Attch 1 LTS PWS_F.E. Warren AFB Feb 19.docx

F E Warren, WY PWS Version 1 13 Aug 2019

PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Services (LTS)

F.E. Warren AFB, WY

February 2020

VERSION: 1.0

PWS

F.E. Warren AFB Customer Note: Place Customer Comm Squadron Shield above (if possible). Also, ensure areas in yellow highlights are completed with site specific information. Green text is provided as “help text” to assist in converting this template into the site specific requirement.

TABLE OF CONTENTS

4.3. Interconnection Agreements, and Installation and Cutover Plans….………..8

4.4. Safety, Health and Fire Protection Requirements……………………………..9

4.5. Manpower Reporting……………………………………………………………..9

APPENDIX 2 - CUTOVER PLAN EXAMPLE………………………………………

APPENDIX 3 - DEFINITIONS & ACRONYMS 24

1. INTRODUCTION

1.1. Objective

This requirement will provide essential Local Telecommunication Services (LTS) and features supporting F.E. Warren AFB, WY. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

Historically, the 38th Contracting Squadron (38 CONS) acquired local TS on behalf of its customer sites using a Government-driven Statement of Work (SOW), which limited the contractor to providing services using legacy systems and equipment. Local TS does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

2.1 Outages

2.1.1. Scheduled Outage. The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages.

2.1.2. Unscheduled Outages. If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

2.1.4. Outage Priority, Restoration of Service, and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.

2.1.4.1. Catastrophic Outage. A catastrophic outages demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and RPL requirements. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the Government POC with updates NLT every four hours on the status of restoration actions.

2.1.4.2. Emergency Outage. An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

2.1.4.3. Serious Outage. A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

2.1.4.4. Routine Outage. A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.

2.2. Services Summary

2.2.1. Services Summary (SS)

Performance Element Number Performance Objective

2.2.2. Inspection

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.2.3. Grade of Service

Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

3.2. The Government will provide two (2) 19 to 23 inches wide by 7 feet tall of rack space for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. The Government will also provide wall space as necessary.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

4.3. Interconnection Agreements, and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

Cutover for a site of this size has historically been: 90 days. However, for planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote (See Appendix 2 for example). A Final Cutover Plan is required to be submitted NLT ten (10) working days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan does not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the Contractor.

4.3.1. Cutover Plan Content. The Cutover Plan shall contain, at a minimum, the following site specific information:

a. Conditions/Support required prior to the start of cutover and installation;

b. Detailed schedule listing all actions/events in each phase that must occur for a successful cutover of all items identified in Appendix 1;

c. Awardee and Customer Site key responsibilities for cutover;

d. Government Contracting Office responsibilities for cutover;

e. Dialing tests to ensure ported numbers operate and access to the GETS;

f. Service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description; and

g. Detailed description of new equipment to be installed and location/floor plan (to include space required).

h. Key POC List for Contractor, Customer Site and Government Contracting Office. (Must be included in the Final Cutover Plan)

4.4. Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

4.5. Manpower Reporting

The Contractor shall report ALL Contractor labor hours (including subcontractors) required for performance of services provided under this contract. The Contractor shall completely fill in all required data fields using the Contractor Manpower Reporting Application (eCMRA) following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the PoP during each Government FY, which runs Oct 1 through Sep 30. While inputs may be reported any time during the FY, all data shall be reported NLT Oct 31 of each calendar year, beginning with 2018. Contractors shall direct questions to the AF Support Desk. Information is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Data for AF service requirements must be inputted into the AF eCMRA site. However, user manuals for Government and Contractors are available at the Army CMRA website.

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government line of local commercial communications services for F.E. Warren AFB, WY at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule.

The Government telephone switching system is identified as a Nortel MSL-100/XACORE with the SD000009, and the switching system is located in Building 65, 6610 Headquarters Drive, F E Warren AFB WY 82005.

