Attachment_1_Performance_Work_Statement.pdf

Attachment 1

PERFORMANCE WORK STATEMENT

FOR

PIPETTE CALIBRATION SERVICES

IN SUPPORT OF THE UNITED STATES OF AIR FORCE (USAF) APPLIED TECHNOLOGY AND

GENOMICS CENTER AND THE EPIDEMIOLOGICAL REFERENCE LABORATORIES

27 August 2015

1.0 SCOPE. This Statement of Work (SOW) provides justification for the maintenance services expenditure of the 711 th

Human Performance Wing to include but not limited to the United States Air Force (USAF) Applied

Technology and Genomics Center (USAFSAM/FHT) and the Epidemiological Reference Laboratories

(USAFSAM/PHE).

1.1 BACKGROUND. The purpose of this effort is to acquire technical services for the Applied Technology and

Genomics Center and the Epidemiological Reference Laboratory. These laboratories provide continual and rapid evaluation, validation and transition assistance of new off-the-shelf technologies and identify emerging technologies

(“technology discovery”) to fill critical gaps in force protection, rapid diagnostics, epidemiology and preventive medicine to meet Air Force global mission requirements.

1.1.1 USAF Molecular Biology Laboratory Micropipette Calibration. USAFSAM/FHT performs molecular biology experimentation as part of their mission to evaluate DNA/RNA and protein of humans and microorganisms.

Molecular biology requires the use of micropipettes, which deliver volumes of fluid from the 0.1 microliter to 1000 microliter range. These micropipettes are utilized daily and are integral to mission execution, and the exact measurements delivered by these micropipettes are important for the testing validity. These micropipettes need to be calibrated annually, inspected for issues, repaired if needed, and replaced parts such as O-rings and seals if unable to be reconditioned.

1.1.2 Epidemiological Reference Laboratory Micropipette Calibration. USAFSAM/PHE utilizes test methods that require pipettes to be calibrated in compliance with ISO 17025. Micropipettes deliver various volumes of fluid from 0.1 microliters to 10,000 microliters in range. There is a need for two levels of pipette calibration.

Level 1 (research) calibration includes preventative maintenance, assessments using manufacturer specifications, and documentation by at least a calibration. Level 2 calibration includes accuracy and precision assessments for ‘As found' and ‘As left', and preventative maintenance. Documentation of Level 2 (ISO 17025) calibration service consists of a calibration sticker and a calibration certificate. The calibration certificate includes all but not limited to the following: ‘As found' and ‘As left' data, environmental conditions at the time of calibration, accreditation body logo, NIST traceable equipment used to perform calibration, date calibration performed, maintenance performed, service person, and pass or fail assessment. Preventative maintenance is performed according to manufacturer's instructions and must include inspection; cleaning; replacement of Teflon seals, if appropriate; replacement of defective parts, and adjust the calibration. Personnel who perform the calibration must be adequately trained to be able to calibrate and maintain a wide-variety of manufacturers' pipettes including manual and electronic models.

Due to the extensive number of pipettes that require service, calibration must be performed on-site within the

711HPW, building 20840, located at 2510 Fifth Street, Wright Patterson Air Force Base, Ohio 45433.

2.0 TECHNICAL REQUIREMENTS

2.1 The procurement office will purchase on behalf of 711HPW a Maintenance Agreement for a period of performance up to five (5) years from date of award. Vendor will provide to the USAF on an as needed basis the following:

2.1.1 Provide USAFSAM/FHT with one (1) calibration each for up to 180 single channel micropipettes and up to

10 multichannel micropipettes per 12 month period.

2.1.2 Provide USAFSAM/PHE with one (1) calibration each for up to 275 single channel micropipettes, up to 40 multichannel micropipettes, and up to 10 repipettors per 6 month period.

2.1.3 Correct all malfunctions and/or provide replacement components including O-rings and seals.

2.1.4 Provide certificate of calibrations, with each returned certificate containing 5 readings at 3 levels (low-middle-high), and/or ISO-17025 standards.

2.1.5 Provide a next-service due date sticker placed on each calibrated micropipette.

2.1.6 Complete calibration on-site

2.1.7 Service to include cleaning and decontamination, adjustment and calibration, visual and functional inspection, and complete repair.

2.1.8 As returned, 4 weighings at the low and high volume.

2.1.9 Provide free seal and o-ring once a year and a tip holder if evaluation shows it needs to be replaced.

2.1.10 Contact requesting office if pipettes require repairs not included in the service request.

2.1.11 Provide a full year warranty should any part fail due to manufacturing or repair defect during the period;

replace parts free of charge.

2.1.12 Level two calibration service shall include accuracy and precision assessments for ‘As found' and ‘As left', and preventative maintenance. Documentation of level two calibration service shall consist of a calibration sticker and a calibration certificate. The calibration certificate shall all but not limited to the following: ‘As found' and ‘As left' data, environmental conditions at the time of calibration, accreditation body logo, NIST traceable equipment used to perform calibration, date calibration performed, maintenance performed, service person, and pass or fail assessment.

