Attachment_1_-_PWS_Final_30_June_2015.pdf

FA8601-15-R-0035 30 June 2015

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICE

NATIONAL MUSEUM OF THE UNITED STATES AIR FORCE

(NMUSAF)

WRIGHT-PATTERSON AFB, OHIO

30 JUNE 2015

1502957631C Typewritten Text

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TABLE OF CONTENTS

SECTION NUMBER & TITLE PAGE NUMBER

1.0 Description of Services 4

2.0 Service Summary 12

3.0 Government Furnished Property and Services 16

4.0 General Information 17

5.0 APPENDICES 27

Appendix A, Minimum Frequency Standards -

Appendix B, Workload Data/Square Footage Cleaning levels/Frequency -

Appendix C, Definitions -

Appendix D, Computer Aided Facility Manager (CAFM) Data Sheets -

Appendix E, Building Drawings/Floor Plans -

Appendix F, Plane Listing -

Appendix G, Lights, Displays, Inlaid Mats/Pans and Window - Cleaning Square Footage Listing

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICE

1.0 DESCRIPTION OF SERVICES. The contractor shall furnish all personnel, supervision, equipment, tools, materials, supplies and services, except for those items designated in the Performance Work Statement (PWS) as Government furnished, to perform custodial services at the National Museum of the United States Air Force (NMUSAF) at Wright-Patterson AFB, Ohio.

The contractor shall perform services in facilities identified in this PWS in the quantities and at the frequencies specified in Appendix A, Minimum Frequency Standards. If the frequency changes, the contractor shall be notified by the Contracting Officer.

1.1. MONTHLY CLEANING SERVICES

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete). All flooring surfaces, including baseboards, corners, and wall/floor edges shall be free of visible litter, dust, and other foreign matter. Floors shall have a clean, uniform appearance free from dirt, debris, dust, scuff marks, heel marks, stains/discoloration, and other foreign matter. In accordance with Base Safety regulations, only slip resistant (water-soluble) floor wax shall be used to prevent hazardous conditions. Once the flooring has been mopped, the floor shall not have any mop streaks, splash marks or mop strings. The contractor shall maintain floors underneath chairs, trash receptacles, and items easily moved. Items shall be relocated and then returned to their original position upon completion of floor cleaning. Unsanitary items such as chairs, mats, and trash receptacles shall not be placed on food preparation/eating surfaces. Wood floors shall be cleaned but not mopped. Per Base Safety regulations, whenever floors are being cleaned or finishing compounds are to be applied, signs shall be posted to warn patrons and employees of potential slipping hazard. The signs shall be posted prior to the wet operation and shall be visible before a person enters the hazardous area. These caution signs shall be what is commercially used in this industry.

1.1.2. Carpeting and Walk-Off Mats. Carpeted areas/walk-off mats shall be free of all visible dirt, debris, and other foreign matter. The contractor shall perform spot removal (four square foot area or less) using carpet manufacturer’s approved method to remove spills/soil. High Efficiency Particulate Air (HEPA) beater-bar type vacuum cleaners shall be used to thoroughly clean, and restore the resilience of all carpeted areas/walk-off mats. The contractor shall maintain clean floors underneath walk-off mats. All tears, burns, and unraveling of carpet shall be reported to the Facility Manager and COR the day of discovery.

1.1.3. Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2. Stair guards, handrails, wall caps and baseboards shall be free from grease grime and residue. The contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

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1.1.4. Trash Removal. All interior and exterior trash receptacles within 35 feet of a building shall be clean, free of debris and odors and returned to their original position. Oversized items unable to fit into receptacles marked “TRASH” shall be removed by contractor. Plastic liners shall be placed in all trash receptacles. Liners shall be no thinner than 1.5 mils and shall remain completely in place in the receptacle even when full. Soiled or torn plastic trash receptacle liners shall be replaced. All trash shall be disposed of properly. No spills of fluids or trash shall remain on ground. Trash, such as large boxes, shall be broken down and placed in the appropriate dumpster/compactor. Trash, which cannot be placed in the dumpster/compactor because of size or because the dumpster is full, shall be placed adjacent to the dumpster/compactor.

Movement/disposal of wooden crates and skids is not the responsibility of the contractor. The contractor shall notify the Facility Manager and COR of the location of crates/skids.

1.1.4.1. Recyclable trash shall be removed at the same frequency as regular trash. All recyclable trash shall be kept separate from regular trash during collection/removal and placed in the appropriate outside dumpster/compactor.

