FAA Sources Sought_SOW for ATSS Competency Model.pdf

Federal Aviation Administration (FAA) Aviation safety Civil Aerospace Medical Institute (CAMI) Human Factors Research Division/Aerospace Medical Research Division

Formal Market Survey Seeking Interested and Capable Sources to provide Airway Transportation Systems

Specialist (ATSS FV- 2101) Competency Model

General Information:

The Federal Aviation Administration (FAA) Aviation Safety Civil Aerospace Medical Institute (CAMI) Human Factors Research Division, (AAM-500)/Aerospace Medical Research Division (AAM-600) is conducting Sources Sought Market Survey seeking Interested and Capable Parties to provide technical and management support for tasks identified in the draft statement of work (SOW) with timely delivery. Each Contractor responding should:

1. Provide a detailed narrative about itself and its experience/past performance with government competency modeling.

2. Detail its Knowledge and Experience with Competency Modeling and how its experience translates to the requirements in the SOW for the FAA’s Airway Transportation Systems Specialist (ATSS-FV-2101) Competency Model, including, but not limited to, methodology recommendations and data collection.

3. Provide a Rough Order of Magnitude (ROM)/Market Research Quote with detailed cost elements.

4. Include a well-developed milestone schedule dependent on award date TBD. Provide any limiters, questions/ambiguities in the SOW that concern the Contractor and not addressed in the question period.

The results of this market survey will be used to determine acquisition strategy in support of an award. Anticipated award date TBD. The North American Industry Classification System code for this requirement has yet to be determined.

All interested parties are advised that the FAA will not pay for any information or any administrative costs incurred that are associated with any response received from industry in response to this Market Survey/Request for Information. Therefore, any costs associated with Market Survey/Request for Information submissions will be solely at the interested party’s expense.

Response to this Market Survey:

Any information provided under this market survey is for informational purposes only and will not be released. Any proprietary information submitted will be protected if appropriately marked. No evaluation of vendors will occur and vendor participation in any informational session is not a promise of future business with the FAA.

All responses (one response per company) are to be provided on company letterhead. No type font less than 12-point may be used. Responses should include the information cited in 1-5 noted within this announcement. Responses must be received no later than 3:00 P.M, Central Standard Time on Friday, December 3rd, 2021. Questions are encouraged, in writing delivered by email to the Contract Specialist (CS) unless otherwise directed with a cut off no later than 3:00 PM on November 19th, 2021.

The FAA prefers a capability statement to include Business Size, including any SBA socioeconomic designations (SDVOSB, 8(a), etc. Point of Contact with phone number and email and all other submittals, including questions, be submitted electronically to the following email address John.J.Juarez@faa.gov. Please submit in a portable document format (pdf); however, Microsoft Word is acceptable.

This is a market survey only and should not be construed as a contract or a commitment of any kind. The Government shall not be liable for payment of any costs attributed to the preparation and submission of information or proposals to the Contract Specialist.

mailto:John.J.Juarez@faa.gov

Federal Aviation Administration

Civil Aerospace Medical Institute (CAMI)

Aerospace Human Factors Research Division

NAS Human Factors Safety Lab

Statement of Work for

Airway Transportation Systems Specialist (ATSS FV-2101) Competency Model

DRAFT Version 2.0

Table of Contents

1.0 INTRODUCTION AND OVERVIEW

1.1 BACKGROUND

1.2 SCOPE OF WORK

2.0 DELIVERABLES

2.1 TASK LIST

2.2 TASK SCHEDULE

3.0 OTHER CONSIDERATIONS

3.1 CONTRACTOR RESPONSIBILITIES

3.2 RESULTS/REPORTS

3.3 WORK SITE AND HOURS OF WORK

3.4 TRAVEL

3.5 CONTRACTOR PROVIDED PROPERTY AND SERVICES

3.6 GOVERNMENT PROVIDED PROPERTY AND SERVICES

3.7 TECHNICAL INTERCHANGE MEETINGS

4.0 FAA GENERAL REQUIREMENTS

4.1 PHYSICAL SECURITY

4.2 OVERTIME

4.3 OBSERVANCE OF LEGAL HOLIDAYS AND FACILITY CLOSURES

4.4 EMPLOYEE IDENTIFICATION

4.5 GENERAL CONDUCT

4.6 PROGRESS/COMPLIANCE

4.7 QUALITY CONTROL

4.8 QUALITY ASSURANCE

4.9 PERIOD OF PERFORMANCE

4.10 GENERAL TERMS

4.11 DEFINITIONS

1.0 INTRODUCTION AND OVERVIEW

The Civil Aerospace Medical Institute (CAMI) is the medical certification, education, research, and occupational medicine wing of the Office of Aerospace Medicine (AAM) under the Federal Aviation Administration’s (FAA) Office of Aviation Safety (AVS).