Cutover for a site of this size has historically been: XXX days. However, for planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote (See Appendix 2 for example). A Final Cutover Plan is required to be submitted NLT ten (10) working days after contract award.

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.2. Direct-Inward-Dialing (DID) Directory Numbers.

5.3. Exchange and Access Lines. NA

5.3.1. Commercial Subscriber Lines.

The number of Commercial Subscriber Lines (CSL) is: ____8____.

Optional Features Demarcation

Organization & End Demarcation Location

(307) 632-0149

Bldg 246 Randell Ave

(307) 778-2861

(307) 632-1706

911 Line

Command Post 911 Line

Fire Department 911 Line

Clinic 911 Line

DECA Line

5.3.2. Hot Lines. NA

5.4. Local Exchange and Access Trunks. NA

5.4.1. Local Exchange Access Analog Trunks.

Circuit ID

Supervision, Addressing, Start OG Channel Signaling:

Supervision, Addressing, Start Demarcation

City DID/DOD (307)778-7073 10, 2 Wire (2-Way). Hunting

5.4.2. Local Exchange Access Digital Trunks. NA

5.4.3. Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks.

Circuit ID #

PRI #2

Circuit ID #

PRI #3

Circuit ID #

Circuit ID #

5.5. Foreign Exchange (FX) Lines/Trunks. NA

5.5.1. Analog FX Line/Trunks. NA

5.5.2. Foreign Exchange Digital Trunks. NA

5.6. Transport Channels.

5.7. Data Point-to-Point Circuits. NA

5.8. Circuit Extension. NA

5.9. Public Listings.

5.10. Telephone Directories. NA.

5.11. Diversity/Diverse Routing. NA

5.12. E911 Compatibility

The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.

TIP: Government will identify how the calls are routed for 911/E911 (i.e. do the calls go to the Fire Department and/or Security Police).

5.13. Special Services

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

5.14. Service Routing.

Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

Diagram 1

TRADITIONAL LEGACY

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange Carrier (CLEC) Dial Central Office (DCO) 14980 Telephone

# of PRIs and DIDs # of BRI and CSL Off Premise

Voice Grade Hotline

# of PRIs and DIDs # of BRI and CSL

Remote Switch/PBX Off Govt Quarters 1256 Apple

Main Site DCO 1234 AF Road, Any Base, USA

GOVT SWITCH

GOVT MDF

Police Dept Pump House 2 -Wired Alarm

Outside Local LATA

Medical Facility Foreign Exchange Trunk 4 -Wired Data Foreign City DCO 583 Claire Blvd

Diagram 2

UTILIZING SIP TRUNKING

VENDOR/LEC/ILEC

NETWORK

PRIMultifunction Edge Router

LEC Provided BRILegacy Services & Equipment Edge Boundary Controller (if available)

Govt Provided

PWS-Version 1 February 2020 F E Warren WY

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

To Contract No. FA8773-19-P-00XX

Department of Defense

F.E. Warren AFB

Local Telecommunications Services

Telecommunications System Cutover Plan (Draft) 31 July 20XX

For

Vendor Vendor Address City, ST 22182

RESTRICTION ON DISCLOSURE AND USE OF DATA (June 1987) This document includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed – in whole or in part – for any purpose other than to evaluate this document or administer this contract.

Local Telecommunication Systems Cutover Plan:

Anywhere AFB, OK Contract No. FA8773-19-P-00XX i

Limited Rights Legend

Anywhere AFB, OK

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this document.

Contract No.: Contractor:

FA8773-19-P-00XX

Phone Service Corp., Government Solutions

PS Corp - PROPRIETARY Limited rights shall be effective until (no expiration date), thereafter the limited rights will expire and the Government shall have unlimited rights in the technical data.