1.1.4.2. All exterior cigarette butt receptacle receivers in designated areas shall be emptied and cleaned at the same frequency as regular trash. Butt/receptacle shall maintain a clean, free of debris appearance.

1.1.5. Drinking Fountains. All drinking fountain surfaces shall be clean and sanitized. Surfaces, orifices, drain, and exterior shall be free of streaks, smudges, fingerprints, marks, film/residue, stains, spots, scale, soil, and other foreign matter. All metal surfaces shall be clean and polished and have a uniform clean appearance.

1.1.6. Glass, Plexiglas, and Mirrors. Service shall be performed in buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492, 20494 and 20495. All interior glass, Plexiglas, and mirrors shall be clean to a height of eight (8) feet above floor surface or landing. Cleaning shall include, but is not limited to, pictures, glass partitions, display cases, directory boards, draft shields, and interior/exterior glass doors and adjoining glass walls. Once service has been completed, there shall be no trace of film, dirt, smudges, streaks, watermarks, or other foreign matter.

1.1.7. Low Dusting. Low dusting shall be performed in buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492, 20494 and 20495. Low dusting shall include up to a height of 8 feet above the floor surface or landing shall include, but is not limited to, chairs, desks, tables, file cabinets, ledges, pictures, partitions, vents, grills, handrails, and windowsills. All surfaces shall be free of lint, litter, and soil and present a uniform clean appearance upon completion of service.

1.1.8. Strollers and Manual/Battery Powered Wheelchairs. Clean and sanitize all surfaces of strollers and wheelchairs available for public use in buildings 20001, 20009, 20487, 20489, 20494 and 20495. Strollers and wheelchairs shall be clean. There shall be no evidence of dirt, streaks, marks, bodily fluids, or soil. All metal surfaces shall be polished and have a clean, uniform appearance upon completion of service.

1.1.9. Spot Cleaning. Spot cleaning shall include, but is not limited to, removal of smudges, fingerprints, marks, streaks, dirty buildup, and stains from washable surfaces of walls, partitions, handrails, and doors. Surfaces shall have a clean, uniform appearance, free of streaks, spots, or any other evidence of soil once service has been completed. Metal surfaces of doors (kick plates, handles, hardware) shall be clean and polished.

1.1.10. Display Cleaning. No damage to displays shall occur during cleaning process. All exposed surfaces of displays shall be free of film, dirt, residue, fingerprints, smudges, streaks, water marks, lint, and bird droppings and debris once service has been completed. Artwork shall be lightly dusted with a nonabrasive duster. Mannequins and material items in displays (burlap, canvas, and cotton) shall be cleaned by government personnel only.

1.1.11. Daytime Custodial Service Upkeep. The contractor shall provide a continuous clean appearance for all cleaning services in buildings 20001, 20009, 20486, 20487, 20489, 20492, 20494 and 20495 between the hours of 0600 and 1800, seven (7) days a week.

1.1.12. Hard Floor Maintenance. All floor surfaces, including baseboards, corners, and wall/floor edges shall be clean, with a glossy appearance, free from dirt, debris, dust, scuff/heel marks, floor finish build-up, stains, discoloration and other foreign matter. Furniture and walls, shall be free of debris and shall not show splash marks and/or mop streaks/strings. Chairs, trash receptacles, and items easily moved shall be moved to maintain floors underneath. All moved items shall be returned to their original position. Unsanitary items such as chairs, mats, and trash receptacles shall not be placed on food preparation/eating surfaces. Wood floors shall not be mopped. The contractor is responsible for posting “Wet Floor” signs in order to avoid mishaps.

Floor maintenance shall include techniques of scrubbing, stripping, and finishing of all uncarpeted floor areas, to include restrooms, unless otherwise stated. The contractor shall ensure flooring is maintained with a non-skid floor finish/sealer to ensure floors have a uniform, glossy appearance, free from dirt, debris, dust, scuff/heel marks, floor finish build-up, stains, discoloration, and other foreign matter once service has been completed. Floor maintenance shall be scheduled monthly through the RPBM of each facility with a copy of the schedule forwarded to the COR.