CAMI’s Aerospace Human Factors Division performs research that focuses on improving human performance capabilities, evaluating human factors, and optimizing the aviation workforce. This Statement of Work (SOW) supports research being conducted within CAMI’s Aerospace Human Factors Research Division to support the FAA’s Air Traffic Organization (ATO).

CAMI’s Aerospace Human Factors Research Division has been tasked with developing a competency model for the ATO’s Technical Operations’ Airway Transportation Systems Specialist (ATSS FV-2101) job. The intent of this acquisition is to acquire research services in support of the conduct of the ATSS competency modeling effort. Results of these efforts will be used to document the competencies needed at a given job level and inform the ATSS job model and classification standards.

1.1 BACKGROUND

The NAS is composed of over 60,000 pieces of legacy and NextGen systems and equipment.

The FAA’s Technical Operations manages the technical infrastructure of the NAS and employs approximately 5,700 ATSSs to install, maintain, repair, operate, and certify the hardware, software, and equipment that make up this infrastructure. The ATSS job provides a system-wide understanding of the facilities, services, and equipment required for maintaining safe and efficient services in the NAS.

ATSSs complete work across the country at several types of organizations, System Support Centers (SSCs), Service Operation Centers (SOCs), Operations Control Centers (OCCs), Technical Services Operations Group (TSOG), and Operations Engineering Support Group (OESG). In addition to the different work site assignments, the ATSS occupation has five recognized specializations: Automation, Communication, Environmental, Navigation, and Surveillance. The Automation specialty includes maintenance of the systems and displays used by air traffic controllers for monitoring aircraft; the Communication specialty includes maintenance of radio and telecommunication systems for communication between air traffic facilities and between controllers and pilots; the Environmental specialty includes maintenance of the physical facility such as runway lighting systems, backup power systems, as well as heating, ventilation, and air conditioning; the Navigation specialty includes maintenance of systems used for en route navigation and landing/approach guidance; and the Surveillance specialty includes maintenance of air and ground-based radars. ATSS personnel typically specialize in one or more of these specialties or disciplines.

In 2021, Technical Operations released the Technical Operations Strategic Plan: Recharting the Course, which details the strategic focus areas, goals, and initiatives to transform the organization to its desired future state. Several strategic areas, including Technical Operations’ new maintenance philosophy, centralized maintenance activities, and revised staffing models, have implications for the staffing, selection, and training of the ATSS workforce. The ATSS occupation encompasses a diverse array of maintenance activities, and organizational changes present an evolving landscape. As such, there is a need for a comprehensive analysis of the ATSS job that describes the competencies of the 2101 positions at various job levels (F-J band) at SSCs, SOCs, OCCs, TSOGs, and OESGs, including potential competency differences by ATSS specialty/discipline. Additionally, there is a need to document the key drivers of change to the ATSS workforce landscape as identified in the strategic plan and estimate their impact on the ATSS job and competencies.

The Department of Transportation (2014) had competency models developed for all mission-critical occupations. However, since the ATSS job is unique to the FAA, an ATSS-specific competency model was not developed. To maintain consistency with the DOT model and future FAA competency models, the structure/format of the DOT model will serve as the foundation for the ATSS-specific model. The DOT models include core and technical competencies, competency definitions, example work behaviors, behavioral indicators across different levels of proficiency and proficiencies (i.e., Awareness to Expert), and expected proficiency at different job levels.

The ATSS competency model will serve to inform qualification standards for the ATSS job series at the various job levels and validate the current job series model. Additionally, the development of the competency model and identification of key drivers will support the conduct of meaningful gap analyses as anticipated or actual changes to functions occur over time.

1.2 SCOPE OF WORK

The intent of this acquisition is to acquire research services in support of competency model work for the ATSS job. The Contractor must provide support on one or more competency modeling tasks. The Contractor may be tasked with any of the tasks outlined in section 2.2.

