PWS-NMUSAF-DRAFT.docx

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICE

NATIONAL MUSEUM OF THE UNITED STATES AIR FORCE

(NMUSAF)

WRIGHT-PATTERSON AFB, OHIO

1 October, 2009

National Museum of The United States Air Force (NMUSAF) Custodial Services

FA8601-10-R-1000

National Museum of The United States Air Force (NMUSAF) Custodial Services

FA8601-10-R-1000

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TABLE OF CONTENTS

SECTION NUMBER & TITLE PAGE NUMBER

I. Description of Services

1.1. Scope of Work

1.1.1. Variation in Workload and Levels of Service 5

1.2. Basic Cleaning Service

1.3. Restroom Cleaning Service (Including Locker Rooms, Saunas, and Showers)

1.4. Additional Cleaning Service

1.5. General Information

II. Service Summary (SS) 23

III. Government Furnished Property/Area, Equipment, Services, Utilities, Supplies, and Physical Security

IV. APPENDICES

and Square Footage)

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICE

I. DESCRIPTION OF SERVICES

1.1. SCOPE OF WORK The contractor shall furnish all personnel, supervision, equipment, tools, materials, supplies and services, except for those items designated in the Performance Work Statement (PWS) as Government furnished, necessary to perform custodial services at Wright-Patterson AFB, Ohio, National Museum of the United States Air Force. The contractor shall perform services in facilities identified in this PWS in the quantities and at the frequencies specified in task orders issued against the contract. See Appendix A.

1.1.1. VARIATION IN WORKLOAD AND LEVELS OF SERVICE Due to mission changes, fluctuations in the base population, etc., the amount of custodial services required and the frequency at which services are required may vary widely. The Government reserves the right to change the frequency of any service to be performed in any facility from one frequency of service specified in the PWS to any other frequency of service specified in the PWS. Such adjustments may include increasing or decreasing services in facilities already incorporated in the PWS, incorporating new facilities into the PWS, and deleting facilities from the PWS. For example, if seven (7)-day restroom service is specified in the PWS for a particular facility, the Government may change the frequency of service in that facility from seven (7)-day restroom service to one (1)-day restroom service or from three (3)-day restroom service to seven (7)-day restroom service. Such changes shall be at prices specified in the schedule.

1.2. BASIC CLEANING SERVICE

1.2.1. Levels of Cleaning: The contractor shall accomplish all cleaning tasks to meet the requirements of the PWS and Services Summary (SS), as defined in Appendix A. Definitions are in Appendix B. Buildings, cleaning frequencies, and square footage are found in Appendix C.

1.2.2. Carpeting and Walk-Off Mats. Carpeted areas/walk-off mats shall be free of all visible dirt, debris, and other foreign matter. Contractor shall perform spot removal (four square foot area or less) using carpet manufacturer’s approved method to remove spills/soil. High Efficiency Particulate Air (HEPA) beater-bar type vacuum cleaners shall be used to thoroughly clean, and restore the resilience of, all carpeted areas/walk-off mats. Contractor shall maintain floors underneath walk-off mats. All tears, burns, and unraveling of carpet shall be reported to the Real Property Building Manager (RPBM) upon discovery.

1.2.3. Floors. All flooring surfaces, including baseboards, corners, and wall/floor edges shall be free of visible litter, dust, and other foreign matter. Floors shall have a clean, uniform appearance free from dirt, debris, dust, scuff marks, heel marks, stains/discoloration, and other foreign matter. In accordance with Base Safety regulations, only slip resistant (water-soluble) floor wax shall be used to prevent hazardous conditions. Once the flooring has been mopped, furniture and walls, etc., shall be free of debris and shall not show splash marks/mop streaks/strings. Contractor is responsible for maintaining floors underneath chairs, trash receptacles, and items easily moved. Items shall be relocated and then returned to their original position. Unsanitary items such as chairs, mats, and trash receptacles shall not be placed on food preparation/eating surfaces. Wood floors shall not be mopped. Per Base Safety regulations, whenever floors are being cleaned or finishing compounds are to be applied, signs shall be posted to warn patrons and employees of potential slipping hazard. The signs shall be posted prior to the wet operation and shall be visible before a person enters the hazardous area. These caution signs shall have a yellow background with black or red letters. Janitor closets shall be maintained in a clean, hygienic condition, free of odors.

1.2.4. Trash Removal. All interior and exterior trash receptacles within 35 feet of a building shall be clean, free of debris and odors and returned to their original position. Oversized items unable to fit into receptacles marked “TRASH” shall be removed. Plastic liners shall be placed in all trash receptacles. Liners shall be no thinner than 1.5 mils and shall remain completely in place in the receptacle even when full. Soiled or torn plastic trash receptacle liners shall be replaced. All trash shall be disposed of properly to ensure no spills of fluids or trash remain behind and placed in outside dumpster/compactor. Trash, such as large boxes, shall be broken down and placed in the appropriate dumpster/compactor. Trash which cannot be placed in the dumpster/compactor, either because of size or because the dumpster is full, shall be placed adjacent to the dumpster/compactor. Movement/disposal of wooden crates and skids is not the responsibility of the contractor. Contractor is requested to notify the RPBM of the location of crates/skids.