1.1.13. Aircraft Dusting and Spot Cleaning (Water Only). Aircraft shall be dusted and spot cleaned (water only) with no damage being incurred. Aircraft shall not be climbed upon or mounted in any manner without prior approval of the Museum Facility Manager and COR. All exposed surfaces of aircraft shall be free of film, dirt, residue, fingerprints, smudges, streaks, water marks, lint, and bird droppings, once service has been completed. See Appendix F for plane listing that require dusting and spot cleaning.

1.1.13.1. The Convair B-58 A “Hustler”, Convair B-36J, Boeing B-52D “Stratofortress”, Boeing B-47E “Stratojet”, North American XB-70 “Valkyrie”, Douglas C-124C “Globemaster II”, Douglas C-133A “Cargo Master, AC-130A “Spectre” Gunship, Boeing KC-97L “Stratofreighter”, Boeing WB-50D “Superfortress”, Lockheed EC-121D “Constellation”, Northrop Grumman B-2 Bomber, and Rockwell Honeywell B1 Bomber Boss Hawg aircraft shall be dusted and spot cleaned every six (6) months. The Caproni CA Bomber, Wright Modified “B” Flyer, Curtiss 1911 Model D Type IV Pusher, Wright 1909 Military Flyer and all aircraft

1502957631C suspended from ceiling shall be cleaned by government personnel only. All other aircraft (missile mounts/stands are included) shall be dusted and spot cleaned every two (2) weeks on a rotating basis unless specified differently in the PWS.

1.1.14. Cleaning Display Walls/Partitions/Floors. All dirt, dust, debris, lint, litter, bird droppings, and other foreign matter, shall be removed from all surfaces of display walls/partitions. Floor surfaces beneath/behind display walls/partitions shall be free of dirt, dust, debris, and bird droppings, once service has been completed. Service shall be completed monthly. See Appendix G for number of displays.

1.1.15. Compound Sweeping and Spot Mopping in Bays. Service shall be performed in buildings 20004 and 20005 bay area only. To minimize dust and to better clean the floor, a cleaning compound (sawdust-sand-mineral oil) shall be used to sweep the floors. Mopping shall be used to remove materials that the compound mixture would not remove (i.e., water, spills, and bird droppings). Floor surfaces shall be free of dust, dirt, debris, grass/straw, and bird droppings.

Floor service shall be completed weekly.

1.1.16. Clean Light Fixtures and High Dusting. On a monthly basis, light fixtures and high dusting shall only be performed in buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492, 20494 and 20495. Light fixtures shall be cleaned to a height of 15 feet from the floor surface or landing. The interior housing area shall be dusted using only a dry cloth. Exterior housing area including lens/diffusers shall be clean and free of bugs, dirt, dust, grease and other foreign matter.

Cleaning and High Dusting shall remove all dust, lint, litter, bird droppings, and other foreign matter from all surfaces to include grills, vents, stairwells, ledges, bay doors, and pipes, to a height of 15 feet from the floor surface or landing. See Appendix G for number of light fixtures.

1.1.17. Restroom Cleaning and Disinfecting. All surfaces to include sinks, toilets, urinals, plumbing fixtures, soap dishes, partitions, dispensers, stalls, stall doors, entry/exit doors, handles, drains, kick plates, ventilation grates, metal guards, baby changing tables, and all wall surfaces, including grout, shall be clean, sanitized (using germicidal detergent) and de-scaled. Surfaces shall be free of streaks, smudges, fingerprints, marks, film/residue, stains, spots, scale, soil, mold, mildew, odors, mineral deposits, rust stains, and other foreign matter. Vents (within 96 inches of the floor) shall be clean. All metal surfaces shall have a clean, polished, uniform appearance.

Mirrors shall be clean and have no streaks or other removable matter. Surfaces shall be clean and free from streaks, stains, scale, soap film, scum, mineral deposits, and rust stains and have a uniform, polished clean appearance upon completion of service.

1.1.18. Restroom Floor Care. All floor surfaces, including baseboards, corners, and wall/floor edges shall be clean and free from dirt, debris, dust, scuff marks, heel marks, stains and discoloration, and other foreign matter and have a uniform clean appearance. In accordance with Base Safety Regulations, only slip resistant (water-soluble) floor wax shall be used to prevent hazardous conditions. Furniture and walls shall be free of debris and shall not show splash marks and/or mop streaks/strings. Chairs, trash receptacles, and easily moveable items shall be moved and returned to their original position to maintain clean floors underneath. Whenever floors are being cleaned or finishing compounds are applied, signs shall be posted as a safety prevention to

1502957631C warn patrons and employees of potential slipping hazard. The signs shall be posted prior to the wet operation and shall be visible before a person enters the hazardous area.