Any additional tasks will be provided in follow-on task orders to be agreed upon by the Government and the vendor prior to the start of the work. The Government does not guarantee a certain level of work. The Contractor will be expected to carry out functions autonomously subject to the mutual coordination, agreements, negotiations, approvals, and other constraints as set forth in this SOW and associated documents, including contract clauses.

1.2.1 OBJECTIVES

This section provides a description of the objectives that will be achieved through this research:

a. Develop a competency model for the Airway Transportation Systems Specialist (ATSS FV-2101) F/G/H/I/J-band positions at SSCs, SOCs, OCCs, TSOGs, and OESGs.

b. Document the competency requirements common across 2101 positions as well as the requirements unique to the five (5) ATSS specializations: Automation, Communication, Environmental, Navigation, and Surveillance.

c. Identify drivers of ATSS workforce changes and their impact on the job and competency requirements.

1.2.2 PERSONNEL SUPPORT

It is expected that the Contractor’s research team will have a minimum set of qualifications and that these qualifications are documented in the proposal. The team should have expertise in competency modeling and job analytic strategies and must have demonstrable experience developing job analyses and competency models for aviation occupations or similar technical occupations. The Contractor must provide personnel capable of traveling to field locations for data collection (travel permitting), developing data collection materials (e.g., survey, interview protocols), and analyzing data.

The Contractor must designate a primary Point of Contact who must be responsible for responding to questions and concerns of the Human Factors team and other FAA personnel as appropriate, and provide the name and contact information for this individual. In the event the primary Point of Contact is out of the office or otherwise unavailable, the Contractor must designate in advance an alternate Point of Contact.

The Contractor must provide personnel that display similar capabilities and functions as the positions listed below to meet the qualifications for this contract.

a. Program Manager – Serves as the overall manager and administrator for the contract effort; Serves as the primary point of contact with government program representatives on technical issues; Supervises project operations and the execution, monitoring, and progress reporting of the technical effort; Manages and controls administrative aspects of the project with respect to contract requirements.

b. Project Manager – Acts as a lead and administrator for the assigned tasks; Serves as the point of contact with government program representatives on task issues;

Supervises project operations and the execution, monitoring, and progress reporting of the technical effort; Manages administrative aspects of the project with respect to contract requirements.

c. Research Psychologist (I-O Psychologist; Ph.D.-level) – Acts as a lead and serves as the job analyst/competency model subject matter expert; Develops technical approach, strategies, and methodologies for identifying job information and developing the competency model; Collaborates with FAA Principal Investigator;

Provides oversight of data collection activities conducted by the Contractor.

d. Data Analyst or Statistician – Applies data analysis and statistical techniques to job analytic and competency model data; manages data securely and according to established procedures and best practices; Transfers all data to FAA Principal Investigator at the conclusion of the contract.

2.0 DELIVERABLES

2.1 TASK LIST

a. Task 1: Attend Post-Award Meeting. The Contractor must attend post-award meeting with relevant Government (FAA) personnel, no later than 5 days after the contract award.

The draft milestone schedule provided by Contractor (see Section 2.3) will be finalized at the post-award meeting.

b. Task 2: Hold Kick-off Meeting. The Contractor must prepare a presentation on the proposed management plan to be presented to relevant Government (FAA) personnel and stakeholders in a kick-off briefing. The plan must describe in detail the Contractor’s approach to managing the overall project, including the coordination and execution of tasks. The plan must also specify the approach to executing task requirements, data collection, data analysis, and the sharing of results. All project members must be listed by name and any sub-contractor organizations, if required, must be identified. The purpose of the presentation is to provide a forum for discussing the planned course of action, deliverables, and any methodological or practical concerns regarding the Contractor’s approach. The presentation must be delivered no later than 30 days after contract award.

The Contractor must produce a final management plan based on feedback received from the kick-off briefing.

c. Task 3: Develop Methodology and Data Collection Plan. The Contractor must develop a technical approach and data collection plan for the competency modeling effort. The plan must include the proposed methodology and data collection instruments, sampling source and strategies for the occupation of interest (e.g., location, number, job type), data requirements, and data analysis plan. The plan must be submitted for review and approval to the Government within 3 months of the contract award. All data must be provided by the Contractor to the FAA research team, to include raw data and transformation of any raw data as appropriate into tabular format ready for review and statistical analysis.

d. Task 4: Obtain Approval for Human Subjects Research. The Contractor must obtain the mandatory approvals and permissions to conduct human subjects’ research, including Institutional Review Board (IRB) approval, bargaining unit approval, and training requirements for all Contractor team members to enable human subject’s research. This task must be completed three weeks prior to the first data collection. The FAA research team will support the Contractor in working with the appropriate bargaining unit(s).

