Field_Assistance_Service_(FAS)_RFI_Cover_Page.docx

PROCUREMENT TYPE: Request for Information (RFI)

TITLE: Field Assistance Service (FAS) Tier 1 Help Desk

Primary Point of Contact (POC): Ms. Yolanda McCain, Contracting Officer yolanda.mccain@us.af.mil, (334) 416-5307

Secondary POC: Ms. Corlis Allen, Program Manager corlis.allen@us.af.mil, (334) 416-7492

SCOPE: The Government seeks a vendor with demonstrated experience, knowledge and expertise in providing 24/7/365 Tier 1 help desk support for multiple systems (70 -100 systems) simultaneously to both CONUS and OCONUS users.

INFORMATION REQUESTED: Review the attached FAS Statement of Objectives (SOO) and current FAS Performance Work Statement (PWS). Submit questions/comments regarding the SOO and/or PWS in addition to submitting responses to the attached Market Research Experience Survey if desired. Comments/suggestions regarding innovative ways the Government may consider in meeting our stated objective are encouraged. The Government reserves the right to use information collected in response to this RFI to inform our requirements moving forward as well as to share this information with other interested parties during this acquisition.

SUBMISSION INSTRUCTIONS

Please send responses to this RFI electronically to the Contracting Officer: Ms. Yolanda B. McCain with a copy to Ms. Tracie Milton Contracts Specialist tracie.milton@us.af.mil and the Program Manger: Ms. Corlis Allen corlis.allen@us.af.mil not later than 2:00 pm Central Daylight Time (CDT) 5 September 2019.

LIMITATIONS ON RESPONSES

Please submit response using Microsoft Word or Microsoft Excel format. When submitting comments/questions, please reference the specific paragraph or section in the SOO or PWS. Response should be limited to 5 pages or less.

RESPONDENTS ARE REMINDED: This is not a request for proposal (RFP), request for quotation (RFQ), or invitation for bid (IFB). This RFI is issued solely for information and planning purposes and does not constitute a solicitation. The Government does not intend to award a contract on the basis of this RFI; responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.

Any information received is considered market research and may be utilized by the Air Force in the formation of future solicitations and contracts. The Government may respond or conduct informal dialog with respondents to this RFI to better understand information contained in the response. The Government does not reimburse respondents for any costs associated with submission of the information being requested/received, nor reimburse expenses incurred to interested parties for responses to this RFI. No basis for claims against the Government shall arise as a result of a response to this RFI or the government use of information submitted to refine its acquisition strategy. Any information submitted by respondents to this request is strictly voluntary. All RFI responses will be considered "For Official Use Only" and not shared with any other responding companies. Any proprietary information submitted should be identified as such and will be properly protected from disclosure. The Government shall not be liable for damages related to proprietary information that is not properly identified. Proprietary information will be safeguarded in accordance with the applicable Government regulations. Responses to the RFI will not be returned.

Attachments:

FAS Statement of Objectives (SOO) FAS Performance Work Statement (PWS) FAS Market Research Experience Survey