1.1.19. Stock Restroom Supplies. The Government will provide the contractor with paper products, i.e., toilet paper and paper towels and hand soap for dispensers associated with restrooms/sinks/kitchens. The contractor shall stock paper towel, hand soap, and toilet paper dispensers sufficiently to prevent items form running out. If supplies run out prior to the next scheduled service, the contractor shall refill the dispenser within two hours of notification.

Additional supplies shall be stored in designated storage areas. The contractor shall notify the Facility Manager within one hour when supplies are running low.

1.1.20. Restroom Trash Removal. All trash receptacles shall be clean, free of debris and odors and returned to their original position. Plastic liners shall be placed in all trash receptacles.

Liners shall be no thinner than 1.5 mils and shall remain completely in place in the receptacle even when full. Soiled or torn plastic trash receptacle liners shall be replaced. All trash shall be disposed of properly. There shall not be any spills or trash/debris left in the area.

1.1.21. Daytime Restroom Custodial Service Upkeep. The contractor shall provide upkeep of all restroom cleaning services, to maintain a continuous, clean appearance in buildings 20001, 20009, 20485, 20487, 20489, 20494 and 20495 between the hours of 0600 and 1800, seven (7) days a week, excluding official NMUSAF closings.

1.1.22. Emergency Cleanups. Emergency cleanup services shall be provided seven (7) days a week, if required. Emergency cleanup shall include, but is not limited to, removal of water, soil, debris, and human waste/body fluids (i.e., vomit, feces, urine, saliva, nasal discharge, and blood) resulting from accidents. All human waste shall be sealed in a bag and discarded as regular solid waste. Emergency cleanup shall be accomplished so as not to disrupt the scheduled cleaning required in each facility. Emergency cleanup performed shall be authorized by the Museum Facility Manager and shall start within one (1) hour of notification.

1.1.23. Onetime Cleanup/Special Events Cleaning. The contractor shall provide for onetime cleanups/special events cleaning 24 hours a day, seven days a week as authorized and required by the Museum Facility Manager. After hours Special Events, i.e. any event that will require support beyond normal operating hours at the NMUSAF, shall not exceed 17 events per year. Areas involved shall be in buildings/areas on the Museum grounds. The Museum Facility Manager shall notify the contractor of onetime cleanups or upcoming events the day prior to the event.

These additional services shall not disrupt regularly scheduled cleaning requirements.

1.2. QUARTERLY CLEANING SERVICES:

1.2.1. Interior/Exterior Windows/Elevator Glass Cleaning. Windows/elevator glass cleaning shall only be performed in buildings 20001, 20009 and 20489 (entrance/lobby windows), and 20495 (elevator glass). Surfaces (frames, casings, sills, and glass) shall be free of film, dirt, fingerprints, smudges, streaks, bird droppings, watermarks, and all other foreign matter once service has been completed. Window cleaning shall include all high access window cleaning.

Interior/exterior windows/elevator glass shall be cleaned in December, March, June, and September. See Appendix G for window square footages.

1.2.2. Vacuuming Inlaid Mats/Pans. After vacuuming, mats/pans shall be free of all dirt, gravel, salt, debris, and other foreign matter. Contractor is liable for any damage incurred from mat removal. Mats/pans shall be cleaned during the months of December, March, June, and September. See Appendix G for number of Inlaid Mats/Pans.

1.3. GROUNDSKEEPING SERVICES:

1.3.1. Grounds Cleaning. Grounds cleaning shall encompass all areas within 100 feet of the building to include sidewalks, curbs, parking lots, and interior/exterior courts. Grounds’ cleaning includes the two parking lots adjacent to the IMAX. Service shall include sweeping and removal of items such as, but not limited to, paper, empty boxes, butts, cans, bottles, gum, food, and debris. Grounds shall be clean and free of debris.

1.3.2. Picnic Area Cleaning. The picnic area, to include tables and grounds shall be free of litter, soil, bird droppings, food, and other foreign matter once service has been completed. The museum picnic area (four pavilions) shall be cleaned in the morning between 0600 and 0900, seven (7) days a week beginning 1 April and end 30 October each year. The contractor shall check the picnic area daily at 1300 and provide service. The COR or CO can request two additional cleanings, per day, if needed, at no additional cost. Cleaning shall consist of, but is not limited to, trash removal, bird droppings, policing, grounds cleaning within 100 feet of the pavilions, sweeping/hosing down/cleaning of floors, tables, benches, and cleaning/polishing of drinking fountain. The monuments/statues shall be cleaned by Museum personnel.