1.2.4.1. Recyclable trash shall be removed at the same frequency as regular trash. All recyclable trash shall be kept separate from regular trash during collection/removal and placed in the appropriate outside dumpster/compactor.

1.2.4.2. All exterior ash/butt receivers and butt cans within 35 feet of building entrances shall be emptied and cleaned at the same frequency as regular trash. Ash/butt cans shall be refilled with contractor-furnished sandbox sand to maintain a clean, free of debris appearance.

1.2.5. Drinking Fountains and Sinks. All drinking fountain/sink surfaces shall be clean and sanitized. Surfaces shall be free of streaks, smudges, fingerprints, marks, film/residue, stains, spots, scale, soil, and other foreign matter. All metal surfaces shall be cleaned and polished and have a uniform appearance. Paper towel, soap dispensers associated with sinks/kitchens shall be clean, sanitary and stocked each time task is performed.

1.2.6. Glass, Plexiglas, and Mirror. Service shall be performed in buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492, and 20494. All interior glass, plexiglas, and mirrors shall be cleaned to a height of eight (8) feet above floor surface or landing. Cleaning shall include, but is not limited to, pictures, glass partitions, display cases, directory boards, draft shields, and interior/exterior glass doors and adjoining glass walls, etc. Once service has been completed, there shall be no trace of film, dirt, smudges, streaks, watermarks, or other foreign matter.

1.2.7. Low Dusting . Low dusting shall only be performed in buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492, and 20494. Low dusting to a height of 8 feet above the floor surface or landing shall include, but is not limited to, chairs, desk, tables, file cabinets, ledges, pictures, partitions, vents, grills, handrails, and windowsills, etc. All surfaces shall be free of lint, litter, and soil and present a uniform appearance once service has been completed.

1.2.8. Grounds Cleaning. Grounds cleaning shall encompass all areas within 100 feet of building to include sidewalks, curbs, parking lots, and interior/exterior courts. Grounds’ cleaning includes the two parking lots adjacent to the IMAX. Acceptable service shall include sweeping and removal of items such as, but not limited to, paper, empty boxes, butts, cans, bottles, leaves, gum, food, and debris, etc. Grounds shall be free of debris.

1.2.9. Strollers and Manual/Battery Powered Wheelchairs. Clean and sanitize all surfaces of strollers and wheelchairs available for public use in buildings 20487, 20489, 20001, 20009, and 20494. Strollers and wheelchairs shall be sufficiently cleaned to remove all dirt, streaks, marks, bodily fluids, or other evidence of soil once service has been completed. All metal surfaces shall be polished and have a clean, uniform appearance once service has been completed.

1.2.10. Spot Cleaning. Spot cleaning shall include, but is not limited to, removal of smudges, fingerprints, marks, streaks, dirty buildup, and stains from washable surfaces of walls, partitions, handrails, and doors, etc. Surfaces shall have a clean, uniform appearance, free of streaks, spots, or any other evidence of soil once service has been completed. Metal surfaces of doors (kick plates, handles, etc.) shall be cleaned and polished.

1.2.11. Display Cleaning. Displays shall be cleaned in such a manner that damage is not incurred. All exposed surfaces of displays shall be free of film, dirt, residue, fingerprints, smudges, streaks, water marks, lint, and bird droppings, etc., once service has been completed. Artwork shall be lightly dusted with a nonabrasive duster. Mannequins and material items (burlap, canvas, and cotton) shall be cleaned by government personnel only.

1.2.12. Daytime Custodial Service Upkeep. The contractor shall provide upkeep of all basic cleaning services to maintain a continuous, clean appearance in buildings 20001, 20009, 20485, 20487, 20489, and 20494 between the hours of 0900 and 1830, seven (7) days a week.

1.3. RESTROOM CLEANING SERVICE (INCLUDES SHOWERS)

1.3.1 Levels of Cleaning: The contractor shall accomplish all cleaning tasks to meet the requirements of the PWS and SS, and the minimum cleaning frequencies defined in Appendix A. Buildings, cleaning frequencies, and square footage are established at Appendix C.

1.3.2. Surfaces. All surfaces to include sinks, toilets, urinals, plumbing fixtures, soap dishes, partitions, dispensers, stalls, stall doors, entry/exit doors, handles, drains, kick plates, ventilation grates, metal guards, baby changing tables, and all wall surfaces, including grout, shall be clean, sanitary, and de-scaled. Surfaces shall be free of streaks, smudges, fingerprints, marks, film/residue, stains, spots, scale, soil, mold, mildew, odors, mineral deposits, rust stains, and other foreign matter. All metal surfaces shall have a clean, polished, uniform appearance. Surface shall be free from streaks, stains, scale, soap film, scum, mineral deposits, and rust stains and have a uniform, polished appearance upon completion of service.