Institutional Review Board. The Contractor must develop a study protocol for Institutional Review Board (IRB) approval, and coordinate with the FAA research team in the development and review of this protocol. The FAA will determine whether the institution of the Contractor and/or the FAA must obtain the IRB approval. The Contractor must ensure the protocol meets the requirements specified in this SOW and associated documents. The Contractor must work with CAMI to ensure all documentation, including IRB approval, subject informed consent, and other paperwork, is completed in a timely fashion. Selection of consent type and its contents must be done in compliance with IRB requirements. The Contractor will notify the FAA research team within five (5) business days in the event of an unscheduled change in data collection. The Contractor must be responsible for IRB approval and keeping the IRB agreement active throughout the duration of the study as appropriate. In all cases keeping, an IRB agreement active includes conducting amendments and extensions as needed. If the FAA determines that IRB review will take place by the FAA, the Contractor must provide support as requested by FAA personnel for IRB review, including completing documentation and responses to requests for information. The Contractor must follow the IRB-approved protocol, and will be responsible for obtaining and maintaining informed consent of subjects.

e. Task 5: Conduct In-Process Review (IPR). The Contractor must conduct IPRs virtually and/or at designated Government locations to review work progress and deliverable projections. The Contractor and the FAA must agree upon the number and scheduling of these reviews. The FAA research team will establish a core subject matter expert (SME) group to provide ongoing reviews and approvals during the effort.

The Contractor must provide a written monthly status report describing the work conducted on the contract that month. The report must also include the names of the team members performing work during the performance period, any funds spent on travel, the cost of bought materials, and remaining funds on the contract. Any anticipated technical, resource, or schedule risks (as well as potential mitigations) must be included in the report. The Contractor must deliver the report by the 10th of the month for the month prior.

The FAA research team reserves the right to send a representative to the Contractor’s facility for purposes such as periodic supervision and collaborative discussions, with a minimum of 2 week’s notice. Reasonable accommodation will be made for the Contractor’s schedule, but it is expected that the Contractor will be responsive in a timely manner to questions or requests for collaborative discussions, including virtual and on-site visits. It is anticipated there will be a kick-off meeting post-award, one or more additional collaborative discussions during the IRB review process, and an annual collaborative discussion. Exact frequency and use of on-site vs. virtual venues will depend on the needs that arise during performance of work.

a. Task 6: Review Available Job Information. The Contractor must conduct scientific review of competency and job analysis information, including the DOT (2014) competency model for Electronic Technicians, International Civil Aviation Organization’s competency framework for Air Traffic Safety Electronics Personnel, previous ATSS job analyses, FAA descriptions, training information and/or data from the Department of Labor O*Net website. The Contractor must produce a list of source reviewed in the performance of this task and a draft list of competency statements (e.g., definition, work behaviors). The review must be completed within 3 months of the award date.

b. Task 7: Conduct Familiarization Activities. The Contractor must conduct familiarization visit(s) to no less than two facilities for the respective occupation (i.e., ATC, ATSS, and engineer) to become familiar with the occupation and its activities. All travel must have prior authorization of the COR or Contracting Officer. All travel must be accomplished in accordance with Contract Travel Clause(s) and in accordance with Federal Travel Regulations (FTR). If travel is not possible, the FAA research team will work with the Contractor to identify and support remote activities.

c. Task 8: Develop Initial Task and Competency Lists. The Contractor must collect data, according to the approved methodology plan, to identify the current competencies of the occupation as well as task and technology and equipment (T&E) information to refine the draft statements and develop the comprehensive model. Data collection must include input from a representative set of SMEs, including job incumbents and supervisors.