1.3.3. Snow and/or Ice Removal. Snow and ice shall be removed from all exterior sidewalks, steps, stairs, landings, ramps and entrances indicated on building data sheet no later than 0900 for buildings 20001, 20485, 20487, 20489, 20492, 20494, and 20495; no later than 0600 for building 20004D; and, no later than 0700 for building 20005 each snow day when (1) one inch or more of snow and/or ice accumulates. Salt shall be applied to all areas specified on the building data sheets, after snow and ice have been removed. Snow service shall begin 1 Nov and be continually maintained through 31 March. Continual service of snow and/or ice removal shall be provided to maintain accumulations during continual snow fall, wind drifts of one inch or more on specified service areas from 0600 to 1800 (for normal operations) and 1800 to 2300 (for special events) as requested. Continual service to maintain one inch or less of snow and ice shall be performed at

1502957631C no additional charge to the Government. Application of salt shall not be used as a substitute for snow removal. After snow and ice have melted and area is dry, the contractor shall remove excess salt/ice melt. Snow removal shall be accomplished to not disrupt the scheduled cleaning required for each facility.

1.3.3.1. The Government will supply the salt/ice melt. The contractor shall get the salt/ice melt from the salt barn in Area B, building 20740 or the salt barn in Area A, building 10300. The contractor shall provide waterproof containers with fitted lids for storage of salt for each facility.

Containers shall be free from holes and cracks. All salt containers shall be clearly marked, "SALT". The contractor shall refill salt containers. Containers shall remain at least 50% full at all times. Salt containers shall be placed at locations, specified by the building manager, no later than 1 November. Containers shall be removed no later than seven calendar days after notification from the COR or Contracting Officer.

1.4. ATRIUM WINDOW SERVICES:

1.4.1. Atrium Windows. Surfaces (frames, casings, sills, and glass) shall be free of film, dirt, fingerprints, smudges, streaks, bird droppings, watermarks, and all other foreign matter once service has been completed. Window cleaning shall include high access window cleaning.

Atrium windows shall be cleaned annually in the month of April. See Appendix G for atrium window square footage.

1.5. CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.5.1. Contractor -Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicle or their privately owned vehicles is not authorized on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicles and maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services for this performance work statement during hours of operation.

1.5.1.1. All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or COR may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicles from the installation.

1.5.1.2. The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are

1502957631C down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.6. MISCELLANEOUS REQUIREMENTS

Turn off unnecessary lights

Report fire hazards, conditions, and items in need of repair to the COR and Building Manager

Turn in lost and found articles to the Building Manager upon discovery

Notify COR and Building Manager when unauthorized or suspicious persons are seen on the premises

Authorized Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, contractor employees shall secure all doors upon their departure.

The contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2.0 SERVICE SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4(a), Contract Terms and Conditions – Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective

PWS

Paragraph

Performance Threshold

SS-1 Monthly Cleaning Service:

a. Non-Carpeted Floors

b. Carpeting/Walk-Off Mats

c. Stairways / Elevators / Handicap Lifts

d. Trash Removal

e. Drinking Fountains

f. Glass/Plexiglas/Mirrors

g. Low Dusting

h. Strollers & Manual/ Battery Powered Wheelchairs

i. Spot Cleaning

j. Display Cleaning

k. Daytime Custodial Upkeep

l. Hard Floor Maintenance

m. Aircraft Dusting and Spot Cleaning

n. Cleaning Display Walls /Partions/Floors

o. Compound Sweeping and Spot Mopping in Bays

p. Clean Light Fixtures and High Dusting

q. Clean and Disinfect Restrooms

r. Restroom Floor Care

s. Stock Restroom Supplies

t. Restroom Trash Removal

1.1.