1.3.3. Floors. All floor surfaces, including baseboards, corners, and wall/floor edges shall be free from dirt, debris, dust, scuff marks, heel marks, stains and discoloration, and other foreign matter and have a uniform appearance. In accordance with Base Safety Regulations, only slip resistant (water-soluble) floor wax shall be used to prevent hazardous conditions. Furniture and walls, etc. shall be free of debris and shall not show splash marks and/or mop streaks/strings. Janitor closets shall be maintained in a clean, hygienic condition, free of odors. Chairs, trash receptacles, and easily moveable items shall be moved and returned to their original position to maintain floors underneath. Wood floors shall not be mopped. Per regulations, whenever floors are being cleaned or finishing compounds are to be applied, signs shall be posted to warn patrons and employees of potential slipping hazard. The signs shall be posted prior to the wet operation and shall be visible before a person enters the hazardous area. These caution signs shall have a yellow background with black or red letters.

1.3.4. Restroom Supplies. The Government will provide the contractor with paper products and soap for dispensers associated with restrooms/sinks/kitchens to the contractor. Contractor shall ensure paper towel, hand soap, and toilet paper dispensers are adequately stocked. If supplies run out prior to the next scheduled service, the contractor shall refill the dispenser within two hours of notification. Additional supplies shall be stored in designated storage areas. The contractor shall notify government personnel when supplies are running low.

1.3.5. Trash Removal. All trash receptacles shall be clean, free of debris and odors and returned to their original position. Oversized items unable to fit into receptacles marked “TRASH” shall be removed. Plastic liners shall be placed in all trash receptacles. Liners shall be no thinner than 1.5 mils and shall remain completely in place in the receptacle even when full. Soiled or torn plastic trash receptacle liners shall be replaced. All trash shall be disposed of properly to ensure no spills of fluids or trash remain behind and placed in outside dumpster/compactor. Trash, such as large boxes, shall be broken down and placed in the appropriate dumpster/compactor. Trash which cannot be placed in the dumpster/compactor, either because of size or because the dumpster is full, shall be placed adjacent to the dumpster/compactor.

1.3.6. Glass, Plexiglas, and Mirrors. Contractor shall clean all interior glass, plexiglas, and mirrors up to a height of eight feet above floor surface or landing. Cleaning shall include, but is not limited to, pictures, glass partitions/walls, display cases, directory boards, draft shields, and interior/exterior glass doors and adjoining glass walls, etc. All interior glass, plexiglas and mirrors shall be free of film/residue, dirt, smudges/fingerprints, streaks, watermarks, or other foreign matter.

1.3.7. Carpeting or Walk-Off Mats. Carpeted areas/walk-off mats shall be free of all visible dirt, debris, and other foreign matter. Spot removal shall be performed (four square foot area or less) using carpet manufacturer’s approved method to remove spills/soil. HEPA beater-bar type vacuum cleaners shall be used to thoroughly clean, and restore the resilience of all carpeted areas/walk-off mats. Walk-off mats and items easily moved shall be moved to maintain carpeting beneath them and returned to their original position once service has been completed. All tears, burns, and unraveling of carpet shall be reported to the RPBM upon discovery.

1.3.8. Daytime Custodial Service Upkeep. The contractor shall provide upkeep of all restroom cleaning services, to maintain a continuous, clean appearance in buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492, and 20494 between the hours of 0900 and 1830, seven (7) days a week.

1.4. ADDITIONAL CLEANING SERVICE

1.4.1. Emergency Cleanups. Emergency cleanup services shall be provided from 0600 to 1830, seven (7) days a week, and are considered part of the basic cleaning cost. Emergency cleanup shall include, but is not limited to, removal of water, soil, debris, and human waste/body fluids (i.e., vomit, feces, urine, saliva, nasal discharge, and blood, etc.) resulting from accidents, leaks, spills, plumbing system breaks or backups, storm/fire/smoke damage, and weather conditions, etc. All human waste shall be sealed and discarded as regular solid waste. Areas to be cleaned shall include, but are not limited to, floors, walls, and baseboards, etc. Emergency cleanup shall be accomplished so as not to disrupt the scheduled cleaning required in each facility. Emergency cleanup performed between the hours of 1831 and 0559 shall be authorized by the Quality Assurance Personnel (QAP) or CO and shall start within one (1) hour of notification. Payment for emergency cleanup services performed during the hours of 1831 and 0559 shall have the approval of the QAP or CO.

1.4.2. Onetime Cleanups. The contractor shall perform onetime cleanups 24 hours a day, seven days a week. The QAP or CO shall notify the contractor of these cleanups. Areas involved shall be buildings/areas in the Museum either on/off contract. These additional services shall not disrupt regularly scheduled cleaning requirements. The contractor shall provide the number of hours expended for the onetime cleanup by the 1st workday following service.

1.4.3. Special Events Cleaning. The contractor shall provide for special events cleaning 24 hours a day, seven days a week as authorized and requested by the QAP or CO. Areas involved shall be in buildings/areas in the Museum either on/off contract. The QAP or CO shall notify the contractor of upcoming events prior to the event. These additional services shall not disrupt regularly scheduled cleaning requirements. The QAP shall be notified of all hours expended by the 1st workday following service.