Representativeness will be determined by the scope of the project and agreed upon by the Contractor and Government. The Contractor must produce a report detailing the task, competency, and T&E resulting from the data collection with SMEs. The resulting competency model must include a competency label, competency definition, and behavioral indicators for each level of proficiency across the appropriate job levels.

d. Task 9: Identify Important and Distinguishing Competencies. The Contractor must conduct data collection to validate the job information lists developed from Task 8 using a different set of SMEs. The Contractor must collect information to identify critical tasks and KSAOs/competencies. Ratings used to identify criticality may include, but are not limited to, importance, required proficiency, difficulty, needed at entry at job level, and/or distinguishing value.

e. Task 10: Identify Changes to Tasks and Competencies. The Contractor may be asked to identify changes in task and competency requirements likely to occur because of near-term changes (e.g., Technical Operations’ strategic plan). To accomplish this task, the Contractor will identify a list of drivers planned in the near-term. Once a list of drivers is identified, the Contractor will collect data from SMEs to determine the impact of drivers on tasks and competencies for that occupation in the near and mid-term.

f. Task 11: Develop Closeout Slides. The Contractor must prepare a briefing for the closeout meeting that summarizes the findings, deliverables, implications, and recommendations from the research. The closeout meeting must occur no later than two weeks prior to the contract end date.

g. Task 12: Create Technical Report and Document Results. The Contractor must produce a final technical report covering in detail all work accomplished under the contract. The draft final technical report must include the technical approach and methodology, the initial and final task and KSA/competency lists, data collection instruments, findings, tables, and figures to sufficiently document the results achieved under the contract. The final report must be submitted no later than two weeks prior to the contract end date.

All work completed under this effort must be conducted in accordance with relevant professional guidelines and principles, such as the Uniform Guidelines on Employee Selection Procedures (29 CFR 1607), Standard for Educational and Psychological Testing (APA, 2000), and Principles for the Validation and Use of Personnel Selection Procedures (SIOP, 2018). The FAA must participate in all decisions that will affect the final product.

2.2 TASK SCHEDULE

This section describes the products and tangible results that are expected from the tasks defined in the previous section (2.2.1 Tasks) and tentative milestone schedule. The Contractor must provide a draft milestone schedule with its proposal based on the contract award date.

TITLE REFERENCE SCHEDULE

Post Award Meeting Para 2.2 a NLT 5 days after contract award

Technical Project Kick-Off meeting

Para 2.2.b No later than (NLT) 30 days after contract award

Methodological Approach and Data Collection Plan

Para 2.2 c NLT 3 months after contract award

Human Subjects Research Approval and Training

Para 2.2 d 3 weeks prior to first data collection

In-Process Reviews (IPRs) Para 2.2 e Monthly reports: By the 10th of each month for the month prior Progress Updates: Number and scheduling as agreed by Contractor and Government

Review Available Job Information

Para 2.2 f NLT 3 months after contract award

Familiarization Activities Para 2.2 g TBD Initial Competency List Para 2.2 h TBD

Full Competency Model Para 2.2 i TBD

Future Task and Competency Changes

Para 2.2 j TBD

Closeout Briefing Para 2.2 k NLT 2 weeks prior to contract end date Technical Report Para 2.2 l NLT 2 week prior to contract end date

3.0 OTHER CONSIDERATIONS

3.1 CONTRACTOR RESPONSIBILITIES

The Contractor must maintain responsibility for sample and data security, including proper protections for personally identifiable information collected and maintained by the Contractor. The Contractor must be responsible for subject safety, including the protection of the rights and welfare of human subjects. The Contractor must produce de-identified subject codes, and maintain the master key associating de-identified subject codes with the individual subject. This key and all subject records with privacy information must be maintained by the Contractor in a manner compliant with local and federal regulations and code such as 45 CFR part 46 particularly the Common Rule (https://www.hhs.gov/ohrp/regulations-and-policy/regulations/common-rule/index.html;

https://www.hhs.gov/ohrp/regulations-and-policy/regulations/45-cfr-46/index.html) and the DOT duplication 49 CFR 11, HIPAA (https://www.hhs.gov/hipaa/index.html) as applicable, and IRB requirements, including regulations for retention and disposal of such information. The Contractor must comply with Government requirements for records retention. The work done by the Contractor must be in compliance with 49 CFR Part 11 (Protection of Human Subjects) as interpreted by the FAA and its Institutional Review Board.

3.2 RESULTS/REPORTS

a. Agreement to terms specified regarding data ownership, intellectual property, and publications in this SOW and all exhibits/clauses. All documents prepared by the Contractor must be on behalf of the FAA. The Contractor may not independently publish or distribute any document without prior written permission from the Contracting Officer (CO) or Contracting Officer’s Representative (COR). The Contractor must review and provide written comments on the technical accuracy and completeness of each document.