a. 1.1.1

b. 1.1.2

c. 1.1.3

d. 1.1.4

e. 1.1.5

f. 1.1.6

g. 1.1.7

h. 1.1.8 i.1.1.9

j. 1.1.10

k. 1.1.11

l. 1.1.12

m. 1.1.13

n. 1.1.14 o.1.1.15

p. 1.1.16

q. 1.1.17

r. 1.1.18

s. 1.1.19

t. 1.1.20

5 defects per month total for SS-1 items a-w

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u. Daytime Restroom Custodial Upkeep

v. Emergency Clean ups

w. One Time Cleanups/ Special Events Cleaning

u. 1.1.21

v. 1.1.22

w. 1.1.23

SS-2 Quarterly Cleaning Service:

a.Interior/ Exterior Windows/ Elevator Glass

b. Vacuuming Inlaid Mats/ Pans

1.2 a.1.2.1

b. 1.2.2

2 defects Per quarter

SS-3 Grounds keeping Services a.Grounds Cleaning

b. Picnic Area Cleaning

c. Snow and/or Ice Removal

1.3 a.1.3.1

b. 1.3.2

c. 1.3.3

1 defect per month

SS-4 Atrium Windows

a. Atrium Windows

1.4

a. 1.4.1

0 defects per year

SS-5 Quality Control Plan:

a. Quality Control Plan is in compliance a.2.1.1.

0 defects per inspection

2.1. Quality Control The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

2.1.1. Quality Control Plan. The contractor shall submit a Quality Control Plan upon award to the CO for acceptance. The Quality Control Plan shall demonstrate how the contractor intends to ensure quality performance during the contract period of performance. The contractor shall maintain the Quality Control Plan throughout the life of the contract. The contractor shall provide any updates to the plan to the CO for acceptance with a copy to the COR when changes occur.

The Quality Control Plan shall include the following:

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2.1.1.1. Inspection System. Written procedures for the inspection system includes the title/name of the individual responsible for the Quality Control Plan and who shall perform the inspections.

The location of inspection records and key control logs shall be made available to the government at all times during the term of the contract.

2.1.1.2. Deficiency Prevention. An inspection form describing the method for identifying and preventing defects in the quality of service performed.

2.1.1.3. Inspection Record. The inspection record provides the following information:

a. Date, time, and location (building number) of the inspection.

b. Title and signature block for the person who performed the inspection.

c. Ratings of acceptable or unacceptable for all work performance inspected.

d. Areas (room number, section) found to be deficient and corrective action taken.

e. Total number of observations and defects.

f. Type of inspection (100%, random, periodic)

g. Frequency (weekly, monthly, daily) of inspection.

2.1.2. Notification Plan. The contractor shall submit a notification plan upon award to the CO for acceptance. The contractor shall maintain the Notification Plan throughout the life of the contract. This plan shall include points-of-contact and phone numbers on snow removal. The plan shall also state what method shall be used to notify personnel. The contractor shall provide all updates in writing to the plan to the CO for acceptance with a copy to the COR as changes occur.

2.2. Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by validating task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. If unacceptable service is observed the COR will issue a Corrective Action Report (CAR) to the contractor. The contractor shall respond to the CO and COR within 10 calendar days of receipt.

2.3. Performance Assessment.

2.3.1. Periodic Surveillances. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS

1502957631C paragraph 4.18). Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof shall be used for COR scheduled inspections and results documentation.

2.3.1.1. Any unacceptable inspection (defect) result shall be recorded, and the contractor shall re-perform the service within 2 hours after notification.

2.3.1.2. Exceeding the performance threshold (defect) for any of these performance objectives in any one month period shall result in a warning or letter of concern from the Contracting Officer.

2.3.1.3. Exceeding the performance threshold (defect) of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor . Validated customer complaints shall be re-performed within 2 hours of notification.

2.3.3. 100% Inspection. When 100% inspection is used, all articles will be inspected each time the task is performed to ensure compliance. The results will be recorded on the inspection record.

Valid defects should be forwarded to the contractor for his corrective action. When the contractor documents the corrective action proposed to prevent future defects, the COR will evaluate the proposed corrective action and forward the information to the CO for their records.

2.4. Periodic Quarterly Progress Meetings. The Contracting Officer, Functional Commander, COR, other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor ’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.4.1. The minutes of these meetings will be written, signed by the Contracting Officer and any other signatures as deemed appropriate, distributed to the functional area and the contractor.

Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Facilities. The government will provide approximately 1,101 square foot for storage/office space for the Museum contractor in building 20489. No alterations to the office space shall be made without the specific written permission from the Base Civil Engineer and the CO as coordinated and approved via the Civil Engineer work order, AF Form

332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1. Janitorial Closets. Janitorial closets will be available for use by the contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The contractor shall maintain odorless and clean closets. Closets shall be free of clutter and debris.