The restrictions governing the use and disclosure of technical data marked with this legend are set forth in the definition of “limited rights” in paragraph (g)(2) of the clause at FAR 52.227-14 of the contract listed above. This legend, together with the indications of the portions of this data which are subject to limited rights, shall be included on any reproduction hereof which includes any part of the portions subject to such limitations. This technical data will remain subject to limited rights only so long as it remains “unpublished” as defined above.

This document contains confidential, trade secret, commercial, or financial information owned by an PS Corp company and is voluntarily submitted for contract administration purposes only. It is exempt from disclosure under the Freedom of Information Act (5 U.S.C. 552) under Exemption (b)(4), and its disclosure is prohibited under the Trade Secrets Act (18 U.S.C. 1905).

Table of Contents

Section Page

Local Telecommunication Systems Cutover Plan:

F.E. Warren AFB, OK

List of Tables

Table Page

1.2-1 Vendor’s Client Relationship Team Contact List 1-2 1.4.1-1Key Responsibilities for Module I 1-4 1.4.2-1Key Responsibilities for Module II 1-5 1.4.3-1Key Responsibilities for Module III 1-6

F.E. Warren AFB / Vendor

Implementation Plan Overview

Notes:

This implementation plan is designed to list known tasks, with approximate start and finish dates.

Vendor’s goal is to complete the listed task prior to the listed finish date whenever feasible. However delays may occur due to circumstances beyond Vendor’s control.

These delays are generally associated with activities involving the LEC, or the customer may request a delay to a task for a variety of reasons.

Should Vendor anticipate any delay to the completion of any task, the Vendor Contract Manager and Sales Team shall notify the appropriate F.E. Warren AFB personnel.

Each task listed has been assigned a duration appropriate for the completion of said task under normal circumstances.

Local Telecommunication Systems Cutover Plan:

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this document.

Vendor Client Relationship Team Mary Smith (405) 442-XXXX/ Program Manager

Responsible for overall conversion through oversight of implementation project management for Voice and Data.

Bob Jones (405) 283-XXXX / Client Business Manager

Responsible for overall client relationship to include achievement of high customer satisfaction, strategy development and Vendor resource deployment; ultimately leading to the success of all Vendor/client projects.

Ron Milner (405) 506-XXXX / Account Executive

Local point of contact, (for assistance with coordination of internal/local issues).

John Donalds (405) 828-XXXX / Contract Manager

Responsible for preparation, explanation and execution of all contractual documents.

Vendor Implementation Team

Patty Griffin (405) 755-XXXX / Vendor Project Manager.

Project Manager for LEC coordination of DID service conversion.

Tommy McEntire (405) 620-XXXX/ Operations District Manager Responsible for equipment installation, circuit testing, and on site technical staff at cutover. Responsible for switch programming feature implementation, and maintenance.

Paul Newman (405) 271-XXXX/ Operations Manager

Responsible for all activity relating to Private Line and Switched services in the Oklahoma area.

Kenneth Frominde (405) 271-XXXX / Switch Manager Responsible for any activity relating to dial tone.

Vendor VOI CE AND DATA IMPLEMENTATI ON PLAN (Refer to Implementation Time Line for Modules I, II, III )

Module I – Circuit Inventory / Site Assessment

· Letter of Authorization signed

· Customer Service Records obtained

· Access badges and vehicle stickers

· Site surveys and circuit inventory conducted

· Additional ID information obtained from LEC if needed

· Second site surveys conducted if needed

RESPONSIBILITIES FOR MODULE I

Module II – Order Process

· Type ll circuit Vendor internal orders generated

· Type ll circuit orders submitted to LEC

· Receive order numbers and firm due dates from LEC

· Determine any equipment needs and order equipment

· Establish circuit test schedule

· Establish cutover schedule

· Generate Vendor internal Local Number Portability orders

· Submit Local Number Portability orders from LEC

· Receive LNP order numbers an firm due dates from LEC

RESPONSIBILITIES FOR MODULE II

Module III – Installation Plan

· Equipment delivered

· Equipment installed

· LEC circuit delivery orders complete

· Vendor internal circuit delivery orders complete

· Test circuits

· Implement cutover schedule

RESPONSIBILITIES FOR MODULE III

F.E. Warren AFB Local Telecommunications Services Installation Plan (Draft)

F.E. Warren AFB / Vendor Installation Plan Overview

The purpose of this draft plan is to define Vendor’s approach to the successful transition for F.E. Warren AFB. This plan describes the client relationship team and overall implementation plan and timeline for the F.E. Warren AFB location.

