Attachment 1 Updated Fe Warren PWS 5 May 2020.docx

PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Services (LTS)

F.E. Warren AFB, WY

VERSION: 1.0

May 5 2020

PWS

[Installation]

TABLE OF CONTENTS

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS…………………………………………9

APPENDIX 2 - DEFINITIONS & ACRONYMS 15

F.E. Warren AFB, WY PWS Version 1 May 5 2020

Page i of 28

1. INTRODUCTION

1.1. Objective

This requirement will provide essential Local Telecommunication Services (LTS) and features supporting F.E. Warren AFB. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

Historically, the 38th Contracting Squadron (38 CONS) acquired local TS on behalf of its customer sites using a Government-driven Statement of Work (SOW), which limited the contractor to providing services using legacy systems and equipment. Local TS does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

2.1 Outages

2.1.1. Scheduled Outage. The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages.

2.1.2. Unscheduled Outages. If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

· Reason for interruption;

· Duration;

· Start and stop times;

· Affected equipment, lines, and buildings; and

· Restoration action (what service was impacted and how service was restored)

2.1.4. Outage Priority, Restoration of Service, and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.

2.1.4.1. Catastrophic Outage. A catastrophic outages demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and RPL requirements. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the Government POC with updates NLT every four hours on the status of restoration actions.

2.1.4.2. Emergency Outage. An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

2.1.4.3. Serious Outage. A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

2.1.4.4. Routine Outage. A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.

2.2. Services Summary

2.2.1. Services Summary (SS)

Performance Element Number Performance Objective

2.2.2. Inspection. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.2.3. Grade of Service. Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. Securing and Safeguarding

The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

3.2. Rack Space

The Government will provide two (2) 19 to 23 inches wide by 7 feet tall of rack space for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. Environmental Controls

The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. Wall Space

The Government will also provide wall space as necessary.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

4.3. Interconnection Agreements, and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

For Government planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote. A Final Cutover Plan is required to be submitted NLT ten (10) working days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan does not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the Contractor.

4.3.1. Cutover Plan Content. The Cutover Plan shall contain, at a minimum, the following site specific information:

a) Overview/Scope of plan, indicating proposed timeframe to complete cutover.

b) A detailed Implementation Plan in working days to complete requirements listed in PWS as site-specific (see Appendix 1). The use of a Gantt or Milestone chart to illustrate your plan is suggested.

c) Conditions/Support required prior to the start of cutover;

d) A listing of Offeror responsibilities;

e) A listing of proposed Government responsibilities;

f) Key Departments essential to the Offeror’s Installation and Cutover Plan available to participate in routine progress meetings with the Government on a weekly or bi-weekly basis.

g) Key POC List for Contractor, Customer Site and Government Contracting Office must be included in the Final Cutover Plan.

4.4. Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

4.5. Manpower Reporting

The Contractor shall report ALL Contractor labor hours (including subcontractors) required for performance of services provided under this contract. The Contractor shall completely fill in all required data fields using the Contractor Manpower Reporting Application (eCMRA) following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the PoP during each Government FY, which runs Oct 1 through Sep 30. While inputs may be reported any time during the FY, all data shall be reported NLT Oct 31 of each calendar year, beginning with 2018. Contractors shall direct questions to the AF Support Desk. Information is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Data for AF service requirements must be inputted into the AF eCMRA site. However, user manuals for Government and Contractors are available at the Army CMRA website.

4.6 Billing and Service Reporting Requirements.

The Contractor will establish a single Billing Telephone Number (BTN) or Account Telephone Number (ATN) for all awarded services. The same BTN/ATN will be utilized for any subsequent service changes as a direct result of any contract modification issued by the 38 Contracting Squadron (38 CONS) office. All sub-accounts will be tied to main BTN/ATN. Contractor shall consider DoD installation sites as a campus environment where all services fall under one single BTN/ATN.

4.6.1 Monthly Billing.

The Contractor shall provide, upon request by authorized Government Contracting Officer Representative (COR) or 38 CONS personnel, an electronic copy of the current and/or past months billing records for the period of performance of the contract. Billing format will show BTN/ATN, dates of service period, services provided, quantities, pricing for each tariffed service, taxes, fees, surcharge and any other applicable charges.

4.6.2 Customer Service Records (CSR).

The Contractor shall provide, upon request by authorized Government COR or 38 CONS personnel, an electronic copy of the detailed CSR for the period of performance of the contract.