Cleaning supplies and tools shall be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The Government will not be responsible for contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the contractor’s employees’ personal belongings.

3.2. Government Furnished Supplies and Equipment. The Government will furnish toilet paper, paper towels, hand soap and salt/ice melt.

3.3. Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4. Telephone Service. The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.5. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6. Solid Waste Collection and Disposal. The contractor shall use existing bulk containers to dispose of trash or refuse generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7. Mail Service. The contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the contractor 's facility or post office box.

4.0 GENERAL INFORMATION

4.1. Normal Operating Hours. Except as otherwise specified in the PWS, normal operating hours for the contractor are 0600 to 1700, Monday through Sunday. The contractor shall be required to support weekend custodial services under this contract.

4.1.1. Base Wide Facilities Hours Of Operations The contractor shall maintain a work schedule throughout the life of the contract subject to acceptance by the CO and COR. The schedule shall reflect all building numbers, levels/frequencies of service and completion times based on available hours in the table below. Due to security requirements, the contractor may not have access to every facility as early as indicated in the table. In such cases, the contractor’s work schedule may reflect adjusted start and completion times.

SERVICE START TIME ENDING TIME

BASIC CLEANING

SERVICE

Building 20001, 0600 Building 20009, 0600 Building 20485, 0600 Building 20486, 0600 Building 20487, 0600 Building 20489, 0600 Building 20492, 0600 Building 20494, 0600 Building 20495, 0600

Building 20004, 0600 Building 20005, 0600

Building 20001, 1700 Building 20009, 1700 Building 20485, 1700 Building 20486, 1700 Building 20487, 1700 Building 20489, 1700 Building 20492, 1700 Building 20494, 1700 Building 20495, 1700

Building 20004, 1100 Building 20005, 1100

RESTROOM CLEANING

SERVICE

Building 20485, 0600 Building 20486, 0600 Building 20487, 0600 Building 20489, 0600 Building 20492, 0600

Building 20001, 0930 Building 20009, 0930 Building 20485, 0930 Building 20486, 0930 Building 20487, 0930 Building 20489, 0930 Building 20492, 0930 Building 20494, 0930 Building 20495, 0930

Building 20004, 0930 Building 20005, 0930

SERVICE START TIME ENDING TIME

1502957631C

PERIODIC

CLEANING SERVICE

Building 20485, 0600 Building 20486, 0600 Building 20487, 0600 Building 20489, 0600 Building 20492, 0600

OR AS

REQUIRED/SCHEDULED

Building 20001, 1100 Building 20009, 1100 Building 20485, 1100 Building 20486, 1100 Building 20487, 1100 Building 20489, 1100 Building 20492, 1100 Building 20494, 1100 Building 20495, 1100

Building 20004, 1100 Building 20005, 1100

OR AS

REQUIRED/SCHEDULED

SNOW AND ICE

REMOVAL

AS REQUIRED Building 20001, 0900 Building 20009, 0900 Building 20485, 0900 Building 20486, 0900 Building 20487, 0900 Building 20489, 0900 Building 20492, 0900 Building 20494, 0900 Building 20495, 0900

Building 20004D, 0600 Building 20005, 0700

4.2. Recognized Holidays. Buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492, 20494 and 20495 are open 362 days a year. The contractor is not required to provide service on the following days except for emergency cleanup service: New Year’s Day, Thanksgiving, and Christmas.

4.2.1. Buildings 20004 and 20005 are closed on the below holidays; therefore, the contractor is not required to provide service, except if there is an emergency clean-up.

New Year’s Day January 1st Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

4.2.2. When a holiday falls on a Saturday, the preceding Friday shall be considered a holiday.

When a holiday falls on a Sunday, the following Monday shall be observed. If a periodic task or regular scheduled task falls on one of the above listed holidays, the contractor shall perform said task on the next workday immediately following the holiday.

4.3. Museum Closure. Work scheduled but not accomplished because of Museum closure due to weather, exercises, or actual alert, shall be accomplished as soon as possible after reopening the base.

4.3.1 In the event the Base Commander determines it necessary to close the Museum due to adverse weather, a base or local disaster, security problems or other event, the following radio and television stations will be notified:

Television Stations - WHIO 7 Radio Stations - FM - WHKO 99.1

WDTN 2

WKRC 12 AM - WHIO 1290

WKEF 22 WBNS 1460

WBNS 10 WTVN 610

4.3.1.1 Additionally, base status information can be obtained by calling (937) 656-7669 (i.e., 656- SNOW) or by going to the public, off-base website at http://www.wpafb.af.mil/.