No documents, reports, information, etc. may be released to the public or provided to any party other than the FAA and its contractors without written approval of the CO or COR.

b. Agreement to provide data, methods, and data interpretation as required in this SOW and associated contract documents and clauses, particularly as required in Section 2.3.

c. Statement of timeframe in response to Deliverables requested in Section 2.3 including statement of the number of subjects, and estimated timeframe for study completion (IRB approval, data/sample delivery, number of years and portion of subjects completed by each year). The Contractor must provide a statement of agreement with and ability to meet the timelines specified in the SOW.

3.3 WORK SITE AND HOURS OF WORK

Support facility hours of operations must be maintained and be consistent with FAA personnel working Monday through Friday (excluding holidays) unless otherwise specified.

Primary hours of operations are 6:00am to 6:00 pm. All work schedules must be coordinated with the Government Task Order Technical Manager. Project requirements may dictate work to be performed at times and days other than those prescribed. The Contractor must be given, if possible, advance notice when circumstances dictate work to be performed at times other than those prescribed.

3.4 TRAVEL

Travel may be required for various members of the contract team as determined on a task by task basis and as dictated by the COR for purposes of meeting the tasks stipulated in the SOW. All travel must have prior authorization of the COR or Contracting Officer. All travel https://www.hhs.gov/ohrp/regulations-and-policy/regulations/45-cfr-46/index.html must be accomplished in accordance with Contract Travel Clause(s) and in accordance with Federal Travel Regulations (FTR).

3.5 CONTRACTOR PROVIDED PROPERTY AND SERVICES

The Contractor must provide all workspace, equipment, software, office supplies, and related services necessary to perform assigned tasks for work performed at the Contractor's facility.

The Contractor must provide the required skilled technical personnel to accomplish the work required by this SOW.

3.6 GOVERNMENT PROVIDED PROPERTY AND SERVICES

The FAA will provide the following support upon contract award. The FAA will provide information about previous ATSS work analyses and supporting documentation. The FAA will provide access to SMEs as necessary to accomplish the work. The FAA will coordinate access to FAA facilities and assist in providing security clearances for contract personal visiting FAA facilities. The FAA will provide a workgroup to assist in reviewing plans and products required by this SOW.

3.7 TECHNICAL INTERCHANGE MEETINGS

The program manager or project lead must be required to meet, at the discretion of the CO or COR, with the CO or COR at any time during the term of any identified task. These meetings will include the FAA research team/FAA Principal Investigator when required.

4.0 FAA GENERAL REQUIREMENTS

4.1 PHYSICAL SECURITY

The Contractor must be responsible for safeguarding all FAA property for contractor use. At the close of each work period, FAA facilities, equipment, and materials must be secured.

4.2 OVERTIME

Overtime may be necessary on occasion as requested by the CO or COR. Overtime will be authorized only when required by the Government and only when absolutely necessary to meet work requirements, not for the Contractor's failure to meet schedules or availability of contractor personnel.

Overtime Requested by the Contractor. In the event the contractor deems overtime necessary to meet work requirements, the contractor must submit a written request to the CO or COR for authorization of use of overtime and the payment of overtime. The request must identify in detail what service requires overtime, how many work-hours are required, and for what segment of the organization, the work is being performed. All requests by the contractor for overtime must be approved in writing by the CO or COR before any overtime is allowed.

4.3 OBSERVANCE OF LEGAL HOLIDAYS AND FACILITY CLOSURES

The Contractor must normally not be required or allowed to work when their assigned facility is on holiday or closed. During such periods, the Contractor will not be compensated for labor hours without 1) advanced direction by the CO or COR or 2) the work being a response to a Government emergency. Following is a list of Federal holidays and reasons for facility closures:

New Year's Day, January 1 Martin Luther King's birthday, the third Monday in January Inauguration Day, the third Monday in February Washington's Birthday Memorial Day, the last Monday in May Juneteenth, June 19 Independence Day, July 4 Labor Day, the first Monday in September Columbus Day, the second Monday in October Veteran's Day, November 11 Thanksgiving Day, the fourth Thursday in November Christmas Day, December 25

Any other day/time designated by Federal statute, executive order, or Presidential Proclamation

4.4 EMPLOYEE IDENTIFICATION

Contractor personnel when on FAA facilities must be issued a contractor identification card identifying them as a contractor employee. The identification cards must be worn while performing services under this contract.

4.5 GENERAL CONDUCT

While contractor personnel are at the Government site, they must comply with all rules and regulations in effect at that site. Contractor personnel must comply with rules and regulations governing employee conduct with respect to health and safety, not only as they relate to themselves, but also to other Government employees or agents of the Government. The contractor must also exercise proper care of all property at the Government site regardless of whether title to such vests with the Government or not.