1.4.4. Snow and Ice Removal. Snow and ice shall be removed by 0900 from all areas indicated on data sheets for buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492, and 20494. Snow and ice shall be removed from buildings 20004 by 0600 and 20005 by 0700. After snow and ice have been swept/shoveled from these areas, salt/urea (nitrogen fertilizer) shall be applied as approved by the QAP. Application of salt/urea shall not be used as a substitute for snow and ice removal. Service shall be maintained during operating hours/days of each facility. Continued service shall be provided, as requested by the CO, for special events during evening hours. The contractor shall provide waterproof containers, with lids, for storage of salt/urea at each facility. All salt/urea containers shall be clearly marked as such. Containers shall be placed in locations designated by the RPBM no later than 1 November or as requested by the QAP or CO. After snow and ice have melted and area is dry, the contractor shall remove excess salt/urea. Containers shall be removed no later than seven (7) calendar days after notification from the CO. Snow and ice removal shall be accomplished so as not to disrupt scheduled cleaning required in each facility.

1.4.5. Floor Maintenance. All floor surfaces, including baseboards, corners, and wall/floor edges shall be clean, with a glossy appearance, free from dirt, debris, dust, scuff/heel marks, floor finish build-up, stains, discoloration and other foreign matter. Furniture and walls, etc., shall be free of debris and shall not show splash marks and/or mop streaks/strings. Chairs, trash receptacles, and items easily moved shall be moved to maintain floors underneath. All moved items shall be returned to their original position. Unsanitary items such as chairs, mats, and trash receptacles shall not be placed on food preparation/eating surfaces. Wood floors shall not be mopped. Contractor is responsible for posting “Wet Floor” signs in order to avoid mishaps. Floor maintenance shall include techniques of scrubbing, stripping, and finishing of all uncarpeted floor areas, to include restrooms, unless otherwise stated. Contractor shall ensure flooring is maintained with a non-skid floor finish/sealer to ensure floors have a uniform, glossy appearance, free from dirt, debris, dust, scuff/heel marks, floor finish build-up, stains, discoloration, and other foreign matter once service has been completed. Floor maintenance shall be scheduled monthly through the RPBM of each facility with a copy of the schedule forwarded to the QAP.

1.4.6. Walk-Off Mats. Walk-off mats shall be free of all visible dirt, debris, litter, and other foreign matter. A High Efficiency Particulate Air (HEPA) vacuum cleaner shall be used for walk-off mats. Walk-off mats shall be relocated to maintain floors underneath and returned to their original position once service has been completed. Museum furnished walk-off mats shall be removed, and weather permitting, hosed down, air dried, and returned to their original position. Contractor furnished walk-off mats shall be removed (i.e., they have become so filthy/marred/wet they no longer serve their purpose, etc.), and replaced with fresh, machine cleaned mats. Size, quantity, and placement of walk-off mats are indicated on the building data sheets.

1.4.7. Aircraft Dusting and Spot Cleaning (Water Only). Aircraft shall be dusted and spot cleaned (water only) with no damage being incurred. Aircraft shall not be climbed upon/mounted in any manner without prior approval of the Museum. All exposed surfaces of aircraft shall be free of film, dirt, residue, fingerprints, smudges, streaks, water marks, lint, and bird droppings, etc., once service has been completed.

1.4.7.1. The Convair B-58 A “Hustler”, Convair B-36J, Boeing B-52D “Stratofortress”, Boeing B-47E “Stratojet”, North American XB-70 “Valkyrie”, Douglas C-124C “Globemaster II”, Douglas C-133A “Cargo Master, AC-130A “Spectre” Gunship, Boeing KC-97L “Stratofreighter”, Boeing WB-50D “Superfortress”, Lockheed EC-121D “Constellation”, Northrop Grumman B-2 Bomber, and Rockwell Honeywell B1 Bomber Boss Hawg aircraft shall be dusted and spot cleaned every six (6) months. The Caproni CA Bomber, Wright Modified “B” Flyer, Curtiss 1911 Model D Type IV Pusher, Wright 1909 Military Flyer, and all aircraft suspended from ceiling shall be cleaned by government personnel only. All other aircraft (missile mounts/stands are included) shall be dusted and spot cleaned every two (2) weeks on a rotating basis unless specified different in the PWS.

1.4.8. Clean Light Fixtures and High Dusting. On a monthly basis, light fixtures and high dusting shall only be performed in buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492 and 20494. Light fixtures shall be cleaned to a height of 15 feet from the floor surface or landing. The interior housing area shall be dusted using only a dry cloth. Exterior housing area including lens/diffusers shall be cleaned free of bugs, dirt, dust, grease and other foreign matter. After high dusting, all dust, lint, litter, bird droppings, and other foreign matter shall be removed from all surfaces to include grills, vents, stairwells, ledges, bay doors, and pipes, etc., to a height of 15 feet from the floor surface or landing.