This installation plan is designed to list known tasks, with approximate start and finish dates. Each task listed has been assigned a duration appropriate for the completion of said task under normal circumstances. Vendor’s goal is to complete the listed task prior to the finish date shown whenever feasible; however, delays may occur due to circumstances beyond Vendor’s control. These delays might be occasioned by, but are not limited to, those failures by the Local Exchange Carrier (LEC) to accomplish required tasks, or changes in plans requested by the customer for a variety of reasons. Should these circumstances arise, Vendor will notify the contracting officer to negotiate appropriate adjustments to this plan. The following paragraphs describe Vendor’s approach to implementing services for F.E. Warren AFB

Vendor Client Relationship Team Vendor Implementation Team Vendor Voice and Data Implementation Plan Module 1: Circuit Inventory / Site Assessment Module 2: Order Process Module 3: Installation Plan Local Telecommunication Systems Cutover Plan:

Vendor’s Client Relationship Team

The following individuals have been selected to be a part of the Vendor client relationship team in support of the F.E. Warren AFB project:

Mary Jones (405-254-XXXX) – Program Manager: Responsible for overall operations and conversion through oversight of implementation project management for voice and data.

Dave Smith (405-283-XXXX) - Client Business Manager: Responsible for overall client relationship to ensure the achievement of high customer satisfaction, timely implementation and Vendor resource deployment; ultimately leading to the success of all Vendor/client projects.

Christy Bell 405-828-XXXX) - Contract Manager: Responsible for preparation, explanation, and execution of all contractual documents.

Bryan Milner 405-506-XXXX) - Local Service Representative. Responsible for providing customer satisfaction. Directly responsible for on site interface with the customer.

Table 1.2-1 provides contact information for the members of Vendor’s client relationship team.

Table 1.2-1 – Vendor’s Client Relationship Team Contact List

F.E. Warren AFB, KEY CONTACT LIST

XXXX

Fax:(405) 442-

XXXX

Overall Program Management responsibility, Administrative issue oversight, Training implementation Contract deliverables

Ryan Miller

PH: (405) 283-

XXXX CELL: (405) 418-XXXX

PH: (405) 506-XXXX

Air Force Sales Contact

Local Sales Representative

Vendor’s F.E. Warren AFB Implementation Team

Vendor has established a core implementation team for the F.E. Warren AFB project, comprised of highly qualified technical, installation, and operations personnel with extensive experience with implementing local services. These individuals are:

Patty Griffin and Ron Blair.

Patty Griffin (405) 755-XXXX / Vendor Project Manager: Primary Project Manager for Order Input Responsible for day to day project management. Including timeline maintenance, milestone tracking through cutover. .

Chris Daniel (405) 506-XXXX / Technical Implementation Manager: Technical manager responsible for technical design of corporate networks and oversees the effective implementation of projects.

David Sinsolla (405) 620-XXXX/ Operations District Manager: Responsible for equipment installation, circuit testing, and on site technical staff at cutover. Responsible for switch programming feature implementation, and maintenance.

Vendor Voice and Data Implementation Plan

Vendor has created an initial voice and data implementation plan comprised of a cutover schedule and three key modules:

The following paragraphs describe in detail the activities and tasks required in each of these key modules. In addition, Appendix A contains a copy of the detailed project time line that identifies the key activities within each module.