2.1.13 Calibration of electronic pipettes shall include all modes, for example single dispense and multiple dispense.

2.1.14 Salient Characteristics for Maintenance Service:

2.1.14.1 The Offeror shall perform preventative maintenance (PM) for each pipette. PM shall include inspection, cleaning, replace Teflon seal, replace defective parts, and adjust the calibration. PM shall be performed per manufacturer's instructions.

2.1.14.2 The Offeror shall provide replacement parts for various makes and models.

2.1.15 Salient Characteristics of the Technical Personnel:

2.1.15.1 The Offeror shall provide a dedicated technical person to perform calibration and maintenance. Technical personnel shall have a minimum of 3-years’ experience calibrating and maintaining the pipettes listed in attachment

1. Experience shall be supported by a resume and certifications.

2.1.15.2 The technical person shall have documented training to perform calibration and maintenance from at least

75% of the manufacturer of pipettes.

2.1.15.3 The Offeror shall provide replacement technical personnel within 5 business days, if assigned dedicated technical person is unavailable. The Offeror should provide notice of this within 48 hours to the requestor.

2.1.16 Salient Characteristics of the Service Maintenance Agreement:

2.1.16.1 One scheduled calibration and maintenance service visit per issued delivery order. This service includes all consumables required during the calibration and service.

2.1.16.2 The Offeror shall provide one (1) on-site non-routine calibration and maintenance service visit with a maximum 14 day on-site response time.

2.1.16.3 The Offeror shall document their hours and days of operation for customer, emergency and technical service. Contact information shall be submitted with the offeror's proposal. Preferred service is between the times of

07:30 am to 4:30 pm EASTERN TIME, Monday through Friday. Exception to this is in case of emergency maintenance service.

2.1.16.4 Option year one pricing for calibration, maintenance, and parts.

2.1.16.5 Option year two pricing for calibration, maintenance, and parts.

2.1.16.6 Option year three pricing for calibration, maintenance, and parts.

2.1.16.7 Option year four pricing for calibration, maintenance, and parts.

2.1.17 Deliverables Items:

2.1.17.1 Level 1 Calibration: Calibration, maintenance, replacement parts, and calibration sticker

2.1.17.2 Level 2 Calibration: Calibration, maintenance, ‘as found' and ‘as left' calibration certificate(s). The calibration certificate shall include but not be limited to the following: ‘As found' and ‘As left' data, environmental conditions at the time of calibration, accreditation body logo, NIST traceable equipment used to perform calibration, date calibration performed, maintenance performed, service person, and pass or fail assessment.

2.1.17.3 Technical person who has at least 3 years’ experience performing calibration and maintenance on 75% of the manufacturer of pipettes.

2.1.17.4 Purchase order provided within 30-days of service.

2.1.17.5 Capable of performing calibration/repair of digital and analog pipettes (single channel, multi-channel and repipettor) as small as 0.1 micro liters and larger per ISO 17025 standards.

3.0 BASE SUPPORT

3.1 The pipettes are located in FDA Technical Environments.

3.2 A minimum of 2 feet by 3 feet bench space shall be provided to technical personnel.

4.0 PERIOD OF PERFORMANCE

4.1 The period of performance is 60 months beginning on the date of award.

4.2 Work will be accomplished primarily at the USAFSAM Building 840, 2510 Fifth Street, Wright-Patterson AFB, OH 45433.

5.0 SECURITY REQUIREMENTS

5.1 Position of Trust. All contractor personnel require a minimum of a National Agency Check with written

Inquires (NACI)/SF85 for any software support person that requires access to the Internet, use of automated systems or unescorted entry into restricted or controlled areas prior to reporting for duty in support of any task order. The investigation is not for a security clearance; it is for a position of trust. This is a mandatory requirement set forth in

DoD 5200.1-R and AFI 31-501 Information Security. All documentation required for security certification shall be the responsibility of the contractor. No foreign nationals shall be employed for any task order issued under this contract without prior approval of the Government.

5.1.1 Operations Security (OPSEC). The contractor shall provide OPSEC protection for all sensitive/critical information as defined by AFI 10-701 (Operations Security), the 711 HPW OPSEC Plan, and critical information list. The contractor shall participate in the 711 HPW sustained OPSEC awareness training or include OPSEC training as part of their on-going security program. The 711 HPW OPSEC Coordinator will evaluate the OPSEC posture of AF contract activities and operations.

5.1.2. Information Security and Force Protection. The contractor shall provide Information Security and Force

Protection training as defined by AFI 31-401(Information Security Program Management) and AFI 10-245 (Air

Force Antiterrorism Standards). The contractor shall participate in the 711 HPW sustained Information Security and

Force Protection/Anti-terrorism training or include this training as part of their on-going security program. The 711

HPW Security Manager will evaluate the training posture of AF contract activities and operations. This requirement is set forth in AFI 31-40, AFI 10-245 and applicable AFMC and local supplements. If needed these regulations are available from 711 HPW/OMS Security Manager.