1.4.9. Interior/Exterior Window/Elevator Glass Cleaning. Windows/elevator glass cleaning shall only be performed in buildings 20001/20009 (entrance/blister/lobby windows), 20489, and 20494 (elevator glass). Surfaces (frames, casings, sills, and glass) shall be free of film, dirt, fingerprints, smudges, streaks, bird droppings, watermarks, and all other foreign matter once service has been completed. Windows/elevator glass shall be cleaned in March, June, and October.

1.4.10. Atrium Windows. Surfaces (frames, casings, sills, and glass) shall be free of film, dirt, fingerprints, smudges, streaks, bird droppings, watermarks, and all other foreign matter once service has been completed. Atrium windows shall be cleaned in the month of April.

1.4.11. Cleaning Display Walls/Partitions/Floors. All dirt, dust, debris, lint, litter, bird droppings, and other foreign matter, shall be removed from all surfaces of display walls/partitions. Floor surfaces beneath/behind display walls/partitions shall be free of dirt, dust, debris, and bird droppings, etc., once service has been completed. Service will be completed monthly.

1.4.12. Vacuuming Inlaid Mats/Pans. After vacuuming, mats/pans shall be free of all dirt, gravel, salt, debris, and other foreign matter. Contractor is liable for any damage incurred from mat removal. Mats/pans shall be cleaned during the months of June, September, December, and March.

1.4.13. Compound Sweeping and Spot Mopping in Bays. Service shall be performed in buildings 20004 and 20005 bay area only. To minimize dust and to better clean the floor, a cleaning compound (sawdust-sand-mineral oil) shall be used to sweep the floors accordingly. Mopping shall only be used to remove materials that the compound mixture would not (i.e., water, spills, and bird droppings, etc.) Floor surfaces shall be free of dust, dirt, debris, grass/straw, and bird droppings, etc. Floor service shall be completed weekly.

1.4.14. Picnic Area Cleaning. The picnic area, to include tables and grounds shall be free of litter, soil, bird droppings, food, and other foreign matter once service has been completed. The museum picnic area (four pavilions) shall be cleaned between 0600 and 0900, seven (7) days a week. The contractor shall check the picnic area daily at 1300 and 1600, and provide service. The RPBM, QAP, or Museum Duty Chief can request two additional cleanings, per day, if needed. Picnic area cleaning shall begin on 1 April and end on 30 October each year. Cleaning shall consist of, but is not limited to, trash removal, policing, grounds cleaning within 100 feet of the pavilions, sweeping/hosing down/cleaning of floors, tables, benches, and cleaning/polishing of drinking fountain. Between 1 November and 30 March the RPBM, QAP, or Museum Duty Chief can request the contractor to police the picnic area and provide the same service.

1.5. GENERAL INFORMATION

1.5.1. Notification Plan. The contractor shall submit a notification plan upon award to the CO for acceptance. The contractor shall maintain the Notification Plan throughout the life of the contract. This plan shall include information for daytime/after hour emergencies, snow removal, one time cleanups/special events cleaning, and points-of-contact. The plan shall also state what method shall be used to notify personnel. The contractor shall provide any updates to the plan to the CO for acceptance with a copy to the QAP when changes occur.

1.5.2. Quality Control Plan. The contractor shall submit a Quality Control Plan upon award to the CO for acceptance. The Quality Control Plan shall demonstrate how the contractor intends to ensure quality performance during the contract period of performance. The contractor shall maintain the Quality Control Plan throughout the life of the contract and shall provide any updates to the plan to the CO for acceptance with a copy to the QAP when changes occur. The Quality Control Plan shall include the following:

1.5.2.1. Inspection System. Written procedures for the inspection system includes the title/name of the individual responsible for the Quality Control Plan and who shall perform the inspections. The location of inspection records/key control logs shall be made available to the Government at all times during the term of the contract.

1.5.2.2. Deficiency Prevention. An inspection form describing the method for identifying and preventing defects in the quality of service performed.

1.5.2.3. Inspection Record. The inspection record provides the following information:

a. Date, time, and location (building number) of the inspection.

b. Title and signature block for the person who performed the inspection.

c. Ratings of acceptable or unacceptable for all work performance inspected.

d. Areas (room number, section, etc.) found to be deficient and corrective action taken.

e. Total number of observations and defects.

f. Type of inspection (100%, random, periodic, etc.)

g. Frequency (weekly, monthly, daily, etc.) of inspection.

1.5.2.4. Key Control. The contractor shall establish and maintain key control to ensure all keys/entry cards issued to the contractor or contract personnel are secured and accountable at all times during the life of the contract. As a minimum, logs shall include:

a. Key Number/Identification.

b. Printed name and signature of employee.

c. Date and time key was signed out and signed back in.

d. Annotation if key/entry card number/identification was lost/stolen/possibly duplicated.

1.5.2.4.1. In the event that keys/entry cards other than masters are lost/stolen/possibly duplicated, the contractor shall notify the CO and QAP in writing within 24 hours of occurrence. The contractor may be required, at the CO’s discretion, to re-key, reprogram, or replace the affected lock or system with like lock or system. However, the Government may replace the affected lock or perform re-keying/reprogramming with the cost being deducted from the monthly payment due the contractor. In the event a master key/entry card is lost/stolen/ possibly duplicated, the Government will replace/reprogram all keys, entry cards, and locks for the specific system and deduct the total cost from the monthly payment due the contractor.