CSR refers to the records a telecommunications carrier provides the DoD installation with pertinent information regarding a customer’s detailed account of telecommunication services.

CSR shall provide the Universal Service Ordering Code (USOC) or a commercial contractor’s code in reference to specific services or equipment.

The Contractor CSR shall include, but not limited to;

· Direct-In-Dial (DID) phone numbers that includes range for all associated NXXs

· Primary Interexchange Carrier (PIC) / Local Primary Interexchange Carrier (LPIC) designation

· Commercial Subscriber Lines (CSL) and associated features and functions per CSL

· PIC/LPIC designation

· Local Exchange Primary Rate Interface (PRI) w/circuit ID(s) for each PRI

· Basic Rate Interface (BRI) w/circuit ID(s) for each BRI

· CENTREX numbers and associated features and functions per CENTREX number

· PIC/LPIC designation

· Hotlines w/circuit ID(s)

· Local Exchange Access Analog Trunks w/circuit ID(s)

· Foreign Exchange Analog Trunks w/circuit ID(s)

· Foreign Exchange Digital Trunks w/circuit ID(s)

· Transport Channels w/circuit ID(s)

· Data Point-to-Point w/circuit ID(s)

· Circuit Extensions w/circuit ID(s)

· Diversity Routing w/circuit ID(s)

· Telephone Book Listings

· Public

· Cross Reference

· Foreign

· Additional

· Non-Published CSR shall be in a format compatible with basic text, MSWord, Excel, etc.

Contractor shall provide a web link to access USOC or commercial codes for validation of services by the COR or 38 CONs personnel.

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government line of local commercial communications services for F.E. Warren AFB, WY at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule.

The Government telephone switching system is identified as a Nortel MSL-100/XACORE with the SD000009, and the switching system is located in Building 65, 6610 Headquarters Drive, F E Warren AFB WY 82005.

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

.5.2. Direct-Inward-Dialing (DID) Directory Numbers.

5.3. Exchange and Access Lines. N/A

5.3.1. Commercial Subscriber Lines.

The number of Commercial Subscriber Lines (CSL) is: ____4____.

Optional Features Demarcation

Organization & End Demarcation Location

Rate (FR) , Hunting Bldg 65 DCO Room 100

AF/OSI

Bldg 246 Randell Ave

Drive Switch Modem Access

5.3.2. Hot Lines. N/A

5.4. Local Exchange and Access Trunks. N/A

5.4.1. Local Exchange Access Analog Trunks.

Circuit ID

Supervision, Addressing, Start OG Channel Signaling:

Supervision, Addressing, Start Demarcation

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

Room 100

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

Room 100

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

Room 100

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

Room 100

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

Room 100

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

Room 100

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

Room 100

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

Room 100

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

Room 100

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

Room 100

5.4.2. Local Exchange Access Digital Trunks. N/A

5.4.3. Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks.

End Demarcation Location

PRI #2

PRI #3

5.5. Foreign Exchange (FX) Lines/Trunks. N/A

5.5.1. Analog FX Line/Trunks. N/A

5.5.2. Foreign Exchange Digital Trunks. N/A

5.6. Transport Channels.

5.7. Data Point-to-Point Circuits. N/A

5.8. Circuit Extension. N/A

5.9. Public Listings.

5.10. Telephone Directories. N/A.

5.11. Diversity/Diverse Routing. N/A

5.12. E911 Compatibility

The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.

5.13. Special Services

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

5.14. Service Routing.

Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

Diagram 1

TRADITIONAL LEGACY

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange Carrier (CLEC) Dial Central Office (DCO) 14980 Telephone

# of PRIs and DIDs # of BRI and CSL Off Premise

Voice Grade Hotline

# of PRIs and DIDs # of BRI and CSL

Remote Switch/PBX Off Govt Quarters 1256 Apple

Main Site DCO 1234 AF Road, Any Base, USA

GOVT SWITCH

GOVT MDF

Police Dept Pump House 2 -Wired Alarm

Outside Local LATA

Medical Facility Foreign Exchange Trunk 4 -Wired Data Foreign City DCO 583 Claire Blvd

Diagram 2

UTILIZING SIP TRUNKING

VENDOR/LEC/ILEC

NETWORK

PRIMultifunction Edge Router

LEC Provided BRILegacy Services & Equipment Edge Boundary Controller (if available)

Govt Provided

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A. Definitions

http://gets.ncs.gov/

TABLE B ACRONYMS:

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