period. Vendor is expected to provide a list of employees trained to program and service NEC SV phone systems, their approximate location and confirm the ability to respond to catastrophic issues per PORFP and attachment requirements.
The FA III - Time and Material Labor section of the PORFP states the winning vendor will need to set-up calling over the MSP WAN to and from the twenty-six (26) MSP locations.
Vendor must be familiar with internal network CCIS VoIP programming to update 6 digit calling between 26 sites as stated.
Can MSP please confirm if it is the winning vendor’s responsibility to confirm dialing and visit all sites necessary to complete this task?
Winning vendor must confirm that the CCIS VoIP network is working properly between all sites which may require site visits to troubleshoot issues.
Will winning vendor be replacing an existing phone system? If replacing the system, is the current system IP or digital? Will winning be responsible for removal of old equipment and phones?
No, this is a new building.
Do the existing terminals share a cable with the a PC?
N/A
Will new IP phones share cable with PC or have dedicated cable for voice?
Most share except for a couple of wall-mounted phones.
Is the Maryland State Police providing POE to all station terminal ports?
Yes
Will winning vendor be in charge of placing all terminals?
MSP staff assist.
Will the State of Maryland Police provide all patch cables for IP terminals?
Yes
Will winning vendor be permitted to ship the equipment to their office for programming before reshipping to State of Maryland Police?
They deliver to the site at time of installation preprogrammed.
Can phones be shipped to State of Maryland Police separately from other equipment?
Yes
Will remote access be provided to winning vendor after installation?
Currently their engineer has network access for system management needs.
Will the 2 days of post installation help desk support be required to be done onsite?
Depends on needs.
File details come from the government source that posted it. Updated .