1.5.2.4.2. Government-issued keys/entry cards are to be used only by contractor employees. The contractor shall prohibit the opening of locked doors by contract employees to permit entrance of unauthorized persons. The contractor shall use due diligence to ensure buildings are secure while performing services. The contractor shall use one exterior door of a facility while performing services. All remaining doors shall not be unlocked or opened except for emergencies. Opened doors shall not be left unattended or kept ajar at anytime.

1.5.2.4.3. Contractor shall secure keys and shall not leave keys in door locks. Contractor shall ensure janitor closets are secured when not in use.

1.5.3. Security Requirements. Contractor shall comply with Pass and Registration guidelines to obtain Identification Credentials, Vehicle Passes or a Common Access Card (CAC) if required. Subsequent to award, the CO will provide the contractor with the current guidelines.

1.5.3.1. National Agency Check (NAC). This contract involves performance in controlled areas. Contractor employees that will require access to controlled areas must possess or obtain a favorable NAC. Within the first 30 days of contract award, the contractor shall identify to the QAP those employees that will require access to controlled areas and do not possess a current NAC. The Government will initiate the NAC and, pending its outcome, employees performing services in controlled areas must be escorted at all times by authorized Government personnel.

1.5.3.2. The contractor is responsible for ensuring employees comply with all security requirements at all times while its employees are on the installation.

1.5.4. Safety Requirements. The contractor shall comply with all Occupational Safety and Health Act (OSHA), federal, state, and local laws, regulations, and requirements regarding safety, as applicable to the services provided under this contract. In the event safety laws or regulations change during the term of this contract, the contractor is required to comply as such laws come into effect.

1.5.4.1. The contractor shall report and record all accidents and safety issues to the QAP and CO within one hour of the incident. The report shall include all available facts relating to each instance of injury.

1.5.4.2. If an investigation of the accident or mishap is required, contractor shall cooperate fully and assist in the investigation until the investigation has been completed or the contractor is released by the accident investigative authority through the CO.

1.5.4.3. In the event of an accident, the contractor shall establish control of the accident scene, prevent further damage to persons or property, and preserve evidence until released by the accident investigative authority through the CO.

1.5.5. Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis. All services to be performed under the contract have been determined to be non-essential for performance during crisis.

1.5.5.1. Contractor shall support an activation, exercise of contingency plans outside the normal duty hours, or crisis. The base could be closed because of security problems or other events. Should one of these situations occur, the QAP or CO would determine services required during the crisis. Unless otherwise notified by the Government, the contractor should listen to, or watch, one of the local television or radio stations for notification of a possible base closure.

1.5.6. Base Closure. In the event the base commander determines it necessary to close the base due to adverse weather, a base or local disaster, security problems or other event, the following radio and television stations will be notified:

Television Stations - WHIO 7 Radio Stations - FM - WHKO 99.1

WDTN 2

1.5.6.1. Additionally, base status information can be obtained by calling (937) 656-7669 (i.e., 656-SNOW) or by going to the public, off-base website at http://www.wpafb.af.mil/.

1.5.6.2. The contractor shall not receive any other form of notification of a base closure from the Government. The contractor is responsible for the notification of his/her employees.

1.5.7. Normal Operating Hours. Except as otherwise specified in the PWS, normal operating hours for the contractor are 6:00 A.M. to 6:00 P.M. Monday through Friday. The contractor shall be required to support weekend custodial services under this contract.

1.5.7.1. The QAP or CO may request the contractor to provide custodial service 24 hours a day, seven days a week.

1.5.8. Work Schedule. The contractor shall maintain a work schedule throughout the life of the contract subject to acceptance by the CO. The schedule shall reflect all building numbers, levels/frequencies of service and completion times based on available hours in the table below. Due to security requirements; the contractor may not have access to every facility as early as indicated in the table. In such cases, the contractor’s work schedule may reflect adjusted start and completion times.

BASIC CLEANING SERVICE

Main Museum, 0600/0800 Building 20004, 0600 Building 20005, 0700

Main Museum, 1300 Building 20004, 1300 Building 20005, 1400

RESTROOM CLEANING SERVICE

Main Museum, 0600/0800 Building 20004, 0600 Building 20005, 0700

Main Museum, 1300 Building 20004, 1300 Building 20005, 1400

ADDITIONAL

CLEANING SERVICE

Main Museum, 0600/0800 Building 20004, 0600 Building 20005, 0700

OR

AS REQUIRED/SCHEDULE

Main Museum, 1300 Building 20004, 1300 Building 20005, 1400

OR

AS REQUIRED/SCHEDULE

Building 20004, 0700 Building 20005, 0700

Main Museum, 1730 Building 20004, 1700 Building 20005, 1700

1.5.9. Recognized Holidays. Buildings 20001, 20009, 20485, 20486, 20489, 20492, and 20494 are open 362 days a year. The contractor is not required to provide service on the following days except for emergency cleanup service: New Year’s, Thanksgiving, and Christmas.