4.6 PROGRESS/COMPLIANCE

All applicable FAA Orders and FAA Acquisition Management System (AMS) policies, guidelines and processes must be used. The Contractor must research and employ appropriate

FAA Orders, where necessary, under the guidance of the Contracting Officer’s Representative (COR). The Contractor must ensure all work is in full compliance with:

FAA standards and guidelines Uniform Guidelines for Employee Selection Procedures Principles for the Validation and Use of Personnel Selection Procedures Standard for Educational and Psychological Testing CAMI policies, regulations, directives and procedures FAA AMS guidelines Websites:

ID badge online application:

https://employees.faa.gov/org/staffoffices/ash/id_badge/

Contractor & Industrial Security Program:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.infor mation/documentid/15573

Orders and Notices:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/p arentTopicID/184

Forms:

http://www.faa.gov/library/forms/

Standard Operating Procedures:

https://my.faa.gov/org/staffoffices/ang.html

Acquisition Management System:

http://fast.faa.gov/

Civil Aerospace Medical Institute:

https://www.faa.gov/about/office_org/headquarters_offices/avs/offices/aam/cami/

4.7 QUALITY CONTROL

The Contractor must develop a Quality Control (QC) plan to ensure that the work performed by the Contractor’s team meets the objectives and requirements specified in this contract.

The QC plan must describe how the contractor will complete tasks to an Acceptable Quality Level (AQL).

4.8 QUALITY ASSURANCE

The Government will monitor the Contractor’s performance under this contract.

Performance will be considered acceptable when it meets requirements contained in the contract and SOW as defined by Quality Assurance Surveillance Plan (QASP).

4.9 PERIOD OF PERFORMANCE

The Contractor must meet all of the requirements outlined in the SOW. The anticipated delivery is 18 months from a post award meeting or/as coordinated with the contractor

4.10 GENERAL TERMS

4.11 DEFINITIONS

Acceptable Quality Level (AQL) – The standard at which service is considered Satisfactory as agreed upon by the Contractor and the Government.

Alternative Dispute Resolution (ADR) – Process for the resolution of disputes regarding work determined to be unsatisfactory.

Contractor – The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime contractor must ensure that his subcontracts (if any) comply with the provisions of this contract.

Contracting Officer (CO) – One with authority to enter into, administer, and/or terminate contracts and make related determinations.

Contracting Officer’s Representative (COR) – One who is designated and authorized in writing by the CO to be responsible for surveillance/monitoring of the Contractor’s performance.

Contractor Owned Property – All property used on this contract that is owned or furnished by the Contractor.

Contractor’s Representative – An Project Coordinator assigned by the Contractor to manage the services outlined in the SOW.

Customer Comments – A means for end users to provide comments pertaining to services provided by the contractor.

Government Owned Property – All property owned by or leased to the Government or acquired by the Government under the terms of the contract. Government property included both Government-furnished property and Contractor acquired property as defined in AMS Guidance T3.10.3.

Quality Assurance (QA) – Those actions taken by the Government to assure services meet the acceptable quality level established by the contract between the Contractors and Government.

Quality Assurance Surveillance Plan (QASP) – An organized written, “living”, document outlined the Government’s methodology for monitoring contractor performance.

Quality Control (QC) – Those actions taken by the Contractor to ensure contractor performance meets the requirements of the contract.

4.12 ACRONYMS

AQL – Acceptable Quality Level ADR – Alternative Dispute Resolution AHFRD – Aerospace Human Factors Research Division ATCS – Air Traffic Control Specialist ATO – Air Traffic Organization ATSS – Airway Transportation Systems Specialist CAMI – Civil Aerospace Medical Institute CO – Contracting Officer COR – Contracting Officer’s Representative DOT – Department of Transportation GTR – Government Travel Regulations IPR – In-Process Review KSAO – Knowledge, Skill, Ability, and Other Characteristic NAS – National Airspace System NextGen – Next Generation Air Transportation System OESG – Operations Engineering Support Group OCC – Operations Control Center QA – Quality Assurance QASP – Quality Assurance Surveillance Plan QC – Quality Control SME – Subject Matter Expert SOC – Service Operations Center SOW – Statement of Work SSC – System Support Center TSOG – Technical Services Operations Group