Module I: Circuit Inventory / Site Assessment

The following circuit inventory / site assessment process has been established as required per site for the F.E. Warren AFB project:

1. Letter of Agency (LOA) signed

2. Customer Service Records (CSR) obtained

3. Access badges and vehicle stickers provided

4. Site surveys and circuit inventory conducted

5. Additional ID information obtained from LEC, if needed

6. Second site surveys conducted, if needed In addition, Table 1.4.1-1 contains the key responsibilities for Module I.

Table 1.4.1-1 – Key Responsibilities for Module I Vendor Responsibilities Anywhere AFB Responsibilities Request Letter of Agency (LOA) from C.O.

Initiate LOA and submit to Vendor Furnish LOA and Customer Service Records request to LEC Provide billing information or copies of bills if needed Provide team member list requiring access badges and stickers for vehicles Provide access badges and vehicle stickers to appropriate team members Conduct on site survey verify circuit identification, and demarcation location Provide access as needed Request from LEC any circuit information not verified during site survey. May include physical tagging of circuits Provide any billing information or copies of bills if needed. Provide access as needed

Module II: Order Process

The following order process has been established as required per site for the F.E. Warren AFB project:

Type ll circuit Vendor internal orders generated. Vendor will contract Vendor II to install the PRI’s that carry the DID’s, listed in 10.1 of the PWS, for F.E. Warren AFB. All other existing services will remain “as is”, to include the services listed in 10.3.1 and the associated DID’s in 10.1, in that no additional equipment installation will be required.

Type ll circuit orders submitted to LEC Receive order numbers and firm due dates from LEC Determine any equipment needs and order equipment.

Establish circuit test schedule.

Establish cutover schedule - All services, to include resale circuits, will be converted on or before 1/11/20XX. The resale conversion scope includes the BRI’s listed in 10.2.2 and all services listed in 10.2.2, 10.3.1 and 10.5. These services will remain “as is” and no on site work is necessary. All transfer of service requirements for these services will be managed internally between Vendor II and Vendor.

Generate Vendor internal Local Number Portability orders.

Submit Local Number Portability (LNP) orders to LEC Receive LNP order numbers an firm due dates from LEC Table 1.4.2-1 contains key responsibilities for Module II of the F.E. Warren AFB implementation plan.

Vendor Responsibilities Anywhere AFB Responsibilities Generate internal orders for circuit delivery Provide billing, and service delivery address information if needed Submit circuit delivery orders to LEC Obtain order numbers, and firm circuit delivery due date commitment from LEC Establish Vendor equipment, materials list, and place appropriate orders Establish circuit test schedule Work with Vendor project manager to establish circuit test schedule Establish cutover schedule Work with Vendor project manager to establish cutover schedule Generate internal Vendor LNP orders Provide billing, and service delivery address information if needed Obtain order numbers, and firm LNP due dates from LEC

Table 1.4.2-1 - Key Responsi bilities for Module II

Local Telecommunication Systems Cutover Plan:

*** Denotes no activity required

Module III: Installation Plan

The following installation plan has been established as required per site for the F.E. Warren AFB project:

Table 1.4.3-1 contains key responsibilities for Module III of the F.E. Warren AFB implementation plan. Table 1.4.3-1 - Key Responsibilities for Module IIIVendor Responsibilities Anywhere AFB Responsibilities Verify all equipment delivered as scheduled Equipment installation complete Provide access for Vendor where necessary for equipment installation LEC circuit delivery orders completed Provide access for LEC where necessary for circuit delivery Vendor internal Type ll orders complete Circuit testing complete Provide access for Vendor where necessary for circuit testing Implement cutover Provide access, and appropriate staff for Vendor where necessary for cutover, and final testing

*** Denotes no activity required

F.E. Warren AFB Cutover Plan

F.E. Warren AFB Implementation Plan

APPENDIX 3 - DEFINITIONS & ACRONYMS

Table A Definitions