1.5.9.1 Except for emergency cleanup in buildings 20004 and 20005, the contractor is not required to provide service on the following government-observed holidays.

1.5.9.2. When a holiday falls on a Saturday, the preceding Friday shall be considered a holiday. When a holiday falls on a Sunday, the following Monday shall be observed. If a periodic task, as scheduled by the contractor, falls on one of the above listed holidays, the contractor shall perform said task on the next workday immediately following the holiday.

1.5.10. Contractor Personnel

1.5.10.1. The contractor shall provide a representative responsible for the performance of the work. The name of this person, and an alternate, shall act for the contractor and shall be designated in writing to the QAP and CO. This person shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract and be available within 30 minutes after notification during normal duty hours to meet with the QAP or CO to discuss problem areas. Normal duty hours for this representative are Monday through Friday, 6:00 A.M. to 6:00 P.M. After normal duty hours, the representative shall be available within one hour after notification by the QAP or CO. Changes in the designated representative(s) shall be provided to the QAP and CO in writing within two days of occurrence.

1.5.10.2. Employees. The CO may restrict employment of any contractor employee, or prospective contractor employee, who is identified as a potential threat to the health, safety, security, general well being, or operational mission of the installation and its populace.

1.5.10.2.1. Contractor personnel shall present a neat, clean appearance and be easily recognized as contractor employees. This requirement shall be accomplished by wearing visible badges and distinctive clothing displaying the company and employee names.

1.5.11. Environmental Protection and Safety

1.5.11.1. Environment Controls. The contractor shall comply with all applicable federal, state, and local laws, regulations, standards, and requirements regarding environmental protection. All environmental protection matters shall be coordinated with the CO and QAP. In the event environmental laws or regulations change during the term of this contract, the contractor shall comply as such laws come into effect.

1.5.11.2. Notification of Environmental Spills. The contractor is responsible to ensure substances contained in 40 CFR 302 (Revised as of July 1, 2007) are not spilled or released into the environment. If during the performance of the contract, the contractor should spill or release any such substances into the environment, the contractor shall notify the base civil engineers at (937) 257-3131, the CO and the QAP within 15 minutes of occurrence. Liability for the spill or release of such substances rests solely with the contractor. 40 CFR 302 can be accessed at http://www.access.gpo.gov/nara/cfr/waisidx_03/40cfr302_03.html; or http://www.gpoaccess.gov/cfr/index.html.

1.5.11.3. Material Storage and Use. The contractor shall follow manufacture guidelines and professional recommendations for control of humidity, temperature, cleanliness, and material handling. The contractor shall ensure all cleaning products/chemicals are labeled for identification purposes.

1.5.11.4. Products and Materials. Custodial cleaning products required in the performance of this PWS shall meet as a minimum, Green Seal Product Standards (http://www.greenseal.org). If it is determined that a product does not meet Government performance requirements, the contractor shall submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) shall meet the minimum recovered (recycled) content. Bio-based products shall be used upon issuance of the bio-based product listing from the United States Department of Agriculture (USDA) (http://www.usda.gov). The contractor shall purchase and use Energy Star or other energy-efficient items listed on the Department of Energy’s Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract.

1.5.11.5. Purchase or Use of Hazardous Materials. The contractor shall not purchase, use, or transport on base any hazardous material for work performed under this contract. An up-to-date Material Safety Data Sheet (MSDS) binder shall be maintained and a copy provided to the CO and QAP. The contractor shall also comply with Air Force Instruction (AFI) 90-821, Hazard Communication, dated 30 March 2005 (available at http://www.e-publishing.af.mil/search.asp?keyword=AFI90-821), as follows:

a. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

b. Record and report within one hour to the CO or designated representative all available facts relating to each instance of damage to Government property or injury to either contractor or Government personnel.

c. In the event of an accident establish control of the accident scene, prevent further damage to persons or property, and preserve evidence until released by the accident investigative authority through the CO.

d. If the Government elects to conduct an investigation of the accident or mishap, the contractor shall cooperate, fully, by assisting Government personnel in the investigation until said investigation has been completed or until released by the accident investigative authority through the CO.

e. Include a clause in each applicable subcontract requiring the subcontractor’s cooperation and assistance in accident or mishap reporting and investigation.

f. When the manufacturer's Material Safety Data Sheet (MSDS) shows the presence of any toxic effect, these materials shall be replaced with non-toxic substitutes; if no substitute is available, use of the material shall be eliminated.

g. Universal precautions shall be used when performing services under this contract.

h. All cleaning supplies must be nonflammable.

i. All cleaning solutions shall be properly labeled and secured in janitor closets when not in use.

j. Cleaning products used in performance of this contract shall meet, at a minimum, Green Seal Product Standards (http://www.greenseal.org).

1.5.12. Contractor Furnished Items and Services. Except for those items or services specifically stated to be Government furnished (paper products, soap, and salt/urea) the contractor shall furnish everything required to perform the contract.