4.3.1.2. The contractor shall not receive any other form of notification of a base closure from the government. The contractor is responsible for the notification of his/her employees.

4.4. Continuation of Contractor Services during Base Exercises, Local Emergencies or Contingencies, and Implementation of Local Contingency Plans. It has been determined that none of the services specified in this PWS are required to be performed in support of base exercises, local emergencies or contingencies or implementation of local contingency plans.

4.5. Contractor /Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFAR 5352.242-9000, contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.6. Cleaning and Restroom Supplies. The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage Storage of item The contractor shall properly dispose of all cleaning supplies.

A material safety data sheet (MSDS) shall also be provided for each cleaning and restroom supply item and employees shall be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable.

NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.6.1. Hazardous Material Identification. Material Safety Data Sheets (MSDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a Government technical representative as potentially hazardous and requiring safety controls. MSDSs shall be submitted to the CO by the contractor upon contract award. Failure to provide MSDSs or certificate when requested could result in the contractor being considered non-responsive and result in termination of the contract.

4.6.2. Custodial cleaning products required in the performance of this PWS shall meet as a minimum, Green Seal Product Standards (http://www.greenseal.org). If it is determined that a product does not meet Government performance requirements, the contractor shall submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) shall meet the minimum recovered (recycled) content. Bio-based products shall be used upon issuance of the bio-based product listing from the United States Department of Agriculture (USDA) (http://www.usda.gov). The contractor shall purchase and use Energy Star or other energy-efficient items listed on the Department of Energy’s Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list.

Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract.

4.7. HAZMART. The Government (HAZMART personnel) will inventory all chemicals that the contractor brings on to Wright-Patterson AFB, or any property under the control of Wright- Patterson AFB. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

4.7.1. Spill Response. The contractor will be briefed on Wright-Patterson AFB OH spill response procedures at the pre-performance conference. The contractor shall report spills upon occurrence or discovery and in a manner consistent with current environmental regulations. In the event that it is necessary to utilize government material, equipment or personnel to clean up a contractor caused spill, the contractor shall be required to reimburse the government for all associated costs.

4.8. Hazardous Material/Waste Management. The contractor will be briefed on Wright- Patterson AFB OH Hazardous Material /Waste Management Plan at the pre-performance conference.

4.9. Hazardous Material Handling. The contractor shall have approval from the base Bio- Environmental (BEE) and HAZMART sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require MSDSs. The contractor shall identify these materials and products on Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form. The contractor shall provide one copy of the MSDSs for each item to BEE and HAZMART sections for review prior to any chemicals being brought onto Wright-Patterson AFB OH. The contractor shall maintain one copy of the MSDSs for each hazardous material line item used within the work center.

The contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio accumulative and Toxic (PBT) chemicals. Any Hazardous Materials containing one of these banned substances will not be allowed on base.

4.10. Training. All contractor employees shall complete the local Air Force Hazardous Communication, HAZMART, and hazardous waste training. The contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor. Monitors shall train all contractor personnel regarding hazardous material containers maintained within Wright-Patterson AFB OH and complete MSDSs immediately upon receipt of new chemicals, products, or materials. The contractor shall submit MSDSs to HAZMART as required.

4.11. Traffic Laws. The contractor and all employees shall comply with base traffic regulations.

4.12. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor -owned or privately owned vehicle while on Wright-Patterson AFB OH.

4.13. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information.

4.14. Physical Security. The contractor shall safeguard all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.15. Contractor Personnel. The contractor shall establish and maintain an office through which the point of contact and alternate(s) can be contacted during work hours. The point of contact or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the CO to discuss problem areas. The contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. The contractor shall also provide to the CO, the names and phone number(s) of contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the contractor whenever personnel changes occur. The point of contact or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

4.16. Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

The Government is authorized to restrict the employment under the contract of any contractor employee or prospective contractor employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.17. Key Control. The contractor shall establish and implement methods of making sure all keys/combinations issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government. The contractor shall, within one hour, report to the COR or CO any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the government. The Government may, however, at its discretion, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the contractor.

4.18. Schedules. The contractor shall submit an annual schedule for services described in PWS paragraphs 1.1, 1.2,…