1.5.12.1. Equipment. Contractor is to provide the CO with an equipment list at contract award, to include type, unit size (4hp, small, 6ft, etc.), and quantity of item to be maintained/used in performance of this contract.

1.5.12.1.1. All equipment shall be kept in clean, good repair and have appropriate bumpers/guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

1.5.12.1.2. All electrical equipment used by the contractor shall be Underwriter’s Laboratory (UL) approved. This equipment must operate using existing building circuits. The contractor is responsible to prevent the operation of, or attempted operation of, electrical equipment or combination of equipment, which require power exceeding the capacity of existing building circuitry.

1.5.12.2. Supplies. Contractor is to provide the CO with a supply list at contract award, to include type, unit size (12oz, 100/box, etc.), purchase size (12/case, 1/each, etc.), and estimated monthly usage (6/cases, 12/each, etc.) to be maintained/used in performance of this contract.

1.5.12.2.1. Contractor shall use only nonflammable cleaning supplies.

1.5.12.2.2. Contractor shall label all cleaning solutions and secure them when not in use.

1.5.12.2.3. Cleaning products used in performance of this contract shall meet, at a minimum, Green Seal Product Standards (http://www.greenseal.org).

1.5.13. Additional Requirements

1.5.13.1. Lost and Found Property. All items of possible personal or monetary value found by the contractor shall be turned over to the RPBM.

1.5.13.2. Smoking. All Government facilities and the area outside 50 feet of any facility are designated as non smoking areas. Smoking areas shall be designated by the RPBM.

1.5.13.3. Visitors. The contractor shall cease work momentarily to allow passage of patrons, personnel, and visiting dignitaries.

1.5.13.4. Government Interference. The contractor shall notify the QAP prior to the scheduled completion time if contractor has been prevented from accomplishing a task (i.e., locked out, no power, personnel, etc.).

1.5.13.5. Building Data Sheets. When a building data sheet indicates a required service in an area that has changed or no longer needs service, the contractor, upon discovery, shall inform the QAP, in writing, to ensure floor plans and building data sheets are updated. Changes made to building data sheets can affect service requirements and billing.

1.5.14. Safety Requirements and Reports. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO within 8 hours of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

1.5.15. VOLUNTARY PROTECTION PROGRAM.

1.5.15.1 APPLICABILITY: This section of the PWS applies to “Applicable Contractors” as defined below.

1.5.15.2. DEFINITIONS:

1.5.15.2.1. Applicable Contractor. A contractor whose employees worked at least 1,000 hours at the site in any calendar quarter within the last 12 months and is NOT directly supervised by the applicant (installation).

1.5.15.2.2. Days Away, Restricted, and or Transfer Case Incident Rate (DART). The number of recordable injuries and illness cases per 100 full-time employees resulting in days away from work, restricted work activity, and/or job transfer that a site has experienced in a given time frame.

1.5.15.2.3. Total Case Incidence Rate (TCIR) - Total number of recordable injuries and illness cases per 100 full-time employees that a site has experienced in a given time frame.

1.5.15.2.4. Voluntary Protection Program - The Voluntary Protection Program (VPP) promotes effective worksite-based safety and health. In the VPP, management, labor, and OSHA establish cooperative relationships at workplaces that have implemented a comprehensive safety and health management system. Approval into VPP is OSHA’s official recognition of the outstanding efforts of employers and employees who have achieved exemplary occupational safety and health.

1.5.15.3. REQUIREMENTS:

Wright-Patterson AFB is in the process of pursuing VPP recognition or has already been recognized under the OSHA Voluntary Protection Program (VPP). VPP impacts all “applicable contractors” operating on Air Force Installations. The contractor shall be responsible for ensuring their employees and managers have a comprehensive understanding of VPP as well as full compliance with OSHA requirements. The contractor shall follow the safety and health rules of the installation or VPP site. Detailed information on VPP is available on the OSHA website at http://www/osha.gov/dcsp/vpp/index.html.

The contractor shall submit a Safety and Health Plan and corresponding site safety checklist to the Contracting Officer not later than 10 calendar days after contract award. The contractor’s plan shall include appropriate measures to ensure the contractor reacts promptly to investigate, correct, and track alleged safety and health violations and/or uncontrolled hazards in contractor work areas. The plan shall:

Demonstrate a management commitment to employee safety and health;

Identify the application of the safety and health plan to subcontractors;

Identify the roles and responsibilities of the following individuals with respect to safety and VPP: Management, Supervisors, Employees, and Safety Coordinator;

Identify applicable safety rules and regulations;

Include a worksite hazard analysis to include base-line hazard identification and required control measures;

Include a job site analysis to include hazards of tasks required to control measures;

Identify employee safety and health training requirements and the documentation process;

Include a workplace inspection frequency, to include identifying the individual conducting the inspections;

Include employee hazard reporting procedures;

Identify individual(s) responsible for corrective action of hazards;

Identify first aid/injury procedures;

Identify procedures for accident investigation…